Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10472132August 24, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE FRONT DRIVER SIDE DOOR WOULD EXHIBIT A POPPING NOISE WHEN OPENED. THE DEALER INSPECTED THE VEHICLE AND FOUND THAT THE DOOR WELD FAILED. THE MANUFACTURER ADVISED THE CONTACT THAT THE EXTENDED WARRANTY WAS EXPIRED AND DENIED ASSISTANCE WITH THE REPAIR. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 113,440.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471836August 22, 2012
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
ABOUT 5 MONTHS AGO I REALIZED THE DRIVER'S SIDE DOOR STARTED MAKING A CLICKING NOISE WHEN OPENING AND CLOSING. LAST WEEK I LEARNED IT WAS THE WELDING THAT CRACKED INSIDE THE DOOR FRAME. AS PER ALL THE COMPLAINTS ON THE INTERNET I BELIEVE TOYOTA NEEDS TO REISSUE AN EXTENDED WARRANTY ON THIS PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471338August 17, 2012
STRUCTURE:BODY
I HAVE A 2004 SIENNA LE THAT HAS ALWAYS BEEN GARAGE KEPT AND VERY WELL TAKEN CARE OF. THE DASH ON THE DRIVER, CENTER AND PASSENGER SIDE ABOVE THE AIRBAG HAS BEEN CRACKING FOR SOMETIME NOW AND WHAT ONCE STARTED AS A SMALL CRACK, IS NOW A SPIDERWEB OF CRACKS THAT EXTENDS OVER THE ENTIRE PASSENGER SIDE OF THE DASH. WHEN SEARCHING ON THE INTERNET FOR A USED DASH I CAME ACROSS THE FOLLOWING THREAD: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML AND DISCOVERED THIS IS NOT AN ISOLATED INCIDENT, THAT IT HAS, IN FACT, OCCURRED IN MANY 04 SIENNA'S. I, ALONG WITH MANY OTHERS FEEL THIS IS A SAFETY HAZARD DUE TO WHAT WOULD HAPPEN TO THE ALREADY CRACKED DASH IF THE AIRBAG WERE TO DEPLOY. I HAVE ALSO EMAILED TOYOTA WITH A COMPLAINT AS WELL. BECAUSE OF THE NUMBER OF INCIDENTS, I BELIEVE TOYOTA SHOULD ISSUE A RECALL. I NEED A NEW DASH, AND BECAUSE IT'S OBVIOUSLY A MANUFACTURER'S DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471164August 16, 2012
STRUCTURE:BODY:DOOR
DRIVER'S SIDE DOOR WITH LOUD POPPING NOISE WITH EVERY OPENING AND CLOSING AND JAR OF THE DOOR WITH THESE NOISES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470320August 12, 2012
STRUCTURE:BODY:DOOR
THE PROBLEM IS WITH OUR FRONT DRIVERS DOOR. IT STARTED OUT CLOSING ON MY LEG AND SQUEAKING. SINCE MY DRIVEWAY IS ON A SLIGHT HILL, I ATTRIBUTED IT TO THIS. I NEVER RECEIVED THE WARRANTY ENHANCEMENT? REGARDING THIS OR I WOULD HAVE KNOWN THESE WERE DUE TO A DEFECT WITH THE CAR DOOR HINGE WELDING AND WE WOULD HAVE BROUGHT IT IN FOR REPAIRS. SINCE THEN, THE DOOR STARTED TO MAKE A VERY LOUD CLICKING AND SQUEAKING NOISE. TOYOTA??S REPAIR, AS I HAVE READ, WAS TO REPLACE THE DOOR COMPLETELY. IT SAID THAT RE-WELDING WOULD NOT HOLD. WHEN ASKING ABOUT REPAIRING IT AT THE WALNUT CREEK DEALERSHIP, I WAS TOLD TO BRING IT TO A WELDING PLACE. I CALLED TOYOTA CORPORATE SEVERAL TIMES. CASE #[XXX]-I SPOKE WITH [XXX] WHEN ASKING HER WHY WE NEVER RECEIVED THIS NOTICE, SHE STATED THAT ??SHE COULD NOT GUARANTEE THAT ONE WAS MAILED TO US. I ASKED HER HOW WE WERE SUPPOSED TO KNOW THAT THIS WAS A PROBLEM AND HER RESPONSE WAS THAT IF I ALWAYS BROUGHT MY CAR TO THE TOYOTA DEALERSHIP THAT I COULD RELY ON THEM TO DIAGNOSE THE PROBLEM. FIRST, TOYOTA SHOULD FIX IT UNDER THE WARRANTY SINCE THEY NEVER NOTIFIED ME AND SECOND, SHOULDN'T A DOOR BE ON PROPERLY FOR SAFETY? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470318August 12, 2012
