Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10120188May 7, 2005
TIRES
TOYOTA SIENNA RUNFLAT TIRES WEAR TO ROD BY 16,000 MILES... STARTED TO HEAR NOISE IN FRONT END TIRES. A LITTLE PULL TO LEFT .VERY JITTERY AT 55+MPH.. PRESSURE SEEMED OK- SO TOOK TO MECHANIC. HE SAID "RUN-FLAT" TIRES COMPLETELY WORN DOWN TO ROD.. BUT GO TRY DEALER SINCE ONLY 16,900 MILES. CALLED TOYOTA SAID NOT THEIR RESPONSIBLITY- TIRE CO.'S WOULDN'T EVEN HELP LOCATE SPECIALTY TIRE SHOP FOR SPECIAL OEM DUNLOP OEM (RUN-FLAT TIRES). TOYOTA GUY ADMITTED THOUGH (ON THE SIDE) THAT IT MAY BE RUN-FLATS AS GETTING MANY COMPLAINTS. WEB INDICATES MANY OF SAME EXPERIENCES AT @15-20,000 MILES. AN ACCIDENT WAITING TO HAPPEN. THEY SHOULD BE RECALLED IMMEDIATELY BEFORE A FAMILY GETS KILLED. NEEDLESS TO SAY WE ARE REPLACING WITH REGULAR TIRES- NO FUN-FLATS. THIS TECHNOLOGY MAY NOT BE READY FOR PRIME TIME AND EVERY ONE IS MAKING IT OEM ALREADY. THANKS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117057May 6, 2005
STRUCTURE:BODY:DOOR
POWER SLIDING DOOR MALFUNCTIONED THREE TIMES. THE DOOR MALFUNCTIONED, ALMOST CLOSING THE CONSUMER IN IT. TOOK THE VEHICLE TO THE DEALER, AND WAS TOLD IT NEEDED A NEW MOTOR. *AK THE POWER LIFTGATE GOOR MALFUNCTIONED ONCE CLOSING ON THE CONSUMER'S WIFE. THE VEHICLE WA TAKEN TO THE DEALER WHO INSTALLED A NEW MOTOR. THE POWER SLIDING DOORS FAILED THREE TIMES AND EACH TIME THE MOTOR WAS REPLACED. *BF *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119149May 3, 2005
TIRES
CONCERNS REGARDING THE FAILURE OF RUN FLAT TIRE EQUIPMENT ON THE 2004 TOYOTA SIENNA.*MR THE TIRES BECAME NOISY BETWEEN 15000 16000 MILES AND THE NOISE BECAME WORSE AS TIME WENT ON. THE TIRES WERE ROTATED PER THE MANUFACTURES SPECS. THE VEHICLE WAS ONE MONTH OUT OF WARRANTY WHEN THE DEALER DETERMINED A PROBLEM EXISTED WITH THE TIRES. THE TIRES HAD TO BE REPLACED AND THE CONSUMER ELECTED TO HAVE REGULAR, NON RUN FLAT TIRES, INSTALLED ON THE VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118681April 29, 2005
TIRES:TREAD/BELT
WE PURCHASED A TOYOTA SIENNA 2004 IN NOVEMBER 2003. I WAS TOLD YESTERDAY THAT THE TIRES ARE SO WORN THEY ARE DANGEROUS TO DRIVE ON. THE CAR IS ONLY 17 MONTHS OLD WITH 20.000 MILES. WE HAVE HAD THE CAR IN FOR ALL ITS ROUTINE SERVICES. THE TIRES HAVE BEEN ROTATED 3 TIMES, AIR PRESSURE AND ALIGNMENT IS FINE. CONSUMERS HAVE THE RIGHT TO KNOW BEFORE THEY PURCHASE THIS PRODUCT THAT THE TIRE WILL WEAR DOWN QUICKLY AND COST $1300 TO REPLACE THEM. THREE HUNDRED DOLLARS PER TIRE. BUT MOST IMPORTANT IS THE SAFETY ISSUE. THE CONSUMER IS NOT AWARE THAT THE TIRES CAN WEAR SO QUICKLY AND POSE A HAZARD TO THEMSELVES AND THEIR FAMILY. NEITHER THE TIRE MAKERS(BRIDGESTONE NOR TOYOTA WILL TAKE RESPONSIBILITY. WE ARE HOPING THAT YOU WILL LOOK INTO THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118608April 28, 2005
TIRES:TREAD/BELT
