Toyota Sienna Complaints (1998)

294 consumer complaints on file.

#10070130January 15, 2004
ENGINE AND ENGINE COOLING
HAD SLUDGE IN THE ENGINE. ENGINE LOST OIL AND SMOKE COMING OUT THE TAIL PIPE. THEY REBUILT MY ENGINE FOR FREE. SAYING THAT I DID NOT CHANGE OIL FREQUENT ENOUGH. I HAVE PROOF AND DID CHANGE EVERY 4-5000 MILES BUT NOT WITH THE TOYOTA DEALERSHIP. MY CONCERN IS THAT WHAT DID THEY CHANGE TO MAKE SURE THIS DOESN\\'T HAPPEN AGAIN. THEY COULD NOT PROMISE ME IT WOULDN\\'T EVEN IF I CHANGED THE OIL EVERY 3000 MILES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10070274January 15, 2004
ENGINE AND ENGINE COOLING
MY CAR'S ENGINE FAILED AT 20,000 MILES. THE DEALER SAID IT WAS DUE TO SLUDGE, BASED ON MY NOT CHANGING THE OIL OFTEN ENOUGH. I HAD CHANGED THE OIL EVERY 6000 MILES, NOT EVERY 3000 MILES. THE DEALER, JIM COLEMAN TOYOTA OF BETHESDA MD STATED THAT I WAS AT FAULT AND THAT TOYOTA WOULD DO NOTHING FOR ME. FIRST COLEMAN FLUSHED THE ENGINE, AT A COST OF 1000. WHEN THIS REPAIR ONLY HELD FOR 2000 MILES OR SO, I WAS TOLD I NEEDED TO REPLACE MY ENGINE. I DID SO AT ERNIE'S, A TOP-RATED REPAIR SHOP IN BETHESDA (CONSUMER CHECK LIST)AT A COST OF 5600, CONSIDERABLY LESS THAN TOYOTA'S PRICE OF 7500. I HAVE FAITHFULLY CHANGED MY OIL SINCE THAT TIME ON OR BEFORE THE 3000 MILE MARK. THE ENGINE HAS AGAIN FAILED DUE TO SLUDGE BUILD-UP!!! I AM NOW EXPECTING THAT TOYOTA WILL REPLACE THE ENGINE AT NO COST TO ME, BUT I AM CONCERNED THAT THERE WILL BE SOME CATCH TO THIS...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10055218January 15, 2004
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE STOPPED OPERATING DUE TO ENGINE SLUDGE. THE CONSUMER INDICATED THAT THE ENGINE BURNED OIL TOO FAST WHICH CAUSED THE SLUDGE TO BUILD UP. THE DEALER SAYS THE ENGINE HAS TO BE REPLACED. PLEASE PROVIDE ANY ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053421January 6, 2004
ENGINE AND ENGINE COOLING
FAX FM GEORGE A. STOUFFER (NC) REQUEST THAT TOYOTA COVER THE COST OF A NEW ENGINE FOR THIS 1998 TOYOTA SIENNA DUE TO AN "OIL GEL" PROBLEM. *MR WHITE SMOKE HAD COME FROM THE TAIL PIPE. THE SERVICE DEALER DIAGNOSED THAT TOYOTA LABELED AN "OIL GEL PROBLEM" AND TOLD THE CONSUMER THAT THE ENGINE WOULD BE CLEANED UNDER WARRANTY. THE PROBLEM RECURRED AND DESTROYED THE ENGINE. TOYOTA SHOULD BE RESPONSIBLE FOR THE PAYMENT UNDER THE SAME PROVISIONS AS BEFORE. (THEY REFUSED THE REQUEST) *SC THE REQUEST FOR ASSISTANCE WAS DENIED, BECAUSE THE MANUFACTURER STATED THE CONSUMER DID NOT PROPERLY MAINTAIN THE VEHICLE, HOWEVER THE CONSUMER HAD PROOF THAT THE VEHICLE WAS WELL MAINTAINED, ONCE THAT PROOF WAS SENT, THE MANUFACTURER CLAIMED THE WARRANTY ONLY COVERED ONE SINGLE REPAIR, BUT THE ORIGINAL REPAIR NEVER FIXED THE DESIGN FLAW, BUT ONLY CLEANED OUT THE OIL GEL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10049536December 10, 2003
ENGINE AND ENGINE COOLING:ENGINE
