Toyota Sienna Complaints (2002)

181 consumer complaints on file.

#10310871February 16, 2010
SERVICE BRAKES, HYDRAULIC
IS TOYOTA 2002 SIENNA SAFE TO DRIVE? AS OF FEBRURAY 2010, WE STILL OBSERVE SLIPPAGE DURING STOPS AT SLOW SPEEDS. THE BRAKES PULSATE WHEN APPLIED SLOWLY. THIS IS A PROBLEM THAT COMES AND GOES. IN DECEMBER 2007, WE REPORTED THE FOLLOWING PROBLEMS TO THE DEALER 1) ABS AND LOW TIRE PRESSURE WARNING LIGHTS TURN ON AND OFF 2) CRUNCHING SOUND HEARD WHEN BRAKING WITH DELAYED BRAKING ACTION, PARTICULARLY IN COLD, RAINY WEATHER. THE DEALER FOUND NO SIGNAL AT RIGHT REAR SPEED SENSOR, AND RECOMMENDED REPLACING ABS ACTUATOR (WHICH WE DID) -- TOTAL COST APPROX. $2,000.00, BUT INSISTED THAT THIS WAS A "FLUKE." VAN HAD 66,481 MILES AT THE TIME. PROBLEM WITH BRAKING STILL OCCURS, THOUGH NO WARNING LIGHTS APPEAR. WE ARE CONCERNED THAT TOYOTA IS SELECTIVELY RECALLING NEWER MODELS AND IGNORING THE FACT THAT THERE HAVE BEEN REPORTED BRAKING AND ACCELERATION PROBLEMS WITH OLDER VEHICLES AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10306064February 4, 2010
VEHICLE SPEED CONTROL
'02 TOYOTA SIENNA, ACCELERATED INTO AN INTERSECTION, CAUSING GRAVE INJURIES TO OTHER DRIVER. TOYOTA DRIVER DOES NOT RECALL THE ACCIDENT. *JB
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10303832February 2, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 TOYOTA SIENNA. WHILE DRIVING 40 MPH THE CONTACT RELEASED THE ACCELERATOR PEDAL AND THE VEHICLE CONTINUED TO ACCELERATE. THE CONTACT TRIED APPLYING THE BRAKES BUT THE VEHICLE WOULD NOT SLOW DOWN COMPLETELY. THE CONTACT SHIFTED THE VEHICLE INTO NEUTRAL AND IT STILL DID NOT SLOW DOWN. THE CONTACT THEN SHIFTED THE VEHICLE INTO PARK WHILE THE VEHICLE WAS IN MOTION. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER AND SHUT IT OFF. THE CONTACT RESTARTED THE VEHICLE AND THE RPM'S BEGAN TO INCREASE RAPIDLY. THE CONTACT PUMPED THE ACCELERATOR PEDAL AND THE RPM'S DECREASED. THE VEHICLE WAS DIAGNOSED BY THREE LOCAL MECHANICS AND NEITHER ONE OF THEM COULD DUPLICATE THE FAILURE. THE DEALER WAS ALSO UNABLE TO DUPLICATE THE FAILURE AND THAT "GUNK" COULD HAVE COMPOSED IN THE ENGINE, CLOGGED IT WHICH WOULD HAVE CAUSED THE VEHICLE TO ACCELERATE. THE CONTACT STATED THAT THE FAILURE IS DIRECTLY RELATED TO THE CURRENT RECALL FOR THE PEDAL. THE FAILURE MILEAGE WAS 83,271.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303024January 28, 2010
SERVICE BRAKES, ELECTRIC, VEHICLE SPEED CONTROL
I DRIVE A 2002 TOYOTA SIENNA XLE AND HAVE EXPERIENCED A LURCHING/ACCELERATING WHEN I AM AT A FULL STOP. WHEN IT HAPPENS (WHICH IS BECOMING MORE FREQUENT) IT SEEMS AWKWARD. NOW, I WONDER IS THIS PART OF THE ACCELERATOR PROBLEM TOO? *CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303027January 28, 2010
STRUCTURE:BODY:DOOR
WHEN USING MY REMOTE DOOR OPENER, MY AUTOMATIC SLIDING DOORS DO NOT FULLY OPEN.*CW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302427January 26, 2010
