Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10203088September 15, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I HAVE A 2004 TOYOTA SIENNA AND THE POWER LIFTGATE IS CLOSING UNEXPECTEDLY. MY WIFE'S ARM WAS SQUEEZED THE OTHER DAY BECAUSE OF THIS LIFTGATE CLOSING BY ITSELF WHILE SHE WAS GETTING GROCERIES OUT OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10202985September 14, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2004 TOYOTA SIENNA WITH A TRANSMISSION SHIFTING PROBLEM THAT HAS BEEN OCCURRING SINCE I PURCHASED THE NEW VEHICLE BACK IN MARCH 2003. THIS PROBLEM IS NOT JUST ON THIS PARTICULAR VEHICLE AS I TEST DROVE SEVERAL OTHER NEW VEHICLES FROM THE DEALER WHERE I PURCHASED THIS. THE PROBLEM WITH THE TRANSMISSION IS THAT IT DOESN'T KNOW WHEN TO DOWNSHIFT TO A LOWER GEAR, PARTICULARLY BETWEEN 0-15 MPH. WHEN IT CAN'T DECIDE TO DOWNSHIFT, YOU CAN'T ACCELERATE AT ALL. THIS IS VERY DANGEROUS WHEN IN AN INTERSECTION WHILE ATTEMPTING TO MAKE A LEFT HAND TURN. I MADE SEVERAL COMPLAINTS THROUGH THE TOYOTA DEALERSHIP BACK IN 2003 AND 2004. I WAS TOLD THAT THIS IS COMMON WITH THIS TRANSMISSION AND THAT TOYOTA WAS GOING TO MAKE A SOFTWARE CHANGE TO FIX THIS. IT HAS NOT YET BEEN FIXED AND I SEE THAT THEY NOW HAVE THE SAME PROBLEM WITH THE CAMRY. ARE THEY GOING TO WAIT UNTIL SOMEONE GETS KILLED BEFORE THEY DO SOMETHING? ACTION NEEDS TO BE TAKEN BY TOYOTA TO FIX THIS ISSUE WITH THE CAMRY'S AND SIENNAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203023September 14, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT HEARD A LOUD POPPING NOISE WHEN HE OPENED THE DRIVE SIDE DOOR. THE DEALER STATED THAT THE DOOR HINGE CAUSED THE FAILURE AND THEY REPLACED THE HINGES. APPROXIMATELY ONE YEAR LATER, THE NOISE RECURRED. THE DEALER STATED THAT THE HINGE CAUSED THE FAILURE AGAIN. AS OF SEPTEMBER 14, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 29,879 AND CURRENT MILEAGE WAS 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202928September 13, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, STRUCTURE:BODY:DOOR
THIS IS FOR A 2004 TOYOTA SIENNA. THE DRIVER SIDE DOOR IS NOT CLOSING COMPLETELY. IT APPEARS THE WELDING FOR THE DOOR CHECK IS THE CULPRIT. THE DOOR DOES NOT FEEL SECURE WHEN CLOSED. I BROUGHT THE DOOR TO THE TOYOTA DEALERSHIP AND THEY SAID IT WAS OUT OF WARRANTY. YOU ARE SOL. I CALLED TOYOTA CUSTOMER SERVICE AND THEY TOLD ME TO CALL THE DEALERSHIP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202796September 12, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I HAVE A TOYOTA SIENNA 2004 CE. WHEN I TRY TO OPEN THE LIFEGATE, IT FAILED TO KEEP OPEN THE MORNING OF SEP 8 2007. AND IT HASN'T WORKED SINCE THEN. WHEN I CALLED THE DEALER, I WAS INFORMED IT WILL COST ME ABOUT $640 TO FIX IT SINCE THE VAN IS OUT OF WARRANTY. I FOUND OUT THAT THE STRUTS THAT RAISE THE LIFTGATE HAS A DEFECT FROM INTERNET.