Toyota Sienna Complaints (2001)

180 consumer complaints on file.

#10213419January 2, 2008
STRUCTURE
TL*THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE CONTACT STATED THAT SHE NOTICED WATER ON THE FLOOR OF THE FRONT PASSENGER SIDE WHEN IT WOULD RAIN. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205210October 8, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REPEATED FAILURE OF POWER SLIDING DOOR ON 2001 SIENNA VAN. DEALER HAS ATTEMPTED TO FIX ON SEVERAL OCCASIONS SINCE TIME OF PURCHASE BUT FAILED. VEHICLE IS NOW OUT OF WARRANTY AND WILL COST OVER $500.00 TO REPAIR. THIS IS A SAFETY ISSUE SINCE THE DRIVERS SIDE DOOR DOES NOT ALWAYS FULLY CLOSE. ACCORDING TO NHTSA ODI TECHNICAL BULLETINS THIS HAS BEEN AN ONGOING PROBLEM SINCE 2001. TOYOTA SHOULD BE REQUIRED TO RECALL THE VEHICLES AND PAY FOR THE REPAIRS SINCE THIS IS A COMMON PROBLEM WITH THE 2001 MODEL AND A POTENTIAL SAFETY ISSUE FOR CHILDREN AND ADULTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204894September 25, 2007
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
2005 TOYOTA SIENNA DRIVER SIDE DOOR MADE A LOUD POP WHEN OPENING. CUSTOMER STATED SHE TOOK IT TO THE DEALER AND THEY TOLD HER IT WOULD COST 300 TO 400 DOLLARS. CONSUMER WOULD LIKE TO KNOW HOW MANY SIENNA'S HAVE THIS PROBLEM. *KB THE DEALER INFORMED THE CONSUMER, THAT THE WELD ON THE DOOR HINGE WAS BROKEN. THE CONSUMER TOOK THE VEHICLE TO A COLLISION CENTER AND WAS TOLD THE PRICE WOULD BE $250.00 DOLLARS. THE DEALER DID AGREE TO PAY HALF OF THE COST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200754August 25, 2007
VEHICLE SPEED CONTROL
LEFT OUR HOME ABOUT 1045A. PUT VAN INTO "DRIVE" AFTER PULLING OUT OF DRIVEWAY IN REVERSE. UNABLE TO STOP WITH THE BRAKES AT STOP SIGN, APPROX 0.1 MILES FROM START. CAR BEGAN TO ACCELERATE ON IT'S OWN, THROUGH THE STOP SIGN, THROUGH A RIGHT HAND TURN, THROUGH A LEFT HAND TURN. ACCELERATOR PEDAL WAS "STUCK" AND COULD NOT GET IT LOOSE. BRAKES HAD NO EFFECT, INCLUDING ATTEMPTS AT EMERGENCY BRAKE USE. WENT UP A HILL HOPING TO SLOW THE VAN, BUT VAN INCREASED ACCELERATION. TREE WAS HIT WITH CENTER OF FRONT BUMPER. AIR BAGS DID NOT DEPLOY. ENGINE CONTINUED TO "REV" AFTER IMPACT. EXITED VEHICLE. RIGHT FRONT TIRE EXPLODED, SEVERELY DAMAGING RIGHT FRONT QUARTER PANEL AREA/COMPONENTS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10195874July 5, 2007
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
