Toyota Sienna Complaints (2025)

268 consumer complaints on file.

#11740474May 27, 2026
SEATS
THIS RECALL IS A MAJOR SAFETY ISSUE WHERE A SEAT COULD COME FREE FROM VEHICLE IN THE EVENT OF A COLLISISON - THIS VAN IS A SHUTTLE VAN FOR MY COMPANY- I NEED A RESOLUTION AS I AM UNABLE TO USE THIS VEHICLE UNTIL THIS SAFETY RECALL IS REMEDIED- I COULD BE HELD LIABLE IN THE EVENT THAT I USE THIS VEHICLE AND SOMETHING HAPPENS- PLEASE ADVISE OF A SOLUTION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11740432May 27, 2026
SEATS
See attached document for complaint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739943May 25, 2026
SEATS
This has been a recall for over 5 months and my van is still not repaired and my two middle seats are unsafe for my children to be in. Toyota and the dealership say there is no fix, but the car is unsafe in the second row per their recommendation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11739780May 24, 2026
SEATS
On [XXX], I purchased a 2025 Toyota Sienna XLE Hybrid subject to NHTSA Recall 25V668 (Toyota Recall 25TA12 — second-row seat rail suspect welds), publicly announced on 10/07/2025. The selling dealer marketed the vehicle as "Certified Used" on Cars.com for at least 64 days after the recall was announced. The dealer's sales representative also represented the vehicle in writing via SMS as "Gold Certified" with the full Toyota Certified Used Vehicle warranty package on [XXX] — one day before sale. The dealer disclosed the recall only at the closing table on [XXX], after I had relied on the prior representations to negotiate the price, submit a credit application, drive to the dealership, and tender a down payment. Toyota's interim recall guidance prohibits occupation of the second-row seats until remedy is performed. The remedy is currently not available. My [XXX] daughter has [XXX] and uses a wheelchair; second-row sliding-door access is essential for her safe transport. The vehicle has been in dealer storage since 01/08/2026 because it cannot safely transport my family. As of 05/24/2026 — 229 days after the recall was announced — no remedy date is available per the dealer's Service Manager. The vehicle is available for inspection upon request. Component failure: second-row seat rails (potentially improperly welded per Toyota's recall description). The defect has not been independently inspected; the recall is documented by Toyota and NHTSA. No warning lamps or symptoms appear because the defect manifests only in high-speed collisions. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737286May 12, 2026
SEATS
There is a safety recall on my vehicle with no remedy. It has been 7 months since the recall notification. The dealer provided us with a rental, however it is a different model (Sienna vs 4 Runner).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11737287May 12, 2026
SEAT BELTS
Difficulty in pulling the seats belt on the second row seats when the car is turned off. Child has no wiggle room once it’s fastened and cannot undo seat belt as there’s no room to reach to unbuckle belt. I have to force the seat belt out of booster seat so belt can retract completely. The third row seats had a similar issue but didn’t have to force to out of booster seat for it to work properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736834May 10, 2026
SEATS, UNKNOWN OR OTHER
The recall on the 2nd row seat welding makes this row unusable per Toyota’s recommendation until they get a remedy. There is no estimated date on when the remedy will be available and Toyota is offering no solution to this. I have 2 small kids, one [XXX] and one [XXX] . I brought home my newborn in this car before the recall notice was sent out. It is our hybrid family vehicle and we cannot use it due to this recall and there is no remedy available for who knows how long. They have no offered me a loaner at the dealership near me plus they likely do not have a Sienna as a loaner because according to them Sienna’s are well sought out. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736673May 8, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736236May 7, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notice of NHTSA Campaign Number: 25V668000 (Seats) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11736062May 6, 2026
SEATS
We were notified by Toyota that it was unsafe to transport our children in the second row seats in November 2025 and the vehicle was under a recall. This puts our children at risk such that we cannot use the vehicle for its intended purpose, namely, transporting our three young children. A letter from NHTSA stated Toyota would have a remedy by 12/6. The manufacturer (Toyota) confirmed this recall. Given that Toyota has not indicated a solution date for this and the problem was discovered in October 2025 I believe the manufacturer has failed or is unable to remedy this safety recall for our vehicle in a timely manner and would like to officially log a complaint with NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11735717May 5, 2026
SEATS
