Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10376410January 12, 2011
STRUCTURE:BODY:DOOR
TOYOTA SIENNA XLE AUTOMATIC SLIDING DOOR JAMPEP, AND CAUSED THE DOOR CAN'T BE CLOSED WHEN I HAD A CAR FULL OF CHILDREN AND DOGS, HOW CAN I DRIVE HOME WITHOUT THE DOOR CLOSE, THIS IS A BIG SAFETY ISSUE FOR MYSELF AND MY CHILDREN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375525January 10, 2011
STRUCTURE:FRAME AND MEMBERS
I BOUGHT A 2004 TOYOTA SIENNA IN MARCH 2004. AUGUST 2010, I NOTICED THAT THE DRIVER'S SIDE DOOR DID NOT CLOSE SMOOTHLY & NOTICED THAT THE DOOR STOP (MIDWAY BETWEEN HINGES) WAS BUSTED. I BOUGHT THE PART & THOUGHT THIS WAS ALL THAT NEEDED TO BE REPLACED. IT GOT REALLY BAD REALLY FAST TO THE POINT THAT THE DOOR MADE A LOT OF POPPING WHEN I OPENED & CLOSED IT & IT WAS BECOMING DIFFICULT TO OPEN & CLOSE. ON AUGUST 17TH I TOOK IT TO A LOCAL AUTO REPAIR PLACE TO INSTALL THE DOOR STOP SINCE YOU HAVE TO GET INTO THE DOOR TO INSTALL IT, THINKING THAT THE NEW DOOR STOP WOULD SOLVE THE PROBLEM. THEY CALLED & SAID THEY NEEDED TO REPAIR SOME DAMAGE INSIDE OF THE DOOR BEFORE INSTALLING THE DOOR STOP - AT A COST OF $248. ON APPROXIMATELY DECEMBER 17TH, I NOTICED THE DRIVER'S SIDE DOOR WAS STARTING TO POP AGAIN. I TOOK IT TO A BODY SHOP & THEY SAID THE DOOR NEEDED TO BE REPLACED AT A COST OF APPROX. $2,000. THEY SUGGESTED REPORTING IT TO MY INSURANCE COMPANY BECAUSE THE DAMAGE WAS NOT NORMAL. ERIE INSURANCE DENIED THE CLAIM, CLAIMING IT WAS A MANUFACTURERS DEFECT. I CALLED THE BODY SHOP & THEY FOUND NV003-07, WHICH I WAS TOTALLY UNAWARE OF. I CALLED TOYOTA CORPORATE OFFICE AND THEY SAID THE WARRANTY FOR FIXING THE PROBLEM HAD BEEN EXTENDED TO 5 YEARS & 100,000, EVEN THOUGH NV003-07 DID NOT SAY THIS, AND I WAS OUT OF LUCK. I AM ANGRY BECAUSE TOYOTA NEVER NOTIFIED ME OF THE PROBLEM & NEVER DID A RECALL ON A MANUFACTURING DEFECT CAUSED BY THEIR NEGLIGENCE. ALL THEY DID WAS PUT OUT A BULLETIN & HOPE I NEVER FOUND OUT ABOUT IT UNTIL IT WAS TOO LATE, WHICH IS EXACTLY WHAT HAPPENED. I HAVE BEEN A LOYAL TOYOTA CUSTOMER SINCE 1986 - I AM DONE WITH TOYOTA & WILL NEVER BUY ANOTHER TOYOTA AGAIN. THIS IS IRRESPONSIBLE, DISHONEST AND INEXCUSABLE ON THEIR PART. THE CAR IS TOTALLY UNSAFE BECAUSE I HAVE TO BE ABLE TO OPEN AND CLOSE THE DRIVER'S SIDE DOOR WITHOUT IT JAMMING. I SHOULD NOT HAVE TO PAY $2,000 TO CORRECT A PROBLEM TOYOTA CREATED. I KNOW AM NOT THE ONLY ONE EXPERIENCING THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374928January 6, 2011
STEERING
FAILURE OF INTERMEDIATE STEERING SHAFT DUE TO CORROSION. CAR BECAME EXTREMELY DIFFICULT TO STEER, ESPECIALLY RAPID CHANGES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374611January 4, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
TOYOTA SIENNA XLT 2004 POWER DOOR CABLE SNAPS DUE TO EXPOSURE TO WEATHER. CABLE THEN JAMS IN DOOR, CAUSING DOOR TO MALFUNCTION AS DAUGHTER WAS EXITING THE VAN. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10373971January 3, 2011
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
