Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10325242April 12, 2010
STRUCTURE:BODY
POWER SLIDING DOORS ARE ACTUATED BY CABLES. CABLE ON DOOR 1 SNAPPED AND WAS HANGING FROM VEHICLE, POSING A DANGER TO PEDESTRIANS. AFTER CABLE WAS CUT WITH TOOLS, DOOR COULD BE OPERATED MANUALLY. CABLE ON DOOR 2 SNAPPED AND CAUGHT ON BODYWORK. AS MOTOR STRAINED TO RETRIEVE THE CABLE, THE CABLE SHEARED AND SNAPPED PLASTIC FITTINGS AND METAL LATCHES. DOOR IS NOW COMPLETELY STUCK AND IS A DANGER TO PASSENGERS AND DRIVER ALIKE. DOOR 2 CANNOT BE USED FOR INGRESS OR EGRESS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324955April 11, 2010
STRUCTURE
I AM THE ORIGINAL OWNER OF A 2004 TOYOTA SIENNA. THE DASHBOARD IS FULL OF HAIRLINE CRACKS. THEY STARTED ON THE SIDES NEAR THE A/C VENTS, TRAVELING TOWARDS THE CENTER OF THE DASH. FIRST APPEARED IN 2007. NOW THE DASHBOARD IS COVERED WITH CRACKS. TOOK IT TO THE DEALER AND COMPLAINED THAT IT WAS A DEFECT. SERVICE DEPT DIDN'T SEEM TO WANT TO DEAL WITH IT. FINALLY THEY TOOK PICTURES THEN SAID THEY WOULD HAVE TO SEND THE PICTURES OFF AND THEY WOULD GET BACK TO ME, WHICH THEY NEVER DID. CALLED THE SERVICE DEPT AND THEY DISMISSED ME SAYING IT WAS NOT COVERED. I DON'T THINK THEY EVER SENT THE PICTURES IN. THE CRACKS GET WORSE EVERY WEEK - LONGER, AND NEW ONES APPEAR. THIS IS CLEARLY A DEFECT. THERE WERE NO EVENTS THAT TOOK PLACE TO CAUSE THIS, NO CRASH, NO FIRE. THE AUTOMOBILE IS WELL MAINTAINED. THIS IS A MANUFACTURER'S DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324257April 7, 2010
VEHICLE SPEED CONTROL
LTR FWD FM (WI) RE TOYOTA VEHICLES INCIDENTS OF SUDDEN UNINTENDED ACCELERATION FM OWNER OF A 2004 TOYOTA SIENNA EXPERIENCED AN INCIDENT. *TGW THE CONSUMER STATED THE VEHICLE ACCELERATED BETWEEN 95-100 MPH BEFORE SHE WAS ABLE TO SHUT THE VEHICLE OFF. SHE HAD BOTH FEET ON THE BRAKE, PRESSING AS HARD AS SHE COULD. THE DEALERSHIP SUGGESTED IT WAS THE FOOT FEED RUBBING AGAINST THE FLOOR MAT, BUT WHEN SHE LOOKED DOWN AT THE FLOOR MAT, IT DIDN'T APPEAR THAT WAS THE PROBLEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324356April 7, 2010
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHEN THE VEHICLE WAS PARKED, THE CONTACT NOTICED THAT THE PASSENGER SIDE SLIDING DOOR WOULD NOT CLOSE PROPERLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO CONFIRMED THAT THE FAILURE WAS RELATED TO THE SLIDING DOOR HINGE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED WHEN THE COMPLAINT WAS FILED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323830April 5, 2010
STRUCTURE:BODY:DOOR