STRUCTURE:BODY:DOOR
OUR 2004 SIENNA VAN WAS AT THE DEALERSHIP FOR A REPAIR UNDER WARRANTY ENHANCEMENT. IN THE PAST, THE DOOR HAD CLOSED ON MY CHILD NUMEROUS TIMES DUE TO A DEFECT. AFTER THAT THE DOOR DID NOT CLOSE AT ALL UNLESS WE WENT OUT OF OUR VAN AND PUSHED UP ON IT AS IT WAS CLOSING. A MECHANIC AT TOYOTA POINTED OUT TO ME CHIPPED PAINT ABOVE THE DOOR WHICH WE WERE TOLD INDICATED THAT THE DOOR WAS SAGGING DUE TO THE HINGE NOT BEING STRONG ENOUGH TO HOLD THE DOOR PROPERLY & THAT THE HINGE NEEDED TO BE REPLACED. WHEN OUR VAN WAS IN FOR THE RECENT ENHANCED WARRANTY REPAIR, WE WERE TOLD THAT ALL OF THE REPAIR WAS COVERED EXCEPT THE HINGE, WHICH COSTS US $224.05. WE WERE TOLD THE HINGE NEEDED TO BE REPLACED OR WE WOULD CONTINUE TO HAVE THE DOOR GO OUT ON US.!THIS IS THE CAUSE OF THE PROBLEM ACCORDING TO SEVERAL TOYOTA MAINTENANCE TECHS, BUT THEY ARE CHARGING CUSTOMERS TO PAY FOR SOMETHING THAT SHOULD BE PART OF THE WARRANTY. IN ADDITION, ON OUR INVOICE IT STATED THAT OUR PASSENGER SLIDING DOOR THE CABLES ARE ALSO FRAID AND THE HINGE HAS PLAY. WHEN ASKING WHY THEY DID NOT DO THE WARRANTY ENHANCEMENT ON THIS DOOR, WE WERE TOLD THAT BECAUSE THE DOOR IS NOT TOTALLY NON-FUNCTIONING, THEY WILL NOT REPAIR IT EVEN THOUGHT THEY STATED THE PARTS ARE BAD! WE QUESTIONED BOTH TOYOTA WALNUT CREEK AND TOYOTA CORPORATE (CASE # [XXX] AND SEVERAL OTHER CASE #'S) SEVERAL TIMES EACH AND GOT NO HELP FROM EITHER! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470245August 11, 2012
STRUCTURE:BODY
DOOR CHECK BROKEN ON DRIVERS SIDE DOOR. I AM TOLD THIS REQUIRES THE DOOR TO BE REPLACED AT A COST OF $2,000. AS A RESULT, I HAVE AN UNSAFE SITUATION SINCE I HAD TO REMOVE THE DOOR CHECK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469273August 6, 2012
STRUCTURE:BODY
ON MULTIPLE OCCASIONS WE HAVE HAD ISSUES WITH OUR PASSENGER SIDE POWER SLIDING DOOR NOT WORKING/ STUCK. ON THE FIRST OCCURRENCE IT WAS STUCK "OPEN" POSING A HAZARD IF WE HAD OUR CHILDREN IN THE CAR OR WERE STRANDED ON THE HWY. ON THE SECOND MOST RECENT OCCURRENCE THE DOOR WAS STUCK CLOSED AND WOULD NOT OPEN AT ALL. VERY INCONVENIENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468902August 2, 2012
SEAT BELTS
