Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10331830May 23, 2010
SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I HAVE 2 DIFFERENT COMPLAINTS. DRIVER SIDE SEAT HEATER BURNED LEGS OF 3 DIFFERENT DRIVERS BEFORE COMPLETE FAILURE. HEAT WAS NOT ADJUSTABLE. DRIVER AND PASSENGER HEATERS STOPPED WORKING AT SAME TIME. TOOK TO DEALER, RECOMMENDED NEW HEATING ELEMENT ($1000+). OPTED NOT TO FIX. 2ND COMPLAINT, CHECK ENGINE, VSC, AND TRAC OFF LIGHTS ILLUMINATED. THE VAN HAS BEEN SENT TO THE DEALER ON AT LEAST 3 OCCASIONS. GAS CAP HAS BEEN REPLACED SEVERAL TIMES, SPARK PLUGS CHANGED. WILL GO OFF FOR BRIEF PERIODS, BUT ALWAYS TO RETURN. THIS HAS BEEN GOING ON FOR AT LEAST 30,000 MILES. I COULD LIVE WITH THE CHECK ENGINE LIGHT ON, BUT IF THE OTHER LIGHTS ARE ILLUMINATED, THAT INDICATES THESE COMPONENTS ARE NOT WORKING-KIND OF IMPORTANT-SKID CONTROL & TRACTION CONTROL!! THERE ARE MANY COMPLAINTS OUT THERE ON BLOGS, DOESN'T LOOK LIKE ANYONE HAS FILED ANY REPORTS WITH YOUR OFFICE REGARDING THIS SAME PROBLEM, WHICH IS TOO BAD BECAUSE IT'S OBVIOUSLY A PROBLEM NOT WITH JUST SIENNA BUT SEVERAL OTHER MODELS AS WELL. EXTREMELY FRUSTRATING WHEN EVEN THE DEALER CAN'T DETERMINE WHAT THE PROBLEM REALLY IS!! WE PURCHASED THIS VEHICLE BECAUSE OF THE SAFETY FEATURES. NOT SO SURE ABOUT IT IF THEIR SAFETY FEATURES MALFUNCTION! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331408May 20, 2010
STRUCTURE, FUEL SYSTEM, GASOLINE
ON MY 2004 TOYOTA SIENNA MINIVAN THE REAR HATCHBACK GAS STRUTS HAVE FAILED. THIS IS A DANGEROUS SITUATION THAT COULD EASILY GET A SMALL CHILD KILLED. I ALMOST HAD THIS HAPPEN WHEN MY 5 YEAR OLD WAS HELPING TO GET GROCERIES OUT WHILE I WAS HOLDING THE GATE OPEN IT SLIPPED AND CAME CRASHING DOWN. LUCKILY HE HAD JUST MOVED AND IT MISSED HIM. THESE GAS STRUTS ARE A RECALL ITEM ON THE POWER OPERATED LIFT GATES, WHY AREN'T THEY ON THE MANUAL ONES. AND THE COST OF REPLACEMENTS IS TERRIBLE, $180/EA. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331409May 20, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING AT RELATIVELY LOW SPEEDS OF 3 MPH AND REMOVING HER FOOT FROM THE ACCELERATOR PEDAL, THE VEHICLE ABNORMALLY ACCELERATED AND PROCEEDED TO CRASH INTO A CEMENT POLE. SHE SUFFERED INJURIES TO HER KNEES AND THERE WAS SUBSTANTIAL FRONT END DAMAGE TO THE VEHICLE. THE VEHICLE WAS TOWED TO THE DEALER WHERE THEY REPAIRED THE VEHICLE BODY DAMAGE. THE DEALER WAS UNABLE TO LOCATE OR DUPLICATE THE UNWARRANTED ACCELERATION FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 106,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10330946May 18, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) MY MANUAL SLIDING DOOR WON'T LATCH EITHER, BUT IT IS A WELDING ISSUE. ON THE BACK OF THE DOOR THE LATCH THAT IS SUPPOSED TO KEEP THE DOOR CLOSED CAME LOOSE FROM THE DOOR & IS JUST FLOATING INSIDE THE DOOR. HAS ANYONE ELSE HAD THIS PROBLEM? IT SEEMS TO BE IN CONJUNCTION WITH THE OTHER WELDING ISSUE TOYOTA HAD WITH THE FRONT DOORS. THIS PROBLEM OCCURRED ABOUT 4 MONTHS AGO, & NOW MY FRONT DOOR HAS HAD THE WELDING COME LOOSE, WHICH WAS A RECALL. PLEASE LET ME KNOW IF YOU'VE HEARD OF ANYONE ELSE HAVING THIS PROBLEM. THANK YOU. [XXX] *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331041May 18, 2010
