Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10212604December 23, 2007
STRUCTURE:BODY:TAILGATE
MY TOYOTA SIENNA WITH POWER LIFT GATE HAS BECOME UNRELIABLE AND WILL INITIATE CLOSURE WITHOUT WARNING OR INITIATION. REPLACING THE HYDRAULIC SUPPORT STRUTS HAS NOT CORRECTED THIS PROBLEM. WHEN I SEARCH THE INTERNET I FOUND THAT THIS WAS A COMMON COMPLAINT. IT COULD CAUSE INJURY OR DEATH IF THE DOOR INITIATES CLOSURE WHEN A PERSON IS NOT EXPECTING IT AND VULNERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212559December 22, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
MY WIFE AND I OWN A 2004 TOYOTA SIENNA XLE WITH A POWER REAR DOOR. THIS MORNING THE REAR DOOR OPENED NORMALLY; HOWEVER, AS SOON AS THE DOOR OPENED COMPLETELY IT CLOSED IMMEDIATELY HITTING ME IN THE BACK OF THE HEAD. I ATTEMPTED TO OPEN THE DOOR USING THE INTERIOR BUTTON AS WELL AS THE REMOTE; THE DOOR CLOSED IMMEDIATELY REGARDLESS OF WHICH METHOD I USED. I ALSO TRIED PUSHING UP ON THE DOOR AS IT CLOSED WHICH WORKED BUT TOOK A GREAT DEAL OF EFFORT. IF MY FIVE YEAR OLD WAS UNDER THE DOOR HE WOULD NOT BE ABLE TO HOLD THE DOOR BACK AND MAY BE SERIOUSLY INJURED. I OPENED THE DOOR ABOUT FIVE TIMES BEFORE THE DOOR STAYED OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212525December 21, 2007
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
IN THE PAST 5 MONTHS, I HAVE BEEN HAVING PROBLEMS WITH THE AUTOMATIC SLIDING DOORS ON BOTH SIDES OF THE VAN. AFTER ACTIVATING THE CLOSE BUTTON ON THE SIDE OR WITH THE REMOTE, THE DOORS CLOSE AND THEN RE-OPEN BY THEM SELVES REPEATEDLY. ON SEVERAL OCCASIONS WE HAD CLOSED THE DOOR AND DRIVEN OFF AND THE DOOR WOULD OPEN BY IT SELF. THIS IS DANGEROUS, SOMEONE OR SOMETHING COULD HAVE FALLEN OUT. WHEN THE DOORS WILL NOT STAY CLOSED, YOU HAVE TO PHYSICALLY USING YOUR BODY TO PUSH AND HOLD THE DOOR IN THE CLOSE POSITION TO MAKE IT STAY CLOSED. I TOOK IT TO THE DEALER AND THEY CHARGED ME 2 HRS LABOR TO LOOK AT IT AND THEY COULD NOT REPLICATE THE PROBLEM. THEY SAID IF IT KEEPS HAPPENING HE SUGGESTED CHANGING ALL THE LOCK BUTTONS AND A NEW ECU FOR ABOUT $900 AS I AM OUT OF WARRANTY AS OF THIS PAST MARCH. THIS IS CRAZY AND DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212337December 19, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
YESTERDAY, MY WIFE OPENED THE POWER REAR DOOR OF OUR 2004 SIENNA XLE TO GET SOME ITEMS FROM THE INSIDE OF THE VAN. AS THE DOOR GOT TO THE APEX, SHE STARTED TO REACH INTO THE CAR, BUT THE DOOR SLAMMED DOWN VIOLENTLY HITTING HER IN THE BACK. WE HAD NEVER HAD A PROBLEM BEFORE SO SHE TRIED IT AGAIN, BUT STOOD BACK THIS TIME. THE POWER DOOR SLOWLY LIFTED UP AND THEN SUDDENLY SLAMMED DOWN. THIS IS A HEAVY DOOR SO YOU WOULD NOT WANT TO BE HIT IN THE HEAD OR BODY WHEN IT SLAMS DOWN. I GOT THE SAME RESULTS WHEN I TRIED IT. APPARENTLY TOYOTA HAS A SERVICE BULLETIN OUT ABOUT THIS PROBLEM AND THERE IS AN ONGOING INVESTIGATION. I SURE HOPE THIS GETS FIGURED OUT BEFORE A CHILD GETS HURT! TOYOTA DEALER ACKNOWLEDGED THE PROBLEM AND IS WORKING WITH TO REPLACE NECESSARY PARTS FOR LITTLE TO NO COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212084December 17, 2007
