Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10321034March 19, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOOR ON THE VEHICLE DOES NOT WORK PROPERLY. THE DOOR GETS JAMMED AND WILL NOT CLOSE. THE DEALER STATED THAT THE CONTACT WOULD HAVE TO GET A NEW MOTOR FOR THE DOOR. THE DEALER STATED THE PROBLEM IS WITH THE CABLE BUT THE CONTACT WOULD HAVE TO GET A NEW MOTOR IN ORDER TO REPLACE THE CABLE. THE FAILURE MILEAGE WAS 130000 AND THE CURRENT MILEAGE IS 160000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321078March 19, 2010
LATCHES/LOCKS/LINKAGES
A BROKEN CABLE INTERFERES WITH THE PROPER OPERATION OF MY SLIDING DOOR AND COULD MAKE IT DIFFICULT TO EXIT THE CAR IN AN EMERGENCY. THE CABLE THAT OPENS AND CLOSES THE PASSENGER SLIDING DOOR RUSTED AND SNAPPED A FEW WEEKS AGO. I FOUND THAT A LOT OF OTHER CUSTOMERS HAVE A SIMILAR ISSUES AND MANY OF THEM COMMENTED THAT NOT ONLY IS THE PART EXPENSIVE, BUT THE REPLACEMENT OF THE PART ALSO APPEARS TO BE A MAJOR EXPENSE. IT DOES NOT APPEAR THAT THIS ISSUE IS COVERED BY A RECALL, BUT THE LARGE NUMBER OF COMPLAINTS ENTERED AT NHTSA.GOV DOES SUGGEST THAT THERE IS A SYSTEMATIC PROBLEM WITH THIS CABLE. I CALLED THE "TOYOTA CUSTOMER EXPERIENCE CENTER" THREE TIMES IN THE LAST WEEK. EACH TIME, I WAITED ON HOLD FOR ~45 MINUTES BEFORE HANGING UP. IT DOES NOT APPEAR THAT THEY HAVE AN E-MAIL ADDRESS TO REGISTER A COMPLAINT. THUS, I AM WRITING TO YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320638March 18, 2010
STRUCTURE
POWER SLIDING DOOR ON DRIVER'S SIDE IS STUCK OPEN. NO WAY TO CLOSE IT MANUALLY. UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320683March 18, 2010
VEHICLE SPEED CONTROL
2004 TOYOTA SIENNA LURCHES UPON ACCELERATION AFTER BRAKING. AFTER BREAKING FOR A TURN OR ANY OTHER REASON THE CAR WILL NOT RESPOND TO ACCELERATION AND THEN LURCH OR ACCELERATE QUICKLY. I WAS TOLD BY TOYOTA THAT THIS WAS A ELECTRONIC FUNCTION OF THE CAR AND IT IS NORMAL. THIS IS NOT NORMAL AND WILL LEAD TO TRANSMISSION REPAIRS OR AN ACCIDENT. THIS OCCURS ALL THE TIME AND HAS NOT BEEN REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320557March 17, 2010
VEHICLE SPEED CONTROL
2004 TOYOTA SIENNA - ERRATIC RPM IN DRIVE, SMOG STATIONS ARE NOT ABLE TO DO THE TEST, DUE TO ALLEGED CAR ELECTRONICS CONTROL ISSUE. THIS IS THE FIRST EVER SMOG TEST THAT WAS REQUESTED BY CALIFORNIA DMV FOR THIS NEW VEHICLE AFTER 5-YEARS OF USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10320344March 16, 2010
STRUCTURE
