Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10489941December 27, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
2004 TOYOTA SIENNA XLE LIMITED. CONSUMER WRITES IN REGARDS TO PROBLEMS WITH DOORS ON VEHICLE. *SMD THE CONSUMER STATED THE REAR LIFT GATE WAS REPAIRED SEVERAL TIMES. THE CONSUMER WAS INFORMED THERE WAS A RECALL INVOLVING A PARTICULAR PART ON THE VEHICLE, AND SHE HAS BEEN HAVING PROBLEMS EVER SINCE. THE CONSUMER STATED WHEN SHE OPENED THE LIFTGATE, IT WOULD FLY OPEN TOO QUICKLY AND WHEN SHE CLOSED IT, IT WOULD ESSENTIALLY CRUSH SOMEONE UNTIL IT FINALLY RE-OPENED. THE CONSUMER STATED THE SAFETY MECHANISM WAS CLEARLY FAULTY. APPROXIMATELY TWO WEEKS AGO, THE LEFT REAR SLIDING DOOR BECAME DIFFICULT TO OPEN AND CLOSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490128December 26, 2012
SEAT BELTS
I OWN 2004 TOYOTA SIENNA MINI VAN . FOR MANY YEARS, I ALWAYS HAVE A PROBLEM WITH THE DRIVER SIDE SEAT BELT. IT SOMETIMES SIMPLY DOES NOT RETRACT. THE FRONT SEAT BELTS FREQUENTLY JAMMED AND FOLDED AND UNABLE TO RETRACT BY ITSELF. I HAVE TOYOTA DEALERS TO CHECK THE PROBLEM IN 2011 AND 2012, BUT THEY ARE NOT BE ABLE TO FIX IT. PLEASE GO TO THE LINK BELOW, THERE ARE 33 CASES REPORTED THERE HTTP://WWW.CARPROBLEMZOO.COM/TOYOTA/SIENNA/SEAT-BELT-PROBLEMS.PHP NHTSA SHOULD HAVE TOYOTA TO RECALL THIS SAFETY DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10489479December 21, 2012
STRUCTURE:BODY
AUTOMATIC SLIDING SIDE DOOR CABLE SNAPPED DOOR SLIDE CLOSED ON A CHILD ENTERING. VAN WAS PARKED ON A SLIGHT HILL DOOR WAS ALREADY OPEN CHILD ENTERING DOOR OF VAN WHEN CABLE THAT OPENS AND CLOSES DOOR SNAPPED AND RELEASED DOOR AND DOOR SLID CLOSE SLAMMING THE CHILD UP AGAINST THE DOOR PILLAR BETWEEN FRONT PASSENGER DOOR AND SLIDING SIDE DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10488657December 13, 2012
STRUCTURE:BODY
THE BACK PASSENGER DOORS BOTH SIDES CAN NOT OPEN. THESE HAPPEN AT LEAST 3 TIMES ALREADY. THE LATCHES STUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10487867December 10, 2012
STRUCTURE:BODY
REAR SIDING DOOR CABLES SNAPPED. UNABLE TO OPEN AND CLOSE REAR DOORS PROPERLY MAKING FOR DANGEROUS SITUATION WITH SMALL CHILDREN IN BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486315November 28, 2012
STRUCTURE:BODY
WE HAVE A FAILURE OF THE DRIVER'S SIDE DOOR CHECK MOUNTING PANEL. THE DOOR MAKES A POPPING NOISE WHEN OPENED AND CLOSED. I TOOK IT TO OUR TOYOTA DEALER AND THEY SAID IT WAS AN ENGINEERING FLAW THAT TOYOTA ACKNOWLEDGED BUT WE WERE TOO LATE TO TAKE ADVANTAGE OF THE ENHANCE WARRANTY. WE WERE TOLD WE WOULD HAVE TO BUY A NEW DOOR FOR AROUND $1500. WE BELIEVE SINCE THIS IS A DESIGN FLAW THAT TOYOTA HAS ACKNOWLEDGED PREVIOUSLY THAT THE WARRANTY SHOULD STILL COVER IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10486377November 28, 2012
STRUCTURE:BODY, STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES:DOORS:LATCH
