Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#11130275September 18, 2018
ENGINE
THE MINIVAN SUDDENLY, WITH NO WARNING OR INDICATION RAPIDLY LOST ALL ENGINE OIL IN A SHORT PERIOD OF TIME. AS I WAS DRIVING ON A CITY STREET, I GOT A WARNING ABOUT FIVE MINUTES INTO A DRIVE ABOUT LOW ENGINE OIL PRESSURE, WHEN IT WAS BASICALLY DRY. I HAD IT TOWED TO A MECHANIC WHERE IT WAS QUICKLY CONFIRMED THAT THE OIL COOLER PIPE HAD FAILED CAUSING THIS TO HAPPEN. I HAVE 120,000 MILES ON THE VAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129846September 17, 2018
STRUCTURE:BODY
WHILE THE CAR WAS STOPPED, THE ELECTRIC DOOR CABLE SNAPPED ON THE DRIVER'S SIDE SIDE DOOR IN MAY 2018 AND THEN THE PASSENGER SIDE CABLE SNAPPED IN AUGUST 2018. WHILE THIS IS AN INCONVENIENCE, THE BIGGER ISSUE IS THAT ONCE THIS HAPPENS, THE DOOR IS THEN UNABLE TO BE OPENED. IN CASE OF AN EMERGENCY, THERE IS NO WAY TO OPEN THE DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121112August 20, 2018
ENGINE
DRIVING CITY STREET RUPTURED RUBBER COOLING LINE HOSE TO ENGINE... SMOKE POURING FROM VEHICLE NO OIL LEFT... NO WARNING LIGHT ON DASH. TOWED TO BUTLER TOYOTA LAST MONTH OIL CHANGE AT THIS SAME DEALER TODAY RUBBER LINE REPLACED WITH A METAL HOSE COSTING ME $496.00.. TOYOTA CORPORATION NEEDS TO REFUND THIS TO ME AND ALL OF THE OTHER SIENNA OWNERS WHO HAVE HAD THIS EXPERIENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115735August 4, 2018
STRUCTURE:BODY
AFTER DRIVING FOR SEVERAL HOURS, CAR WAS STOPPED FOR A TRAIN AND THE REAR WINDOW EXPLODED. IT WAS IN PARK, APPROXIMATELY 8:30 P.M., 72 DEGREES OUTSIDE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11115159August 1, 2018
STRUCTURE:BODY
CABLE TO SLIDING BACK PASSENGER DOOR BROKE THE VEHICLE WAS STATIONARY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113837July 26, 2018
UNKNOWN OR OTHER
TAKATA RECALL SLIDING DOORS WILL OPEN BUT NO WAY TO CLOSE DOOR --DANGEROUS TO DRTIVE WITH DOOR THAT WILL NOT CLOSE--OPENED DOOR ON TRIP WHILE STOPPED NO WAY TO CLOSE NO HELP FROM TOYOTA--ON HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11113100July 23, 2018
UNKNOWN OR OTHER
WHILE OPENING THE DRIVER-SIDE SLIDING DOOR THE DRIVER-SIDE SLIDING DOOR CABLE SNAPPED RENDERING THIS DOOR INOPERABLE. APPEARS THAT THE CABLE HAS RUSTED AND WEAKENED THEN BROKE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103648June 24, 2018
STRUCTURE:BODY
WHILE DRIVING ON THE HIGHWAY ON THE LEFT PASSENGER DOOR WAS BEEPING. AFTER PULLING OVER RE-OPENING AND CLOSING THE DOOR THE BEEPING STOPPED. ALSO THE PAINT IS PEELING OFF BELOW ALL WINDOWS AND ON THE ROOF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102943June 21, 2018
UNKNOWN OR OTHER
POWER SLIDING PASSENGER DOOR CABLE RUSTED APART, THEREFORE MAKING THE DOOR COMPLETELY UNFUNCTIONING. IT CANNOT BE USED MANUALLY EITHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101076June 11, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, TRACTION CONTROL SYSTEM
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING 35 MPH, THE CHECK ENGINE AND TRACTION CONTROL WARNING INDICATORS ILLUMINATED. IN ADDITION, THE VEHICLE STALLED AND WAS UNABLE TO BE RESTARTED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO BE DIAGNOSED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 123,075.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099312June 2, 2018
