Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10428677October 4, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DECELERATING TO 10 MPH, THE VEHICLE WOULD STALL BEFORE ACCELERATING. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND DEALER STATED THEY COULD NOT FIND A PROBLEM WITHIN THE VEHICLE. THE CONTACT THEN TOOK THE VEHICLE TO A LOCAL MECHANIC AND THE MECHANIC ACKNOWLEDGED THE FAILURE BUT COULD NOT IDENTIFY THE PROBLEM. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428397October 3, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
6/13/2011 I BROUGHT MY 2004 TOYOTA SIENNA TO THE CEDAR RAPIDS TOYOTA TO CHECK THE ELECTRICAL RIGHT SLIDING DOOR AS IT WAS HARD TO OPEN USING THE ELECTRICAL SYSTEM AND MANUALLY. TOYOTA APPLIED WHITE GREASE AND THE DOOR WAS LESS HARD TO OPEN. NO ELECTRICAL CHECK WAS PERFORMED. 7/9/2011 THAT SAME DOOR WOULD NOT OPEN ELECTRICALLY AND, WHILE OPENING IT MANUALLY, THE DOOR MADE A STRANGE NOISE; THEN, THE REAR QUARTER GLASS OF THE WING WINDOW SHATTERED. THE ELECTRICAL SLIDING DOOR STAYED STUCK IN A SEMI-OPEN POSITION. BEING LATE SATURDAY, IT COULD NOT BE REPAIRED AND HAD TO DRIVE HOME WITH THAT DOOR OPEN, SHATTERED GLASS ALL OVER THE FLOOR AND SEATS AND THE DEAFENING BEEPING AUTOMATIC SOUND/SIGNAL THAT INDICATING A DOOR IS OPEN. 7/11/2011 THE CAR IS TAKEN TO TOYOTA OF FORT WORTH. A SUPERVISOR WAS CALLED IN AND, DESPITE NO INVESTIGATION WHATSOEVER, THE CONCLUSION WAS THAT NOTHING COULD BE DONE AND THAT I SHOULD BRING THE CAR TO A BODY SHOP BECAUSE IT DIDN''T LOOK LIKE A MECHANICAL/ELECTRICAL FAILURE. I TOOK THE CAR TO THE BODY SHOP (STERLING FORT WORTH.) ONCE THE DOOR WAS STRIPPED OF ITS COMPONENTS, THE BODY SHOP FOUND THAT THE DOOR''S POWER SLIDE CONTROL MOTOR WAS NOTICEABLY CHAFED WITH CABLES LINKING THE MOTOR TO THE DOOR ALL TWISTED. THE MOTOR WAS REPLACED BUT THE ISSUE RECURRED AND ALSO THE SECOND MOTOR SHOWED CHAFING AND TWISTING, NOT ALLOWING THE DOOR TO WORK. THE BODY SHOP CONCLUDED THAT THE CAUSE OF THE PROBLEM IS THE SLIDING DOOR CONTROL MODULE WHICH CONTROLS THE MOTOR. FOR SAFETY REASONS I AGREED WITH THE BODY SHOP TO DISCONNECT THE MOTOR TO ALLOW THE MANUAL USE OF THE DOOR. BOTH BODY SHOP AND TOYOTA CONCLUDE THAT THE ISSUE CANNOT BE RESOLVED BECAUSE OF A DESIGN FLAW WHICH DOES NOT ALLOW FOR THE INSTALLATION HOLES OF THE MODULE TO LINE-UP WITH THE DOOR. TOYOTA SPECIFIED IT DOES NOT HAVE A MANUAL OR A DESIGN TO SHARE WITH ANYONE TO FIX THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428188October 2, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY
ELECTRIC SLIDING VAN DOOR HAS FAILED ON PASSENGER SIDE, WILL NOT OPEN OR CLOSE. MANUAL SLIDING SIDE DOOR ON DRIVER SIDE IS VERY DIFFICULT TO OPEN AND CLOSE. VERY DANGEROUS IN EVENT OF CRASH OR FIRE. DEALERSHIP ESTIMATES OVER $1000 TO FIX. THERE ARE OVER SIX HUNDRED SIMILAR COMPLAINTS AT HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0EB3FD/600 PLEASE HELP. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428025September 30, 2011
AIR BAGS
