Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#10495299January 30, 2013
STRUCTURE:BODY:DOOR
WENT TO OPEN THE DRIVERS SIDE AUTOMATIC SLIDING DOOR ON MY 2004 SIENNA XLE, THE DOOR OPENED ABOUT 6 INCHES AND STOPPED. I GOT OUT TO OPEN IT MANUALLY AND IT WOULD NOT OPEN. I WAS ABLE TO CLOSE IT AND THAT IS WHEN I SAW A CABLE HANGING DOWN THE SIDE OF THE VAN, THAT'S WHEN I FIGURED OUT THE CABLE THAT OPENS THE DOOR HAD BROKE. I AM NOW UNABLE TO USE THE DOOR AS IT WILL ONLY OPEN ABOUT SIX INCHES. IT WILL NOW COST ME $1200 TO GET IT FIXED AS IT IS ABOUT SIX MONTHS PAST THE 9 YR. 120000 MILE EXTENDED WARRANTY TOYOTA HAD PUT ON THIS PART. I AM OBVIOUSLY NOT THE ONLY ONE THAT HAS HAD THIS PROBLEM AND AM HOPING THE PASSENGER SIDE DOOR DOES NOT GO THROUGH THE SAME ISSUE COSTING ME ANOTHER $1200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10495102January 29, 2013
SEAT BELTS
THE FRONT SEAT BELTS (BOTH DRIVER AND PASSENGER SIDE) ARE EASILY JAMMED AND GETTING FOLDED OVER SO THAT THE SEAT BELT NEITHER RETRACTS OR PULLS OUT. IT IS EXTREMELY DIFFICULT TO UNJAM THE BELT, AND OFTEN NECESSITATES DRIVING WITHOUT THE SAFETY OF AN EFFECTIVE SEAT BELT. THIS HAS NEVER HAPPENED IN ANY OTHER MAKE/MODEL CAR I'VE DRIVEN - TOYOTA NEEDS TO ADDRESS THIS SAFETY ISSUE PROMPTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494842January 27, 2013
SEAT BELTS
NUMEROUS TIMES THE SEAT BELT FOLDS AS IT IS PULLED OUT AND THEN JAMS. PRIOR TO TODAY I HAVE BEEN ABLE TO GET IT UNFOLDED. TODAY I AM NOT ABLE TO AND NOW CANNOT DRIVE MY CAR SAFELY. IF I CAN'T FIX IT MYSELF I WILL HAVE TO DRIVE IT TO THE TOYOTA DEALERSHIP WITHOUT WEARING THE SEATBELT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493788January 22, 2013
STEERING
TOYOTA IS NOT RELIABLE ANYMORE LIKE IT USED TO. ONE PROBLEM AFTER ANOTHER NOT COVERED BY WARRANTIES AND TOO EXPENSIVE TO FIX. THERE SHOULD BE STRICT LAWS TO FORCE TOYOTA TO FIX LOADS OF DESIGN ISSUES FOR FREE INDEPENDENT OF WARRANTIES. BIG COMPANIES LIKE TOYOTA ALWAYS FIND WORK AROUND AND PLAY WITH WORDS IN ORDER TO ESCAPE. MY STEERING WHEEL STARTED MAKING SCREECHING SOUND EVERYTIME I TURN. THE POWER STEERING FLUID LEVEL IS FINE. ITS HARD TO TURN THE STEERING. THIS IS A SAFETY ISSUE AND CAN CAUSE AN ACCIDENT ON THE ROAD OR HIGHWAY. THESE TYPES OF MINIVANS ARE OCCUPIED BY FAMILIES AND TODDLERS WHERE MULTIPLE DEATHS CAN OCCUR IF A PARENT IS NOT ABLE TO TURN THE STEERING FREELY TO ESCAPE AN ACCIDENT. THERE SHOULD BE A SAFETY RECALL AND HAVE TOYOTA FIX THIS FOR FREE WITHOUT ANY DEADLINES AND INDEPENDENT OF WARRANTIES WHERE THEY SAY THIS PART IS COVERED AND THIS PART IS NOT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493780January 22, 2013
STRUCTURE:BODY:HATCHBACK/LIFTGATE
