Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10340520June 28, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
MY DRIVER SIDE SLIDING DOOR FELL OFF MY 2004 TOYOTA SIENNA. WHEN I LOOKED CLOSELY I FOUND THE CABLE WAS SNAPPED, AND THE DOOR WAS JAMMED WITH THE KIDS INSIDE THE CAR WAS UNABLE TO GO NO WHERE UNTIL A FRIEND WAS ABLE TO HELP US OUT, THE DEALER WANT OVER $1500 TO FIX THE PROBLEM, NO WAY I CAN AFFORD THAT AT THIS TIME, SO THEY SUGGESTED TO CUT THE CABLE AND MAKE THE DOOR MANUAL AND THAT IS WHAT I'M RUNNING ON RIGHT NOW, IT HAPPENED AT 78000 MILES AND THE CAR NOW HAS 89000, AND OF COURSE WARRANTY WAS OVER LONG TIME AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340422June 28, 2010
LATCHES/LOCKS/LINKAGES
2004 TOYOTA SIENNA XLE 2WD - POWER DOORS DO NOT OPEN OR SHUT (FROM THE INSIDE OF THE VAN) USING EITHER THE AUTOMATIC BUTTON OR DOOR HANDLES. THEY ALSO DO NOT OPEN OR SHUT (FROM THE INSIDE OF THE VAN) EVEN WHEN THE POWER BUTTON IS OFF AND THE DOORS ARE SUPPOSE TO WORK ON MANUAL. THEREFORE, THE PASSENGERS SITTING IN THE BACK CAN NOT GET OUT OF THE VAN. SOMEONE HAS TO LET THEM OUT FROM THE OUTSIDE OF THE VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339953June 25, 2010
SEAT BELTS
THE DRIVERS SEAT BELT JAMS AND WILL NOT RETRACT. OCCASIONALLY WHEN PULLED OUT, THE DRIVERS SEAT BELT FOLDS OVER AND JAMS IN THE TOP MOST EXIT (ROLLER) AS IT COMES OUT OF THE PILLAR AND INTO THE DRIVERS AREA. THE BELT WILL NOT RETRACT WITHOUT STOPPING THE CAR AND CLEARING THE TWIST THAT RESULTS IN THE JAM. SOMETIMES YOU HAVE TO REMOVE THE COVER ON THE PILLAR THAT THE BELT RETRACTS INTO. THIS EFFORT TAKES LONGER AND REQUIRES YOU TO GO INTO THE BACK SEAT FOR ACCESS. THIS HAS HAPPENED 3 TIMES IN THE LAST 30 DAYS AND 10 TIMES IN THE LAST YEAR. MY WIFE HAS DRIVEN HOME EACH TIME THIS OCCURS WITH THE SEAT BELT "JAMMED" SO I CAN MAKE THE REPAIRS. SHE ISN'T STRONG ENOUGH TO REPAIR THE CAR ONCE THE JAM OCCURS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340137June 25, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
DRIVER'S DOOR DETENT WELD FAILURE. I HAVE AN '04 TOYOTA SIENNA THAT ON THE DRIVER'S SIDE DOOR USES A DETENT STRAP TO HOLD THE DOOR OPEN AT CERTAIN POINTS. WHERE THE STRAP IS HELD AT, ON THE DOOR, THERE ARE TWO SPOT WELDS THAT ATTACH THE BRACKET TO THE DOOR. THE STRAP IS BOLTED TO THE BRACKET. THE PROBLEM SEEMS TO BE THAT TWO SPOT WELDS ARE NOT STRONG ENOUGH TO HOLD THIS BRACKET. AFTER I FOUND OUT THERE WAS A PROBLEM WITH THE DOOR, I CONTACTED MY LOCAL TOYOTA DEALER, AND THE SERVICE PERSON WAS WARE OF THIS CONDITION . THEY SAID IT IS TOO FAR GONE TO WELD AND REPAIR AND THAT THEY WOULD HAVE TO PUT ON A NEW DOOR. AFTER DISCUSSING IT WITH THIS PERSON AND THE SERVICE MANAGER THE DEALERSHIPS POSITION WAS THAT IT WAS OUT OF WARRANTY AND THAT THE TSB THAT EXTENDED THE WARRANTY WAS EXPIRED DUE TO BOTH MY MILEAGE AND TO THE TIMING OF MY REQUEST. SO, I WANT TO KNOW WHAT IT TAKES TO MAKE THIS OR ANYTHING A"RECALL AND HOW TO FORCE TOYOTA TO PAY FOR THE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340147June 25, 2010
