Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10189743May 4, 2007
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN TURNING THE STEERING WHEEL IN EITHER DIRECTION, IT BECOMES DIFFICULT TO TURN, JAMS, AND FAILS TO TURN BACK TO THE CORRECT DRIVING POSITION. THE DEALER STATED THAT THE VEHICLE NEEDS AN INTERMEDIATE SHAFT, STEERING GEAR, AND A STEERING COLUMN FLEX COUPLING. THE DEALER ALSO STATED THAT IT IS NOT SAFE TO DRIVE THE VEHICLE BECAUSE THE STEERING MAY FAIL. THE CURRENT AND FAILURE MILEAGES WERE 48,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189672May 3, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
LIFTGATE HAZARD -- I OWN A 2004 TOYOTA SIENNA, WITH MANUAL LIFTGATE. THE LIFTGATE STRUTS/SUPPORTS HAVE FAILED. I WAS HIT ON THE HEAD AND SHOULDER, BUT WAS NOT SERIOUSLY HURT. JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10189680May 3, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE TWO LIFTGATE SUPPORT ARMS FAILED AND THE DOOR FELL ON MY HEAD. I WAS NOT SERIOUSLY HURT, BUT HAD A KNOT ON MY HEAD. TOYOTA AND THE LOCAL DEALERSHIP REFUSED ANY RESPONSIBILITY. THIS DOOR HAS NOT YET BEEN FIXED BECAUSE IT IS EXPENSIVE ($520) AND SINCE THEY ARE CONTINUING TO USE THE SAME PARTS, THIS WILL PROBABLY HAPPEN AGAIN! *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10189505May 2, 2007
STRUCTURE:BODY:TAILGATE, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE TAILGATE HAD THE SAME FAILURE AS NOTED IN DEFECT INVESTIGATION # EA06020 CONCERNING THE LIFTGATE. THE ONLY EXCEPTION WAS THAT THE TAILGATE WAS NOT POWER OPERATED. WHEN THE TAILGATE WAS LIFTED IT FELL DOWN IMMEDIATELY. THE DEALER STATED THAT THE STRUTS FAILED. THE CURRENT AND FAILURE MILEAGES WERE 48,000.*AK UPDATED 05/23/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189132April 27, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
RIGHT SIDE REAR HATCH SUPPORT STRUT FAILED CAUSING THE HATCH TO SELF-CLOSE INSTANTANEOUSLY AFTER OPENING. I BEGAN TO LOAD GROCERIES AS THE HATCH OPENED AND THE HATCH CLOSING STARTLED ME TO JUMP INTO THE TRAFFIC LANE OF THE PARKING LOT. NO TRAFFIC. STRUT REPLACED AT DEALER AT MY COST. OLD PART RETAINED BY DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189062April 26, 2007
SEAT BELTS:REAR/OTHER, SEATS:MID/REAR ASSEMBLY
I OWN A 2004 TOYOTA SIENNA. SINCE 7,000 I HAVE BEEN IN NUMEROUS TIMES TO FIX THE MIDDLE PASSENGER SEATBELT. IT BECOMES TWISTED AND UNABLE TO RETRACT PROPERLY. IT HAS BEEN REPLACED TWICE AND UN-TANGLED SEVERAL TIMES BY THE DEALERSHIP. THEY HAVE TAKEN THE SEAT OUT TO REPAIR IT NUMEROUS TIMES. IT HAS HAD THE RECALL DONE IN THE PAST. RECENTLY IT WAS BROUGHT BACK FOR ANOTHER SEATBELT REPLACEMENT DUE TO IT BEING TIGHTLY CAUGHT INSIDE THE SEAT. WHEN THE CAR WAS RETURNED TO ME, THE SAME SEAT NO LONGER LOCKED INTO PLACE. IT WAS BROUGHT BACK TO THE DEALERSHIP AND I HAVE BEEN TOLD THEY WILL NOT FIX IT BECAUSE IT WAS CAUSED BY CRUMBS BEING IN THE TRACK WHEN THE SEAT WAS PUT BACK IN. I HAVE NEVER FELT SAFE BUT A CHILD IN THIS SEAT BECAUSE I NEVER KNEW WHEN THE SEATBELT WOULD NOT RETRACT PROPERLY. I HAVE TRIED TALKING WITH THE DEALERSHIP ABOUT REPAIRING THE SEAT HOWEVER THEY REFUSE. THIS SEAT IS NOT SAFE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188603April 23, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2004 TOYOTA SIENNA PASSENGER SIDE POWER SLIDING DOOR STOPPED WORKING. IT WOULDN'T CLOSE THE FINAL 18 INCHES. I HAD TO BUNGY STRAP IT AND DRIVE TO THE DEALERSHIP. THEY SAID THE BRACKETS WERE BENT AND MOTOR WAS NO GOOD. IT WOULD COST $1400 TO FIX IT. I TOLD THEM TO CUT THE CABLE OR JUST FIGURE A WAY TO CLOSE IT. WHEN I RETURNED TO THE DEALERSHIP THEY WERE ABLE TO SHUT THE DOOR. I ASKED IF I COULD USE THE DOOR MANUALLY. SHE SAID SINCE I DIDN'T AUTHORIZE THEM TO FIX IT ($1400) THEY WOULD NOT SAY IT WAS OK TO USE. I WOULD BE USING IT AT MY OWN RISK. THIS STILL COST ME $130. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188461April 20, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