ON OUR 2004 TOYOTA SIENNA XLE, THE PASSENGER SIDE POWER SLIDING DOOR CABLE SNAPPED MAKING THE DOOR INOPERABLE. WE HAVE CALLED THE TOYOTA CUSTOMER CARE TOLL FREE NUMBER NUMREOUS TIMES, ONLY TO HAVE BEEN PUT ON HOLD FOREVER WHILE THEY TEND TO THEIR "OTHER ISSUES". WE HAVE CONTACTED OUR LOCAL DEALER ONLY TO BE GIVEN A REPAIR PRICE AND THEN WAS TOLD THAT THIS WAS NOT A "MAJOR PROBLEM", MEANING THAT THIS WAS NOT THEIR RESPONSIBILTY. WHILE ONLINE INVESTIGATING THIS ISSUE, WE HAVE FOUND THAT WE ARE BY NO MEANS THE ONLY ONES WITH THIS PROBLEM AND THAT THIS IS A MAJOR PROBLEM. AT LEAST 50 OR MORE OF THE SAME PROBLEMS HAVE BEEN FOUND ON THIS AND NEWER MODELS. THE SLIDING DOORS ALSO HAVE BECOME FROZEN AND SOME CHILDREN HAVE EVEN BEEN INJURED. SOME VEHICLES HAVE THE DOOR FALL OFF COMPLETELY WHEN THE CABLE SNAPPED, INJURING PEOPLE. THIS IS A REAL MAJOR PROBLEM AND SAFETY ISSUE. WE FEEL THAT TOYOTA SHOULD TAKE THIS VERY SERIOUSLY AND STOP GIVING PEOPLE THE RUNAROUND AND ADMIT TO YET ANOTHER FLAW IN THEIR VEHICLES. THE SLIDING DOOR ISSUES AND THE SAFETY OF CUSTOMERS AND THEIR FAMILY ARE NOTHING TO PUT "ON HOLD" OR JUST THROW OFF TO THE SIDE AS NOT A MAJOR PROBLEM. WHAT IS IT GOING TO TAKE FOR TOYOTA TO REALIZE THIS? HOW MANY MORE INURIES AND POTENTIAL INCONVENIENCES MUST THE PUBLIC ENDURE? AS OF NOW THE VEHICLE HAS NOT BEEN REPAIRED AND THE DOOR CANNOT BE USED. WE FEEL THAT THIS IS THE RESPONSIBILTY OF TOYOTA. IN THE MEANTIME, WE WILL GET MORE ESTIMATES FOR THE REPAIR AND CONSIDER THE OPTIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323209March 31, 2010
LATCHES/LOCKS/LINKAGES
I OWN A 2004 TOYOTA SIENNA LE. THE REAR PASSENGER DOOR IS AUTOMATIC. ONE OF THE REASONS WHY WE PURCHASED THIS VEHICLE. IT HAS SINCE STOPPED WORKING. I WAS BRINGING THE KIDS HOME AND WENT TO DROP OFF ANOTHER CHILD. OPENED THE DOOR WITH THE POWER BUTTON, WORKED FINE. DOOR WOULD NOT SHUT. TURNED THE POWER OFF TO THE DOOR, STILL WOULD NOT SHUT. HAD TO DRIVE HOME WITH THE DOOR AJAR. CHILDREN NEEDED TO GET OUT THE DRIVERS SIDE REAR DOOR. MY HUSBAND TRIED TO OPEN THE DOOR AND COULD NOT. HE GAVE IT A GOOD TUG AND THE CABLE SNAPPED. WHEN WE CALLED OUR LOCAL TOYOTA DEALERSHIP, THEY TOLD US THAT THE MOTOR HAD TO BE REPLACED, TO THE TUNE OF $2,000. IT HAS NOT BEEN REPAIRED, SINCE WE CAN NOT AFFORD THAT. RESEARCHING IT ON THE INTERNET, MY HUSBAND FOUND THAT THERE WAS A "SAFETY NOTICE" THAT WENT OUT TO THE DEALERSHIPS, ASKING THAT THEY CHECK THE DOORS WHEN THE VANS ARE IN FOR ROUTINE MAINTAINENCE, TO ENSURE THAT A NEW CENTER BRACKET HAS BEEN PUT ON THE DOORS, TO HELP ALIEVATE THIS PROBLEM. WHEN HE CALLED UP TOYOTA CUSTOMER SERVICE TO ASK IF WE COULD FIND OUT IF THIS WAS DONE, HE WAS TOLD NO. THEY DO NOT GIVE THAT OUT, AND IF WE HAD BROUGHT THE CAR IN FOR OIL CHANGES, IT WOULD HAVE BEEN CHECKED. MY HUSBAND DOES OUR OIL CHANGES, EVERY 5,000 MILES, SO THERE WAS NOT NEED FOR US TO TAKE IT IN FOR MAINTAINANCE. HE ASKED IF THERE WAS ANY TYPE OF WARRANTY ON IT, SINCE THEY WOULD GIVE US NO INFORMATION. HE WAS TOLD NO, IF WE WERE PRIOR TOYOTA OWNERS, THEY WOULD HELP US, BUT SINCE THIS IS OUR FIRST TOYOTA PRODUCT, THEY WERE WILLING TO DO NOTHING. ASKING TO SPEAK WITH A MANAGER DID NO GOOD EITHER. HE WAS TOLD THEY DID NOT WANT TO SPEAK WITH HIM. NOW, I AM BRINGING THE CAR TO THE DEALERSHIP NEXT WEEK TO HAVE THE STEERING CHECKED OUT. IT IS STICKING WHEN YOU ARE TURNING THE WHEEL. YOU HAVE TO MANUALLY TURN IT BACK. NOT SURE IF I WANT TO BUY ANOTHER TOYOTA PRODUCT. THEY DO NOT SEEM TO BE VERY RELIABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323231March 31, 2010
