Toyota Sienna Complaints (2001)

180 consumer complaints on file.

#10365589November 13, 2010
UNKNOWN OR OTHER
I AM FILE A COMPLAINT ABOUT MY 2001 TOYOTA SIENNA XLE WITH DUAL POWER SLIDING DOOR. THE POWER MALFUNCTIONED WITH ONLY 60000 MILES ON IT. NOW I KNOW MANY PEOPLE COMPLAINED ABOUT THE THIS QUALITY AND SAFEY ISSUE. I TURNED IT INTO MANUAL DOOR. IT IS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10365459November 12, 2010
STRUCTURE
TL*THE CONTACT OWNS A 2001 TOYOTA SIENNA. WHILE THE VEHICLE WAS BEING SERVICED, THE CONTACT WAS INFORMED THAT THE SPARE TIRE WAS MISSING. THE CONTACT REFERENCED RECALL 10V160000 (STRUCTURE) AND WAS INFORMED THAT THE PARTS WERE BACKORDERED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 141,000 AND THE CURRENT MILEAGE WAS APPROXIMATELY 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10360387October 13, 2010
TIRES, TIRES:TREAD/BELT
MICHELIN X RADIAL TIRES (80,000 MILE TIRES) FROM SAM'S CLUB I HAD 4 MICHELIN X RADIAL TIRES ALL PURCHASED FROM SAM'S CLUB ON MY TOYOTA SIENNA. ALL 4 TIRES ARE DEFECTIVE. ON 9/10/10 MY SIENNA'S RIDE FELT BUMPY. I TOOK IT TO MY MECHANIC. HE SHOWED MY WHERE MY REAR DRIVER SIDE TIRE WAS SEPARATING DUE TO THE RADIAL BELT OF THE TIRE COMING LOSE. I TOOK MY SIENNA BACK TO SAM'S CLUB ON 9/10/10. SAM'S CLUB ALSO DIAGNOSED THE TIRE AS DEFECTIVE AND REPLACED IT. ON 9/28/10 MY REAR PASSENGER SIDE TIRE LOST A RADIAL BELT WHILE I WAS ON I-75 TRAVELING AT 70 MPH. I BROUGHT THE TIRE BACK TO SAM'S CLUB ON 9/29/10 AND THEY DIAGNOSED THE TIRE AS DEFECTIVE. ON 10/1/2010 I TOOK MY SIENNA TO MY MECHANIC FOR A SAFETY INSPECTION AND ALIGNMENT (SINCE MY ALIGNMENT WAS THROWN OUT WHEN THE TIRE STRIPPED ON THE HIGHWAY.) MY MECHANIC INSPECTED MY FRONT TIRES AND FOUND MULTIPLE SIGNS OF DEFECTIVE RADIAL BELTS IN BOTH FRONT TIRES. MY MECHANIC MARKED THE PECULIAR WEAR ON BOTH TIRES WITH CHALK. I REPLACED THE FRONT TIRES WITH A DIFFERENT BRAND. I TRIED TO RETURN THE TIRES TO SAM'S CLUB BECAUSE THEY WERE ONLY THREE YEARS OLD WITH LESS THAN 40,000 MILES ON THEM. SAM'S CLUB REFUSED TO TAKE THEM BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10355915September 16, 2010
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 25 MPH A METAL BAR UNDERNEATH THE STEPS ON THE SIDE OF THE VEHICLE WERE DRAGGING ON THE GROUND. THE CONTACT PULLED OVER AND NOTICED THAT THE STEPS HAD MAJOR RUST UNDERNEATH IT. HE WAS CONCERNED THAT SOMEONE COULD BE SEVERELY INJURED. THE CONTACT STATED THAT THE MANUFACTURER WOULD NOT COVER THE REPAIR COST. THE FAILURE MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10353221September 1, 2010
VEHICLE SPEED CONTROL
2001 TOYOTA MINIVAN UNPREDICTED ACCELERATED WHILE DRIVING ON HIGHWAY. PULLED OFF TO EXIT RAMP AND DID AGAIN SO HAD CAR TOWED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10351368August 23, 2010
ENGINE AND ENGINE COOLING
