Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10326755April 21, 2010
STRUCTURE:BODY:DOOR
I AM WRITING YOU BECAUSE OF AN APPARENT CONTINUING ISSUE WITH THE AUTOMATIC SLIDING DOOR ON MY 2004 TOYOTA SIENNA, PASSENGER SIDE. IN 2009 THE DOOR QUICK FUNCTIONING ALTOGETHER. WE TOOK IT TO THE DEALER AND WERE TOLD THAT THE MOTOR NEEDED REPLACING. THE DOOR WOULD NOT OPEN MANUALLY OR AUTOMATICALLY AND BECAUSE WE HAVE SMALL CHILDREN WE NEEDED THAT DOOR TO WORK PROPERLY. WE HAD THE MOTOR REPLACED AT COST OF $761 ON JUNE 3, 2009. NOW LESS THAN A YEAR LATER THE SAME DOOR IS NOT WORKING AGAIN. NOW THE DEALER IS TELLING US THAT WE YET ANOTHER PART WITHIN THE DOOR REPLACED FOR A COST OF $1,100. AFTER RESEARCHING THIS SUBJECT ON THE INTERNET THERE SEEMS TO BE A CONSISTENT PROBLEM WITH THESE AUTOMATIC DOORS ON TOYOTA'S. I AM NOT TRYING TO PILE ON TOYOTA WHILE THEY ARE HAVING QUALITY ISSUES. I ACTUALLY OWN A TOYOTA TRUCK TOO. HOWEVER, I DO WANT THE AUTOMATIC DOOR TO WORK AS IT SHOULD AND NOT TO HAVE THE MOTOR REPLACED EVERY 8 MONTHS. THE SAFETY MECHANISM ON THESE DOORS DOES NOT FUNCTION AS THEY SHOULD EITHER. I HAVE NOTICE THAT IF THE BOTTOM TO CLOSE THE DOOR IS PUSHED AND SOMEONE IS IN-BETWEEN THE DOOR AND THE FRAME THAT THERE IS A GREAT DEAL OF PRESSURE APPLIED BEFORE THE DOOR WILL REVERSE. IF A CHILD WERE TRAPPED IN-BETWEEN THEN IT COULD CAUSE SOME SERIOUS INJURY. FOR A ADULT THERE IS ENOUGH PRESSURE TO CAUSE PAIN. THERE ARE SOME SERIOUS ISSUES WITH THESE AUTOMATIC DOORS THAT NEED TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326829April 21, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
DRIVER SIDE PASSENGER DOOR ON A 2004 TOYOTA SIENNA MINI VAN WILL NOT CLOSE. NORMAL USE OF THE DOOR. IT IS ELECTRONIC OPENING AND CLOSING. HOWEVER THE DOOR GOES TO SHUT AND THEN CONTINUOUSLY OPENS BACK UP AS IF A SENSOR WON'T LET IT CLOSE. HOWEVER WHEN SWITCHING TO MANUAL, THE DOOR DOES NOT CLOSE EITHER. NOTHING IN THE DOOR RUNNER WOULD CAUSE IT NOT TO CLOSE, CLEANED OUT ALL DOOR RUNWAYS AND OPENINGS. SOMETHING WITH THE DOOR CLASP NOT CLOSING AROUND THE HATCH OF THE DOOR PREVENTS THE DOOR FROM REMAINING CLOSED. THE SAFETY ISSUE IS THE DOOR DOES ON SOME OCCASIONS START OPENING WHILE DRIVING. TOYOTA DEALER SAYS ITS OUR FAULT AND THAT IT WOULD COST CLOSE TO $2,000 DOLLARS TO FIX. MONEY IS NOT THE OBJECT HERE, IT IS A KNOWN ISSUE WITH MANY SIENNA OWNERS AND THIS IS JUST ANOTHER EXAMPLE OF THEIR POOR QUALITY WORKMANSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326697April 20, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA REAR SLIDING DOOR GUIDE WIRE SNAPPED. WAS TOLD BY TOYOTA IT WOULD COST ME 1500 - 1800 TO FIX. I HAVE TO PURCHASE ENTIRE DOOR MOTOR ASSEMBLY WITH GUIDE WIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326719April 20, 2010
STRUCTURE:BODY
I OWN A 2004 TOYOTA SIENNA. BOTH SIDE DOOR CABLES HAVE SNAPPED SEVERAL MONTHS AGO. I ASKED THE DEALER FOR AN ESTIMATE TO REPAIR BOTH DOOR CABLES AND THEY TOLD ME APPROX. $3200.00. I SAID NO THANK YOU! I HAVE BEEN USING THE DOORS MANUALLY SINCE THE CABLES SNAPPED. NO ONE AT THE DEALER TOLD ME USING THE DOOR MANUALLY WOULD BE A PROBLEM. TODAY, I TOOK A BOX OUT OF THE SIDE DOOR BEHIND THE DRIVERS DOOR. WHEN I ATTEMPTED TO CLOSE THE DOOR MANUALLY, THE SLIDING DOOR CAME OFF THE TRACK, DROPPED DOWN AND SCRATCHED THE SIDE PANEL AND BLEW OUT THE SIDE REAR WINDOW. I HAVE NEVER HEARD OF THIS HAPPENING. THANK GOD NO ONE WAS INSIDE WHEN THE WINDOW BLEW IN, THERE WAS GLASS EVERYWHERE. NO ONE WAS HURT. I HAD THE VAN TOWED TO THE DEALER. I WILL FIND OUT THE ESTIMATE TO REPAIR THE PROBLEM TOMORROW. I FEEL THESE CABLES SHOULD NOT HAVE SNAPPED IN THE FIRST PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326279April 19, 2010
