Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10228360May 20, 2008
WHEELS:RIM, TIRES
MY WIFE HAS BRAND NEW FIRESTONE FIREHAWK ST TIRES PUT ON HER TOYOTA SIENNA VAN ON APRIL 15 2008 AND ON MAY 2, 2008 WHILE DRIVING DOWN THE INTERSTATE HER TIRE CAME APART. THE TREAD SEPARATED FROM THE SIDEWALLS (WHICH WERE STILL ON THE RIM) AND WENT FLYING OFF STILL COMPLETELY ROUND . LUCKILY IT WAS A REAR TIRE AND SHE WAS ABLE TO CONTROL HER VEHICLE AND BRING IT TO A SAFE STOP. THE TIRES WERE INSTALLED AT THE TOYOTA DEALERSHIP AND THEY REPLACED ALL FOUR TIRES BECAUSE WE DIDN'T FEEL SAFE WITH THIS BRAND. WE DID HAVE TO REPLACE THE RIM ON THE BLOWN TIRE AS IT BECAME BENT SOMETIME DURING THE ORDEAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228106May 18, 2008
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
SINCE 9/07, REAR POWER TAILGATE WOULD NOT RAISE TO FULL HEIGHT. ACTUALLY WALKED INTO GATE DUE TO THIS PROBLEM. THOUGHT IT WAS THE COOLER WEATHER. AS WINTER APPROACHED, THE GATE WOULD RAISE, NOT FULLY, THEN CLOSE ON IT'S OWN, NO WARNING. WITHOUT THE POWER HATCH, YOU COULD LIFT AND HOLD THE GATE, BUT, IT WOULD NOT STAY UP ON IT'S OWN. TOYOTA, CAN REPLACE THE GAS STRUTS/SHOCKS, PARTS ONLY $286/EACH. IT'S A FLAW, AND SHOULD BE A RECALLED ITEM SINCE MANY CONSUMERS HAVE HAD THE SAME FAULTY HATCH, IT CAN COME DOWN AT ANY TIME ON ANYONE AND WILL NOT STAY UP UNLESS HELD OPEN WITH A STICK. IT HAS NOT WORKED PROPERLY FOR OVER 6 MONTHS, JUST SPOKE WITH THE DEALER 15/5/8, HONESTLY THINKING THE PROBLEM WOULD CORRECT ITSELF WITH WARMER WEATHER. OBVIOUSLY, IT DID NOT. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10227717May 14, 2008
TIRES
DUNLOP RUN FLAT TIRES WEAR, REPAIRS AND REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227405May 12, 2008
STEERING
ON APRIL 18, 2008 THE STEERING ON MY TOYOTA SIENNA BEGAN TO FEEL DIFFICULT. IT WAS VERY HARD TO TURN THE STEERING WHEEL. THE INTERMEDIATE STEERING SHAFT HAD FAILED AND WAS REPLACED ON MAY 6, 2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10227481May 12, 2008
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION IN 2004 TOYOTA SIENNA VAN: AT 0830AM PST, APRIL 29TH 2008 I WAS DRIVING TO WORK AT MY SCHOOL WHERE I WORK AS A TEACHER. WHILE MAKING A SLOW U-TURN, WITH MY FOOT LIGHTLY ON THE BRAKE PEDAL, MY 2004 TOYOTA SIENNA LE VAN SUDDENLY TOOK OFF AND ACCELERATED UNCONTROLLABLY LIKE A ROCKET AT MAXIMUM VELOCITY. THE ACCELERATOR PEDAL WAS NEVER PRESSED DURING THIS INCIDENT. I HAD JUST A SPLIT SECOND TO REMOVE MY FOOT COMPLETELY OFF THE BRAKE PEDAL TO LOOK DOWN AT THE FLOOR BOARD TO ENSURE NOTHING WAS PINNING THE PEDAL DOWNWARD, NOTHING WAS THERE AND THE VAN WAS STILL ACCELERATING LOOKED UP IN HORROR AS VEHICLE WAS CONTINUING TO ACCELERATE AT AN