Toyota Sienna Complaints (1998)

294 consumer complaints on file.

#758004February 8, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
BEGAN ISSUING BLUE SMOKE AT STARTUP AT ABOUT 52000 MILES. DEALER FINDS SLUDGE IN ENGINE, REFUSES TO REPAIR UNDER WARRANTY, CITING LACK OF MAINTENANCE. VEHICLE HAS HAD REGULAR OIL CHANGES, AND AN OLDER VEHICLE (FORD ESCORT) IN IDENTICAL SERVICE WITH SAME MAINTENANCE SCHEDULE HAS NO PROBLEMS. BELIEVE THAT THE FAILURE IS DUE TO DEFECTIVE ENGINE CRANKCASE VENTILATION SYSTEM DESIGN, AND THAT FAILURE IS LEADING TO EMISSIONS IN EXCESS OF LEGAL LIMITS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757585January 31, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I HAD OIL CHANGED IN THE VAN IN SEPTEMBER ,2001 LESS THAN THREE THOUSAND MILES LATER IT BEGAN TO SMOKE. I TOOK IT TO THE DEALER AND THEY TOLD ME THAT I HAD ENGINE SLUDGE, IN RESEARCHING THIS SUBJECT ON THE INTERNET I DISCOVERED THAT THERE ARE MANY COMPLAINTS SIMILAR TO MINE. I WAS TOLD AT THE DEALERSHIP THAT MY VAN WAS NO LONGER UNDER WARRANTY HOWEVER, THAT DUE TO THE LOW MILEAGE I HAVE ON MY VAN THE DEALERSHIP WOULD BE WILLING TO HELP WITH THE COST OF REPAIRS. THE VAN WAS IN THE REPAIR SHOP FOR TWO WEEKS, WHEN I WENT TO RETRIEVE IT I WAS TOLD THAT THE TOYOTA REP. HAD ALSO AGREED TO TAKE CARE OF PART OF THE EXPENSES. NEEDLESS TO SAY THAT TOYOTAS' AND THE DEALERSHIPS' GENEROSITY HAVE MADE ME SOMEWHAT SUSPICIOUS SINCE I WAS INFORMED AT THE BEGINNING THAT THE VAN WAS NO LONGER UNDER WARRANTY. FURTHERMORE THE COMPLAINTS THAT I ENCOUNTERED FROM OTHER OWNERS ON THE INTERNET LEAD ME TO BELIEVE THAT TOYOTA MAY BE TRYING TO COVER-UP SOMETHING. REPAIRS COST ME $1430.81. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756718January 11, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
ABS ACTUATOR FAILED ON 38 MONTH OLD VEHICLE WITH LESS THAN 40,000 MILES, RESULTING IN TOAL FAILURE OF ABS SYSTEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001782January 8, 2002
TIRES:TREAD/BELT
ORGINAL EQUIPMENT PASSENGERS SIDE REAR FIRESTONE, FR680, TIRES SIZE P205/70/R15 WITH FOURTY SEVEN THOUSAND MILES, EXPERIENCED TREAD SEPARATED, DEALER HAS BEEN CONTACTED AND INFORMED CONSUMER THAT SIXTY PERCENT OF THE TIRE TREAD WAS GONE.*AK CONSUMER STATED SEPARATION WAS OVER 14 INCHES LONGS WITH A FLAP OF OVER 2 INCHES ON ONE SECTION OF THE TIRE, ON ANOTHER SECTION OF THE TIRE, THERE WAS A BULDGE AND THE START OF ANOTHER SEPARATION.*TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785839January 3, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE DID NOT PASS VEHICLE EMISSIONS TEST, DEALER SAID THAT DIRTY OIL HAD LEAKED INTO THE ENGINE CAUSING ENGINE SLUDGE, REPAIRS WERE NOT COVERED UNDER WARRANTY, OWNER STATED THAT THE OIL WAS CHANGED REGULARLY, AND KNEW OF OTHER SIMILAR CASES, ONWER IS CONCERNED THAT THIS CONDITION IS A RESULT OF A MANUFACTURING OR DESIGN DEFECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755972December 23, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ACCORDING TO DEALER, ENGINE IS SLUDGED UP (AS MANY OTHER OWNERS HAVE EXPEREINCED). THEY SAID THEY WILL REPAIR IT (W/O GUARANTEE) FOR $2000, OR $5500 (GUARANTEED).*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755354December 6, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE SLUDGE AT 25,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755296December 4, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