STRUCTURE:BODY, EQUIPMENT
MY 2004 TOYOTA SIENNA XLE LIMITED POWER SLIDING DOOR CABLE SNAPPED AND DOOR WOULDN'T CLOSE, THIS IS A SERIOUS SAFETY ISSUE AND TOYOTA SHOULD TAKE RESPONSIBILITY OF FIXING THIS ON GOING ISSUE WITH THESE SIENNA VANS. THERE COUNTLESS NUMBER OF PEOPLE HAVE THE SAME ISSUE. DEAL COST TO FIX THIS IS OVER $2000. THIS IS TOTALLY UNFAIR FOR CONSUMERS TO PAY SUCH HIGH COST REPAIR FOR WHAT TOYOTA IS RESPONSIBLE FOR IN FIRST PLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339516June 22, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
THE DRIVERS SIDE BACK SLIDING DOOR GOT STUCK HALF WAY OPEN POSITION. NOTICED CABLE FOR ELECTRONIC OPENING WAS FRAYED CONSIDERABLY VAN IN THE MANUAL OPEN DOOR MODE AND STILL COULD NOT CLOSE. GOOD NEWS I WAS CLOSE TO HOME WHEN THIS HAPPENED. HUSBAND WAS ABLE TO SHOVE THE DOOR CLOSED AND THEN HAD TOYOTA REPAIR DOOR. DOORS MECHANICS HAS A UNIT WITH "BALL BEARINGS" AND THEY WERE TOTALLY DRY. ALSO, BALL BEARINGS FELL OUT OF ENCLOSED TRACKING UNIT. COST OVER $1600 TO FIX.AUTO WAS WITH TOYOTA FOR 9 DAYS. LUCKILY MY EXTENDED WARRANTY INSURANCE PAID FOR THE WHOLE THING. AUTO UNDER 75,000 MILES. COMPLAINED ABOUT CRUNCHING NOISE WHILE CLOSING SLIDING DOOR, IN THE PAST THREE YEARS....NOT ABLE TO FIND WHAT THE PROBLEM WAS...NOW I KNOW TOYOTA REPAIR PEOPLE DID NOT KNOW WHAT THEY WERE DOING. AGAIN! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339234June 20, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
A/C WENT OUT AT 70K FOR MY 2004 TOYOTA SIENNA. NEVER HAD A PROBLEM UNTIL NOW OVER $3000 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10339089June 18, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
OUR 2004 TOYOTA SIENNA HAS RECENTLY BEEN HAVING SEVERE ISSUES WITH THE POWER SLIDING DOOR. IT WOULD SHUT AND THEN IMMEDIATELY OPEN AGAIN. COULD NOT OPEN THE DOOR MANUALLY. NOW THE SLIDING DOOR ON THE DRIVER'S SIDE WILL NOT OPEN EITHER. A DEFINITE SAFETY HAZARD FOR TWO REAR DOORS THAT WE CAN NOT OPERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10336873June 17, 2010
AIR BAGS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE TRAVELING 45 MPH THE CONTACT'S VEHICLE WAS STRUCK FROM THE REAR BY ANOTHER VEHICLE. THE AIR BAGS DID NOT DEPLOY UPON IMPACT. THERE WERE NO PRIOR WARNINGS AND THE VEHICLE WAS NOT DIAGNOSED FOR THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335826June 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
MY 04 SIENNA MINIVAN RIGHT POWER SLIDING DOOR FAILED OPEN. THE CABLE IN THE TRACK BELOW THE REAR WINDOW SEPARATED AND JAMMED THE MECHANISM IN THE REAR HINGE. THIS IS A SIGNIFICANT SAFETY PROBLEM. THE DESIGN OF THE POWER SLIDING DOOR IS FLAWED. THE CABLE APPEARS TO HAVE INADEQUATE PROTECTION FROM THE ENVIRONMENT. AFTER THE METAL CORE OF THE CABLE IS COMPROMISED, IT CAN FAIL IN A WAY TO JAM THE DOOR OPEN WHICH IS WHAT HAPPENED TO MY SIENNA. IF THE CABLE WERE TO BREAK COMPLETELY, THE DOOR WOULD MOVE