Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10139638October 13, 2005
STRUCTURE
HANDLES IN SECOND ROW WHERE PASSENGERS HOLD ON WHEN THEY ENTER THE VEHICLE ARE LOOSE WHICH MAY EVENTUALLY FALL OFF AND CAUSE INJURY TO PASSENGER WHEN THEY GET ON THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139216October 10, 2005
TIRES:TREAD/BELT
2004 TOYOTA SIENNA LIMITED AWD WITH DUNLAP RUN FLAT TIRES. VEHICLE IS 18 MONTHS OLD WITH 16,000 MILES. THE VEHICLE BEGAN TO HAVE HARD RIDE WITH INCREASE ROAD NOISE. TAKEN TO LOCAL TIRE CENTER, 2 TIRES TREAD WORN OFF, THE OTHER 2 SIGNIFICANTLY WORN. ADVISED THAT THE TIRES WERE DANGEROUS TO CONT TO DRIVE ON. COST TO REPLACE TIRES APPROX $1300. NO SPARE TIRE IS PROVIDED, SINCE THE RUN FLATS ARE STANDARD EQUIPMENT. MUST THEN BUY THE SAME TIRE WITH THE SAME PROBLEMS. CONTACTED TOYOTA, THEY ARE UNWILLING TO ACCEPT RESPONSIBILITY, DUNLAP WAS WILLING TO PRORATE THE TIRES, BUT STILL OFFERS NO WARRANTY ON NEW TIRES. REVIEW OF THE INTERNET SHOWS THIS IS A COMMON COMPLAINT. I THINK THE RUN FLAT TIRES ARE A GOOD IDEA, BUT I DOUBT THEY WERE ACTUALLY TESTED TO BE SURE THAT THEY ARE SAFE AND EFFECTIVE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138567October 4, 2005
VISIBILITY
MY 2 YEAR OLD (AT THE TIME) PULLED ON THE SUNSCREEN OF OUR 2004 TOYOTA SIENNA MINIVAN AND BOTH OF THE PLASTIC CLIPS POPPED OFF OF THE WINDOW. THESE CLIPS ARE SMALL ENOUGH FOR THE TODDLER TO SWALLOW AND CHOKE ON. I HAVE ONLY BEEN ABLE TO FIND ONE CLIP TO HAVE THE WINDOW SCREEN REPAIRED (I WAS LUCKY ENOUGH TO PULL IT OUT OF HER MOUTH). OVER THE PAST MONTHS, I HAVE BEEN IN CONTACT WITH MANY TOYOTA DEALERSHIPS TO FIX THIS POTENTIAL HAZARD. THESE DEALERSHIPS HAVE BEEN TRYING TO HAVE TOYOTA DO SOMETHING, BUT IT DOESN'T SEEM TO BE HAPPENING. TOYOTA IS AWARE OF THIS FLAW AND EVEN HAS A TECH SERVICE BULLETIN ON IT. IRONICALLY CALLED - "WINDOW SHADE CLIPS FALLING OFF" (BO006-04) I HAVE FOUND OUT THAT THE DEALERSHIPS AT ONE TIME WERE ABLE TO ORDER THIS PART FOR ROUGHLY $3.00. NOW IT IS NOT AVAILABLE, BECAUSE OF THE DESIGN FLAW. TOYOTA IS TELLING THE CUSTOMERS WHO COMPLAIN THAT THE ENTIRE BACK VENT WINDOW MUST BE REPLACE. THE COST FOR THAT IS OVER $400.00 PER WINDOW. IN MY CASE THE HAVE AGREED TO SPLIT THE COST WITH ME. I AM AFRAID THAT THIS MAY HAPPEN TO ANOTHER CHILD AND MAY NOT BE A HAPPY ENDING. TOYOTA ADVERTISES THIS VEHICLE AS A SAFE MINIVAN FOR KIDS. IT MAY NOT BE AS SAFE AS THEY WOULD LIKE TO THINK. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138319October 1, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DELAYED ENGINE POWER WHILE TURNING, THEN SUDDEN SURGE OF POWER. DEALERSHIP RESPONSE IS: WORKING AS DESIGNED - DRIVE-BY-WIRE CAUSES THE DELAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137990September 28, 2005
