Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10392924March 25, 2011
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
MY NEW 2011 TOYOTA SIENNA LE AUTOMATIC POWER SLIDING DOOR ON THE DRIVER SIDE STOPPED WORKING. IT WON'T OPEN OR CLOSE USING REMOTE CONTROL AS WELL AS TOP CONSOLE/PILLAR SWITCHES. IF I TRY TO OPEN USING REMOTE CONTROL OR SWITCHES THEN IT WILL TRY TO OPEN BUT CLOSE IMMEDIATELY AND MAKE BEEPING SOUNDS. I TOOK THE VEHICLE TO THE LOCAL TOYOTA DEALER COUPLE OF TIMES BUT THEY SIMPLY SAID THERE IS NO PROBLEM. FINALLY, WHEN I CALLED TOYOTA DIRECTLY THEN THE SAME DEALER DIAGNOSED IT FURTHER AND FOUND A FAULT CODE C224 IN THE SYSTEM. TOYOTA REFUSED TO FIX THE ISSUE PROMPTLY UNTIL WE FILED FOR ARBITRATION TO REPLACE THE CAR OR REFUND VEHICLE PURCHASE PRICE. TOYOTA FINALLY REPLACED POWER SLIDING DOOR MOTORS FOR BOTH LEFT AND RIGHT SIDE TO ADDRESS THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389626March 9, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN THE CONTACT CRASHED INTO ANOTHER VEHICLE THAT WAS TRAVELING 5 MPH. THE CONTACTS AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE CRASH DID NOT CONSTITUTE AIR BAG DEPLOYMENT. THE VEHICLE WAS NEITHER INSPECTED NOR REPAIRED. THE VIN WAS UNAVAILABLE. THE CURRENT AND FAILURE MILEAGE WAS 5,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10386513March 4, 2011
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
2011 TOYOTA SIENNA LE POWER SLIDING DOORS HAVE JAMMED MULTIPLE TIMES. HAS HAPPENED 4-5 TIMES NOW WITH ONLY 285 MILES ON IT. THIS IS POTENTIALLY A VERY SERIOUS MALFUNCTION THAT COULD COST A LIFE. ALL PASSENGERS SHOULD BE ABLE TO EVACUATE IF NEEDED. CALLED TOYOTA BUT THEY SAY THEY HAVE NOT GOTTEN ANY COMPLAINTS? WILL TAKE IT IN AND SEE WHAT THEY SAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384703February 28, 2011
SEATS
THIRD ROW SEAT DOES NOT LATCH PROPERLY, DOESN'T STAY FIRMLY ATTACHED TO THE FLOOR. WE HAVE TAKEN THE VEHICLE TO A TOYOTA DEALER THREE TIMES AND THEY ARE UNABLE TO FIX THE PROBLEM. INDOOR NOISE IS PRETTY HIGH TOO, GRINDING , SEAT SHAKING TYPE OF SOUND. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10384809February 28, 2011
TIRES, TIRES:TREAD/BELT
I BOUGHT A TOYOTA SIENNA 2011, ON MARCH 6, 2010. CURRENTLY IT'S GOT 20,354 MILES AND THE RUN FLAT BRIDGESTONE TURANZA EL 400, P235/55RF18 TIRES ARE BALD. REAR RIGHT TIRE, I CAN SEE THE METAL UNDERNEATH THE TREAD AND IT'S GOT ZERO PRESSURE, REAR LEFT TIRE HAS NO TREAD LEFT AND THE FRONT 2 TIRES GOT VERY LITTLE TREAD LEFT. THE TIRES WERE ROTATED ON 6/7/2010 AND 12/27/2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10382824February 15, 2011
SEATS