SERVICE BRAKES, HYDRAULIC
I HAVE TAKEN MY 2002 SIENNA TO THE DEALERSHIP (LAST WINTER) BECAUSE THE BRAKES HAVE FAILED IN VERY COLD WEATHER. THE FAILURE HAS HAPPENED THREE TIMES, MOST RECENTLY THIS PAST SUNDAY MORNING. THE FIRST TWO TIMES THE VEHICLE HAD BEEN PARKED OUTSIDE IN BELOW ZERO TEMPS FOR A FEW HOURS. I BACKED OUT OF THE DRIVEWAY (NO PROBLEM BRAKING IN REVERSE)...ALL WAS WELL. HOWEVER AS I DROVE TOWARD THE STOP SIGN IT WAS AS THOUGH THE POWER WAS ALL GONE FROM THE BRAKING SYSTEM. I PUSHED THEM TO THE FLOOR AND HELD THEM THERE AND EVENTUALLY IT STOPPED BEFORE I WAS TOO FAR OUT INTO THE INTERSECTION. IT HAS HAPPENED TWICE, UNDER EXACTLY THE SAME CONDITIONS OVER THE LAST TWO WINTERS. THE DEALERSHIP COULD FIND NOTHING WRONG. THIS PAST SUNDAY MORNING I HAD MY TWO YOUNGEST CHILDREN IN THE CAR AND WE WERE HEADED TO CHURCH. AS I BEGAN TO BRAKE FOR THE STOP SIGN AHEAD, AGAIN THE SAME THING HAPPENED. I HAD TO HOLD THEM TO THE FLOOR AND BARELY ESCAPED ENTERING THE INTERSECTION. IT FRIGHTENED ALL OF US. THIS TIME THE CAR HAD BEEN INSIDE THE GARAGE. THE FIRST TWO TIMES THIS HAPPENED I DID RESEARCH ON THE INTERNET TO SEE IF ANYONE ELSE WAS HAVING THIS PROBLEM AND FOUND NOTHING. AFTER THIS SUNDAY MORNING I LOOKED AGAIN AND NOW SEE THAT DIFFERENT AND NEWER TOYOTA MODELS HAVE BEEN FOUND TO HAVE PROBLEMS BRAKING IN COLD WEATHER. I CAN'T HELP BUT WONDER IF I MAY BE DEALING WITH THE SAME ISSUE. I'M REALLY HOPING YOU CAN HELP ME WITH THIS. I AM AFRAID TO DRIVE THIS VAN, NOT JUST FOR OUR OWN SAFETY BUT THAT OF OTHERS. I DON'T TRUST IT. I WOULD APPRECIATE A REPLY AS SOON AS POSSIBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10295074December 9, 2009
VEHICLE SPEED CONTROL
TOYOTA SIENNA VAN APPEARED TO HAVE SUDDEN ACCELERATION PROBLEM WHEN STOPPED AT STOP SIGN. ENGINE REVVED UP AS ACCELERATOR WAS ABOUT TO BE APPLIED, SO I HAD TO APPLY BRAKES AS CAR WAS MAKING SUDDEN MOVEMENTS. QUICKLY PUT CAR INTO NEUTRAL POSITION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290892November 4, 2009
VEHICLE SPEED CONTROL
WHILE APPROACHING A STOP SIGN INTERSECTION, CAR ACCELERATED AND CRASHED INTO ANOTHER. *TR
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10290510November 1, 2009
STRUCTURE
SLIDING DOOR ON 2002 SIENNA VAN HAS BEEN A PROBLEM SEVERAL TIMES. FIRST TIME WAS WITHIN 40,000 MILES AS THE TENSION ON THE CABLE HAD TO BE ADJUSTED. KEPT STICKING CLOSED AND COULD NOT OPEN THE DOOR. THE DOOR LOCKS HAVE STUCK LOCKED AND COULD NOT UNLOCK THEM, DOOR HAD TO BE TAKEN APART. HAS BEEN FIXED BY TOYOTA DEALER ONCE FOR $200 PLUS DOLLARS, NOW THE CABLE CAME OFF ITS TRACK. THE DOOR NO LONGER WORKS, KEEPS GETTING STUCK, AND NOW THE CABLE STICKS OUT WHEN YOU OPEN THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10283288September 8, 2009
POWER TRAIN