SUMMARY OF VEHICLE (TOYOTA SIENNA), GARAGE, AND HOUSE FIRE ON AUGUST 13, 2001. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898371October 29, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
FRONT BRAKES WERE GRINDING, AND STEERING WHEEL WAS SHAKING, BRAKES HAD BEEN REPAIRED SEVERAL TIMES, BUT PROBLEM CONTINUED, CONTACTED DEALER, AND DEALER STATED NOTHING WAS WRONG.*AK *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#898247October 25, 2001
SEAT BELTS:FRONT:ANCHORAGE
SEAT BELT LIGHT REMAINS ILLUMINATED. DEALER REPLACED SYSTEM WHICH HAS NOT CORRECTED THE PROBLEM. *AK CONSUMER STATES THE SEAT BELT WAS REPLACED AND THE WARNING LIGHT NO LONGER ILLUMINATES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753639October 24, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS ENGINE IS UNDER WARRANTY. I PROVIDED MORE THAN THE NUMBER OF RECEIPTS REQUESTED BY THE DEALERSHIP. TOYOTA SAYS THE OIL CHANGE OUTLETS MUST NOT HAVE ACTUALLY CHANGED THE OIL. VEHICLE WAS PURCHASED AS USED WITH 153 MILES ON IT. IT WAS PURCHASED AT BALE HONDA IN LITTLE ROCK. BALE TOYOTA HAD USED IT AS A DEMONSTRATOR. BALE TOYOTA IS IN CONWAY, AR WHICH IS 35 MILES AWAY. LANDERS TOYOTA IS THE ONLY TOYOTA SERVICE CENTER IN LITTLE ROCK. AFTER I PROVIDED THEM WITH ALL THE RECORDS REQUESTED, THEY STILL MAINTAIN THAT TOO FEW OIL CHANGES IS THE ONLY CAUSE OF THIS PROBLEM. THE VEHICLE SMOKED SO BAD THAT I THOUGHT IT WAS ON FIRE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753324October 17, 2001
TIRES
THE LEFT FRONT TIRE WENT FLAT ON THE HIGHWAY. A LARGE SECTION OF THE STEEL BELT IS DETACHED FROM THE TIRE.*AK (DOT NUMBER: TR 680 TIRESIZE: P205/70R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563698October 15, 2001
TIRES:TREAD/BELT
THE FACTORY INSTALLED FIRESTONE TIRE FAILED DUE TO STEEL BELT SEPARATION. THE CONSUMER REPLACED THE REMAING TIRES AS A PRECAUTION.(FIRESTONE TIRES) *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753090October 11, 2001
AIR BAGS, ELECTRICAL SYSTEM:HORN
WHILE OPERATING THE VEHICLE THE HORN WILL SUDDENLY BECOME INOPPERATIVE CAUSING AN EXTREMELY HAZARDOUS SITUATION OF OPERATING THE VEHICLE WITHOUT THE HORN. THE VEHICLE WAS TAKEN TO THE TOYOTA DEALERSHIP ON 08/28/2001 WHERE I WAS TOLD THE CLOCK SPRING CONTACT WAS DISTORTED AND NEEDED TO BE REPLACED ($470.00) NOT 3 WEEKS LATER THE EXACT SAME THING HAPPENED, THE HORN SUDDENLY BECOMES INOPPERATIVE. I WAS TOLD THIS WAS NOT COVERED BY OUR EXTENDED WARRANTY WHICH WE PAID ALMOST $900.00 DOLLARS FOR. THE IS OBVIOULSY A VERY SERIOUS SAFTEY CONCERN AND ARE THERE ANY AVENUES TO PERSUE TO HAVE THIS PROBLEM PAID FOR BY TOYOTA? I AM VERY DISPLEASED WITH TOYOTA AND THERE EXTENDED WARRANTY POLICY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563219September 21, 2001
TIRES:TREAD/BELT