TIRES:TREAD/BELT
2004 TOYOTA SIENNA XLE LTD AWD PURCHASED NEW WITH BRIDGESTONE B380 RFT 225/60R17 TIRES. TIRES WEAR OUT PREMATURELY. ESTIMATED MILEAGE BASED ON TREAD WEAR IS 30K MILES. WE HAD A FLAT TIRE AT 22,000 MILES. TO HAVE EVEN TREADS ON ALL TIRES THE DEALER RECOMMENDED TO REPLACE ALL 4 TIRES AT A COST OF $250/TIRE. THIS MEANS IS I HAVE TO SPEND $1000/YEAR JUST TO REPLACE TIRES!!!*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138021September 28, 2005
TIRES:TREAD/BELT
DUNLOP RUN FLAT TIRES MADE SPECIALLY FOR 2004 AND BEYOND TOYOTA SIENNA WEAR OUT IN LESS THAN 20,000 MILES FOR NUMEROUS CONSUMERS AFTER REGULAR ROTATIONS AND BALANCING. NUMEROUS REVIEWS ON WWW.TIRERACK.COM FROM CONSUMERS COMPLAINING ABOUT THE DUNLOP SP4000 DSST 225/60/17 TIRES WEARING OUT AFTER LESS THAN 20,000 MILES. I JUST HAD TO REPLACE MINE AT A TOTAL COST OF $1,300 - AND THERE ARE NO OTHER TIRES THAT WILL WORK ON THIS CAR SINCE THESE TIRES WERE MADE SPECIALLY FOR THIS CAR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137561September 26, 2005
TIRES
RUN FLAT TIRES ON MY 2004 XLE LIMITED AWD. NO SPARE TIRE, NO PLACE DESIGNED IN VEHICLE TO PUT A SPARE TIRE WITHOUT GIVING UP ABILITY TO FLATTEN SEATS, TIRES THAT WEAR OUT EVERY 18-20,000 MILES, COST $1200 TO REPLACE EVERY 18K MILES, AND UNSAFE TO DRIVE ON. TWO FLAT TIRES ON ONE TRIP FROM BRENTWOOD, CA TO LOS ANGELES (300 MILES). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138797September 23, 2005
STRUCTURE, SERVICE BRAKES, HYDRAULIC, AIR BAGS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
2004 TOYOTA SIENNA DEVELOPED PROBLEMS WITH THE BRAKE EQUIPMENT.***NO ANSWER REQUIRED*** *MR ON FOUR OCCASIONS, THE BRAKES HAD BEEN INSPECTED BY MECHANICS AND IN SOME CASES REINSTALLED. THE CONSUMER ALSO EXPERIENCED A GRINDING NOISE ON TWO DIFFERENT TRIPS. THE CONSUMER WAS INFORMED THAT THE GRINDING NOISE WAS COMING FROM THE REAR BRAKES AND DID NOT CONSTITUTE SERIOUS BRAKE PROBLEMS. THE CONSUMER TRIED TO USE THE HITCH MOUNT/BIKE RACK ONLY TO FIND THAT THE HITCH WOULD BOTTOM OUT WHILE ENTERING GAS STATIONS OR EXITING DRIVEWAYS. ALSO, AS AN ALTERNATIVE TO THE HITCH NOT OPERATING PROPERLY, THE CONSUMER ADDED REAR AIR BAGS ON THE SUSPENSION SYSTEM IN ORDER TO GIVE THE VEHICLE ADDITIONAL CLEARANCE AND THEY HAVE FAILED AND OR BLEW OUT ABOUT THREE TIMES. OTHER PROBLEMS: BATTERY FAILURE, REAR BUMPER CLIP NOT HOLDING THE BUMPER IN PLACE, INTERIOR TRIM PIECE ON SEAT DETACHING, GRAB HANDLE TRIM PIECE BREAKING, AND THE CONSUMER'S DAUGHTER'S HAND HAD GOTTEN STUCK IN THE AUTOMATIC DOOR THAT WAS NOT SUPPOSED TO CLOSE DUE TO RESISTANCE IN THE PATH. *SC
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10137000September 19, 2005
TIRES
