Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10090082August 31, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AUTOMATIC SLIDING DOOR STRUCK THE CONSUMER WHEN CLOSING. DOOR WILL NOT STOP EVEN WITH TOTAL PRESSURE. DEALER DUPLICATED THE PROBLEM, AND COULD NOT STOP THE DOOR. *AK THE VEHICLE DOOR WILL ONLY STOP SLIDING WHEN PRESSURE IS PUT ON IT FROM THE OUTSIDE PART OF THE DOOR. THE BULK OF THE DOOR ( INSIDE THICK PART) HAS NO SAFETY MECHANISM. *TC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10089996August 30, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ON TWO SEPARATE OCCASIONS VEHICLE HESITATED WHEN APPLYING THE ACCELERATOR PEDAL FROM A STOP POSITION. VEHICLE TAKEN TO THE DEALER ON TWO SEPARATE OCCASIONS, AND THEY WERE UNABLE TO DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088710August 27, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
HESITATION OF 2004 TOYOTA SIENNA XLE LIMITED. VEHICLE HAS A SIGNIFICANT DELAY IN ACCELERATION WHEN APPLYING GAS FROM A SLOW ROLL (UNDER 5 MPH). THIS IS A RECURRING PROBLEM THAT IS NOT ADDRESSED BY TOYOTA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088589August 26, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
I COULD NOT SHIFT OUT OF PARK UPON STARTING THE ENGINE AND THE VSC AND ABS LIGHT CAME ON, I HAD TO SET AND RELEASE THE EMERGENCY BRAKE AND THE BRAKE PEDAL RANDOMLY THEN RE-ATTEMPT TO SHIFT OUT OF PARK WHICH WOULD THEN ENABLE ME TO SHIFT INTO DRIVE OR REVERSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089628August 24, 2004
SEAT BELTS:REAR/OTHER
SEAT BELT ON PASSENGER'S SIDE GOT STUCK, IT DID NOT RETRACT OR EXTEND. DEALER REPAIRED IT AT LEAST 6 TIMES. MANUFACTURER RECOMMEND THEY GO TO ARBITRATION. *AK THE CONSUMER BELIEVES THE MANUFACTURER NEEDS TO REDESIGN THE SEAT BELT BECAUSE THE FIX ONLY ALLEVIATES THE PROBLEM TEMPORARILY. *NM EA05-010.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086762August 13, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
ACCELERATOR FAILS TO RESPOND FOR 1-2 SECONDS IN AN EMERGENCY ACCELERATION SITUATION. WHEN ENTERING A ROAD FROM A STOP SIGN, I HESITATED THINKING THERE WAS NO ROOM. A VEHICLE LET ME IN. WHEN I HIT THE ACCELERATOR TO MAKE IT SAFELY, THE VEHICLE FAILED TO RESPOND FOR 1-2 SECONDS. THE CAR LETTING ME SLOWED DOWN TO LET ME IN, BUT NOT ENOUGH TO ALLOW FOR THIS DELAY AND HE NEARLY REAR-ENDED ME. IT WAS SCARY TO NOT HAVE THE CAR RESPOND. I HAVE SEEN MANY OTHER COMPLAINTS FILED ABOUT THIS AND THE DEALER RESPONSE ALWAYS SEEMS TO BE THAT THIS IS HOW THE ELECTRONIC THROTTLE CONTROL PERFORMS. I BELIEVE THIS NEEDS TO BE RECALLED SO THAT TOYOTA CAN MAKE THIS ELECTRONIC DEVICE RESPOND IMMEDIATELY AS OPPOSED TO TAKING 1-2 SECONDS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086673August 12, 2004
POWER TRAIN
