Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10246279October 21, 2008
STRUCTURE:BODY
SLIDING SIDE DOOR CABLE SNAPPED. I HAVE HAD IT IN FOR REPAIRS SEVERAL TIMES (THE CABLE WAS REPLACED AS WELL AS MANY OTHER PARTS COSTING $1,500). I AM NOT AT THE POINT FOR THE THIRD TIME THAT THE DOOR WILL NOT OPEN AND TOYOTA BELIEVES IT IS YET ANOTHER PART RELATED TO THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246092October 20, 2008
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
THE DRIVER SIDE REAR PASSENGER SLIDING DOOR MOTOR BURNED UP AND DESTROYED THE CABLE AND THE DOOR HINGES BROKE AND WENT OFF TRACK. WE WERE TOLD IT WAS NOT UNDER WARRANTY AND WOULD BE $1700 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246117October 20, 2008
LATCHES/LOCKS/LINKAGES
MY 2004 TOYOTA SIENNA XLE HAS A PROBLEM WITH THE AUTOMATIC DOOR ON THE PASSENGER SIDE. IT WILL NOT OPEN WHEN USING THE KEYFOB OR THE BUTTON IN THE CAR OR CLOSE. IF YOU PULL THE HANDLE THE MOTOR WILL OPEN AND CLOSE IT. WHEN USING THE BUTTONS IT MAKES A SOUND LIKE IT IS TRYING TO WORK BUT IT SEEMS TO JAM?. THIS OCCURS EVERYTIME WE TRY TO OPEN OR CLOSE THE DOOR WITH THE KEYFOB OR BUTTON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245823October 17, 2008
STRUCTURE:BODY
THE CABLE ON THE PASSENGER SIDE SLIDING REAR DOOR SNAPPED, MAKING IT IMPOSSIBLE TO CLOSE THE DOOR. I HAD TO DRIVE MY 5 YEAR OLD HOME WITH THE DOOR STUCK OPEN, WHICH IS EXTREMELY UNSAFE, BUT THERE WAS NO APPARENT ALTERNATIVE. AFTER MUCH WRESTLING WITH THE DOOR, WE FINALLY SUCCEEDED IN GETTING IT CLOSED AGAIN, SO AT LEAST WE'RE NOW DRIVING WITH IT CLOSED, BUT IT'S UNUSABLE EVEN MANUALLY. DID SOME RESEARCH AND FOUND THAT A TSB (EL004-04) WAS ISSUED IN APRIL OF 2004 AND PRODUCTION FIXES WERE MADE, BUT THE DRIVERS OF VEHICLES MANUFACTURED PRIOR TO THE PRODUCTION FIXES WEREN'T EVEN NOTIFIED, AND THE TSB AUTHORIZED REPAIRS ONLY TO VEHICLES SHOWING PROBLEMS PRIOR TO 3 YEARS/36,000 MILES, DESPITE THE KNOWN DESIGN PROBLEM. OF COURSE IT'S WELL OUT OF WARRANTY NOW AND TOYOTA CUSTOMER SERVICE REFUSES TO HELP IN ANY WAY WITH A REPAIR ESTIMATED AROUND $2000. THIS IS ABSURD FOR A KNOWN DESIGN PROBLEM THAT POSES A SUBSTANTIAL SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245558October 15, 2008
STRUCTURE:BODY:DOOR
CABLE BROKE OFF THE MOTOR THAT CONTROLS THE RIGHT SIDE SLIDING DOOR. VEHICLE WAS LESS THAN 4 YEARS OLD WHEN BREAKAGE OCCURRED. SINCE OWNING THE VEHICLE THE DOOR WOULD ON OCCASION NOT OPEN PROPERLY. BROUGHT THE VEHICLE BACK TO DEALERSHIP ON SEVERAL OCCASIONS WHILE STILL UNDER WARRANTY AND THEY STATED THEY COULD NOT DUPLICATE THE PROBLEM. WHEN BROUGHT TO THE DEALER FOR REPAIR OF THE CABLE I WAS TOLD THE REPAIR WOULD COST $1600.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245356October 14, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA AUTOMATIC SLIDING DOOR JAMMED. UNABLE TO CLOSE DOOR AND NEEDED TO SHIFT TO MANUAL MODE. CABLE SNAPPED AND COULD HAVE CAUSED INJURY IF SOMEONE WAS BY THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245360October 14, 2008
LATCHES/LOCKS/LINKAGES
THE LATCH ON THE DRIVER SIDE REAR SLIDING DOOR HAS BROKEN. IT IS A THREE BOLT ASSEMBLY AND TWO OF THE THREE BOLTS HAVE PULLED THROUGH THEIR HOLES. THE LATCH IS NOW ONLY ATTACHED BY ONE BOLT. THERE WAS NO ACCIDENT INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245448October 14, 2008
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE CONTACT ATTEMPTED TO OPEN THE REAR PASSENGER SIDE DOOR, HE NOTICED THAT THE POWER DOOR WOULD NOT FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE DOOR NEEDED TO BE REPLACED. PRIOR TO THE FAILURE, THE CONTACT NOTICED THAT THE DOOR WOULD NOT OPERATE PROPERLY. THE CURRENT AND FAILURE MILEAGES WERE 114,000. UPDATED 10-30-08 *BF UPDATED 10/31/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245274October 13, 2008