I PURCHASED A 2004 TOYOTA SIENNA IN JULY OF 2007 IMMEDIATELY HAD PROBLEMS WITH THE BACK HATCH HYDRAULICS. TOYOTA FIXED THE HATCH BECAUSE IT WAS UNDER WARRANTY. THE SLIDING PASSENGER DOORS WOULD BE DELAYED BUT WOULD WORK. I DISCUSSED IT WITH SERVICE BUT THE DOOR WAS WORKING SO IT WAS NOT DOCUMENTED IN MY FILE. TOYOTA THEN SENT A NOTICE ABOUT THE SPARE TIRE RACK. I HAD THAT REPLACED. THE SLIDING DOOR CABLE SNAPPED. TOYOTA ISSUED AN EXTENDED WARRANTY FOR SIENNAS WITH LESS THAN 120,000 MILES OR 9 YEARS. I MET THE NINE YEAR CRITERIA BUT HAD TOO MANY MILES ON THE CAR. TOYOTA KNOWS MILES ON THE CARE HAVE NOTHING TO DO WITH THE CABLE MALFUNCTION. IT IS A MATERIAL AND DESIGN PROBLEM BUT THEY REFUSE TO OWN UP TO THE PROBLEM. I WANT TO TOYOTA TO REPAIR THE DOORS ON THE VAN. THE DOOR WILL JUST COME OPEN. THEN THE BATTERY DIES BECAUSE THE LIGHT WILL DRAIN THE CAR. WE ARE LEFT STRANDED IN THE COLD OF WINTER. THE COST FOR TOYOTA TO REPAIR THE DOOR IS $2,300.00. THIS IS ABSURD!! THE PROBLEM IS MATERIALS AND DESIGN. TOYOTA SHOULD NOT BE ALLOW TO MAKE ITS CUSTOMERS PAY FOR THEIR ERRORS NOR SHOULD THEY BE ALLOWED TO ENDANGER THE SAFETY AND LIVES OF ITS CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493629January 21, 2013
STRUCTURE:BODY
TOYOTA ISSUED A WARRANTY ENHANCEMENT NOTIFICATION FOR 2004-2007 MODEL YEAR SIENNAS FOR FRONT DOOR CHECK MOUNTING PANEL FAILURES. THIS WARRANTY HAS EXPIRED AND MY FRONT DOOR IS FAILING DUE TO FAULTY SPOT WELDS. IF THE DOOR CHECK COMPLETELY FAILS, THE DOOR WINDOW CAN BREAK INJURING THE DRIVER. THIS PROBLEM IS PERVASIVE IN THESE MODEL YEARS AND TOYOTA NEEDS TO ISSUE A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493368January 18, 2013
EXTERIOR LIGHTING
RIGHT HEADLAMP KEEPS FILLING WITH WATER CAUSING SEVERE FOGGING AND PUTTING MY BULB OUT. THIS PROBLEM GOT PROGRESSIVELY WORSE OVER A PERIOD OF YEARS AND RUINED THE LENS. I COULDN'T PROPERLY SEE ON RIGHT SIDE WHILE DRIVING. KEPT GOING BACK TO DEALER ABOUT IT BUT ALL THEY WOULD TELL ME WAS TURN MY HEADLAMPS ON LONGER OR FOR LONG PERIOD OF TIME UNTIL IT DRIED OUT, THEN LAUGHED. THEY FINALLY WORE ME OUT AFTER A COUPLE OF YEARS OF COMPLAINING. I HAD ALSO COMPLAINED ABOUT MY TIRES MAKING A LOUD THUMPING NOISE AFTER ABOUT 16,000 MILES AND THEY HAD TOLD ME TO TURN MY RADIO UP LOUDER, THEN LAUGHED AGAIN. ALSO HAD A RECALL DONE THERE, AND DISCOVERED MY WHEEL WELL COVERING TORN. THEY SAID THEY DIDN'T DO IT BUT, IT WAS THE SAME SIDE AS THE RECALL REPAIR WAS ON. THEY REFUSED TO REPAIR IT UNLESS I PAY FOR IT. THEY=DEALER= LIBERTY TOYOTA, BURLINGTON,NJ. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493307January 17, 2013
SEAT BELTS