I HAVE A SIENNA LE 2001. 118,000 MILES. WE HAVE BEEN THE ONLY OWNERS SINCE WE BOUGHT IT. WE HAVE NO PERFECT RECORD OF OIL CHANGES BUT WE HAVE DONE IT PERIODICALLY. ABOUT 3-4 MONTHS AGO, IT WAS RUNNING OK, BUT IT BLEW OUT WHITE-ISH/ BLUE-ISH SMOKE OCCASIONALLY (USUALLY WHEN FIRST STARTING, IT DIDN'T SEEM TO MAKE A DIFFERENCE IF IT WAS HOT OR COLD). IT ALSO HAD LITTLE AND OCCASIONAL POWER LOSS WHEN ACCELERATING FROM A STOP. I TOOK IT TO THE DEALER WHERE WE BOUGHT IT, AND THEY SAID THEY JUST TOOK OFF THE TOP COVER OF THE ENGINE AND IT LOOKED LIKE IT WAS GUMMED UP WITH OIL. I HAVE CHANGED THE PCV VALVE, I TOOK IT TO A PLACE FOR AN OIL AND OIL FILTER CHANGE, I AM CONCERNED THE DAMAGE WILL CONTINUE TO THE ENGINE. THE DEALER SAID I NEED A NEW ENGINE, COSTING AROUND $8000. I ASKED A SECOND OPINION OF THE MECHANIC THAT HAS WORKED ON OUR CARS, AND HE THINKS HE WOULD NEED TO TAKE APART THE ENGINE AND FIGURE OUT HE PROBLEM, COSTING AROUND $2000-$3000, HE ALSO MENTIONED THE POSSIBILITY OF A NEW MOTOR. HONESTLY, I DO NOT RECALL RECEIVING INFORMATION ABOUT THE "SPECIAL POLICY ADJUSTMENT" FROM TOYOTA OR DEALER REGARDING CHECK-REPLACE THE ENGINES THAT ARE OR COULD BE DAMAGED FROM SLUDGE. I WILL APPRECIATE YOUR INPUT AND SUPPORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350517August 19, 2010
SERVICE BRAKES, HYDRAULIC, STRUCTURE:BODY, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2001 TOYOTA SIENNA. THE CONTACT STATED THAT THE BRAKES WERE DEPRESSED WITH THE VEHICLE TURNED OFF. HE THEN SHIFTED INTO REVERSE AND THE VEHICLE BEGAN TO ROLL BACKWARD. THE CONTACT WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE UNTIL IT STOPPED. IN ADDITION, THE DRIVER SIDE RUNNING BOARD MELTED AND FRACTURED IN SEVERAL PLACES. THE DEALER ADVISED THAT THEY WERE UNABLE TO REPLACE THE RUNNING BOARD BECAUSE IT WAS NO LONGER IN STOCK. THE MANUFACTURER DID NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 113,770. UPDATED 11/15/10 *CN THE DEALER WAS ABLE TO DUPLICATE, BUT WAS UNABLE TO SOLVE IT. UPDATED 11/26/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10350135August 17, 2010
STRUCTURE, LATCHES/LOCKS/LINKAGES
2001 TOYOTA SIENNA... THE PLASTIC DOOR HANDLES ARE BREAKING OFF... THE RIGHT, REAR SLIDER HANDLE BROKE OFF IN 2007. .NEXT THE LEFT, REAR SLIDER HANDLE BROKE OFF... THIS WAS DANGEROUS SINCE THE CHILD LOCK WAS ON PREVENTING OPENING THE DOOR FROM EITHER INSIDE OR OUTSIDE THE VEHICLE WITH THE CHILDREN TRAPPED INSIDE...NOW THE FRONT PASSENGER DOOR HANDLE HAS BROKEN.....TOYOTA DEALERSHIP CHARGES $89.73 FOR EACH HANDLE NOT INCLUDING INSTALLATION....IT IS OBVIOUS TO ME PLASTIC FATIGUE IS THE PROBLEM...3 OF 4 HANDLES HAVE FAILED IN PAST 3 YEARS...I CONTEND THESE HANDLES AS WELL AS THE FOURTH REMAINING WERE AND ARE DEFECTIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344536July 21, 2010
STEERING, TIRES, EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL
I HAVE BEEN COMPLAINING FOR THE LAST 2 YEARS TO TOYOTA ABOUT MY 2002 SIENNA REGARDING STEERING WHEEL VIBRATION WHILE DRIVING ON THE HIGHWAY. THEY HAVE CHECKED THE CAR AND TOLD ME THEY FOUND NOTHING. THE CAR IS DANGEROUS TO DRIVE AT HIGH SPEEDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344237July 20, 2010
VISIBILITY
2001 SIENNA TOYOTA ONCE PASSENGER SIDE WINDOW COMES DOWN, IT WILL ONLY GO UP BY AN INCH AT A TIME WHEN HIT THE UP BUTTON. IT WILL TAKE MORE THAN AN HOUR TO CLOSE IT COMPLETELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343089July 14, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
