Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10352985August 31, 2010
STRUCTURE:BODY
DRIVER SIDE FRONT DOOR CHECK MOUNT IS SPOT WELDED. SPOT WELD HAS BROKEN CAUSING THE DOOR TO FREELY SWING POSING A RISK OF INJURY TO ME, MY WIFE AND OUR TWO CHILDREN. TOYOTA HAS ISSUED A TSB "ENHANCING" THE WARRANTY TO 5 YEARS OR 100,000 MILES TO FIX IT FREE OF CHARGE. I BOUGHT THE VEHICLE USED AND NEVER HEARD OF THIS TSB UNTIL THE PROBLEM HAPPENED AND MY VEHICLE IS NOW 6 YEARS OLD.. LOCAL DEALERSHIP DENIES THE TSB EXIST EVEN THOUGH I HAVE A COPY. AT WHAT POINT DOES SOMEONE STEP IN AND MAKE TOYOTA ISSUE A RECALL DUE TO THE SAFETY CONCERNS WHEN 592,100 VEHICLES ARE INVOLVED. HERE IS A PORTION OF AN ARTICLE ABOUT THE PROBLEM FROM EDMUND'S : BY BOB HOLLAND | OCTOBER 26, 2007 YET STILL MORE BAD NEWS FROM THE TOYOTA CAMP: NOW WE'RE LEARNING THAT AS MANY AS 592,100 SIENNA MINIVANS MAY HAVE PROBLEMS WITH THEIR FRONT DOORS. IT AFFECTS 2005 ' 2006 MODELS. TOYOTA SPOKESMAN JOHN MCCANDLESS TELLS INSIDE LINE IN AN E-MAIL MESSAGE: "WE ARE NOTIFYING OWNERS OF 2004-'06 SIENNAS OF A WARRANTY ENHANCEMENT IN THE EVENT THEY ENCOUNTER A PROBLEM WITH THE FRONT DOOR CHECK MOUNTING PANEL INDICATED BY A POPPING NOISE WHEN THE DRIVER OR PASSENGER FRONT DOOR IS OPENED OR CLOSED. THE PANEL'S SPOT WELDS MAY HAVE BECOME DETACHED." THIS COULD CAUSE A PROBLEM WITH THE DOOR OPENING AND CLOSING... THIS SHOULD BE A RECALL!!!!!! JUST BECAUSE MY VEHICLE IS EXCLUDED BY 8 MONTHS BY TOYOTA MAKES THE LIFE OF ME AND MY FAMILY LESS VALUABLE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10352698August 30, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE CABLES ON THE REAR SLIDING PASSENGER DOORS WERE COVERED WITH RUST AND BROKEN AND PREVENTED THE CONTACT FROM OPENING OR CLOSING THE DOOR. THE FAILURE OCCURRED TO BOTH REAR SLIDING DOORS. THE DEALER STATED THAT THIS WAS A KNOWN PROBLEM, BUT THE CABLE WAS NOT COVERED UNDER WARRANTY AND THERE WERE NO RECALLS. THE FAILURE MILEAGE WAS 80000 AND THE CURRENT MILEAGE WAS 101000. UPDATED 12/30/10 *BF UPDATED 01/10/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351842August 25, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA MINIVAN. TOYOTA HAS RECOGNIZED THAT THERE WAS A SAFETY ISSUE WITH THE DRIVER'S DOOR MECHANISM IN 2007 AND AN EXTENDED WARRANTY WAS ISSUED TO REPAIR THE PROBLEM AND IT INCLUDED MY VEHICLE MODEL SPECIFICALLY. I HOWEVER, DID NOT GET ANY MAIL REGARDING THE ISSUE. THE ONLY TIME I WAS MADE AWARE OF IT IS WHEN I MENTIONED IT TO MY PERSONAL MECHANIC AND HE IS THE ONE THAT PRINTED THE LETTER FOR ME ON MAY 07, 2010 FROM AN INTERNET SITE. I TOOK MY CAR IN FOR REPAIR OF THE PROBLEM TODAY ON AUGUST 25, 2010 AND THE TOYOTA DEALERSHIP CHARLES MAUND TOYOTA IN AUSTIN TEXAS FAILED TO HONOR AND REPAIR THE PROBLEM ON TODAY'S DATE STATING BECAUSE OF SOME TECHNICALITY THEY WILL NOT HONOR THE REPAIR IT AT NO COST TO ME ANYMORE, AND DO NOT CONSIDER IT A SAFETY ISSUE ANYMORE. THE DOOR STILL HAS THE POTENTIAL OF BREAKING OFF , THE HINGES THAT HOLD IT ARE DEFECTIVE AND BROKEN AND MAKE A LOUD NOISE EVERY TIME ONE OPENS OR CLOSES THE DRIVER'S DOOR. IT IS ACTUALLY A TRUE SAFETY ISSUE IF THE DOOR FALLS OFF AND NO ONE CAN DRIVE THE VEHICLE. IT IS A MANUFACTURER'S DEFECT AND IT HAS TO BE REPAIRED AT NO COST TO THE CONSUMER EVEN IF IT IS OUT OF THIS ARBITRARY TIME FRAME THAT THE COMPANY HAD CREATED. THE MANUFACTURERS ARE RESPONSIBLE FOR THEIR WORK AND HONORING THEIR PRODUCTS' SAFETY. TOYOTA'S POSITION IS JUST UNACCEPTABLE TO CREATE THAT ARE UNSAFE AND NOT STAND BEHIND THEM AND REPAIR THEM WHEN NECESSARY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351411August 24, 2010
