Toyota Sienna Complaints (2011)

615 consumer complaints on file.

#10471641August 20, 2012
SEAT BELTS
MY 12 YEAR OLD SON REACHED BACK FOR THE SEAT BELT FOR THE MIDDLE ROW SEAT BEHIND THE PASSENGER WHILE THE AUTOMATIC DOOR WAS CLOSING. HIS HAND BECAME TRAPPED BETWEEN THE DOOR AND FRAME AS THE AUTOMATIC DOOR SHUT. THE DOOR DID NOT RELEASE AUTOMATICALLY AND ONLY RELEASED WHEN HE USED HIS OTHER HAND TO PUSH THE "DOOR OPEN" BUTTON. UNFORTUNATELY HE SUFFERED A FRACTURE OF HIS 4TH RIGHT METACARPAL. WE ARE VERY CONCERNED ABOUT THE CLOSE PROXIMITY OF THE DOOR MECHANISM AND THE SEAT BELT, AND ALSO ABOUT THE LACK OF A SAFETY MECHANISM FOR AUTOMATIC SENSING/RELEASE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10471257August 17, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE WAS INVOLVED IN A CRASH AND THE AIR BAGS DID NOT DEPLOY. THE DRIVER WAS INJURED AND THE VEHICLE WAS DESTROYED. THE INSURANCE COMPANY TOOK THE VEHICLE BUT WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE AIR BAG FAILURE. THE CONTACT STATED THAT A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 46,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10470305August 12, 2012
SERVICE BRAKES
I BOUGHT A BRAND NEW 2011 TOYOTA SIENNA XLE IN MAY OF 2011 FROM JAY WOLFE TOYOTA IN KANSAS CITY MO. AFTER 1000 MILES WITHIN LESS THAN A MONTH, STARTED HAVING BRAKE PROBLEMS. WHEN I PRESS THE BRAKE, IT WAS GLIDING, TAKING THE PADDLE TO THE FLOOR IN ORDER TO STOP THE VEHICLE EVEN AT SLOW SPEEDS. I WAS ENROUTE TO OMAHA FOR THE WEEKEND WITH MY FAMILY AND KIDS WHEN I STARTED HAVING THE BRAKE PROBLEM. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THEY TOOK 4 DAYS TO CHECK AND DETERMINE IT WAS AIR IN THE BRAKE SYSTEM. I AM SURE THERE WAS MORE TO IT BUT THAT IS ALL THEY SAID AND FIXED. ONE PERSON FROM CORPORATE WAS THERE AND TOLD US AND GUARANTEED THAT WE SHOULD NEVER SEE THIS PROBLEM AGAIN. NOW LESS THAN A YEAR AFTER AT 26000 MILES STARTED HAVING SAME ISSUES WITH BRAKE. NOW THE DEALERSHIP SAYS THERE MAY BE A LEAK IN THE BRAKE SYSTEM THAT MAY NOT HAVE BEEN LOOK AT BEFORE. I ADVISED THEM DUE TO SAFETY OF MY FAMILY AND MY KIDS AND OTHERS ON THE ROAD, I AM NOT TAKING THIS VEHICLE BACK AND I REQUESTED TO BE REPLACED WITH ANOTHER NEW VEHICLE SINCE THEY ARE AT FAULT BY SELLING ME A VEHICLE WITH A BRAKE PROBLEM AND BY NOT FIXING IT RIGHT IN THE FIRST PLACE. NOTING THAT TOYOTA HAVE HAD PROBLEMS WITH MANY CARS WITH BRAKE FAILURE IN THE PAST. PLEASE ADVISE ME WHAT I WOULD NEED TO DO IN ORDER TO GET MY VEHICLE REPLACED FOR THE SAFETY OF MY FAMILY AND KIDS SINCE I NO LONGER FEEL SAFE BEING IN THE CURRENT VEHICLE. THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466462July 18, 2012
