Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10173463November 14, 2006
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC)
DT*: THE CONTACT STATED WHILE TRAVELING 35 MPH ON A DRY STRAIGHT ROAD, THE REAR WHEELS LOCKED UP AND THE SLIP INDICATOR LIGHT AND ALARM CAME ON. THE LIGHT WENT OFF, AND THE SAME THING OCCURRED A SECOND TIME. THE DEALERSHIP PUT THE VEHICLE ON THE COMPUTER, BUT WAS UNABLE TO DETERMINE THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172701November 6, 2006
ELECTRICAL SYSTEM
THE OWNERS MANUAL OF MY 2004 TOYOTA SIENNA INDICATES THAT THERE IS A SAFETY FEATURE THAT TURNS OFF THE LIGHTS AFTER A PERIOD OF TIME, IF THE DOOR IS LEFT OPEN. HOWEVER, IT DOESN'T WORK CORRECTLY, AND MY BATTERY HAS BEEN DRAINED NUMEROUS TIMES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171912October 26, 2006
STRUCTURE:BODY:DOOR
THE POWER SLIDING DOOR DOES NOT STAY OPEN WHEN ON A DOWNHILL SLOPE - THE DOOR OPENS FULLY THEN CLOSES IMMEDIATELY. THE DEALER HAS TRIED TO FIX IT THREE TIMES WITHOUT SUCCESS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171626October 23, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
1. OPENED REAR DOOR ON 2004 TOYOTA SIENNA. 2. THE HYDRAULIC STRUTS FAILED AND DOOR FELL ON MY HEAD. NO SEVERE INJURY. 3. AT THIS POINT, I'M LOOKING TO REPLACE THE STRUTS BUT THE COST IS ABOUT $450. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10171037October 17, 2006
TIRES:TREAD/BELT
RUN FLAT TIRES ON MY 2004 SIENNA AWD SHOW EXCESSIVE, UNEVEN WEAR ON OUTER TREADS AS COMPARED TO INNER TREADS ON FRONT TIRES. TOYOTA HAS A CUSTOMER SERVICE PROGRAM TO REPLACE RUN FLAT TIRES WITH UNEVEN WEAR ON AWD MODELS BUT THE PROGRAM IS TOO RESTRICTIVE. MY VEHICLE SHOWED THIS WEAR AFTER 20000 MILES BUT TOYOTA SAYS I HAVE NOT MAINTAINED THE TIRES PROPERLY. I HAVE NEVER HAD THIS PROBLEM WITH SO FEW MILES ON A VEHICLE'S TIRES BEFORE AND I HAVE OWNED A LOT OF NEW CARS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170914October 16, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ENGINE AND ENGINE COOLING:ENGINE
THE AUTOMATIC SLIDING DOOR ON MY 2004 SIENNA HAS BEEN A PROBLEM SINCE WE PURCHASED THE VEHICLE. AT TIMES, WE CAN'T OPEN THE DOOR FROM THE OUTSIDE AND OTHER TIMES, WE CAN. ALSO, WE RECENTLY CLOSED THE DOOR WITH THE AUTOMATIC BUTTON AND FOR NO APPARENT REASON, THE CABLE BROKE SO THAT WE NOW HAVE TO OPEN AND CLOSE THE DOOR MANUALLY. ALSO, WE HAVE HAD ISSUES WITH THE ACCELERATION OF THE VEHICLE IF WE ARE GOING FROM A STOP POSITION OR A SLOW MOVING (LESS THAN 10 KM/H) POSITION. THE VAN SEEMS TO SLOW DOWN BEFORE SHIFTING INTO GEAR. THIS IS A SERIOUS PROBLEM WHEN DRIVING ESPECIALLY WITH CHILDREN IN THE VEHICLE. MY WARRANTY HAS EXPIRED AND I'M LOOKING AT HAVING TO PAY FOR THIS ON MY OWN. I AM DISSATISFIED WITH TOYOTA, I HAVE HAD THIS VEHICLE FOR ONLY 2 YEARS AND I HAVE HAD THREE RECALLS ALREADY. THIS IS MY 2ND TOYOTA PRODUCT AND MY LAST. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170964October 16, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR HATCH STRUTS FAILED ON 2004 TOYOTA SIENNA, CAUSING REAR HATCH TO SLAM SHUT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170706October 12, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