PROBLEM IS WITH RUN FLAT TIRES ON NEW 2004 TOYOTA SIENNA MINI-VANS. OURS IS THE XLE LTD. AWD. TIRES WERE SUBSTANTIALLY WORN DOWN AT ONLY 15,000 MILES. TIRES ARE DUNLOP RUN FLAT P225/60R1798T M + S. NEW CAR DEALER REFUSED TO ADDRESS THE PROBLEM. TIRES ARE VERY EXPENSIVE AND HARD TO FIND. I SEE THERE ARE MANY COMPLAINTS ON THE INTERNET RE THESE TIRES ON THE NEW TOYOTA SIENNA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137025September 19, 2005
TIRES:TREAD/BELT
2004 TOYOTA SIENNA FLAT RUN TIRES HAVE PREMATURE TREAD WEAR UNDER NORMAL RIDING CONDITIONS, MY TIRES HAVE EXPOSED STEEL BELTS, TOYOTA NOR BRIDGESTONE WILL STAND BEHIND THEIR PRODUCT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138792September 16, 2005
TIRES
COMPLAINT REGARDING FACTORY INSTALLED BRIDGESTONE TIRES ON THE 2004 SIENNA MINIVAN.*MR THE CONSUMER NOTICED THE TIRES WERE STARTING TO SHOW WEAR AFTER 7,000 MILES. WHEN THE VEHICLE WAS TAKEN IN FOR AN OIL CHANGE, THE TIRES WERE ROTATED WHICH WAS SUPPOSE TO SOLVE THE PROBLEM, HOWEVER THE TIRES CONTINUED TO SHOW MORE WEAR. THE CONSUMER TOOK THE VEHICLE IN FOR A SECOND TIME FOR AN ALIGNMENT AND IT STILL DIDN'T RESOLVE THE PREMATURE TIRE WEAR. THE CONSUMERS WIFE COULD BARELY KEEP THE VEHICLE ON THE ROAD, AS IT WAS HYDROPLANING. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONSUMER WAS TOLD THE FRONT TIRES WERE NO GOOD AND THEY NEEDED TO BE REPLACED. THE REAR TIRES HAD EXCESSIVE WEAR AS WELL. THE CONSUMER WAS TOLD THE TIRES DID NOT HAVE A WARRANTY SINCE THE TIRES WERE MADE TO THE MANUFACTURERS SPECIFICATIONS AND THEY WERE NOT THE NORMAL TIRES THAT BRIDGESTONE SOLD FROM ITS DEALERS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137758September 15, 2005
SUSPENSION, TIRES
2004 TOYOTA SIENNA DEVELOPED PROBLEMS WITH THE TIRES. ***NO ANSWER REQUIRED***. *MR AT 12,000 MILES, THE TIRES STARTED TO MAKE A RUMBLING NOISE IN THE REAR OF THE VEHICLE. UPON INSPECTION OF THE VEHICLE, IT WAS DETERMINED THE TIRES WERE SHOWING SIGNS OF WEAR ON THE OUTSIDE AND THE INSIDE, 1/3 OF THE REAR TIRES WERE CUPPING SO BAD THAT THE TREAD WAS WORN OFF IN SEGMENTS ALL AROUND THE INSIDE EDGE, OVERALL THE TIRES WERE DOWN CLOSE TO THE TREAD MARKERS. THE FRONT OF THE VEHICLE WAS SLIGHTLY OUT OF ALIGNMENT AND WAS THE CAUSE OF ALL THE PROBLEMS. THE CONSUMER ALSO STATED THAT THE RUNFLAT TIRE HAD LOW AIR PRESSURE DUE TO THE WARNING LIGHT ILLUMINATING. WHEN THE VEHICLE WAS TAKEN TO THE DEALER, HE WAS TOLD THERE WAS A NAIL IN THE TIRE AND THE RUNFLAT TIRE WAS UN-REPAIRABLE, HOWEVER THE OWNERS MANUAL STATED THE TIRE WAS REPAIRABLE. THE VEHICLE DID NOT COME EQUIPPED WITH A SPARE TIRE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136210September 12, 2005
TIRES:TREAD/BELT