EXTREMELY HIGH RATE OF SPEED AND CONTINUING TO ACCELERATE. I QUICKLY STEERED THE VEHICLE AND DODGED A SCREENED CHAIN-LINK FENCE TO AVOID AN AREA WHERE CHILDREN USUALLY STAND WAITING FOR PARENTS. WITH VEHICLE STILL ACCELERATING AT FULL POWER I QUICKLY PASSED THE FENCE AREA, APPLIED THE BRAKES WITH GREAT FORCE, BUT THEY FELT UNRESPONSIVE TO THE ACCELERATION FORCES. WITH VEHICLE MOVING AT A VERY HIGH RATE OF SPEED AND STILL ACCELERATING, I SAW A PARKED VEHICLE RIGHT IN FRONT OF ME AND COULD NO LONGER CONTROL THE VEHICLE, I BRACED FOR IMPACT. THE VAN VIOLENTLY SMASHED INTO AN UNATTENDED FORD EXPEDITION VEHICLE, ENGINE BRIEFLY REVVED HIGH AND THEN FINALLY SHUT DOWN. HAD THERE NOT BEEN A PARKED VEHICLE THERE I WOULD HAVE GONE DIRECTLY INTO THE RESIDENTIAL HOUSE ABOUT 50 FEET AWAY. IT ONLY TOOK ABOUT 3 OR 4 SECONDS FOR THE VAN TO TRAVEL THE 22 YARDS FROM WHERE THE ACCELERATOR MALFUNCTION STARTED TO THE IMPACT AREA OF THE OTHER VEHICLE. THERE IS NO DOUBT THAT THIS SITUATION WILL OCCUR AGAIN TO SOMEONE ELSE. LIVES WILL BE LOST AND DRIVERS WILL BE FALSELY HELD ACCOUNTABLE. I STRONGLY RECOMMEND THAT THE NHSTA INVESTIGATE THIS SERIOUS ISSUE. I AM SO CONCERNED ABOUT THIS ISSUE THAT I AM SENDING A COMPLETE DISSERTATION TO ALL TV NETWORKS (20/20, ETC) HOPING THAT SOME AGENCY WILL EXPOSE THIS TO A HIGH LEVEL OF PUBLIC AWARENESS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10227228May 10, 2008
ELECTRICAL SYSTEM
"BATTERY SAVER" FEATURE IS ONLY PARTIALLY IN MY 2004 TOYOTA SIENNA. THE OWNERS MANUAL AND THE TOYOTA SERVICE MANUAL STATE THAT "IF ANY DOOR IS LEFT OPEN, THEN THE ROOM LIGHTS SHOULD GO OUT AFTER 20 MINUTES". THIS FEATURE IS ONLY PARTIALLY OPERABLE AS THE IGNITION KEY CYLINDER LIGHTS AND THE TWO FRONT PERSONAL LIGHTS DO GO OFF, BUT ALL OTHER INTERIOR LIGHTS REMAIN ON WITH AN OPEN DOOR. TOYOTA HAS TAKEN NO ACTION TO CORRECT PROBLEM. WHEN A DOOR IS INADVERTENTLY LEFT OPEN, THE BATTERY WILL DISCHARGE, REMOVING THE ABILITY TO START THE VEHICLE. THERE ARE NUMEROUS REPORTS OF THIS PROBLEM ON THE INTERNET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225844April 27, 2008
STRUCTURE:BODY
I OWN A 2004 TOYOTA SIENNA XLE 7 PASSENGER LIMITED VAN. MY REAR LIFTGATE WILL NOT STAY OPEN IT WILL RAISE TO FULLY OPEN AND IMMEDIATELY BEGIN RAPIDLY CLOSING. I BARELY GOT OUT OF THE OPENING BEFORE IT CLOSED. NO SENSORS REACTED TO STOP THE AUTOMATIC POWERED DOOR FROM CLOSING. THIS OCCURS EITHER FROM USING THE REMOTE BUTTON ON THE KEYHOLDER OR FROM THE BUTTON INSIDE THE VAN NEAR THE SUN ROOF SWITCH. THIS DEFECT CAN AND WILL HURT, INJURE OR COULD KILL A CHILD OR ADULT USING THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225605April 24, 2008
STEERING:HYDRAULIC POWER ASSIST SYSTEM
