Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10184765March 11, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA MINIVAN FAILED. THE LIFTGATE (MANUAL, NOT POWER) SLAMMED DOWN WITH NO WARNING WHILE I WAS PUTTING GROCERIES IN THE BACK. IF I HAD BEEN IN THE WAY, I COULD EASILY HAVE BEEN INJURED. IF EITHER OF MY CHILDREN HAD BEEN HELPING ME, THEY CERTAINLY WOULD HAVE BEEN HURT! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184591March 9, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
BACK DOOR (GATE) STARTED TO FALL DOWN AT COLDER TEMPERATURES (APPROX. 50 F). AFTER COUPLE OF MONTH THE GATE DOESN'T STAY UP ANYMORE. IT JUST FALLS DOWN. ALSO, WHITISH SPOTS STARTED TO APPEAR ON THE DASHBOARD IN THE AREA WHERE THERE IS AN AIRBAG IS LOCATED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184526March 8, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2004 TOYOTA SIENNA (WITH 30600 FAILURE MILEAGE AT 30 MPH THE CONTACT'S VEHICLE STRUCK A SECOND VEHICLE , T-BONED, ON THE PASSENGER'S SIDE, PUSHING THE OTHER VEHICLE OUT OF THE WAY AND CONTINUING DOWN THE STREET. THE VEHICLE PICKED UP SPEED GOING DOWN A HILL. THE CONTACT APPLIED THE BRAKES AND TRIED TO DOWN SHIFT, BUT NOTHING SEEMED TO DECREASE THE VELOCITY. THE VEHICLE HIT A STREET SIGN, JUMPED A CURVE ,AND THE CONTACT PURPOSELY CRASHED INTO A CLUMP OF GUIDE WIRES IN ORDER TO STOP THE VEHICLE. THE CONTACT PUSHED ON THE EMERGENCY BRAKE AND IT DID NOT ENGAGE. THE CONTACT NOTICED AFTER THE CRASH THAT THE VEHICLE HAD LOST POWER. THE VEHICLE SUSTAINED EXTENSIVE DAMAGE. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10184269March 5, 2007
SEAT BELTS:FRONT:RETRACTOR
THE DRIVER SIDE SEAT BELT SOMETIMES FAILS TO RETRACT. WHEN I PULLED THE BELT OUT, IT STAYED OUT AND WOULD NOT RETRACT. I INSPECTED THE AREA AND FOUND NO INTERFERENCE. THIS HAPPENED ON A SAT. I DROVE THE VEHICLE SAT. AND SUN WITH A FAULTY BELT. I CALLED THE DEALERS SERVICE DEPT. TOLD THEM THE PROBLEM BUT COULDN'T GET IN FOR A WEEK. IN THE MEANTIME, THE BELT BEGAN TO WORK AGAIN. THE DEALER SAID"BRING IT BACK WHEN IT DOESN'T WORK." I HAVE A PHOBIA NOT KNOWING WHEN THE SEAT BELT WILL FAIL AGAIN. THE VEHICLE IS A 2004 TOYOTA SIENNA. I PURCHASED IT NEW FROM THE SAME DEALER. CARMAX IN KENOSHA WI. I SENT THIS SAME E MAIL TO TOYOTA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184081March 3, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR LIFT GATE STRUTS FAIL CAUSING INJURY TO HEAD WHEN DOOR IS IN THE OPEN POSITION. LIFT GATE DOES NOT OPEN TO THE FULL POSITION AND THE PROBLEM GETS WORSE DURING TIME. IF THE PERSON OPENING IS NOT AWARE THAT THE CLEARANCE IS NOT SUFFICIENT, THE SHARP EDGE OF THE DOOR CAN HIT USER IN THE FOREHEAD. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10183775February 28, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, VEHICLE SPEED CONTROL
TL*- THE CONTACT OWNS A 2004 TOYOTA SIENNA MINI VAN. WHILE DRIVING AT 15 MPH THE CONTACT EXPERIENCED THE FOLLOWING FAILURE: INTERMITTENT VSC ACTIVATION AFTER STARTING THE ENGINE AND DRIVING STRAIGHT FROM A STOP POSITION. THIS FAILURE WAS ALWAYS ACCOMPANIED BY THE INSTRUMENT PANEL VSC LIGHT AND AN AUDIBLE WARNING BUZZER. THE CURRENT AND FAILURE MILEAGE WERE 47,000. *AK THE CONSUMER SATED THE ABS WOULD ACTIVATE. THE CONSUMER SOLD THE VEHICLE. UPDATED 03/30/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183408February 24, 2007
VEHICLE SPEED CONTROL