I am filing a formal complaint regarding my brand‑new 2025 Toyota Sienna, purchased in February 2025 for nearly $70,000. I am still paying interest on this vehicle, which has failed to perform as promised. From early ownership, the vehicle had issues including multimedia malfunctions and unsafe lane‑change behavior on rough roads. In October 2025, Toyota issued a recall for faulty second‑row seats due to improper welding, creating serious safety concerns. This recall has effectively defeated the purpose of purchasing the vehicle. The Sienna was bought as a seven‑seater, but due to the recall it functions as a four‑seater, making it impractical and unsafe for my family. Daily use now causes: Increased back pain from bending to seat and secure children Children kneeling to access the third row, causing pain and injury risk Risk of dropping a child, slipping in rain/snow/ice, or being struck by passing vehicles when exiting backward Significant difficulty for an elderly parent with back pain Ongoing fear that the recalled seats could fail in an accident and injure occupants I contacted Legends Toyota (Kansas City 66109) and Toyota headquarters. The dealership offered unsuitable replacements, including a smaller vehicle or one recently repaired for other issues. Toyota corporate has provided no meaningful remedy, only loaner vehicles that are not equivalent to what I purchased. I believe this represents serious consumer harm: Toyota collected a large sum for a vehicle that cannot be safely or reasonably used and has failed to resolve a known safety defect while continuing to sell newer models without guarantees. I respectfully request an investigation and a fair remedy, such as a refund or equivalent replacement. Thank you for your attention to this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
1
#11735330May 3, 2026
SEATS
The vehicle is a 2025 Toyota Sienna Hybrid subject to a safety recall related to the rear seating area (third row). We were informed by the manufacturer and dealership that no remedy is currently available and that the vehicle may be unsafe to operate as intended. The concern involves potential safety risks with the rear seating system, which affects safe passenger use, especially for family transportation. As a result, we have limited use of the vehicle and do not transport our children in it due to safety concerns. While the vehicle is still occasionally driven, it cannot be safely used for its intended family purpose. The issue has not been resolved, and we have not received a loaner vehicle or alternative transportation despite multiple attempts through the dealership and manufacturer escalation channels. No repair has been performed, and the issue remains open under recall status.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11734502April 29, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer due to safety concerns, and the contact was provided with rental assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733858April 26, 2026
SEATS
No specific incident occurred. This recall has been active for almost 7 months. I am uncomfortable putting my newborn in the middle rows of seats that are affected and my wife has a medical condition where putting our newborn in the back row is difficult. We are only using our other vehicle at this time until the recall is fixed. 7 months without remedy is unacceptable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11733548April 24, 2026
SEATS
Due to safety recall 25TA12 anyone sitting in the second row has an increased risk of injury during a collision. This remedy has taken far too long to implement. The reason for the purchase included passenger capacity and safety. My use is now limited. Toyota should have already remedied this situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732992April 22, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732639April 21, 2026
SEATS
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732806April 21, 2026
SERVICE BRAKES, HYDRAULIC
The contact owns a 2025 Toyota Sienna Hybrid. The contact stated that while driving downhill, the brake pedal was depressed, and the vehicle lurched forward. The failure reoccurred during the transition between braking and charging the braking system. No warning lights were illuminated. The vehicle was taken to the local dealer, but the dealer was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a service task. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11732397April 20, 2026
SEATS
Toyota issued a recall in fourth quarter 2025 for this batch of Toyota Siennas that have bad welds on the second row seats and as a result of these, no one should be sitting in the second row. Toyota still doesn't have a fix in place for the 50k vehicles with this problem. Publicly Toyota says a fix is on the way, but at the dealership the service department has indicated that they've heard nothing on this. I am in a loaner from Toyota for the foreseeable future and it doesn't seem like I have much recouse through lemon laws based on the way Toyota issued the recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11731882April 17, 2026
STRUCTURE:BODY
I am filing a complaint regarding an unresolved safety recall for my 2025 Toyota Sienna involving the second-row seat welds. VIN: [XXX] NHTSA Recall ID: 25V668 Recall Date: October 7, 2025 Manufacturer/Dealer Recall Reference: 25TB12 This recall involves the structural integrity of the second-row seat welds. A failure of these welds could increase the risk of injury to occupants in the event of a crash or sudden stop. As of today, more than six months after the recall was issued, no remedy has been made available. I have not been provided with a repair, a timeline for when a fix will be available, or an adequate interim solution. On February 25, 2026, I brought my vehicle to the dealership, and it was placed out of service due to this recall. I was provided with a smaller loaner vehicle, which is not comparable to my Toyota Sienna and does not meet my transportation needs. This situation has left me without use of my vehicle for an extended period of time while also dealing with a known safety defect. I request that NHTSA review whether the delay in providing a remedy is reasonable and compliant with federal safety requirements, and whether additional action is necessary to protect vehicle occupants. All relevant vehicle details are included in this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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