POWER STEERING RACK FAILURE ON 2004 VEHICLE WITH 36,000 MILES. STEERING IS ERRATIC AND ODD FEELING. CONCERN IS THAT A TOTAL PS FAILURE COULD OCCUR MAKING VAN VERY DIFFICULT TO CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224984April 19, 2008
EXTERIOR LIGHTING:HEADLIGHTS, EXTERIOR LIGHTING, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
I OWN A 2004 TOYOTA SIENNA WITH 76,000 MILES ON IT. I WAS ONE OF THE FIRST OWNERS WHEN THE NEW MODEL WAS INTRODUCED. IT HAS BEEN WELL MAINTAINED THROUGH MOLLE TOYOTA, KC MO THAT I HAVE BEEN PLEASED WITH PRIOR TO THIS INCIDENT. I HAD SOME PROBLEMS WITH IT INITIALLY AND TOYOTA MOTOR SALES ALWAYS TOOK CARE OF IT AND PROVIDED EXCELLENT SERVICE AND FOLLOW UP. HOWEVER, THE REPUTATION THAT THEY HAVE BUILT OVER THE COURSE OF 4 YEARS HAS COME UNRAVELED. ONE OF MY HEADLIGHTS WENT OUT RECENTLY AND I TOOK IT IN TO THE DEALER TO GET FIXED, ASSUMING IT NEEDED A NEW BULB. I WAS PRESENTED WITH A PROJECTED PRICE OF $ 900.00 TO FIX ONE HEADLIGHT. $ 800.00 OF THIS WAS A ?IGNITER? PART FROM TOYOTA AND $ 100.00 OF THIS WAS LABOR FROM THE DEALER. I FILED A COMPLAINT WITH TOYOTA MOTOR AND IT WAS BOUNCED BACK TO THE DEALER WHO DELIVERED THE MESSAGE THAT THERE WAS NO OTHER OPTION BUT TO PAY THIS, DUE TO THE HIGH MILEAGE. CLEARLY, THIS IS A SAFETY ISSUE AS I CAN NOT AFFORD TO FIX THIS AND CAN NOT DRIVE THE CAR WITHOUT HEADLIGHTS. A REALISTIC REPAIR EXPECTATION WOULD BE TO REPLACE A BULB. THIS IS AN OUTRAGEOUS EXPENSE THAT TOYOTA SHOULD INCUR. THANK YOU, PATRICE LOFQUIST *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224721April 16, 2008
EXTERIOR LIGHTING:HEADLIGHTS
I HAVE A 2004 TOYOTA SIENNA THAT HAS A LARGE AMOUNT OF CONDENSATION INSIDE OF THE PASSENGER SIDE HEADLIGHT ASSEMBLY. I FIRST NOTICED IT IN DECEMBER WHEN THE CONDENSATION FROZE AND CONSIDERABLY BLOCKED THE HEADLIGHT BEAM. WHEN RESEARCHING ON THE INTERNET TO FIND OUT HOW TO TAKE THE LENS OFF TO DRY THE CONDENSATION I DISCOVERED THAT THE BEAM ASSEMBLY DOES NOT COME APART AND THAT MANY OTHER OWNER'S OF THE SAME MODEL ARE HAVING THE SAME PROBLEM. IN ADDITION, THIS PROBLEM ALWAYS SEEMS TO BE REPORTED ON THE PASSENGER SIDE. EVENTUALLY THE CONDENSATION WILL CAUSE THE LIGHT TO FAIL. TOYOTA REDESIGNED THE SIENNA IN 2004 AND THE NEW, BIGGER HEADLIGHTS WERE A MAJOR CHANGE. THE CONDENSATION SLIGHTLY AFFECTS THE HEADLIGHTS IN THE WARMER MONTHS BUT IS A SIGNIFICANT PROBLEM WHEN THE TEMPERATURES ARE BELOW FREEZING. THIS SEEMS TO BE A DESIGN FLAW AFFECTING VEHICLE SAFETY THAT TOYOTA SHOULD BE REQUIRED TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224323April 13, 2008
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