STRUTS ON TAILGATE FAILED TO KEEP DOOR OPEN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170436October 10, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE LIFTGATE "SLIPPED", FAILED AND CAME DOWN ON THE OWNER. BECAUSE IT WAS SET FOR AUTO CLOSURE, IT CAME DOWN WITH A MECHANICAL FORCE BEHIND IT. I HAD TO DISABLE THE AUTO CLOSURE BECAUSE OF THIS AND THEN IT JUST CAME CRASHING DOWN BY GRAVITY. IT WOULD START TO SLIP SLOWLY SO YOU DIDN'T KNOW IT WAS HAPPENING, THEN PAST A CERTAIN POINT, JUST CAME FLYING DOWN. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10169874October 3, 2006
STRUCTURE:BODY:DOOR
MY 4 YEAR OLD DAUGHTER HAD HER HAND CAUGHT AND HELD IN THE TRAILING EDGE (REAR EDGE) OF THE POWER SLIDING DOOR ON OUR 2004 TOYOTA SIENNA LX WE REVERSED THE DOOR AS SOON AS POSSIBLE, BUT SHE WAS HELD FOR ABOUT 10 SECONDS WITH THE DOOR TOTALLY CLOSED OVER HER MID PALM. THIS LED TO A CUT OVER THE PALM, BUT SHE IS NOW USING THE HAND NORMALLY. I DO NOT THINK THERE IS ANY LONG TERM DAMAGE. I AM A HAND SURGEON BY PROFESSION AND AM CONCERNED THAT THE DOOR HAS NO SENSORS FOR REVERSAL WHEN CLOSING AGAINST RESISTANCE, OTHER THAN SOME SENSORS ON THE FRONT EDGE OF THE DOOR IN THE MOLDING. IN MY OPINION, SERIOUS INJURY COULD OCCUR TO ANY LIMB THAT GETS CAUGHT IN THE TRAILING EDGE SINCE THERE IS NOTHING TO SENSE OR PREVENT THE DOOR CLOSING ON A LIMB. I WOULD HOPE SOME SORT OF SENSOR COULD BE PLACED AT THE MOTOR LEVEL SIMILAR TO THE ANTI PINCH MECHANISM OF POWER WINDOWS. I DESCRIBED THE PROBLEM TO TOYOTA AND THEIR RESPONSE WAS LESS THAN ENCOURAGING OR HELPFUL. THE DOOR IS FUNCTIONING NORMALLY AND THIS IS JUST HOW THE DESIGN WORKS. THE DESIGN NEEDS HELP IMO. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10169792October 2, 2006
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
DT*: THE CONTACT STATED WHILE DRIVING OUT OF A DRIVEWAY AT 5 MPH, THE VEHICLE STALLED WHEN ACCELERATION WAS ATTEMPTED. THE ENGINE WARNING SIGNAL ILLUMINATED. THE PROBLEM HAD REOCCURED FREQUENTLY AT ANY SPEED. THE DEALERSHIP WAS NOT ABLE TO DUPLICATE THE DEFECT IN NINE TIMES THE VEHICLE HAD BEEN TAKEN TO CORRECT THE PROBLEM. THE CONTACT DECIDED TO OBTAIN A SECOND OPINION FROM AN INDEPENDENT CERTIFIED MECHANIC WHO OBSERVED THE COIL IGNITION ASSISTANCE BURNED OUT AND THE FIFTH CYLINDER WAS MISFIRING. THE SECOND OPINION WAS RATIFIED BY ANOTHER DEALERSHIP. THE CONTACT EXPRESSED THE DEALERSHIP DELAYED THE REQUIRED REPAIRS UNTIL THE VEHICLE REMAINING WARRANTY WERE EXHAUSTED. THE DEALERSHIP WAS NOW READY TO MAKE THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169481September 28, 2006
