Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10145628December 19, 2005
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
OUR 2004 TOYOTA SIENNA XLE HAS A LOW TIRE PRESSURE INDICATOR THAT APPEARS TO NOT WORK. WE HAVE PERSONALLY LET ALL BUT 10 LBS OF AIR OUT OF ONE OF THE TIRES AND THE LIGHT STILL DOES NOT GO ON. REPEATED ATTEMPTS (3 AS OF THIS DATE) TO HAVE THE DEALER FIX THE PROBLEM HAVE RESULTED IN "OPINION" FROM THE DEALERSHIP AND NO SOLUTION. WE HAVE ASKED FOR THE SENSOR TO BE REPLACED, AND THE COMPUTER TO BE REPLACED TO NO AVAIL. WE ARE UNSURE THAT OUR VEHICLE IS PROVIDING THE LEVEL OF SAFETY THAT WE ASSUMED WHEN WE BOUGHT IT. THE LATEST STATEMENT FROM THE DEALER IS THAT THE CAR "...NEEDS TO BE DRIVEN AT LEAST 50 MILES IN THE LOW PRESSURE CONDITION FOR IT TO WORK PROPERLY". THIS DOES NOT MAKE SENSE TO US. ARE WE EXPECTED TO ENDANGER THE SAFETY, AND LIVES, OF OUR CHILDREN, BY DRIVING AROUND FOR UNREASONABLE DISTANCES IN AN UNSAFE CONDITION FOR THE VEHICLE'S "SAFETY" FEATURES TO WORK? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146402December 14, 2005
TIRES:TREAD/BELT
CONSUMER BRIDGESTONE TIRES SHOWED WEAR AT 7000 MILES. *TS THE CONSUMER CONTACT THREE BRIDGESTONE DEALER AND THEY INDICATED THAT THE LIABILITY SHOULD BE WITH TOYOTA MOTOR COMPANY. TOYOTA WAS CALLED AND THEY TO THE CONSUMER TO SEEK REIMBURSEMENT OR OTHER REMEDIES FROM BRIDGESTONE (BRIDGESTONE TURANZA EL42. ). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144710December 7, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION HESITATION AND LURCH FORWARD. DEALER SAYS THIS IS CHARACTERISTIC OF TRANSMISSION. ALSO, REAR AC NOT COLD - DEALER SAYS THIS IS NORMAL PERFORMANCE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144548December 6, 2005
TIRES:TREAD/BELT
PREMATURE WEAR (20,000 MILES) ON ALL 4 OEM TIRES. VEHICLE: 2004 TOYOTA SIENNA XLE AWD TIRES: BRIDGESTONE B380 RUN FLAT TIRES - 225/60R17. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144596December 6, 2005
TIRES
WENT IN FOR A ROUTINE OIL CHANGE AND TIRE ROTATION; AND I WAS CALLED BACK AND TOLD I NEEDED ALL FOUR TIRES REPLACED!!! WITH 24,000 MILES ON THE CAR I COULD NOT BELIEVE THAT I HAVE TO SPEND $600 A 1 1/2 LATER AFTER BUYING A NEW CAR!!! *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144316December 2, 2005
TIRES, TIRES:TREAD/BELT, TIRES:TEMPORARY/EMERGENCY SPARE TIRE
I LIVE IN VT. PURCHASED 2004 TOYOTA SIENNA AWD LE FROM COURTESY MOTORS FROM COURTESY TOYOTA, 267 FISHER RD, BERLIN, VT 05602. I WAS INFORMED THAT THE CAR WAS SOLD WITH RUNFLAT TIRES AND THAT I COULD NOT GET THE CAR WITH REGULAR TIRES. I AGREED. I WAS NOT TOLD THAT THESE RUNFLAT TIRES WOULD WEAR OUT IN 6,000 MILES. I WAS NOT TOLD THAT A TREAD PUNCTURE COULD NOT BE FIXED BY PLUGGING (WHICH A BURLINGTON, VT, TOYOTA DEALER LATER TOLD ME AFTER WE RAN OVER A BOLT (DLR SAID WE HAD TO BUY A NEW TIRE, OF COURSE) - HOWEVER, WHEN