ONE REAR SLIDING DOOR COMES OPEN AFTER LATCHING (ONCE WHEN THE SIENNA HAD STARTED MOVING) AND CAN ONLY BE SECURELY CLOSED BY AN ADULT STANDING OUTSIDE OF THE DOOR, PUSHING WHEN IT LATCHES AND QUICKLY HITTING THE POWER LOCKS. THE OPPOSITE REAR SLIDING DOOR: AFTER IT FULLY OPENS, IT "BOUNCES BACK" AND BEGINS TO CLOSE AGAIN. A CHILD CANNOT STOP IT; AN ADULT MUST STAND THERE AND USE FULL FORCE TO STOP IT FROM CLOSING. THERE HAS BEEN MORE THAN ONE INCIDENT WHERE A CHILD WAS NEARLY CAUGHT BY THE CLOSING DOOR AND ONLY MISSED INJURY WHEN HIS MOTHER SIMULTANEOUSLY PUSHED HIM BACK INTO THE VEHICLE AND PUT HERSELF BETWEEN THE MOVING DOOR AND THE BODY OF THE SIENNA. ORIGINALLY THIS WAS HAPPENING INTERMITTENTLY BUT IS NOW NEARLY CONSTANT. ORIGINALLY TOYOTA DENIED KNOWLEDGE OF AN ISSUE, AND THEN SENT A "TOYOTA CARES" WARRANTY ENHANCEMENT NOTICE FOR 04-07 SIENNAS WITH THIS ISSUE. BROADWAY TOYOTA REQUIRED THAT WE PAY FOR AN HOUR OF LABOR ($95) TO CHECK OUT THE PROBLEM, AND SAYS THAT IT ISN'T COVERED ON ONE SIDE BECAUSE IT IS A DIFFERENT PART THAN WHAT IS COVERED (ALTHOUGH THE PROBLEM IS THE SAME) AND ON THE OTHER UNLESS WE HAVE COSMETIC DAMAGE REPAIRED FIRST, AND THEN PERHAPS NOT THE OTHER SIDE EITHER. SO THEY MADE MONEY AND DID NOTHING AND WE STILL HAVE A DANGEROUS VEHICLE. *TR UPDATED 03/12/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485815November 22, 2012
SEAT BELTS
ON PASSENGER SIDE, FRONT SEAT BELT FOLDS AND JAMS AS IT IS BEING PULLED OUT TO BE BUCKLED. IF THE BELT IS PULLED OUT FURTHER, IT STAYS JAMMED AND DOES NOT RETRACT, THUS CREATING A HAZARD FOR THE PASSENGER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485341November 20, 2012
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
VSC (VEHICLE STABILITY CONTROL) IS ACTIVATED IN CURVES AT SPEEDS BETWEEN 25 MPH AND 60 MPH. SURFACE IS DRY AND CURVES ARE GRADUAL WITH APPROPRIATE AND SAFE DRIVING SPEEDS. THE VSC LIGHT GOES ON AND WARNING BUZZER GOES OFF. THE BRAKES SHUDDER AND THE VEHICLE IS DE-THROTTLED. VEHICLE CONTROL IS REDUCED FOR 3 TO 5 SECONDS AND THEN THE VSC DEACTIVATES. CONCERNED THAT THIS WILL BE A PROBLEM WHEN THE ROAD SURFACE IS SLICK. DEALER COULD NOT FIND MALFUNCTION CODES AND COULD NOT DUPLICATE PROBLEM SO NO FIX. THIS SITUATION OCCURS ALMOST EVERY DAY AT LEAST ONCE. KEEPING INCIDENT LOG. WEB SITES INDICATE THIS COULD BE STEERING SENSOR CALIBRATION. DEALER CLEANED SENSOR PARTS AND THIS DID NOT RESOLVE PROBLEM. CONTACTED TOYOTA AND THEY SAID TO CONTINUE WORKING WITH THE DEALER. TSB IS OUT FOR YAW SENSOR FAILURE AND STEERING CALIBRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485120November 19, 2012
STRUCTURE:BODY:DOOR, LATCHES/LOCKS/LINKAGES
POWER SLICING DOOR CABLE ASSEMBLIES...... WORK AND THEN NOT WORKING ON AND OFF... DID NOT FILE COMPLAINT BEFORE BECAUSE CHILDREN COMPLAIN NOT WORKING BUT WHEN I TRIED... IT WORKS ABOUT 4 TIMES IN THE PAST. FIRST INSTANCE IN 2008. //// NOW NOT WORKING COMPLETELY/STUCK. THE POWER IS WORKING, BUT LOCK APPEAR STUCK TO WHERE THE LOCK BUTTON WONT UNLOCK SO DOOR CAN NOT BE OPEN BY BUTTON OR MANUALLY. ***** THE WARRANTY IS 120,000 MILE FOR POWER SLICING DOOR CABLE ASSEMBLIES .... MY CAR DOOR IS COMPLETELY STUCK / WONT OPEN NOW AT 142,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485166November 19, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR COULD NOT BE OPENED. THE FAILURE RECURRED NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE SLIDING DOOR CABLE ASSEMBLY WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE DUE