Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10237041August 5, 2008
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AND ATTEMPTING TO TURN THE VEHICLE AT APPROXIMATELY 35-45 MPH, THE STEERING WOULD TIGHTEN AND HESITATE TO THE POINT WHERE IT FELT LIKE IT WOULD NOT TURN. THE DEALER BELIEVED THAT THE U JOINT NEEDED TO BE REPLACED AND HAD LOTS OF "PLAY". THE ESTIMATED REPAIR COST WAS $523.71. THE FAILURE MILEAGE WAS 78,000 AND CURRENT MILEAGE WAS 84,208.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236702August 2, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER
MY 2004 TOYOTA SIENNA ONLY HAS 29,000 MILES AND THE AIR CONDITIONING HAS BEEN HARDLY USED. THE A/C SYSTEM FAILED WORKING ABOUT 3 MONTH AGO DUO TO THE CONDENSER O-RING FAILURE. I CHECKED ONLINE AND FOUND THAT MANY 2004 SIENNA USERS HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10236480July 31, 2008
STRUCTURE:BODY:DOOR
APPROXIMATELY 10 MONTHS TO A YEAR AGO, COMPLAINED OF NOISE WITH FRONT DRIVER DOOR. NOTHING WAS DONE BY TOYOTA DEALERSHIP. MOST RECENTLY, DOOR BEGAN MAKING A POPPING SOUND UPON OPENING AND CLOSING. LEARNED FROM DEALERSHIP THAT DOOR WELD NEEDS REPLACING. CONTACTED TOYOTA COMPANY, HOWEVER, THEY WILL NOT FIX. RESEARCHED WEB AND LEARNED OTHER CONSUMERS ARE HAVING THE SAME PROBLEM IN THEIR 2004 - 2007 SIENNAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235303July 22, 2008
ELECTRICAL SYSTEM, STRUCTURE, STRUCTURE:BODY
THE RIGHT POWER SLIDING DOOR CABLE ON THE 2004 TOYOTA SIENNA LE BROKE. THE CAR WAS 5.1 YEARS OLD, BOUGHT NEW IN 2003, AND HAD 69,000 ML. ON THE DAY OF PROBLEM. NO INDICATIONS ON A SLIDING MECHANISM WERE PRIOR TO THE INCIDENT. AS ALWAYS THE DOOR WAS ACTIVATED BY THE REMOTE CONTROL. IT DID NOT OPEN ON SEVERAL ATTEMPTS. WHEN I APPROACHED IT AND TRIED TO OPEN BY THE HANDLE I SAW THE CABLE BEING RUSTY AND BROKEN. THE DEALER WORKED WITH TOYOTA ON THE ISSUE AND TOYOTA OFFERED TO PAY 50% OF PARTS AND LABOR, BUT MY FEE IS STILL ABOVE $800. TOYOTA REFUSED TO COVER IT ENTIRELY, ALTHOUGH THE PROBLEM IS WELL KNOWN TO THEM. HTTP://TOYOTA.JUSTANSWER.COM/UPLOADS/SND27613/2008-07-05_074916_SIENNA_SLIDING_DOOR_INOP.PDF . NO EXTENDED WARRANTY ON THIS PART WAS OFFERED BY TOYOTA. I CAN NOT USE THIS DOOR IN ANY WAY UNTIL IS REPAIRED, EVEN IF I SET IT TO ACT MANUALLY, IT WON'T OPEN MORE THAN 1/2 FT. THE ONLY WAY MY TWO CHILDREN CAN GET IN/OUT THE CAR IS FROM THE LEFT SIDE DOOR. WHERE ONE'S CAR SEAT IS INSTALLED. NEEDLESS TO SAY THIS IS A SERIOUS SAFETY ISSUE AS THE LEFT SIDE IS THE ONE TO THE ROAD AND CHILDREN JUMP OUT OR RUN TO THE CAR IN A BLINK OF AN EYE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235316July 22, 2008
FUEL SYSTEM, GASOLINE, STRUCTURE:FRAME AND MEMBERS, STRUCTURE:BODY