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202410September 10, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I WAS UNLOADING MY 2004 TOYOTA SIENNA WHEN THE STRUTS HOLDING UP THE REAR HATCH FAILED. I WAS PINNED BETWEEN THE BUMPER/STUFF I WAS UNLOADING AND THE DOOR. LUCKILY I WAS ABLE TO PUSH MYSELF UP WITH THE DOOR ON TOP OF ME AND ONLY HAD BRUISING ON MY LEFT ARM. HAD THE DOOR FALLEN ON MY PREGNANT WIFE MORE SERIOUS INJURIES COULD HAVE OCCURRED. ALSO I AM PRETTY SURE SHE WOULD NOT HAVE HAD THE STRENGTH TO PUSH HER SELF UP WITH THE WEIGHT OF THE DOOR AND THE ANGLE THAT I WAS IN. I HAVE THE EXTENDED WARRANTY SO THE STRUTS WILL BE REPLACED ALONG BUT I HAVE A $50 DEDUCTIBLE. IF I DID NOT HAVE THE EXTENDED WARRANTY I WOULD BE LOOKING AT $350.00 PLUS LABOR. *JB UPDATE 12/12/2007 *BF UPDATED 12/12/07
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10202146September 7, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT HEARD A CLICKING SOUND WHEN OPENING AND CLOSING THE DRIVER SIDE DOOR. THE DEALER STATED THAT THE DOOR LATCH HINGE MADE THE NOISE BECAUSE THE WELD FAILED. THE VEHICLE HAS NOT BEEN REPAIRED. THE CURRENT MILEAGE WAS 39,000 AND FAILURE MILEAGE WAS 36,000. THE CONSUMER STATED TOYOTA CORPORATE OFFICE OFFERED A GOOD-WILL REIMBURSEMENT OF $750 AND VEHICLE WAS TAKEN TO DEALER FOR REPAIRS AT NO COST TO OWNER. UPDATED 12/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202115September 6, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
STRUTS ON REAR LIFTGATE FAILED, INJURING MY BACK. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10201886September 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOTA SIENNA 2004 POWER REAR DOOR CLOSED INEXPECTEDLY AND QUICKLY HITING MY WIFE'S HEAD. PROBLEM CAN BE REPRODUCED EVERY TIME THAT THE DOOR IS POWERED OPEN. DOOR "DROPS" SEVERAL INCHES AS SOON AS IT REACHES THE FULLY-OPEN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201888September 5, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
DRIVER'S SIDE PASSENGER DOOR INTERNAL MECHANISM IS BROKEN. AUTO BODY SHOP STATES THEY HAVE SEEN THIS FAILURE ON MULTIPLE TOYOTA SIENNA VANS OF THIS MODEL ERA 2004 AND LATER. WILL COST $1,500 TO REPAIR INCLUDING WELDING OF FAILED METAL PART IN INTERNAL DOOR MECHANISM. UPDATED 11/1/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201963September 5, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I HAVE A 2004 TOYOTA SIENNA XLE WITH POWER LIFTGATE. LAST MONTH ONE OF THE TWO SUPPORTING STRUT IS FAILING AND I HEARD A LEAKING SOUND, THEN THE DOOR JUST AUTOMATICALLY POWERING CLOSING ON ME WITHOUT MY OPERATION. I USE A LOT OF STRENGTH TO FIGHT IT BACK, ALMOST HURT ME. THIS IS A SERIOUS SAFETY PROBLEM WITH THE DEFECTED STRUT. AFTER THIS INCIDENT, THE LIFTGATE CAN POWER OPEN IT BUT NOT ALL THE WAY, AND VERY EASILY FALL DOWN TO CLOSE WITH JUST A LITTLE TOUCH OF THE PINKY FINGER STRENGTH. I DID SOME RESEARCH AND FOUND OUT THAT TOYOTA