STRUTS ON LIFT GATE OF 2004 TOYOTA SIENNA FAILED SUDDENLY, MAKING LIFT GATE DANGEROUS, AND CAUSING MINOR INJURIES WHEN BEING USED TO MYSELF AND MY CHILDREN. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10188466April 20, 2007
TIRES, SUSPENSION
I HAVE CONCERN WITH TIRES AND LOW PRESSURE LIGHT ILLUMINATION . I HAD 15K SERVICE AT DEALER ON JULY 22, 2006 WITH 15,423 MILEAGE AND THEY SAID THE TIRE WEAR PATTERN FOR FOUR TIRES IS OK. ALSO DEALER ADJUSTED, INSPECTED AND ROTATED THE TIRES AT THAT TIME. BUT DURING 2,000 MILES DRIVES AFTER SERVICE, THE LOW PRESSURE LIGHT WAS KEEP COMING ON EVEN THOUGH I KEPT THE PROPER PRESSURE IN THEM. SO I WENT TO FIRESTONE FOR CHECK UP AND THEY INFORMED ME THAT I NEED NEW REAR TIRES. I WENT TO COSTCO FOR 2ND OPINION ON NOVEMBER 22, 2006 WITH 17,647 MILEAGES AND THEY INFORMED ME THAT I NEED TWO NEW REAR TIRES DUE TO WORN OUT. I WAS PRETTY UPSET AT UNUSUAL RAPID WORN OUT RIGHT AFTER MANUFACTURERS RECOMMENDED 15K SERVICE. I SEND THE LETTERS TO TOYOTA BUT THEY DON'T EVEN SEND A REPLY LETTER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187792April 13, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*- THE CONTACT STATED THAT HE OWNS A 2004 TOYOTA SIENNA WITH FAILURE MILEAGE OF 38,000 AND A CURRENT MILEAGE OF 69,000 MILES. TWO YEARS AGO THE DRIVER'S SIDE SLIDING DOOR WOULD NOT COMPLETELY SHUT, IT WOULD BE HALF LATCHED AND HALF UNLATCHED. HE TOOK THE VEHICLE TO THE DEALERSHIP, AND THEY INFORMED HIM THAT THE VEHICLE WAS OUT OF WARRANTY, BUT THEY AGREED TO PAY FOR HALF OF THE REPAIRS. AS OF TODAY THAT DOOR WAS WORKING FINE, THEY REPLACED THE DOOR LATCH ASSEMBLY. PRESENTLY, THE PASSENGER SIDE SLIDING DOOR WOULD NOT CLOSE COMPLETELY WITH THE REMOTE OR BY HAND. WHILE DRIVING THE DOOR WAS CONTINUALLY AJAR. HE CONTACTED THE DEALERSHIP, AND HAS A SCHEDULED A REPAIR APPOINTMENT FOR 04/16/07. HE TOOK THE VEHICLE TO A REPAIR SHOP, AND THEY INFORMED THE CONTACT THAT THE DOOR NEEDED AN ELECTRIC DOOR LOCK ASSEMBLY. HE CALLED THE MANUFACTURER, HIS CASE NUMBER WAS 200704130436. THEY INFORMED HIM THAT THIS WAS A SAFETY PROBLEM, BUT THAT HE WOULD BE RESPONSIBLE FOR THE COST OF REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187710April 12, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2004 TOYOTA SIENNA, REAR LIFT GATE HOLD OPEN GAS STRUTS FAILED WITH REAR HATCH IN FULL OPEN POSITION CAUSING REAR HATCH TO SLAM SHUT NARROWLY MISSING MY WIFE. FAILURE MAY CAUSE SEVERE INJURY IF PERSON STRUCK BY FALLING DOOR. TOYOTA CONTACTED, VEHICLE OUT OF WARRANTY BY 6 MONTHS & 2500 MILES. NO ASSISTANCE OFFERED. PARTS ORDERED FROM LOCAL PARTS DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187557April 11, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* - THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING THE VEHICLE AT VARIOUS SPEEDS THE DRIVER'S SIDE AND PASSENGER'S SIDE SLIDING DOORS WILL OPEN WITHOUT WARNING. THE CONTACT HAD NOT TAKEN THE VEHICLE TO A REPAIR SHOP FOR A DIAGNOSIS. THE FAILURE MILEAGE WAS 130,000, AND THE CURRENT MILEAGE WAS 142,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187318April 9, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE LIFTGATE FAILED AND COMES CRASHING DOWN IF YOU DO NOT MANUALLY HOLD THE TAILGATE. THE CURRENT AND FAILURE MILEAGE WERE 54,000.*AK THE CONSUMER STATES THAT HIS WIFE HAD A PERSONAL EXPERIENCE WHERE THE LIFTGATE HIT HER IN THE HEAD WHILE UNLOADING THE GROCERIES. UPDATE 4/30/07*TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10186605March 30, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