THE FUEL PIPE FROM THE TANK TO THE ENGINE ON MY 2004 TOYOTA SIENNA LE DISCONNECTED. I WAS DRIVING WITH MY KIDS AND STOPPED AT THE LIGHT, OUR CAR BEING THE FIRST IN THE RIGHTMOST LANE AT A BUSY INTERSECTION. WHEN THE LIGHT TURNED GREEN I PRESSED THE ACCELERATOR BUT THE CAR DIDN'T MOVE. I MADE SEVERAL MORE ATTEMPTS BUT IT WAS IN VAIN. THE MESSAGE ON THE SCREEN PANEL APPEARED AS A DISCHARGED BATTERY, WHICH AT THAT MOMENT PUZZLED ME VERY MUCH. I STARTED LOOKING AROUND, MAKING SIGNS TO THE VEHICLES BEHIND MINE TO TRY AND GET INTO THE OTHER LANE AS I CAN'T START MY CAR (THERE WERE FEW ANGRY DRIVERS). ONE STOPPED BY ME WHEN THE LIGHT TURNED RED AGAIN AND THEN SAID HE SMELLS GAS. AT THE SAME TIME A WOMAN AND HER OLDER TEENAGE DAUGHTER WERE RUNNING FROM ACROSS THE STREET WAIVING AND SHOUTING 'GET OUT OF THE CAR!'. SHE HELPED ME AND MY KIDS GET OUT AND TOLD US THAT WHILE DRIVING FROM THE OTHER SIDE SHE SAW WHEN THE GAS GUSHED FROM UNDER MY CAR. WELL THE REST IS KNOWN - 911, POLICE, FIRE TRUCK AND MY FAMILY SCARED AND BLESSED TO HAVE ESCAPED A HORROR. THE CAR WAS TOWED TO THE DEALER WHO TOLD ME THAT THE PIPE DISCONNECTED, THEY PUT IT BACK AND THAT THEY'VE NEVER ENCOUNTERED THIS PROBLEM. WHEN I ASKED ABOUT A WARRANTY ON THIS OR A FUTURE SIGN TO LOOK FOR, THE ANSWER WAS 'IT SHOULDN'T HAPPEN, IT CAN'T'. BUT IT JUST DID, RIGHT? I WANT TO MENTION THAT THE CAR HAS NEVER BEEN INVOLVED IN ANY ACCIDENTS AND IT'S VERY WELL CARED FOR. I HAD TO PAY FOR THE REPAIR OVER $100 WHICH I'M GUESSING TOYOTA WILL NEVER REFUND. I WILL FOREVER BE THANKFUL TO THAT WOMAN AND HER DAUGHTER WHO QUITE POSSIBLE SAVED OUT LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234698July 17, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR LIFTGATE STRUT FAILED IN THE VEHICLE. HE ATTEMPTED TO OPEN THE GATE, BUT IT WOULD NOT OPEN. IN ORDER TO LIFT THE GATE, HE HAD TO TRIP THE HANDLE. THE LIFTGATE WOULD NOT REMAIN OPEN AND HAD TO BE HELD OPEN MANUALLY. IF THE REAR DOOR WAS RELEASED, IT WOULD SLAM DOWN HARD ENOUGH TO POSSIBLY CAUSE AN INJURY. THE VIN AND MILEAGES WERE UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233613July 9, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING UNDER 40 MPH, THE AIR CONDITIONER FAILED TO WORK PROPERLY. THE AIR CONDITIONER STOPPED WORKING AND THE TEMPERATURE ON THE THERMOSTAT CONTINUED TO RISE THE FOLLOWING DAY. THE CONTACT CHECKED THE COOLANT AND NOTICED THAT THERE WAS NO ANTIFREEZE; THEREFORE, SHE REFILLED THE RADIATOR. THIS DID NOT KEEP THE VEHICLE FROM OVERHEATING. SHE TOOK THE VEHICLE TO A LOCAL DEALER AND THEY STATED THAT THERE WAS A LEAK IN THE RADIATOR CORE. THE VEHICLE HAS NOT BEEN REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233636July 9, 2008
STRUCTURE:BODY:DOOR
THE LEFT SLIDING DOOR LOCK FAILED. IT CANNOT BE LOCKED OR UNLOCKED FROM THE OUTSIDE OR BY USING THE DOOR REMOTE. THE ONLY WAY TO LOCK OR UNLOCK IT IS BY MOVING THE LOCK BUTTON AT THE INSIDE OF THE DOOR MANUALLY. THE DEALER ADVISED TO REPLACE THE DOOR ACTUATOR WHICH COSTS $1200! THE DEALER CHARGED $90 FOR JUST CHECKING WHAT'S WRONG WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233341July 7, 2008
STRUCTURE:BODY
