Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10248944November 16, 2008
LATCHES/LOCKS/LINKAGES
NOTICED THE POWERED 2ND ROW PASSENGER SIDE DOOR STARTED FALLING TO CLOSE. I NOTICED DEEP SCRATCHES ON THE INSIDE RAILS/TRACKING MECHANISM W/C SEEM TO CAUSE BY ROLLERS. THE DOOR BRACKET SEEM TO BE RUBBING AGAINST THE BODY CAUSING DEEP SCRATCHES, LOOKING CLOSER SEEMS THE WHOLE DOOR BRACKET & HINGE IS ABOUT TO DROP OFF. BEING PROACTIVE , I HAD ASKED MY TOYOTA DEALERSHIP TO CONSIDER APPLYING RESOLUTION BASED ON TSB EL004-04. THIS WAS THE TIME WHEN MY VAN IS STILL WITHIN 36K/36MNTH PERIOD PER TSB, HOWEVER I WAS ADVISED BY MY TOYOTA DEALER DURING THAT TIME THAT UNLESS THEY SEE THE ISSUE, THEY ARE UNABLE TO APPLY THIS TSB. SINCE THEN I HAVE INCURRED AN ESTIMATED MILEAGE: 49,950 WHEN MY VAN STARTED HAVING THE PROBLEM. HAVING 2 SMALL KIDS SEATED ON PASSENGER ROW, THIS SHOULD BE TREATED AS A VERY SERIOUS SAFETY ISSUE THAT MUST BE RESOLVED ASAP. THIS ISSUE HAS BEEN WELL DOCUMENTED AND IS A KNOWN ISSUE BY TOYOTA SINCE APRIL'04. I'VE SEEN ITEMS IN FORUMS WHERE SIENNA OWNERS LIKE ME HAVING THIS SAME PROBLEM. TSBS ARE ONLY DEALT WITH AFTER THE FACT. I MY OPINION, THIS ISSUE SHOULD BE CONSIDERED & TREATED AS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248957November 16, 2008
STRUCTURE
RETURNING HOME IN HEAVY RAIN ONE WEEKEND AND WASHED OFF DIRT BEFORE GARAGED THE VEHICLE, OCCASIONALLY REQUIRED TO OPEN THE PASSENGER SIDE AUTOMATIC SLIDING DOOR. A WEEK LATER FOUND OUT THE SLIDING DOESN'T OPERATED AUTOMATICALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248804November 14, 2008
SEATS, STRUCTURE
LEFT SLIDING DOOR ON 2004 SIENNA XLE LIMITED IS FAILING TO WORK PROPERLY AND FRONT SEAT HEATER DRIVER SIDE STOPPED WORKING- HAD IT "REPAIRED" AND IT STILL DOESN'T WORK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248809November 14, 2008
SEATS, LATCHES/LOCKS/LINKAGES
LEFT SIDE SLIDING DOOR IS NOT CLOSING OR OPENING AUTOMATICALLY EVERY TIME WHEN BUTTON IS PUSHED IT WON'T OPEN OR CLOSE SOMETIMES BUT ONLY IF I PULL ON THE HANDLE AND PULL IT OPEN PART OF THE WAY AND THEN IT GOES THE REST OF THE WAY CLOSED SEAT HEATER HASN'T WORKED FOR AT LEAST A YEAR I'M GUESSING EVEN AFTER HAVING IT "REPAIRED"ALSO THE DOOR WON'T LOCK OR UNLOCK WITH THE AUTOMATIC BUTTON ANYMORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248723November 13, 2008
STRUCTURE:BODY:DOOR
I HAVE A 2004 SIENNA WITH POWER SLIDING DOORS. THE DRIVER SIDE DOOR GOT STUCK AND WOULDN'T CLOSE WHILE MY WIFE AND 2 CHILDREN WERE OUT RUNNING ERRANDS. MY WIFE HAD TO DRIVE HOME WITH THE DOOR OPEN BECAUSE IT WAS LATE AT NIGHT AND I WAS OUT OF TOWN AND COULDN'T PICK HER UP. THIS WAS OBVIOUSLY A HAZARD TO MY FAMILY INCLUDING THE FACT THAT THEY WERE FREEZING FROM THE WIND BLOWING IN THROUGHOUT THE CAR. I TALKED TO THE SERVICE CENTER AT MICHAEL'S TOYOTA IN BELLEVUE, AND THEY SAID IT WOULD PROBABLY COST AT LEAST $1500 (PROBABLY MORE) SINCE MY CAR IS OUT OF WARRANTY. OBVIOUSLY, I THINK THIS IS RIDICULOUS SINCE THE CAR IS LESS THAN 5 YEARS OLD AND ONLY HAS ~66K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248750November 13, 2008
