Toyota Sienna Complaints (2002)

181 consumer complaints on file.

#10261434March 10, 2009
STRUCTURE:BODY:DOOR
2002 SIENNA DRIVER SIDE SLIDING DOOR STOP WORKING. I TOOK IT TO DEALER AND THEY SAID IT IS A CABLE AND KNOWN ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259755February 24, 2009
POWER TRAIN
I HOPE YOU WILL BE ABLE TO HELP ME OUT. MY SIENNA HAS 61022 MILEAGES ON IT AND WE BABY THIS CAR TO THE 'T'. ON FEBRUARY 11, 2008, I HAD JUST STARTED THE VEHICLE AND WAS ABOUT TO CHANGE FROM 'P' TO 'D' WHEN THE GEAR SHIFT LEVER BROKE. NO FORCE WAS USED AND WE ALWAYS PULL BACK THE SHIFTER AND CHANGE GEARS WITH MINIMAL FORCE. I HAD THE VEHICLE TOWED TO THE DEALER AND THE TECHNICIAN SHOWED ME WHERE THE ALUMINUM BRACKETS BROKE IN THREE PLACES. I WAS IN SHOCK THAT THE DESIGN AND MATERIAL WAS NOT MADE ENGINEERED TO LAST. THE TECHNICIAN SAID THAT THE MATERIAL IS MADE OF ALUMINUM AND HE JUST REPLACED ONE A COUPLE OF DAYS AGO. I DID SOME RESEARCH ON THE INTERNET AND FOUND OUT THIS IS NOT A SINGLE CASE. THERE ARE A LOT OF PEOPLE WHO HAD THIS SAME PROBLEM ON THEIR SIENNA WORLDWIDE? NORMALLY, THE PART SHOULD LAST THE LIFE OF THE VEHICLE. I START TO WONDER IF THIS IS A DEFECT BECAUSE IT IS HAPPENING ON LOTS OF SIENNAS. ALSO THIS REPAIR IS EXTREMELY EXPENSIVE. IT COST ME $834.69.00 US DOLLAR. (PARTS $166.16, LABOR $655.65) PLEASE LET ME KNOW IF THIS IS COMMON AND IF TOYOTA SHOULD HAVE TAKE A FULL RESPONSIBILITY IN THIS KIND OF MATTER AND CONSIDER THIS AS A DEFECT. THANK YOU FOR YOUR ATTENTION IN THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252953December 28, 2008
LATCHES/LOCKS/LINKAGES
BOUGHT A CERTIFIED USED 2002 TOYOTA SIENNA XLE FROM A TOYOTA DEALERSHIP IN JULY 2007. WHILE INSPECTING IT, THE DRIVER'S SIDE SLIDING DOOR WAS ACTING UP. THEY TRIED TO FIX IT A COUPLE OF TIMES THEN VERBALLY ASKED ME TO BRING IT BACK WHEN THEY HAD THE RIGHT PARTS. 2 WEEKS LATER, I BROUGHT IT IN AT THEIR REQUEST AND THEY 'FIXED' IT. AFTER I LEFT THE SHOP I NOTICED IT WAS ACTING UP. I WAS MADE TO PAY FOR THE REPAIRS BY THE TOYOTA DEALERSHIP. THIS DOOR IS ACTING UP RIGHT NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10252325December 20, 2008
LATCHES/LOCKS/LINKAGES
1. TRUNK DOOR LATCH BROKEN 2. PASSENGER SIDE SLIDING DOOR COULD NOT CLOSE. NEED TO CHANGE TO MANUAL MODE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250918December 6, 2008
STRUCTURE
PASSENGER SIDE POWER SLIDING DOOR ON TOYOTA SIENNA LE (2002) IS BAD. WENT TO THE DEALER AND THEY SLAPPED ME WITH A 1400 ESTIMATE. LEFT TO DEAL WITH SAFETY ISSUES FOR MY CHILDREN WITH MECHANICAL MALFUNCTIONS AND IF POWER DOOR BUTTON IS ACCIDENTALLY ENGAGED. I FEEL L AM LEFT WITH NO OPTION. THIS REPAIR IS MUCH TO EXPENSIVE AND DOES NOT FALL UNDER ANY WARRANTIES. HOW CAN BUYER BEWARE OF SUCH TRAPS. I AM ONLY MID WAY THROUGH PAYMENTS AND I ALREADY HAVE A MAJOR REPAIR COST THAT HARDLY MAKES THE INITIAL PURCHASE WORTH IT. THE DEALER OFFERED NO ALTERNATIVE THAN TO PUSH THE POWER BUTTON OFF. THIS IS NOT AN ACCEPTABLE OPTION WITH CHILDREN AT RISK! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10250038November 28, 2008