EQUIPMENT, LATCHES/LOCKS/LINKAGES
THE CABLE OF THE RIGHT SIDE PASSENGER SLIDING DOOR BROKE. THE DEALER CRYSTAL TOYOTA AT GREEN BROOK, NJ SAID THEY CAN'T JUST REPLACE THE CABLE. INSTEAD, THEY HAVE TO REPLACE THE MOTOR AND CABLE UNIT ALTOGETHER. THE COST WILL BE $2600. I CHECKED ONLINE AND FOUND THAT MANY PEOPLE ARE EXPERIENCING THE SAME PROBLEM. ALSO, A LOT OF PEOPLE SAID THE OTHER SIDE WILL HAVE THE SAME PROBLEM WITHIN WEEKS. THAT IS, IT WILL COST $5200 JUST TO FIX THE 2 PIECES OF CABLE. SINCE THIS DEFECT IS RELATED TO THE DOORS WHICH IS BASIC SAFETY ISSUE, I THINK TOYOTA SHOULD DEFINITELY ISSUE RECALL ON IT AND NOT RIPPING OFF PEOPLE'S MONEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245309October 13, 2008
EXTERIOR LIGHTING, ELECTRICAL SYSTEM
INITIALLY THE DR SIDE LOW BEAM HEADLIGHT WOULD NOT LIGHT. DEALER REPLACED BULB AND ECU MODULE. WARRANTY REPLACEMENT. CAUSE WAS REPORTED THE ECU FAILED. MONTHS LATER THE DR SIDE LOW BEAM HEADLIGHT FAILED AGAIN BUT AFTER THE ONE YEAR REPAIR WORK WARRANTY. THIS TIME IT WAS REPORTED TO BE THE BULB AND WAS REPLACED, DLR. WOULD NOT WARRANT THE WORK, EVEN THE EXTENDED WARRANTY SUPPOSEDLY DID NOT COVER. COST TO CUST. WAS $395. CURRENTLY THE PASSENGER SIDE LOW BEAM HEADLIGHT HAS QUIT WORKING, SEVERAL MONTHS AGO AND CUST. BOUGHT DIRECT REPLACEMENT BULB AND INSTALLED IT. THAT DID NOT REMEDY THE PROBLEM. IT APPEARS THAT THE ECU FOR THE PASSENGER SIDE LOW BEAM HEADLIGHT MAY BE FAULTY. IT HAS BEEN REPORTED THAT COSTS FOR THE ECU AND DLR LABOR TO REPLACE WOULD COST ABOUT $800. THIS SEEMS TO FALL IN THE SAFETY CATEGORY AND SHOULD BE A RECALL AND WARRANTY WORK. DIFFERENT DLR STATES THAT THEY CAN DIAGNOSE FOR $125 AND DETERMINE THE PROBLEM. OH WHAT TO DO! PLEASE HELP. ALL FOR SEEMINGLY A BURNED OUT HEADLAMP. THE SERVICE ATTITUDE AND ASSOCIATED COSTS BY THE MFR. AND DEALERS ARE PIRACY TO SAY THE LEAST. I WOULDN'T MIND PAYING MY WAY BUT THIS SEEMS TO BE A PROBLEM THAT IS MORE WIDESPREAD THAN JUST A FEW. EVEN IN SOME OTHER MODELS. UNCONSCIONABLE POLICY! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245320October 13, 2008
SERVICE BRAKES, HYDRAULIC
THE CAR IS USED ON AN OCCASIONAL BASIS. 34,000 MILES IN FOUR YEARS. IT HAS SUFFERED CORROSION BUILDUP ON THE ROTORS, SO WE HAVE TRIED TO USE IT AT LEAST TWICE A WEEK, KNOWING THAT CATASTROPHE CAN OCCUR WHEN THE VEHICLE IS NOT USED WITH SOME REGULARITY--ESPECIALLY IN THE COLD WEATHER. ABOUT TWO MONTHS AGO, MY WIFE COMPLAINED OF NOISE, AND I TOLD HER IT WAS DUE TO CORROSION BUILDUP AND THAT DRIVING WOULD REMOVE THE CORROSION. THEN SHE ABANDONED THE CAR A COUPLE OF DAYS LATER WHEN THE BRAKES FAILED. THE INNER PAD HAD WORK DOWN TO METAL, AND THE METAL BACKING SLID OUT OF PLACE. MY WIFE WOUND UP BRAKING ON THE CALIPER PISTON. I WILL REPLACE THE BRAKE SHOES AND ROTORS, AND MUST ALSO REPLACE A CALIPER IF I CANNOT FIND THE PISTON AS A SEPARATE PIECE. ESTIMATE: $300, NOT COUNTING THE CALIPER, WITH ME DOING ALL THE WORK. TOYOTA WOULD LIKELY CHARGE A LITTLE MORE THAN $1,000 FOR THE JOB. THE CAR HAS SAT UNUSED AND UNREPAIRED NOW FOR WEEKS FOR WANT OF THE CASH FOR THE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244952October 9, 2008
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
2004 SIENNA BACK DOOR LEFT STRUTS BROKEN... WILL CLOSE THE DOOR WHEN ALL OPEN ..ALMOST HIT ME..NO WARRANTY AND NEED TO PAY $CA 800 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244987October 9, 2008