THIS IS AN ONGOING PROBLEM. ON OUR 2004 TOYOTA SIENNA VAN, THERE IS A "DEAD SPOT" WHEN ATTEMPTING TO ACCELERATE FROM A SLOW COASTING CONDITION. THE PROBLEM DOES NOT OCCUR WHEN STARTING FROM A COMPLETELY STOPPED CONDITION. HOWEVER, IF COASTING AT APPROXIMATELY 5 - 10 MPH, DEPRESSING THE ACCELERATOR PEDAL YIELDS NO RESPONSE. NATURALLY I TEND TO DEPRESS THE ACCELERATOR FURTHER TO OVERCOME WHATEVER INERTIA IS HAPPENING, AND WHEN THE ENGINE/DRIVETRAIN FINALLY RESPONDS (SOMETIMES SEVERAL SECONDS LATER) THERE IS A PRONOUNCED JERK AS EVERYTHING CATCHES. WE HAVE HAD A FEW SITUATIONS WHERE COMPETING TRAFFIC CONDITIONS WARRANTED FIRM ACCELERATION AND WERE AT THE MERCY OF OTHER DRIVERS WHEN OUR VEHICLE FAILED TO PERFORM. BEING IN A NORTHERN CLIMATE, I AM ALSO GREATLY CONCERNED THAT DURING ICY CONDITIONS, THE RESULTING "JERK" WHICH OCCURS FOLLOWING THE LAG WILL RESULT IN BREAKING TRACTION AND SUBSEQUENT SKIDDING. IT SHOULD BE EMPHASIZED THAT FAILURE TO ACCELERATE WHEN NECESSARY IS ARGUABLY JUST AS DANGEROUS AS FAILURE TO STOP, AND THE PROBLEM NEEDS CORRECTED. THUS FAR, OUR DEALERSHIP ACKNOWLEDGES THE PROBLEM AND CLAIMS THAT IT'S A "NORMAL" BEHAVIOR FOR THIS DRIVETRAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086348August 7, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
MY WIFE WAS IN AN ACCIDENT WHILD DRIVING OUR NEW, 2004 (3400 MILES) TOYOTA SIENNA. WE BELEIVE THAT THE CAUSE OF THE ACCIDENT WAS ANTILOCK BRAKE FAILURE.*AK THE CAR WAS TRAVELING AT 15 MILES PER HOUR. SHE WENT FROM ACCELLERATOR TO BRAKES AND THE BRAKES NEVER APPLIED. SHE SLAMMED INTO THE CAR THAT WAS IN FRONT OF HER. WE HAVE TRIED REPEATIDLY TO CONTACT TOYOTA BUT THEY HAVE NEVER CALLED US. THE DEALER IS NOT PROVIDING US ANY ASSISTANCE AND ARE DISMISSING OUR ASSERTIONS AS REDICULOUS. PLEASE HELP US.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10087357August 6, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE EXPERIENCED BRAKE FAILURE WHEN DEPRESSED AT 15 MPH. CONSUMER'S VEHICLE STOPPED WHEN IT REAR ENDED ANOTHER VEHICLE. DEALERSHIP PERFORMED A DIAGNOSTIC TEST IN WHICH NO FAILURE WAS DETECTED.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10086149August 4, 2004
ELECTRICAL SYSTEM
2004 TOYOTA SIENNA CE -- WHEN THE AIR CONDITIONING IS ON FOR A WHILE, THE INTAKE BUTTON LIGHT IS AUTOMATICALLY ON AND THE COOL AIR FROM THE AIR CONDITIONING IS GETTING WARM . I THINK IT STARTS THE RECIRCULATION OF INTERIOR AIR AND THE COMPRESSOR IS AUTOMATICALLY OFF. THE PROBLEM IS THAT THE AIR GETTING WARMER AND THE COMPRESSOR IS STILL NOT ON AND I FEEL LIKE NO COOL AIR CONDITIONING AT ALL. AND TH INTAKE BUTTON CANNOT BE MANUALLY OFF WHEN IT IS ON AUTOMATICALLY. *MI. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10087193August 4, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
WHEN ON AN INCLINE AUTOMATIC SLIDING DOOR CLOSES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083181August 2, 2004
VEHICLE SPEED CONTROL
WHILE PARKING, ACCELERATING NO MORE THAN 5 MPH VEHICLE SURGED FORWARD. ALTHOUGH I WAS APPLYING THE BRAKE, THE CAR WOULD NOT STOP UNTIL IT RAN INTO A TREE TRUNK. I WILL BE MAKING AN APPOINTMENT WITH OAKBROOK TOYOTA IN WESTMONT, IL TO REPLACE THE BROKEN FOGLIGHT THAT OCCURRED DURING THE COLLISON AS WELL AS RESEARCH THE PROBLEM AND HOPEFULLY APPLY A FIX.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10083121August 1, 2004
VEHICLE SPEED CONTROL