DASH IS CRACKING AND IT HAS BEEN PARKED IN THE GARAGE EACH NIGHT THE ENTIRE TIME SINCE WE PURCHASED IT NEW. NO CARE OR CONCERN FROM TOYOTA ABOUT THE SAFETY OF THE AIRBAGS ABILITY TO PERFORM WITH THE DASH IN THIS CONDITION. VERY DISPLEASED WITH THE LACK OF CONCERN FOR THE WELFARE OF MY FAMILY AND ALL PASSENGERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427810September 28, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
POWER SLIDING DOOR LOCKS AND WONT OPEN. ITS A SIMPLE POWER DOOR LOCK, WHEN MALFUNCTION, NO ONE CAN OPEN THE DOOR, AND ITS SERIOUS RISK HAZARD. TOYOTA DEALER CHARGES $700 TO REPAIR A DOOR BECAUSE THEY SAY THE WARRANTY OVER AFTER 30K MILES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427479September 26, 2011
STRUCTURE:BODY, STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN SHE OPENED THE PASSENGER SIDE AUTOMATIC SLIDING DOOR BUT THE DOOR WOULD NOT CLOSE. THE CONTACT EXAMINED THE DOOR AND NOTICED THAT IT WAS DETACHED FROM ITS TRACKS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 78,000. UPDATED 01/10/12*LJ THE PASSENGER DOOR CAME APART. THE DEALER REPLACED THE ROLLER HINGES, ELECTRIC MOTOR, CABLES AND SLIDING DOOR RAILS. UPDATED 03/12/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426857September 23, 2011
STRUCTURE:BODY
PASSENGER SIDE POWER SLIDING DOOR IS STUCK OPEN AND WILL NOT CLOSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426562September 21, 2011
STRUCTURE:BODY
THE FRONT DRIVER SIDE DOOR WELD OF DOOR CHECK MOUNTING PANEL HAS FAILED. THE DOOR CAN SWING OPEN DANGEROUSLY IF NOT REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426352September 19, 2011
ELECTRICAL SYSTEM, STRUCTURE:BODY
POWER SLIDING DOOR CABLE BROKE DUE TO THE FACT IT IS EXPOSED TO THE ELEMENTS OF THE RAIN AND SNOW AND ICE CAUSING THE CABLE TO RUST AND BREAK DOOR WILL NOT OPEN THIS IS A SAFETY ISSUE TOYOTA NEEDS TO ADDRESS THIS ISSUE IF THERE WAS AN ACCIDENT THIS COULD BE DEADLY FOR MY FAMILY IF THEY CAN'T GET OUT!!!!!!! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425595September 15, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE SLIDING DOOR CABLE BROKE AND AS A RESULT SHE WAS UNABLE TO CLOSE OR OPEN IT AUTOMATICALLY. AN APPOINTMENT WAS SCHEDULED WITH THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425604September 15, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
FAILURE OF ELECTRIC SLIDING DOOR CABLE. CABLE THAT PULLS ELECTRIC SLIDING DOOR OPEN RUSTED, FAILED AND SNAPPED IN HALF. FAILED CABLE NOW HANGS OUTSIDE THE VEHICLE (BELOW THE REAR PASSENGER'S SIDE WINDOW) DANGLING FROM THE DOOR TRACK. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425420September 14, 2011
STRUCTURE:BODY:DOOR, STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS
POWER SLIDING DOOR CABLE BROKE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425171September 13, 2011
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER SIDE SLIDING DOOR SEPARATED FROM THE HINGE, CAUSING THE SIDE GLASS TO FALL INSIDE OF THE VEHICLE AND ONTO A CHILD. THE MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE DEALER WAS IN THE PROCESS OF REPAIRING THE VEHICLE. THE FAILURE AND CURRENT MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424585September 10, 2011
STRUCTURE:BODY:DOOR
