Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10456071April 23, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY
I HAVE A 2004 TOYOTA SIENNA XLE. LATE LAST YEAR, BOTH OF MY POWER SLIDING DOORS BROKE WITHIN A WEEK OF EACH OTHER. THE CABLE THAT OPERATES THE DOORS FRAYED AND SNAPPED APART. I WAS ABLE TO FORCE THE DOORS CLOSED BUT HAVE NOT BEEN ABLE TO OPEN THEM SINCE. MY KIDS HAVE HAD TO CLIMB THRU THE FRONT SEATS UNTIL WE COULD FIGURE OUT HOW TO FIX THEM. I TALKED TO MY LOCAL TOYOTA DEALERSHIP AND WAS TOLD TO FIX THEM THE COST OF THE PARTS ONLY WOULD BE $1200 A DOOR. THIS COST INCLUDED A NEW MOTOR AND CABLE BECAUSE TOYOTA DOES NOT REPLACE JUST THE CABLE. I BELIEVE THIS CABLE ISSUE SHOULD OF BEEN UPGRADED TO A RECALL MANY YEARS AGO AND IS VERY DISCOMFORTING TO US WHO ARE LOYAL TOYOTA DRIVERS. WE AS DRIVERS HAVE PAID $30K+ FOR OUR VEHICLES AND BELIEVE THAT WE SHOULD NOT HAVE TO DEAL WITH THIS TYPE OF PROBLEM ON A FEATURE THAT WE PAID FOR AS AN UPGRADE TO THE ORIGINAL PACKAGE. THIS IS A WIDE SPREAD PROBLEM NATIONWIDE FROM WHAT I HAVE READ ON SEVERAL WEBSITES AND BLOGS AND INCLUDES SEVERAL DIFFERENT YEAR MODELS FROM WHAT I UNDERSTAND. THANK YOU FOR ALLOWING ME TO SHARE MY STORY AND I LOOK FORWARD TO HEARING ABOUT THIS ISSUE IN THE NEAR FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456205April 23, 2012
STRUCTURE:BODY
DRIVERS DOOR POPPING SOUND. BRACKET LEVER FOR DOOR STOP MOUNTING PLATE BROKEN LOOSE. DEALER REFERRED ME TO AUTO BODY SHOP. ADVISED NEED FOR NEW DOOR: WELDING THE PLATE BACK ON HAS NOT PROVEN SUCCESSFUL. IT JUST BREAKS OFF AGAIN. COST OVER $3000. DEALER SAID TOYOTA EXTENDED WARRANTY TO 5 YEARS OR 100,000 MILES. I WAS NOT ADVISED AND AM NOW OUTSIDE THOSE LIMITS. ANOTHER TOYOTA BOONDOGGLE/COVER-UP ALONG WITH THEIR SURGING ACCELERATION; AND MORE.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455501April 17, 2012
STRUCTURE:BODY:DOOR
THE RIGHT SLIDING DOOR BECAME STUCK ABOUT HALF OPEN. IT TOOK ABOUT 30 MINUTES TO GET DOOR TO MOVE WHILE STANDING OUTSIDE IN THE COLD AND MY THREE SMALL CHILDREN INSIDE ASKING THAT I CLOSE THE DOOR. TOOK VEHICLE TO LOCAL MECHANIC AND THEY CONTACTED TOYOTA DEALER WHO ADVISED THAT THE DOOR MOTOR/CABLE ASSEMBLY WOULD NEED TO BE REPLACED. AFTER DOING SOME RESEARCH IT APPEARS THAT THIS IS A KNOWN SAFETY PROBLEM THAT IS NOT BEING ADDRESSED EITHER WITH A RECALL OR VOLUNTARY SAFETY "RECALL" BY TOYOTA. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455579April 17, 2012
ELECTRONIC STABILITY CONTROL (ESC)
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING BETWEEN 20-30 MPH, THE TRACTION WARNING LIGHT ILLUMINATED AS THE VEHICLE BEGAN TO JERK VIOLENTLY. THE CONTACT ALSO STATED THAT THE STEERING WHEEL WOULD BECOME VERY HARD TO STEER.THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS CONTACTED AND NO ASSISTANCE WAS OFFERED TO THE CONTACT. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455248April 14, 2012