I AM THE OWNER OF A 2004 TOYOTA SIENNA LE AWD VAN. ON APRIL 2, 2005, MY FAMILY AND I WERE ON A TRIP APPROXIMATELY 200 MILES FROM HOME. DURING THAT TRIP, THE LIGHT TO INFLATE THE TIRES CAME ON. WE INFLATED THE TIRES AND THE LIGHT TURNED OFF. THEN, IT CAME ON VERY SOON AFTER THE INITIAL INFLATION. MY HUSBAND TOOK THE CAR TO SEVERAL TIRE PLACES, THEN FINALLY A TOYOTA DEALERSHIP TO TREAT THE PROBLEM. THE DEALERSHIP INFORMED US THAT OUR VAN WAS OUT OF ALIGNMENT AND THAT TWO OF OUR TIRES (THEY ARE OF THE "RUN-FLAT" VARIETY) WERE SEVERELY WORN, ONE EVEN PAST THE WEAR BARS. AT THAT TIME, OUR VAN HAD APPROXIMATELY 20,500 MILES ON IT. WE HAD TAKEN IT FOR REGULARLY RECOMMENDED SERVICING AT A TOYOTA DEALERSHIP IN OUR HOMETOWN, INCLUDING TWO PRIOR EPISODES OF HAVING THE TIRES ROTATED. THE MOST RECENT TIRE ROTATION OCCURRED AT THE 15,000 MILE CHECK-UP. AT THAT TIME, THE DEALERSHIP NOTED NO EXCESSIVE WEAR ON OUR TIRES. IN FEWER THAN 5,000 MILES, APPARENTLY, THE TIRES HAD WORN DOWN BEYOND WHAT IS SAFE. THE CONSEQUENCE WAS THE NEED TO BUY FOUR NEW TIRES AT THE 20,500 MILE MARK. BOTH TOYOTA MOTOR CO. AND OUR LOCAL TOYOTA DEALERSHIP INDICATED TO ME TODAY UPON INQUIRY THAT WE CAN EXPECT ONLY APPROXIMATELY 20,000 MILES FROM THESE TIRES. I AM CONCERNED THAT THESE TIRES CAN WEAR DOWN SO QUICKLY AND FAIL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10119253April 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 TOYOTA SIENNA EXPERIENCING HESITATION WHEN TRYING TO ACCELERATE. *MR THE PROBLEM WOULD OCCUR WHEN STARTING TO MOVE THE VEHICLE, WHEN THE CONSUMERS REMOVED HIS FOOT AND PLACED IT BACK ON THE THROTTLE, SEVERE HESITATION WOULD OCCUR. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118249April 22, 2005
TIRES
LOWER SIDEWALL OF DUNLOP SP 4000 DSST RUN FLAT TIRE (INSTALLED AS ORIGINAL EQUIPMENT ON 2004 TOYOTA SIENNA XLE AWD MINIVAN) WAS PUNCTURED BY A NAIL. THE VEHICLE WAS DIFFICULT TO DRIVE/HANDLE UNDER THESE CONDITIONS AND WAS BARELY ABLE TO BE DRIVEN TO A TIRE REPAIR FACILITY DESPITE THE FACT THAT VEHICLE OWNER'S MANUAL SAYS THE VEHICLE CAN BE DRIVEN UP TO 100 MILES AT SPEEDS BELOW 50 MILES PER HOUR. BASED ON THIS PRESUMPTION, TOYOTA DOES NOT EQUIP THE VEHICLE WITH A SPARE TIRE. TOYOTA ALSO RECOMMENDS CONTACTING THE DEALERSHIP FOR ASSISTANCE. THERE ARE SEVERAL PROBLEMS ASSOCIATED WITH THIS PHILOSOPHY: (I) NOT HAVING A SPARE TIRE IN THE CASE OF A PUNCTURE SUCH AS THIS HAS THE POTENTIAL TO STRAND THE DRIVER AND PASSENGERS IN A POTENTIALLY DANGEROUS SITUATION; (II) DRIVING THE VEHICLE UNDER THESE CONDITIONS CAN CAUSE FURTHER DAMAGE TO THE VEHICLE AND RISK THE SAFETY OF THE OCCUPANTS; AND (III) SOME TOYOTA DEALERSHIPS (SUCH AS OURS) ARE NOT EQUIPPED TO REPAIR AND/OR REPLACE THESE TIRES. WITH RESPECT TO THE TIRES THERE ARE OTHER PROBLEMS AS WELL: (I) THE TIRES EXPERIENCE RAPID TREAD WEAR (SEE NUMEROUS