Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10275027June 26, 2009
LATCHES/LOCKS/LINKAGES
MY 2004 TOYOTA SIENNA PASSENGER SIDE SLIDING DOOR WILL NOT CLOSE AND HAS CAUSED CHILDREN ISSUES WHEN CLOSING THE DOOR MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275068June 26, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA MINIVAN - I DID SOME SEARCHING AND FOUND MANY OTHERS WITH THIS SAME PROBLEM - THE CABLE TO THE POWER DOOR JAMMED IN THE ASSEMBLY PREVENTING THE DOOR FROM CLOSING FULLY THE COATING ON THE CABLE IS FRAYED, CRACKING, AND THE CABLE IS RUSTED IN VISIBLE AREAS. WITH SEEING THIS AND READING UP ONLINE I AM ASSUMING THE COATING HAS BROKEN DOWN OR SCRUNCHED UP INTERNALLY ON THE DOOR. I CAN SEE THIS HAPPENING ON THE DRIVERS SIDE OF MY VEHICLE AS WELL & AM SURE IT IS JUST A MATTER OF TIME BEFORE THE DOOR NO LONGER FUNCTIONS ON THAT SIDE EITHER. I HAD TO DISASSEMBLE THE ENDS OF THE CABLE JUST TO GET MY DOOR TO CLOSE. I HAVE CALLED TOYOTA AND BEEN TOLD TO TAKE IT TO A DEALER BUT THAT THERE WAS ONLY A TECH SERVICE BULLETIN RELATING TO THIS - NOT A RECALL. (TOYOTA TSB EL004-04) I WILL BE TAKING IT TO THE DEALER BUT GOT THE DISTINCT IMPRESSION THEY HAVE NO INTENTION OF DOING THIS UNDER ANY KIND OF WARRANTY REPAIR. SOMETHING LIKE THIS THAT PREVENTS A DOOR FROM CLOSING SHOULD BE A RECALL, ESPECIALLY WITH THE VOLUME OF POSTS I'VE BEEN ABLE TO EASILY FIND REGARDING THIS. REPAIR COSTS I HAVE SEEN IN POSTS ARE RIDICULOUS ($1000 & UP WITH MANY AROUND $1600). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274917June 25, 2009
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE CONTACT ATTEMPTED TO CLOSE THE AUTOMATIC DOOR ON THE REAR PASSENGER EXIT, THE DOOR FAILED AND WOULD NOT CLOSE. HE HAD TO DRIVE THE VEHICLE WITH THE DOOR AJAR. THE CONTACT CALLED THE DEALER AND WAS INFORMED THAT THE AUTOMATIC DOOR MOTOR OR CONTROLLER FAILED. HE RESEARCHED THE FAILURE AND WAS ABLE TO DETERMINE THAT BY CUTTING THE CABLE, THE DOOR WOULD SHUT. THE CONTACT CUT THE CABLE AND THE DOOR WAS ABLE TO CLOSE. THE REAR PASSENGER SLIDING DOOR CONTINUED TO FAIL AND WOULD NOT LATCH OR LOCK. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THEY COULD NOT OPEN THE DOOR. THEY CONCLUDED THAT THE MOTOR IN THE DOOR AND THE LOCKS NEEDED TO BE REPLACED AT THE COST OF $2,300. THE VEHICLE HAS NOT BEEN REPAIRED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 160,000 AND CURRENT MILEAGE WAS 183,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274800June 24, 2009
LATCHES/LOCKS/LINKAGES
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE CABLES FOR THE PASSENGER SLIDING DOOR SNAPPED, WHICH CAUSED THE COMPONENT TO FAIL. TWO WEEKS LATER, THE MANUAL SLIDING DOOR FAILED. THE OCCUPANTS MAY BE UNABLE TO EXIT THE VEHICLE IN THE EVENT OF A CRASH. THE DEALER STATED THAT THE MOTOR AND CABLES FOR THE DOOR WOULD HAVE TO BE REPLACED AT THE COST OF $1,500. THE VEHICLE HAS NOT BEEN REPAIRED DUE TO THE COST. THE MANUFACTURER DID NOT ASSIST. THE FAILURE AND CURRENT MILEAGES WERE 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274632June 22, 2009
