Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10359251October 5, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT WAS DRIVING A 2011 TOYOTA SIENNA. WHILE DRIVING 20 MPH ATTEMPTING TO APPLY THE BRAKE PEDAL, IT EXTENDED TO THE FLOOR; HOWEVER, THE VEHICLE DID NOT STOP. HE CONTINUED TO APPLY THE BRAKES AND EVENTUALLY THEY STARTED WORKING PROPERLY. TWO DAYS LATER WHILE DRIVING THE VEHICLE AND DEPRESSING THE BRAKES THE WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED THAT THERE WERE FIFTEEN ERROR CODES INFORMING THEM TO CONTACT THE MANUFACTURERS ENGINEERING DEPARTMENT. THE DEALER INFORMED HER THAT THERE WAS A METAL BRACKET THAT COVERED THE BRAKE SENSOR AND WHEN THE BRAKES WERE DEPRESSED THE SENSOR INFORMED THE COMPUTER TO TURN ON THE HYDRAULIC BRAKES IN ORDER FOR THE BRAKES TO FUNCTION NORMALLY. THE METAL BRACKET ON THE VEHICLE WAS DAMAGED; THEREFORE, THE COMPUTER DID NOT WORK PROPERLY. THE MANUFACTURER WAS CONTACTED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER SINCE THEY WERE RESPONSIBLE FOR THE REPAIRS. THE VEHICLE WAS RETURNED TO THE DEALER WHO EXCHANGED BACK HER OLD VEHICLE TO HER. THE FAILURE MILEAGE WAS 3,900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10357206September 23, 2010
STRUCTURE
2011 TOYOTA SIENNA: THE FLOOR RUG ON THE REAR RIGHT SIDE OF THE PASSENGER SEAT KEEPS ROLLING UP, CAUSING AN UNAWARE PASSENGER ENTERING OR EXITING FROM/TO THE THIRD ROW SEAT OF THE VEHICLE TO TRIP OVER IT. IT'S A SAFETY HAZARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354970September 11, 2010
SEATS
I HAVE AN 8 MONTH OLD SON, WHO IS VERY TALL FOR HIS AGE. THEREFORE, HE IS IN A BRITAX ROUNDABOUT 50 CARSEAT - REARFACING. I DRIVE A 2011 TOYOTA SIENNA XLE. ONE DAY WHEN I WAS PARKED ON AN UPHILL INCLINE, MY SLEEPING SON'S HEAD FELL FORWARD AND HE STOPPED BREATHING UNTIL MY HUSBAND REALIZED IT AND PUSHED HIS HEAD BACK. WE HAD BEEN USING A ROLLED RECEIVING BLANKET TO HELP HOW UPRIGHT HIS REARFACING SEAT SITS IN THE BACKSEAT CAPTAINS CHAIR OF OUR VAN. THE STRAPS OF THE CARSEAT ARE NOT LONG ENOUGH TO ACCOMMODATE A POOL NOODLE, BECAUSE THE SEAT OF THE CAR IS SO RECLINED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10354427September 8, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING A SIGNIFICANT DISTANCE WITH HIS LEGS PRESSING ON THE FLOOR BOARD, THE CRUISE CONTROL DISENGAGED THE BRAKES ENGAGED SLIGHTLY. THE CONTACT STATED THAT IT MAY HAVE BEEN CAUSED BY THE WIRING UNDERNEATH THE FLOOR BOARD. THE VEHICLE HAD NOT BEEN INSPECTED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 900 AND THE CURRENT MILEAGE WAS 1184.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353291September 1, 2010