THE FRONT SEAT BELTS ON THIS VEHICLE JAM ALL THE TIME. THEY FOLD AND JAM WITH THE SEATBELTS UNABLE TO RETRACT AND HOLD THE DRIVER OR PASSENGER IN A SAFE MANNER. THIS IS THE ONLY VEHICLE I HAVE OWNED WITH THIS CONTINUOUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492642January 15, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY:DOOR
2004 TOYOTA SIENNA LE MINIVAN. CONSUMER WRITES IN REGARDS TO DEFECTIVE REAR ELECTRICAL SLIDING DOOR. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492946January 14, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY
PASSENGER SIDE POWER DOOR CABLE SNAPPED AND THE DOOR WOULDN'T CLOSE NOR OPEN. TRIED TO OPEN IT MANUALLY, NO LUCK UNLESS YOU USE ENORMOUS AMOUNT OF POWER WHICH MIGHT DO DAMAGE TO SOME OTHER PARTS OF THE VEHICLE. EVEN IF DOOR MANAGED TO GET OPEN IT WON'T CLOSE, WHICH IS A SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492408January 13, 2013
STRUCTURE:BODY
THIS HAS HAPPEN MULTIPLE TIMES. HAPPEN LAST YEAR AND THIS YEAR. THE SLIDING DOOR DOES NOT CLOSE IN MIDDLE OF JOURNEY WHICH FORCES YOU TO DRIVE WITH KIDS WITH DOOR OPEN UNTIL YOU CAN GET THE DOOR FIXED.. LAST YEAR IT WAS WITH LEFT SLIDING DOOR TODAY THE RIGHT SLIDING DOOR GOT STUCK IN MIDDLE OF MY SHOPPING TRIP AND WE HAD TO DRIVE WITH TWO KIDS 3 YRS AND 6YRS WITH RIGHT SLIDING DOOR OPEN TO HOME. THIS IS COMMON PROBLEM ON INTERNET AND HIGHWAY SAFETY SHOULD CONSIDER A PUBLIC RECALL TO THIS SLIDING DOOR PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492219January 11, 2013
SEAT BELTS
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THE FRONT DRIVERS SIDE SEAT BELT WAS RESTING IN AN UNCOMFORTABLE POSITION ACROSS HER NECK. THERE WAS NO OPTION TO ADJUST THE SEAT BELT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN STATED THERE WAS NO REPAIR AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 2.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10492274January 11, 2013
ELECTRICAL SYSTEM, STRUCTURE:BODY
TOYOTA SIENNA'S EQUIPPED WITH POWER SLIDING DOORS USE A PLASTIC COATED STEEL WIRE TO OPERATE THE DOOR VIA A WHEEL AND MOTOR. THIS PLASTIC DETERIORATES OVER TIME AND THE STEEL WIRE CORRODES AND FAILS LEADING TO THE INOPERABLE ABILITY OF THE DOOR IN THE POWER MODE. IN POWER MODE: THE DOOR WILL REMAIN CLOSED IF ATTEMPTED TO BE OPENED WHILE THE VEHICLE IS IN A MOTION GEAR. IT ALSO ALLOWS THE CONTROLLED OPEN AND CLOSURE OF THE DOOR WITH AN AUTOMATIC REVERSAL IF THE DOOR DETECTS OBSTRUCTION. DISENGAGING THIS POWER MODE ALLOWS THE DOOR TO BE OPENED WHEN IN MOTION. IT ALSO ALLOWS THE DOOR TO SLAM CLOSED IF VEHICLE IS PARKED ON AN INCLINE AND COULD INJURE A PERSON NOT EXPECTING THE CLOSURE OR OPENING. TOYOTA HAS OFFERED A "SERVICE EXTENSION", NOT A RECALL, FOR A PART THAT IS INTEGRAL FOR THE SAFE OPERATION OF THE SLIDING DOORS. THIS EXTENSION WILL ONLY COVER A SMALL PERCENTAGE OF VEHICLES IN THEIR ALLOTTED TIME FRAME. THE ACTUAL FAILED PART IS NOT AVAILABLE FOR REPLACEMENT AND A WHOLE DOOR ACTUATOR MUST BE PURCHASED AND INSTALLED AT $1100 PER DOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491805January 8, 2013