WE PURCHASED A 2004 TOYOTA SIENNA VAN. THE DRIVER'S DOOR HINGE HAS FAILED CAUSING THE ENTIRE DOOR TO HAVE TO BE REPLACED TO THE TUNE OF ABOUT 3K. IN SEARCHING THE INTERNET, 600,000 VEHICLES HAD THE SAME DEFECT TRACING BACK TO AN INDIANA FACTORY WELDING ISSUE. TOYOTA HAS NOT ISSUED A RECALL AND THE DEALERSHIP IS TELLING US IT IS OUT OF WARRANTY. HTTP://WWW.ALLWORLDAUTO.COM/COMMENTS/2004_TOYOTA_SIENNA_COMMENTS_AND_COMPLAINTS_C202-6966-2004-303-1.HTML THERE ARE ALSO YOUTUBE VIDEOS DEPICTING THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319883March 15, 2010
STRUCTURE:BODY
I HAVE A 2004 TOYOTA SIENNA, I AM EXPERIENCING A KNOWN ISSUE REGARDING MY POWER SLIDING DOORS. THEY SEEM TO POWER FORWARD AND BACK IF I MANUALLY USE THE HANDLES TO OPEN THE DOORS, BUT IF I USE THE AUTO-OPENING BUTTONS FROM INSIDE THE VAN THE DOORS TRY TO OPEN BUT THEY WONT UNLATCH SO THAT THE DOORS WILL SLIDE FROM OPEN TO CLOSE OR CLOSE TO OPEN. THIS HAS BEEN ONGOING FOR 1 YR NOW. I TOOK IT TO THE DEALER AND THEY INFORMED THAT IT WAS A KNOWN ISSUE THAT THEY DON'T SUPPORT. THEY TOLD ME THE COST WAS OVER $1K. I WOULD LIKE TO KNOW IF THERE IS ANYTHING MORE I AM ABLE TO DO. THANKS FOR YOUR TIME AND ATTENTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319625March 15, 2010
VEHICLE SPEED CONTROL
I HAVE A 2004 TOYOTA SIENNA, IT IS NOT RECALLED. MY TOYOTA VAN WOULD STRUGGLE TO GET MOVING ESPECIALLY GOING UP A SMALL INCLINE I WOULD HAVE TO PUSH THE GAS PEDAL TO THE FLOOR(THE CARS RPMS WOULD RACE) IN ORDER FOR IT TO MOVE, IT WAS LIKE GASPING FOR AIR. I BROUGHT IT TO TOYOTA AND THEY RAN THE TESTS AND SAID NOTHING WAS WRONG, IN THE END THEY CLAIMED IT WAS THE FLOOR MAT PREVENTING THE GAS PEDDLE FROM OPERATING PROPERLY. NOT POSSIBLE THE FLOOR MAT WAS NOT OUT OF PLACE BECAUSE OF STAINS ON THE FLOOR. THE FLOOR MAT IS HEAVY AND DOES NOT SLIDE AROUND. NOW I AM FRUSTRATED SO BROUGHT IT TO COTTMANS AUTOMOTIVE AND THEY RAN THE COMPUTER ON IT AND SAID NOTHING CAME UP ON THE COMPUTER AS NOT WORKING, IF IT KEEPS DOING IT BRING IT BACK. WELL NOW I KNOW WHETHER IT COMES OUT OR NOT THIS IS A COMPUTER PROBLEM. IT DOES NOT SHOW UP ON THE COMPUTER TESTS THEY RUN AND YOU CAN NOT DUPLICATE THE PROBLEM ON DEMAND. WITH ALL THE TROUBLES OCCURRING WITH TOYOTA, THEY ARE TRYING TO BLAME IT ALL ON FLOOR MATS, A COMPUTER PROBLEM WOULD BE MUCH MORE COSTLY TO REPAIR SOMETIMES COMPUTERS CAN TAKE CONTROL. I FIND IT VERY INTERESTING MY PROBLEM AND NOW THE PROBLEM WITH ACCELERATION IS ALL BLAMED ON FLOOR MATS? MY SIENNA IS STILL HAVING THE SAME PROBLEM NOT ABLE TO ACCELERATE AND JERKS WHEN IT DOES GET GOING. THIS IS OUR 4TH TOYOTA AND WE HAVE NEVER HAD ANY TROUBLE. IN ALL MY YEARS AS L LOYAL TOYOTA CUSTOMER I FIND THIS VERY SAD. THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319580March 14, 2010
STRUCTURE