ONE OF THE VEHICLES FIVE FACTORY INSTALLED FIRESTONE TIRES (FR680 FAILED DUE TO THE STEEL BELT SEPARATING, THERE WERE NO INJURIES AND NO DAMAGE (FIRESTONE FR 680, P205/70R15.95S.M+S). NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751887September 7, 2001
STRUCTURE:BODY:DOOR
ON 18 SEPARATE OCASSIONS OUR SIENNA MINIVAN'S AUTOMATIC DOOR LOCKS TOGGLES LOCK AND UNLOCK BY THEMSELVES. AT ONE POINT OUR 5 YR OLD AND 2 YR OLD WERE LOCKED IN THE VAN. I HAD GOTTEN OUT OF THE DRIVER SIDE, SHUT MY DOOR AND BEFORE I COULD OPEN THE DRIVER SIDE SLIDING DOOR, THE LOCKS LOCKED ME OUT. I HAD TO CALL MY WIFE TO BRING HER KEYS SO WE COULD UNLOCK THE VAN. OF COURSE MY CHILDREN WERE FRIGHTENED AND THANK GOODNESS THE AC WAS RUNNING AS THIS WAS DURING A HOT SUMMER DAY. THE LOCKS CONTINUE "FREAKING OUT" BUT WE NO LONGER SHUT THE DOOR IF WE HAVE TO GET OUT WITH THE VAN RUNNING. I'VE CONTACTED OUR LOCAL TOYOTA DEALER AND ALL THEY SAID IS I WOULD HAVE TO PAY ALL PARTS, LABOR AND TROUBLESHOOTING TO FIND AND REPAIR THE PROBLEM. AND OF COURSE MY 7 YEAR, 100K MILE EXPENSIVE EXTENDED WARRANTY DOES NOT COVER THIS. BEING THAT THIS HAS TURNED INTO A SAFETY HAZARD, MY QUESTION IS; SHOULD I HAVE TO PAY UPWARDS OF $300 FOR THE DEALER TO REPAIR A SAFETY HAZARD WHICH I FEEL THE MANUFACTURER SHOULD ISSUE A RECALL FOR? I AM VERY MUCH RELIEVED THAT CBS NEWS AIRED A STORY ABOUT THIS VERY SAME PROBLEM. THANK YOU FOR YOUR CONCERN IN THIS MATTER. SINCERELY, [XXX]. *AK PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562954September 6, 2001
TIRES
WHILE DRIVING, FIRESTONE TIRE, FR680 95S M+5, P205/70R15, EXPERIENCED BLOWOUT, NO OTHER INFORMATION GIVEN. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751765September 6, 2001
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
IDLE AIR CONTROL VALVE FAILURE CAUSED VEHICLE TO STALL AT INTERSECTIONS. TO KEEP FROM STALLING THROTTLE HAD TO BE APPLIED WITH RIGHT FOOT WHILE LEFT FOOT USED TO APPLY BRAKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893629August 7, 2001
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
LOCKING MECHANISM AND THE DOOR HANDLES ON SLIDING DOORS ON BOTH SIDES OF VEHICLE FAIL TO OPERATE PROPERLY. CONSUMER HAS DIFFICULTY OPENING BOTH SIDE DOORS, AND LATCH FAILS TO CATCH PROPERLY, ALLOWING DOORS TO OPEN DURING OPERATION OF VEHICLE. DEALERSHIP HAS EXAMINED VEHICLE NUMEROUS TIMES, AND FAILED TO EFFECTIVELY REMEDY THE PROBLEM. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749163July 25, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
I AM CURIOUS IF ANY REPORTS ABOUT POTENTIAL BRAKE PROBLEMS HAVE BEEN SUBMITTED. I HAVE MY BRAKES CHECKED FREQUENTLY AS THEY SQUEAK CONTINUOUSLY AND DON'T SEEM TO STOP THE VEHICLE AS THEY SHOULD. THERE IS ALSO A PULLING TO THE RIGHT SIDE WHEN BRAKING AT ANY SPEED, WORSE AT HIGHER SPEEDS. I HAVE BEEN TOLD BY A LOCAL DEALER THAT THERE ARE NO RECALLS, YET HAVE HEARD FROM OTHERS THAT THERE HAS BEEN. A SEARCH HERE TURNED UP NOTHING. I AM JUST TRYING TO KEEP MY FAMILY SAFE. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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