COMPLAINTS LISTED AT WWW.TIRERACK.COM) REQUIRING CONSTANT REPLACEMENT; (II) WITHOUT CONSTANT MONITORING OF THE TIRE WEAR, DRIVING THE VEHICLE BECOMES UNSAFE; (III) THE TIRES ARE GENERALLY IN SHORT SUPPLY AND IN CASES SUCH AS OURS, WHERE THE TIRE COULD NOT BE REPAIRED, VEHICLE OWNERS HAVE TO WAIT AT LEAST A WEEK TO OBTAIN REPLACEMENTS; (IV) BECAUSE OF THE EXCESSIVE TREAD WEAR, WHEN DAMAGE SUCH AS OURS OCCURS, IT BECOMES NECESSARY TO REPLACE AT LEAST TWO TIRES; AND (V) THE TIRES ARE OUTRAGEOUSLY EXPENSIVE, AVERAGING BETWEEN $200-$300 PER TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118157April 20, 2005
TRAILER HITCHES, EQUIPMENT
I OWN A 2004 TOYOTA SIENNA XLE THAT INCLUDES A TOWING PACKAGE. THE TRAILER HITCH FOR THIS VEHICLE IS A SAFETY HAZARD BECAUSE IT HITS THE GROUND GOING OVER ANY SMALL BUMP WHEN THERE IS NO TRAILER ATTACHED, AND IT IS ONLY INCHES OFF THE GROUND WHEN A TRAILER IS ATTACHED, CONSTANTLY SCRAPING AND CAUSING SPARKS. THIS CAN BE ESPECIALLY HAZARDOUS AT GAS STATIONS WHERE THERE ARE ANY FLAMMABLE SUBSTANCES IF IT IS NECESSARY TO GO OVER ANY SMALL BUMPS AND THERE ARE SPARKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10118102April 19, 2005
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
HAVE A TOYATA XLE AWD VAN WITH RUN FLATS AND TIRE PRESSURE MONITORING SYSTEM. THE TIRE PRESSURE MONITORING DOES NOT WORK. FRONT PASSENGER TIRE HAS A LEAK WHICH COULD NOT BE FOUND 2 WEEKS AGO. THE SYSTEM WAS RESET, ALL TIRES PRESSURED UP BY THE DEALER 2 WEEKS AGO. THERE IS A 20 PSI DIFFERENCE BETWEEN THE LEFT AND RIGHT WHEELS AND THE SYSTEM DOES NOT LIGHT UP IN THE DASH. 3 WEEK AGO, WE WENT ON A 2000 MILE TRIP, BEFORE WHICH I NOTICED THE PROBLEM OF ONE TIRE BEING LOW IN TIRE PRESSURE AND THE SYSTEM NOT WORKING. THE DEALER HAS NO FIX ON THE PROBLEM AND SAID TOYOTA DOES NOT HAVE ANY TSB'S ON IT. NOW DUSE TO THIS DEFECTIVE SYSTEM, THEY HAVE FOUND A LEAK WHICH MAY BE CLOSE TO THE SIDEWALL ON THE TIRE AND CANNOT BE REPAIRED AND IT BEING AN ALL WHEEL DRIVE VEHICLE, I AM BEING ADVISED TO PUT 4 NEW RUNFLATS AT OVER $1200 WITH LESS THAN 16000 MILES ON THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10117947April 15, 2005
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
WITH ABOUT 6000 MILES SHOWING ON THE ODOMETER, AND CHILDREN PRESENT IN THE VEHICLE WE SUFFERED FROM A MANUFACTURING DEFECT; A COMPLETE MECHANICAL FAILURE THAT WAS LIFE THREATENING. I WAS ON AN ON-RAMP PREPARING TO ENTER THE FREEWAY WHEN I FELT THE UNDER CARRIAGE OF THE VEHICLE SLAM DOWN. THE REAR DIFFERENTIAL DISINTEGRATED, AND THE VEHICLE WAS UNABLE TO ACCELERATE OR BE PUT INTO GEAR. WITH TREMENDOUS EFFORT AND HORRENDOUS NOISES THE VEHICLE COULD STRUGGLE TO MOVE AT ABOUT 5 MPH. ONCE THE DEALER RECEIVED THE VEHICLE THE TOYOTA REPRESENTATIVE. APPEARED WITHIN DAYS TO INSPECT, COLLECT, AND LATER ANALYZE THE FAILED PARTS. THE TRANSFER CASE AND REAR AXEL ASSEMBLY WERE REPLACED. WE CANNOT AND WILL NOT BE PICKING THIS VEHICLE UP FROM THE DEALER DUE TO THE UNEXPLAINED AND DANGEROUS EVENTS THAT HAVE OCCURRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116773April 12, 2005
