Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10161884July 8, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
AFTER PICKING UP OUR VEHICLE FROM NAPERVILLE TOYOTA SERVICE ON JUNE 20TH, 2006, WHERE IT WAS BROUGHT IN FOR AN OIL CHANGE AND CHECK-UP, IT WAS DISCOVERED THE REAR HATCH STRUTS HAD FAILED OVERNIGHT, SIMULTANEOUSLY, AND WITHOUT WARNING. THIS FAILURE CAUSED THE REAR DOOR TO OPEN AS USUAL BUT SUBSEQUENTLY SLAM DOWN ON THE VEHICLE OWNER WITH FULL FORCE ONTO THEIR HEAD. ALTHOUGH THE INJURY SUSTAINED WAS MINOR, THE REAR DOOR WAS UNABLE TO OPERATED AUTOMATICALLY AND HAD TO BE PHYSICALLY HELD OPEN TO LOAD OR UNLOAD ANY CARGO IN THE BACK. BOTH THE DEALERSHIP AND THE NATIONAL TOYOTA CONSUMER SERVICE HOTLINE WERE INFORMED OF THE SAFETY ISSUE. THE REPAIRS TO THE VEHICLE WERE QUOTED AT $430.00 BECAUSE THE WARRANTY WAS OVER BY ONLY 431 MILES. ( CASE # 200607080129). THERE WAS AN OFFER OF A 50 DOLLAR LABOR DISCOUNT UPON COMPLAINT. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10161674July 6, 2006
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2004 TOYOTA SIENNA, LEFT OUTSIDE IN LONG TERM PARKING FOR THREE WEEKS, DURING THAT TIME IT RAINED A LOT. UPON RETURN AND BACKING OUT OF PARKING SPOT, A POPPING SOUND WAS HEARD. SINCE THEN EVERY TIME THE BRAKE IS DEPRESSED A THUMPING NOISE CAN BE HEARD FROM THE TIRE. INSPECTION OF THE TIRE DIDN'T REVEAL ANYTHING STUCK IN THEM THAT WOULD CAUSE THE NOISE. AFTER BRINGING IT TO THE DEALER FOR SERVICING, THE TECHNICIAN EXPLAINED THAT RUST BUILD ON THE ROTOR ACTUALLY FUSED TO THE BRAKE PAD THUS CAUSING THE POPPING NOISE. THE THUMPING NOISE WHEN THE BRAKE IS APPLIED IS CAUSED BY THE BRAKE PAD RUBBING AGAINST THE RUST ON THE ROTOR. TOYOTA MOTOR CORP. HAS REFUSED AND SO HAS THE DEALER TO REPLACE THE ROTOR SINCE THEY SAY IT IS A WEAR AND TEAR ITEM AND HAS EXCEEDED THE WARRANTY PERIOD SO I WILL HAVE TO COME UP WITH THE MONEY TO REPLACE THEM. THERE SHOULD NOT BE THAT MUCH RUST ON ANY PART OF AN 04 SIENNA THAT IT WOULD FUSE TO ANOTHER PART OF THE VEHICLE. THIS IS A DEFECT AND SHOULD BE HANDLED BY THE MANUFACTURER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10162628July 5, 2006
TIRES
2004 TOYOTA SIENNA TIRES BLEW OUT. *KB ***NAR*** THE VEHICLE CAME EQUIPPED WITH RUN FLAT TIRES AND HAD SUFFERED 2 BLOWN OUT TIRES WITHIN THE LAST 6 MONTHS. THE VEHICLE DID NOT COME WITH A SPARE TIRE. THE CONSUMER FOUND IT WAS DIFFICULT TO OBTAIN A REPLACEMENT TIRE. THE CONSUMER WAS INFORMED THAT NEITHER BRIDGESTONE NOR TOYOTA CARRY SPARES FOR THAT TYPE OF TIRE. THE CONSUMER WAS ALSO TOLD THAT NO OTHER TIRE WAS TO BE USED AS A REPLACEMENT FOR A SINGLE TIRE TO CREATE A MIXED SET. (LAWYER ON BEHALF OF CLIENT) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10160689June 25, 2006
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