WE WENT TO A TIRE CO. THEY WERE ABLE TO FIX IT). I WAS NOT TOLD THAT RUNFLAT TIRES COST NEAR $300/EACH. IF I HAD BEEN TOLD THAT, I WOULD NEVER EVER HAVE BOUGHT THIS VEHICLE WITH RUNFLATS. I'M NOW TOLD BY TOYOTA DEALER THAT I CANNOT PUT REGULAR TIRES ON THE RUNFLAT RIMS. HOWEVER, I'M TOLD BY TIRE WAREHOUSE THAT THEY CAN PUT REGULAR TIRES ON THESE RIMS. MY COMPLAINT IS THAT TOYOTA AND THE DEALER DELIBERATELY MISLEAD ME INTO PURCHASING A CAR WITH RUNFLATS WHILE NEGLECTING TO INFORM ME OF INFO THAT WOULD HAVE RESULTED IN THE LOSS OF A SALE FOR THEM. IT IS RIDICULOUS THAT I'VE SPENT $30,000 ON A NEW CAR THAT HAS TIRES THAT, AT THE CURRENT 11K MILES, I AM TOLD BY SEVERAL TIRE SERVICE COMPANIES IN BURLINGTON, VT, ARE UNSAFE TO BE DRIVEN ON. I DO NOT HAVE $1200 TO REPLACE THESE TIRES. IT IS RIDICULOUS TO THINK ANY CONSUMER WOULD PAY SO MUCH FOR TIRES. I HAVE COMPLAINED TO TOYOTA CUST SVC TWICE. I WANT 4 NEW REPLACEMENT RIMS WITH 4 NEW TIRES ON THEM, OR THE $ TO BUY THEM. THERE ARE CLASS-ACTION SUITS IN MORE THAN ONE STATE RIGHT NOW, I BELIEVE. I WAS REFERRED TO THIS SITE BY WWW.CARSURVEY.ORG. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142680November 15, 2005
STRUCTURE:BODY:DOOR
2004 SIENNA POWER SLIDING DOOR PROBLEMS- SIDE POWER SLIDING DOORS NOT FUNCTIONING PROPERLY AT ALL TIMES. AT TIME THE DOOR WILL SHUT TO HALF WAY POINT AND STOP AND I WILL HAVE TO MANUALLY SHUT IT MYSELF. OR AT TIME THE DOOR WILL NOT SHUT WHEN ANY BUTTONS ARE PRESSED TO PUSH AND NEED TO BE SHUT MANUALLY. TOOK TO THE DEALER AND THEY SAID THEY COULD NOT DUPLICATE PROBLEM, BUT STATED THEY MADE A FEW ADJUSTMENTS. THEY WORKED FINE FOR 3 DAYS THEN PROBLEMS HAPPENED AGAIN TODAY! CONCERNED THAT THE DOOR WILL NOT FUNCTION PROPERLY AND OPEN WITH THE KIDS IN THE CAR WHILE DRIVING! IT IS DIFFICULT TO ASK THE SERVICE PERSON TO FIX A PROBLEM THAT IS NOT HAPPENING AT THE TIME WHEN I TAKE THE CAR IN! BUT, THEY SHOULD BE FAMILIAR WITH THIS PROBLEM AND ABLE TO FIX IT !! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142731November 15, 2005
TIRES
DT: CONTACT STATES: HE HAS PUT TWO NEW SETS OF TIRES ON HIS VEHICLE SINCE PURCHASING IT. THE ALIGNMENT ON THE VEHICLE HAS BEEN CHECKED. THE ORIGINAL TIRES ON THE VEHICLE HAD TO BE REPLACED AT 16,463 MILES. THE SECOND SET HAD TO BE REPLACED AT 15,337 MILES. THE TIRE DEALER TOLD HIM THE TREAD WAS WEARING OUT AND EXPERIENCING PREMATURE TIRE FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142788November 15, 2005
TIRES
1. RUN-FLAT TIRES GET FLAT SIGNIFICANTLY MORE OFTEN THAN REGULAR TIRES. 2. THE LOW PRESSURE LIGHT DOES NOT ALWAYS GO ON WHEN THE TIRE IS FLAT AND OFF WHEN THE TIRE IS NOT FLAT. 3. THE TIRES GET WORN OUT AFTER AROUND 12K HIGHWAY MILES AND ARE EXPENSIVE TO REPLACE. 4. MOST OF THE SHOPS DO NOT HAVE THE EQUIPMENT TO HANDLE THE TIRES. SPECIALIZED PLACES HAVE TO WAIT LONG TO ORDER THE TIRES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141601November 2, 2005