2004 TOYOTA SIENNA VAN, THE VEHICLE STABILITY CONTROL SYSTEM (VSC) GOES INTO SKID PREVENTION MODE AND AUTOMATICALLY APPLIES THE BRAKES, DISCONNECTS THE ACCELERATOR, AND SELECTS ONE SIDE OR WHEEL TO APPLY BRAKING FORCE TO. THIS HAS THE EFFECT OF CAUSING THE CAR TO SHUDDER, SKID AND MOVE DANGEROUSLY CLOSE TO THE OUTSIDE EDGE OF A CURVE. THIS HAS OCCURRED 15-20 TIMES IN MY CAR SINCE ITS PURCHASE. I HAVE TAKEN IT FOR REPAIR BY THE DEALER THREE TIMES. SOME "RUSTED" PARTS WERE REPLACED THE FIRST TIME. THE NEXT TWO TIMES, I WAS TOLD THE VEHICLE WAS WORKING PROPERLY. THE VSC ACTIVATED AT SPEEDS THAT WERE AT OR BELOW THE SPEED LIMIT AND IN CONDITIONS WHERE NO REALISTIC POSSIBILITY OF A SKD WAS PRESENT. THE PROBLEM IS INTERMITTENT AS I HAVE DRIVEN OVER THE SAME ROADS AT THE SAME OR HIGHER SPEEDS FOR YEARS WITHOUT ACTIVATION OF THE VSC. WHEN IT DOES ACTIVATE IT IS FRIGHTENING, AND IT CAUSES A SIGNIFICANT DANGER OF LOSING CONTROL OF THE CAR OR VEERING OUT OF YOUR LANE. AFTER A PERIOD OF NO ACTIVITY, I HAVE SUDDENLY HAD 7 INCIDENTS IN THE LAST WEEK OCCURRING BETWEEN DEC. 24, 2010 AND JANUARY 2, 2011.THE PROBLEM FIRST AROSE APPROXIMATELY THREE YEARS AGO. THERE HAVE BEEN 4 OR 5 ISOLATED INCIDENTS, BUT NOW THERE HAS BEEN A SERIOUS AND DRAMATIC INCREASE IN THE FREQUENCY OF THE VSC FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373495December 30, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE RIGHT PASSENGER AUTOMATIC SLIDER DOOR ALMOST INJURED THE PASSENGER WHILE TRYING TO EXIT FROM THE VEHICLE WHEN IT SUDDENLY CLOSED. SHE NOTICED THAT THERE WAS A CABLE THAT WAS FRACTURED IN THE DOOR WHICH CAUSED THE DOOR TO CLOSE SUDDENLY. THE FAILURE OCCURRED ON AN INTERMITTENT BASIS FOR THREE YEARS. THE VEHICLE WAS NOT INSPECTED NOR HAD IT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 135,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372635December 28, 2010
STRUCTURE:BODY:DOOR
LEFT AND RIGHT SIDE DOORS FAILS TO OPEN. THIS PROBLEM HAS RECURRED FOUR TIMES AFTER BEING FIXED AT THE TOYOTA DEALERSHIP FOUR TIMES. THIS IS A SAFETY ISSUE SINCE THERE IS NO REAR PASSENGER EGRESS WHEN THESE DOORS ARE INOPERATIVE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372044December 22, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
THE DRIVER DOOR MAKES A LOAD CLICKING NOISE WHEN YOU OPEN OR CLOSE THE DOOR. THE DOOR DOES NOT OPEN OR CLOSE PROPERLY. I HAVE NOT REPAIRED IT YET BUT HAVE BEEN TOLD IT IS A SPOT WELD THAT HAS FAILED. I ALSO READ ONLINE THAT THIS IS A VERY COMMON PROBLEM ON THE 2004 TOYOTA SIENNA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372774December 21, 2010
UNKNOWN OR OTHER
I OWN A 2004 TOYOTA SIENNA AND FOR THE PAST 2 MONTHS I HAVE BEEN HAVING PROBLEMS WITH THE STEERING. I TOOK MY CAR TO THE MECHANIC AND WAS TOLD THEY COULD NOT FIND ANYTHING WRONG WITH IT. WITHIN THE PAST WEEK I FEEL THE STEERING IS GETTING MUCH WORSE. I FEELS AS IF I HAVE 4 FLAT TIRES. THE CAR WILL BE VERY HARD TO TURN AND WHEEL NEEDS TO BE TURNED BACK INTO POSITION WHEN DONE TURNING. I AM AFRAID THIS WILL CAUSE AN ACCIDENT. PLEASE INVESTIGATE THIS AND SEE IF THERE ARE ANY OTHER COMPLAINTS FOR THIS PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371252December 20, 2010