DIDN'T RECALL FOR THIS SAFETY ISSUE WITH THE DEFECTED STRUT, THEY ONLY ISSUE A TECHNICAL SERVICE BULLETIN BO001-07 TO ADDRESS IT. SINCE MY WARRANTY JUST EXPIRED ON APRIL 07, I MIGHT NOT BE ABLE TO REPLACE IT UNDER WARRANTY. FOR ME, THIS IS A VERY SERIOUS SAFETY PROBLEM THAT IT MIGHT RESULT INJURY IF A CHILD IS UNDER THE POWERED LIFTGATE WITH THIS DEFECTED STRUT WHEN IT UNEXPECTED CLOSING DOWN WITH POWER LIFT. PLEASE INVESTIGATE THIS SAFETY ISSUE. THANK YOU! *TR UPDATED 01-16-08. *KB UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201689September 2, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
POWER LIFTGATE NOT SUPPORTED BY THE GAS STRUTS. POWER LIFTGATE OPENS AND THEN BEGINS TO POWER CLOSE, KNOCKING THE PERSON LOADING/UNLOADING THE CAR ON THE HEAD OR SQUEEZING THEM BETWEEN THE LIFTGATE AND THE REAR BUMPER. HAS BUMPED ME, SQUEEZED MY WIFE MULTIPLE TIMES. I FEAR THIS COULD SERIOUSLY INJURE THE KIDS IF THEY EVER FIND THEMSELVES IN THE MOUTH OF THIS HUNGRY MINIVAN! *JB
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10201140August 29, 2007
EQUIPMENT
SIENNA 2004 XLE WITH INSTALLED HITCH, THE HEIGHT LEFT FROM GROUND TO THE LOWER PART OF THE HITCH IS NOT ENOUGH TO SAFELY LOAD ANY CARGO ABOVE 150-175 POUNDS ON YOUR REAR WITHOUT HITTING THE PAVEMENT EVERYTIME A BUMP IS ON THE ROAD, ALL IS ORIGINAL EQUIPMENT BUILT TO BE USED ON A TOYOTA SIENNA, APPEARS THAT THE ONLY SOLUTION IS TO REMOVE IT OR INSTALL A SAFE LEVELING AIR SYSTEM REAR SHOCKS, IS IT AVAILABLE? WELL... MORE MONEY ON AN ALREADY EXPENSIVE VEHICLE... NO THANKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201152August 29, 2007
FUEL SYSTEM, GASOLINE
CHECK ENGINE LIGHT COMES ON WITH EVERY GAS FILL. (GAS CAP IS CLOSED TIGHTLY) IS VERY DIFFICULT TO FUEL. I HAVE TO FIND A PUMP THAT PUMPS VERY SLOWLY OR DO IT BY HAND. *JB UPDATED 01-15-08. *KB UPDATED *JN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200493August 22, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN TURNING A CORNER AT APPROXIMATELY 5-10 MPH THE VEHICLE WOULD HESITATE AND LOSE POWER. THE DEALER STATED THAT THE VEHICLE NEEDED A COMPUTER UPDATE, HOWEVER; THE SYSTEM WAS UNAVAILABLE. THE DEALER STATED THAT THE FAILURE WAS NOT NORMAL. THE CURRENT MILEAGE WAS 100,000. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199843August 16, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
COMPLAINING IN REGARDS TO THE LIFTGATE STRUT ON MY 2004 TOYOTA SIENNA LE. THE LIFTGATE CAME DOWN ON MY HEAD AFTER ANTICIPATING THE STRUTS WOULD HOLD AND CONTINUE TO RAISE THE LIFTGATE. THIS INCIDENT IS A COMPLETE HAZARD TO CONSUMERS THAT TOYOTA SHOULD DO SOMETHING ABOUT. THIS HAPPENED TWO MONTHS AFTER MY WARRANTY HAD EXPIRED, BUT STILL 10,600 + MILES BELOW THE 36,000 MILE WARRANTY. A TOYOTA DEALER HAD TOLD ME THAT THESE STRUTS ARE OFTEN CHANGED. THAT TELLS ME THESE STRUTS ARE ALREADY KNOWN TO BE DEFECTIVE AND AT $175 - 181.00 EACH STRUT, THEY'RE