Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10448978February 22, 2012
STRUCTURE:BODY
SATELLITE BUTTONS OVERHEAD CONSOLE FOR SLIDING DOORS ARE NOW INOPERABLE FOR DRIVER'S SIDE SLIDING DOOR. TOOK TO DEALER WHO AFTER SEEING THE ISSUE CAME BACK AND SAID UNABLE TO DUPLICATE.VERY CONCERNED...... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447806February 13, 2012
STRUCTURE:BODY:DOOR
BOTH POWER-SLIDING SIDE VAN DOORS ON MY 2011 TOYOTA SIENNA XLE AWD DO NOT FUNCTION PROPERLY OR SAFELY IN ALL INSTANCES WHEN USING THE EXTERIOR DOOR HANDLES. APPROXIMATELY 25% OF ATTEMPTS TO OPEN THE SIDE DOORS USING THE EXTERIOR DOOR HANDLES TO ACTIVATE THE POWER SLIDE MECHANISM FAIL. THE FAILURE RESULTS IN THE DOORS ONLY OPENING ABOUT SIX INCHES, THEN STOPPING IN PLACE WHILE AN AUDIBLE ALARM SOUNDS. THE GAP IS LARGE ENOUGH FOR AN ADULT OR CHILD TO PUT ARM THROUGH THE GAP. AFTER THE AUDIBLE ALARM CEASES, THE DOOR CAN BE MANUALLY CLOSED IN A "JERKY" FASHION. THE DOOR FAILURE ONLY HAPPENS WHEN USING THE EXTERIOR HANDLES. WHEN USING THE KEY FOB, INTERIOR CONTROLS LOCATED IN THE CEILING ABOVE THE REAR VIEW MIRROR, OR INTERIOR CONTROLS NEAR THE SLIDING DOORS, THE DOORS WORK CORRECTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446268February 2, 2012
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING 35 MPH ON A CITY STREET, I LOST BRAKE FUNCTION. I WAS ABLE TO COAST TO A COMPLETE STOP, THANKFULLY AVOIDING OTHER TRAFFIC AND OBSTACLES. ONCE I WAS STOPPED, I FOUND THAT THERE WAS A LONG BOLT ON THE FLOORBOARD UNDERNEATH THE GAS PEDAL. WHEN THE TOWTRUCK DRIVER ARRIVED, HE REACHED IN AND PULLED THE GAS PEDAL COMPLETELY OFF - THERE WAS NOTHING FASTENING IT TO THE CAR. HE WAS ABLE TO REINSTALL THE BOLT, BUT SAID THERE WAS "A PIECE" MISSING, AND TOWED IT TO THE TOYOTA DEALERSHIP. THE DEALER FOUND THAT TWO PEDAL PIVOT BOLTS WERE MISSING, AND THE ONE THAT WAS PRESENT (WHICH HAD ENDED UP ON THE FLOOR), WAS NOT SECURED BY A NUT. THEY SAID THAT THEY WERE NOT SURE WHY THIS HAPPENED - THAT IT COULD HAVE HAPPENED IN THE FACTORY - BUT SAID THAT THEY REPLACED THE THREE BOLTS AND TORQUED THEM PROPERLY, AND THAT IT WAS SAFE TO DRIVE. WE ASKED TO SPEAK WITH A MANAGER FOR BETTER EXPLANATION, AND THE MANAGER AVOIDED ALL OF OUR ATTEMPTS TO CONTACT FOR SEVERAL DAYS. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10444983January 23, 2012
STRUCTURE:BODY:ROOF AND PILLARS