FUEL SYSTEM, GASOLINE
GAS LEAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330850May 17, 2010
STRUCTURE:BODY:DOOR
ONE SIDE AUTOMATIC SLIDING DOORS ON MY TOYOTA SIENNA WON'T OPEN AND YOU CANNOT MANUALLY OVERRIDE WITHOUT LOSING FUNCTION OF THE OTHER DOOR AND WE HAVE FOUND SITE AFTER SITE WHERE THIS IS HAPPENING TO MORE THAN JUST US AND WE ARE CONCERNED FOR OUR SAFETY IN A VEHICLE WHERE THE DOOR WON'T OPEN. THE FIX ACCORDING TO THE DEALER IS ANYWHERE FROM 1200.00 TO 1800.00 AND WE FEEL AS THOUGH THAT IS STEEP AND THEY SHOULD RECALL THIS SINCE IT IS NOT JUST ONE FAMILY REPORTING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330437May 14, 2010
STRUCTURE:BODY:DOOR
FOR THE PAST 2 MONTHS, WE HAVE BEEN HAVING PROBLEMS WITH OUT 2004 TOYOTA SIENNA AUTOMATIC RIGHT SLIDING DOOR IN OUR MINIVAN. THE DOOR NOW CANNOT BE OPENED FROM THE INSIDE. THE DOOR MUST BE OPENED FROM THE OUTSIDE, WHICH IS A SAFETY ISSUE. THE TOYOTA DEALERSHIP WILL REPLACE THE ENTIRE DOOR MOTOR AND MECHANISM FOR ABOUT $1500. THE DOOR IS APPARENTLY NOT COVERED BY THE EXTENDED WARRANTY THIS IS UNACCEPTABLE. THIS CAR SHOULD BE RECALLED BECAUSE DOORS THAT CANNOT OPEN FROM THE INSIDE ARE A SAFETY HAZARD. A SIMPLE GOOGLE SEARCH OF THIS EXACT ISSUE YIELDS HUNDREDS OF COMPLAINTS. OBVIOUSLY, THERE IS A QUALITY ISSUE THAT NEEDS TO BE ADDRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330286May 13, 2010
STRUCTURE:BODY:DOOR
MY 2004 TOYOTA SIENNA HAS 64K MILES. ABOUT 1 YEAR AGO, THE PASSENGER SIDE AUTOMATIC SLIDING DOOR STARTED WORKING INTERMITTENTLY WHEN USING KEY FOB, AND BUTTONS INSIDE THE CAR. HOWEVER, PULLING ON THE HANDLES FROM INSIDE THE CAR OR OUTSIDE USUALLY OPENS THE DOOR. BEGINNING A FEW WEEKS AGO, THE DOOR IS COMPLETELY CLOSED AND WILL NOT OPEN AT ALL. A QUICK SEARCH ON THE INTERNET REVEALED MY PROBLEM IS NOT AN ISOLATED CASE. DEALER QUOTED $2500-3000 TO REPAIR IT. NOW MY KIDS HAVE TO USE THE DOOR ON THE DRIVER SIDES STEPPING INTO TRAFFIC GETTING IN AND OUT OF THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330307May 13, 2010
AIR BAGS
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING AT 65 MPH, THE VEHICLE WAS INVOLVED IN A CRASH BUT THE AIR BAGS DID NOT DEPLOY. THREE PEOPLE WERE INJURED AND A POLICE REPORT WAS FILED. THE VEHICLE WAS TOTALED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 118,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10330165May 12, 2010
TRACTION CONTROL SYSTEM, STEERING, ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN:AUTOMATIC TRANSMISSION