WE HAVE A TOYOTA SIENNA VAN. IN 8/02 WE HAD 'OIL GEL SLUDGING' AND THE ENGINE WAS FIXED UNDER WARRANTY. NOW, WE HAVE EXACTLY THE SAME PROBLEM AND TOYOTA REFUSES TO PAY FOR THE REPAIR. WITH THE INITIAL REPAIR, THEY ACKNOWLEDGED IT WAS A DESIGN FLAW. SINCE THE ENGINE WAS POORLY DESIGNED, AND THERE IS A RECURRING PROBLEM DUE TO THE DESIGN, WHY DO THEY THINK A ONE-TIME REPAIR WILL SUFFICE? *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047512November 24, 2003
ENGINE AND ENGINE COOLING:ENGINE
WE ARE ON OUR THIRD MOTOR FOR A TOYOTA SIENNA 1998 VAN, PURCHASED NEW. SEVERAL MONTHS AGO, WE HAD THE MOTOR REPLACED. WE WERE CHARGED $4-500, THOUGH TOYOTA HANDLED IT UNDER WARRANTY. NOW, 10,000 MILES LATER, WE MUST REPLACE THE ENGINE AGAIN, AT A COST OF $6000. THE PROBLEM, AGAIN, IS 'SLUDGE'. WE ARE ALSO, LIKE OTHERS FILING COMPLAINTS ON YOUR SITE AND OTHERS, BEING HARASSED BY THE DEALERSHIP, WHO CLAIM WE HAVE "NEVER CHANGED THE OIL." FOR ARGUMENT, LET'S SAY THIS IS TRUE. IN 10,000 MILES, YOU WILL UTTERLY DESTROY A NEW ENGINE IF YOU MISS AN OIL CHANGE, RECOMMENDED FOR BETWEEN 5,000 AND 7500 MILES? I BELIEVE THE PUBLIC HAS BEEN SOLD A DEFECTIVE DESIGN, AND THAT THE COMPANY, DELIBERATELY OR NOT, IS REFUSING TO TAKE OWNER COMPLAINTS SERIOUSLY. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045339November 3, 2003
STEERING
AFTER DECELERATING EXITING OFF A FREEWAY RAMP AND MAKING A LEFT OR RIGHT TURN, THE STEERING WHEEL WOULD LOCK UP MOMENTARILY AND THEN DISENGAGE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041229October 4, 2003
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
MY ENGINE LIGHT IS ON AND IT ALL MAY BE FROM THE GAS CAP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10040924September 29, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
SIDE SLIDING DOORS OF TOYOTA SIENNA MINI-VAN DO NOT UNLOCK / LOCK OR RELEASE FOR OPEN. DOOR BUTTON IS STUCK IN A PUSHED-IN POSITION AND WILL NOT RELEASE ON EITHER SIDE DOOR. THIS PREVENTS PASSENGER FROM OPENING DOOR. PASSENGER IS LOCKED IN AND CANNOT EXIT THE VAN. PASSENGER MUST EXIT THE VAN BY CLIMBING INTO THE FRONT SEAT AND OUT THE FRONT DOOR OF THE VAN. THE BUTTON ON THE SLIDE DOOR EVENTUALLY UNSTICKS AND POPS OUT, ALLOWING THE DOOR TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034334September 15, 2003
STEERING:COLUMN
THE STEERING WHEEL WAS TURNED IN THE RIGHT POSITION AND THE DRIVER WAS IN THE PROCESS OF STRAIGHTENING IT WHEN IT LOCKED UP. THIS CAUSED LOST OF CONTROL OF THE VEHICLE. THE VEHICLE HAD GONE INTO THE HIGHWAY DIVIDER AND WAS TOTALED. THE CAUSE OF THE FAILURE WAS UNDETERMINED. *AK *SCC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10040131September 12, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
PROBLEMS WITH VEHICLE'S TRANSMISSION.*MR THERE IS A NOISE WHEN DRIVING CHANGES PITCH WITH SPEEDS. BEARING NOISE FROM INSIDE TRANSMISSION.*TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10034345August 22, 2003
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