EQUIPMENT:OTHER:LABELS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT RECEIVED THE RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS). THE CONTACT FOLLOWED THE INSTRUCTIONS LISTED IN THE RECALL NOTICE, BUT THE MANUFACTURER WAS YET TO RESPOND. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THE CONTACT WOULD HAVE TO WAIT UNTIL LATER IN THE YEAR FOR THE CORRECT LABELING INFORMATION TO BECOME AVAILABLE. THE CONTACT WAS ALSO ADVISED TO TAKE THE VEHICLE TO AN AUTHORIZED DEALER. THE DEALER WAS UNAWARE OF THE RECALL AND COULD NOT ASSIST. THE MANUFACTURER THEN ADVISED THE CONTACT TO WAIT UNTIL LABELING INFORMATION WAS SENT OUT TO CONSUMERS. THE FAILURE MILEAGE WAS 21,000. UPDATED 08-09-12 *BF THE CONSUMER WAS ADVISED ON 07/24/2012, BY TOYOTA CORPORATE OFFICE, THAT THERE IS NO REMEDY FOR THIS RECALL NOTICE AND NO ETA. UPDATED 08/09/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463012June 25, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE ATTEMPTING TO DRIVE INTO A RESIDENTIAL DRIVE WAY, HE APPLIED THE BRAKES AND THERE WAS AN INCREASE IN THE ENGINE RPMS. THE CONTACT MENTIONED THAT HE HAD TO SHIFT INTO PARK IN ORDER TO STOP THE FAILURE. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 13,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462611June 21, 2012
STRUCTURE:BODY
THE OPENING SEQUENCE OF POWER SLIDING DOORS ON BOTH SIDES OF THIS VEHICLE IS OUT-OF-SEQUENCE WHEN OPENED WITH THE DOOR HANDLE. WHEN USING DOOR HANDLE, THERE IS A LOUND NOISE WHEN DOOR FIRST OPEN, IT CAUSED BY THE MECHANICAL LATCH WERE NOT COMPLETLY OPEN BEFORE THE DOOR WAS PULLED BY DORR'S MOTOR. THIS PROLONGES "JERK" COULD EVENTUALLY CAUSE THE LATCH TO BREAK OR DEFECTED TO THE POINT IT CAN NOT FULLY LATCHED ON AND MAY CAUSE DOOR TO OPEN WHILE DRIVING. THIS PROBLEM IS NOT DETECTED IF DOOR OPENING USING REMOTE CONTROL OR INSIDE VEHICLE BUTTONS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461946June 16, 2012
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I WAS STOPPED FOR A RED LIGHT AT A TRAFFIC LIGHT ON HIGHWAY 20 IN NICEVILLE, FL. I HAD MY RIGHT FOOT ON THE BRAKE WHEN I FELT THE VEHICLE ATTEMPT TO SURGE FORWARD AND I COULD HEARD THE ENGINE REV. I LOOKED AT THE TACHOMETER AND NOTICED THE ENGINE WAS AT 2000 RPM INSTEAD OF THE NORMAL IDLE OF APPROX 800 RPM. WHEN THE LIGHT TURNED GREEN, I DROVE AWAY AND THE VEHICLE DROVE NORMALLY. I DID NOT HAVE ANOTHER INCIDENT DRIVING HOME EVEN WHEN I STOPPED AT OTHER TRAFFIC LIGHTS. THIS IS THE SECOND OCCURRENCE OF THIS UN-COMMANDED ACCELERATION - THE OTHER TOOK PLACE LAST YEAR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460462June 15, 2012
TIRES
2011 TOYOTA SIENNA. CONSUMER WRITES IN REGARDS TO DEFECTIVE TIRES *TGW THE CONSUMER STATED THE VEHICLE CAME EQUIPPED WITH GOODYEAR EAGLE TIRES. ON MARCH 2, 2012, A 10,000 MILE SERVICE WAS PERFORMED. HOWEVER, SIX DAYS LATER, THE CONSUMER AND HER HUSBAND EXPERIENCED A BLOWOUT ON THE REAR PASSENGER TIRE. A NEW TIRE WAS PURCHASED ON MARCH 9, 2012. ON APRIL 28, 2012, THE CONSUMER AND HER HUSBAND EXPERIENCED ANOTHER BLOWOUT ON THE DRIVER'S SIDE FRONT TIRE. THE CONSUMER HAS SINCE REPLACED ALL OF THE TIRES WITH A DIFFERENT BRAND. