Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10241052September 5, 2008
UNKNOWN OR OTHER
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE DASHBOARD ON THE VEHICLE IS CRACKED. THE CRACKS ORIGINATED FROM THE AIR VENTS NEAR BOTH FRONT DOORS TO THE WINDSHIELD. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF THE CRACKS, BUT THEY WERE WILLING TO PAY FOR HALF OF THE CHARGES. THE CONTACT BELIEVES THAT THE CRACKS WERE DUE TO A MANUFACTURER DEFECT BASED ON THE AMOUNT OF COMPLAINTS THAT WERE FOUND IN OTHER SIENNA'S. THE FAILURE MILEAGE WAS 32,000 AND CURRENT MILEAGE WAS 42,000. UPDATED 10/16/08.*LJ UPDATED 10/17/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240560September 2, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
BOUGHT 2004 TOYOTA SIENNA IN SEPT. 06. VAN HAS 40K MILES AND HAS AN OUT OF ALIGNMENT RIGHT PASSENGER MOTORIZED DOOR FAILURE. DOOR RUBS AGAINST BODY AND MAKES GRINDING NOISE AS IT CLOSES. ALSO DRIVER DOOR HAS COLLAPSED GLASS. DEALER WANTS 100-300 JUST TO INSPECT AND REPORT PROBLEM TO EXTENDED PLATINUM CARE WARRANTY I PURCHASED. I CALLED EXTRA CARE (PLATINUM CARE 7 YEAR OR 100K) WHO MENTIONED THAT PROBLEM MIGHT POSSIBLY BE COVERED. TOYOTA NEEDS TO RECALL THE PASSENGER SLIDING DOOR TOO MANY PROBLEMS POSTED ON INTERNET BLOGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240565September 2, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
SLIDING DOOR ISSUES. I TOOK THE VEHICLE IN BECAUSE THE DRIVER'S SIDE DOOR WASN'T FUNCTIONING AT ALL AUTOMATICALLY AND THE PASSENGER SIDE DOOR WAS FREEZING AND NOT WORKING AUTOMATICALLY ALL THE TIME. THE DEALERSHIP REPLACED THE CABLE AND MOTOR ON THE DRIVERS SIDE AND TOLD ME THAT THERE WAS AN OBSTRUCTION CAUSING MY PROBLEMS WITH THE PASSENGER SIDE DOOR (A POKEMAN CARD). THE WAS IN THE SPRING OF 2008. NOW IN THE FALL OF 2008 I WENT TO THE DEALER BECAUSE THE PASSENGER DOOR ISN'T WORKING AT ALL. THEY HAVE TOLD ME IT WILL BE $2400.00 FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240671September 2, 2008
STRUCTURE:BODY:DOOR
THE PASSENGER SLIDING DOOR WILL NOT OPEN DUE TO FAULTY LATCH. THE DRIVER'S SIDE SLIDING DOOR LATCH WAS ALREADY REPLACED OUTSIDE WARRANTY. I CONTACTED THE DEALER AND TOYOTA. BOTH PARTIES SAID THERE WAS NOTHING THEY COULD DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240359August 30, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA - PASSENGER SIDE SLIDING DOOR WON'T OPEN. AT FIRST, IT WOULDN'T OPEN FROM THE OUTSIDE, BUT USING THE POWER BUTTON INSIDE WOULD LET IT OPEN. NOW EVEN THAT DOESN'T WORK AND THE DOOR IS USELESS. DEALER SAID THE PART TO FIX THIS (ACTUATOR) IS $700, PLUS LABOR. I SEE MANY PEOPLE REPORTING THIS PROBLEM ON VARIOUS FORUMS, SO IT SEEMS TO BE A WIDESPREAD DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240197August 29, 2008
STRUCTURE
TWO WEEKS AGO MY REAR PASSENGER SIDE AUTOMATIC DOOR WOULDN'T OPEN. I CAN SEE THE CABLE SNAPPED OUTSIDE THE DOOR. I HAVEN'T FIXED IT YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240205August 29, 2008
