Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10216604January 31, 2008
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
POWER SLIDING DOOR INOPERATIVE STOPPED WORKING NOT REALLY SURE OF THE DATE IT STOPPED WORKING(OUR LEASE WAS APPROACHING THE END) AS WE FOUND SLIDING DOOR TO BE TOO SLOW AND NOT SAFE THEREFORE WE TURNED IT OFF. WE LEASED VEHICLE AND THEREFORE RETURNED IT. TOYOTA PARKWAY IN HAMILTON,ONTARIO,CANADA SERVICE PERFORMED A DIAGNOSTIC TEST TO TELL ME THE CABLE AND MOTOR ON THE POWER DOOR NEEDED REPLACING. WE WERE INFORMED IT WOULD COST OVER $2,000 TO FIX THE DOOR(CABLE AND MOTOR) I WAS GIVEN THE OPTION TO TAKE ELSEWHERE FOR A QUOTE. WHERE I HAD IT FIXED SAID THERE WAS NOTHING WRONG WITH THE MOTOR IT DID NOT COST ME $2,000. I RETURNED IT TO TOYOTA WITH THE DOOR WORKING. I SPOKE TO THE GENERAL MANAGER (PARKWAY TOYOTA) AND HE MENTIONED THERE WERE PROBLEMS WITH THE POWER DOORS. HE REFUSED TO COVER MY COSTS AS I DID NOT HAVE IT FIXED AT TOYOTA. I WAS NOT TOLD THAT THEY WOULD TAKE CARE OF IT IN THE BEGINNING. BOTH SLIDING DOORS FREEZING SHUT IN COLD WEATHER- PASSENGERS HAD TO GO OUT THE HATCH DOOR I HAVE HEARD OF MELTING ICE POOLING ON THE DOOR BUT NOTHING DONE TO CORRECT. WE RETURNED VEHICLE FED UP BY THIS POINT. TOO MANY RECALLS AND ISSUES FOR A TOYOTA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216485January 30, 2008
LATCHES/LOCKS/LINKAGES
THE TOYOTA, SIENNA MINIVAN HAS A "SAFETY" FEATURE ON IT SO THAT WHEN A WINDOW IS OPEN THE SIDE DOORS WILL NOT LOCK SHUT WHEN THEY ARE OPENED. THIS IS NOT A SAFETY FEATURE AND RESULTS IN MISHAPS AND POSSIBLY INJURY, ESPECIALLY IF THE CAR IS PARKED ON A DECLINE. FOR EXAMPLE, IF THE WINDOWS ARE OPEN AND YOU WANT TO HELP YOUR INFANT, TODDLERS OR OTHER CHILDREN OUT OF THE CAR, THE SIDE CAR DOOR WILL NOT LOCK SHUT AND COMES SLAMMING INTO THE PEOPLE. IT MAKES NO SENSE FOR THE CAR TO BE DESIGNED THIS WAY AND EVERY SUMMER ONE OF MY KIDS GETS HIT IN THE HEAD, ARM OR I GET HIT BY THIS DOOR SLAMMING INTO US. PLEASE CHECK INTO THIS. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10216556January 30, 2008
STRUCTURE:BODY:DOOR
THE SLIDING DOOR ON THE DRIVER'S SIDE OF MY 2004 SIENNA HAS FAILED REPEATEDLY IN THE LAST TWO YEARS. THE FULL ASSEMBLY FOR THE DOOR MECHANISM (CABLE AND MOTOR) HAVE ALREADY BEEN REPLACED TWICE, AND IT IS ALREADY BREAKING AGAIN. ONCE THE SYSTEM FAILS, THE DOOR BECOMES FULLY INOPERABLE AND CANNOT BE OPENED/CLOSED MANUALLY. FROM WHAT I HAVE OBSERVED DIRECTLY, IT SEEMS THAT SOMETHING ALONG THE CABLE TRACK IS WEARING AWAY THE PLASTIC COATING ON THE CABLE (I KNOW BECAUSE THE PLASTIC IS PARTIALLY DANGLING OFF THE CABLE BELOW THE REAR WINDOW, JUST LIKE IT DID LAST TIME). THE LAST TIME THE CABLE ASSEMBLY WAS REPLACED, A LARGE PORTION OF THE PLASTIC HAD PEELED AWAY LEAVING THE CABLE STRIPPED BARE. FORTUNATELY, THE DOOR FAILED BEFORE THE CABLE ACTUALLY SNAPPED FROM WEAR-DOWN AS I HAVE READ IN OTHER CASES. IT JUST DOESN'T SEEM RIGHT THAT THE DOOR ASSEMBLY CONTINUES TO FAIL EVERY 6 TO 8 MONTHS. THERE DEFINITELY HAS TO BE A MANUFACTURER DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216410January 29, 2008