WHEELS
TIRES WORN OUT SO QUICKLY, I HAVE 94,500 MILES & THIS IS MY THIRD SET. TIRES STAY GOOD FOR ONLY 20,000/25,000 MILES. I DO REGULARLY TIER ROTATE, BALANCING & ALIGNMENT BUT STILL WORN OUT. I AM USING MICHELIN PRIMACY MXV4(SAME KIND OF TIERS) WHEN I BOUGHT CAR, ALL TIME. IT'S SEEMS TOYOTA HAD BAD DESIGN SO TIRES WORN OUT SO FREQUENTLY. I WENT ON CARGURUS.COM & SAW LOTS OF SIMILAR KIND OF COMPLAINS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11098980May 31, 2018
VISIBILITY/WIPER, VISIBILITY:WINDSHIELD
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE'S WINDSHIELD HAD A CRACK APPROXIMATELY SIX INCHES LONG. THE VEHICLE WAS TAKEN TO RIVERSIDE TOYOTA (131 HWY 411 E, ROME, GA 30161, (706) 291-2886), BUT WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT INCLUDED IN A RECALL AND DID NOT OFFER ANY FURTHER ASSISTANCE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092879May 10, 2018
STRUCTURE:BODY
FUEL DOOR HINGE BROKE BECAUSE THE FUEL DOOR PIN HAS SO MUCH TENSION THAT IT BROKE THE HINGE. THIS CAUSED A SAFETY ISSUE BECAUSE THE DOOR CANNOT BE OPENED FROM THE INSIDE IF IT IS NOT CLOSED ALL THEY WAY OR PUSHED CLOSED ENOUGH FOR THE SENSOR TO ALLOW THE SLIDING DOOR TO OPEN. THIS EVENT WAS REPORTED PAST THE 36 MONTH WARRANTY, (AT 40 MONTHS, BUT LESS THAN THE MILEAGE WARRANTY), BUT HAD BEGUN BEFORE THE WARRANTY HAD ENDED. CURRENT OWNERS SHOULD BE AWARE THAT IF THERE ARE INSTANCES BEGINNING OF THE DOOR NOT BEING ABLE TO BE OPENED, SHOULD CHECK THE HINGE AND PIN TENSION AND HAVE IT FIXED WHILE IT COULD BE UNDER WARRANTY. THIS SHOULD BE AN ITEM COVERED UNDER AN EXTENDED WARRANTY DUE TO THE SAFETY ISSUE OF NOT BEING ABLE TO EXIT THE VEHICLE IN AN EMERGENCY SITUATION. THIS HAPPENED SEVERAL TIMES WHILE PARKED AND EXITING THE VEHICLE. CURRENTLY GETTING AN ESTIMATE FROM THE DEALERSHIP. THERE ARE OTHER INSTANCES OF THIS ISSUE ON DIFFERENT SIENNA AND TOYOTA FORUMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090917April 30, 2018
UNKNOWN OR OTHER, AIR BAGS, ELECTRICAL SYSTEM
TAKATA RECALL WE TOOK THE CAR TO THE TOYOTA DEALER IN KATY IN MID FEBRUARY 2018 TO SOLVE THE AIR BAG RECALL AND POWER DOORS. THEY SAID THE DO NOT HAVE THE PARTS; WE HAVE GO BACK TWICE BUT THEY SAY THEY STILL DO NOT HAVE THEM. NOW ALMOST 3 MONTHS LATER THEY HAVE NOT DONE ANYTHING ABOUT IT. WE HAD NOT HAVE ANY ACCIDENT BUT WE DO NOT FEEL SAFE WHEN DRIVING THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11090898April 29, 2018
ENGINE
TOYOTA HAS A KNOWN FAILURE ISSUE WITH THE ENGINE OIL COOLER HOSE ON THIS MODEL. WITH THIS ISSUE, A DEFECT IN THE HOSE CAUSES OIL TO LEAK RAPIDLY FROM THE HOSE. A SEARCH OF THE INTERNET CAN FIND MANY INSTANCES OF THIS ISSUE, WITH CATASTROPHIC ENGINE FAILURE RESULTING IN CERTAIN CASES. TOYOTA HAS ISSUED WARRANTY ENHANCEMENT ZE2 TO COVER THIS. THE WARRANTY TERM FOR THIS ITEM IS EXTENDED TO TEN YEARS AND 150,000 MILES. I EXPERIENCED THIS FAILURE LAST WEEK. IT OCCURRED AS I WAS PULLING INTO A CAR WASH. SMOKE STARTED COMING FROM MY ENGINE AND THE CAR WASH WORKER NOTICED OIL LEAKING FROM UNDERNEATH. I HAD TO HAVE THE VEHICLE TOWED AND THE HOSE REPLACED. THE TOTAL COST WAS $665. I ATTEMPTED TO GET COVERAGE FROM TOYOTA, BUT MY REQUEST WAS DENIED DUE TO THE FACT THAT THE MILEAGE WAS AT 167,000. THE REASON FOR MY COMPLAINT IS THAT A