2004 SIENNA XLE LIMITED -- ELECTRIC SLIDING/REAR DOOR ON DRIVER SIDE CLOSES BY ITSELF WHEN PARKED FACING DOWN INCLINE. DEALER DIAGNOSED FAULTY 'DOOR CHECK' BUT REFUSED TO REPAIR UNDER WARRANTY. THERE IS A TSB FOR FRONT DOOR 'DOOR CHECK' BUT NOT REAR SLIDING DOOR. THIS ISSUE IS A SAFETY CONCERN, AS PASSENGERS COULD BE PINNED IF DOOR WERE TO CLOSE UNEXPECTEDLY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10233235July 5, 2008
TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
FROM THE TIME WE PURCHASED THE CAR WE HAVE HAD MANY PROBLEMS WITH OUR BRIDGESTONE RUN FLAT TIRES. THE SENSOR ON THE DASHBOARD WAS CONSTANTLY ON, SO WE HAD TO CHECK THE TIRE PRESSURE EVERY WEEK- WHAT A PAIN! THE DEALER WAS NO HELP, THEY AGREED THAT THEY HAVE HAD MANY PROBLEMS WITH THE TIRES. WE FINALLY DECIDED TO REPLACE THEM WITH STANDARD TIRES AND I DRIVE WITHOUT A SPARE. I FIGURE I'LL CALL AAA IF I HAVE A PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233061July 2, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT BOTH THE DRIVER AND PASSENGER REAR SLIDING DOOR LOCKS WERE DEFECTIVE. PREVIOUSLY, ONE OF THE DOORS CAME OFF TRACK AND CAUSED THE GLASS TO SHATTER. THE DEALER REPAIRED THE DOOR AND GLASS. ON JULY 1, 2008, THE CONTACT'S CHILDREN WERE TRAPPED IN THE VEHICLE BECAUSE HE COULD NOT UNLOCK THE DOORS. THE CHILDREN HAD TO BE REMOVED FROM THE VEHICLE THROUGH THE FRONT DRIVER AND PASSENGER SIDE WINDOWS. THE DEALER REPROGRAMMED THE COMPUTER. THE MANUFACTURER WAS NOTIFIED, BUT THEY DID NOT TAKE A REPORT. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10233093July 2, 2008
VEHICLE SPEED CONTROL, AIR BAGS
I HAD SLOWED MY CAR TO ALLOW A GROUP TO PASS AND WAS MAKING A LEFT HAND TURN INTO A PARKING SPOT. MY CAR LURCHED FORWARD AND SPED FORWARD NEARLY STRIKING A GROUP OF TEENAGERS. I PLOWED THROUGH THREE CEMENT PILLARS AND A FLOWER POT AND FINALLY CAME TO REST. MY ENGINE WAS REVVING AND MY FOOT WAS ON THE BRAKE. *TR UPDATED 12/02/09 *BF UPDATED 12/03/09 THE CONSUMER ALSO STATED THE AIR BAGS DID NOT DEPLOY. UPDATED 12/03/09
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10232487June 27, 2008
UNKNOWN OR OTHER
SPARE TIRE FELL FROM UNDER VEHICLE, CAUSING BLOWOUT ON R/R TIRE. METAL THREADED ROPE HAD SHEARED OFF. UNABLE TO LOCATE SPARE AFTER INCIDENT. WHEN BUYING REPLACEMENT PART AT DEALER, STATED THIS HAPPENS ALL THE TIME. POSIBILITY OF INJURY OR DEATH VERY HIGH IN SIMILAR INCIDENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232459June 26, 2008
STRUCTURE:BODY:TAILGATE
2004 TOYOTA SIENNA POWER REAR LIFT TAILGATE MALFUNCTION. TAILGATE LIFTED NORMALLY THEN SUDDENLY AND WITHOUT WARNING BEGAN POWERED CLOSING, STRIKING MY WIFE IN THE BACK. I WAS ABLE TO REPRODUCE THE MALFUNCTION REPEATEDLY. THE MALFUNCTION OCCURS CONSTANTLY. THE CONSEQUENCE SHOULD A CHILD OR ELDERLY PERSON BE STRUCK BY THE REAR GATE. IT HAS NOT BEEN REPAIRED YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10232173June 24, 2008
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