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE AUTOMATIC REAR HATCH OF MY 2004 SIENNA WILL NOT STAY OPEN.. THE SAFETY FEATURE IS NOT WORKING AND IT CONTINUES TO CLOSE EVEN IF YOU ARE STANDING UNDERNEATH IT.. IT WILL NOT STAY OPEN.. DANGEROUS FOR ME AND THE KIDS! *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10216341January 28, 2008
WHEELS:LUGS/NUTS/BOLTS/STUDS
TWICE I HAVE HAD A TIRE STUD BREAK WHILE REPLACING A TIRE, SPECIFICALLY THE LEFT FRONT WHEEL ON MY 2004 TOYOTA SIENNA WITH ALUMINUM WHEELS. BOTH TIMES THE LUG NUT WAS BEING TORQUED TO THE CORRECT SETTING OF 76 FT-LBS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215773January 23, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR AUTOMATIC LIFT-GATE OF MY 2004 TOYOTA SIENNA IS DEFECTIVE. APPROXIMATELY 50% OF THE TIME THE LIFT-GATE OPENS AND IMMEDIATELY STARTS TO CLOSE ON TOP OF YOUR HEAD. IT'S GOTTEN SO BAD THAT MY FAMILY NOW PUSHES THE BUTTON TO OPEN THE REAR LIFT-GATE WHILE WE STAND CLEAR AND THEN WHEN IT REVERSES, WE KEEP PUSHING THE BUTTON ON THE REMOTE OVER AND OVER UNTIL FINALLY THE REAR LIFT-GATE WILL STOP REVERSING AND STAY UP. ONLY THEN CAN WE DUCK UNDER THE DOOR TO GET WHAT WE NEED OUT OF THE BACK. IN THE EARLY STAGES OF THE PROBLEM, FAMILY MEMBERS WERE WHACKED OVER THE HEAD AT LEAST A DOZEN TIMES. IT DIDN'T TAKE LONG TO LEARN THAT THE REAR LIFT-GATE CANNOT BE TRUSTED. IT BEGAN AS AN INTERMITTENT PROBLEM, BUT IT HAPPENS EVERY DAY NOW. THE DEALERSHIP SAID THIS MORNING THAT THE PROBLEM IS NOT UNDER WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#10215710January 22, 2008
VISIBILITY
VENT WINDOW BLEW OFF TOYOTA SIENNA VAN WHILE PARKED IN DRIVEWAY, NO VANDALISM WAS INVOLVED MY HUSBAND WAS IN GARAGE, POTENTIALLY DANGEROUS SITUATION IF I HAD BEEN DRIVING ON HIGHWAY OR KIDS WERE IN THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10215500January 20, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE LIFT SUPPORTS ON THE REAR LIFT GATE OF OUR 2004 TOYOTA SIENNA HAS FAILED AGAIN DURING THE MIDDLE OF DECEMBER 2007. THE REAR LIFT GATE STRUCK MY WIFE ON HER HEAD/SHOULDER BUT LUCKILY DID NOT CAUSE HER SERIOUS INJURY WHEN IT FAILED TO REMAIN OPEN. WE HAD THE SAME PROBLEM IN NOVEMBER 2005. AT THAT TIME THE REPAIR/REPLACEMENT WAS COVERED BY WARRANTY. THIS TIME, BEING THAT THE MILEAGE IS NOW PLUS 46000, WE THOUGHT THAT THE EXTENDED "BUMPER TO BUMPER" WARRANTY OFFERED BY THE AUTO DEALER WOULD COVER THE REPLACEMENT AGAIN BUT WAS INFORMED THAT THE WARRANTY DID NOT COVERED STRUTS, SHOCKS ETC. WE PURCHASED THE VEHICLE NEW IN AUGUST OF 2004 AND IN NOVEMBER OF 2005 THE SUPPORTS FAILED. AFTER BEING REPLACED THEY FAILED AGAIN IN DECEMBER OF 2007. THE VEHICLE IS USED BY MY WIFE FOR TRANSPORTATION TO AND FROM WORK AND OTHER NORMAL USAGE. OBVIOUSLY SOMETHING IS WRONG WITH THE DESIGN OF THE SUPPORTS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10215208January 17, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
I HAVE A TOYOTA SIENNA 2004 XLE WITH POWER ASSIST LIFT GATE. THE REAR LIFT PATE OPENED THEN IMMEDIATELY CLOSED. IT HAS HIT ME ON THE HEAD SEVERAL TIMES. AND MY 18 MONTH OLD DAUGHTER ONCE. *TR