STRUCTURE:BODY:DOOR
THE MOTOR WHICH POWERS THE PASSENGER SIDE POWER DOOR IS CRACKED (AND BROKEN). THE DEALER WANTS $2008.51 TO FIX THE PROBLEM. THE CAR HAS NEVER BEEN IN AN ACCIDENT, AND THE DOOR ONLY WENT THROUGH NORMAL WEAR AND TEAR. THERE WAS NO EVENT LEADING UP TO THE FAILURE, IT JUST STOPPED WORKING. THE DOOR IS ONLY ABLE TO BE OPERATED THROUGH MANUAL OPERATION NOW. I CAN'T AFFORD TO FIX THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248602November 12, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE MOTOR FOR THE DRIVER'S SIDE SLIDING DOOR FAILED. AS A RESULT, THE DOOR CAN NO LONGER BE SHUT AND THE VEHICLE CANNOT BE DRIVEN. THE VEHICLE WAS TAKEN TO THE DEALER AND WILL BE REPAIRED AT THE COST OF $1,600. THE FAILURE AND CURRENT MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248655November 12, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
2004 TOYOTA SIENNA XLE AWD VAN. POWER PASSENGER SLIDER WILL NO LOCK IN OPEN POSITION AND WILL CLOSE ON OWN AS PASSENGERS ARE IN DOOR WAY, IF PARKED ON SLOPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248443November 11, 2008
STRUCTURE:BODY:DOOR
AUTOMATIC SLIDING SIDE DOOR (2004 TOYOTA SIENNA,MALFUNCTIONS WHEN PARKED ON INCLINE. DOOR OPENS AND SHUTS ERRATICALLY AND DOES NOT "STOP" (AUTOMATIC STOP SEEMS TO HAVE DISAPPEARED ALSO) CAUSING CHILDREN TO BECOME PINNED IN DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248020November 8, 2008
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM, STRUCTURE:BODY
1. NO UNUSUAL EVENTS TO VEHICLE. USUAL SCHOOL DROP OFF OF PASSENGER. POWERED SLIDING DOOR WAS ACTIVATED FOR OPENING ON NOV. 5TH 2008. DOOR IS WELL LUBRICATED AND NO OTHER SYMPTOMS OF FAILURE WERE NOTICED BEFORE FAILURE. 2. POWERED, REAR, SLIDING, PASSENGER SIDE DOOR (RH) WILL NOT OPEN FULLY. DOOR CANNOT BE OPENED IN MANUAL OVER-RIDE. DOOR ONLY OPENS 4 INCHES, THEN JAMS. DIFFICULT TO CLOSE AFTER JAM. 3. ROOT CAUSE OF FAILURE IS SHEDDING CABLE JACKET JAMMING DOOR CENTER HINGE PULLEYS. DOOR WILL REQUIRE A NEW MOTOR, CABLE ASSEMBLY, CENTER BRACKET NO 1, AND CENTER HINGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247915November 7, 2008
STRUCTURE
MY 2004 TOYOTA SIENNA XLE HAD THE POWER SLIDER DOOR CABLES SNAP WITHIN 3 WEEKS OF ONE ANOTHER, ONE AT 39,000 MILES, THE OTHER AT 40,000 MILES. THIS IS AN EXTREMELY UNSAFE VAN FOR MY KIDS NOW. THERE ARE NO HANDLES TO CLOSE THESE DOORS, AND MY KIDS HAVE A LOT OF TROUBLE WITH THEM. I HAVE READ THAT THIS HAS HAPPENED TO NUMEROUS SIENNA OWNERS, YET TOYOTA DOES NOT RECOGNIZE THIS AS A RECALL ITEM. I USED TO LOVE MY TOYOTA'S, BUT AFTER THIS, I WILL HAVE TO RETHINK MY POSITION. I THINK TOYOTA SHOULD MAKE THIS A RECALL AND PROTECT THEIR REPUTATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247975November 7, 2008
