Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10265966April 18, 2009
LATCHES/LOCKS/LINKAGES
2004 'TOYOTA SIENNA MINIVAN. CABLE ON POWER SLIDING DOOR, PASSENGER SIDE, SNAPPED LEAVING DOOR UNUSABLE AND IN THE OPEN POSITION. UNABLE TO CLOSE DOOR OR TO DRIVE SAFELY. TOYOTA DEALERSHIP IS ASKING FOR MORE THAN $1000 TO REPLACE A CABLE. FOUND MANY, MANY OTHER COMPLAINTS ABOUT THE SAME CABLE AND SAME HIGH COSTS FOR REPAIR WHILE BROWSING ONLINE FOR REPAIR ADVICE. I WILL HAVE TO PARK THE VAN IF THEY CANNOT FIX IT AS IT IS UNUSABLE WITH THE DOOR OPEN AND NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10265493April 15, 2009
STRUCTURE:BODY:DOOR
THE AUTOMATIC SIDE DOOR ON MY TOYOTA SIENNA 2004 STOPPED WORKING, HAVE TO OPEN IT MANUALLY. HAVE SEEN QUITE A FEW COMPLAINTS OF THE SAME NATURE ON MYCARSTATS.COM AND IT SEEMS TOYOTA IS AWARE BUT NOT DOING ANYTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264976April 11, 2009
STRUCTURE, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA ELECTRIC SLIDE DOOR PASSENGER SIDE ON MINI VAN. I WENT TO OPEN IT AND WHEN IT CAME TIME TO CLOSE DOOR, THE DOOR WOULD NOT WORK. I WENT TO DEALER SHIP TO HAVE IT LOOKED AT, AND THIS IS WHAT THEY SAID. TOYOTA HAS MANY BULLETINS ON THIS SAME ISSUE BUT NO RECALLS. IT WILL BE $1800.00 TO FIX IT. NEVER EVEN SAID WHAT HAPPENED. I TOLD TOYOTA ABOUT THIS PROBLEM AND THEY BASICALLY SAID TOUGH I DON'T CARE PAY THE PRICE AND GET IT FIX. WE WILL NOT STAND BEHIND IT. THIS IS OUT OF WARRANTY. AND BERGSTROMS DEALER SHIP CHARGED ME $100.00 TO EVALUATE IT AND TELL ME IT WOULD COST ME $1800.00. I WILL NOT BUY ANOTHER TOYOTA WHEN THEY CAN FIX DEFECTIVE ITEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264904April 10, 2009
STEERING
THE UNIVERSAL JOINT AT THE BOTTOM OF THE INTERMEDIATE STEERING SHAFT HAS RUSTED AND IS SEIZING. THIS PROBLEM OCCURS AT VARYING DEGREES DEPENDENT UPON TEMPERATURE AND HUMIDITY. AT IT'S BEST, STEERING IS A LITTLE DIFFICULT AND UNPREDICTABLY RESPONSIVE. AT IT'S WORSE, STEERING IS NEARLY IMPOSSIBLE. IT FEELS AS THOUGH THE POWER STEERING IS ALTERNATING BETWEEN WORKING CORRECTLY AND ACTUALLY WORKING AGAINST THE DRIVER. THIS ALTERNATION OCCURS IN ABOUT 30 DEGREE INTERVALS AS THE WHEEL IS TURNED. THIS MAKES FOR VERY UNPREDICTABLE DRIVING AND MAY LEAD TO A CRASH. I HAVE RESEARCHED THIS ONLINE AND FOUND THAT MANY PEOPLE, PARTICULARLY PEOPLE IN HIGH ROAD SALT REGIONS, ARE HAVING THIS PROBLEM. TOYOTA HAS CREATED TSB ST001-07 CONCERNING IT, BUT DOES NOT CONSIDER IT A BIG ENOUGH PROBLEM TO CAUSE A RECALL. I AM AMAZED THAT A KNOWN PROBLEM THAT COULD CAUSE THE CAR TO BE UN-STEERABLE IS NOT SERIOUS ENOUGH FOR TOYOTA OR NHTSA TO DESIGNATE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264778April 9, 2009
