Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10198645August 6, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFT GATE FAILS TO REMAIN OPEN AT THE APPROPRIATE TIMES. WHEN THE LIFT GATE IS OPENED AUTOMATICALLY, IT RAPIDLY FALLS AND CLOSES. WHEN OPENED MANUALLY, THE LIFT GATE CLOSES AUTOMATICALLY AND WITHOUT HESITATION. HE EMAILED THE MANUFACTURER, BUT HAS NOT YET RECEIVED A RESPONSE. THE CONTACT STATED THAT THERE IS A NHTSA DEFECT INVESTIGATION (PE06029) IN REGARDS TO THIS FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 75,000. UPDATED 08/29/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198324August 2, 2007
TRAILER HITCHES
TOWING PACKAGE/TRAILER HITCH INSTALLED BY TOYOTA DEALER CONSISTENTLY SCRAPES THE ROAD WITH AND WITHOUT A LIGHT LOAD. WHEN HAULING A LIGHT LOAD, LOAD IS APPROX ONE HALF OF THE STATED TOWING CAPACITY (3500 LBS). THE HITCH SCRAPING THE ROAD CAUSES DIFFICULTY WHEN DRIVING AND MULTIPLE "COLLISIONS" BETWEEN THE HITCH AND THE ROAD. THIS PROBLEM HAS BEEN REPORTED TO THE LOCAL DEALER (JAY WOLFE TOYOTA) AND CORPORATE TOYOTA (CASE # 2007-08020957). EVEN THOUGHT THE PROBLEM IS DOCUMENT ON SEVERAL FORUMS, TOYOTA HAS FAILED TO PROVIDE AIR SHOCKS OR ANY OTHER MEANS TO CORRECT THE PROBLEM. AM SERIOUSLY CONCERNED WHAT WILL HAPPEN WHEN I ATTEMPT TO TOW A POP-UP CAMPER THAT IS TWICE THE WEIGHT I AM TOWING KNOW, BUT STILL UNDER THE STATED TOWING CAPACITY. I HAVE SNAPPED ON SET OF SAFETY CHAINS DUE TO THE CHAINS GETTING SMASHED BETWEEN THE ROAD AND THE HITCH WHEN IT BOTTOMS OUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198012July 31, 2007
ELECTRONIC STABILITY CONTROL:AUTOMATIC (ASC), STEERING:COLUMN, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
OUR FAMILY IS DEEPLY TROUBLED AND WORRIED ABOUT THE SAFENESS OF OUR 2004 TOYOTA SIENNA LE-8 EVERY TIME WE USE IT ON THE ROAD. OUR VAN HAS BEEN HAVING INTERMITTENT VSC, KICKING WHICH STARTED EARLY THIS YEAR. FIRST, IT WILL HESITATE TO ACCELERATE FOLLOWED BY VSC KICKING THEN AUTOMATIC BRAKING ENGAGES THEN SUDDEN PULL OF THE STEERING TO THE LEFT. THE VSC KEEPS FLASHING AND BEEPS CONTINUOUSLY UNLESS I SLOW DOWN TO AROUND 20MPH. I EVEN SHOWED THE DEALER COPIES OF SIENNA OWNERS COMPLAINTS WITH SIMILAR PROBLEM AND TSBS REGARDING YAW RATE SENSOR AND STEERING COLUMN SENSOR. BUT STILL COULD NOT FIX OR DUPLICATE THE PROBLEM. NOTHING WAS DONE TO CORRECT THE PROBLEM AND NO PARTS REPLACED OR REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197797July 30, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
FAILURE OF THE LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA. FOR ABOUT TWO WEEKS, THE LIFTGATE FAILED TO OPEN FULLY. THEN ONE MORNING, MY SON ATTEMPTED TO OPEN THE LIFTGATE AND IT FAILED COMPLETELY, NEARLY CRUSHING HIM. HE WAS ABLE TO MOVE AND LET THE DOOR CLOSE WITHOUT INJURY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197663July 27, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFT GATE CLOSES UNEXPECTEDLY AND ON ITS OWN. SHE STATED THAT IT CLOSES WITH SUCH FORCE, THAT IT MAKES IT VERY DIFFICULT TO RE-OPEN. THE DEALER AND THE MANUFACTURER HAVE NOT BEEN NOTIFIED. THE FAILURE HAS CAUSED THE CONTACT'S HUSBAND TO SUSTAIN A STRAINED BACK. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT MILEAGE WAS 20,000 AND FAILURE MILEAGE WAS 15,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10197378July 24, 2007