STRUCTURE, AIR BAGS
CRACKS IN THE DASHBOARD NOTED OVER AREA WHERE AIRBAGS ARE LOCATED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454828April 11, 2012
STRUCTURE:BODY:DOOR
IN 2009 ONE OF THE AUTOMATIC DOOR ENGINES OF MY 2004 SIENNA LE FAILED AND NEEDED TO BE REPLACED FOR APPROXIMATELY $1000. LAST MONTH, THE SAME DOOR, PASSENGER SIDE, FAILED TO OPEN OR CLOSE, AND IS COMPLETELY INOPERABLE AT PRESENT. A DIAGNOSTIC FROM TOYOTA REVEALED THAT THE CABLES NEED TO BE REPLACED BUT THEY DON'T COME BY THEMSELVES AND HAVE TO BE PURCHASED WITH THE BRACKET AND HINGES THAT COME WITH IT. IT IS LABOR INTENSIVE; THEY WOULD HAVE TO KEEP THE VAN FOR 1.5 DAYS AND THE TOTAL COST OF THE REPAIR IS $1500. TOYOTA WILL NOT OFFER $ ASSISTANCE DESPITE THE FACT THAT DOZENS AND MAYBE HUNDREDS OF SIENNA OWNERS HAVE THE SAME PROBLEM. I HAVE AT LEAST 6 FRIENDS WITH DOOR PROBLEMS ON THEIR SIENNAS. THIS NEEDS TO BECOME A RECALL; IT IS A SAFETY ISSUE IN THAT KIDS CAN NOT GET OUT OF THE CAR IN CASE OF AN EMERGENCY. IF I BUY A CAR WITH AN AUTOMATIC DOOR IT NEEDS TO WORK, AND I'VE ALREADY HAD TO REPAIR THE DOOR ENGINE ONCE. PLEASE ASSIST IN MAKING THIS A RECALL. THANKS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454872April 11, 2012
STRUCTURE:BODY
THE DRIVER SIDE DOOR HINGE IS FAILING. THE DOOR MAKES A CLICKING SOUND WHEN OPENED AND CLOSED. CONTACTED TOYOTA AND THEY WOULD ONLY REPAIR IF VEHICLE HAS LESS THAT 100,000 MILES. DO NOT FEEL THIS IS A FAIR POLICY. TOYOTA OBVIOUSLY KNOWS THIS IS A DEFECT. HAVE SEEN MANY COMPLAINTS ON THE INTERNET FOR THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454689April 10, 2012
SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL, ELECTRONIC STABILITY CONTROL (ESC)
THE VSC HAS ACTIVATED MULTIPLE TIMES ON MY VAN FOR NO APPARENT REASON. WHILE DRIVING AT ANY SPEED AND USUALLY IN A TURN, THE VSC LIGHT WILL FLASH, THE WARNING BEEP WILL BEEP, AND THE ABS BRAKES WILL AUTOMATICALLY BE APPLIED AND THE ENGINE WILL QUICKLY DECELERATE. I HAVE ALMOST BEEN REAR-ENDED SEVERAL TIMES BECAUSE THE VAN WILL SUDDENLY DECIDE TO DECELERATE. I HAVE NO CONTROL OVER WHEN THIS HAPPENS AND NO CONTROL OF THE VAN WHEN IT DOES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453950April 3, 2012
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WATER WAS LEAKING INTO THE PASSENGER SIDE HEADLIGHT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453706April 1, 2012
STRUCTURE:BODY
PASSENGER SIDE AUTOMATIC SLIDING DOOR CABLE FRAYED AND RUBBING. WE DISCONTINUED USE TO PREVENT BREAKAGE, LEAVING US WITH ONLY ONE DOOR FOR THE REAR PASSENGERS. TOYOTA DEALER CLAIMS THIS IS A $1600-$1800 FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453735April 1, 2012
STRUCTURE:BODY:DOOR