SLIDING DOOR LATCHES GET STUCK SOMETIMES IN THE OPEN AND SOMETIMES IN THE CLOSED POSITION. WHEN DOORS ARE CLOSED WE ARE UNABLE TO PUSH THE BUTTON INSIDE OR USE THE OUTSIDE HANDLE TO RELEASE THE LATCH AND OPEN THE DOOR. IF THE DOOR IS OPEN WHEN THIS HAPPENS WE ARE THEN UNABLE TO CLOSE THE DOOR AS IT WILL NOT LATCH. WHEN THE DOOR REMAINS OPEN THIS IS AN OBVIOUS SAFETY ISSUE AND THE VAN IS UNDRIVEABLE AS DOING SO WOULD PUT THE PASSENGERS AT RISK. WHEN THE DOOR IS STUCK IN A CLOSE POSITION IT MAKES EXITING THE VEHICLE DIFFICULT WHICH WOULD BE A SAFETY ISSUE IF THERE WERE AN EMERGENCY AND A QUICK EXIT WERE NECESSARY. IT ALSO MAKES IT EXTREMELY DIFFICULT TO FASTEN OR RELEASE A CHILD FROM A SAFETY SEAT LOCATED IN THE BACK 2 ROWS OF SEATS. THE BACK HATCH LATCH HAS ALSO BROKEN. A LIGHT SQUEEZE OF THE HANDLE WHILE TRYING TO OPEN THE HATCH CAUSED SOMETHING TO SNAP (A SMALL PLASTIC PIECE FELL OUT) AND SINCE THIS IS THE ONE AND ONLY HANDLE/LATCH TO OPEN THE HATCH I AM NO LONGER ABLE TO USE THE HATCH NOR OPEN IT TO SEE WHAT PART NEEDS TO BE REPLACED. THE TWO SIDE DOORS WORK OCCASIONALLY BUT THE BACK HATCH IS NOW COMPLETELY UNUSABLE. SIMPLY PUT I HAVE HAD 3 OUT OF MY FIVE DOORS FAIL WITHIN A MONTH WHICH I FIND ABSURD. PLEASE NOTE THE VEHICLE IS IN GOOD SHAPE OTHERWISE AND HAS NEVER BEEN IN AN ACCIDENT. 2001 TOYOTA SIENNA LE/XLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193742June 19, 2007
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
TL*THE CONTACT OWNS A 2001 TOYOTA SIENNA. WHEN THE CONTACT ATTEMPTS TO ADD FUEL TO THE VEHICLE, THE GAS PUMP WOULD CLICK AS IF THE TANK WAS FULL. HOWEVER, THE VEHICLE'S FUEL GAUGE INDICATED THAT THE TANK WAS EMPTY. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY CHANGED THE CHARCOAL FILTER. THE FAILURE CONTINUED. THE CONTACT TOOK THE VEHICLE TO AN INDEPENDENT REPAIR SHOP WHO WAS ABLE TO REPAIR THE FAILURE. THE SHOP REPLACED THE FUEL ROLLOVER VALVE. THE CONTACT STATED THAT SIX MONTHS LATER, THE FAILURE RECURRED. THE CURRENT AND FAILURE MILEAGES WERE 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191897May 29, 2007
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
TWO ISSUES ON MY 2001 TOYOTA SIENNA WITH 113K MILES: 1) REAR LATCH HANDLE BROKE APART WHILE ATTEMPTING TO OPEN THE REAR HATCH. THE PART THAT BROKE IS PLASTIC. THE BREAK OCCURRED WHILE TRYING TO OPEN THE LATCH UNDER NORMAL OPERATING CONDITIONS. CONSEQUENCE OF THIS PART FAILURE: UNABLE TO OPEN THE REAR HATCH. CORRECTION: TOYOTA DEALER HAD TO REPLACE THE ENTIRE MECHANISM (COSTING ME $200). 2) WHILE INVESTIGATING THE BROKEN LATCH ISSUE, I OBSERVED THAT THE MECHANISM THAT PHYSICALLY LATCHES THE REAR DOOR (TO THE MINIVAN BODY) WAS LOOSE. THE THREE SCREWS THAT SECURE/ATTACH THIS LATCHING MECHANISM IN PLACE WHERE BACKED HALF-WAY OUT. FAILURE: NO FAILURE HAD OCCURRED. HOWEVER, IF THE THREE SCREWS LOOSENED MORE, I FEAR THAT THE REAR HATCH COULD OPEN WHILE THE VAN WAS IN OPERATION. CORRECTION: TOYOTA DEALER TIGHTENED THE THREE SCREWS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180941January 28, 2007