TIRES
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 70 MPH, THE PASSENGER SIDE REAR TIRE BLEW OUT. THE FOLLOWING DAY, THE FRONT DRIVER SIDE TIRE CRACKED. THE ROAD CONDITIONS WERE DRY. THERE WAS NO CRASH OR PROPERTY DAMAGE. THE TIRES WERE DUNLOP, SIZE P215/65R16. THE CURRENT AND FAILURE MILEAGES WERE 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197201July 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH WOULD CLOSE UNEXPECTEDLY WHEN IT WAS OPENED ALL THE WAY. THE DEALER STATED THAT THE STRUTS NEEDED TO BE REPLACED. THERE WAS AN OPEN INVESTIGATION ACTION # EA06020. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE IS 18,791 AND FAILURE MILEAGE WAS 18,500. UPDATED 02/01/08. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197149July 22, 2007
TIRES:TREAD/BELT
TOYOTA SIENNA (2004) RUN FLAT TIRES. REPLACED IN APRIL 2006 UNDER THE CLASS ACTION LAW SUIT. WORN AGAIN PREMATURELY. LAST TIRE ROTATION THE FRONT TIRES WERE WORN BAD, THE BACK ONES WERE FINE. NOW, ONE MONTH LATER, THE FRONT TIRES (WHICH USED TO BE ON THE BACK LAST MONTH) ARE NOW WORN. WHEN THE TIRES WERE REPLACED, I WAS TOLD THAT THEY WERE RE-ENGINEERED AND THERE IS TO BE NO WORRY. I HAVE CHECKED THE AIR PRESSURE MORE THAN THE RECOMMENDED AMOUNT OF EVERY OTHER GAS FILL UP AND THEY HAVE HELD THE AIR. IS IT THE TIRES OR THE CAR? TOYOTA SAYS THEY WILL NOT REPLACE AGAIN. IT WAS ONLY 15,500 MILES NOW ALL 4 WILL NEED TO BE REPLACED. I DON'T UNDERSTAND THE PROBLEM IF THEY ARE HOLDING THE PRESSURE AND THAT IS WHAT THE DEALER AND TOYOTA TELL ME IS THAT I MUST KEEP THE PRESSURE AT 35, IT IS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196789July 19, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
FAILURE OF THE LIFTGATE STRUTS ON MY 2004 TOYOTA SIENNA. TODAY I WAS OPENING MY REAR DOOR TO REMOVE AN ITEM, I CONTINUED TO FULLY OPEN THE REAR DOOR AND RELEASED THE DOOR WHEN IT SUDDENLY BEGAN TO CLOSE RAPIDLY AT FULL FORCE. I PUSHED MY TWO CHILDREN, 1 AND 4, OUT OF THE WAY OF THE FALLING DOOR TO PREVENT IT FROM FALLING ON THEIR HEADS. NO ONE WAS INJURED AND THERE WAS NO WARNING. I WILL CONTACT TOYOTA TO FIX THE PROBLEM IF NOT I WILL HAVE TO PAY FOR IT MYSELF. IT IS SOMETHING THAT I USE DAILY AND IT MUST BE FIXED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196872July 19, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I HAVE A TOYOTA SIENNA 2004 XLE. IN LATE DECEMBER 2006, WE STARTED HAVING PROBLEMS WITH THE POWER REAR DOOR CLOSING ONCE OPENED. I JUST RESEARCHED AND LEARNED OF CASE EA06020 OF THE INVESTIGATION INTO THIS PROBLEM. THE DOOR IS COMPLETELY NON-FUNCTIONING, SOMETIMES CLOSING SLOWLY AND SOMETIMES SLAMMING WITH SUCH FORCE WE WERE AFRAID IT WOULD TAKE OFF AN ARM OR LEG. THE DOOR CAME SLAMMING DOWN ON OUR SON'S LEG WHO LUCKILY HAD A SKI BOOT ON WHICH PROTECTED HIM FROM HIS FOOT BEING SEVERELY DAMAGED. TOYOTA SAYS IT