OUR 2004 TOYOTA SIENNA SUDDENLY STOPPED AND LOST POWER. FUEL STARTED LEAKING UNDERNEATH THE CAR. THE FIRE DEPARTMENT ARRIVED AND SAID A FUEL HOSE HAD COME UNDONE. I TOOK THE CAR TO SPRINGFIELD TOYOTA AND THEY SAID IT MIGHT BE RELATED TO A PREVIOUS RECALL ON FUEL TANK REPLACEMENT. THEY DID NOT KNOW IF A TSB WAS OUT ON THIS. A VERY UNSAFE POTENTIAL. TOYOTA REPLACE THE FUEL LINE AND REPLACED A CRACKED CLIP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159496June 9, 2006
STEERING
PROBLEM WITH STEERING SYSTEM IN 2004 TOYOTA SIENNA. NOISE IN STEERING. TOYOTA REPAIR SHOP INDICATED STEERING INTERMEDIATE NEEDS TO BE REPLACED BECAUSE IT WAS BAD. I BELIEVE STEERING SYSTEM IS A MANUFACTURING DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10159263June 7, 2006
SEAT BELTS:REAR/OTHER
OUR POOL IS TWO BLOCKS FROM OUR HOUSE AND WITH THE THIRD ROW SEATS FOLDED DOWN IN OUR TOYOTA SIENNA MINIVAN, WE OFTEN LET OUR CHILDREN (AGES 5 AND 7) SIT IN THE BACK TO RIDE HOME. WHEN LEAVING THE POOL ON MAY 29, THERE WAS AN ADULT FRIEND IN THE FRONT PASSENGER SEAT AND FOUR CHILDREN (AGES 5,5,7 AND 8) IN THE BACK. WHEN WE WERE ALMOST HOME, ONE CHILD SAID THAT THE 7 YEAR OLD WAS STUCK. THE ADULT PASSENGER TURNED AND SAW THAT THE SIDE SEAT BELTS FOR THE THIRD ROW WERE WRAPPED AROUND HIS NECK AND TIGHT. WHEN WE STOPPED THE VAN AND OPENED THE TAILGATE, WE DISCOVERED THAT HE HAD PULLED BOTH SIDES OUT FAR ENOUGH TO ACTIVATE THE RACHET MECHANISM, PUT THE BELTS FROM EACH SIDE AROUND HIS NECK AND TIGHTENED THEM TO A POINT HE COULD NOT GET THEM OFF. WHEN WE TRIED TO HELP, WE FOUND OUT WE COULD NOT GET HIM OUT. WITH THE RACHET MECHANISM ACTIVATED, THE BELTS HAVE TO GO ALL THE WAY BACK IN BEFORE THEY RELEASE AGAIN. SINCE HE HAD USED ONE FROM EACH SIDE THAT IS FASTENED AT BOTH ENDS, THIS COULD NOT BE DOWN WITHOUT STRANGLING THE CHILD. THE ONLY WAY WE COULD GET HIM OUT WAS TO GO IN THE HOUSE AND GET SCISSORS, THEN CUTTING THE SEAT BELT. LUCKILY WE WERE HOME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157739May 17, 2006
SUSPENSION
DT*: THE CONTACT STATED THE ORIGINAL TIRES FOR THE VEHICLE WERE BALD AT 17,000 MILES. THE DEALERSHIP REPLACED THE TIRES WITH ANOTHER BRAND; THOSE TIRES ARE NOW BALD AT 30,000 MILES AND NEED TO BE REPLACED. THERE HAS BEEN NO INSPECTION FOR THE PROBLEM WITH THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157617May 15, 2006
TIRES
MAJOR TIRE WEAR LIKE THE NUMEROUS OTHER COMPLAINTS. REPLACED WITHOUT WARRANTY AT 23K MILES. IS THERE A MINIMUM NUMBER OF COMPLAINTS NECESSARY FOR INVESTIGATION? THESE TIRES OR THE TOYOTA SIENNA HAVE A MAJOR PROBLEM! INVESTIGATE IT PLEASE BEFORE PEOPLE ARE INJURED LIKE THE FIRESTONE ISSUE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157257May 11, 2006
STRUCTURE:BODY:DOOR
5 YEAR OLD SON HAD WRIST BROKEN BY AUTOMATIC SLIDING DOOR IN MINIVAN. DOOR CLOSED ON HIS WRIST, FRACTURING BOTH ARM BONES. DOOR CLOSED ON HIS ARM AND DID NOT RE-OPEN IMMEDIATELY AS DOOR IS DESIGNED TO DO. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10157167May 10, 2006
ENGINE AND ENGINE COOLING:ENGINE, ELECTRICAL SYSTEM:IGNITION