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
THE LIFT GATE OF THE BACK OF MY TOYOTA SIENNA 2004 FELL PREMATURELY WHILE I WAS LOADING IN THE REAR TRUNK. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10169281September 25, 2006
TIRES
A NAIL PUNCTURED THE PASSENGER FRONT RUN-FLAT TIRE ON OUR 2004 TOYOTA SIENNA AWD. TIRE PRESSURE SENSOR DID NOT ILLUMINATE. TIRE THEN UNKNOWINGLY DRIVEN ROUGHLY 100 MILES AND SUBSEQUENTLY HAD TO BE REPLACED DUE TO UNEVEN WEAR. VEHICLE WAS LESS THAN ONE YEAR OLD. DEALERSHIP REFUSED TO COVER ANY DAMAGES, IN FACT, NO SUPPORT FROM TOYOTA WHATSOEVER. TIRES LASTED APPROXIMATELY 20,000 MILES BEFORE ALL FOUR HAD TO BE REPLACED. AGAIN, NO DEALER SUPPORT. PURCHASED IN OCT 04 FROM REINHARDT MOTORS (MONTGOMERY, AL), WITH CONTINUED LACK OF SUPPORT FROM RICH HENDRICK TOYOTA (FAYETTEVILLE, NC). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169013September 22, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAD A PROBLEM WITH THE HATCH DOOR ON MY 2004 TOYOTA SIENNA CLOSING WITHOUT WARNING AND CONTINUING TO CLOSE WHEN IT CAME IN CONTACT WITH MY BACK. I WROTE TO MY DEALER (SLOANE TOYOTA IN GLENSIDE, PA) ABOUT THE PROBLEM IN MARCH 2005 (I HAVE COPIED THE TEXT OF THAT MESSAGE AT THE BOTTOM OF THIS COMPLAINT), AND THEY TOLD ME TO TAKE IT IN TO HAVE IT CHECKED OUT. I TOOK IT TO A LOCAL DEALER (PERUZZI TOYOTA IN HATFIELD) AND THEY "FIXED" IT, BY REPLACING A SWITCH, I BELIEVE. I ASKED IF THIS WAS A KNOWN DEFECT AND THEY TOLD ME NO. I RECENTLY SAW AN ARTICLE IN THE PHILADELPHIA INQUIRER THAT IDENTIFIED THIS AS AN ISSUE THAT HAS INJURED SOME PEOPLE. I BELIEVE THAT THIS IS A THREAT TO CAUSE SERIOUS, POTENTIALLY, FATAL INJURY. TEXT OF MESSAGE FROM MARCH 2005: TO SLOANE TOYOTA SENT VIA E-MAIL ON MARCH 22, 2005 I BOUGHT A 2004 SIENNA FROM MICHAEL LISS AT SLOANE IN MAY 2004. I RECENTLY HAD A PROBLEM OCCUR WITH THE REAR HATCH DOOR CLOSING WITHOUT BEING PROMPTED AND WITHOUT AUDIBLE WARNING. IT CAME DOWN ON MY BACK AND COULD HAVE SERIOUSLY INJURED ME. IT DID NOT GO BACK UP WHEN IT CAME IN CONTACT WITH MY BODY, BUT RATHER CONTINUED TO SHUT. WE HAVE SCHEDULED SERVICE WITH LOCAL TOYOTA DEALER, BUT I WANTED TO NOTIFY TOYOTA OF THIS ISSUE. I COULD NOT FIND A WAY TO SUBMIT AN E-MAIL NOTE TO TOYOTA CORP., SO I'M SENDING ONE TO YOU. IS THIS A KNOWN DEFECT WITH THE 2004 SIENNA? HAS THEIR BEEN A RECALL NOTICE ISSUED? THIS DEFECT COULD CAUSE PERMANENT INJURY (OR DEATH TO A YOUNG CHILD). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10168683September 19, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