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460806June 6, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE LOST POWER AND DECELERATED TO 25 MPH BEFORE STALLING WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE BUT THE VEHICLE WOULD ACCELERATE OVER 5 MPH. THE VEHICLE WAS TAKEN TO THE DEALER AND WAS TEST DRIVEN. THE DEALER WAS ABLE TO RECREATE THE FAILURE BUT THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 16,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460526June 4, 2012
ENGINE AND ENGINE COOLING
THE VEHICLE CAUGHT ON FIRE AFTER DRIVEN FOR APPROXIMATELY 5 MILES AND PARKED FOR SEVERAL MINUTES. IT ONLY HAD ABOUT 6,100 MILES AND PURCHASED NEW 9 MONTHS AGO. THE FIRE CAUSED TOTAL LOSS TO THE VEHICLE AND EVERYTHING INSIDE INCLUDING THE CHILD SEATS AND STROLLER WAS PERMANENTLY DAMAGED BY HEAT AND SMOKE. ACCORDING TO THE INCIDENT REPORT FROM FIRE DEPARTMENT, IT APPEARS THAT THE FIRE IGNITED AT THE UPPER LEFT CORNER (PASSENGER SIDE) OF THE ENGINE BAY. NO EVIDENCE OR INDICATION OF INCENDIARY FIRE WAS FOUND. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10458177May 12, 2012
POWER TRAIN
VEHICLE WOULD EXPECTEDLY SLOW DOWN WHEN YOU ACCELERATE. THE LOSS OF POWER WOULD LAST BETWEEN 2 TO 7 SECONDS. I HAVE ALREADY TAKEN THE CAR TO THE DEALER SINCE THE 15K-MILE SERVICE. THE DEALER COULD NOT FIND ANYTHING. NONETHELESS, THE ISSUE IS STILL OCCURRING ON A WEEKLY BASIS. THIS IS A VERY SERIOUS HAZARD. AFFECTED VEHICLE COULD GET REAR ENDED AS IT ACCELERATE FROM STOP LIGHTS WHEN IT SUDDENLY SLOWS DOWN. WHAT'S WORSE? IMAGINE YOUR FAMILY IN THE CAR WHEN YOU WANT TO MAKE A LEFT TURN, YOU PRESS THE GAS PEDAL TO ACCELERATE, BUT IT SLOWS DOWN BEFORE YOU CAN CLEAR THE ON COMING TRAFFIC. I HOPE TOYOTA IS LISTENING TO THIS!!! THIS DEFECT COULD HAVE VERY DIRE RESULTS. I HAVE FOUND SIMILAR COMPLAINTS IN VARIOUS FORUMS ONLINE. I AM CERTAIN MORE PEOPLE ARE EXPERIENCING THIS AND DON'T KNOW WHERE TO REPORT IT. NHTSA, PLEASE REQUEST SIMILAR COMPLAIN DATA FROM TOYOTA DEALERS ABOUT THIS VERY DANGEROUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457189May 2, 2012
UNKNOWN OR OTHER
IN MAY OF 2011 I PURCHASED A TOYOTA SIENNA 8 PASSENGER THAT HAS BEEN RECLASSIFIED IN NOV 2011 FROM 1550 LB CARGO AND PASSENGER CAPACITY.TO 1325 THAT RENDERS IT NON COMPATIBLE, FOR WHICH I HAD BOUGHT THE VEHICLE FOR. THEREFORE IT HAS CAUSED AND RENDERS THIS WHAT WAS 8 PASSENGER AND VALUE TO DECREASE. THIS IS CLEARLY A MISS REPRESENTATION OF SALE,AND CUSTOMERS SHOULD BE COMPENSATED OR A FIX TO RESTORE THIS CLASSIFICATION SHOULD BE ISSUED.I HAVE CONTACTED BOTH TOYOTA AND DEALER TO MY REGRET NO SOLUTION FOR THIS PROBLEM IS AVAILABLE BUT IF ONE WERE TO PUT 8 PASSENGER AND CARGO, SKIP THE CARGO OR LUGGAGE 8 X'S ADULTS @190= 1520 WHO WOULD BE HELD ACCOUNTABLE???? *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456425April 25, 2012
TIRES, TIRES:TREAD/BELT