INTERMITTENTLY SLIDING DOOR WILL STICK EITHER IN THE OPEN OR CLOSED POSITION. WHEN THIS OCCURS EXCESSIVE FORCE HAS TO BE APPLIED TO THE DOOR HANDLES, WHICH RESULS IN HANDLE FALLING APART. THE CAUSE OF PROBLEM IS UNDETERMINED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032659August 12, 2003
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
FRONT SEATBELT WARNING LIGHT COMES ON WHEN BUCKLED, GOES OFF WHEN UNBUCKLED. NOT SURE IF SEATBELT WILL FUNCTION PROPERLY IN A CRASH. DEALER CHARGED $92 TO DIAGNOSE AND QUOTED $375 TO REPLACE WHOLE SEATBELT ASSEMBLY. I'VE READ ONLINE ABOUT OTHER PEOPLE HAVING THE SAME PROBLEM WITH THIS LIGHT SO I FELT I SHOULD REPORT IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032200August 6, 2003
ELECTRICAL SYSTEM:HORN
SINCE JUNE 2003 THE CONSUMER NOTICED THE HORN WOULD NOT OPERATE ALL THE TIME. VEHICLE WAS TAKEN TO THE DEALER ON 8/5/2003. DEALER COULD NOT DETERMINE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031592July 30, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
CONSUMER STATES THAT SLIDING DOOR LATCH FAILED. DOOR WILL NOT LATCH WHEN CLOSED. CONSUMER HAS TO TIE DOOR TO HOLD IT CLOSED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10031631July 30, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
THE REAR PASSENGER SLIDING DOOR LOCK STICKS, CAUSING DOOR NOT TO OPEN. VEHICLE HAS BEEN TAKEN TO THE DEALER FOR REPAIRS FOUR TIMES. THIS HAS ALSO HAPPENED ON THE REAR DRIVER SIDE SLIDING DOOR. MOST RECENT INCIDENT WAS ON 7/30/2003. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030236July 28, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER LOCKING SYSTEM BEHAVES RANDOMLY. DOORS LOCK AND UNLOCK WHILE DRIVING WITH KEY IN IGNITION AND WHILE PARKED WITHOUT KEY IN IGNITION. DEALER HAS BEEN UNABLE TO REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029058July 24, 2003
VISIBILITY:GLASS, SIDE/REAR
REAR WINDOW SHATTERED SPONTANEOUSLY WITHOUT BEING STRUCK BY ANYTHING AND WITHOUT STRIKING ANYTHING. THIS HAPPENED ON A HOT DAY, WITH WINDOWS CLOSED AND AIR CONDITIONING ON FULL. NO APPARENT CAUSE FOR WINDOW DISINTEGRATING IDENTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10027334July 15, 2003
ELECTRICAL SYSTEM
CONSUMER IS HAVING PROBLEMS WITH AUTOMOBLE, IN THAT WHEN SHE TURNS IT OFF, IT STARTS, AND WHEN SHE PUTS IT IN PARK, IT STARTS UP. SHE TOOK IT TO A MECHANIC, WHO DISCONNECTED THE ALARM SYSTEM, AND THE AUTOMOBILE STOPPED DOING THE ABOVE. SHE STATED THAT THE MECHANIC FOUND ON THE INTERNET THAT THERE WAS AN INVESTIGATION ON THE ELECTRICAL SYSTEM ON THESE CARS, AND THAT WAS THE EXACT PROBLEM SHE WAS HAVING WITH VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023154June 16, 2003
UNKNOWN OR OTHER
EXTERIOR HANDLE ON REAR HATCH DOOR CRACKED AND BROKE WHICH PREVENTS THE BACK DOOR HATCH FROM BEING OPENED. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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