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING:COOLING SYSTEM
AT 54,525 MILES, THE CHECK ENGINE LIGHT CAME ON. IT WAS DIAGNOSED AS "REPLACE AIR/FUEL SENSOR B1 S1." FAILURE CAUSED EXCESSIVE DAMAGE BECAUSE THE SENSOR FUSED INTO THE REAR EXHAUST MANIFOLD. DIAGNOSTIC TESTING $ 49.00 SENSOR REPLACEMENT PART 227.52 " " LABOR 150.00 REAR EXHAUST MANIFOLD 154.21 REAR EXHAUST MANIFOLD GASKET 29.27 REPAIR WAS NOT DONE AT A TOYOTA DEALERSHIP. I AM REPORTING THIS SO THAT TOYOTA WILL CHANGE THE DESIGN. FAILED PART SHOULD NOT DAMAGE SURROUNDING STRUCTURES. SUGGEST RECALL ON THIS PART IF TOYOTA CONTINUES TO USE THIS DESIGN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169214September 25, 2006
SERVICE BRAKES, HYDRAULIC:POWER ASSIST:HYDRAULIC:HOSES, LINES/PIPING, AND FITTINGS
CAR HAD BEEN DRIVEN FOR 15 MINUTES, BRAKES WORKED, WAS PARKED FOR 30 MINUTES AND UPON PULLING OUT OF DRIVEWAY REALIZED BRAKES DID NOT FUNCTION. WAS ABLE TO BRAKE THE CAR WITH PARKING BRAKE. NO ACCIDENT ENSUED, CALLED TOW TRUCK AND BROUGHT IT TO SERVICE CENTER. WAS TOLD THAT VACUUM HOSE CAME UNATTACHED, SO POWER ASSISTED BRAKES WERE NOT WORKING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10165039August 9, 2006
TIRES:TREAD/BELT
I HAD TWO INCIDENTS OF TIRE FAILURE ON THE HIGHWAY WHERE THE TIRES JUST CAME APART AT SPEEDS OF 70 MPH. THE FIRST TIRE HAD ABOUT 40K MILES ON IT AND THE 2ND TIRE HAD 50K MILES ON IT. I HAD A CLOSE CALL, BUT NO ACCIDENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10163106July 21, 2006
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
DT*: THE CONTACT STATED THAT THE VEHICLE'S SLIDING SIDE DOOR REMAINED LATCHED AND ONCE THE DOOR BECOMES LATCHED IT IS VERY DIFFICULT TO REOPEN. THE VEHICLE WAS MANUFACTURED WITH A REMOTE LOCKING DEVICE. THE DEALER DETERMINED THAT THE VEHICLE'S PUSH BUTTON NEEDED TO BE REPLACED. THE CONTACT EXPRESSED THAT THE PROBLEM COULD BE ELECTRICAL FAILURE. THE VEHICLE HAS NOT BEEN FIXED DUE TO COST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10158703May 31, 2006
AIR BAGS