BOTH DRIVER AND PASSENGER SLIDING DOORS WILL NOT OPEN FROM THE INSIDE. THE CHILD LOCKS ARE NOT ON, AND OCCASIONALLY THE DOORS WILL NOT LATCH CLOSED. AFTER FIDGETING WITH THE LOCK AND LATCH, IT WILL EVENTUALLY LATCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330593May 15, 2010
SEAT BELTS
THE LEFT THIRD-ROW SEAT BELT RETRACTOR ON MY 2001 TOYOTA SIENNA LE FAILED 2 WEEKS AGO, RENDERING THE SEAT BELT INOPERABLE. IT COST OVER $400 TO REPLACE. TWO DAYS AGO, THE RIGHT THIRD-ROW SEAT BELT RETRACTOR FAILED. WE HAVE APPROXIMATELY 87,000 ON THE VEHICLE, WITH NORMAL USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329827May 11, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
I OWN A 2001 TOYOTA SIENNA VAN CE. IN THE PAST 1.5 YEARS ALL DOOR HANDLES HAVE SEPARATED FROM THE CAR. THIS INCLUDES THE DRIVER, PASSENGER, REAR DRIVER, REAR PASSENGER AND TAILGATE DOORS HANDLES. THESE HANDLES ARE MADE FROM PLASTIC AND CRACK AND BREAK OFF AT THE HINGE POINT. I DON'T BELIEVE THE NUMBER OF BREAKAGES OF THESE HANDLES CAN BE CAUSED BY NORMAL WEAR AND TEAR AND CERTAINLY WITH TWO SMALL CHILDREN AND TWO ADULTS MAKING USE OF THE VEHICLE WOULD CONSTITUTE NORMAL WEAR AND TEAR. THIS PROBLEM IS A DEFECT OF DESIGN OR WORKMANSHIP OF THE HANDLE AND THE COST TO REPAIR IS APPROXIMATELY $350 PER HANDLE. IT IS A SERIOUS THREAT SHOULD THEY BREAK AT THE IMPROPER TIME OR FOR EMERGENCY ACCESS TO THE AUTOMOBILE. I HAVE ADDRESSED MY CONCERNS WITH TOYOTA AND THEY DON'T BELIEVE THERE IS A NEED TO CORRECT. PLEASE INVESTIGATE AND RESPOND. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324164April 7, 2010
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2001 TOYOTA SIENNA. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH, THE HORN WAS ENGAGED AND FAILED TO FUNCTION. THE FAILURE OCCURRED FIFTEEN MINUTES AFTER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS INSPECTED BY TWO INDEPENDENT MECHANICS. THE CONTACT WAS INFORMED THAT THE ELECTRICAL COMPONENTS UNDER THE AIR BAG REQUIRED REPLACEMENT. THE FAILURE CONTINUED TO OCCUR. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE FAILURE MILEAGE WAS 87,000. THE CURRENT MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10319700March 15, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
WHEN CHILD LOCK IS ON THE POWER DOOR ON PASSEGER SIDE CAN BE OPENED BY A 4 YEAR OLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318449March 10, 2010
VEHICLE SPEED CONTROL
I WAS DRIVING A 2001 TOYOTA SIENNA. I TURNED LEFT INTO A PARKING SPACE AND PULLED FORWARD. WHILE STILL IN DRIVE, RATHER THAN STOPPING, THE CAR CONTINUED TO ACCELERATE SLOWLY, RAN OVER A WOODEN PARKING BARRIER, AND CRASHED INTO A CONCRETE WALL A FEW FEET AWAY. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10313928February 24, 2010
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY:DOOR
PASSENGER SLIDING DOOR WOULD NOT CLOSE/OPEN ELECTRONICALLY OR MANUALLY. THE BUTTON TO TURN OFF THE ELECTRONIC OPEN/CLOSE DID NOT WORK. TOYOTA SERVICE COULD NOT FIX. HAD THEM CUT CABLE SO CAN CLOSE AND OPEN DOOR MANUALLY. UNTIL THE CABLE WAS CUT, DOOR COULD NOT BE USED TO EXIT VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313068February 23, 2010
VEHICLE SPEED CONTROL