LATCHES/LOCKS/LINKAGES
OUR 2002 TOYOTA SIENNA AUTOMATIC LOCK SYSTEM STARTED SPONTANEOUSLY LOCKING AND UNLOCKING ITSELF. IT WILL DO THIS WHILE IT IS PARKED OR WHILE DRIVING ON THE HIGHWAY. IT MAY DO IT ONCE OR TWICE, OR REPEATEDLY LOCK AND UNLOCK 15 TIMES OR MORE, EVEN DURING A SHORT COMMUTE. IT OCCURS RANDOMLY, SOMETIMES MULTIPLE TIMES A DAY, AND SOMETIMES NOT FOR SEVERAL DAYS. RARELY WILL THE VAN STAY LOCKED WHEN PARKED. IT IS VERY DISTRACTING AND A BIG SAFETY ISSUE. I HAVE TRIED TO HAVE IT REPAIRED TWICE, AT 2 DIFFERENT TOYOTA DEALERSHIPS. I WAS TOLD THEY COULD NOT FIND THE SOURCE OF THE PROBLEM, AS IT DID NOT LOCK AND UNLOCK WHILE IT WAS IN THEIR CARE. OF COURSE, IT RECURRED BEFORE I RETURNED HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247837November 6, 2008
LATCHES/LOCKS/LINKAGES
DRIVER'S AND PASSENGER'S SIDE AUTOMATIC SLIDING DOORS HAVE BEEN INTERMITTENTLY MALFUNCTIONING EVEN AFTER WARRANTY REPAIRS IN THE PAST. SOMETIME, THE SLIDING DOORS FAIL TO CLOSE AND STAY OPEN, ONLY TO BE CLOSED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244462October 6, 2008
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
DRIVERS SIDE SLIDING DOOR (POWER) WILL NO LONGER WORK EXCEPT MANUALLY. AN ANNUNCIATOR ON THE DASH INDICATE "PWR DOOR" IN RED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244455October 5, 2008
LATCHES/LOCKS/LINKAGES
POWER DOOR FAILING TO OPEN AND CLOSE PROPERLY. THIS HAS BEEN AN ISSUE SINCE WE PURCHASED THE VAN IN 2004. THE DOORS WOULD SOME TIMES NOT OPEN UNDER POWER OR WOULD NOT CLOSE UNDER POWER. WE HAD TO MANUALLY CLOSE/OPEN THE DOOR. THE PASSENGER SIDE DOOR NOW WILL NOT CLOSE UNDER POWER. WHEN THE PROBLEM WAS INTERMITTENT, WE TOOK THE VAN TO THE DEALER AND THEY SAID THERE WAS NO PROBLEM. DOING SOME RESEARCH ON THE INTERNET THE REPAIR RUNS IN THE $1500-$1800 RANGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10240727September 3, 2008
STRUCTURE:BODY:DOOR
I HAD A TOYOTA SIENNA LE 2002. I WENT TO THE DEALERS 3 YEARS AGO TO REPLACE THE SLIDING DOOR, DURING THAT TIME IT WAS STILL UNDER WARRANTY. SOMEHOW THE PROBLEMS APPEAR AGAIN, MY SLIDING WON'T OPEN IS LIKE IT STICK WITH GLUE. IT'S TOTALLY STUCK NO MATTER WHAT I DO IT WON'T OPENED. I NEED TO KNOW DOES TOYOTA STILL HELPED ME FIXED THIS PROBLEM OR I HAD TO USED MY OWN PROBLEM TO FIXED IT. FIRST OF ALL THERE IS NOTHING WRONG WITH THE CAR, THE ONLY PROBLEM IS THE SLIDING DOOR, I AM AFRAID IT WILL HAPPENED TO OTHER DOORS SOON. CAN SOMEBODY HELP ME OUT WITH THIS PROBLEM. THANKS ALOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10238990August 20, 2008
