Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10106540January 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE TRANSMISSION APPEARS TO HAVE A SIGNIFICANT DELAY, DEAD SPOT OR TROUBLE DECIDING WHAT GEAR IT WANTS TO BE IN. PRIMARILY WHEN ACCELERATING IF HESITATION OR A LIFTING OF THE PEDAL TAKES PLACE AND THEN GAS IS APPLIED AGAIN THE CAR LURCHES AFTER HESITATION AND DOWNSHIFTS JERKING THE CAR. THIS CAN'T POSSIBLY BE HEALTHY FOR THE VEHICLE TRANSMISSION LONG TERM AS WELL AS OTHER CAR PARTS. I HAVE HAD TO CHANGE MY DRIVING HABITS TO ACCOUNT FOR THE POOR DESIGN OF THE TRANSMISSION. I'VE REGISTERED MY COMPLAINT W/THE DEALER AND THEY'VE CHECKED TO SEE IF THE LATEST SOFTWARE WAS ON MY VEHICLE AND IT WAS. THEY ALSO INDICATED THAT THERE HAVE BEEN OTHER COMPLAINTS OF THIS TYPE. THE MAJOR CONCERN IS LONG TERM AND IF MY TRANSMISSION GOES BAD 3-5-7-10 YEARS FROM NOW, HOW MUCH OF THIS IS ACTUALLY TOYOTA'S FAULT FROM POOR DESIGN BUT THEN I HAVE TO INCUR THE COST. AT A LARGE PRICE TAG INITIALLY THIS IS NOT FAIR TO THE CONSUMER. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107289January 13, 2005
STEERING
THE STEERING SENSOR IS CAUSING THE TRACTION CONTROL TO COME TO A HALT AND SLOW THE VEHICLE DOWN. TAKEN TO DEALER FOR CHECKUP FOR THE SIXTH TIME AND RESULTS SHOWED THAT THE STEERING LOCK NEEDS TO BE REPLACED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106025January 9, 2005
STRUCTURE:BODY:DOOR
I LIVE ON THE US-CANADIAN BORDER IN NORTH DAKOTA. WE HAVE A LOT OF SNOW AND VERY COLD WINTERS. WE HAVE FOUND THAT AS WE DRIVE THE VEHICLE ANY SNOW THAT ACCUMULATES ON THE ROOF THAT MELTS DRIPS DOWN INTO THE SLIDING DOORS ON BOTH SIDES. THE RUBBER SEAL CATCHES THE WATER, AS IT SHOULD, AND THEN THE WATER REFREEZES, SOMETIMES IN A MATTER OF SECONDS DUE TO THE EXTREME COLD. THIS CAUSES THE DOORS TO FREEZE SHUT. NO AMOUNT OF PULLING OR PUSHING WILL OPEN THEM. THIS HAS HAPPENED ON SEVERAL OCCAISIONS. WE HAD HOPED THAT ONCE TEMPS. STAYED BELOW FREEZING AS THEY DO DEC.-FEB. IT WOULD NOT BE A PROBLEM, BUT APPARENTLY JUST DRIVING FOR EXTENDED PERIODS OF TIME IS ENOUGH TO CAUSE THE SNOW TO MELT THUS CAUSING THE FREEZING DOOR PROBLEM. THIS IS A SERIOUS PROBLEM BECAUSE: 1) I CANNOT GET MY 3 CHILDREN INTO THE VEHICLE AND 2) IF WE WERE IN A CRASH AND THE DOORS FROZE SHUT I WOULDN'T BE ABLE TO GET MY CHILDREN OUT OF THE VEHICLE IN A TIMELY MANNER. *AK I HAVE CONTACTED TWO DIFFERENT TOYOTA DEALERS. NEITHER DEALER HAD HEARD OF THE PROBLEM OR OFFERED ANY SOLUTION. I CONTACTED THE NATIONAL NUMBER FOR TOYOTA AND FILED A FORMAL COMPLAINT. THEY TOO, HAD NOT HEARD OF THIS PROBLEM AND DID NOT OFFER ANY SOLUTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105980January 8, 2005