STRUCTURE:BODY
THE PASSENGER SIDE SLIDER DOOR HAS AGAIN FAILED ON OUR 2004 SIENNA. AFTER SEVERAL PROBLEMS WITH THE DOOR WHICH WERE REPAIRED UNDER WARRANTY, THE DOOR STOPPED WORKING ENTIRELY ABOUT TWO YEARS AGO. WE PAID TO HAVE THE DOOR MOTOR ASSEMBLY REPLACED. NOW THE DOOR ONCE AGAIN WILL NOT OPEN AT ALL, EVEN MANUALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323154March 30, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
FAX ON BEHALF OF RE SAFETY CONCERN WITH HIS 2004 TOYOTA SIENNA MINIVAN, DURING WINTER MONTHS SLIDING DOORS FREEZE SHUT; REPLY ATTN CAROLINE/NYC OFFICE. *TGW WHEN THE TEMPERATURE FELL DURING THE WINTER MONTHS, THE SLIDING DOORS WOULD FREEZE SHUT AND THEY COULD NOT BE OPENED FROM THE OUTSIDE OR INSIDE. THE ONLY WAY FOR THE CONSUMERS CHILDREN TO ENTER THE VEHICLE, WAS THROUGH THE REAR HATCH. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322629March 29, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN THE VEHICLE WAS PARKED ON AN INCLINE, THE REAR SLIDING DOOR WOULD NOT HOLD IN PLACE. THE CABLE FOR THE DOOR WAS ALSO FRAYED. ALSO IN FREEZING COLD WEATHER, THE DOOR ON THE PASSENGER SIDE WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO THE DEALERSHIP FOUR TIMES IN REGARDS TO THE FAILURE, BUT THE CONTACT WAS NOT SURE IF THE VEHICLE WAS EVER REPAIRED AT THE DEALERSHIP. WHEN THE DEALER OPENED THE DOOR, HE NOTICED THAT IT WOULD NOT SHUT. THE CONTACT WAS INFORMED THAT SHE WOULD HAVE TO REPLACE THE DOOR MOTOR AND CABLE AT HER EXPENSE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000. THE CURRENT MILEAGE WAS APPROXIMATELY 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322522March 28, 2010
UNKNOWN OR OTHER, SEAT BELTS
2004 TOYOTA SIENNA. THE PASSENGER SIDE AUTOMATIC SLIDING DOOR WILL NOT OPEN AUTOMATICALLY OR FROM WITHIN. CHILDREN SITTING IN THE BACK THAT COULD NOT OPEN FROM THE INSIDE AND HAD TO CRAWL OUT OVER CAR SEATS TO THE OTHER DOORS. MYSELF INCLUDED WHEN I SHUT THE DOOR TO CLEAN THE INTERIOR. THE PASSENGER SIDE SEAT BELT (SECOND ROW CABIN CHAIR) WON'T RETRACT AND WAS CHECKED AND FOUND THAT THE SEAT BELT WAS NOT TWISTED TO CAUSE THE MALFUNCTION, BUT WITH THE DEVICE ITSELF. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322245March 26, 2010
UNKNOWN OR OTHER
CABLE ON POWER REAR SLIDING DOOR OF 2004 TOYOTA SIENNA SNAPPED RENDERING DOOR USELESS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322168March 25, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH, THE AUTOMATIC SLIDING DOOR FAILED TO OPERATE IN AN OPEN OR CLOSE POSITION DURING ACTIVATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON SEVERAL SEPARATE OCCASIONS. THE REPLACEMENT OF THE SLIDING DOOR SERVICE COST WAS $2,500. IN ADDITION, THE SLIDING DOOR HANDLES REQUIRED REPLACEMENT. THE FAILURE MILEAGE WAS 10,000. THE CURRENT MILEAGE WAS 129,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10322179March 25, 2010
