Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10305983February 4, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE RIGHT AUTOMATIC REAR PASSENGER DOOR IN MY 2004 TOYOTA SIENNA MALFUNCTIONED SUDDENLY, RENDERING IT TOTALLY INOPERABLE. IT WOULD NOT CLOSE ALL THE WAY. THEN IT WOULD NOT OPEN. THE DEALER GOT IT CLOSED AND SAID IT WOULD BE $2,000 TO REPAIR AND THAT THEY COULD NOT ASSURE ME THAT IT'S CURRENT CLOSED STATE IS SAFE. THE HAZARD IS THAT THE ONLY DOOR FOR PASSENGERS TO EXIT NOW IS THE SAME SIDE AS THE GAS INTAKE, SO IF THERE IS EVER A FIRE, ALL PASSENGERS WILL HAVE TO CLIMB OVER AND OUT THE FRONT DOORS. THE DEFECTIVE DOOR (IT APPEARS TO BE METAL FATIGUE -- ON A 5 YEAR OLD CAR!) IS IMPOSSIBLE TO OPEN AT ALL. I HAVE READ ONLINE OF MANY, MANY INSTANCES SUCH AS THIS. IN SOME CASES, BOTH REAR PASSENGER DOORS HAVE FAILED WITH THE PASSENGER OCCUPANTS TRAPPED INSIDE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306086February 4, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A 2004 TOYOTA SIENNA WITH POWER LIFTGATE. ON NUMBER OF OCCASIONS, STARTING ON THE JAN 29,2010, THE LIFT GATE WOULD GO UP AND RATHER THAN STAYING UP, IT START CLOSING. WHEN THIS INITIALLY HAPPENED, I WAS GETTING UNDER THE LIFTGATE AS IT OPENED TO GRAB A BAG AND QUICKLY MOVED OUT OF THE WAY WHEN I REALIZED THAT THE LIFTGATE WAS STARTING CLOSE. ON NUMBER OF TIMES, I HAD TO MANUALLY PUSH THE GATE UP AS IT WAS CLOSING TO GETTING IT TO STAY OPEN. TODAY ON FEB 4TH, I TOOK THE SIENNA TO THE DEALER AT MORRISTOWN, NJ AND THEY TOLD ME THAT THERE WAS NOTHING WRONG. WHEN I RELAYED TO HIM THAT THERE WAS A RECALL REGARDING THIS INCIDENT, THEY LOOKED IT UP TIN THEIR SYSTEM AND TOLD ME THAT MY CAR WAS NOT THE RIGHT MODEL. I SUBSEQUENTLY, CHECKED MY SERVICE RECORD AND INDEED THE STRUTS FOR THE LIFTGATE WERE RECALLED AND REPLACED BY THE SAME DEALER IN DEC.,2008. NOW, A LITTLE OVER A YEAR AND 15,000 MILES OF DRIVING, THIS PROBLEM IS HAPPENING AS DESCRIBED PER RECALL MESSAGE. I AM WORRIED THAT THIS ISSUE HAS NOT BEEN RESOLVED OR THE STRUTS THAT THEY REPLACED MAY BE DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304096February 3, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA LE DRIVER SIDE DOOR GOT CRACKED WITH OUT ANY PHYSICAL ACCIDENT TO THE DOOR OR VEHICLE. I THINK TOYOTA KNOWS ABOUT THIS DEFECT AND THAT'S WHY THEY HAVE OFFERED EXTENDED WARRANTY THE CALLED ENHANCEMENT WARRANTY UP TO 5YR/100K MILES INSTEAD OF 3/36K WHICH THEY ARE SUPPOSE TO NOTIFY ALL OWNERS OF 2004 TO 2007 SIENNA. BUT SOMEHOW I COULD NOT FIND ANY COMPLAIN ON NHTSA WEB SITE ABOUT THIS DEFECT. ALSO I WOULD LIKE TO NOTIFY NHTSA THAT TOYOTA DID NOT NOTIFY ALL OWNERS ABOUT THIS DEFECT OR THE ENHANCEMENT WARRANTY I'M ONE OF THE PERSON WHO WAS NOT NOTIFY AND WHEN I CALLED TOYOTA THEY SAID THEY'VE SEND OUT THE LETTERS TO ALL AFFECTED OWNERS AND