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THIS IS REGARDING THE 2004 TOYOTA SIENNA MINIVAN. IT IS NOT A FAILURE, BUT A DESIGN FLAW THAT CAN BE CORRECTED BY REPLACING A COMPONENT OR ADDING NEW COMPONENTS. WHEN THE AUDIO ON DVDS IS PLAYED THROUGH THE AUX IN-CABIN SPEAKER SYSTEM, THE VOLUME MUST BE SET AT ABOUT 50 TO HEAR IT. THE SOUND SYSTEM DOES NOT INCLUDE A MEMORY RECALL FOR THE VOLUME OF EACH SOURCE. THE RESULT IS THAT WHEN THE DVD IS TURNED OFF, THE SOUND SYSTEM DEFAULTS TO RADIO OR CD, AT A TREMENDOUS VOLUME THAT HURTS THE EARDRUMS AND ALSO PRESENTS SERIOUS DANGER BECAUSE OF THE DISTRACTION TO THE DRIVER FROM THE SUDDEN BOOMING VOLUME, AND ITS EFFECT ON THE DRIVER AND PASSENGERS, INCLUDING INFANTS. TOYOTA SHOULD RECALL THE VAN AND INSTALL NEW COMPONENTS-- MORE SPECIFICALLY, MEMORY COMPONENTS TO CONTROL THE VOLUME OF THE VARIOUS AUDIO SOURCES BEING ROUTED TO SPEAKERS (CD, RADIO, DVD). NOTHING AS BEEN DONE YET BY THE DEALER TO CORRECT THIS, THOUGH AN INQUIRY TO TOYOTA HQ REMAINS OUTSTANDING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106835January 5, 2005
SEAT BELTS:REAR/OTHER
REAR SEAT BELTS DID NOT LOCK, MAKING IT UNSAFE IN CASE OF AN ACCIDENT. DEALER WAS AWARE OF THE PROBLEM , AND WILL CONTACT MANUFACTURER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104933January 2, 2005
SEAT BELTS:REAR/OTHER
WHILE DRIVING MY TOYOTA VAN (SEINA 2004) AN ELEVEN YEAR OLD CHILD WAS ABLE TO WRAP THE SEAT BELT IN THE REAR PASSENGER SIDE AROUND HIS NECK. THIS WAS DONE WHILE PLAYING IN THE BACKSEAT. HE BEGAN TO CHOCK AND REQUIRED A FIREMAN TO CUT THE BELT TO SAVE HIS LIFE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10104646December 28, 2004
TIRES
TOYOTA SIENNA AWD CAME WITH RUN-FLAT TIRES AS ORIGINAL EQUIPMENT AND NO SPARE. HAD A FLAT AND AUTO DEALER CLAIMED TIRE COULD NOT BE REPAIRED, TIRE COULD NOT BE REPLACED FOR THREE DAYS, REPLACEMENT COST $280. STRANDED FOR THREE DAYS FAR FROM HOME. I OBJECT TO NOT PRIOR DISCLOSURES FROM AUTO DEALER OR MANUFACTURER CONCERNING LIMITED AVAILABILITY & REPAIRABLE, OR COST OF RUN-FLAT TIRES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104440December 24, 2004
INTERIOR LIGHTING
THE REAR DOME LIGHTS ARE WIRED SUCH THAT THEY CAN BE TURNED ON BY PRESSING ON THEM (BY THE PERSON SITTING AT THAT PARTICULAR SEAT POSITION). IF THE LIGHT IS TURNED ON THIS WAY, IT WILL NOT TURN OFF UNTIL 1) THE DRIVER TURNS OFF ALL THE REAR INTERIOR LIGHTS BY USE OF A BUTTON ON THE DASHBOARD OR 2) THE BATTERY DIES. THIS IS HAZARDOUS BECAUSE YOU RUN THE RISK OF YOUR BATTERY DYING IF YOU DON'T MANUALLY OVERRIDE AND TURN OFF ALL REAR LIGHTS. IF YOU DO MANUALLY OVERRIDE AND TURN OFF ALL THE REAR LIGHTS, THEN WHEN THE REAR DOORS ARE OPENED, NO LIGHTS TURN ON. AT NIGHTTIME, YOU CANNOT SEE WHERE YOUR FEET ARE GOING, AND IT IS VERY EASY TO TRIP OVER ANYTHING THAT MIGHT BE ON THE FLOOR (OR YOUR OWN FEET) (THE MANUAL OVERRIDE NOT ONLY TURNS OFF THE DOME LIGHTS ABOVE THE PASSENGER, BUT ALSO TURNS OFF THE COURTESY LIGHTS WHICH WOULD NORMALLY SHINE ON THE FLOOR OF THE VAN WHEN THE REAR DOORS ARE OPENED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103986December 