Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10178873January 16, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I OWN A 2004 TOYOTA SIENNA, PURCHASED NEW, FROM THE PALMER'S AIRPORT TOYOTA IN MOBILE, AL. IN LATE 05, THE BACK HATCH LIFT STRUTS STARTED FAILING. FIRST IT OPENED SLUGGISHLY, AND PROCEEDED TO SHUT SPONTANEOUSLY. THESE FOLLOWING ARE THE 5 INCIDENTS OCCURRING BETWEEN DEC. 05 - JAN. 07: HATCH CAME DOWN ON HUSBAND'S HEAD; HATCH COMPLETELY CLOSED ON MY 9 YEAR OLD SON'S HAND; HATCH STRUCK ME IN THE BACK OF HEAD AND NECK; CAME DOWN ON MY FATHER'S HEAD; AND STRUCK MY BROTHER ACROSS BROW. MY HUSBAND HAS NOTIFIED THE DEALERSHIP OF THE PROBLEM. HUSBAND FILED REPORT WITH TOYOTA US HQ. HOWEVER, WE DON'T FEEL TOYOTA HAS TAKEN THIS SERIOUSLY. WE FOLLOWED UP W/TOYOTA ON GETTING THE PARTS REPLACED AS THEY HAVE DECIDED THIS ISN'T "IMPORTANT" ENOUGH TO ISSUE A RECALL. (WE RESEARCHED MANY SIMILAR CASES ON THE INTERNET). WE WERE TOLD THESE PARTS WERE SO "NEW" NO ONE WOULD HAVE THEM BUT TOYOTA. THE COST WILL BE $400+ FOR PARTS. AS A FAMILY WITH AN AUTISTIC CHILD, WE ARE FORCED TO TAKE MONEY DESIGNATED FOR HIS NECESSARY MEDICAL BILLS TO PAY FOR THIS REPAIR TO PREVENT SERIOUS INJURY! THE LIFTS FAILURE HAS MADE IT DIFFICULT FOR ANYONE TO OPEN. THE DOOR IS UNPREDICTABLE, SO AS A PRECAUTION, I HAVE TO GET MY AUTISTIC SON TO STAND IN THE OPENING WHILE I LOAD MY GROCERIES! I HAVE TO DO IT QUICKLY, BECAUSE THE DOOR IS SO HEAVY HIS ARMS GET TIRED. IF HE IS NOT WITH ME THAN I HAVE TO USE A 5 FT. WOODEN POLE, THAT I CARRY WITH ME FOR THIS ISSUE, TO PROP OPEN THE DOOR. SOON, I WILL HAVE TO LOAD MY PACKAGES THROUGH THE PASSENGER DOORS, FORGETTING ALL ABOUT THE BACK 3 SEATS, AND CARGO AREA THAT I PAID FOR. I HOPE SOMEONE WILL TURN UP THE HEAT ON TOYOTA TO ISSUE A NECESSARY RECALL ON THESE HATCH STRUTS. I DON'T FEEL THAT I SHOULD PAY FOR A COMMONLY OCCURRING VEHICLE DEFECT THAT PEOPLE NATIONWIDE ARE DEALING WITH! I HOPE IT DOESN'T TAKE THE DEATH OF AN INNOCENT TODDLER BEFORE SOMEONE INTERVENES WITH A TIMELY RECALL! THANK YOU FOR YOUR ATTENTION TO THIS MATTER! *NM
Crash:
No
Fire:
No
Injuries:
5
Deaths:
0
#10178580January 12, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
2004 TOYOTA SIENNA MINIVAN POWER LIFT GATE CLOSES IN AN UNCOMMANDED MANNER. THIS HAS HAPPENED WITH SEVERAL TIMES WITH MYSELF AND MY WIFE WHILE LOADING ITEMS IN THE REAR OF THE VAN. I FEAR THAT IT IS A REAL SAFETY ISSUE IF MY WIFE OR CHILD WOULD HAPPEN TO BE UNDER THERE AND NOT MOVE OUT OF THE WAY FAST ENOUGH. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178382January 10, 2007
EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM)
I BOUGHT 2004 TOYOTA SIENNA MINIVAN IN DEC. 2005 AS A USED VEHICLE WITH 28,000 MILE AND MANUFACTURERS WARRANTY STILL IN EFFECT. RIGHT FROM DAY ONE WE NOTICED THAT NAVIGATION SYSTEM THAT COSTS NEARLY $2,000 DIDN'T WORK AS EXPECTED. IT TENDS GO OFF COURSE BY SEVERAL AND SOMETIMES BY AS MUCH 30-40 MILE OFF COURSE. WE TOOK IT TO TWO DIFFERENT TOYOTA DEALERS AT LEAST 5 TIMES. EVERY TIME WHEN WE BRING THE CAR TO DEALER THEIR FIRST RESPONSE IS THAT THERE IS NOTHING WRONG WITH THE CAR, BUT WITH FURTHER PRODDING