AIR BAGS:FRONTAL
MY WIFE RAN OFF THE ROAD IN HER 2004 TOYOTA SIENNA AND STRUCK A DITCH. THE CAR SUSTAINED OVER $7,000 DAMAGES TO THE FRONT END. MY WIFE SUFFERED A FRACTURED VERTEBRAE. THE AIR BAGS FAILED TO DEPLOY. SPEED AT TIME OF ACCIDENT WAS APPROXIMATELY 60 MPH. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10351491August 24, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
WE OWN A 2004 TOYOTA SIENNA XLE AND HAVE OWNED IT FOR 5 YEARS. LAST YEAR, OUR AUTOMATIC SLIDING DOOR (PASSENGER SIDE) CABLE SNAPPED, MAKING THE DOOR UNABLE TO OPEN AUTOMATICALLY. WE HAD BEEN USING IT JUST AS A MANUAL DOOR, AND HAVE RECENTLY BEEN HAVING PROBLEMS WITH BOTH SLIDING DOORS UNABLE TO OPEN AT ALL, EVEN MANUALLY. IT SEEMS TO HAVE SOMETHING TO DO WITH THE LOCKING MECHANISM. IT IS AS IF THE DOORS ARE STILL LOCKED EVEN THOUGH THEY ARE NOT. THIS IS A DANGEROUS PROBLEM, AND AFTER SOME RESEARCH I HAVE FOUND THAT THIS IS NOT AN ISOLATED INCIDENT, BUT RATHER THAT THIS IS AN INHERENT PROBLEM WITH THIS PARTICULAR VEHICLE. WITH SO MANY OWNERS HAVING THESE SAME PROBLEMS, I THINK TOYOTA SHOULD ISSUE A RECALL INSTEAD OF MAKING MONEY ON HAVING THEM HAVE TO FIX IT THEMSELVES. THEY ARE VERY COSTLY REPAIRS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350518August 19, 2010
VISIBILITY
DURING HEAVY RAIN AND HIGH WIPER SPEED THE DRIVER AND PASSENGER SIDE WINDSHIELD WIPERS GOT LOCKED TOGETHER AND COMPLETELY DESTROYED THE PASSENGER SIDE WIPER. THE DEALERSHIP STATED THE ADJUSTMENT NUT LOOSE ON BOTH WIPER ARMS, IT WAS TIGHTENED AND WIPER BLADE REPLACED. WE STILL HAVE THE MANGLED WIPER BLADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350574August 19, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR HATCH STRUTS SUDDENLY FAILED TO HOLD REAR HATCH UP, COMING DOWN ON PEOPLE WHEN THEY ARE REMOVING CONTENTS FROM THE REAR COMPARTMENT OF THE VEHICLE. REAR HATCH IS HARD TO OPEN AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350393August 18, 2010
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES
THE DRIVER'S SIDE SLIDING DOOR ON MY 2004 TOYOTA SIENNA BEGAN TO GET STUCK WHEN IN THE AUTOMATIC POSITION OVER A TWO MONTH PERIOD. THEN WE HAD AN INCIDENT WHERE THE DOOR WOULD NOT CLOSE. WE HAVE TAKEN THE MINIVAN TO A TOYOTA DEALER AND THEY HAVE SAID THE WHOLE MOTOR HAS TO BE REPLACED, WHICH IS $1700 INCLUDING LABOR. I AM NOW AWARE THAT THIS IS A COMMON PROBLEM FOR THAT YEAR'S MODEL, WHICH WOULD IMPLY THAT IT IS NOT JUST NORMAL WEAR AND TEAR, BUT A DEFECTIVE PART OR A DEFECTIVE DESIGN. GIVEN THE COST OF THE REPAIR WE HAVE DECIDED NOT TO HAVE THE PROBLEM FIXED, BUT WILL RATHER USE THE MINIVAN WITH ONLY ONE OPERATIONAL DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349946August 17, 2010