ROOF RACK DETACHMENT ON HIGHWAY: WE HAVE THE TOYOTA SIENNA OEM ROOF RACK CROSS BARS INSTALLED WHEN WE PURCHASED THE VEHICLE, BUT NEVER HAD ACTUALLY ATTACHED ANYTHING TO THE CROSS BARS. WHILE DRIVING DOWN THE HIGHWAY, WE HEARD A BANG, LOOKED IN THE MIRROR AND SAW MY CROSS BAR IN THE ROAD. IMMEDIATELY, PULLED OVER AND CONFIRMED THAT THE CROSS BAR HAD IN FACT DETACHED FROM OUR CAR AND FELL IN THE ROAD BEHIND US. THE REMAINING CROSS BAR WAS STILL ON, BUT WAS COCKED AND THE TIGHTENING MECHANISM WAS LOOSE. OUR CONCERN: THE SPECIAL INSTALLATION PRACTICE HAS BEEN EXPLAINED TO ME BY THE PARTS MANAGER. APPARENTLY, THIS NEW CLAMP DESIGN REQUIRES THE USER ASSURE PERPENDICULAR ALIGNMENT OF THE LOWER CLAMP PLATE TO THE ROOF RACK, OTHERWISE WHEN YOU TIGHTEN THE SCREW YOU CAN GET A FALSE TIGHT SENSE, WHEN THE PLATE IS COCKED AND NOT TRUE. SO, I SEE MANY THINGS WRONG WITH THIS DESIGN: (1) TOO MUCH RELIANCE ON FOLLOWING PROPER INSTALLATION TO ASSURE PRODUCT IS SAFELY SECURED. (2) HOW TIGHT IS TIGHT ON THE SCREW? NO INSTRUCTIONS PROVIDED? (3) EXCESSIVE RELIANCE ON THE OWNER TO CHECK THIS PART FOR THE LIFE OF THE CAR - SERVICE MANAGER SAYS THIS MUST BE INTERMITTENTLY TIGHTENED BY THE OWNER? WHERE IS THIS IN THE SERVICE MANUAL? (4) IT ALSO APPEARS THAT TOYOTA MAY HAVE INTRODUCED THIS "EASY TO REMOVE" DESIGN TO APPEAL TO THOSE CUSTOMERS WHICH COMPLAINED ON HOW LONG IT TAKES TO REMOVE THE EARLIER MODEL ROOF RACKS (<2011), BUT IN TURN HAVE COMPROMISED ON QUALITY AND MORE IMPORTANTLY SAFETY. (5) NOT ONLY IS THIS A UNIQUE DESIGN FOR THE TOYOTA LINEUP OF CARS, IT IS ALSO A UNIQUE IN THE INDUSTRY DESIGN, WHICH HAS FOR MANY YEARS NOW ESTABLISHED A HISTORY OF HAVING POSITIVE LOCKING AND REDUNDANT INSTALLATIONS FOR ROOF RACK CROSS BARS. I WROTE LETTER, AND TOYOTA SAID OUR INSURANCE COVERS SUCH THINGS, AND FOR US TO WORK WITH OUR DEALER, RATHER THAN MAIN COMPANY. UPDATED IVOQ 03/20/12 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10443902January 16, 2012
ENGINE AND ENGINE COOLING, EXTERIOR LIGHTING, ELECTRICAL SYSTEM
THE VEHICLE ENGINE STALLS. THIS OCCURS INTERMITTENTLY ESPECIALLY WHEN MAKING TURNS. I HAD TO PRESS THE GAS PEDAL ALL THE WAY DOWN TO ACCELERATE. THE VEHICLE BRAKE LIGHTS DO NOT COME OFF FOR ABOUT 10 MINUTES WHEN THE ENGINE AND LIGHTS HAVE BEEN SWITCHED OFF. IT IS POSSIBLE TO START THE CAR WITH THE PUSH BUTTON WITHOUT PRESSING DOWN ON THE GAS PEDAL SOMETIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442723January 6, 2012
STRUCTURE:BODY
WATER ACCUMULATING IN FOLD-DOWN COMPARTMENT FOR THIRD ROW SEATS. STANDING WATER NOTICED UNDER CARPET. DEALERSHIP UNABLE TO REPLICATE LEAK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10442361January 4, 2012