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WIFE WAS IN SCHOOL PARKING LOT ATTEMPTING TO PARK, TRAVELING LESS THAN 10 MPH, APPLIED BRAKES, AND BRAKE PEDAL WENT TO FLOOR/WITH NO BRAKE ACTION. VEHICLE HOPPED A CURB AND STRUCK WROUGHT IRON FENCE. CONSUMER PLACED VEHICLE IN REVERSE AND GOT IT OFF CURB, THEN INTO PARK. VISIBLE DAMAGE TO FRONT BUMPER & LICENSE PLATE, POSSIBLE DAMAGE TO UNDERCARRIAGE. IRON FENCE WAS TWISTED/ BENT AND DISCONNECTED FROM GATED ENTRANCE. CONTACTED DEALERSHIP AND TOW TRUCK WAS DISPATCHED. TOW TRUCK DRIVER SCOTT"FROM LA COSTA TOWING NOTED THAT THE BRAKE PEDAL WAS SOFT, AND WENT TO THE FLOOR WHEN HE STARTED THE VEHICLE. TRAVELED TO DEALERSHIP IN SECOND CAR, ASSISTANT SERVICE MANAGER STEVE ADAMS COMMENTED THAT BECAUSE WE ALLEGED A MANUFACTURING DEFECT VEHICLE SHOULD NOT HAVE BEEN TOWED TO THEIR LOCATION BECAUSE IT MIGHT BE AN ADMISSION OF LIABILITY. VEHICLE WAS RETAINED AT TOYOTA CARLSBAD LOT . CONSUMER WAS ADVISED TO CONTACT TOYOTA CUSTOMER SERVICE TOMORROW MORNING TO SCHEDULE AN ENGINEER TO EXAMINE THE VEHICLE AND DETERMINE WHETHER OR NOT THERE WAS A MANUFACTURING DEFECT. TO DATE, NO WORK HAD BEEN DONE ON THE VEHICLE. CONSUMER DID NOT KNOW EXACTLY WHAT CAUSED THE FAILURE OR WHAT WAS NECESSARY TO CORRECT IT. CONSUMER PURCHASED THE VEHICLE NEW IN FEBRUARY 2004, AND IT HAD APROXIMATELY 7500 MILES.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10103038December 15, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN I STEP ON THE GAS THERE IS A PAUSE. TOYTOTA SAYS IT'S AN IDENTIFIED PROBLEM WITH THE TRANSMISSION. WHEN I HIT THE GAS, THE CAR SHOULD MOVE!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101321December 15, 2004
STRUCTURE:BODY:DOOR
WHEN THE MANUAL SLIDING DOOR WINDOW WAS OPEN THE DOOR WOULD NOT STAY IN THE OPEN LOCKED POSITION. IF THE CONSUMER WAS PARKED ON A HILL THE DOOR WOULD NOT STAY OPEN AND CLOSED ON THE CHILDEN EXITING THE VEHICLE. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102816December 13, 2004
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
ATTEMPTED TO START OUR 2004 TOYOTA SIENNE VAN IN THE DRIVEWAY OF OUR HOME. THE VAN DIED IMMEDIATELY AFTER STARTING AND COULD NOT BE RESTARTED AFTER SEVERAL ATTEMPTS. MY WIFE REMOVED OUR 3 AND 4 YEAR OLDS WHO WERE STRAPPED IN THE THIRD ROW AND USED ANOTHER VEHICLE TO GET THEM TO SCHOOL. RETURNED AN HOUR LATER WITH A FRIEND WHO WAS GOING TO HELP START CAR. WHILE ATTEMPTING TO START THE VAN, A STRONG ODOR OF GASOLINE WAS SMELLED AND IT WAS DISCOVERED THERE WAS A MASSIVE GAS LEAK AND GASOLINE WAS POURING OUT FROM UNDER THE VAN. ATEMPTS TO START THE VEHICLE WERE STOPPED IMMEDIATELY. THE VAN WAS TOWED TO WINDWARD TOYOTA IN KANEOHE, HAWAII. THE SERVICE TECHNICIAN WHO INSPECTED THE VAN TOLD MY WIFE THE SERVICE TECHNICIAN WHO DID THE GAS TANK/FUEL LINE DURING THE RECALL WARRANTY SERVICE DID NOT REATTACH THE GAS LINE TO THE TANK PROPERLY PROBABLY SINCE THEY WERE RUSHING TO PERFORM RECALL WARRANTY SERVICE