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
REAR LIFT GATE STRUTS REPLACED ON 3/11/2008 BY TOYOTA DUE TO REAR LIFT GATE NOT STAYING OPEN AND CLOSING DOWN ON TOP OF US BY ITSELF. REAR LIFT GATE STRUTS REPLACED AGAIN ON 12/18/2009 BY TOYOTA DUE TO THE SAME THING HAPPENING. REAR LIFT GATE STRUTS ARE AGAIN FAILING AS OF 12/2012. CALLED TOYOTA ABOUT IT AND THEY WILL NOT REPLACE THEM STATING THEY ARE OUT OF WARRANTY. THE REAR LIFT GATE OPENS SLOWLY, THEN BEGINS TO CLOSE DOWN ON TOP OF YOU BY ITSELF. THE REAR LIFT GATE TAKES GREAT FORCE TO STOP IT FROM COMING DOWN ON TOP OF YOU. THE SAFETY MECHANISM/AUTO REVERSAL DOES NOT SEEM TO WORK PROPERLY AS IT TAKES A VERY STRONG PERSON TO REVERSE IT. A WOMAN OR CHILD COULD EASILY BE CRUSHED BY THE REAR GATE AS THEY MAY NOT BE ABLE TO FORCE IT BACK UP. BEING THAT THESE NEW STRUTS IN 2009 WERE SUPPOSE TO BE "LONGER LASTING" ACCORDING TO TOYOTA, THEY ARE HAVING TO BE REPLACED MUCH SOONER THAN MOST CONSUMERS WOULD EXPECT. NEW STRUTS BEING REPLACED EVERY 3 YEARS IS NOT WHAT THE CONSUMER EXPECTS OF "LONGER LASTING" STRUTS. AT SOME POINT, SOMEONE IS GOING TO GET SERIOUSLY HURT OR KILLED BY THESE DEFECTIVE REAR LIFT GATE STRUTS. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490991January 4, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE SLIDING DOOR WOULD NOT OPEN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC CUT THE WIRING FOR THE SLIDING DOOR IN ORDER TO BE ABLE TO OPEN THE DOOR. THE MANUFACTURER WAS CONTACTED AND SENT AN ENGINEER TO INSPECT THE VEHICLE. THE ENGINEER ADVISED THAT THE SLIDING DOOR WOULD HAVE TO BE REPLACED. AFTER SOME TIME PASSED, THE REAR PASSENGER'S SIDE SLIDING DOOR ALSO FAILED. THE CONTACT RECEIVED AN EXTENDED WARRANTY NOTICE FOR THE REPLACEMENT OF THE SLIDING DOOR WIRING HOWEVER, THE WARRANTY WOULD NOT COVER THE MOTOR OR ANY ADDITIONAL COMPONENTS FOR THE DOOR. THE CONTACT STATED SHE HAD DEACTIVATED THE ELECTRONIC FUNCTION OF BOTH SLIDING DOORS AND WOULD OPEN THEM MANUALLY. ADDITIONALLY, THE CONTACT STATED THAT SHE LATER SMELLED A BURNING ODOR WHILE DRIVING WITH THE HEATED SEAT WARMER ACTIVATED. THE DRIVER'S SEAT THEN BEGAN SMOKING. THE CONTACT SUSTAINED A BURN TO HER HAND AS A RESULT. ALSO, THE CONTACT STATED THAT THE REAR DRIVER'S SIDE VENT WINDOW COMPLETELY DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED FOR ANY OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10491432January 4, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 