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT OBSERVED DURING THE OPENING OF EITHER ONE OF THE TWO PASSENGER SIDE POWER DOORS THERE WOULD BE AN UNUSUAL POPPING NOISE. ALSO, THE POWER DOORS FAILED TO LATCH PROPERLY. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE TECHNICIAN INFORMED THAT THE POWER DOORS FUNCTIONED AS DESIGNED. THE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10348301August 9, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING APPROXIMATELY 10 TO 15 MPH, THE ENGINE REVVED WITH AN UNINTENDED ACCELERATION. THE CONTACT APPLIED PRESSURE TO THE BRAKE PEDAL AND THE VEHICLE CAME TO A STOP. THE IDENTICAL FAILURE RECURRED. THE AUTHORIZED DEALER WAS NOTIFIED OF THE ACCELERATION FAILURE AND AN APPOINTMENT WAS SCHEDULED FOR DIAGNOSTIC TESTING. THE CONTACT HAD CONCERNS OF THE POTENTIAL SAFETY HAZARD. THE FAILURE MILEAGE WAS 3,100. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347836August 6, 2010
CHILD SEAT
TOYOTA SIENNA 2011 TOP TETHER ANCHOR BRACKET ON THE DRIVER SIDE 2ND ROW CAPTAIN CHAIR IS TOO LOW FOR A TOP TETHER STRAP TO HOOK ON. THE DESIGN OF THE 2ND ROW SEATS RESULTS IN A LOWER ANCHOR BRACKET ON THE DRIVER SIDE 2ND ROW SEAT AS OPPOSED TO THE PASSENGER SIDE 2ND ROW. COULD RESULT IN PARENTS DISREGARDING WARNINGS AGAINST NOT USING A TOP TETHER IF THE CAR SEAT IS EQUIPPED WITH ONE AND CREATING AN UNSAFE CONDITION FOR THE CHILD. VAN WAS PURCHASED ON 5/31; ISSUE FOUND THE NEXT DAY AND REPORTED TO TOYOTA CORPORATION ON 6/2/2010. TOLD THAT NO ACTION WOULD BE TAKEN BASED ON MY CALL AS IT WAS THE FIRST REPORT OF THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343434July 15, 2010
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THE VEHICLE WAS EQUIPPED WITH AN ALARM THAT WOULD SOUND WHEN SHIFTING FROM PARK TO INDICATE THAT THE REAR LIFT GATE WAS AJAR, ACCORDING TO THE OWNER'S MANUAL. THE CONTACT STATED THE ALARM WAS DEFECTIVE AND WOULD NOT SOUND UNTIL THE CONTACT WAS DRIVING AT SPEEDS OF AT LEAST 5 MPH. THE MANUFACTURER ADVISED THAT THE OWNER'S MANUAL WAS PRINTED BEFORE THE VEHICLE WAS ACTUALLY MANUFACTURED AND THE VEHICLE WAS OPERATING AS DESIGNED. THE CONTACT BELIEVED THE VEHICLE SHOULD OPERATE AS INDICATED IN THE OWNER'S MANUAL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000. UPDATED 10/15/10 BF THE CONSUMER STATED THE VEHICLE WAS EQUIPPED WITH AN ALARM THAT WOULD SOUND WHEN SHIFTING FROM PARK TO INDICATE THAT THE SLIDING DOOR WAS OPEN. ACCORDING TO THE OWNERS MANUAL, A BUZZER SOUND IF THE SHIFT LEVER WAS MOVED OUT OF PARK WITH THE ENGINE IN THE ON POSITION AND THE SLIDING DOOR NOT COMPLETELY CLOSED. UPDATED 10/21/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342813July 12, 2010
STEERING, ELECTRICAL SYSTEM, STRUCTURE:FRAME AND MEMBERS
WE BOUGHT OUR FIRST MINIVAN - A TOYOTA SIENNA XLE 2011- BARELY TWO WEEKS AGO FROM TOYOTA LAUREL, MD. THE SECOND DAY, THE STEERING STARTED TO CREAK WHEN MAKING TURNS. NOW, THE TRUNK DOOR HAS STOPPED WORKING AND THE LOCAL NEW JERSEY DEALERSHIP DCH TOYOTA IS TELLING US IT HAS BEEN "BENT". THEY ARE REFUSING TO FIX IT OR REPLACE THE VEHICLE AND ARE TELLING US OUR INSURANCE COMPANY NEEDS TO PAY TO FIX IT. THE DOOR IS NOT DAMAGED OR DENTED/DINGED IN ANY WAY. IT'S PERFECTLY FINE, EXCEPT IT DOESN'T CLOSE ANYMORE WITH THE REMOTE CLOSING/OPENING BUTTONS. WE BELIEVE SOMETHING IS WRONG WITH THE ELECTRONICS, OR THAT THE DOOR WAS NOT CORRECTLY PUT IN WHEN THE CAR WAS BEING MANUFACTURED. WE HAVE A CHILD AND WOULD LIKE TO KNOW WHAT ELSE IS GOING TO BREAK DOWN IN THIS NEW CAR THROUGH NO FAULT OF OUR OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341876July 7, 2010