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
2004 TOYOTA SIENNA EQUIPPED WITH RUN FLAT TIRES. HAD TIRES PUT ON BY TOYOTA ON FRIDAY OCT. 28. SUNDAY OCT. 30 WHILE DRIVING ON HIGHWAY HAD A TIRE BLOWOUT CAUSING $2226.00 DAMAGE TO CAR. PRESSURE WARNING SYSTEM DID NOT WORK OR WAS NOT SET BY TOYOTA WHEN TIRES WERE MOUNTED ON FRIDAY. IF THE PRESSURE WARNING HAD BEEN WORKING WE WOULD HAVE KNOWN THERE WAS A PROBLEM WITH THE TIRE AND HAD IT FIXED. NOT KNOWING THERE WAS A PROBLEM WITH THE TIRE LED TO THE TIRE BLOWING OUT. HAD VAN TOWED BACK TO TOYOTA AND EXPLAINED WHAT HAD HAPPENED AND THEY BASICALLY TOLD US WE HAD RUN OVER SOMETHING AND THAT WE WERE GOING TO PAY FOR DAMAGE. TOYOTA WAS UNWILLING TO ACKNOWLEDGE ANY RESPONSIBILITY IN THIS MATTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141420November 1, 2005
TIRES:TREAD/BELT
MY WIFE AND I PURCHASED A 2004 TOYOTA SIENNA LIMITED AWD WITH DUNLOP RUNFLAT TIRES AS FACTORY EQUIPMENT. WE CURRENTLY HAVE 19,700 MILES ON THE VEHICLE AND HAVE BEEN ADVISED BY OUR DEALERSHIP THAT THE TIRES ARE WORN TO THE POINT THAT THEY ALL NEED TO BE REPLACED IMMEDIATELY. WE HAVE CONTACTED BOTH TOYOTA AND DUNLOP WITH NO ASSISTANCE FROM EITHER SOURCE TO DATE. IT IS A WELL KNOWN FACT, STATED ALL OVER THE INTERNET, THAT THERE ARE SERIOUS PROBLEMS WITH THESE TIRES YET FOR SOME REASON NEITHER TOYOTA OR DUNLOP ARE BEING HELD ACCOUNTABLE FOR THE FAULTY AND DANGEROUS TIRES ON THESE VEHICLES. APPARENTLY THEY ARE WAITING FOR PEOPLE TO BE INJURED OR KILLED BEFORE STEPPING FORWARD AND TAKING RESPONSIBILITY! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141213October 29, 2005
TIRES
OUR 2004 TOYOTA SIENNA HAS RUN-FLAT DUNLOP TIRES THAT ARE WEARING PREMATURELY AT AROUND 13000 MILES. THE PROBLEM IS THAT THE TOYOTA DEALERSHIP THAT SERVICES OUR CAR DOES NOT WANT TO ADMIT THAT THERE IS A PROBLEM WITH THESE TIRES. THIS HAS PROLONGED OUR REPLACEMENT OF THE TIRES WHICH HAS PUT OUR FAMILY AT RISK FOR PERSONAL INJURY SHOULD THE TIRES FAIL SUDDENLY. WE SHOULD HAVE REPLACED THE TIRES 1000 MILES AGO BUT DID NOT BECAUSE THE TOYOTA DEALERSHIP WOULD NOT TELL US THAT THEY NEEDED TO BE REPLACED AFTER 3 SERVICE VISITS FOR ISSUES RELATED TO THE TIRES(MOST LIKELY BECAUSE OF A FEAR THAT THEY WOULD HAVE TO PAY TO REPLACE THEM AT SUCH AN EARLY TIME). THIS IS A NATIONAL PROBLEM AND THESE TIRES NEED TO BE RECALLED BEFORE YOU START TO RECEIVE COMPLAINTS ASSOCIATED WITH PERSONAL INJURIES AND DEATHS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140904October 27, 2005
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
HAVE HAD THREE FLAT TIRES THAT HAD TO BE REPLACED ON MY 2002 SIENNA AWD VAN WITH 11000 MILES ON IT. THE TIRES ARE THE OEM BRIGESTONE RUN-FLAT TYPE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140925October 27, 2005
TIRES, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