THE DRIVERS SEAT BELT IS STUCK IN THE EXTENDED POSITION AND WILL NOT RETRACT. DEALERSHIP SAID THE RETRACTION MECHANISM IS BROKEN AND THE PART COSTS $400. I'VE READ ABOUT MANY OTHER OWNERS HAVING THE SAME PROBLEM. WHEN WILL SOMETHING LIKE THIS BE RECALLED. IT IS A REAL SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468924August 2, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT WAS DRIVING 15 MPH WHEN THE REAR PASSENGER DOOR OPENED INDEPENDENTLY. THE CONTACT CLOSED THE DOOR AND THE DOOR REMAINED SHUT UNTIL LATER RECURRING. THE CONTACT CALLED THE DEALER AND WAS ADVISED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TAKE THE VEHICLE TO THE DEALER FOR INSPECTION. THE FAILURE MILEAGE WAS 110,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468986August 2, 2012
STRUCTURE:BODY:DOOR
THE VAN'S PASSENGER REAR DOOR CABLE FRAYED CAUSING THE DOOR TO BE INOPERABLE AND UNABLE TO OPEN. THIS IS A DEFINITE SAFETY HAZARD SINCE MY 4 YEAR CHILD RIDES IN THE BACK OF THE VEHICLE. EVIDENTLY THERE WAS AN "EXTENDED WARRANTY" ISSUED JUST LAST MONTH BUT CONVENIENTLY ENOUGH MY VAN FALLS WITHIN THE YEAR RANGE BUT JUST OUTSIDE OF THE MILEAGE THRESHOLD FOR COVERAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468814August 1, 2012
STRUCTURE, AIR BAGS
I HAVE A 2004 SIENNA XLE LIMITED THAT HAS ALWAYS BEEN GARAGE KEPT AND VERY WELL TAKEN CARE OF. THE DASH ON THE PASSENGER SIDE ABOVE THE AIRBAG HAS BEEN CRACKING FOR SOMETIME NOW AND WHAT ONCE STARTED AS A SMALL CRACK, IS NOW A SPIDERWEB OF CRACKS THAT EXTENDS OVER THE ENTIRE PASSENGER SIDE OF THE DASH. WHEN SEARCHING ON THE INTERNET FOR A USED DASH I CAME ACROSS THE FOLLOWING THREAD: HTTP://WWW.AUTOMOTIVEFORUMS.COM/T959673-DISCUSS2004_SIENNA_CRACKED_DASHBOARD.HTML AND DISCOVERED THIS IS NOT AN ISOLATED INCIDENT, THAT IT HAS, IN FACT, OCCURRED IN MANY 04 SIENNA'S. I, ALONG WITH MANY OTHERS FEEL THIS IS A SAFETY HAZARD DUE TO WHAT WOULD HAPPEN TO THE ALREADY CRACKED DASH IF THE AIRBAG WERE TO DEPLOY. I HAVE CALLED TOYOTA AND REGISTERED A COMPLAINT AND WAS ASSIGNED CASE #: 1207232487. I HAVE ALSO EMAILED TOYOTA WITH A COMPLAINT AS WELL. BECAUSE OF THE NUMBER OF INCIDENTS, I BELIEVE TOYOTA SHOULD ISSUE A RECALL. I NEED A NEW DASH, AND BECAUSE IT'S OBVIOUSLY A MANUFACTURER'S DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468292July 30, 2012
STRUCTURE:BODY:DOOR
IN FALL 2010 THE PASSENGER SIDE REAR SLIDING DOOR IN MY 2004 TOYOTA SIENNA, WHICH IS AUTOMATIC, BEGAN NOT OPENING AND NOT CLOSING WHEN THE "AUTOMATIC" BUTTON WAS PUSHED OR WHEN THE HANDLE WAS PULLED WHICH AUTOMATICALLY TRIGGERS THE MOTOR TO START. I FIGURED IT WAS THE MOTOR GOING BAD SO I TURNED IT OFF AND BEGAN USING IT MANUALLY. I TOOK IT INTO A TOYOTA DEALERSHIP IN JANUARY 2011. I WAS TOLD IT WOULD COST $80 FOR A DIAGNOSTIC TEST WHICH I COULDN'T AFFORD AT THE TIME. HE SAID DEPENDING ON WHAT THEY FOUND A NEW MOTOR AND CABLE COULD RUN ANYWHERE BETWEEN $500 AND $1800. HE THEN TOLD ME THAT SOMETIMES DIRT GETS BUILT UP IN THE TRACK OF THE DOOR WHICH CAN MAKE IT HARD FOR THE MOTOR TO OPEN/CLOSE AND HE SHOWED ME HOW TO WASH IT OUT. I DID BUT IT DIDN'T HELP. I CONTINUED TO USE IT MANUALLY. IN THE SPRING OF 2011 THE DOOR GOT JAMMED PART WAY OPEN. I COULD NOT GET IT TO OPEN OR CLOSE. AFTER LOOKING AT THE DOOR MYSELF I NOTICED A BOLT ON THE BACK OF