Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10114286March 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
AFTER 5 MONTHS OF PURCHASING A 2004 TOYOTA SIENNA THE TRANSMISSION WENT OUT AND WAS REPLACED. THE VEHICLE CONTINUES TO LAG AND LURCH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114195March 16, 2005
VEHICLE SPEED CONTROL
AS I WAS DRIVING ON A DRY ROAD AT ABOUT 30 MPH THE VEHICLE SPEED CONTROL (VSC ) INDICATOR LIGHT WENT OFF, FOLLOWED BY A CONTINUOUS BEEPING FROM THE DASHBOARD, BY A VIBRATION OF THE VEHICLE (MORE THE LEFT SIDE) AND BY AN AUTOMATIC INTERMITTENT APPLICATION OF THE BRAKES ON SELECTED TIRES AS IF THE MINIVAN WAS TRYING TO REGAIN CONTROL AND PULLING TOWARDS THE LEFT. THE MINIVAN IMMEDIATELY SLOWED ITS SPEED TO LESS THAN 5 MPH AND WHEN TRIED TO REAPPLY FOR ACCELERATION, AS SOON AS EXCEEDED 5 MPH THE BEEPING RESTARTED, THE LIGHT WENT OFF AGAIN AND THE PULLING TO THE LEFT AND THE AUTOMATIC BREAKS WERE APPLIED. THE VEHICLE HAD TO BE TOWED TO THE DEALERSHIP WHERE IS STILL UNDER REPAIR. APPARENTLY THEY INDICATE THERE IS A TSB RELATED TO THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114047March 14, 2005
VEHICLE SPEED CONTROL
DRIVING APPROXIMATE 45 MPH ON STRAIGHT, DRY AND CLEAR RESIDENTIAL ROAD WHEN VSC INDICATOR ILLUMINATED AND RAPID BEEPING OCCURRED. ABS PROCEEDED TO KICK IN CAUSING VEHICLE TO LURCH WHILE MOVING. THE BRAKES WILL APPLY THEMSELVES WHILE DRIVING AT A PARTICULAR SPEED. WHICH THEN ENALBE YOU FROM DRIVING AT ALL. THIS IS THE THIRD TIME THIS HAS HAPPENED. THE FIRST TWO TIMES THE DEALER COULD NOT REPRODUCE THE PROBLEM ,AND THERE WAS NO ERROR CODE ON THE ONBOARD COMPUTER SO NO FIX COULD BE MADE. THE FINAL TIME WE CITED TSB BR08-04 (AFTER MUCH SEARCHING ON THE WEB) AND THEY AGREED TO REPLACE THE STEERING ANGLE SENSOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112635March 7, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2004 TOYOTA SIENNA WITH A TRANSMISSION HESITATION PROBLEM. (A PROBLEM TOYTOA DENIES BUT THERE ARE THOUSANDS OF COMPLAINTS ABOUT IT TO DEALERS) IT IS DANGEROUS IN SNOWY CONDITIONS AS THE 2 SECOND HESITATION RESULTS IN A SLOWING DOWN BEFORE AN ABRUPT UPSHIFT/POWER SURGE THAT BREAKS THE WHEELS LOOSE IN THE SNOW. THIS THEN CAUSES THE TRACTION CONTROL SYSTEM TO ENGAGE. I WAS STUCK REPEATEDLY AND IN MANY DANGEROUS CONDITIONS IN THE MOUNTAINS IN AN ATTEMPT TO GET TO A SKI AREA DUE TO THIS PROBLEM. TOYOTA NEEDS TO HAVE SOME PRESSURE PUT ON THEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112569March 5, 2005
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