TIRES:TREAD/BELT
HAD TO REPLACE COMPLETE SET TWICE OF RUN FLAT TIRES ON VEHICLE WITHIN THREE YEARS OF NEW PURCHASE ALTHOUGH HAVE UNDER 30,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212129December 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
AFTER OPENING THE POWER REAR HATCH ON MY SIENNA 2004 MINIVAN THE REAR HATCH CLOSES AUTOMATICALLY. WHEN IT STARTS TO CLOSE YOU CAN NOT STOP IT FROM CLOSING. LUCKILY NO ONE HAS BEEN INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211939December 14, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE AUTOMATIC DRIVER SIDE DOOR BEGAN TO HAVE DIFFICULTY OPENING AND CLOSING ON SEVERAL OCCASIONS. APPROXIMATELY ONE MONTH LATER, THE TOP HINGE FROM THE DRIVER SIDE AUTOMATIC DOOR DETACHED FROM THE VEHICLE, BUT THE LOWER HINGE REMAINED IN TACT. THE DEALER WAS NOTIFIED AFTER EACH FAILURE AND NOW THEY HAVE REPLACED THE HINGE, MOTOR, AND DOOR CABLE. THE CURRENT MILEAGE IS 72,750 AND FAILURE MILEAGE WAS 72,000. UPDATED 01/08/08 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10211130December 7, 2007
SEAT BELTS:FRONT:RETRACTOR
FRONT SEAT PASSENGER UNFASTENED FRONT SEAT BELT WHEN EXITING VEHICLE AND NOTED THAT SEAT BELT WOULDN'T RETRACT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210735December 3, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
REAR HATCH CLOSES ON PERSON WITHOUT WARNING. REAR HATCH DOES NOT STAY OPEN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10210404November 30, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
POWER REAR HATCH WILL NOT FULLY OPEN AND CLOSES ON ITS OWN. VEHICLE HAS 36100 MILES AND ITS WARRANTY EXPIRED IN AUG 2007. COULD CAUSE POTENTIAL INJURY AND OR DEATH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210406November 30, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN THE LIFTGATE WAS POWER-OPENED, IT UNEXPECTEDLY POWER-CLOSED ON ITS OWN. THE DOOR WOULD RE-OPEN IF IT MET RESISTANCE; HOWEVER, IT WOULD CONTINUE TO CLOSE. AS OF NOVEMBER 30, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE. THERE IS AN ENGINEERING ANALYSIS OPEN (NHTSA ACTION NUMBER EA06020). THE FAILURE MILEAGE WAS 35,000 AND CURRENT MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210226November 28, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE CAR HAS A POWER LIFTGATE. THE GAS STRUTS THAT HOLD UP THE REAR LIFTGATE INTERMITTENTLY FAIL AND THE LIFTGATE WILL NOT STAY UP. THIS WILL ALSO CAUSE THE POWER LIFTGATE TO ENGAGE AND IT WILL ATTEMPT TO SHUT THE LIFTGATE WHILE YOU ARE STANDING UNDER IT. THE DOOR HAS CLOSED ON ME SEVERAL TIMES AND HAS CAUSED INJURY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10209759November 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