I NOTICED AN ARTICLE RECENTLY ABOUT A PROBE INTO TOYOTA'S (CAMRY AND LEXUS) THAT SURGE. MY 2004 TOYOTA SIENNA SURGES FORWARD WHEN BRAKING AND THOUGH IT DOES NOT DO THIS CONSISTENTLY, IT HAPPENS EVERY SO OFTEN AND COULD POTENTIALLY CAUSE AN ACCIDENT. I HAVE REPORTED THIS TO THE DEALER AND THEY HAVE EXAMINED THE VEHICLE AND SAID THAT THERE IS NOTHING WRONG. MY PERSONAL EXPERIENCE WITH THE ELECTRONIC THROTTLE CONTROL IS THAT NOT ONLY DOES IT SURGE WHEN BRAKING, THERE IS ALSO A DELAY IN THE SIGNAL WHEN ACCELERATING THAT EITHER CAUSES AN UNSAFE DELAY IN ENTERING INTO TRAFFIC AND CAN ALSO CAUSE THE VEHICLE TO "PEEL OUT" FROM A STOPPED POSITION. I BASICALLY FEEL UNSAFE IN THIS VEHICLE, YET MY CONCERNS VOICED TO THE DEALER HAVE BEEN DISMISSED. THIS DEFECT NEEDS TO BE SERIOUSLY MONITORED IN SIENNAS AS WELL AS OTHER TOYOTAS WITH THE ELECTRONIC THROTTLE CONTROL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083008July 30, 2004
STEERING
AT 13K00MILES, OWNER NOTICED EXCESSIVE TIRE WEAR TO OUTSIDE EDGES OF BOTH STEER TIRES. TOOK TO SELLING DEALER TO HAVE ALIGNMENT CHECKED AND TIRES ROTATED. TOE IN WAS OUTSIDE SPECIFICATION. DEALER CORRECTED ALIGNMENT AND AGREED TO REPLACE 1 WORN TIRE. OWNER REPLACED OTHER AT HIS EXPENSE. AT 22K MILES, SAME TYPE OF TIRE WEAR APPARENT ON STEER TIRES AGAIN. OWNER CONTACTS TOYOTA CUSTOMER SERVICE TO COMPLAIN. TOYOTA AGREES TO REPLACE 1 WORN TIRE AND OWNER TO REPLACE THE OTHER. OWNER NOT SATISFIED WITH DECISION. VEHICLE IS OBVIOUSLY CAUSING ABNORMAL WEAR TO TIRES. AT THIS RATE, OWNER WILL BE REQUIRED TO REPLACE ALL 4 TIRES EVERY YEAR DUE TO A PROBLEM WITH THE VEHICLE. TOYOTA NOT STANDING BEHIND THEIR PRODUCT, ONLY THEIR CHECKBOOK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083013July 30, 2004
STRUCTURE:BODY:DOOR
WHEN OUR VEHICLE WAS JUST PURCHASED, WE HAD BROUGHT IT HOME AND WAS SHOWING IT TO FAMILY WHEN OUR 2-YEAR OLD SON PULLED ON THE SLIDING DOOR HANDLE, AND THE DOOR BEGAN TO OPEN (WE THOUGHT THE CHILD LOCKS WERE ON, BUT THIS WAS NOT THE CASE). HE WAS SURPRISED AND WAS AFRAID OF FALLING OUT OF THE VAN, SO HE JUST HELD ONTO THE HANDLE. AS THE DOOR WAS OPENING, HIS HEAD THEN WAS DRAGGED BETWEEN THE SLIDING DOOR AND THE SIDE OF THE VAN. BUT THE VAN DOOR DID NOT STOP OPENING. IT JUST CONTINUED OPENING, EXERTING EVEN MORE FORCE ON OUR SON'S HEAD. FORTUNATELY WE WERE ABLE TO GRAB THE DOOR AND FORCEFULLY PULL IT BACK CLOSED BEFORE OUR SON WAS HORRIBLY INJURED. WE WERE UNDER THE ASSUMPTION THAT THE SAFETY FEATURE OF THE SLIDING DOORS WOULD HAVE STOPPED THE DOOR FROM OPENING WHEN IT FELT RESISTANCE, BUT THAT WAS OBVIOUSLY NOT THE CASE. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10082915July 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE APPROACHING A LEFT HAND TURN OFF A 4 LANE UNDIVIDED HIGHWAY I SAW A VEHICLE APPROACHING IN THE MIDDLE MOST LANE WITH ITS LEFT TURN SIGNAL ON WHICH I INTERPRETED AS A SIGN THAT THE VEHICLE WAS GOING TO MAKE A LEFT TURN WHERE I WAS ALSO TURNING. BUT IT TURNED OUT THE TURN SIGNAL MUST HAVE JUST BEEN FORGOTTEN ABOUT AND THE VEHICLE WAS INTENDING TO CONTINUE TRAVELLING STRAIGHT. BY THIS TIME I HAD ALREADY STARTED MY TURN AND WAS IN THE PATH OF THE ONCOMING VEHICLE. WHEN I REALIZED THAT THE VEHICLE WAS NOT GOING TO TURN I FLOORED THE ACCELERATOR