REAR TAILGATE STRUTS BIND AND FAIL TO HOLD UP TAILGATE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186058March 24, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
FAILURE OF THE REAR HATCH SUPPORT MECHANISM ,MAKING THE HATCH EXTREMELY DIFFICULT TO RAISE, AND WHEN RELEASED CAUSES IT TO CRASH DOWN WITH GREAT FORCE ON TOP OF A PERSON THAT MAY BE UNDER IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185843March 21, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOATA SIENNA REAR POWER LIFTGATE ABRUPTLY REVERSES DIRECTIONS AND BEGINS TO CLOSE IMMEDIATELY AFTER IT HAS OPENED UP. LIFTGATE WILL NOT REMAIN IN OPEN POSITION. IF LIFTGATE IS OPENED MANUALLY THE STRUTS PROVIDE NO LIFT ASSISTANCE OR SUPPORT - LIFTGATE DOOR IS VERY HEAVY. THIS IS A SAFETY HAZARD & LIFTGATE IS NOT ABLE TO BE USED WITH THIS DEFECT. EACH ATTEMPT TO OPEN THE LIFTGATE RESULTS IN FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185699March 20, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE REAR DOOR ON THE 2004 TOYOTA SIENNA VAN CAMER DOWN BY ITSELF. THE MOTORIZED HATCH WENT UP AND THEN ALMOST IMMEDIATELY CAME DOWN. I WAS GETTING ITEMS OUT OF THE BACK WHEN IT HIT THE TOP OF MY HEAD. IT KEPT CLOSING UNTIL I HIT THE REMOTE BUTTON , BUT AS SOON AS IT REACHED THE TOP,IT STARTED TO CLOSE AGAIN. I CONTACTED TOYOTA, AND THEY TOLD ME THE WARRANTY EXPIRED, AND IT WOULD COST $470.92 TO FIX IT. THIS WAS A SAFETY ISSUE AND COULD CAUSE MAJOR INJURY, ESPECIALLY TO A SMALL CHILD. I THINK THEY SHOULD BE RESPONSIBLE. *AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10185565March 19, 2007
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA LE. AFTER PURCHASING THE VEHICLE, THE CONTACT NOTICED THAT THE BRAKES WERE MAKING A SQUEAKING SOUND AND WHEN ENGAGED THEY DID NOT STOP THE VEHICLE AS QUICKLY AS THEY SHOULD HAVE. THE BRAKES WERE REPAIRED. THE FAILURE AND CURRENT MILEAGE WERE 73200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10185298March 16, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
HATCH ON MY 2004 TOYOTA SIENNA VAN COMES DOWN BY ITSELF. IT IS THE LIMITED EDITION VERSION WITH MOTORIZED HATCH RAISING AND LOWERING. IT GOES UP AND THEN COMES DOWN BY ITSELF. I WAS STANDING UNDERNEATH AND IT STRUCK THE TOP OF MY HEAD AND GAVE ME A STIFF/SORE NECK. IT DOES THIS INTERMITTENLY, NOT ALL OF THE TIME. I CONTACTED TOYOTA AND TOLD ME MY WARRANTY IS OUT OF DATE AND WOULD NOT REPAIR IT. THIS IS A SAFETY ISSUE AND COULD CAUSE MAJOR INJURY ESPECIALLY TO A SMALL CHILD AND I THINK THEY SHOULD BE RESPONSIBLE. THIS IS NOT LIKE A FAN BELT OR ALTERNATOR WHERE THE FAILURE CANNOT ACTUALLY INJURY SOMEONE. I UNDERSTAND THIS HAS BEEN CORRECTED ON THE NEWER SIENNAS THAT STILL HAVE THE SAME BODY STYLE, SO THEY OBVIOUSLY KNOW IT WAS A PROBLEM.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10185357March 16, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE POWER LIFTGATE ON MY 2004 SIENNA CLOSES ON ITS OWN AFTER I OPEN IT. THE LIFTGATE HAS STRUCK ME ON THE HEAD AND SHOULDERS ON SEVERAL OCCASIONS. ABOUT A YEAR AGO TOYOTA REPLACED THE GAS PISTONS BUT THE SITUATION HAS REOCCURED, ESPECIALLY IN COLD WEATHER. TODAY, IT CLOSED ON ITS OWN THREE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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