ELECTRICAL SYSTEM
IN 2003, I WAS TOLD THE ECU UNIT NEEDED REPLACED ON PASSENGER SIDE REAR POWER SLIDING DOOR AS DOOR WOULD INTERMITTENTLY NOT OPEN OR CLOSE. HAS CONTINUED WITH INTERMITTENT PROBLEM UNTIL IT FINALLY WOULDN'T OPEN NOR CLOSE. GIVEN THE VERY HIGH VOLUME OF COMPLAINTS ABOUT THIS PROBLEM ON ALL YEARS OF THE TOYOTA SIENNA, I WOULD LIKE FOR THE ODI TO OPEN AN INVESTIGATION. ALL YOU HAVE TO DO IS GOOGLE "TOYOTA SIENNA POWER SLIDING DOOR PROBLEMS" AND YOU END UP WITH MULTIPLE THOUSANDS OF HITS, WITH MOST BEING CHAT SITES WITH MULTIPLE COMPLAINT THREADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10235950July 27, 2008
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
IN 2003, ECU UNIT WAS REPLACED ON PASSENGER SIDE REAR POWER SLIDING DOOR AS DOOR WOULD INTERMITTENTLY NOT OPEN OR CLOSE. HAS CONTINUED WITH INTERMITTENT PROBLEM SINCE REPLACEMENT UNTIL IT FINALLY WOULD OPEN BY NOT CLOSE. GIVEN THE VERY HIGH VOLUME OF COMPLAINTS ABOUT THIS PROBLEM ON ALL YEARS OF THE TOYOTA SIENNA, I WOULD LIKE FOR THE ODI TO OPEN AN INVESTIGATION. ALL YOU HAVE TO DO IS GOOGLE "TOYOTA SIENNA POWER SLIDING DOOR PROBLEMS" AND YOU END UP WITH MULTIPLE THOUSANDS OF HITS, WITH MOST BEING CHAT SITES WITH MULTIPLE COMPLAINT THREADS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10234922July 19, 2008
LATCHES/LOCKS/LINKAGES
I HAVE A SIENNA XLE 2002 WITH THE ELECTRONIC SLIDING DOORS. FROM THE INSIDE OF THE VAN, THERE ARE THREE BUTTONS TO OPEN THE DOORS; ONE ON THE CONSOLE, ONE ON THE COLUMNS BETWEEN FRONT AND BACK SEATS AND ONE BUTTON IN THE HANDLE. PERIODICALLY THE SLIDING DOORS WILL NOT SHUT OR THEY WILL NOT OPEN. THE LAST TIME THIS HAPPENED WAS JULY 16, 2008 WHEN THE KIDS IN THE BACK DRIVER'S SIDE TRIED TO OPEN THE SLIDING DOOR AND COULD NOT. WE TRIED EVERYTHING AND IT WAS JAMMED SHUT. IT SEEMS LIKE THE BUTTON IN THE HANDLE WAS STUCK (WHICH HAS HAPPENED BEFORE). THIS IS A VERY DANGEROUS SITUATION IF THERE WAS AN ACCIDENT OR ROLL OVER AND MY PASSENGERS COULD NOT GET OUT. I BELIEVE THIS IS A DEFECT AS I HAVE READ MANY COMPLAINTS ABOUT THIS PROBLEM. MY SIENNA IS STILL UNDER WARRANTY (7 YEARS), BUT TOYOTA WILL NOT WARRANTY THIS LOCK RELEASE BUTTON PROBLEM BECAUSE THEY SAY IT IS PART OF THE HANDLE AND THE HANDLE IS NOT UNDER WARRANTY. I COUNTERED THAT THE HANDLE IS FINE, IT IS JUST THE BUTTON DESIGNED IN THE HANDLE THAT IS BROKEN. IF THE BUTTON WAS SITUATED ELSEWHERE IN THE DOOR, I AM SURE IT WOULD BE COVERED. TOYOTA WILL NOT TAKE RESPONSIBILITY FOR THIS SERIOUS PROBLEM THAT THEY BLATANTLY KNOW ABOUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226129April 30, 2008