THE PASSENGER SIDE SLIDING DOOR ON 2004 TOYTA SIENNA IS NOT CLOSING. OUT IN COLD AND RAIN WITH KIDS FOR 45 MINS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319386March 13, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA SLIDING DOOR CABLE SNAPPED. THE CABLE ON OUR SLIDING DOOR SNAPPED AND LEFT THE DOOR UNABLE TO BE OPENED OR CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319274March 12, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE, STRUCTURE:BODY, STRUCTURE:FRAME AND MEMBERS
PLASTIC SHEATHING ON PASSENGER POWER DOOR, THE ONLY POWER DOOR, DRIED OUT AND CRACKED CAUSING THE CABLE WIRES TO BE EXPOSED TO THE ELEMENTS. AS A RESULT, THE WIRES OF THE CABLE BEGAN TO RUST AND FRAY AND TANGLED IN THE DOOR SO THAT IT WAS HALF OPENED AND WOULD NEITHER OPEN NOR CLOSE EVEN WITH THE POWER OFF. WE HAD TO CUT THE CABLE OFF TO GET THE TANGLED CABLE FREE OF THE DOOR SO WE COULD CLOSE IT. IT IS POOR QUALITY TO HAVE THE PLASTIC ON THE CABLE DRY OUT AND CRACK OFF SO THAT THE POWER DOOR IS UNABLE TO BE USED AS A POWER DOOR WHICH IS AN OPTION YOU HAVE TO PAY EXTRA FOR. WE ALSO HAD SMALL CHILDREN BUCKLED INTO CARSEATS AT THE TIME AND HAD WE NOT CUT THE CABLE OFF, WE COULD NOT DRIVE IT AS I SAID THE DOOR WAS STUCK HALF OPEN/HALF CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318565March 10, 2010
SEAT BELTS
THE SEAT BELTS ON OUR 2004 TOYOTA SIENNA MINIVAN DO NOT WORK PROPERLY. APPROXIMATELY ONCE EVERY TEN TO TWELVE DAYS, THE BELTS WILL NOT RETRACT PROPERLY TO THEIR ORIGINAL POSITION. THE BELTS CURRENTLY NOT WORKING PROPERLY ARE THE DRIVER SIDE AND THE MIDDLE SEAT PASSENGER SIDE. WE HAVE TAKEN THE VEHICLE BACK TO COBB COUNTY TOYOTA IN GEORGIA FOR REPAIR. THEY CLAIM IT IS "USER ERROR," A CHARACTERIZATION I COMPLETELY REJECT. I HAVE DRIVEN SEVERAL CARS AND HAVE NEVER HAD A PROBLEM LIKE THIS. THEY HAVE MANAGED TO RETURN THE BELTS TO THEIR ORIGINAL POSITION BUT WITHIN A FEW DAYS TO A WEEK, THEY ARE IMPROPERLY WORKING AGAIN. WE ALL KNOW THAT SEAT BELTS ARE ONE OF THE MOST IMPORTANT PIECES OF SAFETY EQUIPMENT IN A VEHICLE. IF THEY DO NOT WORK PROPERLY, THE EVIDENCE IS CLEAR THAT PASSENGERS IN THAT VEHICLE ARE MUCH MORE LIKELY TO DIE. I BELIEVE THIS IS A MANUFACTURER'S DEFECT WHICH SHOULD BE REMEDIED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318376March 10, 2010
STRUCTURE
2004 TOYOTA SIENNA MINIVAN, SLIDING DOORS FREEZE SHUT ALL WINTER, MY THREE KIDS CANNOT RELY ON WHAT DOOR TO EXIT, ESPECIALLY IN AN EMERGENCY. ONE SLIDING DOOR HAS NOW STOPPED WORKING, CABLE SNAPPED AND BOLTS SHEARED, LIKELY DUE TO THE EXTRA FORCE NEEDED TO WORK THE FREQUENTLY FROZEN DOORS. PERHAPS THESE VANS SHOULD NOT BE ALLOWED IN CLIMATES UNDER 32 DEGREES. I HAVE ALREADY NEEDED TO HAVE FRONT DOORS AND REAR DOOR MECHANISM REPAIRED(RECALLS). THIS SEEMS TO BE A COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318629March 10, 2010