LATCHES/LOCKS/LINKAGES
SLIDING DOOR FAILS TO CLOSE COMPLETELY AND LATCH SHUT. DOOR IS LOOSE AND HANGING LOWER THAN IT SHOULD BE CAUSING TO GRIND ON THE CAR BODY AND IS MISALIGNED AT THE LATCH SO THAT IT GETS PROPPED OPEN. THIS PROBLEM HAS OCCURRED ON BOTH THE RIGHT AND LEFT DOORS. TOYOTA SAYS THE CENTER BRACKET AND CABLE SYSTEM FAILURE IS AT FAULT. THE GRINDING HAS WORN A GOUGE INTO THE BODY OF THE CAR AND IS WORKING ON A HOLE. AT TIMES THE DOOR WILL LATCH, BUT OTHER TIMES ONE MUST TRY TO LIFT THE BACK END OF THE DOOR AS IT IS SHUTTING IN ORDER TO MAKE ALIGNMENT AND GET A LATCH (ALL WHILE TRYING NOT TO GET YOUR FINGERS CAUGHT IN THE BACK PART OF THE DOOR AS CLOSES THE LAST 1-2 INCHES. I SURE IT WILL HAPPEN SOON AND THEN YOU'LL HAVE BODILY INJURE TO ADD TO THIS COMPLAINT--BUT IT'S THE ONLY WAY TO GET THE DOOR CLOSED AND LATCHED) THE DOOR FAILURE HAS BEEN ONGOING FOR A COUPLE OF MONTHS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247829November 6, 2008
STRUCTURE:FRAME AND MEMBERS
2004 TOYOTA SIENNA - MANUAL SLIDING DOOR LATCH HAS BOLTS THAT HAVE RIPPED THROUGH THE SHEET METAL OF THE DOOR CAUSING THE DOOR TO NOT CLOSE PROPERLY. TOYOTA STATES THIS IS BEYOND WARRANTY BUT I ARGUE THAT IT'S A SAFETY ISSUE AND A DEFECT WHICH SHOULD NOT BE LIMITED TO THE WARRANTY. THEY DISAGREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247278October 30, 2008
STRUCTURE
PASSENGER SIDE DOOR HAS AUTOMATIC OPEN/CLOSE FEATURE. THE DOOR BROKE WITHIN WEEKS OF OUR PURCHASE OF SIENNA FROM DEALER. SOMETHING SNAPPED. OTHERS HAVE COMPLAINED OF THIS EXACT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247189October 29, 2008
SEAT BELTS, STRUCTURE:BODY:HATCHBACK/LIFTGATE, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY, STEERING, TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS
"CLUNKING" NOISE NOTED ON STEERING THE 2004 TOYOTA SIENNA JUST A FEW MONTHS AFTER IT WAS BOUGHT. IT HAD GONE THROUGH 3 RECALLS ALREADY WHEN FIRST THE FUEL TANK, THEN THE DOOR SILLS, THEN THE MIDDLE ROW SEATBELT BEZEL, AND FINALLY RECENTLY, THE REAR HATCH STRUTS WERE ALL REPLACED. VEHICLE WAS TEST DRIVEN, BUT NO MENTION OF "CLUNKING" DOCUMENTED. HOWEVER, ALL THIS TIME, THE CLUNKING HAD BECOME MORE NOTICEABLE, AND VEHICLE HAD GONE THROUGH 2 ALIGNMENTS ALREADY, WITH ONLY ABOUT 42,000 MILES ON IT. LAST SERVICED FOR ALIGNMENT, DEALER DID NOTE CLUNKING AND RECOMMENDED REPLACEMENT OF INTERMEDIATE STEERING SHAFT. IT IS NOW BECOMING MORE DIFFICULT TO STEER THE VEHICLE, ESPECIALLY AT LOW SPEEDS, AND "K-TURNS" NOW REQUIRE MORE MANEUVERS, AND THE STEERING RADIUS HAS INCREASED POTENTIALLY CAUSING COLLISIONS WITH OBJECTS OR PEDESTRIANS IF COMPENSATORY ACTION IS NOT INITIATED. (STEERING OUTPUT HAS SOMETIMES BEEN UNPREDICTABLE). SECOND COMPONENT IS LACK OF TPMS SENSORS WHEN TIRES WERE CHANGED AT A FACILITY, AND I HAD THE FACILITY DOCUMENT THE LACK OF SENSORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246980October 28, 2008