RUN FLAT TIRES ARE UNSAFE AND TREAD WEAR LIFE IS EXTREMELY SHORT. 2004 TOYOTA SIENNA XLE AWD LIMITED HAS OE DUNLOP SP SPORT 4000T DSST 'RUN FLAT' TIRES. CAR HAS 19,000 MILES AND ALL 4 TIRES ARE COMPLETELY BALD. CAR HAS BEEN MAINTAINED BY THE DEALER PER MANUFACTURERS INSTRUCTIONS. 'RUN-FLAT' CARS DO NOT HAVE SPARE TIRES, JACKS OR TIRE WELL FOR STORAGE, SO THERE IS NO WAY TO SWITCH TO REGULAR TIRES WITHOUT LOSING THE REAR CARGO SPACE. I CANNOT AFFORD TO LOSE THIS SPACE AS THIS IS WHY I PURCHASED THIS VEHICLE. NEW RUN FLAT TIRES WILL COST ME WELL OVER $1100 PER YEAR AT THIS TREAD WEAR RATE. THE COMBINATION OF THESE TIRES WITH THIS MINIVAN SEEMS TO BE A SERIOUS PROBLEM. IT POSES A HUGE EXPENSE TO REPLACE THESE TIRES REGULAR AND IS A SERIOUS SAFETY HAZARD TO A CLASS OF OWNERS WHO GENERALLY HAVE INFANTS OR YOUNG CHILDREN. NHTSA SHOULD ACT TO REQUIRE TOYOTA AND DUNLOP TO RESOLVE THIS ISSUE SATISFACTORILY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136278September 12, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
REFERRING TO OUR 2004 TOYOTA SIENNA PURCHASED IN AUG, 2004, THREE TIMES, WHEN USING THE CRUISE CONTROL AND ENGAGING THE "RESUME" FUNCTION, THE VEHICLE ACCELERATED AT FULL THROTTLE AND CONTINUED DOING SO PAST THE SET SPEED UNTIL STEPPING ON THE BRAKE TO DISENGAGE THE CRUISE CONTROL. THIS RESULTED IN THE SPEED INCREASING TO 5 TO 10 MILES OVER THE SET SPEED. THIS IS VERY DANGEROUS AND COULD RESULT IN A CRASH IF ANOTHER VEHICLE SUDDENLY PULLED OUT IN FRONT OF MY VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10136101September 10, 2005
TIRES, SUSPENSION:FRONT, TIRES:TREAD/BELT
RUN FLAT TIRES ARE UNSAFE. 2004 TOYOTA SIENNA XLE AWD HAS OE DUNLOP SP SPORT 4000T DSST 'RUN FLAT' TIRES. CAR HAS 19,500 MILES OF MODERATE DRIVING. DEALER REFUSED TO ROTATE AND PERFORM ALIGNMENT AT 19,000 MILES BECAUSE TIRES WERE TOO WORN. REFERRED TO DUNLOP WHO ELECTED TO DO NOTHING. NOW, AT 21,500 CORDS ARE VISIBLE ON INSIDE EDGES OF FRONT TIRES. A. THE ONLY AVAILABLE REPLACEMENTS (FROM TIRERACK.COM) ARE $845 PLUS MOUNTING AND BALANCING ($142). B. 'RUN-FLAT' CARS DO NOT HAVE SPARE TIRES, JACKS OR TIRE WELL FOR STORAGE, SO THERE IS NO PRACTICAL WAY TO SWITCH TO REGULAR TIRES. C. DEALER SAYS THAT TOYOTA WILL SELL A KIT THAT INCLUDES A MINI-SPARE. REQUIRES RECONFIGURING REAR OF VAN. RESULT MEANS THAT THERE IS NO MORE STORAGE WELL UNDER REAR SEATS. TOYOTA WILL NOT GIVE THE KIT TO AFFECTED OWNERS. THEY SELL IT FOR $1,300. D. A DECISION TO STAY WITH (AND REPLACE) THE 'RUN FLATS' MEANS AN OUT-OF-POCKET EXPENSE OF ~$1,000 EVERY YEAR. E. IF TOYOTA ABANDONS THE 'RUN FLAT' CONSUMER IS ABSOLUTELY VICTIMIZED. F. IF THE SUSPENSION IS A CULPRIT, IT IS A SERIOUS SAFETY HAZARD TO A CLASS OF OWNERS WHO GENERALLY HAVE INFANTS OR YOUNG CHILDREN. NHTSA SHOULD ACT TO REQUIRE TOYOTA TO ISSUE RECALL AND RETROFIT ALL AFFECTED SIENNAS WITH STANDARD TIRES AND THE COMPONENTS TO FIX FLATS!. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10130328September 9, 2005