STRUCTURE, LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA POWER SLIDING DOOR CABLE SNAPPED AND RUINED SLIDING DOOR MOTOR. DEALER TO CHARGE $2000 FOR FIX. 1 YEAR EARLIER PASSENGER DOOR CABLE SNAPPED. SAME ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326383April 19, 2010
SERVICE BRAKES, HYDRAULIC
TL*-THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 35 MPH THE BRAKES BEGAN TO ENGAGE WITHOUT PRESSURE APPLIED TO THE BRAKE PEDAL. THERE WAS AN ILLUMINATION OF THE ANTI-LOCK BRAKE SYSTEM WARNING LIGHT. THE FAILURE WAS A FIRST TIME OCCURRENCE. THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICE REPAIR. THE TECHNICIAN REPLACED THE STEERING ANGLE SENSOR. THE FAILURE MILEAGE WAS 68,734. THE CURRENT MILEAGE WAS 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326531April 19, 2010
LATCHES/LOCKS/LINKAGES
PASSENGER SLIDING (MANUAL DOOR, NOT ELECTRIC VERSION) DOOR WILL NOT UNLATCH WHEN TRYING TO OPEN. OPENS ABOUT 1/2 INCH, BUT DOES NOT MOVE ANY FARTHER (THIS IS NOT A FREEZE/ICE ISSUE, IT IS HAPPENING ALL THE TIME IN WARM WEATHER). LATCH APPEARS NOT TO BE UNLATCHING. IF I PULL REALLY HARD, GRABBING ON THE SLIDING DOOR FROM THE OUTSIDE WHILE THE FRONT PASSENGERS DOOR IS OPEN(SO I CAN GRAB THE SLIDING DOOR WITH 2 HANDS), I CAN GET THE DOOR TO FINALLY OPEN. NO WAY TO DO IT WITHOUT DOING THAT. USED TO BE OCCASIONAL, BUT HAPPENING ALL THE TIME NOW. DRIVING WITH DOOR PARTIALLY OPEN IS A SAFETY CONDITION. NOT BEING ABLE TO OPEN THE DOOR IN AN EMERGENCY IS A SAFETY ISSUE. HAVING KIDS GET IN ON THE ROAD SIDE OF THE STREET IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326212April 18, 2010
STEERING
RUST / CORROSION ON STEERING COMPONENTS WHICH CAUSED MAJOR HANDLING PROBLEMS. DEALER STATED THAT HIS MECHANIC WOULD NOT DRIVE THE VEHICLE OFF THE DEALER PREMISES AND THAT THE INTERMEDIATE SHAFT REQUIRED REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326089April 17, 2010
LATCHES/LOCKS/LINKAGES
CAR PARKED ON HILL WHILE OPENING THE POWER SLIDING DOOR CABLE SNAPPED AND DOOR SLID CLOSED ON HAND. DOOR CABLE IS A SMALL THIN CABLE THE DOOR MOTOR PULLS ON IN BOTH DIRECTIONS TO OPEN AND CLOSE. CABLE RUSTED THROUGH THERE IS NO MAINTENANCE SCHEDULE OR WAY TO INSPECT CABLE. CABLE RUSTED AND BROKE WITHIN DOOR. CABLE SHOULD HAVE BEEN MADE OF STAINLESS STEEL OR SOME NONE CORROSIVE MATERIAL. THERE ARE A LARGE NUMBER OF COMPLAINTS FOR THIS ONLINE. A SMALL CHILD WOULD BE IN DANGER DUE TO THE WEIGHT OF THIS DOOR. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10326091April 17, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