STEERING
2004 TOYOTA SIENNA STEERING. STEERING SUDDENLY BINDS WHILE ATTEMPTING TO TURN. VERY HARD TO STEER AT TIMES. HARD TO CONTROL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264307April 6, 2009
STEERING
STEERING BINDING OR INCREASED STEERING EFFORT ON TOYOTA 2004 SIENNA. STEERING REQUIRES EXTRA EFFORT WHILE TURNING, AND DOES NOT ALWAYS RETURN BY ITSELF (REQUIRES EFFORT TO RETURN TO 0 DEGREES). THIS CONDITION VARIES (DIFFERENT EFFORT AT DIFFERENT POINTS IN THE TURNING ARC) FROM TURN TO TURN, MAKING IT A HAZARD FOR DRIVING. IT IS SIMILAR TO PARTIAL LOSS OF POWER STEERING MIDWAY THROUGH A TURN. SEEMS TO BE GETTING WORSE. I UNDERSTAND THERE IS A TSB TO FIX THIS PROBLEM, WHICH I AM TRYING TO OBTAIN SO THE PROBLEM CAN GET FIXED CORRECTLY. (DON'T WANT TO BE OVERCHARGED FOR UNNECESSARY WORK). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264102April 3, 2009
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE CABLE ON THE SLIDING SIDE DOOR OF OUR 2004 TOYOTA SIENNA SNAPPED IN DECEMBER 2008. THE CABLE (UNKNOWN METAL) WHICH WAS EXPOSED & DANGLING APPEARED TO BE FRAYED, AS WELL AS RUSTED. THERE IS NO DOUBT IN ANYONE'S MIND, INCLUDING PROFESSIONALS, THAT THIS IS, INDEED, A DANGER CREATED BY A FLAW IN THE VEHICLE'S DESIGN. WHEN THE CABLE BROKE, I IMMEDIATELY TOOK OUR SIENNA TO THE LOCAL TOYOTA DEALERSHIP WHO INFORMED ME IT WOULD BE $1200 TO REPAIR IT BECAUSE IT IS OUT OF WARRANTY (MORE THAN 3 YEARS OLD). WHEN THE TOYOTA SERVICE REP CLOSED THE DOOR AND TRIED TO RE-OPEN IT, THE DOOR WAS FROZEN IN PLACE AND WOULD NOT OPEN. HE SAID THE OTHER PIECE OF THE SNAPPED CABLE MUST BE CAUGHT IN THE MECHANISM WHICH IS JAMMING THE DOOR. IN ADDITION TO THE STRESS OF NOT BEING ABLE TO OPEN MY DOOR, THIS IS A SIGNIFICANT SAFETY ISSUE WHICH COULD RESULT IN ENTRAPMENT OF PASSENGERS, PARTICULARLY, OUR YOUNG GRANDCHILDREN SECURED IN THEIR CAR SEATS. AS I WAIT TO COME UP WITH FUNDS TO HAVE THIS DOOR REPAIRED, I CONSISTENTLY WORRY ABOUT THE OTHER SLIDING DOOR, BECAUSE FROM WHAT I HAVE HEARD, IT, TOO, WILL LIKELY SNAP WITHIN A SHORT PERIOD OF TIME. THOUGH I HAVE BEEN DEALING WITH THIS FOR A FEW MONTHS NOW, I JUST LEARNED TODAY THAT TOYOTA DISCOVERED THE FLAW 4 OR 5 YEARS AGO, AND MADE AN ADJUSTMENT ON THE NEWER MODELS. HOWEVER, THEY NEVER BOTHERED TO PROVIDE NOTIFICATION--NOR TO RECALL--THE VEHICLES WHICH HAD ALREADY BEEN PRODUCED. ISN'T THIS ILLEGAL?? THERE ARE HUNDREDS OF 2004 SIENNA SLIDING DOOR COMPLAINTS POSTED ON THE WEB, AS WELL AS MANY HORRIFIC AND LIFE-THREATENING STORIES ABOUT THE DANGERS OF THE DOORS, INCLUDING CABLES SNAPPING CAUSING INJURY, DOORS STUCK IN THE CLOSED POSITION, DOORS NOT BEING ABLE TO BE CLOSED, AND EVEN DOORS OPENING WHILE IN TRANSIT. WHAT CAN 2004 SIENNA OWNERS DO ABOUT THIS SAFETY-RELATED ISSUE AND THE REFUSAL OF TOYOTA TO TAKE RESPONSIBILITY FOR ITS DESIGN PROBLEM & CORRECT IT WITHOUT EXUBERANT CONSUMER COSTS & TO WARN/NOTIFY ALL ITS CONSUMERS? THANKS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263956April 2, 2009