NOT CHEAP. THIS IS A SERIOUS SAFETY HAZARD TO BUYERS AND ESPECIALLY FOR KIDS WHO HELP TAKE OUT GROCERIES FROM THE TRUNK. A SIMILAR CONCERN HAS BEEN ADDRESSED BY ANOTHER PERSON TO CONSUMER REPORTS.ORG. DEFECTIVE PARTS ARE AVAILABLE AND WILL BE ADDRESSED TO TOYOTA. THANKS FOR THE HELP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10199698August 15, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2004 TOYOTA SIENNA MINIVAN: OVER A DOZEN TIMES THE AUTOMATIC REAR TAIL HITCH HAS COME DOWN WITHOUT WARNING AND TRIED TO CLOSE ITSELF COMPLETELY. THE DOOR TRAPS YOU BETWEEN IT AND THE REAR BUMPER, ONCE HURTING MY CHILD. TOYOTA AND THE DEALERSHIP SAID THIS WAS NOT UNDER WARRANTY AND THAT THERE WAS NO RECALL YET THIS SEEMS TO BE A PROBLEM THEY ARE HEARING MORE FREQUENTLY. THE DEALERSHIP REPAIRED THE DOOR AT OUR COST. *JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10198923August 9, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
1) REAR LIFTGATE OPERATED NORMALLY - NO INDICATION OF POTENTIAL ISSUES. 2) REAR LIFTGATE STRUTS FAILED, CAUSING THE DOOR TO CLOSE UNEXPECTEDLY, HITTING MY WIFE WHILE SHE WAS UNDERNEATH THE LIFTGATE. LIFTGATE WILL NO LONGER STAY IN THE OPEN POSITION. USING THE POWER ASSISTED FEATURE TO OPEN THE LIFTGATE WORKS, BUT IT WILL CLOSE IMMEDIATELY AFTER THE OPENING MECHANISM DISENGAGES. 3) NO RESOLUTION FROM TOYOTA AMERICA CUSTOMER ASSISTANCE SINCE THE VEHICLE IS PAST 36,000 MILE WARRANTY (CURRENTLY @ 42,000 MILES). *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198704August 7, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
LIFTGATE STRUTS ON 2004 TOYOTA SIENNA VAN DO NOT HOLD THE LIFTGATE OPEN. ONCE THE DOOR IS OPENED NOTHING SUPPORTS THE WEIGHT AND THE DOOR SLAMS SHUT. EXTEMELY DANGEROUS FOR CHILDREN OR ADULTS UNLOADING THE REAR HATCH. STRUTS HAVE FAILED. TOYOTA REFUSES TO ACKNOWLEDGE THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198594August 6, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
I HAVE A 2004 TOYOTA SIENNA, WHICH OVERALL I LOVE. IN THE PAST 3 MONTHS, THE TRUNK HATCH HAS STARTED TO NOT HOLD WHEN OPEN & RESIST OPENING AT TIMES. IT USED TO HOLD FOR LONGER, MAKING ME DELAY THE REPAIR. IT HAS PROGRESSIVELY GOTTEN WORSE, SO THAT NOW IT CLOSES WITHIN MOMENTS WITH A LOT OF FORCE. I HAVE NO CHOICE BUT TO REPAIR IT NOW, AT A COST OF $400, OR RISK SERIOUS INJURY TO MYSELF & 3 YOUNG CHILDREN. MY HUSBAND & I HAVE ALREADY BEEN BONKED ON THE HEAD & BACK REPEATEDLY. TOYOTA IS AWARE OF THE DEFECT, & THE OBVIOUS RISK TO CAR OWNERS (A MAJORITY OF WHOM HAVE YOUNG CHILDREN I WOULD GUESS AS IT IS A MINIVAN), BUT HAS NOT ISSUED A RECALL. INSTEAD THEY ARE PROFITING OVER THE DEFECT. I DON'T FAULT THE SERVICE DEALER THAT WE DEAL WITH, AS THEY HAVE ALWAYS BEEN HELPFUL & HONEST. I AM UPSET THAT THE TOYOTA CORP. WON'T ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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