2004 TOYOTA SIENNA. THE VAN CURRENTLY HAS ONLY 5,660 MILES. ODOR PROBLEMS FROM BEGINNING AND EVENTUALLY, IT WAS DISCOVERED THAT WATER HAS BEEN CONTINUALLY FLOODING INTO THE VAN FROM UNDERNEATH. WATER PROBLEM WAS SUPPOSEDLY CORRECTED, BUT THE VAN STILL HAS A STRONG MOLDY ODOR AND PEOPLE DEVELOP CONSTANT HEADACHES WHEN DRIVING IN VAN. VAN WAS BOUGHT AT 2,330 MILES AND MISREPRESENTED AS A DEMO VAN, WHEN ACTUALLY IT WAS PRE-OWNED. APPARENTLY PREVIOUS OWNERS WERE UNABLE TO USE VAN BECAUSE OF BEING SICKENED BY ODOR AND NOW VAN IS STANDING FOR SAME REASON. CURRENTLY IN TALKS WITH DEALER AND MANUFACTURER REGARDING PROBLEM. VAN NEEDS TO BE RETURNED TO DEALER/MANUFACTURER. THIS IS A PROBLEM THAT CANNOT BE CORRECTED SINCE APPARENTLY THERE IS MOLD FROM THE WATER THAT WAS ALLOWED TO STAND FOR ALMOST A YEAR, AND THIS IS A HEALTH ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112577March 5, 2005
VEHICLE SPEED CONTROL
VSC ACTIVATES WHILE VEHICLE IS TRAVELING STRAIGHT. THIS CAN AND HAS CAUSED THE VEHISCLE TO SHIFT LANES AND STOP SHORT. IT HAS HAPPENED A DOZEN TIMES AND THE DEALER IS NOT ABLE TO DIAGNOSE THIS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112448March 3, 2005
TIRES
ALL FOUR DUNLOP SP SPORT 4000T DSST RUN-FLAT TIRES ON MY 2004 TOYOTA SIENNA XLE AWD ARE COMPLETELY WORN AFTER 20,000 MILES AND NEED TO BE REPLACED IMMEDIATELY ACCORDING TO THE TOYOTA AND DUNLOP DEALERS. THESE TIRES WERE THE ORIGINAL EQUIPMENT ON THE MINIVAN. DUNLOP INFORMED ME THAT THESE TIRES HAD NO MILEAGE RATING. I HAVE SEEN A NUMBER OF CONSUMER COMPLAINTS REGARDING THIS TIRE (SEE COMMENTS ON WWW.TIRERACK.COM). I HAVE SPOKEN WITH TOYOTA NORTH AMERICA AND WAS TOLD THEY DO NOT WARRANTY TIRES AND THIS IS NOT THEIR PROBLEM. I BELIEVE IT IS A SERIOUS DESIGN FLAW TO PUT THIS PARTICULAR TIRE ON A MINIVAN IN THE FIRST PLACE. I HAVE BEEN TOLD BY DUNLOP AND A TIRE DEALER THAT THIS IS A HIGH PERFORMANCE, SHORT LIFE TIRE. THIS MINIVAN DOES NOT COME EQUIPPED WITH A SPARE TIRE AND THERE IS NO PLACE FOR A SPARE TIRE IN IT, WHICH IS LIKELY WHY TOYOTA CHOSE TO EQUIP IT WITH A RUN-FLAT TIRE. CONSUMERS HAVE VERY LIMITED ALTERNATIVES FOR REPLACING THIS TIRE AND THEY ARE EXTREMELY EXPENSIVE. ACCORDINGLY, IN MY VIEW, TOYOTA SHOULD HAVE (I) SELECTED A MORE DURABLE TIRE FOR THIS VEHICLE (II) CLEARLY DISCLOSED THE TIRES EXPECTED USEFUL LIFE TO CONSUMERS OR (III) INCLUDED A SPARE TIRE AND WELL IN THE VEHICLE. I VIEW THIS SITUATION AS POTENTIALLY VERY DANGEROUS BECAUSE DRIVERS MAY NOT BE CHECKING THESE TIRES FOR WEAR AT 15,000 MILES AND COULD EASILY HAVE TIRE FAILURE WHILE DRIVING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112380March 1, 2005
EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
ATTENTION: SAFETY PROBLEM / DESIGN FLAW IN ORDER TO LISTEN TO THE STOCK TOYOTA DVD PLAYER THAT COMES FACTORY INSTALLED THROUGH THE VAN'S CABIN SPEAKERS, THE VOLUME OF THE STEREO MUST BE TURNED ALMOST ALL THE WAY UP TO A VOLUME OF OVER 53. THE OTHER AUDIO SOURCE (CD, RADIO, TAPE) ARE NORMALLY LISTENED TO AT A VOLUME OF ABOUT 34. WHEN THE DVD PLAYER IS STOPPED AND ANOTHER AUDIO SOURCE (CD, RADIO, TAPE) IS PLAYED , THE VOLUME LEVEL IN THE VAN INSTANTLY BECOMES DEAFENING AND STARTLING. THIS HAS HAPPENED SEVERAL TIMES IN WHICH THE DRIVER HAS BEEN STARTLED TO THE POINT OF ALMOST LOOSING CONTROL OF THE VEHICLE AND TEMPORARY HEARING DAMAGE