EXTERIOR LIGHTING
ECU HEADLIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244717October 8, 2008
STEERING
ON SEPTMBER 9, 2008 I WAS TOLD AT THE THAT I NEEDED TO REPLACE ALL FOUR OF MY RUN FLAT TIRES AFTER DOING SO, WHEN I LEFT THE DEALER I NOTICED THAT THE STEERING DID NOT FEEL THE SAME AS IT DID PRIOR TO MY VISIT. INITIALLY, I THOUGHT BECAUSE I HAD FOUR NEW TIRES THAT THE STEERING FELT TIGHT BECAUSE THE TIRES WERE HUGGING THE ROAD. OVER THE PAST FEW WEEKS THE STEERING HAD BECOME PROGRESSIVELY WORSE. DRIVING STRAIGHT THE CAR FELT LIKE IT PULLED TOWARDS THE LEFT, MAKING TURNS WAS DIFFICULT BECAUSE THE STEERING WHEEL WOULD MOVE INTERMITTENTLY AS IF I HAD NO POWER STEERING. I CALLED THE DEALER ON OCTOBER 3, 2008 TO MAKE AN APPOINTMENT AND THEY TOLD ME THEY COULD LOOK AT IT ON OCTOBER 8, 2008. THE CAR SAT OVER THIS PAST WEEKEND AND WHEN I DROVE IT FIRST THING MONDAY MORNING I COULD BARELY MOVE THE WHEEL SO I BROUGHT THE CAR TO THE DEALER ON OCTOBER 6, 2008 TO MAKE SURE IT WAS SAFE TO DRIVE. THEY DIAGNOSED THE PROBLEM AS, "STEERING SHAFT U-JOINT FAILURE," AND TOLD ME THAT THE STEERING COULD CEASE. THEY ORDERED THE PART AND REPLACED THE STEERING SHAFT U-JOINT THE FOLLOWING DAY ON OCTOBER 7, 2008. I INQUIRED HOW OFTEN THEY SAW THIS ISSUE AND DECIDED TO RESEARCH THIS PART WHICH BROUGHT ME TO THIS WEBSITE. I WAS CURIOUS SINCE MY FAMILY HAS OWNED MANY TOYOTAS AND NEVER HEARD OF THIS ISSUE. IN ADDITION, THE DEALER HAD JUST REPLACED THE SAME PART ON ANOTHER SIENNA THIS PAST SATURDAY. I REQUESTED THAT THEY GIVE ME THE DEFECTIVE PART WHICH I HAVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244683October 7, 2008
STRUCTURE:BODY
POWER SIDE DOOR (PASSENGER SIDE) STUCK IN THE OPEN POSITION. CABLE FRAYED AND PREVENTS DOOR OPENING OR CLOSING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244581October 6, 2008
STRUCTURE:BODY:DOOR
CABLE USED TO OPEN/CLOSE THE PASSENGER SLIDING DOOR SNAPPED AND CAUSED DOOR TO CLOSE WITHOUT WARNING AND ALMOST PINCHED FINGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244289October 3, 2008
STRUCTURE, LATCHES/LOCKS/LINKAGES
PASSENGER SLIDING DOOR ON MY '04 LE, 36,000 MI. MINIVAN JUST FAILED. THERE IS A SNAPPED AND BROKEN CABLE/WIRE HANGING OUT THE BACK. I CANNOT GET THE DOOR MORE THAN A FEW INCHES OPEN BY WRESTLING WITH IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244207October 2, 2008
STRUCTURE:FRAME AND MEMBERS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE CABLE THAT RUNS THROUGH THE DOOR WAS RUSTED. AFTER USE, THE CABLE SNAPPED IN HALF AND WAS HANGING OUTSIDE THE VEHICLE. THE CONTACT CUT THE CABLE BECAUSE SHE DID NOT WANT THE VEHICLE TO BE SCRATCHED. THE DEALER STATED THAT THE ENTIRE DOOR NEEDED TO BE REPAIRED AT THE CONTACT'S EXPENSE. THE FAILURE AND CURRENT MILEAGES WERE 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244040September 30, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE AUTOMATIC SLIDING DOOR FOR OUR 2004 TOYOTA SIENNA MINIVAN FAILED AND THEN FELL OFF, THE DOOR WEIGHS OVER ONE HUNDRED POUNDS, AND IS INOPERABLE IN CASE OF AN ACCIDENT, AND AMY HAVE HURT SOMEONE WHEN IT FELL OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10243860September 29, 2008
ELECTRICAL SYSTEM, SEATS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR FLASHES INTERMITTENTLY ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER APPROXIMATELY THREE TIMES AND THEY STATED THAT THE WIRING IN THE SEAT BACK NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 52,622 AND FAILURE MILEAGE WAS 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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