THE DOOR WHERE THE CABLE RUNS LOOKED LOOSE AND WHEN I FINALLY GOT THE DOOR TO SHUT, I WATCHED THE CABLE AND SAW THAT IT WAS NOT WORKING AS IT SHOULD. I TOOK IT TO A MECHANIC WHO REPLACED THE BOLT, THIS MECHANIC SAID THAT THE MOTOR WAS WORKING FINE. IT WAS A CABLE ISSUE. I DECIDED TO STOP USING THE DOOR COMPLETELY BECAUSE I WAS WORRIED THE CABLE WOULD BREAK OR IT WOULD RUIN THE MOTOR. ON MARCH 13, 2012 WHILE WE WERE IN ANOTHER CITY A FRIEND UNKNOWINGLY OPENED THE DOOR AND IT GOT STUCK OPEN AGAIN. IT WAS STUCK OPEN ABOUT 6 INCHES. WE WERE STUCK IN ANOTHER CITY WITH NO WAY TO GET HOME. I HAVE SINCE FOUND COUNTLESS REPORTS ONLINE ABOUT THIS ISSUE IN 2004-2007 TOYOTA SIENNAS. WHY ISN'T THERE A RECALL? CLEARLY THIS IS A SAFETY ISSUE. WHAT IF THERE WAS A CAR ACCIDENT/FIRE AND WE COULD NOT ESCAPE BECAUSE THAT DOOR WOULD NOT OPEN -- I HAVE 3 KIDS IN CARSEATS STILL. OR A CHILD ACCIDENTALLY OPENS THE DOOR WHILE ITS MOVING AND IT GETS STUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468067July 28, 2012
STRUCTURE:BODY
DRIVER SIDE SLIDING DOOR IS BROKEN. DEALER SAYS WELD IS BROKEN REQUIRING COMPLETE DOOR REPLACEMENT AT A COST OF $2000. THE DRIVER DOOR WAS REPLACED YEARS AGO UNDER A RECALL BECAUSE IT TOO HAD A BROKEN WELD. *TR THIS SLIDING DOOR PROBLEM IS NOT AN ISOLATED ISSUE. THE DEALERS ARE WELL AWARE OF THE PROBLEM ON THESE VANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468585July 26, 2012
STRUCTURE
LETTER FROM SENATOR SCHUMER ON BEHALF OF CONSTITUENT RE A REIMBURSEMENT ISSUE WITH 2004 TOYOTA SIENNA (DOT/I# S 2012 187) *TGW ON AUGUST 9, 2009, THE SPARE TIRE CABLE HAD TO BE REPLACED DUE TO CORROSION. IN THE SPRING OF 2011, TOYOTA ISSUED A SAFETY RECALL. THEIR NOTICE STATED IF YOU HAVE PREVIOUSLY PAID FOR THE REPAIR, SUBMIT THE BILL AND REIMBURSEMENT CONSIDERATION WOULD BE GIVEN. ON OCTOBER 19, 2011, TOYOTA REQUESTED FOUR ADDITIONAL DOCUMENTS. ON FEB 8, 2012, THE CONSUMER WAS DENIED REIMBURSEMENT, BECAUSE HE WAS UNABLE TO PROVIDE THE CREDIT CARD STATEMENT THAT WAS USED TO PAY FOR THE REPAIR. *JB UPDATED 08/28/12. *JB UPDATED 10/25/12.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467699July 25, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY
POWER SLIDING DOOR CABLE BROKE. CONFIRMED WITH TOYOTA DEALER THAT BREAKING CABLE CAUSED POWER DOOR MOTOR TO FAIL. TOYOTA HAS WARRANTY ENHANCEMENT TO COVER CABLE, BUT WILL NOT COVER MOTOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465901July 16, 2012
STRUCTURE:BODY:DOOR
PASSENGER DOOR MAKES NOISE (HINGES) AND TOYOTA DON'T COVER IT. I DID RECEIVED A NOTICE FROM TOYOTA THAT THEY COVER 120K MILEAGE / 9 YEARS FOR SLIDING DOOR PROBLEM NOT FOR DRIVER DOOR. THE DEALER IS ASKING ME ABOUT $2,500 TO CHANGE THE DOOR. IT'S NOT FAIR. TOYOTA NEED TO FIX THEIR PROBLEM!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465665July 14, 2012
STRUCTURE:BODY, EXTERIOR LIGHTING
