Toyota Sienna Complaints (2004)

2,062 consumer complaints on file.

#11449803February 1, 2022
STRUCTURE:BODY
Passenger right slider Will not open! Only opens About 8 inches. This is a safety hazzard for a passenger back seat r/h! This is well known condition! Could be deadly, in the right Surcomstance
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11441132November 20, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
While driving on dry freeway or other stable road conditions, the Electronic Stability Control kicks in, braked hard, causing the van to swerve, and the lights on the dash started flashing, accompanied by a loud beeping. This has happened multiple times now. There is no reason for this to be occurring. It is involuntary, sudden, and random. If someone were close behind me, they could rear-end the vehicle. It also sometimes pulls the steering so hard that it swerves into the other lane. This is a serious safety issue that Toyota needs to deal with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11429013August 13, 2021
TIRES, TIRES:SIDEWALL
P225/60R17 98T: Tires create vibrations in the steering column. One tire in particular creates severe vibrations that mechanic states could lead to problems with the steering components. Mechanic http://www.japaneseautorepair.org/ e-mail [email protected] (John). Coordinated w/ Sandy Boulevard Line up shop and one tire could not be aligned due to defect. 2004 Sienna van (140,900 odometer miles) is equipped with Toyo Observe GSi-5 195/65R15 91T (separate 16" rims purchased from Les Schwab) and there is no vibration at all. Les Schwab last tried to "balance" the defective tire in 2019. I have about the 4rth appointment Aug 21 2021 @ 9AM. I will also take the 2004 Sienna van to Japanese Auto repair (web site and e-mail above). to look for any defects. I probably need to put the Winter Observe GSi-5 tires on the car for safety, but they wear out quickly on summer hot roads.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426725July 27, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, VEHICLE SPEED CONTROL, WHEELS
I had the control arms replaced, then one of the bolts came out after a few thousand miles. I had that bolt replaced and the problem started happening intermittently after that. Everything will be functioning fine and then the speed of my vehicle is inhibited and it is hard to accelerate. It is very difficult to get from 40 MPH up to 50 MPH. On slight curves, not always, it will beep and the slip indicator light comes on and will apply the brakes on what feels like one side. This has happened at 35-60 MPH. The slip indicator will beep sometimes until I decrease my speed to under 25 MPH. I took it into a reputable tire and front end shop and they replaced a wheel bearing with sensor, and 2 front tires. The problem happened again within 5 miles and the shop said I need to take it to Toyota dealer to have it the steering angle sensors recalibrated. The Toyota dealership said that this is something that the vehicle does itself. They inspected it and took it for a test drive and said nothing is wrong. The problem happened again within a few miles of leaving the dealership. I have read countless forums