STRUCTURE:BODY:DOOR
DRIVERS SIDE SLIDING DOOR JAMMED AND CABLE HAD TO BE CUT BY DEALER. I HAVE SEEN THIS IS A COMMON ISSUE IN SIENNAS. SEEMS TO BE A SAFETY AND QUALITY ISSUE. 1500 DOLLARS FOR REPAIR AT DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264018April 2, 2009
AIR BAGS:SIDE/WINDOW
WE BOUGHT OUR SIENNA NEW FROM A TOYOTA DEALER. WE REQUESTED LEATHER INTERIOR AND PAID EXTRA AND IT WAS INSTALLED. WE LATER FOUND OUT THAT THIS WORK WAS NOT DONE BY THE DEALER BUT WAS SUBCONTRACTED AND TOYOTA PARTS WERE NOT USED. SUBSEQUENTLY 13 DAYS AGO I HIT A POTHOLE AND THE PASSENGER SIDE CURTAIN AIR BAG DEPLOYED. WE NOTICED A WARNING STICKER ON THE CAR THAT SAID THAT NON FACTORY SEAT COVERS MUST NOT BE INSTALLED BECAUSE OF THE SIDE AIR BAGS. I CONTACTED A LOCAL TOYOTA DEALER SERVICE MANAGER WHO FELT THAT TOYOTA SHOULD INSPECT THE VEHICLE. HE THEN DEVELOPED PNEUMONIA AND WAS UNABLE TO WORK. I CONTACTED TOYOTA. THEY TOOK ALL THE DETAILS. THEY REFUSED TO EXAMINE THE VEHICLE AND SUGGESTED I REFER IT TOM MY INSURER FOR REPAIR. CLEARLY TOYOTA POLICIES HAD NOT BEEN ADHERED TO BY THE DEALER. TOYOTA REFUSED TO EVEN CONSIDER SENDING OUT A WARNING NOTICE OR THE PERFORMANCE OF ANY SAFETY EVALUATION OF OUR OR ANY OTHER CAR. AS THERE HAD BEEN A BREACH OF THEIR OWN POLICIES I FIND THIS TO BE AN ASTONISHING RESPONSE. ABOVE ALL I WANT MY FAMILY AND OTHERS TO BE SAFE. I FEEL THE MANUFACTURER SHOULD AT LEAST INSPECT A VEHICLE UNDER SUCH CIRCUMSTANCES. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10263630March 30, 2009
UNKNOWN OR OTHER
WE OWN A TOYOTA SIENNA XLE 2004. BACK IN NOVEMBER 2008, THE DRIVER SLIDING DOOR CABLE SNAPPED, MAKING THE DOOR JAM AND UNUSABLE IN "POWER" MODE. CABLE DANGLING OUT OF ITS SOCKET, WE DROVE TO OUR DEALERSHIP TO HAVE IT SERVICED. THE REPAIR CAME TO OVER $1800!!! AFTER RESEARCHING THIS ISSUE ON THE INTERNET, I'M FINDING THAT MANY PEOPLE ARE EXPERIENCING THE SAME PROBLEM!! I'M THINKING THAT IT DOESN'T NECESSARILY HAVE TO DO WITH MILEAGE BUT PERHAPS MORE WITH AGE OF VEHICLE IE: 4-5ISH YEARS OLD. THE CABLE, WHICH DRIVES THE SLIDING DOOR, IS COMPLETELY EXPOSED TO ELEMENTS. (YOU'LL FIND IT WITHIN THE GROOVE LOCATED UNDER THE REAR SIDE WINDOWS) THIS CABLE IS MADE OF SOME KIND OF METAL (STEEL? WHO KNOWS.) THEN COATED WITH A BLACK PLASTIC/ACRYLIC/RUBBER CASING (SUCH AS AN ELECTRICAL WIRE). WITH TIME, THE CASING BEGINS TO DRY AND BE