LATCHES/LOCKS/LINKAGES
DT: CONTACT WAS CONCERNED ABOUT THE AUTOMATIC LOCKS ON NEW VEHICLES. WHEN STARTING THE VEHICLE AND IT STARTED TO MOVE, AND THE DOORS AUTOMATICALLY LOCKED. CONTACT WAS AFRAID HE WILL NOT BE ABLE TO UNLOCK THE DOOR IF THE OCCUPANT WAS UNCONSCIOUS OR IF VEHICLE WAS IN WATER OR A FIRE BROKE OUT. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135823September 8, 2005
TIRES
RUN FLAT TIRES ON A 2004 TOYOTA SIENNA XLE LIMITED AWD FAIL/WEAR PREMATURELY. NEED TO BE REPLACED AT 12,000 MILES. DEALER WILL NOT COMPENSATE FOR EXPENSE. ALSO, THE VEHICLE DOES NOT COME WITH A SPARE TIRE AND THIS FACT WAS NOT DISCLOSED AND IN FACT THE VEHICLE DE-CALING WAS MISLEADING. A DECAL ON THE PASSENGER SIDE DOOR PILLAR INDICTES WHERE THE SPARE IS LOACTED, BUT THERE IS NO SPARE ON THIS VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135521September 7, 2005
TIRES
DT: THE VEHICLE HAS RUN FLAT TIRES. THERE IS A LIGHT ON THE DASH BOARD THAT INFORMS THE CONSUMER WHEN THE TIRE PRESSURE IS LOW. THIS PARTICULAR DID NOT LIGHT UP AND ONE OF THE TIRES BLEW OUT ON THE INSIDE OF THE TIRE. THE VEHICLE IS NOT EQUIPPED WITH A SPARE. THE TIRE ITSELF IS NOT EASY TO REPLACE BECAUSE NOBODY CARRIES THESE TIRES. THE DEALER HAS THE VEHICLE EVEN THOUGH THESE TIRES CANNOT BE FILLED ONCE THEY ARE IN FLAT MODE. THIS OCCURRED ON SEPTEMBER 4, 2005. *AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10135242September 3, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
UPON HAVING THE 15,000 MILE MAINTENANCE DONE I WAS INFORMED THAT MY BRAKE DISC PADS NEEDED TO REPLACED AS THEY WERE DOWN TO 20%. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134957August 31, 2005
TIRES
WE PURCHASED A TOYOTA SIENNA MAY 2003(2004 MODEL), IT HAS 20,696 MILES AND THE FRONT TWO TIRES ARE COMPLETELY WORN ON THE OUTSIDE EDGE OF THE TIRE, THE STEEL IS EVEN SHOWING ON ONE OF THEM. THE TIRES ON THE SIENNA ARE THE BRIDGESTONE B380 P225/60 R17 98T THESE ARE RUN FLAT TIRES,WAS NOT AWARE OF UNTIL TODAY. I HAVE DONE ALL ROUTINE MAINTENANCE ON THE CAR. I HAVE SPOKEN TO THE DEALER, TOYOTA, AND BRIDGESTONE NO ONE SEEMS TO BE HELPING AND EXCEPTING RESPONSIBILITY. IT IS NOT RIGHT THAT I AM ONLY GETTING THAT LOW MILEAGE ON THESES TIRES AND THE FACT THAT IT COST SO MUCH TO REPLACE THEM. IF I WAS AWARE OF THIS AT THE TIME OF PURCHASE WOULD NOT HAVE BOUGHT IT, ONE REASON FOR BUYING IT WAS THE LONGEVITY AND LOW MAINTENANCE OF TOYOTAS. EVEN IF I DO NOT REPLACE THE TIRES WITH RUN FLAT TIRES THE CAR DOES NOT COME EQUIPPED WITH A SPARE, WHICH WOULD BE AN ADDITIONAL EXPENSE AND THEN THE SPARE WOULD SIT IN THE CARGO SPACE WHERE I WOULD NOT BE ABLE TO FOLD THE THIRD ROW SEAT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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