of people experiencing the same thing in their Toyota Sienna and having the dealership telling them there is not a problem. I have also found that the solution could very well be worn rack and pinion bushings that are creating the play that are triggering the sensors. I don't think they gave it a proper inspection. This is a very dangerous problem, and even more so when the dealership is saying there isn't a problem. I am feeling very lost on what to do with my van right now. I have spent $1100 and 3 days of my time with the same thing happening. I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424276July 11, 2021
ENGINE, FUEL/PROPULSION SYSTEM, STEERING
Unknown
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424244July 10, 2021
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving at approximately 30 to 50 MPH, on dry and smooth pavement, usually going on or off ramp to the left, the skid control engaged and warning sound came on, automatic brake takes over and start braking the van uncontrollably, pulling the vehicle to the right and nearly causing accidents.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11423308July 3, 2021
UNKNOWN OR OTHER
Manual sliding driver side door has stopped latching in the fully open position.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11419540June 3, 2021
STEERING, SERVICE BRAKES
Numerous times (too many to say), the traction control indicator sensor comes on & I am unable to control the car. Typically it lasts for 2-3 minutes and turns off. It does not depend on road conditions, weather, and or speed. I have taken the car to the repair shop and they have not been able to capture anything on the engine diagnostic system. No codes were found for them to troubleshoot this issue. I've seen this problem being reported on several posts. Yet the NHSTA has done NOTHING!! TOYOTA NEEDS TO BE HELD LIABLE FOR THIS ISSUE. WAKE UP NHSTA. MAKE OUR TAX DOLLARS WORK!!! This poses a huge risk to my family and other drivers, not to mention impact on budget.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418693May 26, 2021
UNKNOWN OR OTHER
Issue with traction (maybe called a VSC system-stability), when going up and down hills with slight curves, the wheels lock up and the vehicle slows down. Even when exiting a freeway ramp that is at a slight decline and curve. This started happening about 3 1/2 years ago, just once in a great blue moon. It started happening more frequently in the past year. Neither Carson or South Bay Toyota dealership could tell us why and could not find anything wrong after they inspected it. We took it to an independent service location and they could not find out why either. We looked it up online and apparently many Toyota Sienna owners are happing the same issue and no resolution. The VSC Trac light comes on when it happens and they goes away. It does not happen all the time. Safety issue for us, we can not really control the van when the wheels lock up and safety issues for all (us and others around us) is the fact that the van slows down and wheels lock up, which could cause someone to hit us.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418501May 25, 2021
SEAT BELTS, FUEL/PROPULSION SYSTEM