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH A VEHICLE PULLED OUT AT AN INTERSECTION RESULTING IN THE CONTACT'S VEHICLE HITTING THE OTHER VEHICLE IN THE SIDE. THERE WAS PRE-IMPACT BRAKING. THIS WAS A FRONTAL IMPACT. THE FRONT END OF THE VEHICLE WAS PUSHED UP TO THE ENGINE, HOWEVER THE AIR BAGS FAILED TO DEPLOY. THE SEAT BELTS WERE IN USE HOWEVER INJURIES WERE SUSTAINED TO THE DRIVER. THE AIR BAG WARNING LIGHT DID NOT ILLUMINATE. THE DEALERSHIP AND MANUFACTURER HAVE NOT BEEN ALERTED. THE POLICE WERE ALERTED TO THE SCENE AND A REPORT WAS FILED. THE POLICE REPORT STATED THERE WERE NO INJURIES. UPDATED 07/28/06. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10153547March 23, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM
2001 TOYOTA SIENNA LE, PURCHASED NEW, STARTED HAVING PROBLEMS. "CHECK ENGINE" LIGHT CAME ON WHEN VEHICLE HAD APPROXIMATELY 25,000 PLUS/MINUS MILES. UNDER WARRANTY, TOYOTA DEALERSHIP REPLACED THE OXYGEN SENSOR WITHOUT A CHARGE. HOWEVER, DURING THIS PROCESS, THE "BEEP" SIGNAL YOU HEAR WHEN LOCKING-UNLOCKING THE VEHICLE WITH REMOTE KEY WAS DISAPPEARED. THIS IS ALSO FIXED UNDER WARRANTY. THE "CHECK ENGINE" LIGHT CAME ON AGAIN WHEN THE VEHICLE HAD ABOUT 35,000 MILES. TOYOTA DEALERSHIP SAID IT IS DUE TO A DIRTY VACUUM HOSE, THEY CLEANED IT WITH A CHARGE LITTLE OVER $100.00. THE NEXT DAY THE "CHECK ENGINE" LIGHT CAME ON AGAIN, THIS TIME THE TOYOTA DEALERSHIP SAID THEY NEED TO REPLACE THE CHARCOAL CANISTER (PARTS FREE, BUT WE HAVE TO PAY LABOR--ABOUT $100.00). THIS THING CAUSES EXTREME MENTAL DISTRESS, TIME, MONEY, SECURITY ETC.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10146013December 23, 2005
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE OF MY TOYOTA SIENNA 2001 WITH AN IDENTIFIED OIL SLUDGE PROBLEM SEIZED WHILE DRIVING AT HIGHWAY SPEEDS. VEHICLE COULD NOT BE CONTROLLED AND MY TODDLER THREW UP IN FEAR AS WE TRIED TO AVOID BEING SMASHED INTO WHILE THE CAR COASTED TO A STOP. MECHANIC REPEATEDLY SAID CAM SEIZED, METAL FILINGS FOUND, AND "COULD NOT THINK OF ANY OTHER REASON BUT THE SLUDGE PROBLEM." TOYOTA REFUSED TO REPAIR THE VEHICLE UNDER UNLIMITED MILEAGE, 8-YEAR WARRANTY. CAR IS PRESENTLY WITH DEALER AND MAY BE EXAMINED BY ENGINEERS FROM NHTSA (DEALER AGREED ON 12/22/05). THIS FAILURE WAS PREDICTED BY ANOTHER DEALER. CAR ALWAYS SMOKED--BLAMED ON "NEW ENGINE BREAK IN", "LACK OF MAINTENANCE", ETC. LATER TOYOTA SENT LETTER ABOUT THE ISSUE. THIS TIME DEALER AGREES MAINTENANCE WAS EXCELLENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141619November 3, 2005
FUEL SYSTEM, OTHER:STORAGE:TANK ASSEMBLY:PRESSURE RELIEF DEVICES