THE AUTOMATIC DOOR ON OUR 2002 TOYOTA SIENNA DOES NOT WORK. THE CABLE BROKE WHILE MY DAUGHTER WAS GETTING IN THE CAR. LUCKILY, SHE WAS NOT INJURED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280221August 12, 2009
STRUCTURE:BODY
WE ARE CURRENTLY HAVING PROBLEMS WITH THE LOCKING SYSTEM OF OUR 2002 TOYOTA SIENNA XLE (CURRENTLY 47,710 MILES); SPECIFICALLY THE PASSENGER SIDE DOOR AND THE RIGHT SLIDING DOOR. THE PASSENGER SIDE DOOR MALFUNCTIONED SOMETIME BACK IN EARLY MARCH 2009, WHEREBY THE DOORS WILL NOT FUNCTION VIA REMOTE OR ELECTRONIC MEANS. THE PASSENGER SIDE DOOR IS ONLY FUNCTIONAL BY MANUALLY LOCKING OR UNLOCKING THE DOOR. ALSO, ABOUT A MONTH LATER, THE SLIDING DOOR STARTED ACTING UP. IN FACT, WE HAD AN INCIDENT WHERE ONE OF OUR PASSENGER'S FINGER WAS TRAPPED BY THE RIGHT SIDE SLIDING DOOR. THE SLIDING DOOR CLOSED AS THE PASSENGER WAS GETTING IN HER SEAT. MY WIFE HAD TO FORCE THE DOOR OPEN FROM THE OUTSIDE TO FREE THE PASSENGER'S FINGERS. THANKFULLY, THERE WERE NO SERIOUS INJURIES. AS FOR THE RIGHT SLIDING DOOR, IT FAILED TO FUNCTION COMPLETELY ON AUGUST 10, 2009. CURRENTLY, THE SLIDING DOOR WILL NOT UNLOCK AT ALL (ELECTRONICALLY OR MANUALLY). I FEAR THAT THESE MALFUNCTION PROBLEMS POSE A SIGNIFICANT RISK TO ME AND MY FAMILY. I HAVE A FOUR YEAR OLD CHILD AND HIS SAFETY IS OF PARAMOUNT IMPORTANCE TO ME. WE CANNOT GET THE CAR REPAIRED DUE TO THE ENORMOUS COSTS IT WOULD TAKE JUST TO CORRECT THE DEFECT. IN FACT, BACK IN MARCH 18, 2009 WHEN ONLY THE PASSENGER SIDE DOOR WAS FAILING TO WORK, I INQUIRED HOW MUCH IT WOULD COST TO REPAIR THE DOOR AND THE REPRESENTATIVE STATED IT WOULD COST $100 JUST TO LOOK AT THE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280073August 11, 2009
ELECTRICAL SYSTEM, STRUCTURE
SLIDING DOORS ON 2002 TOYOTA SIENNA FAIL TO OPEN. 7-17-06: 73,316 MILES, BOTH SLIDING DOORS WILL NOT OPEN DUE TO PRODUCT DEFECT, REPAIR AT DEALERSHIP. 9-22-06: 76,829 MILES, SLIDING DOOR WILL OPEN BUT NOT CLOSE, REPAIR AT DEALERSHIP. 11-16-07: 92,730 MILES, SLIDING DOORS NOT WORKING, REPAIR AT DEALERSHIP. 3-13-08: 97,991 MILES, PASSENGER SLIDING DOOR NOT WORKING, REPAIR AT DEALERSHIP. 8-10-2009: 113, 814, PASSENGER SLIDING DOOR WILL NOT OPEN. THIS VEHICLE HAS BEEN IN NO ACCIDENTS AND WELL MAINTAINED. THESE DOORS CONTINUALLY FAIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10277240July 17, 2009
STRUCTURE
DRIVER'S SIDE SLIDING DOOR (NOT A POWER DOOR) WILL NOT OPEN FROM THE INSIDE OR OUTSIDE. THE MECHANISM HAS FAILED. I HAVE HAD SEVERAL PROBLEMS WITH BOTH SLIDING DOORS (PASSENGER SIDE IS POWER DOOR) WITH THE LATCH MECHANISM GETTING STUCK. THIS TIME, IT IS COMPLETELY INOPERABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10276857July 15, 2009
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