I WAS PULLING SLOWLY INTO A PARKING SPACE AND MY 2004 SIENNA VAN UNCONTROLLABLY ACCELERATED AND SMASHED INTO A BUILDING. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10183270February 22, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL*- THE CONTACT STATED THAT WHEN HE OPENED THE REAR LIFTGATE OF THE 2004 TOYOTA SIENNA USING THE REMOTE CONTROL ACCESS THE GATE WILL RISE TO THE TOP AND IMMEDIATELY COME DOWN WITHOUT WARNING. THE CONTACT STATED THERE WAS AN UPDATED DOOR STAY REPLACED ON THE VEHICLE IN JANUAR 2006 UNDER WARRANTY. THE REAR LIFTGATE WILL ONLY LOWER WITHOUT WARNING WHEN OPENING USING THE REMOTE. THE GATE DID NOT LOWER WITHOUT WARNING WHEN IT WAS OPENED MANUALLY. THE CONTACT SPOKE WITH THE DEALERSHIP, AND WAS INFORMED THEY WOULD NOT REPLACE OR FIX UNTIL THEY RECEIVED SOMETHING FROM TOYOTA. THE FAILURE MILEAGE WAS 28200, AND THE CURRENT MILEAGE WAS 28400.*AK THE CONSUMER STATED THE REAR LIFT GATE SOMTIMES LOWERS WITHOUT WARNING DURING THE OPENING CYCLE. UPDATED 03/19/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182990February 19, 2007
VEHICLE SPEED CONTROL
VAN WAS PUT IN REVERSE AND IT ACCELERATED ON ITS OWN AND HIT CAR BEHIND, QUICKLY PUT IT ON DRIVE AND W/OUT PRESSING ACCELERATOR, IT SURGED FORWARD. LUCKILY THERE WERE BOXES BETWEEN THE VAN AND THE WALL. BROUGHT IT TO TOYOTA, SAID THEY FOUND NOTHING WRONG WITH THE VAN AND THAT THE WARRANTY WONT COVER. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10182344February 12, 2007
ENGINE AND ENGINE COOLING:ENGINE
ENGINE FAILURE DUE TO OIL GUMMING. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10182016February 8, 2007
STEERING:LINKAGES
VEHICLE HAS SUDDENLY BECOME VERY HARD TO STEER. MUCH FORCE IS REQUIRED TO TURN WHEELS AND CORNERING IS VERY "JERKY". THE DEALER ADVISES A NEW STEERING SHAFT ASSEMBLY IS REQUIRED. THIS IS NOT CONSIDERED WARRANTY WORK. I CAN NOT FATHOM HOW MALFUNCTIONING OF THE STEERING ASSEMBLE AFTER THREE YEARS IS NOT A MANUFACTURER DEFECT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181831February 6, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE TWO SLIDING DOORS ON MY 2004 TOYOTA SIENNA KEEP FREEZING SHUT IN COLD WEATHER. DEALER CLEANED AND LUBRICATED THE DOORS BUT THAT DIDN'T HELP. DEALERS NEXT SUGGESTION IS TO REPLACE THE CABLES IN THE DOOR FOR $700/DOOR BUT CAN'T GUARANTEE THAT WILL FIX THE PROBLEM. MY TWO CHILDREN HAVE TO ENTER THE VAN THROUGH THE BACK HATCH. IF AN ACCIDENT OCCURRED, THE KIDS WOULD HAVE TO CRAWL OVER THE FRONT SEATS TO EXIT THE VAN SINCE THE SIDE DOORS ARE FROZEN SHUT AND THE BACK HATCH DOESN'T OPEN FROM INSIDE THE VAN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181705February 5, 2007
TIRES:SIDEWALL
THREE TIRE FAILURES DUE TO SIDEWALL BLOWOUTS. THREE OUT OF FOUR TIRES FAILED DUNLOP TIRES ORIGINAL EQUIPMENT TOYOTA RESPONSE: TOO BAD, NOT OUR PROBLEM. LOCAL DEALER DOCUMENTED ISSUE WITH TIRE REP. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181252January 31, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS, EQUIPMENT
IN DECEMBER, 2006, MY TAILGATE CLOSED ON ITS OWN, INJURING MY WIFE. TOYOTA REPLACED THE REAR STAYS (STRUTS) UNDER WARRANTY, INCLUDING THE ADDITION OF SOME BRACKETS. AT FIRST EVERYTHING WAS FINE. BUT WHEN THE WEATHER TURNED COLDER (BELOW 20F), THE REAR HATCH WOULD NOT OPEN ON ITS OWN UNLESS OPENING UNDER POWER. AND THEN A COUPLE OF DAYS AGO (STILL VERY COLD), THE HATCH CLOSED ON ITS OWN UNDER POWER AGAIN. THIS TIME, MY DAUGHTER AND I WERE BOTH IN ITS PATH, BUT FORTUNATELY, SO WAS A SHOPPING CART. THERE WERE FORTUNATELY NO INJURIES THIS TIME. I AM FRUSTRATED THAT JUST 45 DAYS AFTER THE PROBLEM WAS "REPAIRED" IT IS ALREADY HAPPENING AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180815January 26, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT, ELECTRICAL SYSTEM