Drivers side seat belt broke and was replaced. Fuel sensor not replaced causes vehicle to hesitate at times at freeway speed
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402601March 12, 2021
SEAT BELTS
FROM THE TIME I PURCHASED MY 2004 TOYOTA SIENNA, THE DRIVER-SIDE SEAT BELT HAS NEVER WORKED PROPERLY. MOST OF THE TIME IT WOULD NOT RETRACT, BUT WAS SOMETIMES FIXABLE BY MOVING THE HEIGHT ADJUSTER UP AND DOWN. SOMETIMES IT WOULD BE OVER-EXTENDED FOR DAYS, THEN RETRACT ON ITS OWN. IT IS NOW FULLY EXTENDED AND UNABLE TO RETRACT. I MADE AN APPOINTMENT TWO WEEKS IN ADVANCE WITH A TOYOTA DEALERSHIP (80 MILES AWAY) TO FIX IT BUT, BECAUSE OF A MISCOMMUNICATION, THEY WERE PREOCCUPIED WITH REPAIRING FOUR RECALL ISSUES AND NEGLECTED TO ADDRESS THE SEAT BELT PROBLEM. INSTEAD, THEY GAVE ME AN ESTIMATE OF $335 TO REPLACE IT. THE FOLLOWING STATEMENT, DATED JAN 7, 2016, WAS SENT TO OWNERS OF 2004-2006 TOYOTA SIENNAS. APPARENTLY THE FORMER VEHICLE OWNER DID NOT FOLLOW THROUGH. I PURCHASED THE VEHICLE FROM A MAUI DEALERSHIP IN OCTOBER OF 2018. "WARRANTY ENHANCEMENT PROGRAM ' ZF2 2004 ' 2006 MODEL YEAR SIENNA VEHICLES EXTENSION OF WARRANTY COVERAGE FOR FRONT SEATBELT ASSEMBLIES TOYOTA HAS RECEIVED A NUMBER OF REPORTS REGARDING FRONT SEATBELTS IN CERTAIN 2004 ' 2006 MODEL YEAR SIENNA VEHICLES. IN THESE REPORTS, CUSTOMERS HAVE INDICATED THAT THE FRONT SEATBELTS (RIGHT AND/OR LEFT) MAY SLOWLY OR NON-SMOOTHLY RETRACT. ALTHOUGH THE FRONT SEATBELT ASSEMBLY IS COVERED BY TOYOTA'S NEW VEHICLE LIMITED WARRANTY FOR 5 YEARS OR 60,000 MILES (WHICHEVER COMES FIRST), WE AT TOYOTA CARE ABOUT THE CUSTOMERS' OWNERSHIP EXPERIENCE. TOYOTA IS NOW EXTENDING THE WARRANTY COVERAGE FOR REPAIRS RELATED TO SLOW OR NON-SMOOTH RETRACTION OF FRONT SEATBELTS." SINCE THIS IS OBVIOUSLY A COMMON AND HAZARDOUS PROBLEM WITH 2004-2006 SIENNAS, IT SEEMS LIKE IT SHOULD BE WARRANTIED UNDER A RECALL PROGRAM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396134February 14, 2021
STRUCTURE:BODY
PART # 69300-08011 REAR LEFT DOOR LATCH WITH POWER SLIDING DOOR MALFUNCTION CAUSING A SAFETY PROBLEM DOOR REMAINED OPENING AND CLOSING COULD CAUSE PASSENGER OR ITEMS TRANSPORTING TO FALL OUT OF VEHICLE .IT ALSO CAUSED BATTERY TO DRAIN VEHICLE WOULDN'T START WITHOUT BEING JUMPED EVEN REPLACED BATTERY WITH A NEW BATTERY SAME THING HAPPENED . THIS PART HAS BECOME A PROBLEM IN MANY OF THESE 2004 TOYOTA SIENNA MINI VANS . A SAFETY RECALL NEED TO BE CONCIDERED .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11391004February 1, 2021
STRUCTURE:BODY
ONE OF THE TWO SUPPORT CYLINDERS FOR THE REAR HATCH ON OUR 2004 TOYOTA SIENNA FAILED IN FALL 2019, SO THE REAR HATCH WOULD NOT STAY UP. THE LIFTGATE SUPPORT CYLINDERS HAD PREVIOUSLY BEEN REPLACED BY TOYOTA UNDER RECALL. WE PURCHASED TWO NEW SUPPORT CYLINDERS, TOYOTA PART #68905-AE022'SUPPORT CYLINDER' FROM CAMELBACK TOYOTA IN PHOENIX, AZ, D/B/A TOYOTA PARTS FACTORY, BY MAIL, SHIPPED 11/19/19. I INSTALLED BOTH OF THE NEW SUPPORT CYLINDERS WITHIN A COUPLE OF WEEKS. NOTE THAT BOTH OF THE OLD SUPPORT CYLINDERS WERE REPLACED WITH NEW TOYOTA PARTS, NOT JUST THE ONE WHICH HAD FAILED. HOWEVER, WITH THE NEW SUPPORT CYLINDERS, WHEN THE WEATHER GETS COOL (BELOW 50 F) AND THE LIFTGATE IS OPENED USING