Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#11010499July 25, 2017
WHEELS
WE PURCHASED OUR SIENNA FEB 2015 FROM A DEALER. IN MAY 2016 WE WERE INFORMED OUR TIRES HAD WORN ON THE INSIDE AND THEY NEEDED TO BE REPLACED AND AN ALIGNMENT NEEDED TO BE DONE. WE DID BOTH AS RECOMMENDED. IN SEPTEMBER 2016 WE WERE TOLD THAT OUR TIRES WERE FEATHERING DUE TO AN ALIGNMENT ISSUE, SO AGAIN THE VAN AS ALIGNED. THE TIRES ARE BALANCED AND ROTATED PER THE RECOMMENDED TIME FRAME. I TOOK MY VAN IN JUNE 2017 TO THE DEALER TO HAVE AN OIL CHANGE DONE AND WAS INFORMED THAT I WILL NEED NEW TIRES SOON. THESE ARE MICHELIN TIRES WHICH ARE 60,000 TIRES. THEY CURRENTLY HAVE 25,859 MILES ON THEM. THE TIRES MEASURED 4/32, 5/32, 5/32, AND 5/32. I HAVE HAD ANOTHER ALIGNMENT DONE IN JUNE. WE ARE NOW LOOKING INTO ANOTHER SET OF TIRES SINCE WE WILL BE MOVING NEXT YEAR AND HAVE LITTLE ONES IN THE CAR TO KEEP SAFE. I HAVE READ SO MANY FORUMS THAT STATE THE EXACT SAME ISSUE WE ARE HAVING. THAT THE TOYOTA SIENNA EATS THROUGH TIRES. I WAS VERY UNHAPPY WITH THE DEALER SHIP WHEN I QUESTIONED THEM WHY THIS IS HAPPENING. I WAS BASICALLY TOLD I HIT POT HOLES AND HAVE THROWN THE ALIGNMENT OUT OF WHACK AND IS CAUSING THE ISSUES. SOMETHING NEEDS TO BE DONE TO FIX THIS! HAVING TO PURCHASE NEW TIRES WHEN THEY HAVEN'T EVEN GONE THROUGH HALF THE MILES THEY ARE SUPPOSED TO IS ABSOLUTELY RIDICULOUS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010212July 24, 2017
AIR BAGS
TAKATA RECALL THEY SENT ME A RECALL NOTICE ABOUT ONE YEAR AGO STATING NO SOLUTION YET, IN THE MEANTIME, DEATH MAY OCCUR IF PASSENGER SIDE AIRBAG DEPLOYS. SO FOR A YEAR NO ONE CAN SIT IN THE PASSENGER SEAT, ABOUT A WEEK AGO I FINALLY GET A NOTICE THAT THEY HAVE THE PARTS NOW. I CALL THEM AND THEY PUT ME ON A WAIT LIST THAT THE SAN JOSE STEVEN'S CREEK TOYOTA DEALER TELLS ME IS GOING TO BE 4 TO 6 WEEKS WAIT. SO FOR A YEAR, NO ONE CAN SIT ON THE PASSENGER SEAT OR FEAR OF DEATH IF THE AIRBAG DEPLOYS. NOW ITS 4 TO 6 MORE WEEKS LONGER. I HAVE 2 CHILDREN SEATS INSTALLED IN THE MIDDLE ROW AND THE BACK SEATS ARE FOLDED DOWN TO CARRY CARGO. WHERE IS MY WIFE SUPPOSED TO SIT IN THE MEANTIME?!? THIS IS A RIDICULOUSLY LONG TIME THAT I'M NOT ABLE TO USE MY PASSENGER SIDE SEAT. THIS IS CRIMINAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006406July 19, 2017
AIR BAGS, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBERS: 16V858000 (STRUCTURE:BODY:DOOR ) AND 16V340000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF THE TIME FOR REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATIONS IN JUNE AND DECEMBER OF 2016. THE DEALER (TOYOTA OF KATY, 21555 KATY FWY, KATY, TX 77450) STATED THAT THE PARTS WERE UNAVAILABLE AND ON BACKORDER. IT WAS UNKNOWN WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 08/17/17 *BF *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006243July 18, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE CONTACT CALLED THE DEALER (SOUTH AUSTIN TOYOTA, LOCATED AT 4800 S INTERSTATE HWY 35, FRONTAGE RD, AUSTIN, TX 78745) WHO STATED THAT THE REMEDY FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT HE WAS ON THE LIST WHEN THE PARTS BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006071July 18, 2017
AIR BAGS, SERVICE BRAKES, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE VEHICLE WAS TAKEN TO SUMMIT TOYOTA OF AKRON (1535 VERNON ODOM BLVD, AKRON, OH 44320) IN JULY OF 2016 WHO STATED THAT THEY WOULD HOLD THE VEHICLE AND PROVIDE A LOANER. THE REPAIR WOULD TAKE THREE MONTHS. IN JULY OF 2017, THE DEALER STATED THAT PARTS WERE AVAILABLE, BUT THE RECALL REPAIR COULD NOT BE PERFORMED BECAUSE THE BRAKES WERE RUSTED AND THE BATTERY FAILED. THE DEALER STATED THAT THE FAILURES OCCURRED DUE TO THE VEHICLE BEING LEFT PARKED OUTSIDE THE DEALER WITHOUT BEING MOVED FOR AN EXTENDED PERIOD OF TIME. THE DEALER REFUSED TO ASSIST WITH THE REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11006084July 18, 2017