THEY HAVE PUT NEW SOFTWARE AND CHANGED GPS RECEIVER (ANTENNA), BUT THE NAVIGATION SYSTEM , EVEN THOUGH BETTER THAN BEFORE, STILL GETS OFF COURSE BY MILES. MY WIFE WHO DRIVES THE CAR MOST OFF THE TIME IS AFRAID TO GET LOST IN SOME BAD SECTION OF CITY OF PHOENIX, AZ. WE HAVE NOT BEEN ABLE TO GET PROPER REPAIR OR REPLACEMENT OF THE SYSTEM AS SHOULD HAVE BEEN DONE A LONG TIME AGO. WE HAVE HAD THE WITH ALEXANDER'S TOYOTA ONCE FOR ALMOST ONE MONTH AND IT STILL HAS NOT BEEN FIXED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178258January 9, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER SLIDING DOORS ARE DANGEROUS. SEVERAL TIMES, WHEN PARKED ON SLIGHT INCLINE, DOOR WILL CLOSE BY ITSELF AND HAS CLOSED ON MYSELF AND FAMILY. THE DOOR IS SUPPOSED TO BE DESIGNED TO POP BACK OPEN WHEN IT FEELS RESISTANCE BUT HAS SQUEEZED ME SEVERAL TIMES. ONCE MY FIVE-YEAR-OLD WAS GETTING OUT OF THE CAR, CLOSED THE DOOR WITH THE BUTTON AND THEN GOT HIS HAND STUCK IN THE DOOR. IT DID NOT OPEN BACK UP, I HAD TO OPEN IT, RESULTING IN A DISLOCATED ELBOW AND A BROKEN WRIST (BOTH BONES). I CONTACTED TOYOTA, THEY SENT ME TO THE DEALER, THE HEAD MECHANIC CHECKED IT ABOUT 100 TIMES AND PUT HIS OWN ARM AND HEAD INTO THE DOOR, WHICH OF COURSE DID NOT LEAD TO ANYTHING. NOT TWO WEEKS LATER THE DOOR CLOSED ON MY BODY, AND SQUEEZED ME VERY HARD BEFORE BOUNCING BACK OPEN. I HAVE CALLED TOYOTA, THEY ARE VERY NICE AND APOLOGETIC. I FEEL THAT BECAUSE HE WASN'T INJURED WORSE OR KILLED THEY WON'T DO ANYTHING. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10177716January 3, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
LIFTGATE CLOSES UNEXPECTED WITHOUT ANY INPUT AFTER BEING OPENED. IT HAS CLOSED ON MY WIFE'S HEAD, MY 4 YR OLD, THE BAGGER AT THE GROCERY STORE, AND MYSELF. MY 4 YR OLD HAD A BRUISE ON HER HEAD. THIS HAS BEEN HAPPENING FOR ABOUT 2 MONTHS. IT WAS JUST ONCE IN A WHILE AT FIRST, BUT NOW IT WON'T STAY OPEN AT ALL WITHOUT BEING SUPPORTED BY HAND. I'VE GONE TO THE LOCAL TOYOTA DEALER AND THEY WANT TO REPLACE THE "STAYS" AT A COST TO ME OF SEVERAL HUNDREDS OF DOLLARS. NO REPAIR HAS BEEN MADE YET. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10177200December 28, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2004 TOYOTA SIENNA LIFT-GATE STRUTS ON THE REAR HATCH FAILED. BOTH STRUTS LEAKED, THEN COMPLETELY FAILED CAUSING THE LIFT GATE TO FALL. LIFT GATE NO LONGER STAYS OPEN, BUT COMPLETELY DROPS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176990December 26, 2006
SERVICE BRAKES, HYDRAULIC, POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE HESITATES WHEN ACCELERATOR IS PRESSED. VEHICLE 'SURGES' AT TIMES WHEN BRAKE IS DEPRESSED. SIMILAR TO OTHER COMPLAINTS NOTED IN THIS SECTION, MY SIENNA HAS A ROUGH TRANSMISSION, TIRES OCCASIONALLY SPIN OUT WITH NORMAL ACCELERATION FROM A PARKING LOT, TOLL BOOTH, ETC. REPEATED TRIPS TO DEALERSHIP BRING NO SATISFACTION: RESPONSE FROM DEALER IS THAT VEHICLE IS OPERATING WITHIN STANDARDS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176875December 23, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE LIFTGATE ON MY 2004 TOYOTA SIENNA CLOSES