BRITTLE, CAUSING IT TO CRACK AND FALL OFF THE WIRE, LEAVING THE WIRES COMPLETELY VULNERABLE TO GETTING WET, RUST, FREEZE, ETC, ALSO RUBBING EXTENSIVELY UNPROTECTED AGAINST THE GEARS. WITHIN A FEW MONTHS OR EVEN WEEKS, THE METAL CABLE WIRES SNAP THUS GETTING CAUGHT IN THE MECHANISM. ONE THING LEADS TO ANOTHER AND THE WHOLE CABLE SNAPS, MAKING THE DOOR JAM ALTOGETHER. PER MY OWN EXPERIENCE AT THE DEALERSHIP, AND SUBSEQUENTLY READING AND RESEARCHING MANY BLOG SITES, THE ONLY WAY TO FIX THIS ISSUE IS AS FOLLOWS: REMOVE THE ENTIRE DOOR, REMOVE AND CHANGE THE ENTIRE MECHANISM. EXTREMELY COSTLY, THERE'S JUST NO WAY AROUND THIS. ASKED IF THERE WAS A WAY TO SIMPLY CHANGE THE CABLE, I WAS INFORMED THAT THE CABLE IS PART OF THE MOTOR AND THAT IT IS NOT A PART THAT CAN BE PURCHASED OR REPAIRED SEPARATELY. NOW, WE ARE FACED WITH THE PROBLEM OF THE SECOND SIDE WHICH HAS SNAPPED JUST A FEW DAY AGO (ONLY 3 MONTHS AFTER THE LAST ONE). WE DON'T FEEL WE SHOULD HAVE TO PAY ANOTHER 1800$ TO HAVE THIS FIXED. WE FEEL THERE ARE ENOUGH COMPLAINTS ABOUT THIS THAT TOYOTA SHOULD ISSUE A FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262967March 24, 2009
STRUCTURE:BODY:DOOR
POWER SIDE SLIDING DOOR ON PASSENGER SIDE OF TOYOTA SIENNA 2004 LE VAN GETS JAMMED, STUCK, UNOPENABLE, UNCLOSABLE IN BOTH COLD AND WARM WEATHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262736March 23, 2009
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA POWERSIDE DOOR FAILURE TO OPEN /CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262429March 19, 2009
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA PASSENGER SLIDING DOOR (AUTOMATIC),STOPPED WORKING, SCRAPES PAINT OFF OF BODY WHEN USED MANUALLY, NEARLY IMPOSSIBLE TO OPEN AND SHUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262138March 17, 2009
SERVICE BRAKES, HYDRAULIC
WHEN BACKING 2004 TOYOTA SIENNA LE VAN IN DRIVEWAY THE BRAKES FAILED. THE VEHICLE HAS 41,000 MILES AND HAS ALWAYS BEEN SERVICED BY TOYOTA. THE BRAKES WERE CHECKED AT 34,388. THE CAR HAS A HIGHER IDLE (FUEL CONSUMPTION) SO IN THE PROCESS OF BACKING, THE CAR WAS ROLLING. I PUT THE CAR IN REVERSE AND DID NOT TOUCH THE ACELERATOR. THE VEHICLE ROLLED AND CONTINUED TO PICK UP SPEED, SINCE I WAS UNABLE TO STOP THE CAR. THE BRAKES WERE APPLIED AROUND 3 TIMES AND THEN I OPTED TO HIT THE RETAINING WALL INSTEAD OF GOING BACK INTO THE A BUSY STREET WITH WIFE AND CHILDREN IN THE CAR. IT WAS EITHER PRAY FOR NO COMING TRAFFIC OR RUN INTO THE NEIGHBORS HOUSE AND VEHICLES. WE HAVE NOT EXPERIENCED ANY PROBLEMS IN THE PAST. THE DEALERSHIP WAS UNABLE TO IDENTIFY ANY ROOT CAUSE. WE ARE CONCERNED ABOUT THE SAFETY OF THE VEHICLE AND WANTED A COMPLAINT AS A MATTER OF RECORD. IN RESEARCHING THE INCIDENT IN GOOGLE THIS IS NOT AN ISOLATED INCIDENT AND THERE HAVE BEEN A FEW RECORDS OF SUCH CASES WITH THE SIENNA VAN AROUND THIS MAKE AND MODEL. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10261971March 16, 2009