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS OPENING ONE OF THE VEHICLE DOORS WHEN SHE HEARD A LOUD POP NEAR THE DOOR HINGE. THE NOISE WOULD OCCUR WHENEVER THE DOOR WAS OPENED OR CLOSED. THE DEALER ADVISED THAT THE DOOR WOULD NEED TO BE REPLACED TO CORRECT THE NOISE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 46,000 AND THE CURRENT MILEAGE WAS 46,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10349757August 16, 2010
STEERING
DURING FEB 2010, I NOTICED INTERMITTENT 'STICKING' IN THE POWER STEERING OF MY 2004 TOYOTA SIENNA XLE AT ALL SPEEDS. ON 10MAR10, OR 80,787 MILES, HEARTLAND TOYOTA FLUSHED MY STEERING AS PART OF THE SCHEDULED 90,000 MILE WARRANTY. THIS WAS 10,000 MILES EARLY. THE PROBLEM SEEMED TO GO AWAY, AND WHEN IT RETURNED WITHIN TWO WEEKS, I WAS TOLD TO CYCLE THE STEERING CLOCKWISE TO THE STOP, AND THEN COUNTER-CLOCKWISE TO THE STOPS AND TO REPEAT THIS 10 TIMES. THIS ALSO SEEMED TO HELP IN THE SHORT TERM. THE 'BINDING' ACTION CONTINUED TO WORSEN TO THE POINT WHERE IT FELT LIKE THE STEERING WAS STUCK, AND ADDITIONAL FORCE WAS REQUIRED TO PUSH THROUGH THE BINDING. THE BINDING HAPPENS AT ALL SPEEDS, BUT IS MORE NOTICEABLE AT HIGHER SPEEDS DUE TO THE REDUCTION OF RESPONSE TIME TO CORRECT THE STEERING. THIS BINDING WORSENED OVER TIME, AND I DROPPED IT OFF TO BE EVALUATED BY HEARTLAND TOYOTA ON 16AUG10. TOYOTA STATED THE REPAIR WOULD ENTAIL REPLACING THE 'STEERING SHAFT ASSEMBLY', AND THAT THE INTERNAL BEARINGS WERE GOING BAD. THE REPAIR WILL COST $680 WITH PARTS, LABOR AND TAX. I ASKED THAT THE PARTS BE SAVED AND I WILL PROVIDE TO THE NHTSA ODI UPON REQUEST AND PROPER CORRESPONDENCE VIA THE US MAIL. ADDITIONAL RESEARCH OF THIS ISSUE WAS FOUND IN THE ODI'S PE0804. UPON FURTHER READING IT APPEARS MANY OF THESE ISSUES ARE BEING LINKED TO 'SALT DAMAGE' FROM SALTING DURING THE WINTER. THE WASHINGTON STATE DOT DOES NOT USE SALT IN WESTERN WASHINGTON, AND I WOULD ENCOURAGE THE ODI TO REOPEN THIS ISSUE WITH THE TOYOTA SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348912August 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY
2004 SIENNA, THE RIGHT SIDE SLIDING DOOR CABLE COATING IS BRAKING DOWN. THE DOOR IS NOT CLOSING PROPERLY AND IS HARD TO MOVE IN EITHER DIRECTION MANUALLY. STILL INVESTIGATING ISSUE TO SEE IF REPAIRS ARE POSSIBLE OR IF NEW ASSEMBLY WILL BE REQUIRED. CONCERNED ABOUT SAFETY OF DOOR OPERATION AS MANY OTHERS. WE HAVE STOPPED USING THAT DOOR AT THIS TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348426August 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA .THE CONTACT STATED WHILE DRIVING 10 MPH OR MORE THE TRANSMISSION WOULD HESITATE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CURRENT MILEAGE WAS 140,000. UPDATED 11/05/10. *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348107August 9, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER REAR SLIDING DOOR CABLE CASING BROKE AND THE CABLE COMPLETELY RUSTED AND BROKE OFF AS WELL WHICH MADE IT IMPOSSIBLE FOR THE DOOR TO OPEN FULLY. AFTER INSPECTING THE DRIVERS REAR SLIDING DOOR, THE CONTACT NOTICED THAT IT WAS STARTING TO DISPLAY THE SAME SYMPTOMS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHILE THE VEHICLE WAS COVERED BY THE WARRANTY BUT THE DEALER STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. AFTER THE VEHICLE WAS NO LONGER UNDER WARRANTY, THE VEHICLE WAS TAKEN BACK TO THE DEALER ACKNOWLEDGED THE PROBLEM BUT WOULD NOT OFFER ANY ASSISTANCE. THE CONTACT HAD NOT SPOKEN WITH THE MANUFACTURER WHEN THE COMPLAINT WAS FILED. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 109,000. THE FAILURE MILEAGE WAS APPROXIMATELY 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347786August 6, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED WHEN HE OPENING THE REAR DOOR HATCH MANUALLY, THE DOOR WOULD ABRUPTLY SWING UPWARD. THE DOOR HAS STRUCK THE CONTACT UNDER THE CHIN AS WELL AS OTHER PASSENGERS IN THE CHEST AREA. THE DEALER REPLACED THE REAR HATCH STRUTS BUT TO NO AVAIL. THE DEALER ADVISED THAT THE FAILURE WAS NORMAL. THE FAILURE AND CURRENT MILEAGES WERE APPROXIMATELY 54,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347415August 5, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
REAR MANUAL LIFTGATE ON 2004 TOYOTA SIENNA UNEXPECTEDLY CLOSES. TOYOTA WAS SUPPOSED TO HAVE EXTENDED THE WARRANTY ON LIFTGATE TO 6 YEARS UNLIMITED MILEAGE BUT NOW REFUSE TO CORRECT PROBLEM. CONTACTED THEM BEFORE THE 6 YEARS HAD ENDED BUT THEY NEVER RETURNED CALLS UNTIL 6 YEAR LIMIT HAD PASSED. LIFTGATE HAS FALLEN ON PEOPLE 2-3 TIMES AND HAS TO BE MANUALLY HELD OPEN TO USE REAR COMPARTMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347505August 5, 2010
ENGINE AND ENGINE COOLING:COOLING SYSTEM
2004 TOYOTA SIENNA - AIR CONDITIONING COMPRESSOR BLOWS CAUSING ALARMING NOISES WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347504August 5, 2010
STRUCTURE:BODY
2004 TOYOTA SIENNA - CABLES SNAP AND THE SLIDING DOORS DO NOT OPERATE CORRECTLY COSTING $1600 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347160August 4, 2010
STRUCTURE
2004 TOYOTA MINI VAN SLIDING DOORS FREEZE SHUT. I OWED TWO OTHER MINI VANS WITHOUT THIS PROBLEM. THEY HAVE FROZEN SHUT EVERY WINTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347224August 4, 2010
LATCHES/LOCKS/LINKAGES
PURCHASED TOYOTA SIENNA LE 2004 (NEW) IN MAY 2004. ALSO PURCHASED THE EXTENDED WARRANTY "BUMPER TO BUMPER" 60 MONTHS/100,000 MILES COVERAGE PLAN - HIGHLY RECOMMENDED BY THE DEALERSHIP. JAN.2008 (APPROX.82,000 MILES) THE LEFT, MANUAL PASSENGER DOOR WOULD NOT OPEN. DEALERSHIP GAVE REPAIR ESTIMATE $1231 FOR NEW LATCHES, ETC. TOLD "NOT COVERED UNDER WARRANTY." DEALERSHIP WOULD NOT REPAIR DUE TO "EXCESSIVE MILEAGE." NOW, THE RIGHT PASSENGER DOOR WILL NOT OPEN. WE HAVE TO ENTER/EXIT OUT OF BACK HATCH OR THROUGH FRONT DOORS. THIS DEFECT IS COMPLAINED ABOUT ALL OVER THE INTERNET. TOYOTA MUST DO SOMETHING!!! THESE ARE NOT ISOLATED INCIDENTS!! THERE IS A CONTINUING PATTERN OF THOUSANDS OF SIENNA OWNERS WITH THE SAME DEFECTS. TOYOTA MUST BE MADE TO COMPENSATE/REPAIR THESE DEFECTS!! THEY ARE SHOWING BILLIONS IN QUARTERLY PROFITS...THEN LET THEM FIX THIS! WHAT IF THERE IS AN ACCIDENT OR FIRE, ETC. AND THIS DEFECT PREVENTS A SAFE EVACUATION FROM THESE VEHICLES? MUST PEOPLE DIE IN ORDER FOR TOYOTA TO PROVIDE SAFETY & QUALITY CARE THEY ADVERTISE? PLEASE INVESTIGATE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346053July 29, 2010
STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA. APPROX. 85,000 MILES. CABLE WHICH CONTROLS THE RIGHT-SIDE SLIDING DOOR RUSTED AND BROKE. DEALER WANTED $1,700 TO FIX IT. I WAS FORCED TO HAVE THE DEALER REMOVE THE ENTIRE ASSEMBLY, AND THE DOOR IS NOW OPERATED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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