ON MANY VEHICLES. THIS WAS THE SECOND VAN AT THIS DEALERSHIP HE KNEW OF BEING SERVICED FOR THE EXACT SAME PROBLEM. HIS EXPLANATION WAS UNACCEPTABLE AND WE DECIDED TO REVIEW NHTSA WEBSITE. UPON REVIEWING COMPLAINTS ON NHTSA WEBSITE, WE DISCOVERED THERE WERE 9 OTHER REPORTED INCIDENTS INVOLVING MASSIVE GAS LINE/TANK FAILURE. WE FOUND THIS ALARMING SINCE WE REVIEWED OVER 100 COMLAINTS FILED ON THE 03 SIENNA,AND 04 RAV, SEQUOIA, TUNDRA, AND 4RUNNER. NO OTHER VEHICLE REPORTED ANY FUEL TANL/LINE PROBLEMS. A FUEL LEAKAGE PROBLEM CAN HAVE CATASROPHIC RESULTS ESPECIALLY SINCE YOUNG CHILDREN IN CAR SEATS ARE OFTEN IN THE THIRD ROW. WE NO LONGER FEEL SAFE OWNING AND DRIVING THIS VAN AND WANT TOYOTA TO PURCHASE VAN BACK FROM US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102329December 7, 2004
VISIBILITY:WINDSHIELD, VISIBILITY:GLASS, SIDE/REAR
WHILE DRIVING TO FLORIDA NOTED THAT THERE WERE STAINS ON BOTH WINDSHIELDS EITHER FROM A MANUFACTURERS DEFECT OR FROM THE WINDSHIELD WASHER SOLVENT WHICH APPEARED TO BE OF GEL CONSISTENCY. WHEN CHECKED BY THE DEALERSHIP I WAS TOLD IT WAS HARD WATER STAINS BUT THEY WERE UNABLE TO REMOVE THE STAINS. WHEN INSPECTED BY THE MANUFACTURERS REP AT THE DEALERSHIP HE REFUSED ANY AID. THESE STAINS PRESENT A SAFETY HAZARD WHEN DRIVING AT NIGHT AND IN BAD WEATHER. NOTHING IS BEING DONE TO CORRECT THIS PROBLEM. THIS IS THE THIRD STAGE OF THE DISPUTE PROCESS FOR ME AND TOYOTA IS NOT ACKNOWLEDGING ANY RESPONSIBILITY FOR THE PROBLEM THAT EXISTS. THIS MAKE VERY UNSAFE DRIVING CONDITIONS ESPECIALLY ON INTERSTATES LIKE 95 WHEN WE HEAD SOUTH FOR THE WINTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102149December 4, 2004
ENGINE AND ENGINE COOLING:ENGINE
I BOUGHT THE TOYOTA SIENNA ON JULY 4 2003. I RECEIVED A RECALL NOTICE WITHIN A MONTH AND HAD REPAIR DONE ON AUGUST 29, 2003. THE GASOLINE TANK REPAIR WAS DONE INCORRECTLY, RESULTING IN ME BEING STRANDED AWAY FROM MY HOME, WITH TWO KIDS IN THE CAR, WITH GASOLINE OOZING ALL OVER THE GROUND. THIS WAS A CLEAR FIRE HAZARD. THEN IN OCTOBER 2004, I WAS DRIVING ON THE HIGHWAY, THE DRIVER SIDE WINDOW CAME OUT OF THE FRAME. THE DEALERSHIP AGREED IT WAS MANUFACTURER'S DEFECT AND FIXED IT. I FELT VERY UNSAFE DRIVING HOME IN THAT CAR. E NOW HAVE RECEIVED A RECALL NOTICE ABOUT STEERING FLUID HOSE DEFECT AND RADIATOR DEFECT. WITH 5 DEFECTS IN ONE YEAR AFTER BUYING A NEW CAR I FEEL IT IS A SAFETY HAZARD TO DRIVE THIS VEHICLE WITH TWO KIDS. THIS IS ALSO THE CAR I USE FOR COMMUTING. I CANNOT RELY ON THIS VEHICLE ANY MORE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100815November 30, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
NO THROTTLE RESPONSE FOR ABOUT 2 SECONDS, OCCURES ALL THE TIME, MOST NOTICEABLE ON A ROLLING STOP AT A YEILD SIGN. SEVERAL NEAR ACCIDENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100691November 29, 2004
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