UNKNOWN OR OTHER
BOTH SLIDING DOORS ON THE MINIVAN BEGAN RUBBING AGAINST THE BODY ABOUT 4 MONTHS AGO. THE PROBLEM CONTINUES TO GET WORSEN. ON THE DRIVER SIDE, THE DOOR HAS RUBBED DOWN TO THE METAL AT THREE POINTS ON THE BODY WHERE THE BACK OF THE DOOR CLOSES INTO TO THE DOOR HOUSING. ADDITIONALLY, THE DOOR IS SAGGING ENOUGH ON THE HINGES THAT THE PAINT IS BEING RUBBED OFF ALONG THE TRACK OF THE DOOR AS WELL. THE PASSENGER SIDE DOOR HAS ALSO BEGUN TO SAG ON IT'S HINGES AND HAS RUBBED THE PAINT OFF THE BODY IN ONE SPOT. THE ISSUE IS CLEARLY RELATED TO THE DOOR SAGGING ON IT'S HINGES - WHETHER THE ISSUES IS DESIGN FLAW, OR PARTS THAT CAN NOT HANDLE THE WEIGHT I DO NOT KNOW. THE DEALER SAID THAT THEY WOULD REPLACE THE HINGES AND FIGHT FOR 100% COVERAGE FROM TOYOTA (THE CARE HAS 51000 MILES AND AM PAST WARRANTY). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240264August 29, 2008
STRUCTURE:BODY:DOOR
I HAVE A 2004 TOYOTA SIENNA MINIVAN THAT WE HAVE HAD NUMEROUS PROBLEMS WITH THE PASSENGER SIDE REAR AUTOMATIC DOOR. TONIGHT WHEN OPENING THE DOOR TO TAKE MY NEWBORN OUT I HEARD A LOUD SNAP, THE CABLE HAD SNAPPED. AFTER CLOSING THE DOOR I AM STILL UNABLE TO OPEN IT AT ALL, EVEN AFTER TURNING OFF THE AUTOMATIC DOOR BUTTON. LOOKING AT THE CABLE IT APPEARS TO BE RUSTED AND FRAYED. IT IS MY UNDERSTANDING THAT THIS IS NOT AN ISSUE THAT TOYOTA WILL REPAIR UNDER WARRANTY AND FEEL THAT IT SHOULD BE. THIS APPEARS TO BE A DEFECT IN THEIR WORKMANSHIP AND PARTS. I FEEL THIS NEEDS TO BE INVESTIGATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240290August 29, 2008
STRUCTURE
POWER SIDE DOOR DOES NOT SHUT PROPERLY. NO CRASH OR ACCIDENTS HAVE OCCURRED ON THIS CAR. THE DOOR WILL REOPEN AFTER THE DOOR APPEARS TO BE SHUTTING PROPERLY, RIGHT BEFORE IT SHUTS IT WILL REOPEN. WE HAVE OFTEN FOUND THE CAR DOOR OPEN AFTER RETURNING TO THE CAR AFTER ENTERING THE STORE OR HOME, MAKING BATTERY GO LOW DUE TO THE INTERRIOR LIGHTS REMAINING ON, AND THE SECURITY OF THE CAR COMPROMISED INCLUDING CONTENTS LIKE OUR ADDRESS, AND OTHER IDENTITY THEFT INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240120August 28, 2008
STRUCTURE
OUR 2004 TOYOTA SIENNA VAN DRIVER SIDE SLIDING DOOR FAILED TO CLOSE ONE EVENING, JUST AS IT WAS BEGINNING TO RAIN. OUR CHILDREN HAD JUST GONE INTO THE HOUSE. WE CLOSED THE DOOR AS MUCH AS WE COULD AND TOOK IT TO A REPAIR SHOP THE NEXT MORNING. ON THE WAY TO THE SHOP, THE DOOR NEARLY FELL OFF THE VAN! WITH OUR 3 CHILDREN (AGES 8 TO 4 INSIDE)! THEY WERE FREAKED, AND SO WERE WE! NOW WE HAVE JUST PAID NEARLY $2000 TO REPLACE THE DOOR MOTOR, CABLE, AND SOME OTHER PARTS AND LABOR. THE BODY WORK IS COVERED BY INSURANCE LESS DEDUCTIBLE, BUT WE STILL HAVE RENTAL CAR COSTS, SOME COVERED BY INSURANCE. WE ARE HEARING THAT THIS IS A COMMON PROBLEM FOR THESE VANS. WE BELIEVE THIS ISSUE WARRANTS A RECALL FOR SAFETY REASONS! WE BOUGHT (AND PAID A PREMIUM FOR) A TOYOTA BECAUSE THEY ARE SUPPOSED