SERVICE BRAKES, AIR
MY BRAKE LIGHTS REMAINED ON WHEN I PARKED MY 2011 TOYOTA SIENNA. I CONTINUED TO DRIVE THE VEHICLE ABOUT 2 MILES, THE BRAKE LIGHTS REMAINED ON, AND THE MORE I DROVE IT FELT AS IF AN ANCHOR WAS HOLDING MY VAN BACK UNTIL FINALLY THE VAN WOULD NOT GO FORWARD OR REVERSE WHEN I PRESSED ON THE ACCELERATOR. I HAD THE VAN TOWED TO THE DEALERSHIP AND WAS TOLD THAT THE BRAKE PEDAL WAS STUCK BECAUSE I BENT THE METAL BAR THAT THE BRAKE PEDAL WAS ATTACHED TO. THEY ARE PLANNING TO REPLACE THE METAL BAR WITH ANOTHER MADE OF A STRONGER METAL. THE VAN WAS ONLY 2 WEEKS OLD WHEN THIS HAPPENED WITH ABOUT 600 MILES ON IT. IT HAS ONLY HAPPENED ONCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341624July 6, 2010
VISIBILITY:WINDSHIELD
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT AFTER DRIVING IN RAINY WEATHER CONDITIONS THERE WERE SPOTS ON THE WINDSHIELD THAT AFFECTED HIS VISION. AFTER ATTEMPTING TO CLEAN THE SPOTS OFF OF THE WINDSHIELD, HE WAS UNABLE TO REMOVE THEM. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE SPOTS ARE EMBEDDED WITHIN THE WINDSHIELD. THE WINDSHIELD WAS REPLACED. APPROXIMATELY A WEEK AND A HALF LATER THE FAILURE RECURRED AFTER DRIVING IN RAINY WEATHER CONDITIONS. THE CONTACT STATED THAT THE SPOTS WERE ONLY VISIBLE AT NIGHT. THE VEHICLE WAS NOT REPAIRED AFTER THE WINDSHIELD WAS REPLACED. THE FAILURE MILEAGE WAS 46 AND THE CURRENT MILEAGE WAS 2,950.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10340222June 26, 2010
ENGINE AND ENGINE COOLING
2011 TOYOTA SIENNA VAN WITH 220 MILES ON IT CAUGHT FIRE IN MY DRIVEWAY 2 MINUTES AFTER PARKING IT THERE. NO WARNING LIGHTS OR ANYTHING. VEHICLE IS A TOTAL LOSS, NO RESPONSE FROM TOYOTA FOR OVER TWO WEEKS, OWNED THE BRAND NEW VAN FOR LESS THAN A WEEK. A CAUSE AND EFFECT INVESTIGATOR HIRED BY MY INS CO FOUND THE PROBLEM TO BE A FAULTY FAN WIRE THAT SHORTED OUT. EXTENSIVE DAMAGE TO MY HOUSE AND LANDSCAPING AS WELL. BURNED OUT VAN STILL SITTING IN MY DRIVEWAY CAUSING DANGER WITH BROKEN GLASS AND SOOT TO MY CHILDREN AND PETS. UNABLE TO GET ANY RESPONSE WHAT SO EVER FROM TOYOTA. THE DEALERSHIP HAS BEEN EXTREMELY HELPFUL. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10333886May 30, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
WE HAVE OWNED A 2011 TOYOTA SIENNA FOR 1.5 WEEKS. YESTERDAY OUR 3 YEAR OLD'S HAND BECAME STUCK IN THE SLIDING DOOR. HE HAD JUST EXITED THE CAR AND HIS HAND WAS IN THE PATH OF THE DOOR AS IT WAS SLIDING CLOSED. THE DOOR DID NOT RETRACT. IT CLOSED TIGHTLY AND A MINUTE OR SO PASSED BEFORE THE DOOR WAS ABLE TO BE OPENED. WE TOOK HIM TO THE EMERGENCY ROOM. NO BREAK WAS EVIDENT ON THE X RAYS BUT THE DOCTOR SAID AN EXAM BY AN ORTHOPEDIC DOCTOR NEXT WEEK, AFTER THE SWELLING HAS SUBSIDED, WILL CONFIRM WHETHER THERE IS A BREAK OR FRACTURE. THE ER DOCTOR PUT A FIBERGLASS CAST ON HIS ARM AND TOLD US TO FOLLOW UP WITH AN ORTHOPEDIC DOCTOR AFTER THE WEEKEND. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10332180May 25, 2010
VEHICLE SPEED CONTROL