THE PASSENGER SIDE POWER SLIDING DOOR CABLE SNAPPED CAUSING THE POWER DOOR TO FAIL. WE DID NOT REALIZE IT WAS BROKEN AT THE TIME AND THE DOOR DID NOT FULLY CLOSE AND LATCH. OUR 7 YEAR OLD SON WAS IN THE SEAT RIGHT BESIDE THAT DOOR AND WE DROVE 20 MINUTES HOME BEFORE WE REALIZED THE DOOR WAS NOT FULLY SHUT. THIS SEEMS LIKE A SERIOUS SAFETY HAZARD AS A CHILD COULD POTENTIALLY FALL OUT OF A MOVING VEHICLE WITH AN UNSECURED DOOR. THIS SHOULD BE CORRECTED IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424438September 9, 2011
STRUCTURE:BODY
THE RIGHT SIDE AUTOMATIC DOOR WILL NOT ENGAGE WHEN BUTTON IS PUSHED. IT ONLY ENGAGES WHEN HANDLED ARE USED BOTH INSIDE AND OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424805September 7, 2011
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA. CONSUMER STATES PROBLEM WITH FAILURE OF DOOR CHECK MOUNTING PANEL RESULTING IN BROKEN DOOR WELDS *TGW THE CONSUMER STATED THE DRIVER'S DOOR BEGAN MAKING A POPPING NOISE WHEN IT WAS OPENED. THREE OUT OF SIX DOOR WELDS HAD BROKEN AND THE ONLY EFFECTIVE REPAIR, WAS TO HAVE THE DOOR REPLACED AT A COST OF $2206.23. THE CONSUMER LEARNED THE PROBLEM WAS A RESULT OF AN ENGINEERING FLAW, AND TOYOTA HAD RECOGNIZED THE PROBLEM AND RESPONDED WITH A WARRANTY ENHANCEMENT FOR THE ISSUE. HOWEVER, WITH THE WARRANTY EXTENSION, THE DOOR DID NOT BEGIN TO SHOW SIGNS OF A PROBLEM UNTIL OUTSIDE OF THE EXTENDED WARRANTY PERIOD. TOYOTA WAS WILLING TO PAY 25% TOWARD THE COST OF THE REPAIR; HOWEVER, THE CONSUMER BELIEVED THAT WAS UNSATISFACTORY AND BELIEVED TOYOTA SHOULD COVER THE ENTIRE COST. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424036September 7, 2011
STRUCTURE:BODY:DOOR
RIGHT REAR SLIDING POWER SLIDING DOOR CABLE BROKE RENDERING THE DOOR INOPERABLE. CABLE SNAPPED WITH THE DOOR IN THE OPEN POSITION AND DOOR COULD NOT BE CLOSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10424188September 7, 2011
SEAT BELTS
BOTH THE DRIVER'S AND PASSENGER'S SIDE SEAT BELT REPEATEDLY CATCH SO THAT THEY ARE STUCK AND FULLY EXTENDED. OFTEN IT TAKES HOURS TO WIGGLE THE SEAT BELTS BACK INTO POSITION SO THAT THEY ACTUALLY ROLL FREELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422727August 31, 2011
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE VEHICLE WAS PARKED WHEN SHE ATTEMPTED TO OPEN THE FRONT DRIVERS SIDE DOOR, BUT THE DOOR WOULD NOT OPEN UNTIL EXCESSIVE FORCE WAS USED. THE CONTACT ALSO STATED THAT THE DRIVER'S SIDE SLIDING DOOR WOULD NOT OPEN WHEN THE BUTTON ON THE KEY FOB WAS ENGAGED. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR TO BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422317August 28, 2011
STRUCTURE
CRACKS IN DASHBOARD FROM DOOR TO DOOR .... OUR SIENNA HAS BEEN GARAGED FOR ABOUT TWO YEARS AND HAS ABOUT 83K MILES ON IT. A SHORT WHILE AGO WE NOTICED THAT THERE WAS A CRACK LINE IN THE DASHBOARD MATERIAL THAT WAS ALONG THE LINE WHERE THE MATERIAL CONNECTS TO THE INSTRUMENTS PANEL UNIT, THE RNETERTIANMENT UNIT, AND THE GLOVE BOX AREA. UPON CLOSER EXAMINATION WE FOUND THE CRACKS STRETCH TO THE DASHBAORD AREA THAT WRPAS AROUND TO THE CLOSED DOORS ON BOTH SIDES. THIS MATERIAL MUST BE DEFECTIVE BECAUSE THIS VEHICLE HAS BEEN WELL TAKN CARE OF AND IS MOSTLY GARAGED. I'VE NEVER HAD A VEHICLE DO THIS BEFORE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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