DT*: THE CONTACT STATED A LOUD RATTLING NOISE WAS HEARD COMING FROM THE ENGINE COMPARTMENT OF THE VEHICLE EVERY TIME IT WAS STARTED. THERE WERE NO INDICATIONS OF ANY ADDITIONAL PROBLEMS. THE VEHICLE WAS TAKEN TO A SALES DEALER THREE TIMES, AND THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM. UPDATE ONH 06/05/2006. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10157081May 9, 2006
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR DECK LID ON MY 2004 SIENNA XLE LIMITED VAN HAS A REMOTE AUTOMATIC OPEN & CLOSE FEATURE. I USED THE AUTO OPEN AND WHILE PLACING ITEMS IN THE REAR STORAGE AREA, THE DECK LID CLOSED (UNDER POWER) WITHOUT COMMAND, STRIKING ME AND MY SON. THE AUTO-STOP FEATURE DIDN'T ENGAGE UNTIL I PUSHED VERY HARD AGAINST THE LID. AS SOON AS I LET GO, IT CAME DOWN AGAIN. THERE WERE NO PRIOR INCIDENTS OR ANY UNUSUAL BEHAVIOR TO INDICATE A PROBLEM WITH THE OPERATION OF THE DECK LID. THE LID HASN'T WORKED SINCE AND IT WON'T STAY OPEN WITHOUT SOMEONE HOLDING IT. A WEEK AFTER THE INCIDENT I FOUND A TOYOTA TECHNICAL SERVICE BULLETIN BO0003-04 THAT STATES "BACK DOOR STAYS FOR 2004 MODEL YEAR SIENNA VEHICLES HAVE BEEN REDESIGNED IN ORDER TO PROVIDE IMPROVED RESISTANCE TO SEAL DAMAGE AND PREVENT LEAKAGE." I CHECKED MY BACK DOOR STAYS (GAS OR HYDRAULIC FILLED STRUTS) AND THEY WERE BOTH LEAKING. I CHECKED THE INTERNET USER FORUM "SIENNACLUB.ORG" AND FOUND SEVERAL SIMILAR COMPLAINTS FROM SIENNA OWNERS IN THE U.S. AND CANADA. IN MY OPINION, THE UNCOMMANDED CLOSING OF A REAR DECK LID IN A MINI-VAN CONSTITUTES A SERIOUS SAFETY HAZARD. JUST A GUESS, MOST MINI-VAN OWNERS HAVE OR TRANSPORT CHILDREN. THERE IS NO WAY A CHILD COULD HAVE STOPPED AND REVERSED THE LID THAT CLOSED ON ME AND MY SON. THIS SHOULD BE A RECALL ISSUE, NOT A SERVICE BULLETIN THAT TOYOTA IS NOT REQUIRED TO DISCLOSE AND IN FACT, CAN CHARGE TO REPAIR. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156664May 2, 2006
TIRES:SIDEWALL
THE RUN-FLAT TIRE ON OUR TOYOTA SIENNA AWD WENT FLAT, REQUIRING A REPLACEMENT. UNFORTUNATELY, OUT OF ALL THE TIRE STORES, ONLY THE TOYOTA DEALER HAD A REPLACEMENT TIRE IN STOCK. EVERY OTHER PLACE REQUIRED A MINIMUM OF 5 DAYS TO GET THE TIRE. WE WERE OUT OF TOWN AT THE TIME. WHAT WAS INTERESTING, WAS THAT WHEN THEY REPLACED THE TIRE, THEY SAID THERE WAS A GASH IN THE SIDEWALL -- IT WASN'T ANYTHING THAT WAS DRIVEN OVER. WHAT I FOUND MORE INTERESTING WAS WHEN I TALKED TO MY BROTHER IN AL WHO HAS THE SAME TYPE OF VEHICLE, HE SAID THAT THEY HAD TO REPLACE A TIRE EARLIER IN THE YEAR, BECAUSE OF A RIP IN THE SIDEWALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10156317April 27, 2006
STEERING:ELECTRIC POWER ASSIST SYSTEM
DT*: THE CONTACT STATED THAT THE POWER STEERING FAILED EVERY 30,000 MILES. DURING FAILURE, THE STEERING BECAME VERY STIFF WHILE DRIVING AT 15 MPH, WHICH MADE THE VEHICLE DIFFICULT TO TURN. THIS OCCURRED ON 2 SEPARATE OCCASIONS. THE VEHICLE WAS TAKEN TO A PRIVATE REPAIR SHOP, WHERE THE MECHANIC DETERMINED THAT THE POWER STEERING SHAFT HAD LEAKED ALL OF THE STEERING FLUID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10155280April 13, 2006