OF SEVERAL OCCUPANTS HAS ALSO RESULTED. THIS DESIGN FLAW HAS BEEN BROUGHT TO THE ATTENTION OF THE LOCAL TOYOTA DEALERSHIP ON TWO OCCASIONS. THEY HAVE BEEN IN CONTACT WITH THE TOYOTA FACTORY ENGINEERS AND THEY WERE TOLD THAT THIS IS "NORMAL" OPERATION AND NO CORRECTIVE ACTION BY TOYOTA HAS BEEN INDICATED. THIS IS DEFINITELY NOT "NORMAL" AS A VEHICLE COLLISION OR HEARING DAMAGE SHOULD NEVER BE THE DIRECT RESULT OF CHANGING THE AUDIO SOURCE. THIS IS A SERIOUS PROBLEM T THAT SHOULD RESULT IN A EXPEDITIOUS RECALL THAT RESULTS IN THE EQUALIZATION OF THE VOLUME LEVELS FOR ALL AUDIO SOURCES (DVD, CD, RADIO, TAPE) IN THE VEHICLE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112084February 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE IS A SLIGHT, BUT ANNOYING AND UNSAFE, HESITATION WITH THE TRANSMISSION WHEN ACCELERATING FROM A TURN OR FROM STOPPING. I HAVE BROUGHT IT BACK TO THE DEALER FOR NUMEROUS TSB UPGRADES, INCLUDING REPLACING OF A NEW TRANSMISSION. HOWEVER, NOTHING HAS CHANGED !!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10112131February 24, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
OVERHEATING RADIATOR, I WAS TOLD IT WAS A PRODUCT RECALL FROM TOYOTA,I WAS NEVER NOTIFIED, NOR DO I SEE THE RECALL MENTIONED ANYWHERE,I WAS ALSO TREATED VERY RUDELY AT BOCH TOYOTA IN NORWOOD MA WHEN I COMPLAINED ABOUT IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111882February 21, 2005
TRAILER HITCHES
THIS COMPLAINT IS RELATED TO THE HAZARDS OF TOWING WITH THE 2004 TOYOTA SIENNA WHICH I OWN. THIS MODEL IS ADVERTIZED AS TOWING READY WITHOUT ANY ADDITIONAL EQUIPMENT EXCEPT A HITCH AND HAS A TOWING CAPACITY OF 3500 POUNDS. WHEN THE HITCH IS INSTALLED ON THE VEHICLE THE CLEARANCE OF THE RECEIVER IS DANGEROUSLY LOW TO THE GROUND WITHOUT A TRAILER ATTACHED. ONCE THE TRAILER IS ATTACHED WITH A TONGUE WEIGHT LESS THAN MAXIMUM, THE RECEIVER SITS 3 INCHES ABOVE THE GROUND. THIS EXTREMELY LOW CLEARANCE PROVIDES VERY DANGEROUS DRIVING CONDITIONS ON A VEHICLE THAT IS ADVERTIZED AS SUITABLE FOR THIS TYPE OF USE. THE HITCH BOUNCES AND BANGS OF THE ROAD SURFACE AND NEGATIVELY EFFECTS HANDLING. IN ORDER TO CORRECT THIS PROBLEM AN AIRLIFT SYSTEM WAS INSTALLED IN THE REAR SUSPENSION TO ELEVATE THE REAR END WHILE TOWING. THIS IS SUITABLE AS IT STIFFENS THE REAR SUSPENSION WHEN A LOAD IS APPLIED. HOWEVER, WITHOUT A LOAD THE REAR SUSPENSION IS TOO STIFF WITH THE AIR BAGS INFLATED, YET THE REAR END IS TOO LOW WITH A HITCH AND TH EBAGS DEFLATED. ACCORDING TO THE LOCAL TOYOTA DEALER, THEY ARE AWARE OF THE PROBLEM BUT DO NOT HAVE ANY SOLUTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111890February 21, 2005
UNKNOWN OR OTHER
REAR POWER LIFT GATE ON 2004 XLE LTD SIENNA UPON OPENING DOES NOT STAY OPEN AND COMES DOWN ON PERSON STANDING UNDER LIFT GATE. WAITING FOR TOYOTA TO ORDER PARTS FOR FIX . COULD BE VERY DANGORUS IF A CHILD IS STANDING UNDER THE GATE AS IT DOES NOT STOP AND COULD CRUSH SOMEONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107438February 16, 2005