STEERING
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE DRIVING 25 MPH THE TRACTION CONTROL SYSTEM LIGHT ILLUMINATED ON THE DASHBOARD. THE VEHICLE LUNGED FORWARD AND MADE A NOISE, THE BRAKES SURGED AND LOCKED THE WHEELS. THE VEHICLE PULLED TO THE LEFT AND DROVE ACROSS THE YELLOW LINE INTO ON COMING TRAFFIC. THE VEHICLE THEN CONTINUED TO ACCELERATE TO THE RIGHT AND INTO ANOTHER LANE BUT THERE WAS NO TRAFFIC. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE DEALER AND THE FAILURE RECURRED 2 TO 3 TIMES ON THE WAY TO THE DEALER. THE DEALER REPLACED THE STEERING ANGLE SENSOR ASSEMBLY. THE FAILURE MILEAGE WAS 80,436 AND THE CURRENT MILEAGE WAS 80,466. UPDATED 02/03/11*LJ UPDATED 03/18/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371230December 19, 2010
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
MY 2004 SIENNA HAS LEAK IN WATER PUMP WITH 66K MILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370950December 16, 2010
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT NOTICED THAT THE PASSENGER SIDE SLIDING DOOR CABLE WAS COVERED WITH RUST CAUSING THE DOOR TO BECOME INOPERABLE. THE DEALER WAS NOTIFIED AND ADVISED THE CONTACT THAT THERE WERE NO RECALLS. THE MANUFACTURER WAS INFORMED AND THE CONTACT WAS WAITING FOR A RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS 186,000. THE FAILURE MILEAGE WAS APPROXIMATELY 185,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370954December 16, 2010
STRUCTURE:BODY
REAR PASSENGER SIDE AUTOMATIC DOOR- THE CABLE IS FRAYED AND DOESN'T OPEN CORRECTLY. NOW MY CHILDREN HAVE TO USE THE DRIVER SIDE DOOR TO GET INTO AND OUT OF THIS VEHICLE. THIS IS A SAFETY CONCERN. ALSO THE REAR DOORS EASILY FREEZE UP IN WINTER WEATHER. THIS MAY CAUSED THE CABLE TO FRAY BEFORE NORMAL WEAR AND TEAR. THIS IS ALSO A SAFETY CONCERN. TRYING TO GET TOYOTA TO COVER THE PART ON A $1600 REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370987December 16, 2010
LATCHES/LOCKS/LINKAGES
AUTOMATIC DOOR STOPPED WORKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370735December 15, 2010
STRUCTURE:BODY
SLIDING DOOR CABLE BREAKS DISABLING DOOR FROM OPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370702December 14, 2010
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE POWER SLIDING DOOR (ON MY 2004 LE AWD SIENNA) WAS JAMMED (COULDN'T CLOSE OR OPEN) AFTER MY WIFE DROPPED OFF MY DAUGHTER TO SCHOOL THIS MORNING. WHEN MY WIFE WAS TRYING TO CLOSE THE DOOR MANUALLY, THE LEFT SIDE OF THE DOOR FELT APART AND IT MADE A BIG DENT AND SCRATCHES ON THE BODY ALL OVER. FORTUNATELY, MY WIFE AND MY DAUGHTER DIDN'T GET HURT BECAUSE OF THIS (BUT VERY CLOSE.) I HAD SCHEDULED TO BRING IT TO THE TOYOTA DEALER TOMORROW MORNING TO FIND OUT WHAT WENT WRONG AND WHAT IT WILL COST TO HAVE IT FIXED. ALTHOUGH IT'S ONLY 12 MILES FROM MY HOME TO THE DEALER, BUT IT'S NOT GOING TO BE A EASY TRIP AS I AM ONLY USING ROPES TO HAVE THE BROKEN DOOR BARELY TIDED TOGETHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369938December 10, 2010