STRUCTURE:BODY
HAVE AN 04 TOYOTA SIENNA WITH POWER SLIDING DOORS. BOTH SLIDING DOOR CABLE SNAPPED OR JAMMED AND STOPPED WORKING. ONE CABLE WAS HANGING ON THE OUTSIDE. IT WAS FRAYED AND RUSTY. THE DOOR NOW IS NOT FUNCTIONAL BY MANUAL OR ELECTRIC. WHEN I TOOK THE VEHICLE TO THE TOYOTA DEALERSHIP, I WAS TOLD THAT THE REPAIR COST WAS $3,000.00 AND THAT THE MOTOR, MOUNTING BRACKETS AND OTHER VARIOUS PARTS WOULD NEED TO BE REPLACED. I HAVE A HARD TIME SWALLOWING THE THOUGHT OF THIS COST CONSIDERING THE CABLE IS RUSTED AND BROKE IN HALF WITH NO FAULT OF MY OWN. ALTHOUGH I AM OUT OF WARRANTY PERIOD, I WOULD THINK THIS PROBLEM SHOULD BE CONSIDERED A DEFECT AND A RECALL ISSUED BECAUSE THIS IS A VERY COMMON COMPLAINT WITH SIENNA?S. NEITHER THE DEALER NOR TOYOTA WAS ACCOMMODATING, TOYOTA NEVER EVER RESPONDED TO MY LETTER. I HAVE OWNED TOYOTAS FOR MANY YEARS, SO WHEN I PAID A PREMIUM PRICE FOR MY TOYOTA SIENNA, I THOUGHT I WAS GETTING A QUALITY MINI VAN. I WILL NEVER BUY ANOTHER TOYOTA! THIS PROBLEM SHOULD BE CLASSIFIED AS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246803October 27, 2008
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
NO EVENT OR WARNING OF PENDING FAILURE. PASSENGER SIDE SLIDING POWER DOOR. CABLE SNAPPED. MOTOR/CABLE ASSEMBLY FAILURE. ESTIMATE OF $1800.00 TO REPLACE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246703October 25, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE PASSENGER SIDE AUTOMATIC SLIDING DOOR STOPPED WORKING ONE DAY WITHOUT WARNING. THE DOOR THAN JAMMED IN THE OPEN POSITION. WITH 3 CHILDREN IN THE CAR THERE WAS NO WAY TO SAFELY DRIVE THE CAR WITHOUT CLOSING DOOR. THANKFULLY WE WERE ABLE TO FREE THE FRAYED CABLE, UNJAM THE DOOR, AND CLOSE IT. BECAUSE THE CAR WAS NO LONGER COVERED BY THE WARRANTY TOYOTA WANTS $2000+ TO FIX THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246517October 23, 2008
POWER TRAIN:DRIVELINE, STEERING
WHILE MAKING A SHARP LEFT TURN, I CAN HEAR CLUNK, CLUNK FROM THE STEERING COLUMN. DEALER SAYS THE STEERING COLUMN (RACK-PINION) JOINT IS BAD, NEED REPLACEMENT, NOT UNDER WARRANTY, WILL COST 500 TO 600 $, NOT AN IMMEDIATE SAFETY THREAT , CAN WAIT UNTIL THE NOISE GETS TOO BAD. I AM NOT HAPPY THAT SUCH THINGS BREAK DOWN AT 45,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246241October 21, 2008
SEAT BELTS
BOTH FRONT SEATBELTS IN OUR 2004 TOYOTA SIENNA HAVE REPEATEDLY JAMMED IN THE PLASTIC BEZEL WHEN RETRACTED OR EXTENDED, RENDERING THEM USELESS. WITH CONSIDERABLE EFFORT THE SEATBELTS HAVE BEEN LOOSENED, HOWEVER, THEY ARE NOW TWISTED INSIDE. HAVING DONE A QUICK SEARCH ONLINE, THIS APPEARS TO BE AN ONGOING SOURCE OF FRUSTRATION AND HAZARD FOR A NUMBER OF VAN OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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