TIRE PRESSURE MONITOR NOT FUNCTIONING PROPERLY- MULTIPLE TIMES CONCERNS OF BLOWOUT. PREMATURE/UNEVEN TIRE WEAR ON RUN FLAT TIRES. SELF MONITORING OF AIR PRESSURE AND REPLACEMENT OF TIRES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140955October 27, 2005
TIRES
I PURCHASED A 2004 TOYOTA SIENNA AWD XLE IN APRIL OF 2004 EQUIPPED WITH DUNLOP SP SPORT 4000 DSST RUN-FLAT TIRES. AFTER ONLY 8900 MILES ON THE VEHICLE I DISCOVERED I HAD A FLAT TIRE. I WAS TOLD BY TWO TIRE DEALERS THAT ALL FOUR TIRES NEED TO BE REPLACED DUE TO TREAD WEAR. AFTER DOING SOME RESEARCH, I DISCOVERED THIS IS A COMMON PROBLEM WITH THIS TIRE MODEL ON THE 2004 TOYOTA SIENNA AWD XLE. TOYOTA'S RESPONSE HAS BEEN THAT THE TIRES ARE WARRANTED THROUGH THE MANUFACTURER AND THAT I NEED TO CONTACT THE MANUFACTURER. THE LOCAL AUTHORIZED DUNLOP DEALER HAS OFFERED TO REPLACE THE TIRES AT $60/EA PLUS $15 INSTALLATION/EA. HOWEVER, I DON'T FEEL SAFE DRIVING ON THESE TIRES AFTER READING ALL THE INCIDENCES OF TIRE FAILURE. TOYOTA IS SUGGESTING AS AN OPTION THAT I CONVERT TO REGULAR/CONVENTIONAL TIRES, WHICH WOULD ALSO MEAN CONVERTING THE VEHICLE TO CARRY A SPARE AND LOSE THE SPACE FOR THE SEVENTH PASSENGER (THE VEHICLE IS CURRENTLY NOT SET UP TO CARRY A SPARE). I DON'T KNOW YET HOW MUCH THIS IS GOING TO COST ME OR IF TOYOTA WILL COVER ALL OR SOME OF THE COST. THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION SHOULD INVESTIGATE AND DETERMINE WHETHER THE DUNLOP SP SPORT 4000 DSST TIRES ARE SAFE OR WHETHER THEY SHOULD BE RECALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140614October 24, 2005
TIRES
DT: THE CONSUMER STATED THAT THE VEHICLE EXPERIENCED TWO FLAT TIRES. THE FIRST WAS ON APRIL 2005 WHILE TRAVELING AT A HIGH RATE OF SPEED. THE VEHICLE BECAME HARD TO MANEUVER, THE RIDE WAS DANGEROUSLY ROUGH, AND THE TIRE INDICATOR LIGHT CAME ON. THE FLAT WAS ON THE DRIVER'S SIDE FRONT TIRE. THE CONSUMER THEN REALIZED THAT THE VEHICLE DID NOT HAVE A SPARE TIRE. THREE WEEKS LATER SECOND TIRE HAD A FLAT. THIS OCCURRED AGAIN WHILE TRAVELING AT A HIGH RATE OF SPEED, TIRE INDICATOR LIGHT CAME ON BEFORE HAVING TROUBLE MANEUVERING THE VEHICLE. THIS TIME IT WAS THE PASSENGER'S SIDE FRONT TIRE. THE CONSUMER THEN TOOK THE VEHICLE TO A REPAIR SHOP WHICH DID NOT CARRY THE SIZE OF TIRES FOR HER VEHICLE. THE CONSUMER CONTACTED A TOYOTA DEALERSHIP THAT PROVIDED HER WITH A DUNLOP REGULAR TIRE THAT WAS THE RIGHT SIZE. THE CONSUMER HAD TO TAKE THE TIRE TO THE REPAIR SHOP FOR THEM TO REPLACE THE TIRE BECAUSE TOYOTA WOULD NOT BE LIABLE FOR THE CONTACT DRIVING THE VEHICLE WITH A REGULAR TIRE. THE CONSUMER WENT TO A TOYOTA REPAIR SHOP AND THEY SHOWED HER THE TIRES ON THE VEHICLE. THE TIRES NEEDED TO BE REPLACED BECAUSE THEY HAD WORE OUT UNEVENLY. THE TIRES WORE OUT SO BADLY THAT THEY WENT BALD. THE CONSUMER FELT UNSAFE WITH THIS VEHICLE. THE CONSUMER HAD BEEN SPEAKING WITH TOYOTA AND BRIDGESTONE AND HAS YET TO RECEIVE ANY HELP. ON AUGUST 2005, THE CONSUMER PUT ALL REGULAR TIRES ON THE VEHICLE AND FELT SAFER AND BELIEVED THE ODDS WERE LOWER FOR A HAVING A BLOW OUT ON THE FREEWAY. *AK UPDATED 11/29/2005. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140527October 23, 2005