(1) WE WERE PACKING OUR CAR TO RETURN HOME FROM VACATION. I USED MY KEY FOB TO REMOTELY OPEN THE POWER HATCH. WE HAD NO PRIOR PROBLEMS WITH THE HATCH. (2) THE HATCH ROSE TO THE TOP BUT DID NOT CATCH. WE ATTEMPTED SEVERAL TIMES MORE USING THE KEY FOB, DEPRESSING THE INSIDE POWER HATCH BUTTON, AND OPENING IT MANUALLY, BUT THE SAME THING HAPPENED EACH TIME. WE OBVIOUSLY HAD TO STORE THINGS IN THE BACK SO WE HELD IT OPEN MANUALLY. UPON RETURNING HOME, WE TRIED TO HOLD IT OPEN USING A LACROSSE STICK, BUT THAT STICK SLIPPED AND THE DOOR BEGAN CLOSING. IT DID NOT STOP WHEN IT APPROACHED MY WIFE AND WORSE CONTINUED TO CLOSE AFTER SHE PUSHED BACK ON IT. LUCKILY, WE SHE WAS ABLE TO GET OUT OF THE WAY. (3) WE ARE TAKING IT TO A DEALERSHIP THIS WEEK. IT DOES NOT OPEN MORE THAN 1/2 WAY NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209517November 20, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
POWER TAILGATE/REAR HATCH COMES DOWN WITHOUT WARNING. IT WOULD ONLY DO IT ONCE AND A WHILE BUT NOW ITS EVERYTIME. MY WIFE HAS BEEN CAUGHT WHEN IT COMES DOWN. EVEN WHEN MANUALLY PULLING THE TAILGATE UP IT DOES NOT STAY UP. THIS IS A VERY HEAVY TAILGATE AND IS DANGEROUS IF A CHILD WOULD GET CAUGHT IN BETWEEN THE OPENING AND THE TAILGATE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10209542November 20, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER
TOYOTA REF #200711200190 (CUSTOMER SATISFACTION REFERENCE #) MY HUSBAND MINI VAN SLIDING DOOR CABLE SHOOT A VERY HARD PIECE OF PLASTIC OUT AND THE CABLE DISLODGED FROM ITS HINGE. LUCKILY THAT WE DID NOT HAVE ANY ONE SITTING IN THE PATH OF THE HARD PLASTIC WHICH HAS A LOT OF SHARP ANGLES, AND A POINTING CORNER. I SEE THIS IS MAJOR SAFETY ISSUE. BUT THE CUSTOMER SAT. REP (DANNER ??)IS NOT TAKING THIS SERIOUSLY. I TALKED W/ THE DEALER REPAIR PERSON THAT HE SAID THAT HE HAD SAW A FEW OF THE SAME PROBLEM. I KNOW MY CAR IS OUT OF WARRANTY, BUT I WOULD FEEL VERY BAD SOMEONE ELSE IS HARM BY THIS DEFECT. I TOLD TOYOTA THAT I INTEND TO REPORT THIS TO THE CONSUMER SAFETY TO MAKE SURE PEOPLE AWARE OF THIS DESIGN DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209351November 19, 2007
STEERING:HYDRAULIC POWER ASSIST:HOSE, PIPING, AND CONNECTIONS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 5 MPH, THE POWER STEERING OIL LINE WAS DETACHING FROM THE VEHICLE. AS A RESULT, THE POWER STEERING BEGAN TO FAIL. THE VEHICLE WAS TAKEN TO THE DEALER AND A REPAIR GARAGE FOR INSPECTION IN APRIL AND NOVEMBER OF 2007. THE MECHANIC WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE CONTACT HAS SCHEDULED ANOTHER APPOINTMENT WITH THE TOYOTA DEALER TO HAVE THE VEHICLE EXAMINED. THE CURRENT MILEAGE WAS 45,000 AND FAILURE MILEAGE WAS 39,336. UPDATED 01-15-08. *KB THE POWER