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNE LE, WITH ONLY 56,000 MILES, PASSENGER SIDE POWER SLIDING DOOR MADE A GRINDING NOISE WHEN IT OPENED AND NOW IT WILL NOT CLOSE. DEALERSHIP REPAIR COSTS ARE BETWEEN $1,500 AND $2,000. THAT'S AN OUTRAGE, TO PAY THAT MUCH JUST TO SHUT THE DARN DOOR!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321891March 24, 2010
ENGINE AND ENGINE COOLING
THE SLIDING AUTOMATIC DOOR ON MY 2003 TOYOTA SIENNA FREQUENTLY CLOSES WITHOUT WARNING AND SEVERAL TIMES IT HAS CLOSED ON MY DAUGHTER. IT IS SUPPOSE TO HAVE A SENSOR THAT WOULD PREVENT IT FROM COMPLETELY CLOSING IF SOMETHING OR SOMEONE IS IN THE WAY BUT IT DOESN'T WORK. I'VE HAD TO PULL MY DAUGHER WAY FROM THE DOOR AS IT WAS PRESSING AGAINST HER. THIS IS A REAL SAFETY CONCERN. THE VAN HAS ALSO RECENTLY BEGUN TO "AUTOMATICALLY" LOCK WITHOUT WARNING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321753March 24, 2010
UNKNOWN OR OTHER
BOTH REAR SLIDING DOORS REFUSE TO OPEN, INTERMITTENTLY AND RANDOMLY. THIS ISSUE HAPPENS WHEN WEATHER IS SOMEWHAT COLD AND WET FOR THE MANUAL SLIDING DOOR. FOR THE "AUTOMATIC" DOOR, IT HAPPENS CONTINUOUSLY. WE'VE HAD THE MOTOR REPLACED IN THE AUTOMATIC DOOR AND IT FIXED THE PROBLEM FOR 2 YEARS...BUT NOW IT HAS HAPPENED AGAIN. KIDS HAVE HAD TO GET INTO AND OUT OF THE CAR VIA THE BACK HATCH. MAJOR SAFETY CONCERN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321779March 24, 2010
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
RIGHT SIDE POWER SLIDING DOOR STICKING. MUST MANUALLY PULL HANDLE TO GET DOOR TO UNLATCH. ONCE THE DOOR IS IN MOTION, YOU CAN CONTROL(OPEN/CLOSE) WITH KEY CHAIN CONTROLLER OR BOTH POWER BUTTONS INSIDE VEHICLE. SAME PROBLEM IF THE DOOR IS IN OPEN POSITION, DOOR LATCH WILL NOT RELEASED WITH ANY POWER BUTTONS, MUST MANUALLY PULL HANDLE TO GET DOOR TO UNLATCHED. DEALER CLEANED AND LUBED DOOR ON 8-29-2008 AT 84,734 MILES. CHARGED $21 FOR SERVICE. LATER IN EVENING SAME PROBLEM OCCURED, I TOOK THE SIENNA BACK TO DEALERSHIP THE NEXT DAY. SERVICE TECHNICIAN SAID IT NEEDED A NEW(DOOR) MOTOR AND WOULD COST $1,500. I WAS SHOCKED SINCE THE DAY BEFORE THEY HAD CLAIMED EVERYTHING WAS OK AND IT WAS ONLY $21. NEEDLESS TO SAY, THE DOOR HAS NOT BEEN FIXED, I FEEL IT IS A MAJOR SAFETY CONCERN AND IT IS SAD TO LEARN THAT THERE ARE A LOT OF PEOPLE HAVING THE SAME PROBLEM. THE PROBLEM SEEMS TO BE CONSISTENT BETWEEN 75,000 TO 85,000 MILES. WOULD APPRECIATE IF YOU COULD LOOK INTO THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321640March 23, 2010
EQUIPMENT, UNKNOWN OR OTHER
WHILE I WAS TRYING TO OPEN MY 2004 TOYOTA SIENNA PASSENGER POWERED SLIDING DOOR THE CORD RIPPED. IT IS TOO COSTLY FOR US TO REPAIR THIS ITEM AND I CAN NOT USE THE DOOR WITH CHILDREN AS IT IS TO HARD TO OPEN FOR A MINOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321234March 21, 2010