TOYOTA SIENNA. THE CONTACT STATED THAT WHEN OPENING AND CLOSING THE FRONT DRIVER'S SIDE DOOR, THE DOOR WOULD EXHIBIT A LOUD POPPING NOISE. THE CONTACT WAS CONCERNED THAT THE DOOR WOULD DETACH FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE HE WAS ADVISED THAT THE WELDING ON THE DOOR WAS RUSTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 105,000. THE CURRENT MILEAGE WAS APPROXIMATELY 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491472January 4, 2013
SEAT BELTS
PASSENGER FRONT SEAT BELT IS TWISTED AND WILL NOT RETRACT AND IS THEREFORE UNSAFE FOR USE. SINCE THIS IS A SAFETY CONCERN, I ASKED TOYOTA DEALERSHIP IF THERE WAS ANY RECALL OR SERVICE BULLETIN ISSUED FOR THIS PROBLEM AND I WAS TOLD THERE IS NOTHING THEY ARE AWARE OF. REQUEST TOYOTA TO INVESTIGATE THIS CONCERN AND TAKE PROMPT ACTION IN RESOLVING THIS SAFETY ISSUE. IF THERE IS A RECALL / SERVICE BULLETIN ISSUED OR IN THE WORKS, PLEASE LET US KNOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490624December 31, 2012
STRUCTURE:BODY:DOOR, ELECTRICAL SYSTEM
I HAVE 2004 TOYOTA SIENNA MINIVAN LE MODEL. 2 YEARS AGO TRYING TO GET OUT OF DRIVERS SEAT, AS I TRIED TO OPEN THE DOOR I HEARD A MOTORIZED CLICKING SOUND AND THE DOOR WOULDN'T OPEN FROM INSIDE. I TOOK TO A MECHANIC AND HE FOUND THAT THE METAL WIRE THAT CONNECTS TO THE LATCH HAD BROKEN. I CALLED TOYOTA AND THEY SAID IT WILL COST $250 FOR THE ASSEMBLY THAT CONTROLS THE LATCH TO OPEN THE DOOR. LAST YEAR MY POWER SLIDING DOOR (PASSENGER SIDE) STARTED ACTING UP. SOMETIMES THE DOOR WOULD OPEN AND SOMETIMES IT WON'T WHEN I PRESS THE POWER DOOR BUTTON LOCATED ON THE CEILING CLOSE TO DRIVER'S SIDE. THEN IT WOULD ONLY OPEN FROM OUTSIDE IF I PULL THE LATCH FROM OUTSIDE. THEN ONE DAY WHEN I PULLED THE DOOR LATCH FROM OUTSIDE TO OPEN IT, I HEARD A LOUD NOISE AND THE METAL CABLE THAT THE DOOR SLIDES ON SNAPPED! I RECEIVED AN"ENHANCEMENT RECALL" LETTER FROM TOYOTA JUST AFTER THE WARRANTY EXPIRED. I SEARCHED THE WEB AND SAW COMPLAINTS THAT TOYOTA DOES THIS ON PURPOSE LAST MINUTE EXPECTING THAT CUSTOMERS WON'T SEE IT IN TIME. I CALLED THE SCION DEALERSHIP IN PALATINE, IL AND THEY SAID THAT IT WILL COST ME $120 TO INSPECT WHAT'S WRONG WITH THE POWER DOOR AND THERE ARE 4 TO 5 PARTS WHERE 1 OR MORE COULD HAVE GONE BAD. SOME PARTS ARE COVERED AND OTHERS ARE NOT COVERED BY THE WARRAN TY. THIS SHOULD BE SAFETY RECALL AND COULD KILL A SMALL KID. A CLASS ACTION SUIT MUST BE FILED AGAINST TOYOTA FOR RIPPING OFF CUSTOMERS. THEY SHOULD BE FIXING IT FOR FREE SINCE ITS A DESIGN FLAW. I WOULD EXPECT AN ENGINE TO FAIL AT 96000 MILES BUT NOT THE 2 DOORS (FRONT MANUAL DOOR AND POWER SLIDING DOOR). BIG COMPANIES LIKE TOYOTA NEEDS TO CUT OFF BONUS FORM CEO AND BOARD OF DIRECTOR'S PAYCHECK AND USE THE MONEY TO CORRECT THEIR DESIGN FLAWS. I PAID $32,000 AND EXPECT TOYOTA TO RETURN THE COST OF REPAIR WHICH IS $1800+TAX OR FIX IT FOR FREE AND THANK ME THAT I DID NOT FILE A SUIT AGAINST THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490301December 28, 2012