STRUCTURE:FRAME AND MEMBERS
POWER SLIDING DOOR CABLE SNAPPED, REAR PANEL WINDOW SHATTERED, HINGE FAILED - MY SON WENT TO OPEN DOOR FROM OUTSIDE AND IT SEEMED TO FALL OFF TRACK - BACK WAS LOWER AND IN TRYING TO SHUT DOOR, WHEN PRESSED POWER BUTTON AGAIN THE REAR PANEL WINDOW SHATTERED; DEALERSHIP SAID HINGE NEEDS TO BE REPLACED, AND THAT THE CABLE HAD SNAPPED BUT THEY HAD NEVER SEEN ANYTHING LIKE THIS BEFORE. HAD SHOWN THE CAR TO DEALERSHIP LAST MONTH AND THEY SAID DOOR WAS "A LITTLE MISALIGNED" AND COULD BRING IN WHEN I HAD A CHANCE FOR DOOR TO BE REALIGNED - DEALER NOW SAYS ALL 4 CASTERS THE DOOR RIDES ON IN THE UPPER TRACK HAD COMPLETELY WORN AWAY. ALSO CAR DOOR INOPERABLE PART OF EVERY WINTER - "FREEZES" CLOSED - WAS TOLD THAT IT WAS WEATHER RELATED BUT APPARENTLY THIS IS AN ISSUE WITH THIS CAR - WE DO NOT USE THAT DOOR IN WINTER BECAUSE IT DOES NOT OPEN AND KIDS CANNOT GET IN OR OUT FROM THAT SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274286June 18, 2009
STRUCTURE:BODY:DOOR, EQUIPMENT:ELECTRICAL
THE VAN WAS SITTING IN THE GARAGE. WHEN THE DOOR WAS OPENED WITH THE REMOTE CONTROL DEVICE, THE CABLE BROKE AND JAMMED THE DOOR OPENED. IT TOOK 1 HOUR TO GET THE DOOR CLOSED. IT HAS BEEN JAMMED SHUT EVERY SINCE. THE COST TO REPAIR IT IS $1500. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274185June 17, 2009
STRUCTURE
THE SLIDING REAR PASSENGER DOOR ON OUR 2004 SIENNA FAILED AS A RESULT OF A RUSTED / FRAYED CABLE. THE DOOR IS STUCK IN THE CLOSED POSITION SO THAT MY CHILDREN MUST EXIT INTO TRAFFIC. IN CASE OF AN ACCIDENT WE WOULD BE UNABLE TO EXIT THAT DOOR. THIS APPEARS TO BE A COMMON SAFETY PROBLEM THAT TOYOTA HAS FAILED TO ADDRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273847June 15, 2009
LATCHES/LOCKS/LINKAGES
ON A 2004 TOYOTA SIENNA LE WITH 84K MILES, THE PASSENGER POWER SLIDING DOOR CABLE SNAPPED LEAVING THE DOOR HALFWAY OPEN AND UNABLE TO BE OPENED OR CLOSED FULLY. MY WIFE HAD TO DRIVE OUR THREE KIDS HOME WITH THE DOOR NOT FULLY CLOSED. ABOUT ONE WEEK PRIOR TO THE FAILURE, THE DOOR WOULD SOMETIMES ACT AS IF SOMETHING WERE BLOCKING IT FROM CLOSING OR OPENING, SO THAT IT WOULD REVERSE ITSELF FOR NO APPARENT REASON. TOYOTA QUOTED ABOUT $3500 FOR REPAIR, WITH APPROXIMATELY $800 IN PARTS AND THE REST IN LABOR. I PURCHASED A REPAIR MANUAL AND DISCONNECTED THE BROKEN CABLES TO RENDER THE DOOR OPERABLE IN A NON-POWERED FASHION. THE POWER SLIDING DOOR MOTOR AND CABLES HAVE NOT BEEN REPLACED TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273884June 15, 2009
LATCHES/LOCKS/LINKAGES
PREMATURE FAILURE OF POWER DRIVE MECHANISM OF DRIVER AND PASSENGER REAR SIDE DOORS. DUE TO A TOYOTA-KNOWN DEFECT (TOYOTA TSB #EL004-04), THE DRIVE CABLE CAN SNAP, RENDERING THE POWER CONTROL OF THE DOOR INOPERABLE. THIS CAUSES THE DOOR TO BE STUCK PARTIALLY OPEN UNTIL IT IS REPAIRED. THIS ISSUE IS WIDELY KNOWN BY TOYOTA SERVICE DEPARTMENTS AND TOYOTA CUSTOMERS REPORTING ON VARIOUS INTERNET WEB SITES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273905June 15, 2009
STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2004 ELECTRIC SLIDING DOOR PASSENGER SIDE BROKE - CABLE SNAPPED. A METAL SKINNY CABLE IS NOW HANGING FROM THE OUTSIDE OF THE CAR, NEXT TO THE THIRD ROW WINDOW. MY CAR HAS 43,000 MILES, SO NOT COVERED BY WARRANTY ANYMORE. THE DEALER TELLS ME THAT THE COST OF REPAIR IS $1,500!!! THE DEALER CLAIMS THAT THE MOTOR AND ALL CABLES HAVE TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273553June 11, 2009
TIRES:TEMPORARY/EMERGENCY SPARE TIRE
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SPARE TIRE UNEXPECTEDLY FELL OFF OF THE VEHICLE WHILE DRIVING 10 MPH. THE TIRE HAD NEVER BEEN USED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION, BUT THEY DID NOT EXPLAIN THE REASON BEHIND THE FAILURE. THE FAILURE MILEAGE WAS 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10273164June 8, 2009
LATCHES/LOCKS/LINKAGES
2004 TOTALLY SIENNA SLIDE DOOR FROZE IN THE OPEN POSITION AND THE MANUAL OVERRIDE FEATURE DIDN'T WORK TO ALLOW ME TO CLOSE THE DOOR AND TRANSPORT MY CHILDREN. THIS APPEARS TO BE OCCURRING ON A HIGH NUMBER OF SIENNA'S AND I BELIEVE IT IS A CLEAR DEFECT. THE DEALER WANTED $2,000 TO FIX THE DOOR THAT I BELIEVE SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272994June 6, 2009
ENGINE AND ENGINE COOLING:ENGINE
WHILE ATTEMPTING TO ACCELERATE BY PRESSING THE GAS PEDAL TO APPROXIMATELY 3/4 OF IT'S TRAVEL, I EXPERIENCED NO THROTTLE RESPONSE FOR 1-2 SECONDS WITH CARS COMING TOWARDS ME. THE ENGINE THEN PROCEEDED TO REV TO THE PROPER LEVEL I WAS EXPECTING. THIS TYPE OF SITUATION ALSO HAPPENS WHILE ATTEMPTING TO PASS A CAR ON THE FREEWAY BY PRESSING THE GAS PEDAL QUICKLY. THE CAR ONCE AGAIN HESITATES AND THEN RESPONDS IN 1 -2 SECONDS. THE VEHICLE IS A TOYOTA SIENNA 2004 XLE FWD. I'VE TRIED TO USE DIFFERENT FUEL GRADES, AC ON/OFF, TIRES PROPERLY INFLATED, NO ONE IN CAR/CAR FULL, DAY AND NIGHT, ALL WITH THE SAME RESULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272968June 5, 2009
AIR BAGS:FRONTAL
I WAS DRIVING A 04 TOY SIENNA AND HYDROPLANED. I HIT A GUARDRAIL AND BOTH AIRBAGS DID DEPLOY. MY AIRBAG CAUSED 2ND DEGREE BURNS ON MY STOMACH AND ARM. IT BURNED A SOFTBALL SIZE HOLE IN MY SHIRT. THE BURN WAS APPROXIMATELY 4 INCHES BY 7 INCHES ON MY STOMACH AND BLISTERED. MY HUSBANDS AIRBAG DEPLOYED CAUSING HIM NO INJURY OR BURN. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10272652June 2, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA: POWERED DOOR CABLE BREAKAGE; SEEMS TO BE A COMMON DEFICIENCY IN THIS MODEL VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10272406May 30, 2009
STRUCTURE:BODY
NOTICED THAT THE DRIVER SIDE SLIDING DOOR WAS NOT SEATING PROPERLY. ON INVESTIGATION, DISCOVERED THAT THE BOLTS HOLDING THE LATCH AT THE REAR OF THE DRIVER'S SIDE SLIDING DOOR CUT THROUGH THE SHEET METAL OF THE DOOR ITSELF, CAUSING THE DOOR TO BE UNLATCHABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270262May 29, 2009
STRUCTURE:BODY