FUEL SYSTEM, GASOLINE
I BOUGHT MY 2002 TOYOTA SIENNA, 05/04/2004, 7011 MILES AFTER MY CHECK ENGINE LIGHT WAS ON. DEALER FIXED IT BY REPLACING EMISSION CONTROL CHARCOAL CANISTER. IN JUNE 2005 & AFTER APPROXIMATELY 1500 MILES LATER, GAS REFUELING VALVE STARTED SHUTTING OFF, EVEN THOUGH GAS WAS NOT FULL. DEALER CHECKED & SAID I NEED A NEW EMISSION CONTROL CHARCOAL CANISTER, BECAUSE MY PREVIOUS CANISTER WAS OUT OF WARRANTY, I HAVE TO PAY $495 (PART+ LABOR) TO REPLACE IT. I COMPLAINED OF THIS PROBLEM REPEATING SOON, DEALER COULD NOT GIVE SATISFACTORY ANSWER. IN CONSUMERS WEBSITE I HAVE FOUND OUT THAT THERE ARE LOTS OF COMPLAINTS ABOUT 2002 TOYOTA VEHICLES. IS IT POSSIBLE THIS PART IN THIS YEAR FAILED MORE OFTEN THAN NORMAL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224224April 11, 2008
LATCHES/LOCKS/LINKAGES
AUTOMATIC DOOR LOCKS SUDDENLY AND WITHOUT CAUSE LOCK AND UNLOCK. SOMETIMES IT'S WHILE WE'RE DRIVING, SOMETIMES WHILE PARKED. SOMETIMES IT'S FRONT DOORS ONLY, SOMETIMES BACK ONLY, SOMETIMES ALL OF THEM. IT SEEMS TO HAPPEN WHEN IT'S WET (SO FAR, SNOWING), THOUGH NOT ALWAYS. ONE CAN BE LOCKED INSIDE THE VEHICLE OR LEAVE IT LOCKED AND RETURN TO FIND IT UNLOCKED. DEALERS ALONG COLORADO FRONT RANGE HAVEN'T HEARD OF THIS PROBLEM. AN INTERNET SITE SUGGESTED A SHIELDED SECURITY SYSTEM HARNESS HAS FIXED THE PROBLEM FOR SOME OTHERS. VEHICLE IS NEARLY 6 YEARS OLD WITH 80K MILES. IT'S NEVER HAPPENED BEFORE 2/14/08, AND IT'S HAPPENED 6-8 TIMES SINCE - THOUGH VERY INTERMITTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220732March 10, 2008
STRUCTURE, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
BOTH SLIDING PASSENGER DOORS AND REAR HATCH DOOR WILL BREAK AND NOT OPEN. WE HAVE HAD AT LEAST 8 INCIDENTS OF DOORS NOT OPENING, AND LATCHES BREAKING NOT ALLOWING ACCESS TO VEHICLE. ON ONE OCCASION, DOOR WAS JAMMED IN THE OPEN POSITION AND NOT ABLE TO CLOSE COMPLETELY. TOYOTA ADVISED DOOR CABLE IN DOOR WAS TOO LONG AND DEALER TOOK CARE OF IT AND THERE SHOULD BE NO MORE PROBLEMS. PROBLEM RECURRED ON 3/6/08. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210433November 30, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE LEFT SLIDING DOOR STOPPED HALFWAY WHEN CLOSING AND MOVED BACK TO FULLY OPEN POSITION. REPEATED TRIES DID NOT WORK AND SO HAD TO MANUALLY CLOSE THE DOOR. AFTER THAT THE PWR DOOR ICON ON THE DISPLAY LIT UP SHOWING A PROBLEM WITH THE POWER DOOR. TAKING TO THE MECHANIC REVEALED THAT THE MOTOR IS DEFECTIVE. THE VEHICLE HAS ONLY 31,500 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206650October 23, 2007