STEERING, VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2004 TOYOTA SIENNA STEERING PROBLEM*CW THE CONSUMER STATED THE DEALER FIXED THE STEERING PROBLEM. HOWEVER, THE CONSUMER HAD TO RETURN THE VEHICLE BECAUSE THE PROBLEM RESURFACED. THE STEERING WAS NEVER THE SAME. THERE WERE TIMES WHEN THE STEERING WOULD BECOME STIFF, BUT THE PROBLEM WOULD GO AWAY ONCE THE VEHICLE WARMED UP. THE CONSUMER ALSO STATED THE CLIP THAT HOLDS THE FLOOR MAT IN PLACE COMES OFF EASILY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318411March 10, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE CONTACT WAS DRIVING 5 MPH ATTEMPTING TO PARK INTO A PARKING SPACE, THE VEHICLE HAD SUDDENLY ACCELERATED WITHOUT WARNING CAUSING THE CONTACT TO CRASH INTO A NEARBY GATE. NO ONE WAS INJURED AND A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE VEHICLE WAS OPERATING NORMALLY. THERE WERE NO PRIOR WARNINGS. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE 12,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10317957March 9, 2010
STRUCTURE
I HAVE 2004 TOYOTA SIENNA. RECENTLY MY SLIDING DOOR CABLE COMPLETELY SNAPPED IN HALF WHEN THE DOOR WAS OPENING. THANKFULLY, I WAS HOME AND WAS ABLE TO GET THE DOOR TO SHUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318162March 9, 2010
VEHICLE SPEED CONTROL
TL*THE DRIVER OWNED A 2004 TOYOTA SIENNA. WHILE DRIVING 60 MPH, THE DRIVER CRASHED INTO A SEMI-AUTOMATIC TRUCK. THE DRIVER AND A PASSENGER IN THE FRONT SEAT WERE KILLED AS A RESULT OF THE CRASH. THE CONTACT STATED THAT THERE WERE NO INDICATIONS THAT THE BRAKE WAS APPLIED AND THAT THE VEHICLE MAY HAVE ACCELERATED FORWARD. THE CURRENT AND FAILURE MILEAGES WERE NOT AVAILABLE. UPDATED 04/22/10 *BF UPDATED 06/14/10.*JB UPDATED 9/29/11*CW
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
2
#10318235March 9, 2010
STRUCTURE:BODY:DOOR
EARLY 2007 (THIS DATE/MILEAGE ETC... ARE APPROXIMATE SINCE WE DIDN'T KNOW THIS WAS GOING TO BE AN ONGOING PROBLEM) OUR PASSENGER AUTOMATIC SLIDING DOOR MALFUNCTIONED. THERE WAS A CORD WITH A PLASTIC PIECE THAT SNAPPED OFF THE DOOR FRAME AND THE DOOR WAS NOT ABLE TO OPEN USING THE BUTTON FEATURE AND IT TOOK 2 PEOPLE TO CLOSE IT MANUALLY. LUCKILY, NO ONE WAS HIT BY THE CORD OR THE PLASTIC PIECE AND OF NOTE THIS CORD IS HELD EXTREMELY TAUT IN ORDER TO PULL THE DOOR VIA A MOTOR. THIS WAS COVERED UNDER WARRANTY AND REPAIRED. SEPTEMBER 2009 THE SAME THING HAPPENED AGAIN. THIS TIME TOYOTA SAID IT WAS BECAUSE OF DAMAGE FROM AN ACCIDENT WHERE WE WERE HIT ON THE PASSENGER SIDE. THE INSURANCE COMPANY PAID FOR TOYOTA TO REPAIR IT. FEB 21, 2010 THE DOOR MALFUNCTIONED