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC)
AFTER PULLING OUT OF THE DRIVEWAY AND DRIVING FORWARD LESS THAN 100 YDS, THE VEHICLE BEGAN TO PULL LEFT AND RIGHT AS IF VEHICLE STABILITY CONTROL WERE TAKING OVER. VERY SHORTLY AFTER, THE VEHICLE CAME TO AN ABRUPT STOP WITH BRAKES SEEMINGLY APPLIED ON THEIR OWN (POWER BRAKE ASSIST?). THE SCREEN LIT UP WITH THE FOLLOWING WARNINGS, "CHECK ABS," "CHECK VSC," AND "CHECK BRAKE SYSTEM," FOLLOWED BY "HAVE YOUR VEHICLE CHECKED BY DEALER." THE ABS, VSC, EMERGENCY BRAKE, AND CHECK ENGINE LIGHTS ON THE DASH CAME ON AS WELL. UPON TAKING A LOOK UNDER THE HOOD, WE ALSO DISCOVERED WHAT APPEARED TO BE AN OIL LEAK AT THE HEAD GASKET. THE VEHICLE WAS TAKEN TO THE DEALER AND A TOYOTA ENGINEER WAS FLOWN IN TO HELP DIAGNOSE THE PROBLEM. THE RESULT WAS THEY CLEARED THE CODES, WIPED UP THE OIL, AND SAID THERE WAS NOTHING WRONG WITH THE CAR. ABOUT A DAY AND A HALF LATER, THE EXACT SAME THING HAPPENED AGAIN WITH THE VEHICLE PULLING, WARNING LIGHTS, ETC. THIS TIME, THE DEALERSHIP SAID THAT THEY FOUND "HARD" CODES AND THAT THE FLOOR WIRE HARNESS NEEDED TO BE REPLACED. THE VEHICLE HAS NOW BEEN OUT OF SERVICE FOR 16 DAYS. WE SHALL SEE WHETHER THE WIRE HARNESS FIXES THE PROBLEM. THE DEALER SAID THEY PUT DYE IN THE ENGINE OIL TO TRY TO DETECT A LEAK. NOT SURE WHY THEY DIDN'T INVESTIGATE THE PROBLEM WHILE THE OIL WAS SITTING THERE. IT WAS VERY OBVIOUS WHERE THE LEAK WAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440617December 20, 2011
VEHICLE SPEED CONTROL
PROBLEMS : LOST ACCELERATION WHEN THE CAR WAS FREE RUNNING (NO GAS PEDAL APPLIED) DOWN HILL OR DECLINED ROADS AT ABOUT 8-10 MPH, WHILE THE ENGINE SPEED WAS 1100RPM OR ABOVE ( THIS MOSTLY HAPPENED IN WINTER WHILE THE ENGINE WAS COLD OR NOT WARM UP, BUT IT HAPPENED IN HOT ENGINE TOO), IF I STEPPED ON THE GAS PEDAL TO ACCELERATE THE CAR AT THIS TIME, THE CAR WOULD NOT PICK-UP SPEED AND ACCELERATE; IT ACTED LIKE THE CAR WAS BEING DRIVEN IN NEUTRAL; THE GAS PEDAL FELT LIGHTER THAN NORMAL; EVEN IF THE ENGINE WAS RUNNING UP FROM 1000RPM TO 1800RPM, I STILL COULDN'T FEEL THE ACCELERATING; IT ACTED LIKE CONTINUING ITS FREE RUNNING. ONLY WHEN THE ENGINE RAN UP TO1800-2000RPM THEN THE CAR STARTED PICK-UP SOME ACCELERATION. IN OTHER WORDS, THREE CONDITIONS MUST HAPPEN AT THE SAME TIME TO SEE THIS PROBLEM: 1)FREE RUNNING (NO GAS PEDAL APPLIED) DOWN HILL OR DECLINED ROADS, 2)FREE RUNNING AT ABOUT 8-10 MPH, 3)ENGINE SPEED IS AT 1100RPM OR ABOVE THEN STEP ON GAS PEDAL TO ACCELERATE. THIS PROBLEM WOULD NOT HAPPEN ON UP-HILL