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10215044January 14, 2008
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
2004 TOYOTA SIENNA WITH TAILGATE FAILURE. CONSUMER STATES THAT TAILGATE FELL WHEN IT WAS OPENED. LUCKILY THE CHILD WAS ABLE TO MOVE QUICK ENOUGH SO NO INJURY OCCURRED. CONSUMER BELIEVES THE HYDRAULIC SYSTEM FAILED. *KB THE CONSUMER WAS TOLD THE TRUNK STRUTS AND BRACKETS NEEDED TO BE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214398January 10, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR HATCH SUPPORT STRUTS FAILED AND NEARLY CAUSED SEVERE INJURY TO A PASSENGER. THE DEALER HAS NOT INSPECTED THE VEHICLE. THE CONTACT NOTICED THAT THE VEHICLE HAD NOT BEEN OPERATING CORRECTLY FOR A PERIOD OF TIME PRIOR TO THE FAILURE. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 62,000 AND FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10214301January 9, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TOYOTA SIENNA LE, REAR HATCH LIFT GATE STRUTS FAILED - STRUTS DO NOT SUPPORT LIFT GATE ANYMORE, MUST BE HELD OR PROPPED OPEN TO PREVENT CLOSING ON PERSON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213623January 3, 2008
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
2004 TOYOTA SIENNA XLE LIMITED AWD. POWER LIFTGATE DOES NOT FULLY OPEN UP WHEN I TRY TO OPEN THE LIFTGATE WITH THE SWITCH AT THE DRIVER'S CONSOLE. MANUALLY OPEN THE LIFTGATE DOES THE SAME. THIS PROBLEM STARTED HAPPENING SOMETIME IN OCTOBER, 2007 AND NOW THE LIFTGATE OPENING IS GETTING LOWER THAN FIRST EXPERIENCED. I HIT MY HEAD ON THE LIFTGATE FEW TIMES.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213035December 28, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
THE LIFT GATE STRUTS ON MY 2004 TOYOTA SIENNA WITHOUT THE POWER FUNCTION FAILED UNEXPECTEDLY AND SMACKED MY WIFE IN THE HEAD. FORTUNATELY, SHE ONLY HAD A LITTLE KNOB ON HER HEAD AND NOTHING MORE SERIOUS. THANKS GOODNESS ONE OF MY KIDS WASN'T LOADING SOMETHING AT THE TIME. THEY MIGHT HAVE BEEN CRUSHED. I WAS LOOKING FOR REPLACEMENT PARTS ONLINE AND SAW THAT THERE'S QUITE A FEW PEOPLE HAVING THIS SAME ISSUE AND THOUGHT I'D REGISTER A COMPLAINT. I'M 38 AND HAVE NEVER HAD ANY SORT OF LIFT STRUT FAILURE ON ANY OF MY VEHICLES. THIS IS PARTICULARLY TROUBLING GIVEN THE WEIGHT OF THE GATE AND IMMEDIATE FAILURE OF THE PART. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10212925December 27, 2007
ELECTRICAL SYSTEM:WIRING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR SIDE DOOR WAS INOPERABLE DUE TO RUSTED GUIDE WIRES. THE DEALER STATED THAT NORMAL WEAR AND TEAR CAUSED THE FAILURE. AS OF DECEMBER 27, 2007, THE DEALER HAD NOT REPAIRED THE VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 101,000. THE ENGINE SIZE AND VIN WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212920December 27, 2007
STEERING:COLUMN