THE VAPOR VALVE, WHICH USUALLY STOPS THE REFUELING WHEN THE GAS TANK IS FILLED UP, HAS BEEN FAULTY. IN ESSENCE, WHEN TRYING TO FILL UP A GAS, THE PRESSURE IN THE GAS TANK BUILDS UP AND STOPS THE GAS PUMP FROM REFUELING EVERY 1 TO 2 GALLONS IT HAS TAKEN US MANY GARAGE VISITS, INCLUDING TOYOTA DEALERS, TO IDENTIFY THE PROBLEM CORRECTLY. TOYOTA USA REFUSED TO COVER THE PROBLEM SINCE THEY CLAIMS THAT OUR CAR IS OUT OF WARRANTY (TOYOTA SIENNA LE 2001). WE ONLY CONTEND THAT THIS DEFECT WAS DUE TO THE FAULTY ORIGINAL INSPECTION AT THE FACTORY AND ASK THAT TOYOTA SHOULD BE RESPONSIBLE FOR ITS OWN PRODUCTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132078September 6, 2005
ELECTRICAL SYSTEM:IGNITION, FUEL SYSTEM, GASOLINE
DT: THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE FUEL AIR SENSOR FAILED. ALSO, FUEL SENSOR FAILED IN CONTACT'S SON'S 2001 TOYOTA HIGHLANDER WHICH HAD THE SAME MILEAGE. CALLED TOYOTA, AND THEY SAID THERE WERE NO RECALLS . HAD BOTH PARTS REPLACED, $282.00 EACH. NOW THE IGNITION HAS FAILED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133786August 22, 2005
PARKING BRAKE
THE VEHICLE LEARCHED FORWARD FROM A AN IDLING POSITION WHILE IN PARK UP AN INCLINED DRIVEWAY
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10133549August 19, 2005
POWER TRAIN:MANUAL TRANSMISSION:COLUMN SHIFT ASSEMBLY
ON 8/18/05 MORNING THE SHIFTER LEVER BEHIND THE STEERING WHEEL WAS BROKEN LOOSE THAT I HAD NO CONTROL OF THE GEARS. THEN I BROUGHT MY VAN TO STEVENS CREEK TOYOTA (SAN JOSE, CA) WHERE I BOUGHT THE SIENNA VAN FOR REPAIR. AFTER THE TOYOTA TECHNICIAN OPENED UP FOR INSPECTION, I LATER WENT THERE TO TOOK SOME PHOTOS OF THE CONDITIONS, I FOUND OUT THAT THE MAIN CAUSE FOR THE MALFUNCTION OF THE SHIFTER WAS A BIG PIECE OF CAST IRON (APPROX. 1/2" THICK) THAT SERVES AS A MAIN FRAME OR BRACKET FOR ALL OTHER COMPONENTS IN THE ASSEMBLY FOR SUPPORT OF THEIR MOVING MECHANISM BROKE IN HALF ( HAVE PHOTOS TO PROVE IT) LITERALLY. SINCE IT APPEARS AS A "DEFECTIVE PART" OF THE SHIFTER AND NOT A "WEAR & TEAR" CONDITION, I 'VE REQUESTED TOYOTA CORP. (BOTH LOCAL & HEADQUARTES) TO REPLACE IT WITH FREE OF CHARGE. THE REQUEST WAS DECLINED DUE TO WARRANTY POLICY BEYOND 30,000 MILES/ 3 YEAR. THEN TOYOTA CORP. ISSUED ME A CASE NO.:2005-0818-0778 (FILED 8/18/05).I ALSO ASKED SERVICE REPRESENTATIVE, AUTO MECHANICS, AND TOYOTA CORP. AGENT THAT HAVE THEY SEEN OR HEARD ANYTHING SIMILAR LIKE MY CASE, NOBODY COULD CONFIRM IT IS A COMMON PROBLEM OF "WEAR & TEAR" BEYOND WARRANTY PERIOD. THE QUESTION IS HOW A CONSUMER LIKE MYSELF GET PROJECTED FROM THE "DEFECTIVE PART" THAT A DRIVER DEFENDS HEAVILY FOR MANEUVERING OF THE VEHICLE HAS NO CONTROL OVER THE GEARS? FORTUNATELY, THE INCIDENT DIDN'T HAPPEN WHILE I WAS DRIVING ON THE FREEWAY WITH MY WIFE AND (3) YOUNG KIDS OR GET STUCK IN THE MIDDLE OF THE RAILROAD WITH RUNNING TRAIN APPROACHING. I BELIEVE THAT "SAFETY ISSUE" SHALL BE THE FIRST PRIORITY NEEDED TO BE RESOLVED BY TOYOTA CORP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10132103August 9, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