RECENTLY PURCHASED A USED 04 TOYOTA SIENNA AND THE PASSENGER POWER SLIDING DOOR DOES NOT WORK AND STICKS WHEN USING THE EXTERIOR HANDLE. THIS SHOULD BE CONSIDERED A SAFETY ISSUE AS IN AN EMERGENCY ITS A GAMBLE WHETHER OR NOT THE DOOR COULD OPEN. WE CURRENTLY JUST USE THE MANUAL DRIVER SIDE DOOR AS THE FIX FIR THIS FROM THE DEALERSHIP IS BETWEEN $1000 - $2000... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452818March 23, 2012
STRUCTURE:BODY, ELECTRICAL SYSTEM
THE DOORS ON OUR 2004 SIENNA FREQUENTLY "FREEZE" SHUT AND WE ARE UNABLE TO OPEN THEM AUTOMATICALLY OR MANUALLY. THIS HAPPENS ROUTINELY WHEN THE TEMPERATURES ARE AT OR BELOW FREEZING AND ARE NOT RESOLVED WITH TURNING OFF THE POWER, DOORS, LUBRICATING THE TRACKS OR WARMING UP THE CAR. THE DOORS SPONTANEOUSLY UNLOCK WHEN WE HAVE BEEN DRIVING THE CAR FOR 15MIN-1HOUR. THE UNLOCKING OCCURS WHILE DRIVING AND BELLS SOUND, DASH LIGHTS COME ON. WE'VE TAKEN IT TO THE DEALER, BUT THEY ARE NOT ABLE TO REPLICATE THE PROBLEM, BECAUSE THE ISSUE IS INTERMITTENT AND TEMPERATURE AND TIME DEPENDENT. THIS IS A TREMENDOUS INCONVENIENCE AS WE HAVE A NEWBORN, TODDLER AND TWO SCHOOL CHILDREN AND A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452086March 18, 2012
STRUCTURE:BODY
POWER SLIDING DOOR ON THE PASSENGER SIDE STOPPED WORKING, SO WE STARTED USING IT MANUALLY. NOW THE DOOR IS LOCKED SHUT AND WON'T OPEN FROM THE INSIDE OR THE OUTSIDE (THE CHILD SAFETY LOCK IS DISENGAGED). I WOULD ATTEMPT TO FIX IT MYSELF, BUT SCREWS ARE LOCATED IN AN AREA YOU CAN ONLY GET TO WITH THE DOOR OPEN. I CAN PARTIALLY PRY THE INTERIOR PANEL, BUT ONLY GIVES ME VERY LIMITED ACCESS. VERY FRUSTRATING! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10452131March 18, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR POWER DOOR HATCH WONT STAY OPEN IN COLD WEATHER, IT WILL OPEN AND THEN IMMEDIATELY START TO CLOSE CAUSING SEVERAL HEADS TO BE HIT. THIS HAPPENS EVERYTIME IT IS COLD. ALSO NOW MY REMOTE AND THE INTERIOR BUTTON WONT OPEN THE DOOR AT ALL, IT HAS TO BE DONE MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451401March 13, 2012
STRUCTURE:BODY:DOOR
THE CABLE ON MY 2004 TOYOTA SIENNA SLIDING DOOR SNAPPED. FIRST THE REMOTE BUTTONS FAILED TO OPEN THE DOOR AND THEN SHORTLY AFTER THE DOOR WILL NOT OPEN AT ALL EITHER FROM THE OUTSIDE OR THE INSIDE BECAUSE THE CABLE SNAPPED. I CAN SEE THE BROKEN CABLE UNDERNEATH THE REAR WINDOW. TOYOTA IS TELLING ME THEY WANT ABOUT $2K TO FIX THE PROBLEM. I HAVE READ THAT THIS IS A PRETTY COMMON PROBLEM FOR THIS VEHICLE AND AM SURPRISED THAT THE MANUFACTURER IS NOT OFFERING TO HAVE THE REPAIR FULLY OR AT LEAST PARTIALLY PAID FOR BY THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451420March 13, 2012
STRUCTURE:BODY
OUR PASSENGER SIDE REAR DOOR STOPPED OPENING AND CLOSING WITH THE REMOTE OR INSIDE BUTTONS 4 DAYS AGO BUT WE COULD OPEN AND CLOSE IT MANUALLY. AS OF THIS MORNING IT WILL NO LONGER UNLOCK TO ALLOW US TO OPEN THE DOOR. MY CHILDREN ARE REQUIRED TO EXIT THAT SIDE OF THE CAR AT SCHOOL DROP OFF SO THIS IS NOW DANGEROUS FOR THEM TO HAVE TO GET OUT ON THE DRIVER SIDE AND WALK AROUND THE CAR. I ALSO WORRY THAT IF WE WERE IN AN ACCIDENT MY CHILDREN WOULD NOT BE ABLE TO EXIT THE CAR FROM THE RIGHT SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451143March 12, 2012