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
CABLE AND PULLEY SYSTEM ON REAR POWER DOOR ON TOYOTA SIENNA FRAYED AND BROKEN. DOOR DOESN'T SLIDE ON TRACK AND COMES OFF WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262054March 16, 2009
LATCHES/LOCKS/LINKAGES
THE SIDE DOOR CABLES ON MY 2004 TOYOTA SIENNA HAVE CORRODED AND SNAPPED. ONE CABLE HAS TANGLED ON PARTS INSIDE AND NOW WILL NOT FULLY OPEN. THE OTHER CABLE TANGLED WHILE THE DOOR WAS OPEN AND WOULD NOT CLOSE UNTIL I PARTIALLY DISASSEMBLED THE PANEL AND ENTANGLED THE BROKEN CABLE. THE VAN IS OUT OF WARRANTY AND TOYOTA HAS QUOTED ME $1500 PER DOOR ($3000 TOTAL) TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261854March 15, 2009
STRUCTURE
1. A DEFECTIVE WELD ON THE DRIVER SIDE DOOR CHECK ATTACHMENT CAUSED LOUD POPPING NOISE EVERY TIME THE DOOR WAS USED. PROBLEM PROGRESSED INTO A FULL FAILURE OF STRAP/CHECK MECHANISM. 2. PASSENGER SIDE SLIDER DOOR MOTOR FAILED, DOOR WOULD NOT OPEN AUTOMATICALLY. CABLE ON DOOR WAS REPAIRED UNDER WARRANTY, BUT SINCE COMPLETE DOOR MOTOR FAILURE HAPPENED AFTER WARRANTY EXPIRED, DEALER WOULD NOT CONSIDER IT RELATED PROBLEM. WE GOT THE SAME $1700 REPAIR QUOTE NOTED BY MANY OTHERS ONLINE. AFTER MUCH HAGGLING, TOYOTA RELUCTANTLY AGREED TO REPAIR IT FOR LABOR COSTS ONLY AND SUPPLY THE PART. DOOR HAS CHIPPED THE TINTED COATING OFF REAR QUARTER WINDOW AND STILL SOUNDS BALKY AT TIMES, ESPECIALLY WHEN IT'S COLD OUT. LOOKING AT OTHER SIMILAR REPORTS, THIS IS CLEARLY A DESIGN DEFECT. PLEASE MAKE TOYOTA RECALL THESE VANS AND MAKE GOOD ON THIS ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261635March 12, 2009
LATCHES/LOCKS/LINKAGES
WEATHER WAS COLD, DOOR MOTOR "FROZE", WHEN THE DOOR MOTOR "UNFROZEN," THE CABLE BROKE. NOW DOOR WILL NOT OPEN AUTOMATICALLY OR MANUALLY. MY DOOR HAS "FROZEN" OFF AND ON SINCE I GOT IT IN 2004, BUT HAS USUALLY OPENED AFTER THE THIRD OR FOURTH TRY. DEALER SAYS IT WILL COST $1,700 TO FIX DOOR. BASED ON AN INTERNET SEARCH, MANY OWNERS ARE HAVING THIS SAME ISSUE WITH SIMILAR REPAIR COSTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261643March 12, 2009
STRUCTURE
PASSENGER AND DRIVER SIDE SLIDING DOORS FREEZE SHUT AND WILL NOT OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261644March 12, 2009
STRUCTURE:FRAME AND MEMBERS
PASSENGER SIDE SLIDING DOOR CABLE SHREDDED AND NO LONGER OPERATES DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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