I BOUGHT A 2011 TOYOTA SIENNA LE IN MARCH 2010 AND HAVE 1200 MILES ON IT. I BELIEVE THE SIENNA AS ACCELERATION ISSUES WHEN IN CRUISE CONTROL. I TURNED ON THE CRUISE CONTROL TO KEEP THE SPEED AT 60 MPH ON THE BRIDGE. WHILE GOING UPHILL, THE SIENNA WAS ACCELERATING TO MAINTAIN SPEED WHICH WAS OK BUT WHEN GOING DOWNHILL IT JUST WON'T STOP ACCELERATING AND THE SPEED WENT UPTO 75-80 MPH WHEN I HIT THE BREAKS AND TURNED OFF THE CRUISE CONTROL. I TRIED THE SAME IN ANOTHER UPHILL/DOWNHILL LOCATION ON ROUTE 1 AND THE SAME THING HAPPENED. PLEASE LOOK INTO THE ISSUE AND HAVE TOYOTA TAKE REMEDIAL ACTION. THE OTHER ISSUE I FOUND WAS THE UNTIMELY CHANGE IN GEAR. THIS HAPPENED WHEN I HIT THE BRAKES TO GO OVER A SPEED-REDUCER AND THEN HIT THE ACCELERATION PEDAL. USUALLY THERE IS A GEAR SHIFT AROUND 20-40 MPH, BUT IN THIS CASE THE GEAR JUST WASN'T SHIFTING AND THE RPM WENT ON RISING. I STOPPED THE VEHICLE AND STARTED AGAIN AND THINGS SEEMED TO BE ALRIGHT. THIS HAS HAPPENED TO ME WITH THE SIENNA A NUMBER OF TIMES. THE THIRD ISSUE IS THAT WHEN I TURN QUICKLY THE STEERING SEEMS TO BECOME NON-RESPONSIVE FOR A FEW SECONDS AND SEEMS TO GET STUCK. THIS DOESN'T HAPPEN WHEN I AN SLOWLY TURNING THOUGH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10332046May 24, 2010
EXTERIOR LIGHTING:TURN SIGNAL
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2011 TOYOTA SIENNA TURN INDICATOR IS NOT AUDIBLE AND DOES NOT DISENGAGE WHEN CHANGING LANES ON THE INTERSTATE THE FOLLOWING LETTER WAS SENT TO TOYOTA: MAY 16, 2010 [XXX] SUBJECT: 2011 TOYOTA SIENNA TURN INDICATOR DESIGN FLAW DEAR SIR: I HAVE BEEN LOOKING INTO BUYING A 2011 TOYOTA SIENNA LIMITED WITH ALL THE OPTIONS. SO I RENTED A NEW 2011 TOYOTA SIENNA LE (ONLY 900+ MILES) FROM AVIS FOR A WEEKLONG TRIP (1500 MILES). THE CAR DRIVES VERY NICELY. HOWEVER, I WAS AMAZED THAT I COULD NOT HEAR THE TURN INDICATOR BEEPER WHEN DRIVING DOWN THE INTERSTATE WITH THE RADIO ON AT A MODERATE SOUND LEVEL. IN ADDITION, THE TURN INDICATOR SWITCH IS NOT SENSITIVE ENOUGH TO DISENGAGE AFTER CHANGING LANES. TOYOTA'S DESIGN ENGINEERS SHOULD BE ASHAMED TO HAVE THIS SERIOUS DESIGN FLAW ON A NEWLY INTRODUCED VEHICLE! THERE ARE PLENTY OF AUDIBLE DEVICES ON THE VEHICLE THAT COULD SOUND AFTER THE TURN INDICATOR HAS BE ENGAGED FOR 5, 10, 15 SECONDS WITHOUT BEING DISENGAGED. TOYOTA COULD HAVE PROGRESSIVE AUDIBLE TONES, WITH A LAST RESORT OF SOUNDING THE HORN INTERMITTENTLY. JUST DO SOMETHING, BEFORE YOU HAVE MILLIONS OF THESE VEHICLES IN SERVICE. A CAR GOING DOWN THE ROAD WITH A 'FALSE TURN INDICATION' IS DANGEROUS TO EVERYONE ON THE HIGHWAY! AS A RESULT OF THIS EXPERIENCE I AM NOT GOING TO BUY A 2011 TOYOTA SIENNA LIMITED UNTIL THIS ISSUE IS RESOLVED. IN FACT, IT WOULD NOT BE BAD ADVERTISING FOR ALL TOYOTA VEHICLES TO HAVE THIS AS A STANDARD FEATURE. TOYOTA CAN GIVE ME NEW VEHICLES FOR THE REST OF MY LIFE, AS COMPENSATION FOR THE IDEA! IF YOU WOULD LIKE TO DISCUSS THIS MATTER FURTHER, PLEASE DO NOT HESITATE TO CALL[XXX] *TR UPDATED 03/29/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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