THE POWER LIFTGATE OF MY 2004 TOYOTA SIENNA HAS FAILED. THE LIFTGATE HAS UNEXPECTEDLY CLOSED, BUT IS NOW INOPERABLE DUE TO STRUT FAILURE. THE LIFTGATE IS VERY HEAVY AND CLOSES WITH MUCH FORCE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10223162April 2, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I STARTED HAVING TROUBLE COMPLETELY CLOSING THE DRIVER'S SIDE SLIDING DOOR ON MY 2004 TOYOTA SIENNA. IT HAS A BROKEN LATCH MECHANISM (THE DOOR IS MANUAL, NOT POWER). THE LATCH IS HELD IN PLACE IN THE DOOR WITH THREE BOLTS. TWO OF THEM HAVE SHEARED OUT OF THE METAL OF THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10223171April 2, 2008
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
2004 TOYOTA SIENNA XLE -DRIVER'S SIDE DOOR HINGE POPS, CALLED DEALER, ASKED IF THERE WAS A SERVICE BULLETIN ON THIS PROBLEM. THERE IS, BUT THEY SEND THE VAN TO A BODY SHOP FOR REPAIRS (RE-WELDING) AND THAT WILL TAKE 4 DAYS. BECAUSE IT IS UNDER A SERVICE BULLETIN AND NOT A RECALL, THEY DO NOT PROVIDE A "LOANER" OR RENTAL VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222648March 29, 2008
STEERING
ABOUT 15 MINUTES INTO A HALF HOUR DRIVE THE STEERING SUDDENLY FELT LIKE IT WAS STICKING DURING TURNS. THE FORCE REQUIRED TO TURN THE STEERING WHEEL BECAME UNPREDICTABLE, MAKING THE VEHICLE DIFFICULT TO CONTROL. DID NOT DRIVE THE VEHICLE UNTIL LOCAL GARAGE (NOT AFFILIATED WITH TOYOTA) COULD INSPECT STEERING. THEY REPORTED THAT THE INTERMEDIATE STEERING SHAFT NEEDED TO BE REPLACED DUE TO CORROSION FROM ROAD SALT, BUT THAT THE PART WAS ON NATIONAL BACK ORDER. FOUND ON NHTSA WEBSITE THAT TOYOTA HAD ISSUED A TSB ON THIS PROBLEM IN JANUARY 2007. GIVEN THE RAPIDITY OF THE ONSET OF THIS PROBLEM, SUGGEST THAT OWNERS IN HIGH SALT AREAS SHOULD BE NOTIFIED BY MANUFACTURER. TOTAL MILEAGE ON VEHICLE IS 56,000. WILL KEEP DAMAGED PART WHEN REPLACEMENT ARRIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222469March 27, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
IT WOULD APPEAR THAT THE MOUNT FOR THE LEFT REAR DOOR'S LOCK ON MY 2004 SIENNA 8LE IS BROKEN. THE DOOR ON THE BACKSIDE HAS MOUNTS FOR THE FEMALE RECEPTABLE TO THE U-SHAPED BOLT ON THE CAR BODY. THE SCREWS ON THAT MOUNT HAVE TORN THROUGH THE SHEET METAL AND NOW THE DOOR WONT CLOSE ALL THE WAY. I THINK THE U-BOLT FROM THE BODY IS NOT SITTING COMPLETELY INTO THAT RECEIVER ON THE DOOR AS A RESULT OF A SMALL MISALIGNMENT. THE TOYOTA DEALER INFORMED ME THAT HE'S SEEN THIS BEFORE AND SUGGESTED THAT I TAKE THE CAR TO A BODY SHOP TO HAMMER AND WELD THE THING BACK INTO PLACE. OTHERWISE, HE'D HAVE TO REPLACE THE ENTIRE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222390March 26, 2008
STEERING