STRUCTURE:BODY:DOOR
UPON ARRIVAL AT A LOCAL BAKERY MY HUSBAND WAS ATTEMPTING TO EXIT FROM THE REAR DRIVER'S SIDE POWER DOOR IN OUR 2004 TOYOTA SIENNA WHEN THERE WAS A LOUD NOISE AND THE DOOR STOPPED MOVING AND ONLY OPENED A THIRD OF THE WAY. HE MANAGED TO SQUEEZE OUT AND CLOSE THE DOOR. UPON LOOKING AT THE DOOR WE CAME TO FIND THAT THERE IS A CABLE ON THE OUTSIDE OF THE VEHICLE THAT OPERATES THE DOOR AND IT WAS FRAYED AND WOULD NOT ALLOW THE DOOR TO OPEN ANYMORE THAN A THIRD OF THE WAY. AFTER SEEING THAT WE WALKED AROUND TO THE OTHER SIDE OF THE VEHICLE AND FOUND THAT THE CABLE FOR THE PASSENGER SIDE DOOR HAS THE COATING OFF OF IT AND COULD END UP DOING THE SAME THING. WE HAVE NOT YET GOTTEN ANY QUOTES BUT FROM LOOKING ONLINE IT'S GOING TO BE IN THE THOUSANDS. THANKFULLY AT THIS TIME I HAVE NO CHILDREN, BUT IF I DID, NOT BEING ABLE TO OPEN THE DOOR AND GET MY CHILD OUT SAFELY WOULD BE A MAJOR CONCERN. I LOVED TOYOTA UNTIL THIS HAPPENED TO MY VEHICLE AND COME TO FIND THERE ARE OTHER'S IN MY SHOES. I KNOW THAT BECAUSE OF THE MILEAGE ON MY CAR I WOULD NEVER SEE COMPENSATION, BUT I DO WANT TO VOICE MY SAFETY CONCERN WITH THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321006March 19, 2010
VEHICLE SPEED CONTROL, EQUIPMENT
I WAS ACCELERATING AWAY FROM A TRAFFIC LIGHT, MAKING A LEFT TURN FROM 1300 EAST ONTO FT. UNION BLVD, AND THE VEHICLE CONTINUED TO ACCELERATE RAPIDLY EVEN AFTER I REMOVED MY FOOT FROM THE ACCELERATOR. I PROMPTLY PLACED THE TRANSMISSION IN NEUTRAL, BRAKED RAPIDLY, AND NARROWLY AVOIDED REAR-ENDING THE CAR IN FRONT OF ME. I COULD NOT TELL IF THE GAS PEDAL WAS STUCK ON THE FLOOR MATS, BUT REARRANGED THEM QUICKLY AND THE ENGINE RPMS QUICKLY DROPPED TO AN IDLE SPEED. THIS WAS THE ONLY TIME THIS HAS OCCURRED. SEVERAL DAYS LATER, I TOOK THE CAR TO THE LOCAL TOYOTA DEALER, LARRY MILLER OF MURRAY, UT. I SPOKE WITH THE MANAGER ABOUT THE PROBLEM, HE EXAMINED MY CAR, INFORMED ME THAT IT WAS NOT PART OF THE RECALL, ASSERTED THAT THERE HAD BEEN NO REPORTS OF ISSUES WITH THE 2004 SIENNA, AND THAT THE PEDAL ON MY CAR WAS NOT OF THE TYPE IMPLICATED IN THE RECALLS. HE HAD ME TAKE THE CAR TO THEIR SERVICE DEPARTMENT FOR FURTHER INSPECTION AND TESTING. THEY DID NOT FIND ANY FAILURE CODES PRESENT AND NO CHECK LIGHTS WERE ON. THEY TEST DROVE THE CAR 10 MILES, BUT WERE UNABLE TO REPLICATE THE PROBLEM. NO PARTS WERE REPAIRED NOR REPLACED. NO FURTHER ACTION WAS TAKEN BY THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321030March 19, 2010
STEERING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE POWER STEERING GOES IN AND OUT ON THE VEHICLE. THIS HAS BEEN RE-OCCURRING PROBLEM FOR THE PAST SIX MONTHS. THE STEERING WILL GO OUT WHILE MAKING A LEFT OR RIGHT HAND TURN. THE FAILURE MILEAGE WAS 130000 AND THE CURRENT MILEAGE WAS 163000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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