TO BE A MODEL OF SAFETY AND VALUE. THIS IS THE FIRST TIME THIS HAS HAPPENED TO US, BUT OUR WEB RESEARCH LEADS US TO BELIEVE THIS IS A MANUFACTURING DESIGN OR EQUIPMENT DEFECT. OUR LOCAL TOYOTA DEALER HAS NOT BEEN WILLING TO ACCEPT THIS AS A WARRANTY ISSUE, NOR TO COVER THE COST OF THESE REPAIRS, NOR TO ASSURE US THIS WILL NOT HAPPEN TO THIS DOOR AGAIN, OR THE OTHER DOOR! WE BELIEVE THERE IS A BASIC FLAW IN THE DESIGN OR MATERIALS FOR THIS VAN. WE BELIEVE THIS WARRANTS A SAFETY RECALL. WE WOULD APPRECIATE ANY ADVICE YOU COULD PROVIDE AS TO HOW TO BE REIMBURSED FOR THESE EXPENSES, AND MORE IMPORTANTLY, HOW TO BE ASSURED THIS WILL NOT HAPPEN AGAIN. WE BELIEVE THIS IS AN IMPORTANT SAFETY ISSUE! THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239951August 27, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE PASSENGER SIDE SLIDING DOOR CABLE CAM LOOSE AND SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239957August 27, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
RIGHT SIDE PASSENGER DOOR WILL NOT OPEN. IT IS AN AUTOMATIC SLIDING DOOR, BUT THE DOOR FAILED TO OPEN 6 MONTHS AGO AND WILL NOT OPEN MANUALLY. THIS IS AN EXTREME DANGER AND HAVE BEEN TOLD IT WILL COST 1800 DOLLARS TO FIX. IT SHOULD AT LEAST OPEN MANUALLY, BUT WILL NOT. NOW I WOULD HAVE TO SPEND 1,800 DOLLARS I DO NOT HAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239979August 27, 2008
STRUCTURE:BODY:DOOR
THE REAR PASSANGER POWER DOOR STOPPED OPENING AND CLOSING UNDER POWER. WILL ONLY WORK NOW IF WE MANUALLY OPEN AND CLOSE IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240016August 27, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA - PASSENGER-SIDE AUTOMATIC SLIDING DOOR CABLE SNAPPED. DOOR WILL NOT OPEN OR CLOSE. REPAIR SHOP REMOVED DOOR, FOUND MOTOR AND CABLE ASSEMBLY BROKEN AND LATCHES AND CABLES SPRUNG. SERVICE ADVISOR SAID WE HAD TO REPLACE MOTOR AND CABLE ASSEMBLY AND BOTH FRONT AND REAR LATCH AND CABLE ASSEMBLIES. PARTS ARE $2671, LABOR ESTIMATE $446. PARTS WERE PREPAID. REPAIR IS SCHEDULE FOR 8/28/08. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239873August 27, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MY 2004 SIENNA SLIDING DOORS HAVE FAILED NUMEROUS TIMES BY NOT OPENING. THIS HAPPENED OFF AND ON FOR A YEAR. IN SPRING OF 2008 THE DRIVER SIDE SLIDING DOOR OPENED AND WOULD NOT SLIDE BACK. THE CABLE WAS BROKEN AND IT COST US OVER $1100 TO HAVE IT FIXED AND THAT WAS WITH A $500 GOODWILL CREDIT FROM THE DEALERSHIP. NOW THE PASSENGER SIDE DOOR HAS THE EXACT SAME PROBLEM. AFTER READING SOME OTHER COMPLAINTS AND LOOKING IT UP ON THE INTERNET I HAVE TO ASK HOW TOYOTA CAN IGNORE SUCH A SERIOUS AND DANGEROUS ISSUE WITH A CAR THAT IS ONLY 4 YEARS OLD. I HAVE A TOYOTA SERVICE BULLETIN FROM APRIL 19, 2004 THAT STATES THERE WAS A PRODUCTION CHANGE MADE ON THE DOORS, BUT MY CAR WAS PRODUCED BEFORE THIS. WHY WOULDN'T TOYOTA BE RESPONSIBLE ENOUGH TO FIX THE CARS PRIOR TO THE CHANGE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239628August 25, 2008