AIR BAGS, STRUCTURE:BODY
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS) AND 16V858000 (STRUCTURE). THE PARTS FOR THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT STATED THAT WHEN THE FRONT PASSENGER AND DRIVER SIDE DOOR ARMRESTS WERE TOUCHED, THE AIR BAG WARNING INDICATOR WOULD ILLUMINATE AND THE SEAT BELT CHIME WOULD SOUND. THE CONTACT CALLED THE ADVANTAGE TOYOTA DEALER AND A REPAIR APPOINTMENT WAS SCHEDULED FOR 6/26/2017. THE VEHICLE WAS NOT REPAIRED DUE TO THE REMEDY NOT HAVING ALL THE NECESSARY PARTS AVAILABLE. THE CONTACT HAD NOT RECEIVED NOTIFICATION FOR ANOTHER REPAIR APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUES. THE APPROXIMATE FAILURE MILEAGE WAS 46,056. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005952July 17, 2017
UNKNOWN OR OTHER
NHTSA RECALL ID: 11V560 I UNDERSTAND THIS IS A RECALL FOR SOME SORT OF STICKER ON MY VEHICLE. MY TOYOTA DEALERSHIP SAID THEY WERE UNABLE TO GET THE STICKER AND I HAD TO CALL TOYOTA DIRECTLY. I JUST GOT OFF OF A 25 MINUTE PHONE CONVERSATION WITH TOYOTA AND THE RESULT WAS THEY DIDN'T KNOW WHY THE DEALERSHIP COULDN'T HANDLE IT AND THEY WOULD HAVE TO CONTACT THE DEALERSHIP. I ASKED THAT THE STICKER JUST BE SENT TO ME IF IT WAS JUST A STICKER AND I WAS UNABLE TO WAIT ON HOLD ANY LONGER. TOYOTA SAID THEY COULD NOT CONTINUE TO HELP ME UNLESS I STAYED ON HOLD WHILE THEY TALKED TO THE DEALERSHIP. I UNDERSTAND IT IS "JUST A STICKER" AS BOTH TOYOTA AND THE DEALERSHIP HAS INFORMED ME. HOWEVER, I WANT THE RECALL CLEARED FROM MY VEHICLE. I AM SEEKING ASSISTANCE IN GETTING THE STICKER SENT TO ME AS REQUIRED. SEEMS LIKE IT IS A SIMPLE TRANSACTION, BUT TOYOTA IS NOT MAKING IT SO. MY ADDRESS AND INFORMATION IS CORRECT WITH TOYOTA UNDER MY VIN. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005462July 15, 2017
AIR BAGS, UNKNOWN OR OTHER
TAKATA AIRBAGS ELECTRIC SIDE DOORS MULTIPLE OTHER RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005235July 14, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 55 MPH, THE PASSENGER SIDE SLIDING DOOR ERRONEOUSLY OPENED. THE VEHICLE WAS TAKEN TO THE TOYOTA DEALER OF DANVERS LOCATED IN DANVERS, MASSACHUSETTS BUT THE CAUSE OF THE FAILURE WAS NOT DETERMINED AND THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10985331July 13, 2017
STRUCTURE:BODY:DOOR
2011 TOYOTA SIENNA LE. CONSUMER WRITES IN REGARDS TO POWER SLIDING DOOR SAFETY RECALLS. *LD UPDATED 07/13/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005107July 13, 2017
STRUCTURE:BODY:DOOR, EQUIPMENT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 11V560000 (EQUIPMENT) AND 16V858000 (STRUCTURE). THE DEALER (GATEWAY TOYOTA, 395 NJ-37, TOMS RIVER, NJ 08753, (732) 240-2000) MADE NO MENTION AS TO WHEN THE REMEDY AND PARTS WOULD BE AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE SLIDING DOORS FAILED TO OPEN AND CLOSE PROPERLY. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND THE RECALLS TO DETERMINE WHEN THE DEALER WOULD BE ABLE TO PROVIDE A SOLUTION. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004968July 12, 2017
AIR BAGS, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE AIR BAGS SYSTEM AND THE DOOR ELECTRIC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11004650July 11, 2017