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER SIDE DOOR HINGE WAS FRACTURED YET SHE WAS STILL ABLE TO EXIT THE VEHICLE. THE VEHICLE WAS INSPECTED BY THE DEALER WHO INFORMED THE CONTACT THAT SHE WOULD NEED TO REPLACE THE ENTIRE DOOR OR HAVE IT RE-WELDED TO CORRECT THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 61,000. UPDATED 02/07/11 *BF THE COSUMER STATED SHE OPENED THE DRIVERS SIDE DOOR AND IT MADE IT NOISE AND THEN THE DOOR WOULD NO LONGER OPEN OR CLOSE PROPERLY. THE DEALER INFORMED THE CONSUMER THE HINGE WAS BROKEN. THE HINGE WAS WELDED BACK TOGETHER. UPDATED 03/17/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369664December 8, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I HAVE A 2004 TOYOTA SIENNA XLE. THE REAR LIFT GATE SOMETIME DOES NOT PROVIDE ENOUGH SUPPORT AND FALL DOWN AND BUMP INTO PEOPLE'S HEAD CAUSE HEAD INJURY. TOYOTA HAS ISSUED A RECALL AND DID A REPLACEMENT BUT THE NEW PART IS SUB-STANDARD AND FAILED JUST AFTER A YEAR. THEY NEED TO ISSUE ANOTHER RECALL AND PROVIDE A BETTER/LONGER TERM SOLUTION. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10369178December 4, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
SIENNA REAR LIFT GATE OPENS UP ABOUT 95%, SITS THERE FOR A MOMENT AND THEN CLOSES. THIS IS NO BIG DEAL IF YOU ARE JUST WATCHING IT, BUT IF YOU START TO LOAD OR UNLOAD DURING THE PROCESS THE DOOR WILL HIT YOU IN THE HEAD. THIS HAS HAPPENED TO ME SEVERAL TIMES IN THE LAST FEW WEEKS. I UNDERSTAND THE LIFT GATE STRUTS WERE RECALLED ON MY VEHICLE, SERVICE RECORDS INDICATE THEY WERE REPLACED IN DECEMBER 2008 (I DID NOT OWN THE VEHICLE AT THE TIME. THE SAFETY ISSUE IS PARTLY THE WEEK STRUTS, SEEMS TO FAIL DUE TO COLD TEMPERATURES. THE REAL SAFETY ISSUE IS THAT THERE IS NO WARNING SOUND THAT THE DOOR IS DECIDING TO CLOSE ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369018December 2, 2010
STRUCTURE:BODY:DOOR
WE HAVE A 2004 TOYOTA SIENNA, WHICH WE BOUGHT USED IN SEPTEMBER. IT IS NOW EARLY DECEMBER AND THIS IS THE THIRD DAY IN A ROW THAT WE'VE HAD BOTH REAR SLIDING DOORS FROZEN SHUT. IT'S OBVIOUSLY WINTER HERE AND WE'VE HAD SOME SNOW, BUT I'VE NEVER HAD A PROBLEM WITH A VEHICLE WHERE DOORS ARE FROZEN SHUT ON A CONSISTENT BASIS OVER SEVERAL DAYS. IF WE ATTEMPT TO OPEN ONE OF THE DOORS, THE MOTOR OPENS IT A FRACTION OF AN INCH AND THEN WON'T CLOSE AGAIN COMPLETELY SO THAT WE HAVE TO DRIVE WITH THE DOOR NOT ENTIRELY CLOSED. I DON'T FEEL THAT I CAN HAVE MY CHILD IN THE BACK SAFELY WITH THIS SITUATION, NOT TO MENTION THE INCONVENIENCE OF HAVING TO CLIMB OVER SEATS TO GET IN AND OUT. I WILL NOT TAKE IT ON THE HIGHWAY WITH ANY PASSENGERS FOR FEAR THE DOOR WILL SUDDENLY OPEN ON THE HIGHWAY WITHOUT WARNING. THIS APPEARS TO BE A PROBLEM WITH MANY 2004 SIENNA VANS AND IT SHOULD BE A SAFETY RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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