TO THE MILEAGE OF THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000 AND THE CURRENT MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484799November 15, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHILE AT A COMPLETE STOP THE VEHICLE SUDDENLY ACCELERATED. THE VEHICLE ACCELERATED THROUGH A PARKING LOT AND CRASHED INTO TWO VEHICLES. THE FAILURE WAS THE THIRD OCCURRENCE SINCE OF UNINTENDED ACCELERATION IN THE VEHICLE. THE VEHICLE WAS TAKEN BY THE UNITED STATES AUTOMOBILE ASSOCIATION AND WAS BEING HELD IN STORAGE. THE VEHICLE WAS NOT INSPECTED FOR THE CAUSE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE 97,000. UPDATED 12/13/12 *CN THE CONSUMER THE FIRST OCCURENCE, ON JANUARY 11/2012, THE VEHICLE WAS BEING BACKED OUT OF A PARKING SPACE, THEN THE VEHICLE ACCLERATED. A LIGHT FIXTURE WAS DAMAGED ON A SIDE WALK. THE NEXT OCCURENCE, ON JANUARY 26, 2012, THE VEHICLE WAS BEING PULLED INTO A PARKING SPACE, THE VEHICLE RAN OVER THE CURB AND DAMAGED A DISABILITY SIGN. UPDATED 1/2/2013 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10484610November 14, 2012
SEAT BELTS
THE SIENNA 2004 FRONT SEAT BELTS ARE GETTING FREQUENTLY JAMMED AND FOLDED AND UNABLE TO FULLY RETRACT. THIS IS A PROBLEM THAT HAS BEEN HAPPENING WITH ALOT OF THE SIENNA OWNERS. THE BELTS ARE GETTING JAMMED, AND UNLESS YOU USE A PLIER TO TWIST TO UNFOLD TO BE ABLE TO GET IT TO ITS RETRACTING POSITION. IT IS A DRIVING HAZARD AS THERE IS ALOT OF SLACK ON THE SEAT BELT WHEN THE RETRACTION IS JAMMED. I TOOK TO DEALER AND SAID THE WHOLE SEAT BELT SYSTEM NEEDS TO BE REPLACED. I FEEL THIS IS A DEFECT WITH THE MANUFACTURING AND A RECALL NEEDS TO BE MADE ON THIS ISSUE. IT IS HAPPENING ON THESE VEHICLE AFTER 4-5 YEARS OF USE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484604November 14, 2012
ELECTRICAL SYSTEM, STRUCTURE:BODY:HATCHBACK/LIFTGATE
I TOOL MY CAR LAST APRIL TO GET MY RECALL DONE ON MY LIFT GATE AND EVER SINCE THAT MY LIFT GATE IS NOT WORKING.. I HAVE CALLED THEM SEVERAL TIMES AND HAVE FILED A COMPLAINT WITH TOYOTA AS WELL BUT IT SEEMS NO ONE IS LISTENING TO ME. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484516November 13, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. WHILE STOPPED IN PARKING SPACE WITH THE GEAR IN REVERSE, THE VEHICLE ACCELERATED INDEPENDENTLY AND CRASHED INTO A LAMP POST. THE FAILURE OCCURRED A SECOND TIME WHILE STOPPED ON AN INCLINE WITH THE BRAKE PEDAL DEPRESSED. THE CONTACT THEN CRASHED INTO TWO OTHER VEHICLES. THE POLICE REPORTED TO THE SCENE AND A REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN AUTO SHOP WHERE IT WAS INSPECTED BY THE INSURANCE COMPANY. THE VEHICLE WAS DEEMED AS DESTROYED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10484542November 13, 2012
STRUCTURE:BODY
THE RIGHT POWER SLIDING DOOR NO LONGER OPERATIONAL. THE CANNOT BE OPENED MANUALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483787November 8, 2012
LATCHES/LOCKS/LINKAGES, STRUCTURE:BODY, ELECTRICAL SYSTEM