ROAD, OR ACCELERATE SLOWLY FROM SPEED BELOW 10 MPH. I TOOK IT TO THE TOYOTA DEALER FOR INSPECTION TODAY. THE MECHANIC WAS ABLE TO REPRODUCE THIS PROBLEM ON A ROAD TEST WITH ME ON THE CAR. HE TESTED OTHER SIENNA LATER, WHILE I WAS WAITING. HE SAID ALL THE SIENNA ACTED LIKE THIS WAY. HE RESET THE COMPUTER FOR TRANSMISSION TO LEARN MY DRIVING HABIT, HOPING IT WILL FIX THE PROBLEM. I BELIEVE THIS IS A DESIGN IN COMPUTER PROGRAMMING PROBLEM. RESETTING COMPUTER WOULD NOT FIX THE PROBLEM. THAT UNABLE TO ACCELERATE MY CAR WHEN I NEED TO IS A DANGEROUS, FOR I MIGHT NOT BE ABLE TO AVOID SOME DANGEROUS SITUATIONS ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437255November 25, 2011
AIR BAGS
VEHICLE WAS TRAVELING AT APPROXIMATELY 35-40 MPH, WHEN STRUCK IN THE FRONT DRIVERS SIDE BY A VEHICLE ATTEMPTING TO CROSS ROADWAY. NONE OF THE VEHICLES AIR BAGS DEPLOYED DESPITE EXTENSIVE DAMAGE TO DRIVERS SIDE FRONT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10434034November 2, 2011
EXTERIOR LIGHTING
MY CONCERN IS THE DEAD ZONE CREATED BY THE HEAD LIGHTS ON MY CAR. THE PROJECTION OF THE HEADLIGHTS ON MY CAR ARE EXTREMELY DANGEROUS DUE TO THE DEAD ZONE IN FRONT OF THE VEHICLE. THE HEADLIGHTS HAVE BEEN ADJUSTED MULTIPLE TIMES AND THE DEALER RESPONSE IS" THAT IS JUST THE WAY THESE NEW HEADLIGHTS ARE". ON DARK ROADS IT IS HIGHLY PROBABLE THAT AN ACCIDENT MAY OCCUR BECAUSE YOU CANNOT SEE WHERE YOU ARE GOING AND IF THERE IS A SLIGHT CURVE TO THE ROAD IT IS IMPOSSIBLE TO TELL WHICH WAY THE ROAD IS GOING. ON MY LAST TRIP AT NIGHT WE HAD 3 OCCASIONS THAT IF WE HAD NOT FLASHED THE HIGH BEAMS WE MOST CERTAINLY WOULD HAVE A WRECK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433085October 27, 2011
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I BELIEVE THERE POTENTIALLY MAY BE A SERIOUS DESIGN CONCERN WITH THE POWER DOORS. DUE TO HAVING THREE SMALL CHILDREN, I HAVE THE CHILD LOCKS ENGAGED ON THE REAR SLIDING DOORS, WHICH ALSO DISABLES THE REAR DOOR BUTTONS FROM OPENING (BUT NOT FROM CLOSING) THE POWER DOORS. THE BUTTONS IN THE FRONT OF THE VEHICLE TO OPERATE THE POWER DOORS ARE NOT AFFECTED BY THE CHILD LOCKS, BUT ARE LOCATED ON THE CENTER ROOF CONSOLE, IN EASY REACH OF A CHILD STANDING IN THE SECOND ROW. TONIGHT, IN MATTER OF SECONDS BETWEEN ME EXITING THE DRIVERS SEAT AND WALKING AROUND THE VEHICLE TO THE PASSENGER SIDE SLIDING DOOR, ONE OF MY SONS PRESSED THE BUTTON TO OPEN THE SLIDING POWER DOOR, WHILE MY DAUGHTER STARTED TO EXIT THE VEHICLE. MY THIRD CHILD THEN PRESSED A BUTTON AGAIN, CAUSING THE