SINCE I DID NOT RECEIVE ANY LETTER IN THIS MATTER WHAT SO EVER SO I'VE ASKED THEM IF THEIR IS ANY WAY THEY CAN TRACE THAT THEY HAVE SEND ME THE NOTIFICATION BUT THEY SAID THEY HAVE NO WAY OF TELLING THAT THEY HAVE SENT ME THE LETTER BUT THEY WANT ME TO BELIEVE THAT THEY SENT ME. SO I CALLED COUPLE OF MY FRIEND HAS AFFECTED YEAR SIENNA ABOUT ANY NOTIFICATION FROM TOYOTA ABOUT EXTENDED WARRANTY BOTH OF THEM SAID THEY HAVE NEVER RECEIVED ANY NOTIFICATION FROM TOYOTA. SO BASICALLY THE POINT I'M TRYING TO MAKE IS TOYOTA MISLEAD PEOPLE ABOUT SENDING OUT LETTERS TO OWNERS AND AT THE SAME TIME I'M RAISING A QUESTION WHAT IS THIS WARRANTY ENHANCEMENT ? IF THIS IS THE DEFECT THAT THEY ALREADY KNOW HAPPEN TO VAN THIS SHOULD BE A RECALL HOW GOOD IS THIS WARRANTY WHEN DOORS ARE GOOD FOR FIRST 5 YEARS AND IT FALLS APART AFTER WARD. THIS ANOTHER WAY TO FOOL PEOPLE. I'M SURE THEIR ARE LOT OF SIENNA OWNER WHO HAD TO PAY OUT OF POCKET FOR THIS CRACKED DOOR WHERE THEY KNOW IT'S A DEFECT TO BEGIN WITH. I HOPE SOME THING GETS DONE ABOUT THIS AND THIS SHOULD BE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304763February 3, 2010
VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
2004 TOYOTA SIENNA XLE LIMITED- UNCONTROLLED CRUISE CONTROL ACCELERATION/DECELERATION. THE PROBLEM HAS CONTINUOUSLY OCCURRED SINCE PURCHASE IN SEPTEMBER 2004. DEALERSHIP DENIES PROBLEMS. DYNAMIC CRUISE CONTROLSYSTEM CAUSES MY CAR TO DANGEROUSLY ACCELERATE AND DECELERATE. WHEN LASER DETECTS NEARBY VEHICLE, THE CAR WILL BRAKE ABRUPTLY. LIKEWISE, ONCE THE NEARBY CAR IS NO LONGER IN LASER RANGE, THE CAR WILL ACCELERATE ABRUPTLY TO RETURN TO THE SET CRUISE CONTROL SPEED. I HAVE ALMOST BEEN HIT FROM BEHIND MULTIPLE TIMES ON FREEWAYS BECAUSE OF THE ABRUPT DECELERATION. I HAVE BEEN CAUGHT OFF GUARD SEVERAL TIMES BY THE ACCELERATION AND NEARLY LOST CONTROL OF THE VEHICLE. THE ONLY WAY TO STOP THE RAPID ACCELERATION AND DECELERATION IS TO PRESS THE BRAKE IN ORDER TO DISENGAGE THE CRUISE CONTROL SYSTEM. I HAVE NEVER DRIVEN A CAR WITH SUCH A DANGEROUS CRUISE CONTROL SYSTEM. I NO LONGER USE MY CRUISE CONTROL SYSTEM BECAUSE I FEAR THAT I'LL BE UNABLE TO DISENGAGE THE SYSTEM AND LOSE CONTROL OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304818February 3, 2010
POWER TRAIN, FUEL SYSTEM, OTHER
I WROTE TO TOYOTA SEPT. 7, 2007, CONCERNING AN ACCELERATION PROBLEM WITH MY 2004 SIENNA MINIVAN, FOLLOWING MANY VISITS TO THE DEALER TO EVALUATE AND FIX IT. THE THROTTLE RESPONSE IS DELAYED, IN MY CASE; IT LAGS DURING INITIAL ACCELERATION FROM A STOP, BUT MORE IMPORTANTLY, IT LAGS WHEN IMMEDIATE ACCELERATION IS NEEDED FOR PASSING, AND ACCELERATING AFTER SLOWING FOR A TURN. THE FACTORY REP WHO RESPONDED TO MY LETTER SAID THE DEALER WOULD REEVALUATE THE PROBLEM. THE DEALER REP DROVE THE VAN, EXPERIENCED THE SAME PROBLEM, AND CONCLUDED IT WAS A "QUIRK" OF THE CAR, THAT COULD NOT BE FIXED UNLESS, PERHAPS, THE COMPUTER CONTROLLING THE THROTTLE WAS REPLACED. THEY WOULD NOT DO THAT UNLESS A RECALL WAS ORDERED, HE SAID. NEEDLESS TO SAY, I THOUGHT THAT WAS THE FINAL WORD, UNTIL OTHER PROBLEMS BEGAN TO SURFACE WITH THE "FLY BY WIRE" SYSTEM IN TOYOTAS. I DO BELIEVE THAT THE ELECTRONIC THROTTLE, THE THROTTLE POSITION FEEDBACK CIRCUIT, AND RELATED SENSORS ARE AT FAULT, ALL OF WHICH ARE CONTROLLED BY THE COMPUTER. I ALSO HAVE OTHER CARS WITH ELECTRONIC THROTTLES, AN ACCORD AND A TOWN & COUNTRY, AND NEITHER HAS THAT PROBLEM. NO ACCIDENTS HAVE BEEN CAUSED BY THIS DAILY MALFUNCTION, AS I GUESS I HAVE ADAPTED MY DRIVING STYLE TO IT, BUT DON'T YOU THINK THERE IS A SYSTEMIC PROBLEM HERE? THE INCIDENT DATE IS A CONTINUING DATE, BEGINNING DURING THE FIRST YEAR OF OWNERSHIP (2004) UP TO THE PRESENT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304910February 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 TOYOTA SIENNA XLE . WHEN ACCELERATING THE VAN HESITATES. HAVE TO PRESS THE ACCELERATOR HARDER TO FORCE A HARD DOWNSHIFT. THIS IS VERY DANGEROUS WHEN A PREDICTABLE ACCELERATION IS NEEDED SPECIALLY MERGING HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10304024February 2, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE PASSENGER SIDE AUTOMATIC SLIDING DOOR HAS BEEN TOUCHY WITH ITS ABILITY TO OPEN AND CLOSE AND TO INDICATE TO THE CAR WHETHER IT IS OPENED OR CLOSED. YESTERDAY, THE DOOR CEASED TO OPERATE. UPON FURTHER INVESTIGATION, IT APPEARS THAT A CABLE HAS SNAPPED IN THE DOOR AND WILL NEED TO BE REPLACED. I FEEL THAT THIS IS RIDICULOUS FOR A 5 YEAR OLD CAR. IT IS ALSO VERY EXPENSIVE, FROM $700 TO $1800, WITH TOYOTA DEALERS BEING THE MOST EXPENSIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303837February 2, 2010
ELECTRICAL SYSTEM, STEERING, SEAT BELTS
IT HAPPENED TWICE DURING 2 WEEKS AGO ( DURING HEAVY RAIN). I WAS DRIVING MY 2004 TOYOTA SIENNA ON A PARKING LOT. THE STEERING WHEEL IS VERY HARD TO TURN, IT SEEMS LIKE I LOST THE POWER STEERING. AFTER RESTARTING THE VAN, THE PROBLEM DISAPPEARED. NEXT DAY, MY WIFE ENCOUNTERED THE SAME PROBLEM WHEN SHE IS PICKING UP OUR KIDS FROM SCHOOL. WE BELIEVE THERE IS A MAJOR PROBLEM WITH THE ELECTRICAL SYSTEM OR COMPUTER SYSTEM. I HAVE SO MANY PROBLEM WITH THIS VANS AND THE DEALER REFUSE TO FIX IT, I HAVE SEAT BELT PROBLEM, IT IS NOT EASY TO RELEASE AFTER DRIVING, DEALER WANTS 300 TO FIX. ELECTRICAL SLIDING DOOR PROBLEM ETC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303543February 1, 2010
VEHICLE SPEED CONTROL