THIRD ROW OF SEATS DO NOT REMAIN SAFELY AND FIRMLY ATTACHED TO THE FLOOR. WE HAVE TAKEN THE VEHICLE TO TWO TOYOTA DEALERS AND THEY ARE UNABLE TO FIX THE PROBLEM. TOYOTA HOPES TO FIX THE ISSUE IN A MONTH OR TWO. HOPE NOONE GETS KILLED WHILE TOYOTA WORKS ON FIXING THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381731February 13, 2011
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC
OCTOBER 2010 I PURCHASED A TOYOTA SIENNA 2011. 3 MONTHS LATER I DROVE BACK FROM WORK AND I HAVE MY 4 CHILDREN WITH ME IN THE CAR WHERE THE CAR BRAKES FAILED TO RESPOND AS WELL THE EMERGENCY BRAKE!!!! WAS THE WORST DAY IN MY LIFE!!!! I CRASHED INTO A TRUCK AND WE WERE ALL IN SHOCKED TO THIS DAY!!!!...AFTER THE CRASH I HAD RECEIVED A RECALL IN THE TOYOTA SIENNA 2011 FOR THE BRAKES? I AM WITHOUT CAR RESPONSIBLE FOR THE DAMAGES FOR THE OTHER CARS, IN PAIN, MY KIDS SUFFER SMALL INJURIES AND FOR A AUTO LOAN IN TOYOTA CRASHED. I HAD MADE CALLS BUT UNFORTUNATELY NO ONE WILL GIVE ME A ANSWER OR STAND AND FACE THEIR RESPONSIBILITIES... I WONDERED WHY NO OTHER MAKE ( BMW, MERCEDES,HONDA,GMC ETC,,,,,) HAVE SO MANY RECALLS DEFECTIONS WITH THEIR VEHICLE JUST TOYOTA............ IT IS APPEAR SUSPICIOUS TO ME ...I COULD BE WRONG BUT THE SEARCH I HAVE DONE AND THE WORST EXPERIENCE I HAVE WITH MY FIRST TOYOTA .......NEVER IN MY LIFE I WILL BUY A CAR OR ADVISE ONE OF MY FRIENDS TO PURCHASE TOYOTA..... TO MANY RECALL AND UNSAFTE CARS...I DON'T KNOW HOW THE INSURANCE COMPANY WILL INSURE A CAR LIKE THIS?? I HAVE SO MANY QUESTIONS AND I NEED ANSWERS......... IT IS TIME FOR THOSE ANSWER TO ALL WORLDWIDE PEOPLE WHO DRIVE OR THINKING TO BUY A TOYOTA!!!!!!!!!!!!!!!!!!!!1111 PLEASE LEARN FROM MY EXPERIENCE!!! I DON'T WISH TO MY ENEMY!!!!! *TR
Crash:
Yes
Fire:
No
Injuries:
5
Deaths:
0
#10381567February 11, 2011
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE PASSENGER AND DRIVER SIDE SLIDING DOORS WERE BECOMING JAMMED INTERMITTENTLY. THE VEHICLE WAS INSPECTED BY THE DEALER AND THEY ADVISED THE CONTACT THAT THERE WAS NO REMEDY FOR THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 1,310. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379987February 2, 2011
LATCHES/LOCKS/LINKAGES
LATCHES ON THE REAR SLIDING DOORS OF OUR 2011 TOYOTA SIENNA LTD. ARE NOT RELEASING PROPERLY. WHEN THE DOORS ARE OPENED FROM THE HANDLES, THE MOTOR PULLS THE DOORS OPEN BUT THE LATCHES DO NOT RELEASE. YOU HEAR A POPPING SOUND AND THE DOORS POP OPEN. DEALER "REPROGRAMMED" THE DOORS TO NO AVAIL. AFTER DEALER CLAIMED TO HAVE CONTACTED TOYOTA, THEY ACKNOWLEDGED THE PROBLEM BUT SAID THERE IS NO KNOW FIX, AS THIS IS A NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10379344January 27, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