I TOOK MY CAR IN FOR AN OIL CHANGE AND ASKED THEM TO CHECK MY TIRES DUE TO MY PRESSURE LIGHT BEING ON AND THE CAR WAS DRIVING FUNNY. UPON INSPECTION IT WAS DISCOVERED THAT THERE WAS A BUSTED BELT IN THE SIDEWALL. THIS IS THE SECOND TIRE I HAVE HAD TO REPLACE IN TWO MONTHS. ALSO, IT WAS STATED AT THIS TIME THAT MY CAR WILL NOT PASS INSPECTION DUE TO WEAR ON THE TREAD AND I WILL NEED TO BUY NEW TIRES BEFORE RE-REGISTERING MY VEHICLE. CAR IS LESS THAN ONE YEAR OLD WITH UNDER 20,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456091April 23, 2012
TIRES, TIRES:SIDEWALL
ON MARCH 3,2012 WHILE RETURNING FROM ASHEVILLE,NC TO OUR HOME IN GRAYSLAKE,IL WITH A FULL DAY OF NOTHING BUT INTERSTATE DRIVING OUR TIRE WARNING INDICATOR LIGHT CAME ON . WE PULLED OFF AT THE NEXT EXIT BY CALUMET CITY,IL. ASSUMING I JUST NEEDED TO ADD SOME AIR TO THE TIRE I WAS SURPRISED TO SEE THE WHOLE SIDEWALL SPLIT OPEN. WE HAD NOT HIT ANY SHARP OBJECTS OR POTHOLES,BUT THE RUN FLAT TIRE WAS RUINED. AS THE 2011 TOYOTA SIENNA AWD DOES NOT HAVE A SPARE AAA COULD NOT HELP TO REPLACE THE TIRE. THEY COULD TOW US TO THE NEAREST TOYOTA DEALERSHIP, BUT WHEN WE NOTIFIED THE DEALERSHIP THEY INFORMED US SINCE IT WAS LATE SATURDAY AFTERNOON THEY WOULD NOT BE ABLE TO TAKE A LOOK AT THE TIRE UNTIL MONDAY. WE THEN MADE THE DECISION TO HAVE THE VAN TOWED TO THE TOYOTA DEALERSHIP NEAREST OUR HOME(LIBERTYVILLE,IL) AT OUR EXPENSE.TOYOTA GLADLY REPLACED THE TIRE (WITH ONLY 9400 MILES OF WEAR) FOR $283.00 AND TOLD ME IF ANY COMPLAINTS TO TAKE THE TIRE TO A BRIDGESTONE DEALER. I INFORMED THE TOYOTA DEALERSHIP THAT IF THE AWD SIENNA HAD A SPARE AND IF I WOULD HAVE KNOWN BEFORE PURCHASING THIS VEHICLE IT DID NOT HAVE A SPARE I WOULD NOT BE IN THIS PREDICAMENT. I TOOK THE TIRE TO THE BRIDGESTONE DEALER . HE SAID IT LOOKED LIKE THE TIRE WAS DAMAGED(IT WAS NOT,IT JUST SPLIT APART) AND SAID HE WOULD SEND IT TO THE CORPORATE OFFICE TO BE EVALUATED. THIS WAS A MONTH AND A HALF AGO WITH NO RESPONSE. I AM AFRAID THIS WILL HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453555March 30, 2012
TIRES, TIRES:TREAD/BELT
I BOUGHT A 2011 TOYOTA SIENA XLE WITH BRIDGESTONE P35/55RF18 TIRES. THEY ARE THE ORIGINAL TIRES AND HAVE BEEN ROTATED ACCORDING TO SCHEDULE. AFTER 25,000 MILES, THEY ARE BALD. I NOTICED SLIPPING AND TIRE FAILURE, THEN INSPECTED THEM. THE FRONT TIRES LOOK LIKE RACING SLICKS WITH NO REMAINING TREAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10453556March 30, 2012
EQUIPMENT:OTHER:LABELS
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER 11V560000 (EQUIPMENT:OTHER:LABELS) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE CONTACT STATED THAT THE REMEDY STATED THAT THE MANUFACTURER WOULD NOTIFY OWNERS OF THE RECALL AND PROVIDE A REMEDY WHEN ONE HAD BECOME AVAILABLE. THE REMEDY WAS FOR OWNERS TO RECEIVE A CORRECTED PLACARD ALONG WITH A REVISED OWNER'S MANUAL THAT STATED THAT THE ACTUAL WEIGHT OF THE VEHICLE, AT NO COST TO THE CONTACT. THE CONTACT WAS DISPLEASED WITH THE RECALL REMEDY AND STATED THAT INSTEAD OF MAILING A 'CORRECTED' MANUAL TO OWNERS, THE MANUFACTURER SHOULD REPAIR THE VEHICLE SO THAT IT WOULD MATCH THE WEIGHT STATED ON THE PLACE CARD AND IN THE OWNER'S MANUAL. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10451002March 9, 2012