I HAD A SUDDEN ACCELERATION EXPERIENCE IN A 2004 TOYOTA SIENNA VAN. I AM FILING THIS COMPLAINT BECAUSE I AM CONCERNED THAT THE RECENTLY ANNOUNCED TOYOTA RECALLS DO NOT INCLUDE THE SIENNA MODEL. THE INCIDENT OCCURRED WHILE I WAS PARKING MY ROOMMATE'S SIENNA VAN. I PULLED INTO A PARKING SPOT. UNHAPPY WITH THE ANGLE IN WHICH I WAS PARKED, I PUT THE VEHICLE INTO REVERSE, BACKED UP SLOWLY THEN PUT THE VEHICLE INTO DRIVE AND STARTED TO EASE INTO THE PARKING SPOT WHILE STRAIGHTENING THE WHEEL. AS THE VEHICLE MOVED FORWARD, THE ENGINE SUDDENLY MADE A LOUD ROARING NOISE AND LEAPT FORWARD OUT OF CONTROL, JUMPING A PARKING CURB AND UP OVER THE SIDEWALK IN FRONT OF THE RESTAURANT. I PLACED BOTH FEET IMMEDIATELY ON THE BRAKE BUT COULDN'T STOP THE VEHICLE. WHAT STOPPED THE VEHICLE WAS THE BRICK WALL OF THE RESTAURANT. AFTER THE INCIDENT, WE HAD THE VEHICLE EXAMINED BY A TOYOTA DEALER WHO DID DIAGNOSTIC TESTING AND COULD NOT DETERMINE A CAUSE FOR THE SUDDEN ACCELERATION. THIS EVENT OCCURRED PRIOR TO NEWS REPORTS OF A POSSIBLE PROBLEM WITH TOYOTA VEHICLES. WHEN THE TOYOTA PROBLEM BECAME PUBLIC LAST FALL, I CONTACTED TOYOTA AND OFFICIALLY "REGISTERED" MY EXPERIENCE WITH THE SIENNA VAN (TOYOTA REFERENCE #0911107062). I ALSO CALLED MY TOYOTA DEALER IN MY TOWN (MACOMB IL) WHO ADMITTED THERE WAS ANOTHER SIENNA VAN BROUGHT TO HIM THAT ALSO EXPERIENCED A SUDDEN ACCELERATION AFTER THE ONE I WAS DRIVING. MY STATE FARM INSURANCE AGENT IS ALSO AWARE OF THAT OTHER SIENNA EXPERIENCE. I AM NOT SEEKING REIMBURSEMENT BUT I AM CONCERNED THAT THE SIENNA MODEL SHOULD ALSO BE CONSIDERED FOR THE PEDAL ASSEMBLY RECALL. AT THE TIME, THIS SIENNA HAD APPROXIMATELY 78,000 MILES ON IT. JUST FOR THE RECORD, I AM A 2007 TOYOTA CAMRY OWNER AND HAVE NOT HAD ANY ISSUES WITH SUDDEN ACCELERATION IN THIS VEHICLE (APPROXIMATELY 22,000 MILES), THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302965January 28, 2010
FUEL SYSTEM, OTHER
I OWN A 2004 TOYOTA SIENNA. I HAVE HAD ISSUES WITH A SLUGGISH ACCELERATOR THAT SUDDENLY "GIVES". I HAVE TAKEN IT TO THE DEALER AND INDEPENDENT MECHANICS AND NEITHER HAVE RESOLVED THE ISSUE. I HAVE DOCUMENTATION OF REPAIRS, CLEANING THE FUEL INJECTORS, REMOVING THE CARPETS, ETC. NOTHING HAS WORKED AND AM WORRIED WHY THE SIENNA HAS NOT BEEN INCLUDED IN THE RECALL. *TW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302534January 27, 2010
VEHICLE SPEED CONTROL
SUDDEN ACCELERATION BANK DRIVE THROUGH AFTER COMPLETING BUSINESS TRANSACTION. AFTER STEPPING ON THE ACCELERATOR CAR LEAPED FORWARD SUDDENLY GOING OVER A BERMANS CRASHING INTO TWO VEHICLESD AMAGING BOTH MY VEHICLE WAS TOTALLED*CW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10302569January 27, 2010
STRUCTURE:BODY:DOOR
PASSENGER SIDE REAR SEAT DOOR CABLE SNAPPED RENDERING DOOR INOPERABLE AND A SAFETY PINCH POINT. DOOR WILL ONLY OPEN TO ABOUT 3 FEET AND THEN WILL AUTOMATICALLY CLOSE. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302648January 27, 2010
VISIBILITY, VISIBILITY:REAR WINDOW WIPER/WASHER