TIRES
DT*: THE CONTACT STATED THE RUN FLAT TIRES ON THE VEHICLE WORE OUT AT 20,000 MILES. TIRES WERE ORDERED THROUGH A TIRE CENTER HOWEVER WHEN THE TIRES ARRIVED THE MECHANIC DID NOT HAVE THE SPECIAL EQUIPMENT NEEDED TO CHANGE THE TIRES. THE TIRES WERE REPLACED AT THE LOCAL DEALERSHIP WITH FOUR REGULAR SAME SIZE TIRES. THE VEHICLE IS AN ALL WHEEL DRIVE. THE RUN FLAT TIRES ARE CURRENTLY AT THE DEALERSHIP THEREFORE THE TIRE INFORMATION IS NOT AVAILABLE. THE TIRES ARE DUNLOP. THE TIRE SIZE IS P2560R17. *AK UPDATED 05/02/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154671April 6, 2006
STRUCTURE, STRUCTURE:BODY:DOOR
ON MARCH 19, 2006 WE FOUND THE REAR CARGO AREA OF OUR 2004 TOYOTA SIENNA FILLED WITH ABOUT AN INCH OF RAIN AND MILDEW BEGINNING TO GROW. AFTER INSPECTING OUR VEHICLE THE DEALER FOUND A POOR SEAL UNDER OUR DOOR AND THE REMEDY WAS CAULKING. AND ACCORDING TO THEM THERE WAS NO MOLD IN THE CARPET. SO I HAVE DECIDED TO HIRE A MILDEW SPECIALIST TO TEST MY VEHICLE. SINCE REPORTING MY SITUATION TO THEM (GOING ON 3 WEEKS) THEY HAVE STILL NOT CHANGED MY CARPET AND THEY ARE NOT PERMITTING US TO USE A LOANER SAYING IT IS NOT COVERED IN THE WARRANTY AND ITS STILL DRIVABLE. BUT I HAVE THREE CHILDREN UNDER THE AGE OF 10 AND I REFUSE TO DRIVE THEM AROUND IN A CARE THAT COULD HARM THEM. I DON'T KNOW HOW TO PROVE IT BUT I THINK THE REASON MY CHILDREN AND I GOT SICK 2 WEEKS PRIOR TO FINDING THE LEAK WAS DUE TO THE MILDEW GROWTH THAT WAS BEGINNING. I VISITED THE DOCTOR WITH DRY MOUTH, HEADACHES, DIZZINESS, VOMITING AND ETC. WITH NO DIAGNOSIS OR ANSWERS AVAILABLE FROM MY DOCTOR, I VISITED THE ER TWICE WITH PNEUMONIA AND SO ON. BUT SINCE WE DECIDED NOT TO USE OUR CAR UNTIL THEY FIX IT, MY CHILDREN AND I HAVE BEEN TEMPORARILY CURED. WE NEED TO HAVE BETTER WAYS OF GETTING EFFECTIVE OUTCOMES. THIS INVESTMENT HAS TOTALLY TURNED OUT FOR THE WORST. WHAT A WASTE OF $31,000. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154658April 5, 2006
TIRES
I HAVE 2004 TOYOTA SIENNA WITH DUNLOP RUNFLAT TIRES. AFTER 20,000 MILES I WAS TOLD THAT I NEED TO REPLACE THE TIRES. AT FIRST I WAS TOLD I DID NOT ROTATE THEM PROPERLY BUT AFTER INVESTIGATING THIS THERE ARE PAGES OF INFORMATION ONLINE DOCUMENTING THAT OTHER PEOPLE ARE HAVING PROBLEMS WITH THE TIRES WEARING OUT TO QUICKLY. WHEN CONTACTING THE DEALER THEY AGREE THAT THERE IS A PROBLEM AND DUNLOP AGREES THEY KNOW ABOUT THE ISSUE BUT NEITHER WANT TO TAKE 100 PERCENT OF THE RESPONSIBILITY FOR THESE INFERIOR TIRES. THE TIRES CAN ONLY BE REPLACED WITH DUNLOP OR BRIDGSTONE RUNFLATS. SINCE THERE ISN'T ROOM IN THE CAR TO STORE A SPARE WE DON'T EVEN HAVE AN OPTION OF REPLACING THE TIRE WITH A DIFFERENT BRAND THAT IS NOT A RUN FLAT. I WAS TOLD THAT THIS IS NOT A SAFETY ISSUE BUT ACCORDING TO THE INFORMATION ONLINE THERE HAVE BEEN ACCIDENTS BECAUSE OF EXCESSIVE WEAR TO EARLY AND I HAVE NOTICED A COUPLE OF LAW SUITS ALREADY PLACED. THESE TIRES COST 250.00 PER TIRE WITH THE ADDITIONAL COST OF MOUNTING, BALANCING AND ALIGNMENT FOR