STEERING HOSE POPPED OFF. UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209366November 19, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE REAR DOOR OF MY 2004 SIENNA COLLAPSED ON ME. THE DOOR WAS NOT TOUCHED AND IT JUST COLLAPSED ON ME. I REPORTED THIS EVENT TO MY LOCAL TOYOTA DEALER. THEY SAID THAT I WAS OUT OF WARRANTY AND HAD TO PAY OUT OF POCKET FOR THE REPAIRS. I THEN REPORTED THIS FAILURE TO TOYOTA USA WHO THEN REFERRED ME BACK TO THE LOCAL TOYOTA DEALER. THE LOCAL DEALER AGAIN INFORMED ME THAT I NEED TO PAY OUT OF POCKET FOR THE REPAIR. MY VEHICLE WAS OUT OF WARRANTY BY 1 MONTH. THE LOCAL DEALER WANTED APPROXIMATELY $200-$300 FOR THE REPAIR. THROUGH THE SUPPORT OF THE ONLINE SIERRA OWNER'S CLUB, I FOUND OUT THAT THE STRUT ON THE BACK RIGHT SUPPORT WAS BROKEN. I ORDERED 2 STRUTS FROM AN AUTOPARTS DEALER AND REPAIRED IT MYSELF IN ABOUT 2 MINUTES FOR ABOUT $50. I INSTALLED 2 STRUTS BECAUSE I DON'T TRUST THE TOYOTA STRUT AT ALL. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10209384November 19, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
OUT OF THE BLUE OUR TAILGATE NO LONGER STAYS UP. THE TRUNK STRUTS NEED REPLACING ACCORDING TO THE DEALER. OUR FIVE YEAR OLD TOLD US OF THIS PROBLEM WHEN HE WAS TRYING TO GET SOMETHING OUT OF THE BACK. LUCKILY HE WAS NOT INJURED. WE ARE GOING TO GET THE PROBLEM FIXED. I'VE READ ONLINE THAT AN INVESTIGATION THROUGH YOU HAS BEEN GOING ON SINCE DEC. 2006. I'M CONCERNED THAT WE HAD NEVER BEEN TOLD THIS IS A POTENTIAL PROBLEM IN A RELATIVELY NEW CAR. I'VE READ OF OTHER CLOSE CALLS FOR INJURIES AND AM SURPRISED THAT THERE HAVE BEEN NONE CONSIDERING THE WEIGHT OF THE TAILGATE AND THE FORCE WITH WHICH IT CLOSES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208885November 14, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR POWER LIFTGATE CLOSED WITHOUT WARNING. THE DEALER STATED THAT THERE WAS DAMAGE TO THE STRUTS THAT SUPPORT THE LIFTGATE. AS OF NOVEMBER 14, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE FAILURE MILEAGE WAS 46,000 AND CURRENT MILEAGE WAS 49,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208686November 12, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
WHILE REMOVING ITEMS FROM THE REAR SECTION OF THE VEHICLE THE LIFT GATE DROPPED DOWN AND BEGIN CLOSING ON ME. AS THOUGHT THE LOCKING DEVICE FAILED HOLDING IT UP AND OPEN, IT DID NOT STOP ONCE GENTLY TOUCHING ME AND I HAD TO USE FORCE TO STOP IT FROM CLOSING FURTHER UNTIL I COULD GET OUT FROM UNDER IT. THE ONLY THING I HAVE NOTICED PRIOR TO THIS INCIDENT IS THAT THE GATE SEEMS TO OPEN/CLOSE SLOWER THAN PREVIOUSLY. NOW I DO NOT USE THE REAR STORAGE UNLESS ABSOLUTELY NECESSARY AND EVEN THEN, I DO NOT ALLOW ANYONE TO WORK UNDERNEATH IT WITHOUT A SECOND PERSON BEING THERE FOR SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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