SEAT BELTS:REAR/OTHER
WITH NORMAL USE SEAT BELT ON 2004 TOYOTA SIENNA LOCKS AND WILL NOT RELEASE WITHOUT THE BELT BEING COMPLETELY RELEASED BACK IN TO HOUSING. THIS HAPPENS AT ANY TIME, NOT JUST WHEN BREAKING OR WHEN TURNING. WE HAVE TAKEN TWICE TO TOYOTA DEALERSHIP TO HAVE IT FIXED BUT HAVE BEEN TOLD IT IS TO DEALER SPEC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116734April 11, 2005
SEAT BELTS
1. MID ROW PASSENGER CAPTAINS CHAIR SEAT BELT-SHOULDER HARNESS WEBBING JAMS. . TOOK VEHICLE TO DEALER--REPLACED PLASTIC BELT GUIDE. DID NOT IMPROVE SITUATION. JAMMED BEFORE I LEFT THE DEALERSHIP. 3. I NOW USE STRAPLING TAPE TO HOLD GUIDE IN PLACE. STILL CAN HAVE JAM PROBLEMS. . PURCHASED THIS VEHICLE BECAUSE OF SAFETY RATING, SINCE I TRANSPORT MY GRANDCHILDREN ON A REGULAR BASIS. HAVE BEEN VERY DISAPPOINTED WITH TOYOTA'S "NON RESPONSE" TO THE PROBLEM. 5. I FEEL MANY PERSONS ARE NOT AWARE OF THE PROBLEM SINCE CHILDREN ARE THE USUAL PASSENGERS IN THIS POSITION & ARE NOT AWARE THAT THIS MALFUNCTION SHOULD BE REPORTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116265April 2, 2005
TIRES:TREAD/BELT
ALL 4 TIRES (DUNLOP RUN FLAT) ON MY 2004 TOYOTA SIENNA AWD XLE LIMITED HAVE (ACCORDING TO THE DEALER, MILLER TOYOTA OF MANASSAS) BECOME WORN ON THE OUTSIDES EDGES OF THE TIRES INDICATING (ACCORDING TO THE DEALER) THAT I HAVE BEEN RIDING AROUND WITH UNDER INFLATED TIRES AND IT IS MY FAULT. I INFORMED HIM THAT THE LOW PRESSURE WARNING LIGHT NEVER CAME ON AND THAT I DON'T THINK HE WAS RIGHT. I HAVE ASKED HIM TO ERPLACE THE TIRES UNDER THE WARRANTY FOR FAULTY EQUIPMENT AND HE SAID THAT I NEEDED TO TALK TO THE TIRE MANUFACTURER. I TOLD HIM NO AND THAT HE NEEDS TO TAKE IT UP WITH THE REGIONAL TOYOTA SALES REP. I AM IN THE PROCESS OF DOING THIS NOW. THE DEALER (IN TYPICAL LOW FASHION) PRESSURED ME INTO BUYING THE REPLACEMENTS MYSELF AND NOT ATTEMPT ANY WARRANTY CLAIM. I DECLINED AS THE 4 TIRES WOULD COST ME $1350 (!!!!!) TO REPLACE. THAT IS ABSOLUTELY UNBELIEVABLE FOR MINIVAN TIRES. MY COMPLAINT IS THAT THIS TIRE WEAR IS NOT A UNIQUE SITUATION AS I HAVE READ MANY OTHER INCIDENTS OF PREMATURE TIRE WEAR FOR THESE RUN FLAT TIRES AND THAT TOYOTA NEEDS TO TAKE RESPONSIBLITY FOR THESE PROBLEMS AND REPLACE THE TIRES WITH SOMETHING BETTER SUITED TO THIS MINIVAN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10113285March 30, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
WHEN THE OUTDOOR TEMPERATURE FALLS INTO THE SINGLE DIGITS OR BELOW THE GAS FILLED LIFTGATE STRUTS FAILED TO HOLD THE LIFTGATE UP. AS A RESULT THE HATCH CLOSES RAPIDLY. THE HATCH HAS FALLEN TWICE HITTING THE OWNER IN THE HEAD AND BACK. THE PART WAS REPLACED, HOWEVER THE PROBLEM RECURRED. *AK *NM UPDATED 1/27/2006 - *NM