VSC ENGAGES AT HIGHWAY SPEEDS: VEHICLE ALARM SOUNDS, BRAKES DEPLOY ABRUPTLY AND UNEXPECTEDLY, STEERING PULLS, ACCELERATOR GOES DEAD (PULSE RACES, ADRENALINE COURSES). FIRST COMPLAINED TO DEALER AFTER FOUR INCIDENTS IN FIRST 20K MILES: HAD ONLINE TESTIMONIALS OF YAW SENSOR, STEERING ANGLE SENSOR AND ECM REPLACEMENTS AS POSSIBLE REMEDIES; DEALER REBUFFED MY COMPLAINTS, DENYING SERVICE TO SENSORS, AND SUGGESTED MY TIRES HAD 'GONE SQUARE'. I HAVE LIVED WITH THE CONDITION FOR A TOTAL OF SEVEN YEARS. THE CAR NOW 'GOES OFF' MAYBE THREE TIMES PER EVERY 20 MILES DRIVEN, UNPREDICTABLY AND ALWAYS SHOCKINGLY. MY FAMILY REFUSES TO RIDE IN THE CAR. I CANNOT SELL IT IN GOOD CONSCIENCE, AS THE DEFECTS CANNOT BE CONFIRMED BY THE DEALER (AND APPARENTLY THEREFORE DO NOT EXIST), SO THERE IS NO WAY FOR IT TO BE 'MADE SAFE' FOR A SUCCEEDING OWNER. ITS REMAINING $10K+ EQUITY HAS BEEN NULLIFIED BY THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330208May 12, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THIS IS FOR A TOYOTA SIENNA XLE LIMITED 2004. THE CABLES HAVE SNAPPED ON BOTH SIDE SLIDING DOORS MAKING THEM INOPERABLE AS AUTOMATIC DOORS AND HAZARDOUS WHEN USED AS MANUAL SLIDERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329747May 10, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
THE PASSENGER SIDE AUTOMATIC DOOR ON MY 2004 TOYOTA SIENNA OPENS HALF WAY AND THEN PRODUCE A HORRIBLE NOISE AS IF SOMETHING IS STUCK AND THEN TRIES TO GO BACK TO LATCH POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329403May 8, 2010
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
HELLO, OUR 2004 TOYOTA SIENNA XLE DRIVER SIDE SLIDING DOOR WIRE SNAPPED DAY BEFORE YESTERDAY. I TOOK IT TO THE NEAR BY TOYOTA DEALER AND THEY TOLD ME THAT SINCE I AM OUT OF WARRANTY IT COST ME AROUND $2340. I DIDN'T EXPECT THIS FROM A WELL RATED AUTO COMPANY AND I AM NOT AT ALL HAPPY. I EVEN WENT THROUGH SOME WEBSITES WHERE THEY WROTE ABOUT THE SAME ISSUE. I AM VERY FRUSTRATED ABOUT THIS AND WOULD LIKE TO FILE A COMPLAINT. HOPE THE COMPANY UNDERSTAND THE ISSUE AND TRY TO FIX IT AND RESOLVE THE ISSUE BY FIXING THE EXISTING VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329345May 7, 2010
STRUCTURE, EQUIPMENT:MECHANICAL
THE SLIDING DOORS ON OUR TOYOTA SIENNA ARE DEFECTIVE. THEY STICK SHUT FREEZE IF THE TEMPERATURE GETS LOW ENOUGH OR THERE IS ENOUGH MOISTURE. IT'S HARD TO PREDICT THE CIRCUMSTANCE BUT THE FACT IS, OUR KIDS CANNOT GET IN OR OUT OF THE VAN AND WE HAVE HAD TO DRIVE IT ANYWAY, THREE DIFFERENT BEEPERS GOING OFF ALL THE WAY. I HAVE READ THAT THIS IS A COMMON PROBLEM FOR THE SIENNA AND YET TOYOTA CONTINUES TO DO NOTHING ABOUT IT, DENYING IT, IN FACT. IF WE WERE IN AN ACCIDENT, AND HAD TO ESCAPE QUICKLY, ONLY THE DRIVER AND PASSENGER COULD ESCAPE. WHEN SIDE DOORS ARE FROZEN SHUT, KIDS HAVE TO EXIT THROUGH THE BACK DOOR WHICH IS ALSO DANGEROUS. I KNOW MY 2004 IS PAST THE WARRANTY, BUT IF THIS IS A COMMON A PROBLEM AS I HAVE READ, SHOULDN'T THERE BE A RECALL? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329192May 6, 2010
STRUCTURE:BODY:DOOR
CABLE SNAPPED FROM DRIVER SLIDING DOOR. CANNOT FULLY OPEN IT ANYMORE. USELESS DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328933May 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE MERGING ONTO A HWY I WAS LEANED FORWARD LOOKING THROUGH THE SIDE REAR VIEW MIRROR WITH MY RIGHT HAND BESIDE THE SEAT HANGING DOWN. I RAISED MY HAND TO PLACE IT ON THE STEERING WHEEL AND MY FINGERS CAUGHT ON THE SHIFTER. THE GEAR SHIFT SLID WITHOUT RESISTANCE INTO REVERSE AND THE TRANSMISSION SHIFTED TO REVERSE AND STARTED TRYING TO GO BACKWARDS. THE TRANSMISSION IS COMPLETELY WRECKED AND NEEDS TO BE REPLACED. NO INJURIES OR DAMAGE TO OTHER VEHICLES BUT WAS A VERY CLOSE CALL AS A FRIEND WAS IN HIS TRUCK BEHIND US AND ALMOST COLLIDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328998May 5, 2010