STRUCTURE:BODY:DOOR
THE CABLES ON BOTH THE LEFT AND RIGHT SIDE AUTOMATED SLIDING PASSENGER DOORS HAVE SNAPPED WITHIN A 4 MONTHS OF ONE ANOTHER (RIGHT SIDE ON 8/24 AND THE LEFT SIDE ON 12/26) AND NOW I AM UNABLE TO OPEN EITHER DOOR. THE DOORS WILL NOT OPERATE EVEN MANUALLY SO THE ONLY WAY FOR A PASSENGER TO GET IN OUR OUT OF THE CAR IS THROUGH THE REAR LIFT TAILGATE OR THE FRONT DOORS OF THE VEHICLE. THIS IS NOT ACCEPTABLE IN THE CASE OF AN EMERGENCY OR ACCIDENT. TOYOTA EXTENDED THE WARRANTY ON THESE COMPONENTS TO 120K MILES BUT THIS WAS ANNOUNCED AFTER MY VEHICLE PASSED THAT MILEAGE. TOYOTA IS CHARGING CUSTOMERS TO ALLOW THE DOORS TO BE OPERATED MANUALLY EVEN WITH THIS BEING A CLEAR SAFETY ISSUE. TOYOTA NEEDS TO RECALL THESE VEHICLES FOR THIS CONDITION BASED ON THE SAFETY ISSUES THIS CREATES FOR PASSENGERS. TOYOTA SERVICE BULLETIN NUMBER (SB-0280-10) DATE OF BULLETIN : OCT 04, 2010 NHTSA ITEM NUMBER : 10036906 COMPONENT : STRUCTURE:BODY:DOOR SUMMARY : TOYOTA: SOME VEHICLES MAY EXHIBIT A CONDITION WHERE ONE OR BOTH SLIDING DOORS DO NOT OPEN OR CLOSE SMOOTHLY. INSPECT THE SLIDING DOOR LOCK ASSEMBLIES AND REPLACE THE AFFECTED COMPONENTS AS NEEDED, ACCORDING TO THE LISTED INSTRUCTIONS. *PE *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490306December 28, 2012
STRUCTURE:BODY:DOOR
TOYOTA ISSUED A RECALL FOR THE POWER CORD ON THE ELECTRIC SLIDING DOOR. THE DESIGN (LOCATED ON THE DOOR'S EXTERIOR) EXPOSED IT TO THE ELEMENTS AND CAUSED THE CABLE TO SNAP. THAT HAPPENED TO MY 2004 SIENNA BUT MY VAN WAS BEYOND THE MAX MILEAGE THEY ALLOWED IN THE RECALL. SO WE'VE JUST BEEN USING THE DOOR MANUALLY. YESTERDAY, MY SON OPENED THE DOOR A LIITLE TOO HARD AND HE HAD TO PULL HARDER THAN NORMAL TO GET IT TO CLOSE. WHEN HE PULLED AND THE DOOR RELEASED, THE DOOR FELL OFF!!!! WE HAVE RUNNING BOARDS SO THE DOOR WAS RESTING ON THE RUNNING BOARDS. I CAN NOT BELIEVE A DOOR WOULD JUST FALL OFF! NO DOOR SHOULD EVER FALL OFF, ESPECIALLY A QUALITY TOYOTA VEHICLE. THIS HAPPENED IN MY DRIVEWAY, SO WE WERE OKAY BUT WHAT IF THIS WOULD HAVE HAPPENED WHEN I WAS AN HOUR AWAY FROM HOME LIKE I WOULD HAVE BEEN TODAY, AT MY SON'S BASKETBALL GAME? WE WOULD HAVE HAD TO HAVE IT TOWED AND DEALT WITH HOW TO GET MY FAMILY OF 5 BACK HOME. I BELIEVE THIS WOULD HAVE NEVER HAPPENED HAD TOYOTA NOT EXCLUDED MY VAN FROM THE RECALL DUE TO MILEAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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