STRUCTURE:BODY:DOOR
I HAVE A 2004 TOYOTA SIENNA XLE LIMITED. MY PASSENGER SLIDING DOOR FAILED. YOU COULDN'T OPEN IT FROM THE OUTSIDE AND IF YOU OPENED IT FROM THE INSIDE THE DOOR WOULD NOT STAY CLOSED. IT COST ME $1800 TO FIX THE SENSOR AND THE MOTOR THAT HOLDS THE DOOR CLOSED. I CALLED TOYOTA TO COMPLAIN AND OUT OF GOOD WILL, THEY OFFERED TO PAY HALF OF THE BILL. THE DAY AFTER I GOT THE PASSENGER SIDE DOOR FIXED, THE OTHER SLIDING DOOR HAS NOW FAILED - THE DRIVERS SIDE DOOR. IT WILL NOT STAY CLOSED. I HAVE A CALL IN TO THE DEALER TO DISCUSS THIS. ALSO, MY REAR HATCH WOULD NOT STAY UP AND ALMOST TOOK OFF MY 6 YEAR OLD SON'S HEAD WHEN IT CAME FLYING DOWN ON HIM. TOYOTA FINALLY ISSUED A RECALL ON THE PISTONS, SO THEY WERE REPLACED FOR FREE. SO, ALL THREE OF MY MECHANICAL DOORS HAVE FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239624August 25, 2008
STRUCTURE:BODY
AS I PULLED UP TO THE AIRPORT TO TAKE A FLIGHT, WE NOTED THAT THE RIGHT SLIDING DOOR WOULD NOT CLOSE. AFTER MUCH STRUGGLE AND EFFORT, WE WERE ABLE TO CLOSE THE DOOR; HOWEVER, THE CABLE FOR THE DOOR WAS RUSTED AND SNAPPED. WE ARE UNABLE TO USE THE DOOR FOR FEAR THAT THE DOOR MAY FALL OFF OR CAUSE BODY DAMAGE. WHEN I DID A SEARCH ON THIS WEBSITE, I NOTED MANY SIMILAR COMPLAINTS FILED FOR THE SAME PROBLEM. AS AN ATTORNEY IN THE STATE OF NEW YORK, I CAN ONLY CONCLUDE THERE IS A MANUFACTURING DESIGN OR DEFECT IN THE SLIDING DOOR AND THAT THE VEHICLE SHOULD BE RECALLED. THIS IS A DANGEROUS DEFECT THAT COULD HAVE CAUSED BODILY INJURY. I RESPECTFULLY REQUEST THAT THIS AGENCY LOOK DEEPLY INTO ALL COMPLAINTS REGARDING THE SLIDING DOOR AND ISSUE A RECALL. MY VEHICLE HAS APPROXIMATELY 61,000 MILES ON IT. IN ADDITION, THE FACT THAT MANY CONSUMERS ARE DESCRIBING SIMILAR CONDITIONS, NAMELY THAT THE CABLE SNAPPED AND APPEARED TO BE RUSTED, IS FURTHER INDICATION THAT THE VEHICLE WAS DESIGNED POORLY. I APPRECIATE THE NHTSA'S ATTENTION IN THIS MATTER AND I LOOK FORWARD TO HEARING FROM YOU. CATERINA RANIERI GRASSO *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10239550August 24, 2008
STRUCTURE
ON MY 2004 TOYOTA SIENNA LE, THE AUTOMATIC REAR HATCH DOOR CONSISTENTLY FAILS TO STAY OPEN AFTER OPENING. THERE WAS NO EVENT THAT CAUSED THIS TO START HAPPENING. THE DOOR OPENS WITH NO PROBLEM, USING EITHER THE AUTOMATIC OPEN FEATURE OR BY MANUALLY OPENING. WHAT APPEARS TO HAPPEN IS THE HYDRAULIC STRUTS CANNOT HOLD THE DOOR IN THE FULLY OPEN POSITION. IF THE AUTOMATIC DOOR FEATURE IS ENGAGED, THE DOOR STARTS TO SLOWLY CLOSE UNTIL THE AUTOMATIC CLOSE FEATURE ENGAGES AND CLOSES THE DOOR WITH NORMAL SPEED. IF THE AUTOMATIC DOOR IS DISENGAGED, THE DOOR SLAMS SHUT WITH ALARMING FORCE AND SPEED. THE POTENTIAL CONSEQUENCES ARE FRIGHTENING. IF YOU HAVE THE AUTOMATIC FEATURE ENGAGED AND ARE UNLOADING OR LOADING PACKAGES, YOU CANNOT HEAR THE DOOR SLOWLY CLOSING AND MAY NOT REALIZE THE DOOR IS CLOSING ON YOU, ESPECIALLY IF YOU ARE BENT OVER. IT TAKES