MAJOR, KNOWN DEFECT SUCH AS THIS SHOULD NOT BE TIME OR MILEAGE LIMITED. GIVEN THE CATASTROPHIC FAILURE THAT CAN RESULT FROM THIS DEFECT, TOYOTA SHOULD HAVE BEEN REPLACING THE DEFECTIVE HOSES RATHER THAN FORCING CUSTOMERS TO ENDURE THE PROBLEMS OF FAILURE IN THE FIELD, WHICH OFTEN RESULTED IN BLOWN ENGINES AND THE NEED TO HAVE VEHICLES TOWED IN FOR REPAIRS. IF TOYOTA IS NOT GOING TO TAKE THE STEP OF PREVENTING THE PROBLEM, THEY SHOULD AT LEAST TAKE CARE OF THE PROBLEM WHEN IT OCCURS - REGARDLESS OF AGE OR MILEAGE - BECAUSE THE CAUSE IS CLEARLY THE RESULT OF A KNOWN DEFECT. I CONTACTED TOYOTA WARRANTY SERVICE FOR REIMBURSEMENT AND MY CLAIM WAS DENIED. I CALLED BACK AND ASKED TO ESCALATE IT. I WAS TRANSFERRED TO A HIGHER LEVEL AGENT WHO AGAIN DENIED MY CLAIM AND TOLD ME TO ADDRESS MY COMPLAINT OUTSIDE OF TOYOTA, WHICH IS WHY I AM FILING HERE. WITH THIS COMPLAINT, I AM SEEKING REIMBURSEMENT OF MY $665 COSTS. I FURTHER SUGGEST THAT TOYOTA BE URGED TO REVISE WARRANTY ENHANCEMENT ZE2 TO REMOVE THE MILEAGE AND TIME LIMITS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089164April 20, 2018
UNKNOWN OR OTHER
REAR DRIVER SIDE DOOR DOES NOT CLOSE PROPERLY AND WILL OCCASIONALLY OPEN WHILE DRIVING CAUSING WARNING LIGHTS, RINGING BELLS, AND WARNING STATEMENTS ON DISPLAY BOARD. WHEN DOOR IS CHECKED IT APPEARS CLOSED. CABLE THAT RUNS DOOR SEEMS TO BE FRAYED DESPITE IT BEING USED LESS FREQUENTLY THAN THE PASSENGER SIDE REAR DOOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11080810March 22, 2018
STRUCTURE:BODY
OPENED FRONT HOOD USED ROD TO HOLD HOOD UP - WHEN I WENT TO CLOS HOOD I FORGOT ABOUT ROD AND WITH VERY LITTLE PRESSURE THE HOOD CRUMPLED LIKE ALUMINUM FOIL AT THE PLACE WHERE ROD WAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11078421March 9, 2018
UNKNOWN OR OTHER
1. LH & RH SLIDING DOOR : WARNING LIGHT OF OPEN DOOR SHOWS UP WHEN THE CAR STOP, TURN OR ON RAMP ON ANY ROAD. 2. REAR DOOR : WARNING LIGHT OF OPEN DOOR SHOWS UP WHEN DRIVING SIDE WINDOW IS LOWED ON ANY ROAD. RECALLED ON 2017. BUT FAB.2018 HAPPEN AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11075851March 2, 2018
POWER TRAIN
I WAS DRIVING THE VEHICLE DOWN THE INTERSTATE AND IT STARTED TO SLOW DOWN. THE ENGINE WAS STILL RUNNING. HOWEVER, THE TRANSMISSION WAS SLIPPING AND I COULD NOT MAINTAIN THE POSTED SPEED LIMIT. THE ONLY WAY TO KEEP THE VEHICLE MOVING WAS TO REV THE ENGINE UP TO BETWEEN 5,000 AND 6,000 RPM. FORTUNATELY, I WAS ABLE TO GET TO AN EXIT AND GET THE VEHICLE TO A PARKING LOT. AT THAT POINT, THE VEHICLE WOULD NOT MOVE UNDER IT'S OWN POWER. THE ENGINE WOULD RUN, BUT THERE WAS NO POWER TO THE DRIVE WHEELS. THIS CONCERNS ME AS I WAS LUCKY TO GET THE VEHICLE OFF THE INTERSTATE AND OFF THE ROAD WITHOUT INCIDENT. OTHERWISE, GIVEN THE TRAFFIC AND POSTED SPEED LIMIT, I WAS CONCERNED THAT SOMEONE WOULD RUN INTO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11074721February 25, 2018
VISIBILITY/WIPER
3 TIMES THE WINDSHIELD HAS CRACKED, TWICE IN THE PAST 3 MONTHS. THE CRACK STARTS DOWN LOW NEAR THE EDGE AND QUICKLY SPREADS. THERE IS A LARGE BODY OF EVIDENCE ON THE INTERNET SUGGESTING THIS MALFUNCTION IS VERY COMMON ON THIS MAKE AND MODEL AND THERE HAS BEEN NO OFFICIAL RECALL FROM TOYOTA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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