UNRESTRAINED UNTIL FULL OPEN OR CLOSED. SIENNA MINIVANS WITH THIS DESIGN SHOULD BE RECALLED. THE POWER DOOR HAD ONLY HAD WHAT I CONSIDER NORMAL USAGE. IT'S A MINIVAN SO IT HAS TRANSPORTED KIDS WHICH REQUIRE SLIDING DOOR USAGE. I WAS FORTUNATE THAT MY DOOR FAILED OPEN AT HOME SO I WIFE AND KIDS DIDN'T HAVE TO DRIVE WITH THE DOOR OPEN. I HAD TO DRIVE TO THE DEALER WITH THE DOOR OPEN. IT IS INCONCEIVABLE THAT TOYOTA WOULD DESIGN A DOOR ACTUATION SYSTEM WHERE A SINGLE BROKEN CABLE REQUIRES THE ENTIRE POWER DOOR ASSEMBLY TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335597June 10, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA XLE AWD LIMITED WITH SECOND LEFT PASSENGER SLIDING DOOR FAILURE. PROBLEM FIRST OCCURRED IN SEP 2008 WITH DOOR STICKING WITH OPEN/CLOSE. REFERRED BY TOYOTA TO AUTO BODY SHOP IN NOV 2008 FOR REPAIR - MOTOR/HINGE REPLACED. FAILED AGAIN AFTER REPAIR AND REPAIRED 3/18/2009 BY REPLACING DOOR ASSEMBLY. NOW DOOR IS FROZEN AGAIN AND WILL NOT OPEN AUTOMATICALLY OR MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335617June 10, 2010
STRUCTURE:BODY:DOOR
NO EVENTS LEADING TO FAILURE. OCT. 2008: PASSENGER SIDE POWER DOOR CABLE CAME OFF TRACK NOT ALLOWING FOR DOOR TO BE OPENED. REPAIRED NOV. 2008- CABLE REPLACED BUT OLD PART NOT AVAIL. VERY EXPENSIVE TO REPAIR (OVER $1000-$1700 EST. FROM TOYOTA) NOV. 2009-DRIVER SIDE POWER DOOR CABLE CAME OFF TRACK HAVING SAME PROBLEM. HAVE NOT YET REPAIRED. THIS IS VERY UNSAFE. SHOULD THERE BE AN EMERGENCY I AM UNABLE TO RETRIEVE 4 CHILDREN IN CARSEATS (AGES 3-6) FROM REAR OF CAR ON DRIVER SIDE. I CANNOT AFFORD THIS REPAIR EVERY YEAR. [XXX] WE ARE ONLY OWNERS OF THIS VEHICLE. PURCHASED NEW IN 2004. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10335254June 8, 2010
STRUCTURE
SPOT WELD ON DRIVERS DOOR IS FAILING. ONCE THIS WELD COMPLETELY FAILS THE DOOR WILL SWING FREELY AND COULD SLAM ON ME OR MY CHILDREN. CONTACTED THE DEALER AND TOYOTA AND THERE IS AN EXTENDED WARRANTY FOR 5 YRS OR 100,000 MILES. MY VAN IS 6 YEARS OLD AND NOT COVERED. THIS PROBLEM STARTED AFTER THE WARRANTY WAS OVER. TOYOTA WILL CHARGE $900 TO CORRECT THIS PROBLEM. THIS SHOULD BE A RECALL THERE ARE HUNDREDS OF THOUSANDS OF SIENNAS WITH THIS ISSUE AND IT IS A KNOWN MANUFACTURERS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334732June 5, 2010
TIRES
I PURCHASED A 2004 SIENNA BRAND NEW IN 2004. TOYOTA ENGINEERED THE 2004 TOYOTA SIENNA W/ DUNLOP RUN FLAT TIRES. AS SUCH THEY DESIGNED NO SPACE FOR A SPARE OR A JACK. INCLUDING 4 TIRES THAT WERE REPLACED AS PART OF A RECALL I HAVE REPLACED A TOTAL OF 13 TIRES IN 6 YEARS. THESE TIRES COST ALMOST $300 TO REPLACE. THE LOW TIRE PRESSURE WARNING LIGHT HAS NEVER LIT UP, TOYOTA TESTED IT AND STATED IT WORKS BUT HAVE NO IDEA WHY IT DOES NOT LIGHT UP WHEN THE TIRE GOES FLAT. TOYOTA TAKES NO RESPONSIBILITY FOR THEIR DESIGN CHOICE IN ANY WAY. I HAVE REQUESTED EVERYTHING FROM PARTIAL REIMBURSEMENT TO A FULL SET OF REGULAR TIRES WITH A SPARE AND A JACK. ALL REQUESTS HAVE BEEN REFUSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334685June 4, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA XLE DRIVER SIDE POWER SLIDING CABLE SNAPPED. THIS HAD BEEN AN ISSUE ON A NUMBER OF TOYOTAS WITH POWER SLIDING DOOR. ISSUE IS NOT RESOLVE. DOOR IS NOT OPERATIONAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10333954May 31, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA 1) 3 TIMES MY VAN HAS LOCKED ALL THE DOORS WITHOUT ME PUSHING THE LOCK BUTTON. EACH TIME I HAD UNLOCKED THE CAR AND OPENED AND CLOSED AT LEAST 2 DOORS. THEN CLICK THE DOORS LOCKED. THE LAST TIME IT HAPPENED MY 24 MONTH OLD WAS IN THE CAR. I HAD TO CALL THE FIRE DEPARTMENT TO GET HER OUT. I HAD LEFT THE KEYS ON THE FRONT SEAT AND THE REMOTE WAS LAYING FACE UP. MY BABY WAS IN HER CARSEAT IN THE BACK. I CLOSED THE DOOR TO PUT THE SHOPPING CART AWAY AND CLICK THE DOORS LOCKED. NOTHING TOUCHED THE REMOTE, AND IT LOCKED. THAT WAS 2 MONTHS AGO AND IT HASN'T HAPPENED SINCE. 2)POWER DOOR FAILED AFTER 5 YEARS. TO EXPENSIVE TO FIX. 3) STRUTS ON THE REAR HATCH FAILED AT 90,000 MILES. THIS IS NOT A POWER HATCH. THIS IS QUITE DANGEROUS AS THE DOOR IS HEAVY AND WILL CLONK YOU IN THE HEAD IF YOU ARE NOT CAREFUL. MY KIDS ARE NOT ALLOWED TO OPEN THAT DOOR ANY MORE. I AM SO AFRAID OF SMASHED HEADS AND FINGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10333848May 29, 2010
STRUCTURE:BODY:DOOR
TOYOTA SIENNA 2004 AUTOMATIC DOOR (PASSENGER SITE) CABLE THAT OPENS THE DOOR SNAPPED AND BROKE. A BURNING SMELL OCCUR BUT NO FIRE. I WAS LOOKING TO FIX THIS PROBLEM. DEALER WANTS TO CHARGE ME $ 1800.00. I FOUND ON SEVERAL BLOGS THAT THIS IS A COMMON PROBLEM. I AM WONDERING IF THIS IS A MANUFACTURING PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332362May 26, 2010
STEERING
I OWN A 2004 TOYOTA SIENNA CE. IN FEBRUARY OR MARCH I STARTED TO EXPERIENCE STEERING PROBLEMS. WHEN I FIRST STARTED MY VEHICLE UP IN THE MORNING, THE STEERING WAS VERY TIGHT AND DIFFICULT TO STEER. AFTER ABOUT AN HOUR OR LESS OF DRIVING THE PROBLEM DISAPPEARED. A MECHANIC CHANGED THE POWER STEERING FLUID, BUT THE PROBLEM CONTINUED. SOME DAYS THERE ARE NO PROBLEMS AND SOME DAYS THERE ARE. I HAVE COMPLAINED OF THE PROBLEM TO THE TOYOTA DEALERSHIP WHERE I HAVE THE VAN SERVICED WHICH IS COPELAND TOYOTA IN BROCKTON, MA. THEY COULD FIND NOTHING WRONG WITH THE STEERING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332116May 25, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA SLIDING DOORS GET STUCK AND STOP WORKING WHEN THERE IS COLD WEATHER, SNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332149May 25, 2010
STRUCTURE:BODY:DOOR
REAR SLIDING DOOR (PASSENGER SIDE) WOULD NOT CLOSE. THERE IS A CABLE HANGING FROM THE BACK (3RD WINDOW) AREA. I CANNOT EVEN OPEN THE DOOR MORE THAN MAYBE 6 INCHES. THE MOTOR SOUNDS LIKE IT IS TRYING TO OPEN/CLOSE THE DOOR, BUT IT DOES NOT MOVE! AGAIN, I CANNOT EVEN USE THE DOOR AT THIS POINT!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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