STRUCTURE, EXTERIOR LIGHTING:BRAKE LIGHTS, SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. AT 34,006 MILES, THE BRAKES BEGAN TO MAKE SQUEAKING NOISES AND THE BRAKE WARNING LIGHT ILLUMINATED. THE FAILURE OCCURRED WHILE DRIVING 45 MPH. AT 36,000, 46,000, AND 49,000 MILES, THE DEALER REPLACED THE FRONT AND REAR BRAKES, THE REAR AND FRONT ROTORS, AND ALSO RESURFACED THE FRONT AND REAR DRUMS. THE REPAIRS WERE PERFORMED UNDER WARRANTY. NEVERTHELESS, THE BRAKES CONTINUED TO SQUEAK AND THE BRAKE PEDAL MUST BE DEPRESSED VERY HARD IN ORDER FOR THE VEHICLE TO STOP. THE DEALER STATED THAT THE NOISE WAS DUE TO THE BRAKE BUSTER AND IT NEEDED TO BE REPLACED AT THE COST OF $1,000 SINCE THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER STATED THAT THEY COULD NOT BE OF ASSISTANCE SINCE THE WARRANTY EXPIRED. THEY PROVIDED THE CONTACT WITH REFERENCE NUMBER 2007-0220392. THE CURRENT MILEAGE WAS 78,000 AND FAILURE MILEAGE WAS 34,006. THE DEALER STATED ARM RESTS, REPLACED BRAKE LIGHT BULB, SQUEAK IN THE INSIDE CABIN. UPDATED 11/26/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201501August 28, 2007
TIRES
2002 TOYOTA SIENNA RIGHT REAR TIRE BLEW OUT CAUSING THE CONSUMER TO LOSE CONTROL AND HIT A DITCH. *KB OHIO TRAFFIC CRASH REPORT. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10195651July 9, 2007
TIRES:SIDEWALL
I PURCHASED COOPER LIFE LINER TOURING TIRES FROM KAUFFMAN TIRE. WITHIN 2 WEEKS OF PURCHASE, ONE OF THE TIRES DEVELOPED A LARGE BUBBLE ON THE SIDEWALL. KAUFFMAN STAFF TOLD ME THIS TYPE OF BUBBLE WAS A RESULT OF "HITTING A CURB OR OTHER OBJECT." I KNEW I HAD NOT HIT ANYTHING. THEY REPLACED THE TIRE WITH THE SAME BRAND & MODEL. AS TIME WENT BY, I HAD CHRONIC PROBLEMS WITH MY VEHICLE PULLING TO THE RIGHT. I VISITED KAUFFMAN SEVERAL TIMES. THEY ADJUSTED MY ALIGNMENT AND CHECKED MY TIRE PRESSURE ON SEVERAL OCCASIONS, TO NO AVAIL. TUESDAY, JULY 3, 2007, I STOPPED BY KAUFFMAN AND TOLD THEM THERE WAS APPARENTLY AN UNDERLYING PROBLEM THAT CAUSED MY VAN TO PULL SO SEVERELY THAT I HAD TO STRUGGLE TO KEEP IN MY LANE. I REQUESTED THAT THEY DO AN IN-DEPTH CHECK TO DETERMINE THE PROBLEM. THEY FOUND THAT 3 OF THE 4 COOPER LIFE LINER TOURING TIRES WERE DEFECTIVE, ONE HAD A BUBBLE IN THE SIDEWALL. KAUFFMAN EMPLOYEE AGAIN TOLD ME THAT THIS TYPE OF PROBLEM WAS CAUSED BY STRIKING A CURB OR OTHER OBJECT. AGAIN, I KNEW I HAD NOT HIT THE TIRE ON ANYTHING. KAUFFMAN EMPLOYEES REPLACED THE TIRES WITH 3 NEW COOPER LIFE LINER TOURING TIRES. ON JULY 6, 2007, ONE OF THE NEW TIRES DEVELOPED A HUGE BUBBLE IN THE SIDEWALL AND LEFT ME STRANDED ON THE SIDE OF I-20 IN ALABAMA. AN INTERNET SEARCH LED ME TO YOUR WEBSITE, WHERE I FOUND THAT THE TIRES KAUFFMAN PUT ON MY VEHICLE IN 2007 WERE RECALLED IN 2006. I FEAR SOMEONE MAY BE INJURED OR KILLED BY THESE FAILING COOPER TIRES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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