NEEDS NEW STRUTS AND WILL NOT PAY TO CORRECT THE PROBLEM. AFTER MY RESEARCH IT SEEMS THAT EVEN THE NEW STRUTS THEY ARE INSTALLING DO NOT WORK. WE HAVE NOT HAD THE STRUTS REPLACED - WE JUST DON'T USE THE DOOR UNLESS WE HAVE AN ADULT TO PHYSICALLY HOLD IT OPEN. WE DID SEE FLUID LEAK FROM THE STRUTS WHEN THE PROBLEM STARTED IN DECEMBER 2006. WE ARE HOPING TOYOTA WILL HAVE TO RECALL THIS SERIOUS PROBLEM AND FIX IT CORRECTLY. *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10196660July 18, 2007
STRUCTURE:BODY:DOOR, SEATS:MID/REAR ASSEMBLY
RIGHT NOW OUR MIDDLE ROW SEATBELT IS NOT RETRACTING. I SEE THE RECALL NOTICE AND AM TAKING IT IN. OUR OTHER ISSUE IS THIS. ABOUT A YEAR AGO, WHEN THE CAR WAS ONLY TWO YEARS OLD BUT OVER 36,000 MILE WARRANTY, OUR AUTOMATIC SLIDING SIDE DOORS BEGAN TO MALFUNCTION. THE ONE ON THE DRIVER'S SIDE HAS TO BE MANUALLY CLOSED AND THE ONE ON THE PASSENGER SIDE IS SLUGGISH TO RESPOND. WE THOUGHT IT WAS A BATTERY OR ALTERNATOR PROBLEM. BOTH WERE REPLACED. THE PROBLEM REMAINED SO WE TOOK THE SIENNA IN TO THE DEALER. THE DEALER REPORTED THAT BOTH DOOR MOTORS WOULD NEED TO BE REPLACED AT A COST OF OVER $6,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10196622July 17, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
REAR LIFTGATE ON 2004 TOYOTA SIENNA FAILED. IT WAS IN UP POSITION AND SUDDENLY CAME DOWN AND I WAS UNABLE TO GET IT UP WHILE I WAS UNDER IT LOADING GROCERIES. THE WEIGHT OF THE DOOR HIT MY SHOULDER FIRST AND KNOCKED ME INTO THE BACK OF THE VAN. I WAS THEN ABLE TO PUSH IT BACK UP AFTER I DROPPED THE GROCERY BAGS. THE DOOR CAME DOWN VERY FAST AND FORCEFUL,LY. I WAS SORE BUT VERY THANKFUL THAT MY 4 YEAR OLD WASN'T UNDER THE LIFT GATE WITH ME.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10196387July 15, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, TIRES
2004 SIENNA, HAD TO REPLACE BRAKE PADS TWICE. BROUGHT VEHICLE IN FOR 30,000 MILE CHECK, AND WAS TOLD THAT THEY WERE AGAIN 75% WORN OUT AND NEED TO BE REPLACED FOR THE THIRD TIME. ALSO, HAD TO REPLACE ALL FOUR TIRES AT 18,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195601July 9, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE REAR POWER REAR LIFTGATE DID NOT STAY OPEN. IT SLAMMED CLOSE EVERY TIME IT WAS OPENED. THIS HAS TWICE CAUSED UNSUSPECTING VEHICLE OPERATORS TO BE STRUCK, ONCE IN THE HEAD AND ONCE IN THE BACK. *AK
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10195406July 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE REAR LIFTGATE, THE CONTACT NOTICED THAT THE STRUTS HAD FAILED. AS A RESULT OF THE FAILURE, THE LIFTGATE BECAME VERY HEAVY AND DIFFICULT TO OPEN. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THAT HE HAD TO REPLACE BOTH DOOR STRUTS. THE CURRENT AND FAILURE MILEAGES WERE 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195061July 1, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