POWER DOOR TO SHUT ON MY DAUGHTER'S NECK. FORTUNATELY, THE SAFETY SYSTEM REVERSED THE DOOR, BUT IT INFLICTED PAIN AND TEARS AND LEFT REDNESS ON MY DAUGHTER'S NECK; THERE IS NO APPARENT LASTING INJURY, BUT I AM CONCERNED THE INJURIES COULD HAVE BEEN MUCH MORE SERIOUS. I AM ALSO CONCERNED THAT THE PLACEMENT OF FUNCTIONAL ELECTRONIC CONTROLS FOR THE REAR DOORS IN EASY REACH OF CHILDREN IN THE REAR COMPLETELY DEFEATS THE PURPOSE OF HAVING CHILD LOCKS ON THE REAR DOORS. ALSO RELATED TO THE REAR DOORS, WE HAVE REPEATEDLY EXPERIENCED THE PROBLEM REPORTED BY OTHERS OF THE POWER DOORS JAMMING IN A PARTIALLY OPEN POSITION AND HAVING TO BE SLOWLY PUSHED CLOSED MANUALLY (WITH GREAT RESISTANCE), BEFORE THEY WILL FUNCTION AGAIN NORMALLY IN EITHER POWER OR MANUAL MODE. THIS COULD BE A SAFETY CONCERN THAT COULD IMPEDE THE ABILITY TO EXIT THE VEHICLE IN AN EMERGENCY. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432709October 25, 2011
VEHICLE SPEED CONTROL
I HAVE LOVED MY 2011 TOYOTA SIENNA FOR 5-6 MOS. NOW. UPON BACKING UP IN MY FLAT DRIVEWAY AREA ON 10/24/11, AT A SLOW RATE TYPICAL TO BACKING UP IN A DRIVEWAY, I FOUND MY VAN PROPELLING VERY FAST STRAIGHT BACK/IN REVERSE. THIS TOOK THE VEHICLE DOWN OVER A SLIGHT HILL OF OUR YARD INTO A LARGE PINE TREE. THE THICK SPRUCE TREE HAS A HUGE HOLE/OPENING/DAMAGED AREA AND MY ENTIRE BACK OF THE VAN IS VERY DAMAGED, ENTIRE REAR WINDOW BUSTED INTO HUNDREDS OF SMALLER PIECES, ITEMS IN THE CAR PROJECTED ONTO THE GROUND BEHIND US. THE LIFTGATE, REAR WINDOW AND BUMPER ARE VERY CAVED IN AND DAMAGED. I CAN ONLY DESCRIBE THIS AS SECONDS OF TOTAL CONFUSION, SPEED, LACK OF CONTROL, SHOCK. I'M FEELING LIKE THE VAN IS "POSSESSED", AND I WILL NOT DRIVE IT AT ALL AGAIN. I DID NOT WITNESS ANY INDICATORS OF ANY ACCELERATOR ISSUES IN THE 5-6 MOS. I'VE OWNED IT. I WOULD BE LYING IF I SAID I WAS POSITIVE I WAS STILL BACKING UP OR IF I WAS IN THE PROCESS OF PREPARING TO BRAKE AND SHIFT INTO DRIVE TO PULL FORWARD AND OUT OF MY DRIVEWAY. THIS HAPPENED SO QUICKLY FOR DOING SOMETHING AT SUCH A VERY SLOW REVERSE SPEED, THAT THE DETAILS IN THAT SECOND IT ALL CHANGED AND ACCELERATED, I CAN NOT SAY FOR SURE WHAT SPECIFICS WERE BEING DONE AT THAT VERY MOMENT OF DRASTIC CHANGE IN SPEED. I'VE ALWAYS LOVED TOYOTAS. WE'VE HAD A FEW NOW. THIS IS THE LAST ONE I WILL BUY BECAUSE I JUST CAN NOT EXPLAIN WHY OR WHAT OCCURRED TO MAKE IT GO FROM SINGLE DIGITS IN REVERSE TO VERY QUICKLY SPEEDING IN REVERSE. I'M TALKING 12 YARDS OF SPACE WHERE IT WENT FROM NORMAL, SLOW BACKING UP TO INCREDIBLY FAST, THEN