THE ELECTRIC OPENER, THE LIFTGATE GETS PART WAY UP AND REVERSES, COMING DOWN UNEXPECTEDLY. THIS REPRESENTS A SAFETY HAZARD, AS THE DOOR CAN HIT SOMEONE STANDING BELOW IT. THIS IS EXACTLY THE BEHAVIOR FOR WHICH TOYOTA ISSUED THE RECALL ON THE SUPPORT CYLINDERS. THE UNEXPECTED REVERSING HAPPENS ON LEVEL GROUND WITH NORMAL USE OF THE LIFTGATE. IT STARTED HAPPENING SHORTLY AFTER THE NEW SUPPORT CYLINDERS WERE INSTALLED. TOYOTA CUSTOMER SERVICE TODAY TOLD ME THAT THEY WOULD NOT WARRANTY THE SUPPORT CYLINDERS, EVEN THOUGH THIS IS A SAFETY ISSUE. AS THE PROBLEM STARTED OCCURRING WHEN THE 2019 SUPPORT CYLINDERS WERE ESSENTIALLY NEW, THERE IS NO ASSURANCE THAT REPLACING THEM AGAIN WOULD SOLVE THE PROBLEM. IT APPEARS THAT TOYOTA IS SELLING REPLACEMENT SUPPORT CYLINDERS WHICH DO NOT MEET THE LIFTGATE'S SUPPORT REQUIREMENTS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11386208January 3, 2021
SERVICE BRAKES, STEERING
ABS SOME TIMES ACTIVATES WHEN DRIVING A LIGHT CURVE ROAD AT SPEED AROUND 30-40 MPH. USUALLY A STEERING WHEEL IS ABOUT 2 OR 10 O'CLOCK POSITIONS. AT THE TIME VSC INDICATOR FLASHES AND WARNING ALARM GOES OFF. THIS CAUSES A SUDDEN BREAKING AND IT BECOMES VERY DIFFICULT TO CONTROL THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11374664November 14, 2020
SERVICE BRAKES, ELECTRICAL SYSTEM, STEERING
THE VSC SYSTEM IS ENABLING WHILE DRIVING AND MAKING A TURN ON AN OTHERWISE NORMAL ROAD. WHEN IT ENABLES, IT APPLIES THE BRAKE AND SOUNDS A REPEATING ALARM. THE SYSTEM APPLIES THE BRAKE WHILE I AM ATTEMPTING TO MAKE A TURN, AND THIS MAKES ME FEEL UNSAFE, AS IF I HAVE TEMPORARILY LOST CONTROL OF THE VEHICLE WHILE MAKING AN OTHERWISE BENIGN MANEUVER. THE REPEATING ALARM DOES NOT TURN OFF UNTIL I HAVE TURNED THE WHEEL TO THE OPPOSITE DIRECTION FROM THE INITIAL TURN ANGLE. THIS MEANS IF THE TURN IS SLOW, THE ALARM WILL SOUND FOR THE ENTIRE DISTANCE OF THE TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363702October 10, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
IN MOTION, ON DRY, OFF-CAMBER HIGHWAY CURVES, WITH SLIGHT ACCELERATION, THE ABS/VSC /TRAK ENGAGES, BRIEFLY JERKING THE STEERING TO ONE SIDE. DASH WARNINGS: "VSC" "TRAK OFF" + "CHECK ENGINE". REDUCING MECHANICAL "SLOP" (WHEEL BEARINGS, STEERING RACK & PINION, ETC.) TENDS TO REDUCE FREQUENCY OF OCCURRENCE. TOYOTA DEALER DIAGNOSIS: "STEERING CONTROL SYSTEM FAULT". >"TOYOTA KNOWS ABOUT -- BUT, DOES NOT KNOW HOW TO FIX THIS PROBLEM."< DEALER-SUGGESTED WORKAROUND: "PULL FUZES TO DISABLE VSC AND ABS SYSTEMS..." DEALER REPAIR DOCUMENTS ARE WITH PREVIOUS OWNER...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11354460September 11, 2020
STEERING
WE BOUGHT THIS CAR ABOUT 1 1/2 YEARS AGO. AFTER HAVING IT FOR A BIT WE LEARNED OF THE PROBLEM. YOU WILL BE DRIVING DOWN THE ROAD (DRY, SUNNY DAY) AND ALL OF A SUDDEN THE CAR WILL START BEEPING, THE TRACTION CONTROL WILL KICK IN AND START PRESSURE BRAKING THE CAR. THE CAR THINKS IT PULLING YOU OUT OF A SKID, SO YOU HAVE TO STRONGLY HOLD THE STEERING WHEEL. IT'S TERRIFYING! I FEEL LIKE THE CAR IS GOING TO PULL ME OFF THE ROAD. I WON'T DRIVE THE CAR IN RAIN BECAUSE OF THIS AND HONESTLY DON'T FEEL COMFORTABLE EVEN DRIVING IT MOST THE TIME. YOU NEVER KNOW WHEN IT IS GOING