AIR BAGS, STRUCTURE:BODY, EQUIPMENT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 (AIR BAGS), 11V560000 (EQUIPMENT), AND 16V858000 (STRUCTURE). THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NATHAN TOYOTA OF DAVIE, FLORIDA WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE REMEDY WAS UNAVAILABLE ON SEVERAL OCCASIONS. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003975July 10, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE AT A STOP SIGN, THE CONTACT'S VEHICLE WAS REAR ENDED BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC (WILBANK'S BODY SHOP LOCATED AT 263 WILLINGHAM AVE, BALDWIN, GA 30511; (706) 778-2951). THE CONTACT SUSTAINED A HEAD INJURY THAT DID NOT REQUIRE MEDICAL ATTENTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 16V340000 AND 11V560000 (AIR BAGS, EQUIPMENT). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS CONTACTED AT 800-331-4331 AND STATED THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 1707060766. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11003580July 7, 2017
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DIFFERENTIAL COUPLING FAILED TO FUNCTION. COLONIAL TOYOTA DEALER (550 GEORGE WASHINGTON HWY, SMITHFIELD, RI 02917, (401) 723-0972) INDICATED THAT THE PART NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THE TOYOTA RAV4 VARIOUS YEAR MODELS HAD THE SAME PART; HOWEVER, THE CONTACT'S MODEL VEHICLE WAS NOT YET INCLUDED IN THE RECALL. THE CONTACT WAS UNCERTAIN IF THE VEHICLE WOULD BE REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 86,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003264July 6, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LOUIE TOYOTA (LOCATED ON 2401 N COLUMBIA ST MILLEDGEVILLE, GA 31061) AND WAS INFORMED THAT PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003286July 6, 2017
STRUCTURE:BODY
THE CABLE FOR THE DRIVERS SIDE SLIDING DOOR FRAYED AND SNAPPED, THE PASSENGER SIDE CABLE IS SHOWING SIGNS OF FRAY AS WELL. THE ELECTRONIC DOOR OPENING IS NOW INOPERABLE. BECAUSE OF THE WEIGHT OF THE DOOR IT IS DIFFICULT TO CLOSE AND IF PARKED ON A SLIGHT INCLINE THE DOOR CAN LOOK CLOSED BUT IN FACT IS NOT FULLY LATCHED AND CAN SLIDE OPEN WHEN YOU START MOVING. (THE CABLE SNAPPED WHEN PARKED AND THE ELECTRONIC OPENING FUNCTION WAS USED.) CURRENTLY WAITING FOR ESTIMATE FROM TOYOTA FOR THE REPAIR BUT WAS TOLD APPROXIMATELY $1200 AND MAY NOT BE PART OF THEIR ON GOING DOOR RECALL PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003074July 5, 2017
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 30 MPH, THE PASSENGER SIDE SLIDING DOOR OPENED INDEPENDENTLY AND WITHOUT WARNING. THE VEHICLE WAS TAKEN TO FALMOUTH TOYOTA (290 MACARTHUR BLVD, BOURNE, MA 02532) WHERE IT WAS DIAGNOSED THAT THE DOOR LATCHES FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ORIGINALLY STATED THAT THE FAILURE WAS DUE TO THE ISSUE DESCRIBED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE DEALER LATER STATED THAT THE FAILURE WAS DUE TO A SEPARATE ISSUE. THE MANUFACTURER WAS IN THE PROCESS OF SPEAKING TO THE DEALER. THE APPROXIMATE FAILURE MILEAGE WAS 146,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002567June 30, 2017
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH SLIDING DOORS ON THE VEHICLE FAILED TO OPEN AND CLOSE REMOTELY. ALSO, BOTH DOORS HAD TO BE CLOSED MANUALLY AND MADE AN ABNORMAL NOISE, AS IF THEY WERE STUCK. THE VEHICLE WAS TAKEN TO THE DEALER (LONGO TOYOTA, LOCATED ON 3534 PECK RD, EL MONTE, CA 91731), BUT WAS NOT REPAIRED DUE TO PART UNAVAILABILITY. THE DEALER INFORMED THE CONTACT TO WAIT FOR A SECOND RECALL NOTICE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V858000 (STRUCTURE). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE 77,658. UPDATED 08/22/17*LJ UPDATED 8/25/17*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002093June 29, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V340000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (AUBREY ALEXANDER TOYOTA LOCATED AT 1324 N SUSQUEHANNA TRAIL, SELINSGROVE, PA 17870; (570) 743-1171) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. ..UPDATED 08/23/17 *BF THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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