MANUFACTURER DESIGN FLAW LEADS TO JAMMED SLIDING DOORS, POSSIBLY LOCKING PASSENGERS INSIDE. NUMEROUS COMPLAINTS ONLINE. TOYOTA APPARENTLY ACKNOWLEDGES THE PROBLEM AS IT HAS EXTENDED WARRANTY ON THOSE PARTS TO 9 YRS OR 120K MILES. MAILING LETTERS EARLIER THIS YEAR. I RECEIVED NOTICE FROM THEM WHEN MY CAR HAD 7 YRS / 130K MILES. I THINK THEY ARE NOT BEING PROACTIVE ENOUGH WITH AN ISSUE THAT RENDERED ONE OF MY DOORS INOPERATIONAL. IT IS NOT THAT I CAN'T USE THE ELECTRIC DOOR OPENING MECHANISM, THE DEFECT ALSO IMPEDES THE DOOR FROM OPENING AT ALL. I THINK IT BECOMES A SAFETY HAZARD AND SHOULD BE COVERED NO MATTER WHEN. IT IS NOT MY FAULT IT TOOK THEM SEVERAL YEARS TO ACKNOWLEDGE THE PROBLEM - MY CAR WOULD BE COVERED HAD THEM MAILED THE LETTER ONE YEAR BEFORE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10483162November 2, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT HE NOTICED A FRACTURE ALONG THE DASHBOARD NEAR THE AIR CONDITIONING VENTS, LEADING TO WHERE THE AIR BAGS WERE LOCATED. THE VEHICLE WAS LATER TAKEN TO THE DEALER WHERE THEY ADVISED HIM THAT THEY WOULD HAVE TO REPLACE THE ENTIRE DASH BOARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND ADVISED HIM THAT THE VEHICLE WAS NOT RECALLED AND WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS APPROXIMATELY 144,000. THE CURRENT MILEAGE WAS APPROXIMATELY 150,000. UPDATED 12/19/12 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482680October 30, 2012
SEAT BELTS
SEAT BELT TWISTS AND JAMS EXTREMELY EASILY. EXTENDS ALL THE WAY, AND WILL NOT RETRACT. SOMETIMES IT CAN BE MANIPULATED TO STRAIGHTEN IT AND GET IT TO RETRACT, BUT IT RECURS REGULARLY. THE FRONT PASSENGER SEAT IS NOT USABLE WHEN IT HAPPENS. IT HAS HAPPENED ONCE OR TWICE ON DRIVER'S SIDE, BUT OCCURS AT LEAST ONCE OR TWICE A MONTH ON PASSENGER SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482553October 29, 2012
STRUCTURE:BODY:DOOR
THE CABLE ON MY LEFT POWER SLIDING DOOR "POPPED" OUT EARLIER THIS YEAR (2012), THUS RENDERING THE POWER-SLIDING FUNCTION USELESS. THE FAILURE IS THE SAME AS DESCRIBED BY MANY DISGRUNTLED CUSTOMERS ON VARIOUS WEBSITES. ASIDE FROM THE OBVIOUS INCONVENIENCE, THERE IS AN INTRINSIC DANGER INASMUCH AS THE DOOR CAN ROLL FORWARD AND CAUSE PHYSICAL INJURY, ESPECIALLY TO CHILDREN. SURPRISINGLY, I FOUND OUT THROUGH A LOCAL AUTO BODY PAINT SHOP (ON 10/20/2012) THAT A WARRANTY EXTENSION NOTIFICATION HAD SUPPOSEDLY GONE OUT TO CUSTOMERS OF SIENNA'S FROM 2004 ON. TO THIS DAY (10/29/12) I HAVEN'T RECEIVED IT. WHEN I CONTACTED TOYOTA, THEY INDICATED THAT MY UNIT WOULD NOT BE COVERED BECAUSE THERE IS A 9 YEAR/120,000 MILE LIMITATION. SINCE I PURCHASED MY UNIT IN MARCH OF 2003, I'M TECHNICALLY 7 MONTHS PAST THE EXTENDED WARRANTY COVERAGE. HENCE, EVEN THOUGH THE MECHANICAL FAILURE IS APPLICABLE TO AND NECESSARY FOR MY 2004 UNIT, THE "BENEFIT" OF THE EXTENDED WARRANTY REPAIR HAS BECOME ACADEMIC. I BELIEVE TOYOTA'S DETERMINATION IS UNFAIR BECAUSE THE 9-YR. COVERAGE DOESN'T CONTEMPLATE THE 2004 UNITS THAT WERE PURCHASED IN EARLY 2003. MOREOVER, IT SEEMS THAT TOYOTA PURPOSELY RUN OUT THE CALENDAR TO PROFIT FROM THE EXCLUSION OF UNITS. IN ADDITION TO THE ECONOMIC LOSS THAT THIS FAILURE REPRESENTS, I FEAR FOR THE SAFETY OF MY CHILDREN, WHO MAY POTENTIALLY SUFFER SEVERE PHYSICAL HARM FROM THIS MECHANICAL DEFECT, PREVALENT IN TOYOTA SIENNA'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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