MY 2004 TOYOTA SIENNA LE POWER DOOR, PASSENGER SIDE, HINGE IS LOOSE FROM ITS TRACK AND THE DEALER WANTS $500 TO REPAIR. MY VAN HAS 128,000 MILES BUT THE REASON WE BOUGHT THE TOYOTA AND NOT THE HONDA WAS BECAUSE OF TOYOTA'S REPUTATION. I REALIZE THE VAN HAS OVER 100,000 MILES BUT I THOUGHT THIS PART SHOULD HAVE LASTED LONGER. THE DOOR NOW ONLY WORKS MANUALLY AND IS DIFFICULT TO OPEN THUS IT'S A REAL HASSLE IF YOU HAVE KIDS IN THE BACK SEAT. IT SEEMS TO HAVE FAILED PREMATURELY AS I THOUGHT TOYOTAS LASTED LONGER. THE DEALER HAS ORDERED THE PART AND THIS IS A TWO WEEK TURNAROUND ITEM BUT AFTER READING THE BLOGS I NEED TO FILE A COMPLAINT AS THIS TYPE OF PROBLEM LOOKS TO BE QUITE COMMON. MY OTHER VEHICLE IS A TACOMA 2005 AND IT HAS A FEW COSMETIC PROBLEMS AS WELL. SPECIFICALLY, THE SUN VISORS ARE DEFECTIVE; I REPLACED THE DRIVERS SIDE AT A COST OF $75 AND THE PASSENGER IS DOING THE SAME THING. MY NEXT VEHICLE WILL BE A HONDA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326093April 17, 2010
STRUCTURE:BODY:DOOR
BOTH OF THE SLIDING DOORS ON MY 2004 SIENNA ARE NOT OPENING. THE MANUAL DOOR IS LOCKED AND WILL NOT OPEN FROM BOTH THE INSIDE AND OUTSIDE. THE POWER DOOR WILL OPEN AN INCH OR TWO AND THEN LOCKS UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326124April 17, 2010
SEAT BELTS
THE SEATBELTS IN THE MIDDLE ROW DO NOT ALWAYS WORK PROPERLY. THEY FREQUENTLY LOCK UP OR DON'T FLOW SMOOTHLY FROM THE BELT CASE. IT CONCERNS ME THAT THE SEAT BELTS WILL NOT PROPERLY RESTRAIN MY CHILDREN IN THE EVENT OF AN ACCIDENT. THIS HAPPENS SEVERAL TIMES A WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326125April 17, 2010
STRUCTURE:BODY:DOOR
THE SLIDING DOOR ON MY SIENNA BROKE. I LOOKED ONLINE SEVERAL YEARS AGO WHEN THIS HAPPENED, AND NOTICED THIS APPEARS TO BE A COMMON PROBLEM WITH THE SIENNA. SINCE IT NO LONGER AUTOMATICALLY OPENS/CLOSES, IT NEEDS TO BE CLOSED MANUALLY. BUT, THE DOOR IS VERY HEAVY AND IT IS DIFFICULT TO CLOSE IT SECURELY. IN FACT, MY CHILDREN ARE UNABLE TO CLOSE IT BECAUSE OF ITS WEIGHT AND THEREFORE THE DOOR MUST ALWAYS BE CHECKED. WHEN THE DOOR BROKE, I WAS OUT WITH ALL 3 OF MY CHILDREN AND BASICALLY STRANDED BECAUSE I CERTAINLY COULDN'T DRIVE THE CAR WITH A DOOR THAT WOULDN'T CLOSE. WE HAD TO CUT THE CORD TO FREE THE DOOR AND ALLOW IT TO CLOSE IN ORDER TO GET HOME. ALSO -- RELATED TO SLIDING DOORS...THE OTHER SLIDING DOOR ON MY SIENNA DOES WORK. HOWEVER, IT DOESN'T NOT STOP SLIDING WHEN IT COMES INTO CONTACT WITH A PERSON. IT CONTINUES TO APPLY PRESSURE TO THE PERSON STANDING IN THE DOORWAY UNTIL IS SQUEEZES YOU QUITE TIGHT...THEN FINALLY LETS UP. (I KNOW THIS FROM PERSONAL EXPERIENCE.) SO FAR, MY KIDS HAVEN'T HAD THEIR HANDS CLOSED IN THE DOOR, BUT I'M SURE THAT IF THEY DO, IT WILL BE A VERY VERY UNPLEASANT EXPERIENCE. I THOUGHT THE SLIDERS WERE SUPPOSED TO STOP SLIDING IF THEY MET ANY RESISTANCE AT ALL. OVERALL, I'M PRETTY UNHAPPY ABOUT THE DOOR SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326143April 17, 2010
TIRES
ON NOVEMBER 30, 2009, I GOT A FLAT TIRE, AND CALLED AAA TO PUT ON THE SPARE. WHEN THEY ARRIVED AND LOOKED UNDER MY CAR, THEY DISCOVERED THAT I NO LONGER HAD A SPARE TIRE! IT HAD APPARENTLY FALLEN OFF AT SOME POINT PREVIOUSLY. I THINK IT MAY HAVE FALLEN OFF IN LATE SEPTEMBER OF 2009, AS I DID NOTICE SOMETHING BUMPING AROUND UNDER THE CAR ON A TRIP ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10326047April 16, 2010
STEERING:RACK AND PINION