TO GET OUT OF ITS WAY. THE SIENNA SEEMED TO SLOW DOWN VIOLENTLY AS ALL PASSENGERS IN MY SIENNA LURCHED FORWARD, AND THEN THE TRANSMISSION FINALLY SEEMED TO KICK IN AFTER WHAT SEEMED LIKE A COUPLE OF SECONDS OF SITTING HELPLESSLY IN THE PATH OF THE ONCOMING VEHICLE, WHICH HAD TO SLAM ON ITS BRAKES TO AVOID COLLIDING WITH US. THIS ACCELERATION HESITATION COULD HAVE BEEN MUCH MORE DANGEROUS IF THE OTHER DRIVER HAD NOT BEEN DRIVING DEFENSIVELY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082928July 29, 2004
EXTERIOR LIGHTING:HEADLIGHTS
THE NEW MODEL YEAR 04 TOYOTA SIENNA VANS AND HIGHLANDER SUV HAVE POORLY DESIGNED AND OR MISADJUSTED DAYTIME RUNNING LIGHTS, CAUSING BLINDING GLARE TO ONCOMING DRIVERS, DRIVERS IN FRONT OF THESE VEHICLES AND PEDESTRIANS WALKING AT NIGHT. THESE EXCESSIVELY GLARING LIGHTS DISTRACT AND CAUSE EYE PAIN TO OTHER DRIVERS AND TEMPORARY BLINDNESS. THIS IS A SERIOUS SAFETY PROBLEM THAT NEEDS TO BE ADDRESSED ESPECIALLY FOR PEDESTRIANS WALKING AGAINST TRAFFIC AT NIGHT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083622July 27, 2004
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
EMAIL FM LISA DAWN JONES (KY) RE HER DEFECTIVE 2001 TOYOTA SIENNA, THE GAS TANK & RADIATOR HAVE BEEN REPLACED & THE ENGINE GELLED.*MR THE CONSUMER RECENTLY PURCHASED A 2004 SIENNA AFTER LEARNING THAT IT WAS TOTALLY REDESIGNED INCLUDING THE ENGINE. IMMEDIATELY AFTER PURCHASING THE VEHICLE THE CONSUMER HEARD THAT THERE WAS A PROBLEM WITH THE GAS TANK. THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES. TO DATE THE CONSUMER HAS HAD THE GAS TANK REPLACED, THE RADIATOR REPLACED AND IS IN THE PROCESS OF HAVING THE GAS TANK REPLACED A SECOND TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10082510July 23, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
REAR MANUAL PASSENGER DOOR IN TOYOTA SIENNA LE (8 PASSAGER) DOES NOT LATCH UNDER CERTAIN CONDITIONS ( WE HAVE NARROWED IT DOWN TO WHEN WINDOWS ARE LEFT OPENED). IN TEXAS DUE TO HEAT CONDITIONS, WINDOWS ARE LEFT OPEN DURING SPRING AND FALL SEASONS. MY DOGS HAVE BEEN STRUCK NUMEROUS TIMES BY "NON-LOCKING" DOORS AND IT HAS ALSO CAUGHT MY HAND ONCE (WHEN PARKED AT AN INCLINE). THIS IS VERY DANGEROUS AND WE HAVE INSTRUCTED OUR KIDS TO ONLY USE THE RIGHT SIDE POWER DOOR DUE TO THIS SAFETY ISSUE. DEALER HAS INDICATED THEY CANNOT FIX THE PROBLEM. FOR A VEHICLE DESIGNED FOR FAMILY USE (INCLUDING KIDS), THIS ISSUE NEEDS TO BE RESOLVED BEFORE KIDS GET HURT.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10081101July 15, 2004
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
MANUAL SLIDING DOOR DOES NOT STAY OPEN WHEN WINDOW ROLLED DOWN. ON MY 2004 SIENNA LE, THE MANUAL SLIDING DOOR ON THE DRIVER'S SIDE DOES NOT LATCH OPEN IF THE WINDOW IN THAT DOOR IS ROLLED DOWN. THIS ALLOWS THE DOOR TO SLIDE FORWARD ON EVEN A SLIGHT INCLINE AND RUN INTO OCCUPANTS EXITING THE VEHICLE. THE POWER SLIDING DOOR ON THE PASSENGER SIDE DOES NOT HAVE THIS PROBLEM, AND THERE IS ALSO NO PROBLEM IF YOU FIRST OPEN THE DOOR AND THEN ROLL DOWN THE WINDOW. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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