OUR 2001 TOYOTA SIENNA HAS BEEN EXPERIENCING GAS PEDAL PROBLEMS FOR THE LAST TWO YEARS. FROM A STOPPED POSITION, THE GAS PEDAL STICKS UNTIL EXCESSIVE PRESSURE IS APPLIED. WHEN THE ACCELERATOR FINALLY ENGAGES, THE CAR LURCHES FORWARD. THIS PROBLEM MAKES THE VEHICLE FRIGHTENING TO DRIVE. THE FIRST TIME WE BROUGHT THE CAR TO THE TOYOTA SERVICE DEPARTMENT (TOYOTA OF SANTA MARIA, CALIFORNIA) ABOUT THIS ISSUE WAS FEBRUARY 2008 (ODOMETER 101,112). THE SERVICE DEPARTMENT TOLD US THEY COULD NOT DUPLICATE THE PROBLEM BUT SERVICED THE THROTTLE BODY AND LUBRICATED THE EXPOSED THROTTLE CABLES. THE GAS PEDAL RESPONDED BETTER. IN NOVEMBER 2009 WE STARTED EXPERIENCING THE PROBLEM AGAIN AND ON DECEMBER 10, 2009 WE TOOK THE VEHICLE INTO THE SERVICE DEPARTMENT (ODOMETER 111,596). WE REQUESTED A SIMILAR SERVICE TO SEE IF IT WOULD FIX THE PROBLEM BUT THE SERVICE DEPARTMENT CLAIMED TO NOT KNOW WHAT THEY HAD DONE ON THE PREVIOUS VISIT TO 'FIX' THE STICKY GAS PEDAL. THEY COULD NOT DUPLICATE THE PROBLEM AND WE TOOK THE VEHICLE HOME. WITHIN THE SAME DAY THE ACCELERATOR WAS STICKING. WE FELT UNSAFE DRIVING OUR TWO SMALL CHILDREN IN THE VEHICLE AND PARKED IT IN THE GARAGE FOR A MONTH UNTIL WE COULD TAKE IT BACK TO THE SERVICE DEPARTMENT. ON JANUARY 11, 2010 WE BROUGHT IT BACK AND INSISTED THEY FIX THE PROBLEM. THEY COULD NOT DUPLICATE THE PROBLEM. WE WERE ASSURED THAT THERE WAS NOTHING UNUSUAL WITH OUR VEHICLE, PERHAPS JUST SOME CARBON BUILD UP ON THE THROTTLE BODY PLATE. WE DIDN'T FEEL SAFE DRIVING THE VEHICLE HOME AND LEFT IT AT THE SERVICE DEPARTMENT WHERE IT HAS REMAINED TO THIS DAY. ON JANUARY 21, 2010, TOYOTA ANNOUNCED A RECALL DUE TO A STICKING GAS PEDAL THAT, IN PART, DESCRIBES OUR ISSUE. OUR 2001 SIENNA IS NOT INCLUDED IN THIS RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311871February 18, 2010
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2001 TOYOTA SIENNA. WHILE THE CONTACT WAS DRIVING 65 MPH HE NOTICED THAT THE CHECK ENGINE LIGHT APPEARED ON THE DASHBOARD, MOMENTS LATER THE CONTACT HEARD A KNOCKING SOUND. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE ENGINE NEEDED TO BE REPLACED DUE TO EXCESSIVE ENGINE SLUDGE. THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 105,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10311876February 18, 2010
ENGINE AND ENGINE COOLING:ENGINE
THE ENGINE FAILED AND HAD TO BE REPLACED AT A COST OF $5,000 DUE TO OIL SLUDGE BUILDUP. TRAVELING ON I-4 FROM TAMPA TO ORLANDO THE CHECK ENGINE LIGHT APPEARED THEN WE HEARD A TAPPING FROM THE ENGINE,. I PULLED OFF THE ROAD AND AAA TOWED THE VEHICLE AND A RENTAL CAR COMPANY PICKED US UP. I HAD TWO ELDERLY PASSENGERS (IN THEIR 80'S) WITH WALKERS WHO HAD TO TRAVERSE THE GRASS ALONG THE INTERSTATE TO GET TO THE RENTAL CAR AND WERE NEARLY BLOWN OVER BY PASSING TRUCKS. TOYOTA REFUSED TO HONOR A CLAIM FOR REPAIRS ALTHOUGH THEY HAD AGREED IN A RECENT LOUISIANA LAWSUIT TO COVER SAID REPAIRS FOR 8 YEARS FROM DATE OF PURCHASE. MY FAILURE WAS 8 YEARS AND 10 MONTHS FROM PURCHASE. THE SLUDGE TOOK MUCH LONGER THAN 8 MONTHS TO BUILD UP BUT TOYOTA REFUSED TO HONOR THEIR STATED COMMITMENT TO ASSIST ALL AFFECTED BY OIL SLUDGE DAMAGE (OVER 3,000 COMPLAINTS). THEIR PRODUCT WAS DEFECTIVE AND DANGEROUS AND THEIR DENIAL TO ASSIST WAS DISHONORABLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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