A SIGNIFICANT AMOUNT OF FORCE TO PUSH BACK ON THE DOOR ENOUGH TO HAVE THE SENSOR ENGAGE AND REVERSE THE DOOR CLOSING. OF COURSE, IF YOU MANAGE TO GET THE DOOR TO REVERSE THE CLOSE, ONCE THE DOOR REACHES THE FULLY OPEN POSITION, THE SAME PROCESS BEGINS WHERE IT SLOWLY CLOSES AND THEN THE AUTO-CLOSE STARTS AGAIN. THE DANGER FOR A WEAKER PERSON OR A CHILD IS HUGE IF YOU DO NOT HAVE THE AUTOMATIC DOOR FEATURE ENGAGED, THE DANGER IS FAR GREATER AS THE DOOR SLAMS SHUT WITH FORCE AND SPEED. ANYONE CAUGHT IN ITS PATH COULD BE SEVERELY INJURED, ESPECIALLY A CHILD. I HAVE NOT ATTEMPTED TO SEEK REPAIR OF THE DOOR YET. BUT MY RESEARCH ON THE INTERNET SHOWS THAT THERE ARE MANY INSTANCES OF THIS TYPE OF FAILURE. I WILL BE TAKING THIS UP WITH THE TOYOTA CONSUMER AFFAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238983August 20, 2008
STEERING
THE STEERING BEGAN TO GET HARD TO TURN. THE PROBLEM PROGRESSED TO THE POINT WHERE IT BEGAN TO INTERFERE WITH DRIVING. THE DEALER TOLD ME IT WAS A DUE TO CORROSION ON A STEERING SHAFT AND IF IT FAILED COMPLETELY, I WOULD NOT BE ABLE TO STEER THE VEHICLE. I BELIEVE THE REPAIR COST $700 WITH THE PART AND SUBSEQUENT ALIGNMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10237514August 8, 2008
STRUCTURE:FRAME AND MEMBERS
ON 2/13/2008, I TRIED TO OPEN MY PASSENGER SLIDER DOOR WITH THE AUTO BUTTON. THE DOOR OPENED APPROXIMATELY A FOOT THEN CLOSED ITSELF. I TRIED THIS A SECOND TIME AND AGAIN IT HAPPENED. MY HUSBAND THEN TRIED TO OPEN THE DOOR MANUALLY AND THE DOOR WOULD NOT OPEN FURTHER THAN ABOUT A FOOT AGAIN. MY HUSBAND CHECKED THE DOOR AND UPON INSPECTION NOTICED THAT THE CABLE WAS BROKEN. WE CALLED TOYOTA AND FOUND THAT AT THE TIME THERE WERE NO RECALLS RELATED TO THIS PROBLEM. THE REPRESENTATIVE STATED TO GO TO AN AUTHORIZED DEALER AND HAVE THEM DIAGNOSE THE PROBLEM THEN CALL TO SEE WHAT TOYOTA COULD DO FOR US. WHEN WE ARRIVED AT THE DEALERSHIP, I INFORMED THE SERVICE TECH BEHIND THE COUNTER THAT I WAS BRINGING IN MY 2004 SIENNA TO HAVE THE SLIDING DOOR CHECKED. HIS REPLY WAS "LET ME GUESS, THE CABLE SNAPPED". HE THEN PROCEEDED TO TELL US THAT THEY WERE HAVING ALOT OF ISSUES WITH THIS. THE DEALERSHIP CHECKED MY VEHICLE OVER, CONFIRMED THE CABLE HAD SNAPPED AND STATED THAT IT WOULD COST ROUGHLY $1,600.00. I TOLD THEM THAT THEIR CUSTOMER RELATIONS MGR. NEEDED TO CONTACT TOYOTA TO SEE WHAT THEY WOULD DO FOR US, AS MY EVERYDAY MECHANIC HAD STATED TO ME THAT FOR A 4 YEAR OLD VEHICLE THIS SHOULD NEVER HAVE HAPPENED. THE TECH CONSULTED WITH HIS MANAGER (WHO NEVER EVEN PICKED UP THE PHONE) RETURNED AND STATED THAT THEY WOULD PAY FOR THE PART AND WE WOULD BE RESPONSIBLE FOR THE ROUGHLY $500-600 FOR LABOR. I AGREED AS I REALLY HAD NO CHOICE. PLEASE HELP NOT ONLY ME, BUT THE OTHER SIENNA OWNERS GET THIS PROBLEM INTO A RECALL STATUS, AS IF THIS EVER SHUTS ON A CHILD SERIOUS INJURY OR A DEATH MAY OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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