STRUCTURE:BODY:DOOR
OUR PASSENGER SIDE REAR DOOR STOPPED OPENING AND CLOSING WITH THE REMOTE OR INSIDE BUTTONS 3 DAYS AGO BUT WE COULD OPEN AND CLOSE IT MANUALLY. AS OF THIS MORNING IT WILL NO LONGER UNLOCK, THEREFORE WE CAN NOT EVEN GET THE DOOR OPEN. MY CHILDREN ARE REQUIRED TO EXIT THAT SIDE OF THE CAR AT SCHOOL DROP OFF SO THIS IS NOW A DANGEROUS FOR THEM TO HAVE TO GET OUT ON THE DRIVER SIDE AND WALK AROUND THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451161March 12, 2012
STRUCTURE:BODY:DOOR
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE DOOR CABLES FOR BOTH THE DRIVER AND PASSENGER SIDES FAILED WITHOUT WARNING. THE CONTACT HAD TO ENTER THE VEHICLE THROUGH THE FRONT DOORS OR REAR HATCH. THE DEALER STATED THAT THE CABLES TO THE DOORS WOULD HAVE TO BE REPLACED BUT IT WAS NOT COVERED UNDER WARRANTY. THE FAILURE AND THE CURRENT MILEAGES WERE 109,182.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451045March 10, 2012
STRUCTURE:BODY
THE CABLE ON THE POWER SLIDING DOOR SNAPPED. NOW THE DOOR IS NON-FUNCTIONING AND CAN NOT BE OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450702March 8, 2012
STRUCTURE:BODY:DOOR
THE DRIVERS SIDE PASSENGER DOOR SOMETIMES WOULD CLOSE ON IT'S OWN AFTER OPENED. I TOOK IT TO DEALERSHIP & OF COURSE WORKED AS NORMAL. IN MAY 2011 I RETURNED TO THE DEALERSHIP, BECAUSE WHILE I WAS OUT SHOPPING THE DOOR WOULD NOT CLOSE, I CLOSED AS BEST I COULD, BUT WOULD OPEN ON IT'S OWN GOING UP A HILL OR ON TURNS. DEALERSHIP SAID MY WARRANTY EXPIRED IN APRIL. THEY COULD NOT GET THE DOOR TO FULLY CLOSE, WHICH MEANT I HAD TO TURN OFF MY POWER DOORS OR THE ALARM WOULD SOUND NON-STOP, THE INSIDE & OUTSIDE LIGHTS WOULD NOT GO OFF. I DRIVE THIS VAN AT RISK OF THE DOOR OPENING AT ANY TIME, BUT, IT'S WHAT I OWN. THE DEALERSHIP AND MYSELF HAS ASKED TOYOTA TO REPAIR, THEY REFUSE - COST $3000.00!!! CABLE, MOTOR, HINGE - ALL RUSTED OUT! I HAVE RESEARCHED THIS PROBLEM ON THE INTERNET AND HAVE FOUND THOUSANDS OF COMPLAINTS ON 2004 & 2005 - SAME ISSUE. THIS SHOULD BE A RECALL BY TOYOTA, PAID BY THEM! WHEN IS SOMEONE GOING TO LISTEN AND MAKE TOYOTA RESPONSIBLE FOR THIS MATTER. I TRAVEL WITH MY DOGS AND YOUNG CHILDREN IN MY VEHICLE, IT HAS ELIMINATED ONE SEAT IN MY VAN, I CAN'T LET ANYONE SIT THERE. NHTSA YOU NEED TO DO SOMETHING FOR ALL OF US THAT ARE HAVING THIS ISSUE AND DON'T HAVE $3,000 TO PAY FOR REPAIR, A REPAIR THAT WE SHOULD NOT HAVE TO PAY ANYWAY! WAKE UP TOYOTA, YOU ARE GONNA BE LOOSING LOTS OF CUSTOMERS OVER THIS ONE, I KNOW IT'S MY LAST TOYOTA, HELLO HONDA OR NISSAN! I WILL NEVER RECOMMEND TOYOTA TO ANYONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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