STRUCTURE:BODY:DOOR
A DEFECT EXISTS WITH THE 2004 TOYOTA SIENNA MINI VAN, AUTOMATIC POWER SIDE DOOR. THIS POWER SIDE DOOR HAS STOPPED FUNCTIONING. THIS FAILURE OCCURRED SUDDENLY, WITHOUT WARNING. THE POWER SIDE DOOR BECAME JAMMED, THROUGH NO FAULT OF ME OR MY FAMILY, AND IS NO LONGER OPERABLE. IT WAS NECESSARY FOR ME TO DRIVE TO THE TOYOTA DEALERSHIP WITH THE POWER SIDE DOOR IN A PARTIALLY OPENED POSITION. THERE IS NOT A MANUAL OVERRIDE FOR THE AUTOMATIC POWER DOOR. I WAS INSTRUCTED BY THE DEALER REPAIR TECHNICIAN TO NOT USE THE POWER SIDE DOOR. I FEEL THIS IS A SERIOUS SAFETY CONCERN. IN THE EVENT THAT IT BECOMES NECESSARY TO USE THE DOOR IN AN EMERGENCY SITUATION, MY FAMILY MAY BECOME TRAPPED. I WAS OFFERED BY THE DEALER TO PAY HALF OF THE APPROXIMATELY $1600.00 REPAIR COST. I FEEL THAT THE POWER SIDE DOOR SHOULD NOT HAVE FAILED IN SUCH A SHORT PERIOD OF TIME IN WHICH I HAVE OWNED THE VEHICLE AND THAT THE REPAIR AND/OR REPLACEMENT SHOULD BE AT THE EXPENSE OF TOYOTA. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140446October 21, 2005
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
DT: THE CONTACT WAS NOT AWARE THAT VEHICLE HAD A FLAT TIRE, BUT NO SPARE TIRE. HE WAS NOT INFORMED BEFORE PURCHASING THE VEHICLE THAT THERE WAS NO SPARE TIRE. HE WAS TOLD HE HAD A DOUGHNUT FOR USE IN CASE OF A FLAT, BUT ONE WAS NOT INCLUDED. THE DEALER WAS UNABLE TO ANSWER QUESTIONS ABOUT THE TIRES. THE MANUFACTURER OF THE TIRES TOLD HIM THEY HAVE WRITTEN LETTERS TO CAR MANUFACTURERS TO TELL CONSUMERS THERE WAS NO SPARE TIRE. HE WANTED TO REPLACE THE DAMAGED TIRE ONLY, BUT THE VEHICLE MANUFACTURER TOLD HIM ALL THE TIRES HAVE TO TURN AT THE SAME RATE , AND THAT WAS WHY HE COULD NOT REPLACE ONLY ONE TIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140125October 18, 2005
TIRES:TREAD/BELT
DT: 2004 TOYOTA SIENNA. THE CONTACT STATED THE TIRES TREAD WORE AT A VERY LOW MILEAGE. THESE WERE THE ORIGINAL TIRES ON THE VEHICLE. THE TIRES HAVE NOT BEEN REPLACED AT THIS TIME. THERE IS APPROXIMATELY 21,050 MILES ON THIS VEHICLE. THESE ARE DUNLOP, SP4000T DSST. THE CONTACT NOTICED THE WEAR ON THE TIRE LAST WEEK, OCTOBER 11, 2005, WHEN THE TIRES WERE GETTING THEIR THIRD ROTATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139803October 15, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FROM THE DATE OF PURCHASE, THE SLIDING PASSENGER DOORS ON MY SIENNA DO NOT STAY OPEN WHEN THE NOSE OF MY VEHICLE IS POINTING DOWNHILL. THE DEALERSHIP SAYS THEY CAN NOT DUPLICATE THIS AND HAVE NEVER HEARD ANOTHER COMPLAINT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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