WE HAD A STEERING PROBLEM WITH THIS CAR FOR A NUMBER OF MONTHS. THE STEERING WOULD BECOME VERY DIFFICULT AND FELT AS IF IT WAS LOCKING UP, ESPECIALLY IN THE MIDDLE OF A TURN. IT WAS EXTREMELY DIFFICULT TO CONTROL THE CAR AND REQUIRED MUCH EFFORT. TOWARDS THE BEGINNING, IT WAS A BIT INTERMITTENT. AT THE FIRST VISIT TO THE TOYOTA DEALER, WE PAID FOR OTHER SERVICE IN A VAIN EFFORT TO ADDRESS THE PROBLEM AT THE RECOMMENDATION OF THE SERVICE ADVISOR, AS THEY SAID THEY WERE UNABLE TO REPRODUCE THE PROBLEM; NO MENTION WAS MADE OF THIS PROBLEM, AND NO INDICATION WAS MADE THAT AN INSPECTION WAS MADE TO SEE IF THIS WAS THE SOURCE OF OUR COMPLAINT EVEN THOUGH A TSB HAD EXISTED FOR WELL OVER A YEAR AND NUMEROUS COMPLAINTS HAD BEEN LOGGED THROUGH NHTSA AND ON THE INTERNET. THE TECHNICIANS SAID THEY COULD NOT REPRODUCE THE PROBLEM. ON THE SECOND VISIT, I REFERENCED THE TOYOTA TSB (#10020994 FROM 01/2007) AND THEY REPLACED THE INTERMEDIATE STEERING SHAFT (I HAVE THE ORIGINAL) AT MY COST! (TOTAL OF ~$700 FOR 2 VISITS). WE CAME CLOSE TO HAVING ACCIDENTS IN THE CAR BEFORE THE REPAIR WAS MADE. THIS IS AN EXTREME HAZARD WHICH WILL LIKELY CAUSE BODILY OR PROPERTY HARM IF TOYOTA DOES NOT RECALL THESE VEHICLES SOON. A NUMBER OF SIMILAR COMPLAINTS ALREADY EXIST IN YOUR DATABASE: 10221808 10220841 10220825 10220825 10189743 10162602 10159496. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10222298March 25, 2008
SEAT BELTS
ALL SEAT BELTS STICKING OR NOT RETRACTING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221862March 20, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
FOR THE PAST MONTH OR SO, THE POWER LIFT GATE SEEMED TO NOT GO UP/RAISE AS HIGH AS I THOUGHT IT DID. THEN YESTERDAY THE POWER LIFT GATE UNEXPECTEDLY CLOSED DOWN. USING THE KEY FOB/REMOTE I RAISED IT ONLY TO HAVE IT CLOSE AGAIN. I TRIED LIFTING IT MANUALLY AND IT CLOSED AGAIN. I LOCKED THE CAR AND TRIED THE LIFT GATE AGAIN AND IT CLOSED DOWN. THIS MAKES THE REAR OF THE CAR INACCESSIBLE SINCE IT IMMEDIATELY CLOSES DOWN. THIS IS VERY DISCONCERTING SINCE THE DOOR IS VERY HEAVY AND THIS IS A MINI-VAN WHICH IS FREQUENTLY PURCHASED BY FAMILIES WITH CHILDREN. IT WOULD HAVE BEEN TERRIFYING AND POSSIBLY FATAL TO MY YOUNG CHILDREN IF THEY WERE BY THE REAR OF THE MINI-VAN WHEN THIS THING UNEXPECTEDLY CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221808March 19, 2008
STEERING
A SHAFT IN THE POWER STEERING BEGAN TO FAIL DUE TO CORROSION CAUSED BY ROAD SALT. COMPLETE FAILURE WOULD HAVE CAUSED THE STEERING TO LOCK UP. I REPLACED THE PART PRIOR TO FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221326March 16, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
2004 TOYOTA SIENNA CE(MANUAL HATCH):THE HATCH IS HARD TO LIFT OPEN AND DOES NOT STAY UP--JUST SLAMS DOWN SHUT. VERY DANGEROUS!! NEED 1 PERSON TO HOLD HATCH OPEN WHEN ACCESSING INTERIOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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