A GRAND TOTAL OF $1200.00.. DUNLOP AGREED TO PAY %50 OF THE FEE WHICH STILL WILL COST ME $611.00 OR TOYOTA WILL PAY %500.00 AS A GOOD FAITH CREDIT WHICH STILL LEAVES ME WITH A BILL OF $700.00. THIS IS STILL A LOT OF MONEY ESPECIALLY SINCE THEY HAVE DONE NOTHING TO CORRECT THE PROBLEM WITH THESE TIRES AND THE NEW ONES WILL PROBABLY HAVE TO BE REPLACED IN 20,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10154402April 3, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED INTERMITTENTLY WHILE APPLYING BRAKE PRESSURE, THE PEDAL WILL GO TO THE FLOOR. IN ADDITION, THE VEHICLE ACCELERATED WITHOUT WARNING CAUSING AN ACCIDENT. ONE PERSON SUSTAINED MINOR INJURIES AND THERE WAS A CRASH AND PROPERTY DAMAGE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE PROBLEM COULD NOT BE DUPLICATED AND THE CONTACT WAS INFORMED THAT THE VEHICLE IS FUNCTIONING NORMALLY.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10154468April 3, 2006
ELECTRICAL SYSTEM
BATTERY SAVER FEATURE DISCUSSED IN OWNER'S MANUAL FOR 2004 SIENNA DOES NOT WORK. SLIDING DOOR INADVERTENTLY LEFT OPEN FOR 3 HOURS WHILE VISITING COUNTRY FRIENDS. BATTERY DRAINED TO POINT ENGINE WOULD NOT TURN OVER. HAD TO CONNECT BATTERY CHARGER IN COLD RAIN TO CRANK. OWNERS CAMPING OUT WITH THIS VEHICLE MAY FIND THEMSELVES STRANDED AND COULD POSSIBLY RESULT IN LOSS OF LIFE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10153514March 23, 2006
VISIBILITY:WINDSHIELD WIPER/WASHER
DT*: THE CONTACT STATED IN A HEAVY RAIN, THE WINDSHIELD WIPERS DISLODGED AND LOCKED UP. THE DEALERSHIP DETERMINED THIS WAS A SAFETY FEATURE, WHEN THERE IS TOO MUCH PRESSURE ON THE WIPERS, THE MOTOR LOCKS UP TO PREVENT THE MOTOR FROM OVERHEATING. THE DEALERSHIP RESET THE WIPERS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10152542March 13, 2006
TIRES, TIRES:TREAD/BELT
I OWN A 2004 TOYOTA SIENNA LE AWD. I WAS ALWAYS UNDER THE ASSUMPTION THAT I WAS DRIVING A "SAFE CAR". HOWEVER, I FOUND OUT THAT THE TIRES THEY USE ON THIS MODEL ARE FAR FROM BEING SAFE. I HAVE 37000 MILES ON MY VEHICLE, HAVE DONE SERVICES AS WELL AS OIL CHANGES AND NOT ONCE HAS ANYONE EVER SAID ANYTHING ABOUT THE TIRES NEEDING TO BE CHANGED. I EVEN ASKED TOYOTA AND THEY TOLD ME THAT I WAS GOOD TO GO AND THEY WOULD LAST A LONG TIME. IT MAKES ME ANGRY THAT I HAVE BEEN DRIVING A VEHICLE WITH TIRES THAT HAVE SO MANY PROBLEMS. BRIDGESTONE B380. RUN FLAT TIRES. BUT NOT ONLY WAS I NEVER TOLD ABOUT THIS PROBLEM, THEY HAVE TOLD ME THAT THEY CAN NOT PUT REGULAR TIRES ON THE CAR WITHOUT CHANGING RIMS. I THINK TOYOTA IS COVERING UP AND IT IS UPSETTING TO ME TO READ SO MANY ACCOUNTS OF PROBLEMS WITH THIS PARTICULAR TIRE. LUCKILY FOR ME, I WAS ALERTED AND I CHECKED MY TIRES WHICH HAS LED ME TO PUT NEW TIRES ON THE VAN. THEY ARE STILL THE SAME TIRES AS CAME WITH THE VAN BECAUSE OF WHAT I WAS TOLD. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS HURT BECAUSE OF THIS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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