2004 TOYOTA SIENNA MINI VAN - WINDSHIELD CRACKS IMMEDIATELY EVEN IF IT RECEIVES AN EXTREMELY SMALL (LESS THAN HALF A MILIMETER) STONE CHIP ON THE EDGES OF THE WINDSHIELD. AS SOON AS THERE IS AN EXTREMELY SMALL STONE / PEBBLE CHIP, IT WILL CRACK RIGHT AWAY. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302269January 26, 2010
STRUCTURE
CONTACT OWNS A 2004 TOYOTA SIENNA LE WITH MANUAL LIFTGATE. THE LIFTGATE USED TO WORK PROPERLY - SUDDENLY ON A COLD WINTER DAY IT STOPS WORKING ANYMORE, CONTACT CAN HEAR A HISS AND THE DOOR FALLS DOWN. CONTACT CAN SEE VISIBLE OIL LEAK AROUND THE GAS STRUT. AFTER THAT, IT'S HEAVY TO OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302377January 26, 2010
STRUCTURE:BODY:DOOR
THE PASSENGER POWER SLIDING DOOR ON MY 2004 TOYOTA SIENNA XLE HAS FAILED RESULTING IN THE DOOR BEING INOPERABLE. NO EXTRAORDINARY EVENTS LEAD UP TO THE FAILURE, JUST NORMAL USE. THE FAILURE, IN THIS CASE THE MOTOR FAILED, RENDERS THE DOOR COMPLETELY INOPERABLE, MEANING IT CANNOT BE OPENED OR CLOSED. IN ORDER TO OPERATE IT MANUALLY, THE CABLE CONNECTED TO THE MOTOR MUST BE CUT, AND IN ORDER TO OPERATE THE DOOR AUTOMATICALLY, THE MOTOR MUST BE REPLACED AT A COST OF $2,019 FOR PARTS AND LABOR. ADDITIONALLY, THE VEHICLE WAS TAKEN TO THE LOCAL TOYOTA DEALER WHO ALSO CHECKED THE DRIVER SIDE SLIDING DOOR AND NOTED THIS DOOR, IN ADDITION TO THE PASSENGER DOOR, WAS GETTING READY TO FAIL TOO. I FOUND ONLINE A TOYOTA TECHNICAL SERVICE BULLETIN EL004-04, NOT A RECALL, BUT CLEARLY STATES THE FAILURE PROBLEM AND THE ENSUING PRODUCTION DESIGN CHANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302456January 26, 2010
STEERING
THE STEERING BINDS DURING TURNS. I HAVE NOTICED THAT THE PROBLEM GETS WORSE OVER TIME TO A POINT THAT IT SEEMS DANGEROUS TO DRIVE. WHEN YOU TURN THE WHEEL, THE WHEEL CATCHES AND TURNS THE VAN REAL QUICKLY IN AN UNCONTROLLED MANNER. MY MECHANIC HAS STATED HE NEEDS TO REPLACE THE STEERING RACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302020January 23, 2010
EXTERIOR LIGHTING
THE PASSENGER SIDE HEADLIGHT ASSEMBLY ACCUMULATES MOISTURE INSIDE DUE TO THE DESIGN OF THE HEADLIGHT. THE HEADLIGHT WILL SUDDENLY GO OUT WHILE DRIVING. TOYOTA CLAIMS IT IS NOT COVERED UNDER WARRANTY AND HAS AN ESTIMATED REPAIR CHARGE OF $1200 TO REPLACE HEADLIGHT ASSEMBLY. MANY TOYOTA OWNERS HAVE COMPLAINED ABOUT THE FAILURE OF THE HID BULBS THAT ARE BEING USED AND THE DEFECTIVE NATURE OF THE HEADLIGHT ASSEMBLY. ONCE REPAIRED, IT REPORTEDLY KEEPS OCCURRING. MINE WENT OUT WHILE DRIVING IN THE DARK IN THE MOUNTAINS- COULD NOT CONTINUE ON TRIP DUE TO THE HAZARD OF NOT BEING ABLE TO SEE ON THE WINDY DARK ROADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10301887January 22, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH INTO THE RESIDENCE GARAGE. THE DRIVER APPLIED PRESSURE TO THE BRAKE PEDAL, FOLLOWED BY AN INTENDED ACCELERATION. SUDDENLY, THE VEHICLE CRASHED INTO THE GARAGE WALL. THERE WERE NO PERSONAL INJURIES. THE LICENSE PLATE WAS DAMAGED. THE VEHICLE HAS NOT BEEN INSPECTED FOR THE MALFUNCTION. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 78,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10301705January 21, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE POWER SLIDING DOORS ON THE 2004 SIENNA FAIL EARLY, CAUSING SAFETY AND USABILITY ISSUES. THE POWER DOOR CABLE WEARS OUT EARLY DUE TO FAULTY COATING ON HE CABLE, FAULTY HINGES AND DOOR FREEZING. ONCE THE CABLE SNAPS, THE DOOR CAN SLIDE OPEN UPON ACCELERATION. DISABLING THE POWER FEATURE ALLOWS THE DOOR TO BE USED, BUT FALSELY CAUSES THE VEHICLE TO REGISTER THE DOOR AS CLOSED WHEN IT IS OPEN, ALLOWING THE CAR TO BE PUT IN GEAR AND DRIVEN WITHOUT THE DOOR PROPERLY LATCHED CLOSED. LOOSE PARTS FROM THE SNAPPED CABLE AND TORN CABLE JACKET EASILY LODGE IN THE WORKING MECHANISM, MAKING THE DOOR BEHAVE INCONSISTENTLY - SOMETIMES LATCHING, SOMETIMES NOT. WHEN NOT LATCHED, THE DOOR EASILY SLIDES FORWARD OR BACK IF THE VEHICLE IS PARKED ON A HILL, POTENTIALLY CAUSING INJURY. IN ADDITION, THE DOORS FREEZE CLOSED IN MODERATELY COLD (25 F) TEMPERATURES, CAUSING THEM TO OPEN PARTIALLY (A FEW MILLIMETERS). THIS CAUSES EXTRA STRAIN AND WEAR ON THE POWER DOOR CABLES AND CAN CAUSE THE VEHICLE TO REGISTER AN OPEN DOOR. IF THE DOOR IS LEFT IN THIS CONDITION, IT CAN MASK OTHER DOORS ACTUALLY BEING OPENED WHILE THE VEHICLE IS MOVING. THE PARTIAL OPENING ALSO CAUSES A MISALIGNMENT OF THE LOCKING MECHANISM, MAKING IT VERY DIFFICULT TO OPEN THE DOOR TO CORRECT THE PARTIAL OPENING. THE DOOR REPAIR WAS QUOTED BY MULTIPLE DEALERS AT MORE THAN $3000. A TSB (0085-09) IN EARLY 2009 OFFERED AN ALTERNATE METHOD OF REPAIR, BUT THE COST IS STILL MORE THAN $1700 PER DOOR. DEALERSHIPS HAVE BEEN UNWILLING TO PROVIDE THE PART TO NON-DEALER MECHANIC'S SHOP. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10301736January 21, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS 2004 TOYOTA SIENNA. SHE STATED THAT WHILE DRIVING 10 MPH WHEN SHE MADE RIGHT TURNS, THE OPEN DOOR LIGHT ILLUMINATED FOR THE LEFT REAR SLIDING DOOR. THE WEEK AFTER THE LIGHT ILLUMINATED SHE WAS UNABLE TO LATCH THE DOOR SHUT. SHE TOOK THE VEHICLE TO THE DEALER AND THE DEALER DIAGNOSIS LOCATED THE FAILURE AS THE BOLTS AND FOUND THAT TWO OF THEM WERE PULLED THROUGH THE METAL SHEET AND THE THIRD BOLT WAS LOOSE. THE DEALER STATED THAT SHE NEEDED TO TAKE THE VEHICLE TO A BODY SHOP. THE MANUFACTURER STATED THERE WERE NO RELATED RECALLS AND THAT THERE WAS NOTHING THAT THEY COULD DO TO ASSIST HER. REPORT 1001129940 WAS FILED WITH THE MANUFACTURER. THE VEHICLE WILL BE REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 75,319. UPDATED 02/01/10 *BF UPDATED 02/02/10.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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