2004 TOYOTA SIENNA POWER SLIDING DOOR DOES NOT WORK. SCANNED INTERNET AND FOUND MANY PEOPLE FACING SIMILAR ISSUE. THIS IS SO COMMON A PROBLEM THAT TOYOTA SHOULD FIX THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270216May 28, 2009
LATCHES/LOCKS/LINKAGES
TOYOTA 2004 SIENNA DRIVER SIDE DOOR MAKES LOUD SOUND WHEN OPENED AND OFTEN CLOSES WITHOUT WARNING. DEALER SAID THAT EXTENDED WARRANTY HAD BEEN UP TWO MONTHS BEFORE AND WOULD NOT REPAIR. MAYBE YOU SHOULD THINK ABOUT A RECALL BEFORE SOMEONE FALLS OUT OR GETS SQUISHED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270241May 28, 2009
STRUCTURE:BODY:DOOR
I HAVE TOYOTA SIENNA 2004 AND THE AUTOMATIC SLIDING DOOR JUST BROKE DOWN AFTER A LOUD BANG AND A PEACE OF HARD PLASTIC FLEW OFF AND HIT THE GARAGE FLOOR. I WAS ALONE AND DID NOT GET HURT. ALTHOUGH I HAVE ECP, THE DEALERSHIP SAID IT IS NOT COVERED AND CHARGED ME $95.00CAD+TAX AND GAVE ME AN ESTIMATE OF $1700.00CAD+TAX. SO I AM COMPLAINING ABOUT TWO THINGS, ONE THAT IT COULD HAVE HURT MY KIDS IF THEY WERE WITH ME AT THAT TIME AND SECONDLY THE ECP DOES NOT COVER THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10270018May 27, 2009
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA WITH 70,000 MILES. THE PROBLEM STARTED WITH AN AUTOMATIC PASSENGER SIDE SLIDING REAR DOOR. AFTER SEVERAL TRIPS AND ATTEMPTED REPAIRS, FROM WHICH I WAS TOLD THE PROBLEM WAS I NEEDED TO MAKE SURE AND LUBRICATE THE HINGES, I GAVE UP ON THE DOOR BEING FIXED. TRIED NOT TO FOCUS ON THE FACT THAT IN THE EVENT OF AN EMERGENCY WOULD ONLY BE ABLE TO REMOVE MY CHILDREN FROM THE DRIVER SIDE. MADE SURE THAT MY SONS CAR SEAT WAS ALWAYS PLACED ON DRIVER SIDE SO THAT I COULD GET HIM OUT AND MY OTHER CHILDREN WOULD BE ABLE TO CLIMB OUT PAST HIM. RESORTED TO USING THE DRIVER SIDE MANUAL REAR DOOR. I COULD NOT GET THE DOOR TO SHUT AFTER MY KIDS HAD GOTTEN IN THE CAR.I COULD CLOSE THE DOOR, BUT COULD NOT LOCK THE DOOR. HAD TO CONTINUE OUR TRIP AND DRIVE WITH MY KIDS IN THE BACK SEAT OF THE VAN THAT DOOR WOULD NOT SECURE. 2 OUT OF 3 BOLTS HAD PULLED THROUGH THE SHEET METAL OF THE REAR DOOR LOCKING MECHANISM. REPAIR SHOP IS TRYING TO NOW FIX THE AUTOMATIC DOOR AGAIN. I AM TOLD 700 PARTS AND LABOR. BUT THE MANUAL DOOR I AM TOLD THAT I WILL NEED TO TAKE TO A BODY SHOP FOR REPAIRS. VEHICLE NEVER INVOLVED IN AN ACCIDENT. MY HUSBAND HAS LOOKED AT THE PROBLEM AND TRYING TO DECIDE IF ITS POSSIBLE FOR HIM TO REMOVE THE DOOR PANEL FOR ACCESS TO THE BOLTS AND MECHANISM. BECAUSE IT IS APPARENTLY AN ISSUE WITH THE BOLTS WITH NO WASHERS COMING THROUGH THE SHEET METAL. EVEN AFTER I SPEND 1000 TO HAVE THE AUTOMATIC DOOR REPAIRED, AGAIN & HOPEFULLY THIS TIME IT WILL WORK. THE CAR STILL WON'T BE FUNCTIONAL FOR TRANSPORTING MY CHILDREN BECAUSE THE MANUAL DOOR CAN'T BE SECURED UNTIL I HAVE BODY SHOP LOOK AT REPAIRING. MY HUSBAND THOUGHT HE HAD HEARD ALOT OF AIR AROUND THE DOOR LIKE IT WASN'T SHUT THE DAY BEFORE. BUT AS I WAS IN PASSENGER SEAT I COULD NOT DISTINGUISH BETWEEN REGULAR WIND NOISE AND IF THERE WAS ANYTHING DIFFERENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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