UNINTENTIONALLY AND UNEXPECTEDLY. THIS PROBLEM STARTED A COUPLE OF MONTHS AGO. IT HAS TRAPPED ME SEVERAL TIMES NOW. I HAVE TO USE THE KEY (IN MY HAND OR POCKET) TO GET IT TO REOPEN. IT CLOSES SILENTLY SO THAT YOU DON'T KNOW THAT IT IS HAPPENING UNTIL IT IS TOO LATE. IT POSES A VERY DANGEROUS SITUATION FOR MY WIFE AND KIDS (9 AND 12) IF THEY WERE TO BE TRAPPED. I NOW AM CONSCIOUS OF THIS FAILURE AND WATCH FOR THE DOOR CLOSING AND SIMPLY QUICKLY MOVE OUT OF THE WAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10176392December 18, 2006
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
1. NOTHING 2. HATCH WOULD NOT STAY UP/ FELL DOWN ON PERSON TRYING TO PUT STUFF IN HATCH 3. DEALERSHIP IS ORDERING PART. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10176242December 15, 2006
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
DT*: THE CONTACT STATED THE FRONT DRIVER SEATBELT BUCKLE DID NOT STAY LATCHED. THE RELEASE BUTTON ON THE SEATBELT WAS DEPRESSED A COUPLE TIMES, AND THEN THE BUCKLE LATCHED. AFTER THIS INCIDENT, THE SEATBELT NO LONGER STAYED LATCHED AT ALL. THERE WAS AN AUDIBLE CLICK WHEN THE BUCKLE WAS FORCEFULLY LATCHED INTO PLACE. ALSO, THE CONTACT STATED THAT THERE WAS DIFFICULTIES RELEASING THE BUCKLE AFTER THE FIRST INCIDENT. THE BUCKLE WAS FREE OF DIRT AND OTHER CONTAMINANTS. THERE WERE NO PICTURES OF REPAIR INVOICES AVAILABLE. THE DEALER WAS CONTACTED, WHO DETERMINED THAT THE COMPONENT WAS NOT UNDER ANY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175432December 7, 2006
EQUIPMENT
I THINK MY 2004 TOYOTA SIENNA LE HAS A PROBLEM, I CAN NOT CONTROL THE TEMPERATURE. IT'S EITHER TOO TOO HOT OR TOO TOO COLD. IT DOES IT BY ITSELF. IN THE MORNING WHEN I START THE CAR I USUALLY SET THE TEMPERATURE FOR BOTH FRONT AND REAR ALL THE WAY TO HOT POSITION. AFTER 15 OR 20 MINUTES WHEN I START DRIVING THE HOT AIR STARTS COMING FOR FRONT AND IN THE BACK IT STAY TOO COLD. THEN AFTER I REACH MY DISTANCE AND SHUT DOWN THE ENGINE THEN AFTER A COUPLE OF HOUR START THE VAN HEADING HOME ( TEMPERATURE CONTROLLER STILL IN THE HOT POSITION) IT STARTS TO BLOW HOT AIR BY ITSELF. EVEN IF I TRIED TO PUT THE TEMPERATURE CONTROLLER IN THE COLD POSITION IT STAY THERE BLOWING HOT AIR UNTIL I PARK THE CAR AND SHUT DOWN THE CAR AND LEAVE IT FOR A WHILE. I WENT TO THE DEALER AND HE TOLD ME EVERYTHING LOOKS OKAY AND THERE IS NO PROBLEM. HE DID NOT EVEN TEST ANYTHING) HE JUST TOLD ME WATCH IT AND COME BACK AGAIN. I CHECK ON LINE THERE A COUPLE OF PEOPLE HAVE THE SAME PROBLEM. THANKS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175436December 7, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT, ELECTRICAL SYSTEM
INTERMITTENTLY THE BACK LIFT DOOR ON OUR 2004 TOYOTA SIENNA XLE MINIVAN CLOSES UNEXPECTEDLY. SO FAR, NO ONE HAD BEEN INJURED BY THE CLOSING DOOR, BUT WE HAVE HAD A COUPLE OF VERY CLOSE CALLS. THIS HAPPENS WHEN ONLY THE DOOR HAS BEEN RAISED USING THE REMOTE CONTROL AND MOST OFTEN ON COOL WET DAYS.. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10175212December 5, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOTA SIENNA 2004 WITH POWER LIFT GATE. OPENED THE LIFT GATE ON THE VAN WE JUST PURCHASED AND THE LIFT GATE STARTED TO COME BACK DOWN HITTING MY WIFE IN THE HEAD WHILE SHE WAS TRYING TO LOAD SOMETHING INTO THE VAN. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10175216December 5, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE POWER LIFT GATE HAS TWICE REVERSED OPERATION FOR NO APPARENT REASON AND WITHOUT WARNING. THE FIRST TIME I NOTICED AND WAS ABLE TO MOVE OUT OF THE WAY. THE SECOND TIME, MY WIFE WAS ABOUT TO WALK UNDER IT AND ENDED UP HITTING HER HEAD RATHER HARD ON IT. THE VAN IS ALMOST 3 YEARS OLD. IT IS CURRENTLY AT THE DEALERSHIP SERVICE CENTER, WHO INITIALLY SUSPECTED THE CAUSE TO BE SOME SENSORS WITHIN THE LIFTGATE. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10174547November 28, 2006
SERVICE BRAKES, HYDRAULIC
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH OR AT VARIOUS HIGH SPEEDS ON NORMAL BRAKING CONDITIONS, THE AUTOMATIC BRAKING ENGAGED INTERMITTENTLY AND THE WHEELS LOCKED UP. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHO UPON EXAMINATION DETERMINED THAT THE STEERING ANGLE SENSOR FAILED. THE DEALER ALSO STATED THAT THERE WAS A NHTSA SERVICE BULLETIN # 10011806 REGARDING THE SERVICE BRAKES, HYDRAULIC. THE VEHICLE WAS TAKEN TO THE DEALER FOR FURTHER REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10174457November 27, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS PARKED IN THE DRIVEWAY, THE LIFTGATE WAS OPENED BUT THE DOOR MALFUNCTIONED AND CLOSED HITTING THE CONTACT ON THE HEAD AND THE BACK OF THE SHOULDER. THE IMPACT OF THE LIFTGATE KNOCKED THE CONTACT HALFWAY INSIDE THE VEHICLE. THERE WERE NO WARNING SIGNALS PRIOR TO THE INCIDENT. THE VEHICLE WAS NOT TAKEN TO THE SERVICE DEALER FOR REPAIRS. THE MANUFACTURER WAS ALERTED WHO PROVIDED A CLAIM #.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10174247November 25, 2006
TIRES
MY 2004 TOYOTA SIENNA RUN FLAT TIRES, MADE BY DUNLOP HAVE WORN OUT AT 24,000 MILES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173991November 21, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
WHILE LOADING GROCERIES, I OPENED THE LIFTGATE ON OUR 2004 TOYOTA SIENNA AND IT SLAMMED SHUT. APPARENTLY THE LIFTGATE STRUTS HAVE GONE BAD. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10173870November 20, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR POWER HATCH CAME DOWN ON MY BACK 2 TIMES ABOUT AN 1 HOUR APART. ABOUT A MONTH AGO THEY REPLACED THE REAR STRUTS FOR THE SAME PROBLEM, THE HATCH CAME DOWN ON A CAR WASH ATTENDANT. *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10173734November 17, 2006
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
DT*: THE CONTACT STATED THE REAR LIFT GATE MALFUNCTIONED ON A WORSENING BASIS AND ALMOST CLOSED ON THE CONTACT'S HEAD. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DETERMINED THE REAR SUPPORT DEVICE OF THE LIFTGATE FAILED AND NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND STATED THE VEHICLE WAS NOT INCLUDED IN ANY RECALL DUE TO THE VIN. THE VEHICLE WAS CURRENTLY AT THE DEALERS FOR FURTHER REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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