PURCHASED THIS VEHICLE CERTIFIED USED IN 2007 WITH APPROX. 6 MONTHS LEFT ON THE 3 YEAR WARRANTY... THIS VEHICLE HAS FOG LIGHTS, DAYTIME RUNNING LIGHTS, AND XENON HEADLIGHTS/HIGH BEAMS. OF THESE EIGHT SETTINGS (LEFT AND RIGHT) ONLY ONE DOES NOT WORK -- THE RIGHT SIDE REGULAR BEAM HEADLIGHT. THE R/S HIGH BEAM WORKS FINE. R/S HEADLIGHT WAS INTERMITTENT FROM DATE OF PURCHASE. APPEARED TO BE A SIMPLE ELECTRICAL CONNECTION FAILURE AS HEADLIGHT WOULD COME BACK ON AFTER A SLIGHT STRIKE OF THE HEADLIGHT UNIT. ALSO NOTICED UNIT WOULD ACCUMULATE CONDENSATION AFTER RAINS. EVENTUALLY LIGHT STARTED GOING OUT MORE OFTEN AND STAYING ON FOR LESS TIME. BY DECEMBER THE LIGHT WOULD NOT COME ON AT ALL. SCHEDULED A SERVICE VISIT WITH OIL CHANGE BUT COULD NOT STAY LONG ENOUGH TO FULLY SOLVE THE PROBLEM. CAME BACK IN JANUARY FOR FULL EVALUATION. AFTER AN ENTIRE DAY OF TROUBLESHOOTING, THE TECHNICIAN BROUGHT ME BACK TO SHOW ME THAT THE HEADLIGHT BULB WORKED IN THE LEFT SIDE UNIT FINE. ALSO, THE RIGHT SIDE UNIT WORKED ON THE LEFT SIDE WHILE THE LEFT SIDE UNIT SHOWED MALFUNCTION ON THE RIGHT SIDE -- INDICATING BOTH THE UNITS WORKED FINE, BUT PROBLEM WAS ANOTHER SECTION (THE BALLAST?). TOYOTA SUGGESTED REPLACING THE WHOLE UNIT (DESPITE THE FACT THAT THEY PROVED TO ME THAT IT WORKED) AT A PRICE OF $1000 PLUS LABOR (SINCE IT WAS NO LONGER UNDER WARRANTY). I DECLINED THE OBVIOUSLY RIDICULOUS SUGGESTION AND TOOK IT HOME TO TRY MY OWN TROUBLESHOOTING. I DISCOVERED I COULD GET THE LIGHT TO COME ON BY PULLING TIGHT THE WIRE DEDICATED TO THE R/S XENON BULB STRAIGHT BACK FROM THE UNIT. THIS CAUSED THE LIGHT TO COME ON AND STAY ON OFTEN, THOUGH NOT ALWAYS, SIMILAR TO THE TIME IT WAS PURCHASED. HOWEVER, AFTER THE VERY FIRST HEAVY RAIN, THE HEADLIGHT UNIT HAD EXTENSIVE CONDENSATION INSIDE THE PLEXIGLASS AND THE LIGHT NEVER WORKED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465664July 14, 2012
STRUCTURE:BODY
THE PASSENGER SIDE AUTOMATIC SLIDING DOOR OPENING MECHANISM DOES NOT PROPERLY OPEN THE DOOR. PUSHING THE OPEN BUTTON PRODUCES A WHIRRING NOISE OF THE DOOR MOTOR AND A SINGLE JERKY RESPONSE OF THE DOOR, BUT NOT AN ACTUAL OPENING OF THE DOOR. THE HAPPENS IN THE BOTH OPEN AND CLOSE POSITIONS. WITH THE INSIDE HANDLE COVER REMOVED, I COULD SEE THAT PUSHING THE OPEN BUTTON DID NOT ACTUATE THE LATCH FULLY. "MANUALLY ASSISTING" BY PULLING THE HANDLE (BOTH INSIDE AND OUT) DID MANAGE TO ACTUATE THE DOOR OPENING MECHANISM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465138July 10, 2012
AIR BAGS
TL* THE CONTACT OWNED A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE FRONT DRIVER'S SIDE TIRE BLEW OUT, CAUSING THE VEHICLE TO ROLL OVER. NONE OF THE AIR BAGS DEPLOYED DURING THE CRASH. TWO PASSENGERS IN THE VEHICLE SUFFERED NECK INJURIES AND THE CONTACT SUFFERED AN INJURY TO THE ARM. THE VEHICLE WAS DESTROYED DURING THE CRASH. THE CONTACT DID NOT CONTACT THE MANUFACTURER. THE FAILURE MILEAGE WAS 185,000.
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0

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