AIR BAGS:SIDE/WINDOW
MY WIFE WAS DRIVING THE VEHICLE AT LOW SPEED OVER A RESIDENTIAL SPEED BUMP WHEN THE PASSENGER SIDE CURTAIN AIRBAGS DEPLOYED. THERE WAS A SLIGHTLY INJURING ONE OF THE GIRL SCOUTS SHE WAS TRANSPORTING(SPRAINED WRIST). OUR INSURANCE COMPANY INSPECTED THE VEHICLE AND FOUND NO SIGNS OF IMPACT ON THE SIDE OR UNDER CARRIAGE OF THE VEHICLE. WE ARE WAITING FOR WORD FROM TOYOTA ON WHETHER THEY WILL COVER THE COST OF REPLACING HE AIRBAGS (OVER $3,000). *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10328722May 4, 2010
STRUCTURE:FRAME AND MEMBERS, ELECTRICAL SYSTEM
POWER SLIDING DOOR ON MY VAN QUIT WORKING. DOOR IS STUCK HALF OPENED. TOOK TO TOYOTA SAID IT WAS A COMMON PROBLEM BUT THE WARRANTY WONT COVER. THEY SAID IT WAS DUE TO DOOR SAG DUE TO HINGE BUT THIS IS NOT THE CASE I CUT A STEEL CABLE AND WAS ABLE TO CLOSE THE DOOR MANUALLY. IT WORKS FINE MANUALLY YOU WOULD THINK IT WAS DUE TO WHAT THEY SAID IT WOULDN'T CLOSE AT ALL. MANY PEOPLE ARE HAVING THIS PROBLEM AND TOYOTA IS DOING NOTHING ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328690May 3, 2010
STRUCTURE:BODY, STRUCTURE:FRAME AND MEMBERS
I HAVE A 2004 TOYOTA SIENNA. I HAVE SLIDER DOORS THAT I HAVE BEEN OPERATING MANUALLY FOR SEVERAL MONTHS AS THEY WERE BROKEN AND WERE TOO EXPENSIVE TO FIX. I WAS CLOSING THE SLIDER DOOR TODAY WHEN IT POPPED OFF ITS' TRACK AND SMASHED INTO THE BACK WINDOW OF THE VAN SPRAYING HUGE CHUNKS OF GLASS ALL OVER THE BACK SEAT. THE SLIDER DOOR WAS HANGING OFF THE VAN ABOUT A FOOT AWAY FROM THE VAN. THERE WERE THREE LITTLE GIRLS IN THE VAN WHO WERE VERY SCARED BUT LUCKILY THEY WERE NOT HURT. MY DAUGHTER WAS HEADED TO THE BACK SEAT WHEN I PULLED THE SLIDER DOOR CLOSED AND THE INCIDENT OCCURRED. IF SHE HAD BEEN SEATED IN THE BACK SEAT, SHE WOULD HAVE BEEN INJURED BADLY BY THE BROKEN GLASS. I HAD THE CAR TOWED TO TOYOTA. THE VAN DOOR WAS HANGING OFF THE VAN IN SUCH A PRECARIOUS POSITION, THE TOW TRUCK DRIVER HAD ME SIGN A DAMAGE WAIVER SINCE HE WAS HESITANT TO TRANSPORT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328701May 3, 2010
STRUCTURE
2004 TOYOTA SIENNA. THE DRAIN SYSTEM PLUGGED IN MY MOONROOF WITH DEBRIS AFTER A HEAVY RAIN. FLOODED THE HEADLINER AND WENT INTO THE DASH AND SCREWED UP THE ELECTRICAL SYSTEM. WINDOWS STOPPED WORKING, ALARM WAS GOING OFF IN THE MIDDLE OF THE NIGHT. ON THE HIGHWAY, THE DRIVERSIDE SLIDING DOOR STARTED OPENING ON IT'S OWN WHERE MY ONE YEAR OLD CHILD'S SITS AT 65 MPH. IT IS A FLAWED DESIGN WITH NO SCREEN PROTECTION OF ANY KIND TO KEEP DEBRIS OUT. IT PLUGS OFF AND FILLS THE VEHICLE WITH WATER SHORTING OUT THE ELECTRICAL SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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