AUTOMATIC SLIDING DOOR ON TOYOTA SIENNA OFTEN DOES NOT CLOSE. EVEN WHEN ENCOURAGED "MANUALLY" TO CLOSE, IT PULLS BACK SEVERAL TIMES. IF AUTO FEATURE IS TURNED OFF, IT WON'T PULL CLOSED AT ALL. SLIDING DOOR ON LEFT SIDE WON'T OPEN FROM INSIDE. OCCASIONALLY LOCKS ITSELF SO THAT IT CAN'T BE OPENED FROM OUTSIDE EITHER, EVEN IF ALL OTHER DOORS ARE UNLOCKED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10275765July 4, 2009
STRUCTURE
I HAVE 2002 SIENNA. I HAVE POWER REAR DOOR PROBLEM.: THE DOOR WILL OPEN PROPERLY USING ANY OF THE "DOOR OPEN" BUTTONS BUT WILL NOT CLOSE--ALL I HEAR IS A CLICKING SOUND WHEN ANY OF THE BUTTONS ARE PUSHED AGAIN. I'M ASSUMING THAT THE RELAY TO "CLOSE" IS WORKING BUT THE MOTOR IS FOR WHATEVER REASON NOT RECEIVING THE INPUT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10274199June 18, 2009
LATCHES/LOCKS/LINKAGES
OUTSIDE DOOR LATCH ON MANUAL SLIDING DOOR BROKE. INSIDE LATCH STILL WORKS. POWER SLIDING DOOR REFUSES TO OPEN. PRIOR TO FAILURE, IT WOULD TRY TO CLOSE SEVERAL TIMES BEFORE ACTUALLY LATCHING SHUT. NO RESPONSE FROM LOCAL DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10268899May 16, 2009
AIR BAGS:FRONTAL
I HAD A 2002 TOYOTA SIENNA XLE VAN WITH 106,000 MILES ON IT. IN MARCH 2009 MY SON WAS HIT BY ANOTHER DRIVER AND THE CAR WAS TOTALED. IT SUSTAINED EXTENSIVE FRONT AND REAR DAMAGE. NONE OF THE AIRBAGS DEPLOYED. I AM CONCERNED THAT FRONT AND SIDE AIRBAGS MAY NOT DEPLOY IN OLDER CARS. I BOUGHT THE CAR BECAUSE IT HAD FRONT AND SIDE AIRBAGS, STABILITY CONTROL AND AN EXCELLENT SAFETY RATING. THE CAR WAS EXPERTLY AND CONSTANTLY MAINTAINED YET THE AIRBAGS DID NOT WORK WHEN NEEDED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10267073April 28, 2009
TIRES
WEST LAKE TIRE BLEW OUT WITH LESS THAN 100 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10264978April 11, 2009
POWER TRAIN, STEERING
MY WIFE WAS BACKING OUT OF A PARKING SPACE ON A SLIGHT INCLINE. WHEN SHE STOPPED AND TRIED TO PUT THE CAR INTO DRIVE, THE GEARSHIFT BROKE. WE HAD THE VAN TOWED TO THE TOYOTA DEALER AND THEY DETERMINED THAT THE METAL PARTS INTO WHICH THE GEAR SHAFT INSERTS HAD BROKEN CLEAN IN HALF. NEITHER THE CUSTOMER SERVICE REP NOR THE MECHANIC HAD EVER SEEN THAT HAPPEN BEFORE THEY CLAIMED. NEVERTHELESS, TOYOTA DID NOT DEEM THIS TO BE A DEFECT AND WE HAD TO PAY CLOSE TO $800 TO HAVE IT FIXED. HAD THIS HAPPENED ON A STEEPER HILL OR HAD MY WIFE BEEN PULLING OUT INTO A BUSY STREET, AN ACCIDENT MOST DEFINITELY COULD HAVE OCCURRED. I HAVE KEPT THE PARTS WHICH I BELIEVE WERE FAULTY/DEFECTIVE. THE PARTS THAT WERE REPLACED WERE A TILT STEERING SUPPORT, A STEERING TUBE SUB-ASSEMBLY, A SHAFT SUB-ASSEMBLY AND A TILT STEERING BOLT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10264955April 10, 2009
STRUCTURE
TOYOTA SIENNA DRIVER SIDE WINDOW VERTICAL SCRATCHES I HAVE PASS MULTIPLE SIENNA'S ON THE HIGHWAY THAT HAVE THE SAME SCRATCHES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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