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING AT LOW SPEEDS THE VEHICLE WENT INTO NEUTRAL THEN HESITATED WHEN ATTEMPTING TO ACCELERATE. *NM *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111504February 15, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
THE VEHICLE OVERHEATED AND CAUSED THE ENGINE TO SEIZE WHILE DRIVING 45 MPH. CONSUMER AND HIS CHILDREN WERE LEFT STRAINED FOR SEVERAL HOURS BEFORE HELP ARRIVED. VEHICLE WAS TOWED TO THE DEALER, WHO D REPLACED THE RADIATOR, WHICH WAS COVERED UNDER A RECALL. CONSUMER STATED HE WAS NEVER NOTIFIED OF THIS RECALL.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10110565February 15, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
(1) 2 YEAR OLD DAUGHTER PUSHED THE BUTTON TO CLOSE THE AUTOMATIC SLIDING DOOR ON OUR 2004 TOYOTA SIENNA. IT CLOSED ON HER HAND. (2) THE DOOR FAILED TO REOPEN AUTOMATICALLY, COMPRESSING IT FOR APPROXIMATELY 30-60 SECONDS UNTIL IT COULD BE OPENED MANUALLY. HER HAND WAS SO SWOLLEN IT WAS UNUSABLE FOR A WEEK. NOTHING WAS BROKEN. (3) CORRECTIVE MEASURE WAS TO DISABLE THE AUTOMATIC DOOR.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10110509February 14, 2005
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MY TOYOTA SIENNA 2004 MINIVAN AUTOMATIC SLIDING DOORS HAVE FAILED TO OPEN ON EIGHT SEPARATE OCCASIONS SINCE NOVEMBER OF 2004. THE DOORS ARE FROZEN SHUT AND CANNOT EVEN BE OPENED MANUALLY. I HAVE THREE SMALL CHILDREN AND HAVE BEEN FORCED TO HAVE TWO CRAWL IN THROUGH THE REAR TAILGATE OVER THE SEATS OR HAVE THEM CLIMB IN THE DRIVER OR PASSENGER DOOR AND THEN OVER THE SEATS. I HAVE TO LIFT A INFANT IN AN INFANT SEAT INTO THE CAR IN THE SAME MANNER. ONCE YOU TRY TO OPEN THE DOORS THEY FAIL TO RECLOSE COMPLETELY SO WHILE I AM DRIVING THE DOOR OPEN ALARM IS BEEPING BECAUSE THE DOORS ARE NOT FULLY CLOSED, EVEN WHILE THEY STILL CANNOT BE OPENED. I FEEL IT IS A SAFETY ISSUE TO DRIVE WITH THE CHILDREN IN THE REAR THIS WAY, THEY COULD NOT GET OUT QUICKLY IN THE EVENT OF A CRASH OR EMERGENCY AND I AM UNSURE IF THE DOOR IS "OPEN" WHILE WE ARE DRIVING WHILE IT IS BEEPING AND UNABLE TO OPEN/CLOSE. I CALLED THE DEALERSHIP AND WAS TOLD THERE WAS NOTHING THEY COULD DO TO FIX THIS PROBLEM. THE SERVICE DEPARTMENT TOLD ME THAT THEY HAD A HANDFUL OF SIENNAS IN DURING THE LAST FREEZE BECAUSE PEOPLE HAD MANUALLY RIPPED THE DOOR HANDLES OFF TRYING TO OPEN THE DOORS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107517January 19, 2005
STRUCTURE:BODY:ROOF AND PILLARS