IMPACT. I CAN'T SAY IF THE CAR EVEN STALLED WHEN IT STOPPED. I CAN'T RECALL IF I SHUT IF OFF. I WAS FAR MORE CONCERNED ABOUT GETTING OUT AND CHECKING ON MY 4 YEAR OLD WHO WAS LUCKILY UNHARMED IN HER 5 POINT HARNESS HIGH BACK CAR SEAT. I KNOW IT SOUNDS ODD-IT WAS MORE ODD THAN ANYONE CAN IMAGINE! *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10432501October 23, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
THE POWER SLIDING DOORS ON BOTH SIDES STOPPED WORKING. MUST OPEN AND CLOSE THE SLIDING DOORS MANUALLY. NONE OF THE OPEN BUTTONS ON THE CAR OR REMOTE RESPONDS TO OPENING THE SLIDING DOORS. JUST A BEEP IS HEARD WHEN THE KEY IS PRESSED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429990October 13, 2011
AIR BAGS, ELECTRICAL SYSTEM
ELECTRICAL FAILURE THE CLOCK LOSES TIME WHEN YOU TURN OFF ENGINE THEN WHEN YOU START ENGINE IT WILL GIVE YOU WARNING TO CHECK VSC , SRS AIRBAG IS OFF , RADIO IS OFF TOO. THE AUTIMATIC LOCK IS NOT FUNCTIONING WE HAVE TO LOCK DOORS MANUALLY. THIS IS FRUSTRATING BECAUSE WE HAVE A BRAND NEW CAR!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429366October 10, 2011
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
DRIVER SIDE POWER DOOR IS NOT OPENING ON ITS OWN. WITH VERY FEW MILES THE DOOR REFUSED TO OPEN AND CLOSE ON ITS OWN POWER. AS TIME PROGRESSED THE DOOR IS NOW NOT FUNCTIONAL IN POWER MODE. THE VAN CURRENTLY HAS 20000 MILES. DEALER BLAMED CUSTOMER FOR PROBLEM AS THE CAR WAS "TOO DUSTY". DEALER IS GOING TO ATTEMPT TO FIX UNDER WARRANTY BUT WARNED CUSTOMER IF THE VAN IS CONTINUALLY DRIVEN ON GRAVEL ROADS THAT THE CUSTOMER WILL NEED TO WASH THE CAR AFTER EVERY DUSTY TRIP TO ENSURE THE DOORS DO NOT FAIL AGAIN. THE PASSENGER POWER DOOR IS NOW STARTING TO FAIL. IT WAS NEVER DISCLOSED TO CUSTOMER THAT CAR CANNOT BE DRIVEN ON GRAVEL OR DUSTY ROADS. THE CUSTOMER MUST DRIVE ON GRAVEL ROADS DAILY SO THE VAN IS NOW ALL BUT USELESS FOR ITS INTENDED PURPOSE. ADDITIONALLY THE LACK OF THE DRIVER SIDE SLIDING DOOR TO OPEN IS A SAFETY CONCERN FOR REAR SEAT PASSENGERS. IF THE PASSENGER DOOR WERE TO BECOME DAMAGED IN AN ACCIDENT THE REAR OCCUPANTS WOULD BE UNABLE TO SAFELY EXIT THE VEHICLE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429237October 9, 2011
STRUCTURE:BODY