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE STEERING RACK ALTERNATED BETWEEN MANUAL AND POWER. THE FAILURE OCCURRED TWICE AND SEEMED TO OCCUR ONLY IN WINTER MONTHS. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC AND THE STEERING RACK FROM THE FIREWALL TO THE TIE ROD ENDS WERE REPLACED AT THE OWNERS EXPENSE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE PROBLEM WAS NOT COVERED UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000. THE CURRENT MILEAGE WAS APPROXIMATELY 81,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325809April 15, 2010
STRUCTURE
PASSENGER SLIDING DOOR CABLE CORRODED AND SNAPPED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325858April 15, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
TOYOTA SIENNA '04 DRIVER SIDE DOOR HAS A LOUD CLUNKING SOUND WHEN OPENING AND CLOSING DOORS. TOYOTA ISSUED A LETTER TO CUSTOMERS TO GET THE DOOR FIXED BUT I NEVER GOT A LETTER. WHY DID TOYOTA SENT OUT LETTER TO FIX THE PROBLEM AND NOT CALL IT A RECALL. PLEASE HELP TO GET MY DOOR FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325741April 14, 2010
STRUCTURE:BODY:DOOR
PASSENGER SIDE POWER SLIDING DOOR CABLE SNAPPED. THE CABLE IS BROKEN AND HANGING OUTSIDE OF THE DOOR. TOYOTA DEALER SAYS WE NEED A NEW MOTOR AND CABLE COSTING $1600. THERE IS A SERVICE BULLETIN OUT ON THIS TOYOTA IS AWARE OF THE PROBLEM BUT NOT FIXING IT OR RECALLING IT. WE HAD TO DRIVE WITH THE DOOR OPEN BECAUSE WE COULD NOT CLOSE IT. IT IS STILL NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325527April 13, 2010
STRUCTURE:BODY:DOOR
EVENTS LEADING UP TO FAILURE: OPENING THE DRIVER'S SIDE SLIDING DOOR VIA AUTOMATIC OPEN BUTTON ON KEY FOB FAILURE: CABLE IN TRACK OF DOOR SNAPPED (IT ONLY HAPPENED ONCE), CAUSING THE DOOR TO BE RENDERED USELESS --- IT NO LONGER OPENS OR CLOSES, EVEN WHEN IN 'MANUAL' MODE. WHAT WAS DONE TO CORRECT FAILURE? I TOOK IT TO A REPAIR SHOP, WHO INFORMED ME THAT IT WAS GOING TO COST AROUND $1500 TO FIX. SO, FOR NOW, NOTHING HAS BEEN DONE TO FIX THE PROBLEM. I WILL HAVE TO CONTINUE TO LOAD MY 3 CHILDREN (ALL UNDER THE AGE OF 5) IN AND OUT OF THEIR CAR SEATS VIA THE REMAINING, WORKING DOOR. IN ORDER TO DO SO, I'M HAVING TO SET MY 3-MONTH OLD DOWN IN THE PARKING SPACE NEXT TO WHEREVER WE PARK IN ORDER TO STRAP THE 2-YEAR OLD IN (OR OUT), AND HELP THE 4 YEAR OLD WITH HER BELT...ALL THE WHILE HOPING THAT A CARELESS DRIVER DOESN'T BARREL INTO THE SPACE AND MOW THE INFANT OVER. SEEMS LIKE A SAFETY CONCERN TO ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325414April 13, 2010
STEERING
I BEGAN RECENTLY HAVING DIFFICULTY IN STEERING MY 2004 TOYOTA SIENNA MINIVAN. THE STEERING WOULD BIND AND REQUIRE INCREASED EFFORT WHEN THE VEHICLE WAS MAKING TURNS. THIS HAPPENS CONSTANTLY AND IS GETTING WORST. I TOOK THE VEHICLE TO BALISE TOYOTA IN WARWICK, RHODE ISLAND TO BE REPAIRED. THEY STATED IT WAS A PROBLEM WITH THE POWER STEERING DRIVE BELTS AND THEY REPLACED THEM. HOWEVER THE VEHICLE CONTINUES TO HAVE EXTREME DIFFICULTY IN STEERING AND IT CONTINUES TO BIND. I BELIEVE THIS IS A THREAT TO MY FAMILIES AND MY SAFETY IF WE CONTINUE TO DRIVE THIS VEHICLE. I HAVE CHECK THE WEBSITES ON TOYOTA DEFECTS AND I BELIEVE IT IS A PROBLEM WITH CORROSION OF THE STEERING UNIVERSAL JOINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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