Toyota Sienna Complaints (2025)

268 consumer complaints on file.

#11724614March 16, 2026
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, STRUCTURE:BODY:DOOR
The passenger door has now twice started to close on its own without a button being pushed and when I've been standing there buckling a kid in. It does not stop when it encounters an object (me, a human) and kept trying to get me stuck into the door. I tried pushing back but it kept moving and eventually I had to back out of the way. If this had been a child, they would have had a broken limb or worse.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724663March 16, 2026
SEATS
We were notified by Toyota that it was unsafe to transport our children in the second row seats in November 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025 I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724723March 16, 2026
SEATS
Toyota has failed to provide a remedy for the recall regarding the 2nd row seat welds. My current vehicle is sitting on a lot, unable to drive for the past 5 months. The safety of my children is at risk, and despite contact with the Toyota corporation, a fix has yet to be completed and no timeline provided.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724787March 16, 2026
SEATS
I can no longer transport my grandchildren in my car. I do not have another vehicle I can use to drive them in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11724452March 15, 2026
SEATS
My 2025 Toyota Sienna is affected by the recall related to improper welding of the second-row seat rails. On November 19, 2025, I brought the vehicle to a Toyota dealership because they had advised me that it was not safe to continue driving due to the safety concern involving passenger seats. The dealership advised against driving it and kept the vehicle, and Toyota arranged a rental vehicle for me. As of now, several months later, there is still no repair remedy available and my vehicle remains at the dealership. I transport children and elderly family members, so passenger seat safety is very important to me. I am concerned about the long delay in providing a remedy for a safety-related issue and the extended loss of use of my vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723960March 12, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The vehicle was taken to several dealers but was not diagnosed or repaired. The dealer confirmed that parts were not yet available. The manufacturer was made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723857March 12, 2026
SEATS, FORWARD COLLISION AVOIDANCE: WARNINGS
"We were notified by Toyota that it was unsafe to transport our children in the second row seats in November 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025 I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723546March 11, 2026
SEATS
The manufacturer had exceeded a reasonable amount of time for the recall remedy. They have declined my requests for them to set expectations for a number of months or years after which a remedy will be available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723622March 11, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats). The contact was unable to use all the seats because there were three car seats inside the vehicle. The local dealer was contacted, and Toyota on Nicholasville Parts (2100 Lexington Rd, Nicholasville, KY 40356), but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723627March 11, 2026
SEATS
We bought a new Toyota Sienna 2025 in April for our growing family of 5. On 10/7/2025 a recall was released stating to not use our 2nd row seats due to the seats being improperly welded to the frame. We use three car seats. We have since been placed in three different rental vehicles and still are waiting on a remedy for this ongoing problem. Our new van has been sitting on a lot for four continuous months now, with no fix in site. I feel that Toyota has not supplied a timely remedy to this safety recall and this is the reason for my formal complaint on this platform today.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11723039March 9, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722875March 9, 2026
UNKNOWN OR OTHER
I own a 2025 Toyota Sienna affected by Safety Recall 25V668 involving second-row seat rails with suspected improper welds. Toyota sent a notice advising that no one should sit in or use a child restraint in the second-row seats until the repair remedy becomes available. However, there is currently no remedy available and no repair timeline. I have contacted both the dealership and Toyota multiple times over the past four months but have not received clear answers or a resolution. The dealership verbally told me I can continue transporting my children, which conflicts with the written safety notice from Toyota. I am a mother of six children and this vehicle is essential for transporting my family. Because the recall involves seating safety and there is no repair available, the vehicle cannot be safely used as intended. I am submitting this complaint due to lack of repair availability and lack of clear communication from the manufacturer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722718March 7, 2026
SEATS
We were notified by Toyota that it was unsafe to transport our child or anyone else in the second row seats in November 2025 and the vehicle was under a recall. This puts my child at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025, I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722736March 7, 2026
SEATS
Received Notice From Toyota that a weld defect on the middle row seats made them unsafe to use. I took my vehicle into Toyota to be repaired over three months ago and there is still no repair or plans to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722743March 7, 2026
SEATS, STRUCTURE:BODY, UNKNOWN OR OTHER
My 2025 Toyota Sienna XLE (VIN: [XXX]) is subject to Safety Recall 25V668 related to defective second-row seat rail welds. The recall states that the seat structure may fail during certain high-speed collisions, increasing the risk of injury to passengers. As a result of this safety recall, my vehicle was suspended from passenger rental service on October 6, 2025 and has remained unusable for its intended purpose since that date. Toyota has confirmed that the recall status is “Remedy Not Available,” meaning no repair solution currently exists for this safety defect. The vehicle therefore cannot be safely used for passenger transport and continues to cause significant financial loss while loan payments remain due. I am filing this complaint because the vehicle has been unusable for an extended period of time due to a safety defect with no available remedy. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722445March 6, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722452March 6, 2026
SEATS
My husband and I ordered this vehicle last year and picked it up [XXX]. We paid cash and are retired so that was alot. The reason for the purchase was to take our 4 grandchildren on mini trips. For the recall reason we have not been able to do this for obvious reasons, their safety. We received notification in December I believe, I immediately called the dealer. I was advised there is no remedy yet, I have called numerous time to hear the same thing, and not their fault. I ask what to do, they said dont let anyone sit in the rear seats?? scary. I called Toyota customer service on March 2nd, case#[XXX] and was told someone would call within 2 days, I have heard nothing. Our first Toyota and the purchase reason is not available, a scary waste of money for retired people. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722499March 6, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722584March 6, 2026
SEATS
This complaint concerns a safety recall affecting a 2025 Toyota Sienna Hybrid involving the second-row seat rails due to suspected weld defects. Toyota has acknowledged the recall and confirmed that a remedy is currently not available. The vehicle was purchased new in May 2025 and currently has approximately 6,600 miles. Due to this safety recall affecting the second-row seating system, the vehicle cannot be safely and fully used as intended. The recall states that the second-row seat rails may have been improperly welded, which may cause the seat to lose structural integrity in certain high-speed collisions, increasing the risk of injury. The manufacturer has confirmed that the recall remains unresolved and that a repair remedy is not yet available. No timeline for repair has been provided. The continued absence of a remedy for this safety-related recall for such an extended period makes it impossible to safely and fully use the vehicle as intended. This complaint is being submitted to document the ongoing safety issue and the prolonged absence of an available remedy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11722592March 6, 2026
SEATS
We were notified by Toyota that it was unsafe to transport our children in the second row seats in December 2025 and the vehicle was under a recall. This puts our children at risk. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025 I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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