ON TWO SEPARATE INCIDENTS AND IN TWO SEPARATE CAR WASH ESTABLISHMENTS, THE SUNROOF ON MY 2004 SIENNA JUST PURCHASED IN JULY '04 LEAKED. INCIDENT #1 BOTH MY HUSBAND AND I WITNESSED THE BACK EDGE OF THE SUNROOF OPEN UP WHILE GOING THROUGH THE DRYING PROCESS AND HENCE THE H2O THAT WAS ON TOP OF THE ROOF AND GLASS TRAVERSED AROUND THE EDGES AND INTO THE CAR. INCIDENT #2 I WAS NOT WATCHING FOR A SIMILAR OCCURRENCE BUT I RECEIVED A BATH OF WATER ON TOP OF MY HEAD, COAT AND LAP. I EXAMINED THE SUNROOF AND IT WAS WET ON AT LEAST 3 SIDES (2 SIDES AND BACK SIDE). UPON LEAVING AND THEN BRAKING H2O CAME DOWN AROUND AND THROUGH THE OPENINGS SURROUNDING THE MAP LIGHTING IN BETWEEN THE TWO FRONT SEATS. WHEN I TOOK THE VEHICLE TO THE DEALER THEY TOLD ME THAT MY SUNROOF IS OPERATING NORMALLY AND THAT A CAR WASH IS NOT A NORMAL CONDITION. I DISAGREED W/THEM. THEY SUBJECTED THE VEHICLE TO HIGH PRESSURE WATER BUT DID NOT RE-CREATE THE PROBLEM BECAUSE THEY DID NOT TAKE THE VEHICLE THROUGH A CAR WASH. THEY WERE QUESTIONED ON THIS. THEY'RE STILL CONTENDING THAT MY CAR IS FINE. I SAY IT IS NOT, A SUNROOF ON A 2004 VEHICLE W/LESS THAN 10K MILES SHOULD NOT LEAK OR OPEN UP. INVESTIGATING THIS WOULD BE APPRECIATED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107519January 19, 2005
STEERING
THE STEERING ON THE 2004 SIENNA LACKS PRECISION AND REQUIRES CONSTANT CORRECTIONS. UPON CORRECTING IT APPEARS TO HAVE AN UNDERDAMPED BUT RESPONSIVE RESPONSE THAT CREATES AN UNSTABLE FEELING WHILE DRIVING. THE PROBLEM IS EXEMPLIFIED DURING WINDY DAYS WHERE ABOVE NORMAL CORRECTIONS ON NON WINDY DAYS BECOME EXTREME CORRECTIONS ON WINDY DAYS. IN HEAVY TRAFFIC THIS BECOMES A VERY STRESSFUL DRIVING CONDITION. WHEN ALL OTHER DRIVING RESPONSIBILITIES ARE THROWN INTO THE MIX IT IS VERY CHALLENGING TO DRIVE THE VEHICLE. TOYOTA'S CHOICE OF STEERING COMPONENTS ARE INFERIOR RELATIVE TO THEIR ADVERTISED QUALITY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103186January 19, 2005
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER IS ABLE TO SHIFT GEARS WITHOUT THE KEY IN THE IGNITION SWITCH. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106542January 18, 2005
EQUIPMENT
THE DVD PLAYER IN THE REAR HAS BEEN ADVERTISED TO BE FOR ALL PASSENGERS IN THE REAR SEATS. IT ALSO CLEARLY HAS TWO POSITIONS TO THE SCREEN AND APPEARS TO HAVE BOTH POSITIONS SO THAT WHEN CHILDREN OF LEGAL SIZE AND AGE ARE SITTING IN THE MIDDLE AREA THEY CAN SEE THE SCREEN VS IT LOOK LIKE A NEGATIVE (PHOTO FILM). THE DVD SCREEN IN OUR NEW SIENNA DOES NOT WANT TO STAY IN THE REAR-MOST POSITION. THE SCREEN CAN NOT BE VIEWED FROM THESE MIDDLE SEATS UNLESS A PERSON IS AS TALL AS THE HEAD RESTS W/OUT THE SCREEN BEING IN THIS REAR-MOST POSITION. HENCE I DRIVE AND CONSTANTLY REMOVE MY HAND FROM THE WHEEL, CHANGE MY STATURE AND FOCUS OF DRIVING TO REPOSITION THE SCREEN BECAUSE WITH EVERY BUMP OR EXPANSION JOINT MY CHILD REQUESTS, "PUT IT BACK PLEASE." "PUT IT BACK PLEASE." "PUT IT BACK PLEASE". TOYOTA TOTES QUALITY BUT THIS IS POOR DESIGN AND IT WILL GET WORSE AS THE CAR LOOSENS FROM WEAR. I DON'T BELIEVE THAT THIS IS WHAT WAS INTENDED FOR THE DESIGN. THE DEALER STATES THAT IT'S OPERATING NORMALLY. I ASKED FOR A TECHNICAL BULLETIN DESCRIBE THE DESIGN OF THE ENTERTAINMENT SYSTEM. THIS HAS NOT BEEN PROVIDED TO DATE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Toyota Sienna