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 10-15 MPH, THE STEERING WHEEL VIBRATED AND HE HEARD A CLUNKING NOISE WHEN HE MADE A TURN. THE DEALER STATED THAT THERE WAS A DEFECT FOR THE INTERMEDIATE STEERING SHAFT. THE STEERING SHAFT WAS REPLACED WITH AN UPGRADED PART. THERE HAD BEEN NO OTHER OCCURRENCES SINCE THE REPLACEMENT. THE CURRENT AND FAILURE MILEAGES WERE 68,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212980December 27, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE ATTEMPTING TO OPEN THE REAR DOOR WITH LIFT GAGE BUTTON THE DOOR OPENS A FEW INCHES AND WILL NOT STAY OPEN, IT CLOSED WITH FORCE AND WITHOUT WARNING. THE STRUTS HAVE FAILED WHEN ATTEMPTING TO MANUALLY HOLD THE DOOR IN THE UPRIGHT POSITION. THE POWER CYCLES AUTOMATICALLY ENGAGED WHILE ATTEMPTING TO MANUALLY LIFT THE DOOR. THE DEALER ADVISED THE CONTACT TO DISCONNECT THE BATTERY THEN RECONNECT IT TO RESET THE COMPUTER; HOWEVER, THAT DID NOT CORRECT THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 29,000. UPDATED 01/17/08 *BF THE CONSUMER STATED THE DEFECT IS STILL AFFECTING THE VEHICLE TO DATE. UPDATED 01/17/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212994December 27, 2007
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
I OWN A 2004 TOYOTA SIENNA XLE MINIVAN. THE REAR HATCH ON MY VAN UNEXPECTEDLY CLOSE BY ITSELF WHEN IT WAS IN THE "OPEN" POSITION. THE DOOR CAME DOWN ON MY SHOULDER AS I WAS UNLOADING THE VAN AND PROMPTLY WENT BACK UP. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10212999December 27, 2007
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
I HAVE A 2004 TOYOTA SIENNA MINIVAN WHICH THE TAIL GATE DOOR WILL NOT STAY OPEN AND HAS FALLEN DOWN ON ME, I WAS NOT INJURED, BUT MY GRANDCHILDREN RIDE IN THIS CAR AND SOMETIMES LEAVES THINGS IN AND SHOULD THEY GO IN THIS CAR WITHOUT MY KNOWING. *TR THEY COULD POSSIBLE GET KILLED BY IT COMING DOWM AUTOMATICALLY ON THEM, AND YOU CAN'T STOP IT FROM CLOSING.IF YOU OPEN IT MANUALLY IT WILL NOT STAY UP YOU HAVE TO HOLD IT OPEN WITH ONE HAND AND GRAB WHAT YOU NEED WITH THE OTHER AND THEN IT SLAMS DOWN HARD AND FAST. THIS IS A POSSIBLE LIFE THREATING DOOR,IT COULD CRUSH AND KILL SOMEONE INSTANLY, OR SEVER A LIMB.IT NEEDS TO BE RECALLED.!!!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10212887December 26, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
THE POWERED LIFTGATE OF MY 2004 SIENNA DOESN'T STAY UP WHEN OPEN. IT CLOSES REGARDLESS OF SOMEONE BEING UNDER. I PERSONALLY GOT HURT WHEN THE DOOR CLOSED ONE TIME AND MY SON ALMOST GOT PINNED DOWN AS WELL. I AM SEEING ON THE INTERNET A LOT OF PEOPLE HAVING THE SAME PROBLEM AND YET I AM SURPRISED THAT TOYOTA HAS NOT ISSUED A RECALL FOR SUCH A SERIOUS ISSUE. I AM TAKING MY CAR TO THE DEALER TO GET THIS FIXED SINCE I CANNOT OPEN THE LIFTGATE ANYMORE DUE TO THIS ISSUE. I BELIEVE THIS IS A PROBLEM WITH THE GAS STRUTS THAT ARE DEFECTIVE. AFTER TALKING TO MY DEALER, THIS ONE DOESN'T SEEM TO THINK THIS IS A SERIOUS ISSUE AND THAT THEY SHOULD TAKE CARE OF IT AT NO CHARGE. FYI I ALREADY REPLACED THESE GAS STRUTS ONCE (YES THIS WILL BE THE 3RD SET IN 4 YEARS!). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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