SEAT BELTS
TL* THE CONTACT OWNS 2011 TOYOTA SIENNA. THE CONTACT STATED THAT THE THIRD ROW MIDDLE BEAT THAT RETRACTED FROM THE CEILING WAS TANGLED AROUND A CHILD'S WAIST WHILE SLEEPING. THE FAILURE ALMOST CAUSED THE SEAT BELT TO STRAGGLE THE CHILD. THE CHILD BEGUN TO TURN BLUE SO THE CONTACT HAD TO CUT THE SEAT BELT TO RELEASE THE CHILD. THE CONTACT CALLED THE MANUFACTURER AND FILED A COMPLAINT. THE DEALER WAS CONTACTED TO SECURE AN APPOINTMENT TO HAVE THE SEAT BELT REPLACED. THE FAILURE MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10450839March 9, 2012
STRUCTURE:BODY
SIDE POWER DOOR DOES NOT OPEN. HANDLE IS USED TO OPEN DOOR DURING NORMAL OPERATION. POWER SLIDER OPENS ABOUT 6 INCHES AND THEN STICKS. A ALARM SOUNDS. POWER SLIDE MOTOR STOPS DOOR FROM OPENING. DOOR JUMPS BACK AND FORTH AND WILL NOT OPEN REGARDLESS OF AMOUNT OF FORCE USED. DOOR WILL CLOSE IF PUSHED SHUT. PROBLEM IS INTERMITTENT AND HAS NOT BEEN DEALT WITH BY DEALER WHICH HAS BEEN COMPLAINED ABOUT AND DOCUMENTED THROUGHOUT THE LAST YEAR. DEALER UNABLE TO REPEAT ISSUE. DEALER HAS ACCUSED OWNER OF NOT USING HANDLE CORRECTLY. IN AN EMERGENCY SITUATION THIS FAILURE COULD RESULT IN PASSENGERS BEING TRAPPED IN PASSENGER COMPARTMENT BECAUSE OF THIS HAZARD. THIS PROBLEM IS DOCUMENTED BY OTHER OWNERS ON TOYOTA FORUMS AND OTHER NHTSA SAFETY COMPLAINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450680March 7, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA. THE CONTACT STATED THE DRIVER'S SIDE AUTOMATIC SLIDING DOOR JAMMED AND FAILED TO RELEASE OPEN UNTIL BODY FORCE WAS APPLIED TO THE DOOR. THE FAILURE OCCURRED FIFTY TIMES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER TWICE AND THEY WERE UNABLE TO DUPLICATE THE MALFUNCTION. THE CONTACT PLANNED TO NOTIFY THE MANUFACTURER OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 8,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449225February 24, 2012
SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES
TL* THE CONTACT OWNS A 2011 TOYOTA SIENNA WITH 18,600 MILES. THE CONTACT HAD THE VEHICLES STEERING MODIFIED BECAUSE OF A HANDICAP. THE CONTACT RECEIVED THE RECALL NOTICE 10V620000, SERVICE BRAKES, HYDRAULIC:PEDALS AND LINKAGES. WHEN THE CONTACT TOOK THE VEHICLE TO THE DEALER TO HAVE THE RECALL PERFORMED, HE WAS TOLD THAT THEY COULD NOT DO THE WORK DUE TO THE PREVIOUS MODIFICATION TO THE VEHICLE. THE MANUFACTURER WAS CONTACTED, BUT THEY HAD NOT OFFERED ANY ASSISTANCE. UPDATED 03/14/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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