BY NOT OPENING OR CLOSING FULLY, RETRACTING PARTIALLY AND GETTING STUCK AND REPEATEDLY CYCLING. AGAIN I WAS CONCERNED ABOUT THE KIDS GETTING STUCK IN THE DOOR AND WE TURNED OFF THE AUTOMATIC FEATURE. IN MANUAL MODE IT WAS DIFFICULT TO OPEN OR CLOSE. WE BROUGHT IT IN TO TOYOTA WHO SAID IT WAS WORKING FINE. IT SEEMS CHANGING TURNING IT TO MANUAL RESET IT, BUT IT WAS STILL NOT AS SMOOTH OPENING/CLOSING AS THE ORIGINAL DOOR. THEN MARCH 1ST IT HAPPENED AGAIN. I PUSHED THE BUTTON TO CHANGE IT TO MANUAL, THEN BACK TO AUTOMATIC, AND IT SEEMED TO RESET IT BUT IT IS STILL VERY ROUGH/GRINDING SOUNDING WITH THE AUTOMATIC DOOR USE. WE ARE GOING TO VIDEO-TAPE IT NEXT TIME THIS HAPPENS AS TOYOTA DOESN'T SEEM TO WANT TO TAKE RESPONSIBILITY WITH THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317663March 8, 2010
LATCHES/LOCKS/LINKAGES
2004 CERTIFIED USED TOYOTA SIENNA HAS A DRIVER'S DOOR CHECK ISSUE IN WHICH EITHER THE WELD BREAKS OR IN MORE SEVERE SITUATIONS, THE WELD ACTUALLY PULLS OFF THE DOOR REQUIRING COMPLETE REPLACEMENT OF THE DOOR TO FIX IT. THE SOLUTION WAS TO ISSUE A SERVICE BULLETIN EXTENDING THE WARRANTY TO 5 YRS, 100,000 MI. MY CAR WAS PURCHASED THE DAY AFTER THE 5 YRS WAS UP AND IS WELL WITHIN THE 100,000 MI. WHEN ADDRESSED A FEW MONTHS AFTER PURCHASE AS THE SOUND BECAME NOTICEABLE ENOUGH TO TAKE IT IN FOR CHECKING OUT, THE WELDED BRACKET WAS TEARING A HOLE IN THE BODY OF THE CAR NOT JUST A BROKEN WELD. THE DEALER REFUSES TO TAKE CARE OF IT ONLY AGREEING TO PAY 1/2 THE REPLACEMENT COST OF $1800. I UNDERSTAND THIS IS A DANGER BECAUSE IF IT FAILS COMPLETELY, THIS DOOR CAN BOTH COME OFF THE FRAME AS WELL AS SWING UNCONTROLLED AND SLAM BODY PARTS IN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317814March 8, 2010
VEHICLE SPEED CONTROL
AFTER CHANGING THE FRONT BRAKE PADS ON OUR 2004 TOYOTA SIENNA SOMETIME EARLY 2009 AND WHILE IT WAS PROPPED UP ON METAL RAMP, MY DAUGHTER PLACED THE TRANSMISSION IN REVERSE APPLIED SOME GAS, IT INSTANTLY TOOK OFF AT A HIGH SPEED IN REVERSE. THE CAR TRAVELED APPROX 40 FEET BACKING INTO A DITCH WHICH AT THAT TIME IT STOPPED POSSIBLY BECAUSE OF THE SUDDEN ABRUPT DITCH. I HER FATHER WAS WATCHING AND ASKED "WHAT DID YOU DO" SHE STATED "NOTHING IT JUST TOOK OFF" THIS WAS A YEAR BEFORE I HEARD OF THE TOYOTA PROBLEMS SO I JUST SHRUGGED IT OFF AS A WEIRD INCIDENT. NOW HEARING OTHER INCIDENCES I SUDDENLY REMEMBERED MY INCIDENT. I ONLY REPORT IT NOW BECAUSE IT MAY HELP WITH ANY INVESTIGATION AS TO WHAT THE PROBLEM IS. I HAVE NOT YET HEARD OF THE ACCELERATING PROBLEM HAPPENING IN REVERSE LIKE IT HAPPENED TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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