WHEN DRIVING ON HIGHWAY I-87 OUR MOONROOF IN OUR MINIVAN STARTED TO BLOW OFF. LUCKILY MY HUSBAND WAS IN THE PASSENGER SEAT AND COULD HOLD THE GLASS WHILE I PULL OFF. WE IMMEDIATELY CALLED TOYOTA OF CLIFTON PARK TO TELL THEM AND TOOK IT THERE THE FOLLOWING MORNING. THEY GAVE US TWO OPTIONS, ONE FULL REPLACEMENT AT A COST OF APPROX 1,340 + TAX OR TO HAVE THEM ATTEMPT TO REPLACE THE GLUE AND WE WOULD HAVE TO LET IT "CURE" FOR A FEW DAYS. WE DIDN'T DRIVE IT FOR APPROX 8 DAYS AND TWO DAYS AFTER DRIVING IT, IT FLEW OFF AGAIN, THIS TIME I WAS ALONE AN COULDN'T GRAB IT AND IT BLEW OUT AND HIT ANOTHER VEHICLE CAUSING PROPERTY DAMAGE TO THAT CAR. WE TOLD TOYOTA ORIGINALLY THAT IT HAD TO BE A MANUFACTURING DEFECT, YOU DON'T DRIVE AROUND AND EXPECT THE WINDOWS TO BLOW OUT OF YOUR CAR. THEY SAID BECAUSE WE WERE OVER OUR 50000 MILES THEY WOULDN'T BE RESPONSIBLE. NOW IN ADDITION TO THEM NOT TAKING RESPONSIBILITY FOR A DEFECTIVE MOONROOF, THEY ALSO GAVE US BAD ADVISE ON FIXING IT. THEY TOLD US ONLY ONE VERY EXPENSIVE OPTION AND THEN ONE VERY CHEAP. NOTHING IN BETWEEN WAS OFFERED AND AFTER TALKING TO OUR INSURANCE ADJUSTER, THERE WAS MANY OTHER WAYS TO FIX THE VEHICLE (ONLY REPLACE THE GLASS, GET ONE FROM A JUNK YARD ETC) BUT THEY DIDN'T OFFER THOSE LESS EXPENSIVE REPAIRS SO OF COURSE WE TRIED THE GLUE. AFTER METLIFE SENT AN ENGINEER FROM AN INDEPENDENT COMPANY DID WE FIND OUT THEY USED AN APPOXY THAT ISN'T MEANT FOR FIXING SUNROOF'S OR CARS. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10131476August 3, 2005
SEAT BELTS:REAR/OTHER
DT: CONSUMER WAS DRIVING 2001 TOYOTA SIENNA VAN WHEN IT STOPPED AT A REST STOP, HIS 13 YEAR OLD SON WAS UNABLE TO GET OUT OF SEAT BELT. THE SEAT BELT WOULD NOT RELEASE, THE SEAT BELT KEPT GETTING TIGHTER AND TIGHTER UNTIL IT STARTED TO RESTRICT THE SON'S BREATHING. IN ORDER TO GET THE SEAT BELT LOOSE CONSUMER HAD TO CUT THE BELT. THE PART OF THE SEAT BELT THAT WOULD NOT RELEASE WAS THE RETRACTOR. THE BOY WAS WRAPPED IN THE SEAT BELT, BUT THE LATCH WAS UNDONE. HE WAS WRAPPED IN SUCH A WAY THAT HE COULD NOT GET LOOSE DUE TO THE RETRACTOR PULLING ON THE BELT. CONSUMER SAYS THAT THE RETRACTOR WOULD CONTINUE TO WIND UP WHEN HE WAS WORKING ON GETTING HIS SON LOOSE, BUT HE COULD NOT GET THE RETRACTOR TO RELEASE TO ALLOW HIM TO UNWRAP HIS SON, WHO SUSTAINED BRUISES AROUND WAIST.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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