TL*- THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT EXPLAINED THAT THE REAR DOOR LIFTGATE DID NOT STAY OPEN WHEN USED. THE CONTACT WOULD PUSH THE KEY FOB TO OPEN THE AUTOMATIC REAR DOOR AND THE DOOR WOULD OPEN. AFTER A SHORT PERIOD OF TIME THEY WOULD CLOSE WITHOUT WARNING. THE DOOR NORMALLY HAS A CHIME TO ALERT THE CONTACT WHEN THE DOOR IS CLOSING, BUT WHEN IT CLOSES IN ERROR THERE ISN'T A CHIME TO ALERT THE CONTACT OF THE CLOSING. THE CONTACT HAS BEEN HIT SEVERAL TIMES BECAUSE OF THIS FAILURE. *AK UPDATED 2/27/2007 -OVER THE PAST FEW WEEKS THE REAR DOOR WOULD CLOSE IMMEDIATELY AFTER BEING OPENED. THE VEHICLE WAS TAKEN TO THE DEALER BUT HEY DID NOT FIX IT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10179227January 20, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE REAR LIFT GATE LOST ITS FULL UP POSITION AND RAPIDLY CAME DOWN. THE POWER CLOSE FUNCTION KICKED IN WAS NEAR IMPOSSIBLE TO PUSH BACK TO KEEP IT FROM CRUSHING ME. THE PRESSURE SENSOR DID NOT SEEM TO FUNCTION. THE REAR LIFT GATE IS CURRENTLY USELESS BUT POSES A MAJOR SAFETY CONCERN WITH KIDS IN OUR FAMILY. THE DEALER HAS NOT SHOWN THE EXPECTED SENSE OF URGENCY IN GETTING THIS PROBLEM FIXED. THIS IS OUR FIRST NEW TOYOTA AND I AM TERRIBLY DISAPPOINTED WITH THIS SITUATION, THIS WILL CERTAINLY AFFECT MY DECISION TO BUY ANOTHER TOYOTA BRAND IF THE PROBLEM IS NOT ADDRESSED TO MY SATISFACTION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178887January 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
IN DECEMBER WE TOOK OUR 2004 SIENNA IN BECAUSE THE REAR LIFTGATE BEGAN CLOSING ON US EXPECTEDLY. WE HAVE 3 YOUNG CHILDREN AND FEAR THEY WILL BE SERIOUSLY INJURED OR KILLED. I SEE THERE IS AN INVESTIGATION INTO THIS EXACT PROBLEM. BOTH TOYOTA CORPORATE & THE DEALERSHIP HAVE REFUSED TO FIX IT BECAUSE IT IS OUT OF WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178912January 17, 2007
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
AUTO POWERED REAR DOOR; WHEN POWERED OPENED WILL OPEN ALL THE WAY AND A FEW SECONDS LATER SUDDENLY CLOSE WITHOUT WARNING. IT HAS HAPPENED A FEW TIMES, ONLY IN COLD WEATHER. THIS HAS HAPPENED AFTER TOYOTA FIXED THE HATCH STUDDERING PROBLEM. I WAS INJURED (BRUISED) IN THE HEAD DUE THE DOOR HITTING ME AS IT AUTOMATICALLY CLOSED BY ITSELF (NOTE IT DID NOT STOP CLOSING AFTER IT HIT MY HEAD). *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10178933January 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* - THE CONTACT STATED THAT WHILE THE 2004 TOYOTA SIENNA WAS PARKED IN THE DRIVEWAY,AND THE LIFTGATE WAS OPENED, THE DOOR MALFUNCTIONED AND CLOSED HITTING THE CONTACT ON THE HEAD AND THE BACK OF THE SHOULDER, CAUSING HIS KNEE TO HIT THE BACK FENDER. THE IMPACT OF THE LIFTGATE KNOCKED THE CONTACT HALFWAY INSIDE THE VEHICLE. THERE WERE NO WARNING SIGNALS PRIOR TO THE INCIDENT. THE VEHICLE WAS TAKEN INTO THE SERVICE DEALER MENLOBE DODGE TOYOTA IN BOUNTIFUL, UT) AND THEY STATED THAT THEY COULDN'T DO ANYTHING TO REMEDY THE ISSUE. THE CONTACT CAN PROVIDE COPY OF THE INVOICE FROM THE SERVICE DEALER. *JB UPDATED 04/16/07 *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10178940January 17, 2007
VEHICLE SPEED CONTROL, POWER TRAIN
TOYOTA 2004 LE SIENNA. DRIVING ON STRAIGHT, DRY, ROAD ABOUT 30-40 MPH. VSC SUDDENLY LIGHT TURNED ON UNEXPECTEDLY, FOLLOWED BY LOUD BEEPING NOISE. VAN APPEARED TO HESITATE. CAN'T GO MORE THAN 40 MPH. I WAS GLAD THAT THERE WAS NO CAR BEHIDE ME OTHERWISE THERE WOULD HAVE BEEN AN ACCIDENT. VAN WAS BROUGHT INTO DEALER (TOYOTA OF PALO ALTO, CA). THEY FOUND NO ERROR CODE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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