DT*: THE CONTACT STATED THE HYDRAULICS THAT HELD THE HATCH OPEN FAILED AND CAUSED THE HATCH TO FALL. THE DEALERSHIP REPLACED THE HYDRAULIC ASSEMBLY.*AK UPDATED 1/25/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167807September 11, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE PASSENGER SIDE POWER SLIDING DOOR LOCKED AND WOULD NOT OPEN. THERE WERE SIX WAYS TO OPEN AND CLOSE THE SLIDING DOORS AND NONE OF THEM WORKED. A COUPLE OF DAYS LATER THE DOOR WOULD OPEN. THIS PROBLEM OCCURRED INTERMITTENTLY. THE DOOR CLOSED ON ITS OWN WHILE ATTEMPTING TO GET THE CHILDREN INTO THEIR CHILD SAFETY SEATS. THE ONLY WAY TO KEEP THE DOOR FROM CLOSING WAS TO PUSH ON IT MANUALLY. THE DEALERSHIP COULD NOT DUPLICATE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167890September 11, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DRIVER DOOR HINGE IS DEFECTIVE. THIS IS A KNOW DEFECT IN THE FIRST MODEL YEAR 2004 TOYOTA SIENNA. OUR DEALER SAID THIS IS A COMMON PROBLEM AND THE ONLY REPAIR IS TO REPLACE THE DOOR AT OUR EXPENSE (~$1,000). WE ARE VERY CONCERNED THAT THIS DEFECT WILL CONTINUE TO GET WORSE AND CAUSE THE DOOR TO EITHER NOT OPEN OR TO SEPARATE FROM THE VEHICLE IN AN ACCIDENT. WE FEEL THAT THIS KNOW DEFECT COULD BE REPAIRED AT TOYOTA'S EXPENSE AND NOT THE CUSTOMER'S EXPENSE. WE ARE TALKING ABOUT A 2 YEAR OLD VEHICLE AND IT IS UNREASONABLE TO EXPECT SUCH A COSTLY REPAIR AS A "OWNER MAINTENANCE". WE WOULD LIKE TO KNOW WHAT INFORMATION IS AVAILABLE ABOUT THIS DEFECT AND HOW WE CAN ENCOURAGE TOYOTA TO TAKE RESPONSIBILITY FOR THIS DEFECT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167549September 7, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
DT*: THE CONTACT STATED THE VEHICLE HESITATED WHILE PULLING OUT OF A PARKING LOT WITH THE ACCELERATOR DEPRESSED. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE TRANSMISSION CONTROL DID NOT OPERATE CORRECTLY. THE CONSUMER STATED THERE IS A 2-3 SECOND DELAY IN ACCELERATION. WHEN THE TRANSMISSION DOES ACTIVATE, IT SEEMS TO SEARCH FOR A GEAR AND WHEN A GEAR S FOUND IT IS USUALLY A LOW GEAR WHICH CAUSES THE VEHICLE TO LURCH INTO TRAFFIC. UPDATED 10/04/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167392September 5, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
DT*: THE CONTACT STATED THE BUTTON ON THE KEY TO OPEN THE HATCH WAS DEPRESSED AND THE HATCH WENT UP, THEN IMMEDIATELY WENT DOWN AND WOULD NOT STAY OPEN. TO ENSURE THE HATCH WOULD STAY OPEN, THE CONTACT HAD TO HOLD IT UP. THE DEALERSHIP DETERMINED THE SHOCKS WERE DEFECTIVE AND THE SHOCKS WERE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10167306September 4, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR LIFT GATE OF 2004 TOYOTA SIENNA VAN UPON REACHING FULL OPEN POSITION USING THE AUTOMATIC OPENER WILL REVERSE ITSELF AND CLOSE. THIS EVENT OCCURS WHEN THE OUTSIDE TEMPERATURE IS BELOW 50 DEG F. THE LATEST EVENT WAS 8/29/06 THIS EVENT HAS OCCURRED NUMEROUS TIMES IN THE PAST YEAR. THE DEALER COULD NOT DUPLICATE THE PROBLEM IN THE SHOP. THERE HAVE BEEN NO INJURIES INVOLVED, BUT THE LIFTGATE HAS HIT ME ON THE BACK OF THE HEAD SEVERAL TIMES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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