DRIVER SIDE POWER SLIDING DOOR ON 2011 TOYOTA SIENNA REPEATEDLY (BUT INTERMITTENTLY) JAMS UPON OPENING -- HAPPENED ALMOST IMMEDIATELY AFTER PURCHASED. BECAUSE THE PROBLEM WAS NOT REPLICATED BY TOYOTA SERVICE AND NO COMPUTER ERROR CODE WAS REGISTERED, THEY WERE PROHIBITED BY TOYOTA FROM ATTEMPTING TO SOLVE THE PROBLEM. THIS WAS DESPITE THAT FACT THAT I HAD PHONE VIDEO DOCUMENTING THE PROBLEM, A TOYOTA SALESPERSON OBSERVED THE DOOR JAMMED, AND PREVIOUS TOYOTA TECHNICAL SERVICE BULLETINS RELATED TO THE SIENNA POWER SLIDING DOOR PROBLEMS (BO010-01). I WAS TOLD THAT UNTIL ENOUGH PEOPLE COMPLAIN, TOYOTA WON'T RECOGNIZE THAT THERE IS A PROBLEM AND WON'T DO ANYTHING ABOUT IT. THIS IS REMINISCENT OF THE TOYOTA ACCELERATOR PROBLEM THAT THEY REFUSED TO ADDRESS UNTIL THEY WERE FORCED TO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10378177January 21, 2011
LATCHES/LOCKS/LINKAGES
IN NOVEMBER OF 2010, WE PURCHASED 2011 TOYOTA SIENNA XLE. WITHIN A MONTH, ON TWO SEPARATE OCCASIONS- THE AUTOMATIC SLIDING DOORS GOT STUCK MIDWAY. THEY WOULD NOT MOVE BACK OR FORWARD. WE TOOK IT TO THE ORIGINAL DEALERSHIP. WE WERE TOLD THAT TOYOTA HAD THEM CLEAR SOME "CODES" FOR THE AUTOMATIC DOORS AND THE PROBLEM WAS FIXED. TWO WEEKS LATER, THE SAME PROBLEM IS HAPPENING ON BOTH DOORS. WE TOOK THE CAR BACK AND THE SERVICE MANAGER INFORMED US THAT TOYOTA WOULD NOT AUTHORIZE NEW MOTORS IN THE CAR, ALTHOUGH IT IS A BRAND NEW CAR AND UNDER WARRANTY. THIS IS A TOYOTA MANUFACTURING PROBLEM AND NEEDS TO GET RESOLVED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377190January 19, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE DRIVER AND PASSENGER AUTOMATIC SLIDING DOORS WOULD FAIL INTERMITTENTLY. THE DRIVER SIDE SLIDING DOOR WOULD OFTEN CLOSE INDEPENDENTLY WHILE THE CONTACT WAS STANDING IN THE DOORWAY. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED THE CONTACT THAT THE VEHICLE WOULD NEED TO BE FURTHER INSPECTED BY AN ENGINEER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 900. UPDATED 03/29/11 *BF UPDATED 05/02/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376522January 13, 2011
STRUCTURE:BODY:DOOR
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT UPON OPENING THE PASSENGER SLIDING DOOR HE HEARD A LOUD POPPING NOISE. HE ALSO NOTICED THAT THE DRIVERS SIDE SLIDING DOOR WAS ALSO MAKING THE SAME NOISE. THE VEHICLE WAS INSPECTED BY A DEALER WHO INFORMED HIM THAT THEY WERE AWARE OF THE FAILURE, BUT THEY DO NOT HAVE A CURRENT REPAIR FOR IT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377303January 12, 2011
EXTERIOR LIGHTING, ENGINE AND ENGINE COOLING