MY 2004 TOYOTA SIENNA XLE LIMITED'S ALTERNATOR BELT GOT CUT AND THE VEHICLE IMMEDIATELY STOPPED ON THE ROAD AND HAD TO BE TAKEN TO A TOYOTA DEALER. THE DEALER SAYS MY VEHICLE HAD A "CATASTROPHIC AC FAILURE" WHICH CAUSED THE BELT TO BREAK AND SAYS IT WILL COST $2400 IN PARTS AND $1600 IN LABOR. HE THEN CONTACTED TOYOTA AND SAID THAT TOYOTA WILL PAY FOR THE PARTS. THIS PROBLEM SEEMS TO HAPPEN A LOT ON THIS MODEL, I SEARCHED ON THE INTERNET AND COULD FIND A LOT OF PEOPLE WITH THE SAME ISSUES AND TOYOTA HAS STILL NOT DONE ANY RECALL ON THE AC UNIT. SINCE THIS SEEMS TO A TOTAL DESIGN FLAW, I WOULD LIKE TOYOTA TO PICK UP THE FULL TAB FOR THIS REPAIR. ANY HELP IN THIS REGARD WILL BE APPRECIATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231509June 18, 2008
STRUCTURE:BODY
THE RIGHT POWER SLIDING DOOR ON THE 2004 TOYOTA SIENNA LE HAS JAMMED. THE CABLE ATTACHED TO THE DOOR IS STUCK IN THE DOOR MECHANISM. THE DOOR WAS ACTIVATED VIA THE REMOTE CONTROL ON THE DAY OF THE MALFUNCTION AND IT SIMPLY JAMMED OPEN. THE DOOR WONT CLOSE WITH THIS CABLE JAMMED INTO THE GEARS. WE HAD TO DRIVE HOME WITH THE DOOR IN AN OPEN POSITION. TOYOTA'S DEALERS SAY THAT THIS IS A KNOWN DEFECT. WHEN I BROUGHT THE TOYOTA TECHNICAL SERVICE BULLETIN - POWER SLIDING DOOR INOPERATIVE ? EL004-04 DOCUMENT TO THEIR ATTENTION, THEY STILL REFUSED TO REPAIR THE PROBLEM BECAUSE MY VEHICLE IS OVER THE 36,000 MILES TSB WARRANTY, BUT SINCE WHEN DOES A DEFECTIVE PART ON SAFETY OF A DOOR BECOME LIMITED TO A MILEAGE ISSUE? THEY INSISTED THAT I PAY A $120 FEE TO 'DIAGNOSE' THE PROBLEM, BUT THEN STATE THAT THE COSTS FOR REPAIRS ARE AT LEAST $1800, AS THEY KNOW EXACTLY WHAT THE PROBLEM IS. I HAVE CONTACTED NATIONAL TOYOTA AT 800-331-4331 AND THEY SAY THAT THERE'S NOTHING THEY CAN DO TO ASSIST ME. I HAVE SWITCHED OFF THE ELECTRONIC CONTROLS OF THIS DOOR, BUT IT STILL WONT CLOSE ALL THE WAY. IT IS A TOTAL SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10231291June 17, 2008
STRUCTURE:BODY:DOOR
THE CABLE ON THE POWER DOOR OF MY MINIVAN HAS SNAPPED. THE DOOR WILL NOT OPEN, LEAVING ONLY 1 ACCESS DOOR OUT OF THE REAR OF THE VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10229823June 3, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR LIFTGATE ON MY VAN WILL OPEN THEN CLOSE SUDDENLY. IF A PERSON WERE TO GET IN THE WAY THEY COULD BE CRUSHED AND SERIOUSLY INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228937May 27, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE PARKING THE VEHICLE THE PASSENGER SLIDING DOOR DISENGAGED WHICH CAUSED DAMAGED TO THE BODY OF THE VEHICLE. THE CONTACT FELT THAT RUSTED CABLES CAUSED THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 103,000. UPDATED 07/08/08. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228765May 23, 2008
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR HATCH STRUTS ON 2004 TOYOTA SIENNA FAILED ON APPROXIMATELY 01MAY08. LIFTGATE CLOSED ON MY WIFE AND SIX YEAR OLD NEPHEW. HAD TO USE CONSIDERABLE FORCE TO REVERSE THE ACTION OF DOOR. TOOK THE CAR WITH REAR LIFTGATE STRUT WARRANTY ENHANCEMENT TO THE DEALER ON 21MAY08 AND THE REPAIR WAS MADE,BUT THE LIFTGATE STILL FAILS TO STAY UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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