MY 2004 TOYOTA SIENNA REAR LIFTGATE FAILED NUMEROUS TIMES - INCLUDING FALLING WITHOUT WARNING ON MY 5 YEAR OLD DAUGHTER - SHE WAS NOT HURT THANKFULLY. NO WARNING - THE GATE WOULD JUST START TO FALL. IT DID NOT MATTER IF IT WAS IN "POWER LIFT MODE" OR MANUAL. I TOOK THE VAN TO TOYOTA, HOPING THEY WOULD FIX THE PROBLEM. THEY SAID SINCE I HAVE 60K MILES IT IS OUT OF WARRANTY. I TOOK THE VAN TO MY MECHANIC AND HE REPLACED THE STRUTS WITH OTHERS, THAT DO NOT ALLOW ME TO USE THE POWER OPTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195097July 1, 2007
ENGINE AND ENGINE COOLING
DRIVING ABOUT 15 MPH THROUGH PARKING LOT...AN ALARM SOUNDED FOLLOWED BY A "LOUD NOISE" FROM THE REAR. THIS WAS FOLLOWED BY THE CAR BRAKING AND PULLING TO THE RIGHT. ENGINE DID NOT STOP. THE CAR WOULD ONLY CRAWL WHEN ATTEMPTS WERE MADE TO DRIVE IT. ANY FASTER THAN 2-5 MPH CAUSED REPEAT OF THE EVENT. NO INFORMATION LIGHTS WERE ACTIVATED ON THE DASHBOARD. CAR WAS TAKEN BY FLATBED TO TOYOTA DEALERSHIP. ACCESS TO THE ONBOARD COMPUTER BY THE SERVICE PEOPLE AT DEALER DID NOT REVEAL ANY FAULTS. AN ATTEMPTED SOLUTION WAS TO REPROGRAM THE ABS MODULE. THIS DID NOT RESOLVE THE PROBLEM. AT THIS TIME, THE CAR REMAINS AT THE DEALERSHIP. REPORT FILED WITH TOYOTA REGIONAL BY BOTH DEALER AND MYSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195040June 30, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
ON 6/29/07 I OPENED THE BACK DOOR OF MY 2004 TOYOTA SIENNA TO PUT THE STROLLER IN. WHILE I PUT THE STROLLER IN, THE BACK DOOR SUDDENLY COME DOWN AND HIT MY HEAD. I TRY TO OPEN IT AGAIN BUT IT WON'T STAY OPEN AND KEEP FALLING BACK DOWN. I CALL TOYOTA DEALER AND ASK THEM ABOUT THE PROBLEM. THEY TOLD ME THAT I MAY NEED TO REPLACE THE BACK DOOR SHOCK. I ASKED THEM IF IT IS STILL UNDER WARRANTY AND THEY TOLD ME THAT IT IS NOT BECAUSE MY VEHICLE IS 38,000 MILES AND MORE THAN 3 YEARS. I BELIEVE THIS IS A SAFETY ISSUE AND IT CAN CAUSE SERIOUS INJURY. I BELIEVE TOYOTA SHOULD RECALL AND FIX THIS PROBLEM FREE OF CHARGE. THEY TOLD ME IT WILL COST ME $270 TO FIX THEM AND I MAKE APPOINTMENT WITH THEM FOR REPAIR NEXT WEEK. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10194937June 29, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
FAILURE OF GAS STRUTS ON LIFTGATE OF 2004 TOYOTA SIENNA RESULTED IN LIFTGATE NOT FULLY OPENING AND PROCEEDING TO CLOSE , MOTOR-DRIVEN), IMMEDIATELY UPON REACHING THE END OF TRAVEL OF THE POWERED OPENING. FIRST OCCURRENCE APPROXIMATELY 3 WEEKS AGO, NOW OCCURS CONTINUOUSLY. LIFTGATE MUST BE HELD OR PROPPED OPEN. NO INJURIES TO-DATE. HOWEVER, SEVERAL NEAR-MISSES , BUMPING HEAD/SHOULDER INTO GATE AS IT IS AUTOMATICALLY CLOSING, HAVE OCCURRED. SO FAR, NO REPAIR HAS BEEN MADE. AWAITING RESOLUTION BY DEALER. DEFECTIVE STRUTS WERE STILL INSTALLED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194963June 29, 2007
LATCHES/LOCKS/LINKAGES
BROKEN WELDS IN DOOR ON DOOR STOP ON 2004 TOYOTA SIENNA. THIS IS A KNOW DEFECT THAT NEEDS TO BE COVERED UNDER A RECALL. I KNOW OF 35 OTHER VANS WITH THE SAME PROBLEM. IT IS HIT OR MISS IF THEY WILL FIX THIS UNDER WARRANTY. THIS WILL BECOME A SAFETY ISSUE WHEN THE BRAKES AR EINVOLVED. TOYOTA CUSTOMER CARE HAS REFUSED TO TAKE COMPLAINTS ON THE PROBLEM. AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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