5 MONTH OLD TOYOTA SIENNA 2011 STALLED AFTER THE LIGHTS INSIDE THE DASHBOARD (CONTROL PANEL) STARTED BLINKING AND THEN WOULD NOT START AGAIN. IT WAS TOWED TO THE DEALER ON 12/22/2010. DEALER INITIALLY (ON 12/27/2010) SAID IT IS DUE TO WATER DAMAGE AND ENGINE HAS TO BE REPLACED. DEALER WAS NOT ABLE TO FIND ANY EVIDENCE OF SIENNA BEING SUBMERGED IN WATER (AS IT DID NOT GO INTO ANY BIG PUDDLE OR DEEP WATERS). I OPENED A CASE WITH TOYOTA ON 12/28/2010. I WAS IN TOUCH WITH TOYOTA DEALER BUT CASE MANAGER AT TOYOTA INFORMED THAT THEY WERE UNABLE TO REACH/SPEAK TO THE DEALER FOR 2 DAYS EVEN THOUGH THEY ARE BOTH IN CALIFORNIA. SHE INFORMED ME THAT THEIR POLICY IS TO CONCUR WITH DEALER WITHOUT EVEN LOOKING AT THE REPORT OR TALKING TO THEM AND THEY WOULD NEITHER INVESTIGATE NOR INSPECT. MY INSURANCE COMPANY (AAA) PERFORMED VISUAL INSPECTION AND FOUND TOO MANY METAL PIECES INSIDE THE ENGINE. INSURANCE COMPANY ALSO FOLLOWED UP WITH DEALER AND INFORMED THERE ARE OTHER CASES WHERE THEY HAD SEEN SIMILAR ISSUE WITH TOYOTA SIENNA 2011 AND THIS DOES NOT SEEM TO BE A WATER DAMAGE. THERE HAS BEEN NEITHER AN EXPLANATION NOR A FOLLOW-UP FROM TOYOTA AS TO WHAT THE CAUSE WAS. DEALER REPORTED BACK ON 01/04/2011 AND INFORMED ME THAT IT MIGHT BE A MECHANICAL FAILURE AND TOYOTA WILL FIX IT. I AM NOW CONCERNED ABOUT THE SAFETY OF MY FAMILY AND ANYONE WHO DRIVES SIENNA. WHAT IF STALLS IN THE MIDDLE OF FREEWAY ? WHAT IF THIS HAPPENS AGAIN ? WORRIED AND TENSED OWNER OF TOYOTA SIENNA 2011.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10375015January 6, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE DRIVING AT ANY SPEED, THE CONTACT NOTICED THAT THE VEHICLE WOULD SWITCH TO THIRD GEAR WITHOUT WARNING INTERMITTENTLY, MAKE A LOUD NOISE, AND THREE ALERTS WOULD ILLUMINATE ON THE INSTRUMENT PANEL; THESE LIGHTS WERE A SKIDDING SIGNAL, EXCLAMATION MARK, AND A SIGNAL THAT ADVISES THE CONTACT TO NOTIFY THE DEALER. WHEN ATTEMPTING TO DRIVE BEYOND 55 MPH, THE RPM METER MOVED TO THE RED ZONE AND MADE A LOUD NOISE. THE DEALER MADE TWO ATTEMPTS TO DIAGNOSE THE FAILURE. THE CONTACT WAS UNABLE TO SAY WHAT THE DEALER DID WHEN THE VEHICLE WAS TAKEN IN; HOWEVER THE PROBLEM OCCURRED THE NEXT DAY AFTER THE VEHICLE WAS RETURNED TO THE CONTACT FROM THE DEALER. THE CONTACT DID NOT INFORM THE MANUFACTURER NOR WAS THE VEHICLE REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 2,400. THE FAILURE MILEAGE WAS APPROXIMATELY 300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373123December 28, 2010
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