THE BRAKES PADS ON MY 2004 SIENNA HAD TO BE REPLACED AT 15,000 MILES. WAS TOLD BY THE SERVICE ADVISOR HE HAS SEEN SIENNAS COMING IN AT 10,000 MILES FOR BRAKE JOBS. A TOYOTA TECHNICIAN TOLD ME THE REASON FOR THIS WAS BECAUSE TOYOTA WAS USING SOFTER PADS SO THE BRAKES CAN BE QUITERER. THIS IS A VERY EXPENSIVE JOB FOR SOMETHING THAT SHOULD LAST INTO THE 30,000 MI. RANGE. THIS IS VERY DISSAPOINTING COMING FROM TOYOTA.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101238November 17, 2004
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
CONSUMER NOTICED THAT WHILE BACKING OUT THE REAR VIEW NAVIGATOR SYSTEM FAILED TO APPEAR ON THE DASHBOARD. THE POSITION OF THE CAMERA FAILED TO COME ON ITS OWN. CONSUMER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT THE SENSOR NEEDED TO BE REPLACED. CONSUMER INFORMED THE MECHANIC THAT THIS PROBLEM HAD NOT BEEN RESOLVED AND RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100010November 16, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN ATTEMPTING TO ACCELERATE AFTER BRAKING/SLOWING DOWN THERE IS A PERIOD OF SEVERAL SECONDS WITH NO RESPONSE FROM THE THROTTLE AND THEN SUDDENLY THE VEHICLE JERKS HARD AND ACCELERATES. WHEN MERGING INTO TRAFFIC THIS CAN POSE A SERIOUS SAFETY ISSUE. THE TOYOTA DEALER ADVISES THIS IS A NORMAL CONDITION AS THE VEHICLE "DRIVES BY WIRE" AND HAS NO MECHANICAL THROTTLE LINKAGE. THIS VEHICLE DIDN'T HAVE THIS ISSUE WHEN WE PURCHASED IT. THIS PROBLEM DEVELOPED AFTER WE HAD DRIVEN IT FOR A WHILE AND HAS PROGRESSIVLY GOTTEN WORSE. OTHER MANUFACTURERS ALSO USE THE DRIVE BY WIRE COMPONENTS AND DO NOT HAVE THIS PROBLEM I FIND IT HARD TO BELIEVE THAT TOYOTA CONSIDERS THIS A NORMAL CONDITION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100024November 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE WAS TRYING TO BACKUP, WHEN SHE PUT THE VAN IN GEAR AND PUSHED THE GAS, NOTHING HAPPENED. SHE LET HER FOOT OF THE GAS AND THE 2005 VAN STARTING ROLLING. SHE THEN APPLIED THE BRAKES, BUT THEY DID NOT WORK, THE BRAKES WENT COMPLETELY TO THE FLOOR. SHE THEN ROLLED DOWN A VERY STEEP BACKWARDS AND HIT A TREE, THIS IS A BIG PROBLEM< TOYODA BETTER DO SOMETHING BEFROE SOMEONE DIES. BUT MY GUESS IS THAT SOMEONE ALREADY HAS.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10100036November 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MY WIFE WAS ATTEMPTING TO BACKUP UP WHEN SHE PUT THE VAN IN REVERSE IT DID NOT MOVE. SHE TOOK HER FOOT OF THE GAS THE VAN STARTED ROLLING BACKWARDS. WHEN SHE APPLIED THE BRAKES THE PEDAL WENT TO THE FLOOR AND WOULD NOT STOP. SHE THEN ROLLED BACKWARDS DOWN A 75-80 DEGREE BANK FOR ABOUT 75-100 YARDS. ALONG SHE WAS KEPT PUMPING THE BRAKES BUT THEY CONTINUED TO FAILED. AT THE END OF HER TRIP THE VAN SLAMMED BACKWARDS INTO A TREE, CAUSING INJURY, AND BIG DAMAGE TO THE VAN. THIS REALLY DID HAPPEN ! AFTER ALL THIS IS TO STRANGE TO BE MADEUP. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Toyota Sienna