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10114752March 25, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL WILL NOT WORK MANUALLY IF THE LASER SYSTEM IS NOT FUNCTIONING . LASER SYSTEM CRUISE CONTROL IS BROKE. YOU CAN NOT TURN ON THE MANUAL CRUISE CONTROL UNLESS YOU STOP THE VAN AND TURN IT OFF AND SET THE CONTROL TO NORAL. THE LASER WAS BROKE FROM CAR WASH OR ROAD HAZ.ARD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114615March 24, 2005
SEATS:FRONT ASSEMBLY:POWER ADJUST
DRIVER POWER SEAT MECHANISM PUNCHED A HOLE THROUGH THE SIDE OF THE SEAT'S MATERIAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114398March 21, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE SLIDING DOOR ON MY 2004 TOYOTA SIENNA WAS NOT OPENING PROPERLY, ONLY OPENED ABOUT 3 INCHES. I TOOK IT TO THE DEALERSHIP FOR OIL CHANGE AND TO CHECK THE DOOR ON MARCH 14TH. WHENI CALLED 90 MINUTES LATER TO CHECK THE STAUS OF THE WORK, MARCO, THE SERVICE REP INFORMED ME THAT THE DOOR WAS NOT FIXED BECAUSE IT NEED A RECALL PART, AND THE CAR NEED 2 OTHER RECALL PARTS THAT NEED TO BE FIXED. HE ADVISED THAT I MAKE AN APPOINTMENT TO BRING THE CAR BACK TO HAVE ALL THE WORK DONE AT THE SAME TIME. THE APPOINMENT WAS MADE FOR MARCH 21ST. MARCH 20TH, ONE OF MY CHILDREN WENT TO OPEN THE DOOR, FORGETTING THAT IT WAS NOT WORK, THE DOOR FLEW OPEN. I WENT TO CLOSE THE DOOR, AND IT WAS OFF THE BACK HINGE, THE ONLY THING HOLDING IT TO THE CAR WAS THE TOP WHEEL/RUNNER APPARATUS AT THE TOP OF THE DOOR. THE DOOR HAD TO BE TIED TO THE INSIDE TO GET THE CAR TO THE DEALERSHIP FOR REPAIR THE NEXT DAY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114378March 20, 2005
SEAT BELTS:REAR/OTHER
PE0500,8 REAR PASSENGER SEAT BELT CATCHES IN PLASTIC HOUSING THAT REPEATEDLY COMES APART.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114282March 18, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
LASER CRUISE CONTROL SENSOR LENS IS ROAD LEVEL MOUNTED AND A SMALL STONE CHIPPED THE PLASTIC LENS CAUSING SYSTEM SHUT DOWN IN DAYLIGHT. SYSTEM WIL NOT FUNCTION EXCEPT IN DARKNESS. REPAIR COST IS ESTIMATED TO BE $2000.00. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114277March 18, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
I AM HAVING THE BRAKES ON MY NEW TOYOTA SIENNA REPLACED AND THE ROTORS RESURFACED AT 24,000 MILES THIS SEEMS QUITE EARLY TO ME. THE CONSEQUENCE IS THE PRICE TO DO THIS IS $195 OR I COULD GET THE NEW "TYPE" OF BRAKE PAD BUT THAT COST $235 (THEY ALSO DIDN'T HAVE IT IN STOCK). I HAVE READ OTHER COMPLAINTS OF PERSONS GETTING THEIR DONE AS EARLY AS 10,000 MILES. THIS IS NOT RIGHT!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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