TO HAPPEN AND IT TYPICALLY HAPPENS WHILE YOU ARE DRIVING HIGH SPEEDS ON THE HIGHWAY. THIS IS A KNOWN PROBLEM WITH TOYOTA - THEY HAVE A TECHNICAL SERVICE BULLETIN BR008-04 (ABS& TRACTION CONTROL INTERMEDIATE VSC SYSTEM), WHICH SHOWS THEY HAVE REPLACED THE DEFECTIVE PART. HOWEVER SINCE THE CAR IS OLD, THEY WON'T REPLACE IT ANYMORE. IT IS THE COMPANIES DEFECT PART! HOW MANY PEOPLE HAVE GOTTEN INTO ACCIDENTS AND/ OR DIED FROM THIS? AND JUST TO SAY IT - THE 2004 VERSION DOESN'T HAVE A WAY TO MANUALLY JUST TURN OFF THE TRACTION CONTROL. WE HAVE TRIED EVERYTHING! I TOOK IT TO A TOYOTA DEALERSHIP AND THEY AGREED THIS IS WHAT IS WRONG WITH THE CAR, BUT SAID THEY WON'T FIX IT FOR FREE - THEY WANTED $800. I CONTACTED TOYOTA CUSTOMER AND THEY BASICALLY TOLD ME THEY DON'T CARE IF PEOPLE DIE FROM THIS, BECAUSE THE CAR IS OLD AND THEY DON'T HAVE ANY RESPONSIBILITY AFTER A CERTAIN AGE OF THE CAR. WE HAVE 3 KIDS AND THIS IS NOT AN ACCEPTABLE ANSWER! MY WHOLE FAMILY HAS TOYOTA VEHICLES AND IF THEY DON'T MAKE THINGS LIKE THIS RIGHT, WE WILL NOT BE ANYMORE! THE CAR IS NEW TO US AND IS FRANKLY UNSAFE. THIS IS TOYOTA'S FAULTY PART. I HAVE SEEN SEVERAL MESSAGE BOARDS WITH THE SAME ISSUE. HOW CAN A DEADLY ISSUE EXPIRE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351014August 24, 2020
UNKNOWN OR OTHER
I ARRIVED AT MY DESTINATION AND WENT TO PUT IT IN PARK AND IT WOULDN'T GO. IT WOULDN'T REVERSE EITHER. MY HUSBAND CHECKED IT OUT AND SAW THE TRANSMISSION SHIFT CABLE BUSHING WAS HANGING. WE LOOKED IT UP AND THERE WAS A RECALL FOR THE 2006 SIENNA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331456June 29, 2020
AIR BAGS
DASHBOARD OF CAR, INCLUDING THE AREA OVER THE FRONT SEAT PASSENGER AIRBAG IS FULL OF CRACKS. IN THE EVENT OF A FRONT END COLLISION AND AIRBAG DEPLOYMENT THERE COULD BE SHARP SHARDS OF PLASTIC THRUST AT FRONT SEAT PASSENGER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330061June 22, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
THIS VEHICLE HAS A TRACTION CONTROL FEATURE WHICH HELPS KEEP IT FROM SKIDDING OUT OF CONTROL IN ICY, WET, OR OTHERWISE UNSTABLE CONDITIONS. IT CAN HELP AN OUT OF CONTROL VEHICLE GET BACK INTO CONTROL BY DOING A VARIETY OF THINGS, INCLUDING BRAKING. PREVIOUSLY THIS FEATURE HAD ONLY KICKED ON WHEN I WOULD SLIDE ON THE SNOW DURING A LOW SPEED TURN AND WOULD SLIDE IN THE SNOW (WHICH WAS GOOD). BUT OVER THE PAST FEW MONTHS, THERE HAVE BEEN TWO TIMES THAT THIS FEATURE HAS KICKED ON AT HIGH SPEEDS (ONCE AT 40MPH AND ONCE AT 65MPH) ON DRY ROADS, BOTH WHILE TURNING AROUND A CURVE. SUDDENLY THE BRAKING SYSTEM IS APPLIED WITHOUT ANY WARNING AND THE VEHICLE SWERVES SLIGHTLY AND DOES WHAT IT WANTS FOR A FEW SECONDS. THEN IT STOPS. IF THIS WERE TO HAPPEN ON AN ICY ROAD AT THOSE SPEEDS, THE VEHICLE COULD CERTAINLY SPIN OUT OF CONTROL. THE VEHICLE COULD ALSO SWERVE INTO AN ONCOMING LANE OF TRAFFIC. I HAVE SEEN MANY FORUMS ONLINE WHERE OTHER SIENNA OWNERS ARE HAVING THE SAME ISSUE AND TOYOTA DEALERS SAY THEY CAN'T REPLICATE OR FIX THE ISSUE. THIS IS CERTAINLY A SAFETY ISSUE THAT NEEDS TO BE LOOKED INTO BY TOYOTA TO SEE WHAT IS CAUSING THIS ISSUE. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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