VAN JUST WON'T START. IT CRANKS OVER BUT WON'T START, AFTER TENS MINUTES IT STARTED UP FINE. VAN HAS ONLY 510 MILES. AT 5500 MILES VEHICLE AGAIN CRANKED BUT WOULD NOT START. AFTER IT STARTED, IT RAN ROUGH AND DIED AT TIMES, TOOK IT TO DEALER BUT THEY CAN NOT FIND PROBLEMS. VEHICLE RUNS FINE, AT ABOUT 5700 VEHICLE RUNS ROUGH AND DIES AT STOP LIGHTS, TOOK BACK TO DEALER THIS TIME THEY SAY IT WAS A BAD COMPUTER, TOYOTA TOOK CARE OF IT, A FEW THOUSANDS MILES LATER SAME PROBLEMS RUN ROUGH AT TIMES AND WON'T START, TOOK TO DEALER, CAN NOT FINE PROBLEMS, VEHICLE RAN FINE, NOW AT 10500 MILES SAME PROBLEMS AGAIN RAN ROUGH AND DIE AT STOP LIGHT, BUT RAN FINE JUST A FEW MINUTES LATER, DROVE HOME NEXT DAY ,IT WON'T START. TOW TO DEALER THEY SAY IT HAS SOME MOISTURE IN THE COMPUTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372311December 24, 2010
SEATS
2011 SIENNA XLE FRONT PASSENGER AND MIDDLE ROW SEAT BACKS ARE NOT SECURE. THERE IS PLAY AND MOVEMENT IN THE SEAT BACK MECHANISM TO GIVE THE ILLUSION THAT THE ENTIRE SEAT IS SLIDING FORWARD WHEN YOU APPLY THE BRAKES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370061December 6, 2010
VEHICLE SPEED CONTROL
WE RECENTLY PURCHASED A BRAND NEW 2011 TOYOTA SIENNA XLE AWD WITH AN OPTIONAL PACKAGE THAT INCLUDES FLOOR MATS. AFTER ARRIVING HOME, I REALIZED THAT THE DRIVERS FLOOR MAT WAS NOT SECURED TO THE VEHICLE, AND NO FASTENERS WERE PRESENT THAT WOULD ENABLE ME TO SECURE THE FLOOR MAT. THE FLOOR MAT ITSELF AND THE UNDERLYING CARPET BOTH CONTAIN RIVETS WITH THROUGH HOLES, BUT THAT IS NOT SUFFICIENT TO ATTACH THE TWO. SOME SORT OF SCREW / CLIP / BOLT / ETC IS NEEDED AND IS MISSING. THE FLOOR MAT DOES HAVE A WARNING TAG SAYING THAT IT IS SUPPOSED TO BE SECURED. GIVEN THE ATTENTION TO FLOOR MAT ISSUES IN TOYOTA VEHICLES, I AM VERY SURPRISED THAT THE VEHICLE COULD LEAVE THE FACTORY AND THE DEALERSHIP LIKE THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10369082December 3, 2010
SERVICE BRAKES, HYDRAULIC
TL*THE CONTACT OWNS A 2011 TOYOTA SIENNA. WHILE THE CONTACT PLACED THE VEHICLE IN REVERSE, THE VEHICLE WOULD NOT MOVE. THE CONTACT DID NOT HAVE THE BRAKES ENGAGED BUT THE REAR BRAKE LIGHTS ILLUMINATED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THERE WAS AN ISSUE WITH THE SENSOR. THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 2,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10367105November 22, 2010
SERVICE BRAKES, HYDRAULIC
HAD TO PUSH BRAKE PEDAL TO THE FLOOR IN ORDER TO STOP 2011 TOYOTA SIENNA XLE. GATEWAY TOYOTA REPLACED THE MASTER CYLINDER ON FRIDAY NOVEMBER 19TH. DRIVING VEHICLE ON MONDAY NOVEMBER 22ND PEDAL WENT TO THE FLOOR AGAIN, DIFFICULT TO STOP. TOYOTA SCHEDULED TO REPLACE MASTER CYLINDER AGAIN ON NOVEMBER 23RD. VEHICLE ONLY HAS 5,300 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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