PURCHASED OUR NEW 2011 SIENNA XLE AWD IN JULY 2010, FROM KOONS TOYOTA IN WESTMINSTER, MD. IN EARLY SEPTEMBER 2011, MY WIFE COMPLAINED OF A BAD ODOR IN THE VAN. ON 09/10/11 I COMBED THROUGH THE VAN, THINKING THAT ONE OF OUR CHILDREN HAD SPILLED OR DROPPED SOMETHING THAT WAS CAUSING THE SMELL. INSTEAD, I FOUND THAT THE FLOOR OF THE VAN, UNDER THE CARPETS, WAS SOAKED THROUGHOUT. I IMMEDIATELY CALLED THE DEALER, AND THEY PICKED UP THE VAN ON 09/12/2011. THE FOLLOWING DAY I RECEIVED A CALL FROM THE DEALER'S SERVICE ADVISOR, WHO INFORMED ME THAT THE PROBLEM WAS WORSE HAD BEEN IMMEDIATELY APPARENT: WATER WAS ACTUALLY POOLING UNDER THE CARPETS. HE ALSO SAID THEIR MECHANICS HAD SPEND ALL DAY ON THE PROBLEM AND HAD NOT BEEN ABLE TO DETERMINE HOW THE WATER HAD SEEPED INTO THE CAR, AND THAT THE NEXT STEP WAS FOR A TOYOTA REGIONAL SPECIALIST TO LOOK AT THE VAN, THAT WEEK. A FEW DAYS LATER, THAT HAPPENED, BUT THAT TECHNICIAN, TOO, WAS UNABLE TO SOLVE THE PROBLEM. AS A RESULT, THE DEALER ESSENTIALLY SAID IT WAS MY PROBLEM. I THEN CALLED TOYOTA USA HQ AND, TOO, MY INSURANCE COMPANY (USAA); WITH THE FORMER, I INITIATED A CASE/COMPLAINT, WITH THE LATTER, A COMPREHENSIVE CLAIM. ON SEPTEMBER 22, I SENT TOYOTA HQ A CERTIFIED LETTER WHICH, 1) REQUESTED THAT THE COMPANY REPLACE OR BUY BACK OUR VAN, AND 2) GAVE NOTICE THAT I WAS FILING A LEMON LAW COMPLAINT WITH THE MARYLAND ATTORNEY GENERAL'S CONSUMER PROTECTION AFFAIRS OFFICE. IN THE MEANTIME, MY COMPREHENSIVE INSURANCE COVERED THE WATER REMEDIATION EFFORT OF CARPET AND MATERIALS REPLACEMENT, NOTWITHSTANDING THE FACT THAT THE SOURCE OF THE WATER INTRUSION WAS NEVER DIAGNOSED. ON 10/07/2011, I RECEIVED NOTICE FROM THE DEALER THAT THE "REPAIRS" (I.E., CARPETS, SOUND-DEADENER REPLACED, CAR "OXINATED" (SP?), AND DETAILED), BUT THAT THE SMELL WAS STILL THERE. AFTER ONE MONTH NO ANSWER TO WHY A NEW $40K VAN IS SOAKED INSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428336October 3, 2011
VISIBILITY
I WAS OUT IN THE FRONT PORCH NEAR MY GARAGE AROUND 7:30PM AND MY SIENNA WAS PARKED INSIDE THE GARAGE. SUDDENLY A LOUD NOISE LIKE AN EXPLOSION OF SORT OCCURRED THAT SCARED ME PRETTY BAD THAT PROMPTED ME TO LOOK INSIDE THE GARAGE AND I WAS SHOCKED TO SEE TWO LARGE HOLES SIMULTANEOUSLY ON EITHER SIDE (LEFT AND RIGHT) OF THE REAR WINDSHIELD AND THE GLASS WAS SLOWLY CAVING OUT AND THEN SHATTERED COMPLETELY IN (NOT SPIDER-WEB LIKE) SLOWLY FALLING AWAY INTO THE TRUNK. AFTER COMING BACK TO MY SENSES FROM THE INITIAL SHOCK, I CALLED MY INSURANCE COMPANY TO SEE IF THEY HAD HEARD OF SUCH FREAK INCIDENTS TO WHICH THEY SAID 'YES'. THEY DID MENTION TO GO TO THE DEALER AND SINCE IT IS STILL BRAND NEW (LESS THAN 9 MONTHS OLD), THE GLASS WILL BE REPLACED UNDER MANUFACTURER WARRANTY. I WENT TO[XXX] IN ARLINGTON, TX FROM WHOM I HAD PURCHASED THE VAN ALONG WITH THEIR DEALER WARRANTY ON TOP OF THE MANUFACTURER WARRANTY AND AFTER THEIR SERVICE MANAGER LOOKED AT THE NON-EXISTENT WINDSHIELD WITH SOME OF THE GLASS STILL HANGING ON TO THE EDGES, HE SAID HE CANNOT MAKE A JUDGMENT AS TO WHETHER IT WAS A MANUFACTURER'S DEFECT OR VANDALISM SINCE THERE IS NO WAY TO KNOW AS THE GLASS IS NOT IN THE WINDSHIELD ANYMORE (??!!!). I TOLD THEM THAT IF THE GLASS SHATTERS, IT WILL NOT BE INTACT AND YET THEY WOULD NOT BUY MY ARGUMENT. I CALLED TOYOTA CORPORATE AND THEY SAID UNLESS THE DEALER MAKES THE JUDGMENT, THEY CANNOT PROCEED WITH REPLACEMENT OF THE WINDSHIELD. I SINCERELY URGE THE NHTSA TO INQUIRE THIS INCIDENT SINCE IF IT HAD OCCURRED WHILE DRIVING, THERE WOULD HAVE BEEN A SERIOUS RISK OF DEATH OR INJURY CAUSED DUE TO THE SUDDEN SHOCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427557September 27, 2011
UNKNOWN OR OTHER
VEHICLE WAS IN PARK ON A FLAT STREET. I WANTED TO MOVE THE VEHICLE FORWARD, SO I DEPRESSED THE BRAKE, AND BEGAN SHIFTING THE (AUTOMATIC) SHIFTER TO DRIVE. THE GEAR SHIFT LEVER NEVER MADE IT TO THE DRIVE POSITION. AS I MOVED THE LEVER, THE CAR SHOT BACKWARDS, STRIKING A VEHICLE BEHIND ME WITH TREMENDOUS FORCE. I HAVE HAD THE SAME MODEL CAR FOR OVER 7 YEARS AND NEVER HAD THIS HAPPEN. I CANNOT FIGURE OUT HOW OR WHY THE CAR ACCELERATED (FORCEFULLY) IN REVERSE AS I WAS SHIFTING INTO DRIVE. *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10426556September 21, 2011
VISIBILITY
I HEARD AN EXTREMELY LOUD EXPLOSION SOUND COMING FROM THE ROOF OF MY 2011 SIENNA JUST RIGHT AFTER I GOT ONTO A HIGHWAY AND WAS TRAVELING ABOUT 40MPH. THE SURROUNDING WAS CLEAR WHEN IT HAPPENED. I CALLED THE POLICE WHO FOUND OUT THAT THE SUNROOF GLASS BULGED UP AND SHATTERED. THE POLICE COULDN'T FIND ANY SIGNS OF ROCKS HITTING THE SUNROOF AND BASED ON THE GLASS BREAKAGE PATTERN SUSPECTED THAT THE CAR'S INTERIOR CABIN PRESSURE MIGHT HAVE CAUSED THE SUNROOF GLASS TO EXPLODE AND BREAK. HOWEVER, THE TEMPERATURE AT THE TIME WAS ONLY AROUND 65'F, SO IT COULDN'T BE DUE TO HEAT. THE POLICE SUSPECTED THE SUNROOF GLASS COULD BE A DEFECTIVE PART AND ASKED ME TO FOLLOW UP WITH A TOYOTA DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10425528September 15, 2011
SEAT BELTS
ON SEPT 14, 2011 WHILE MY SON WAS IN THE SECOND ROW BUCKET SEAT ON THE PASSENGERS SIDE HIS SEAT BELT FAILED. THE FEMALE END OF THE SEAT BELT WHICH IS ANCHORED TO THE FLOOR, SEPARATED FROM THE FLOOR WHILE STILL BUCKLED. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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